ai architect

ai consultant

ai-driven full stack developer Jobs in Lahore

ai-driven full stack developer

ai/ml engineer

authorization specialist

artificial intelligence specialist

EDGEC

Company DescriptionAt Edgec.io, we build intelligent digital solutions using Artificial Intelligence, Machine Learning, Cloud Computing, Cybersecurity, Data Analytics, and IoT. We aim to transform ideas into impactful technology products.Job Title: Fresher AI Engineer (Entry Level) Location: Lahore (On-site) Job Type: Full-TimeJob OverviewWe are looking for a motivated Fresher AI Engineer to join our team. This role is ideal for recent graduates who want to start their career in Artificial Intelligence and Machine Learning.You will work under senior engineers and gain hands-on experience in AI model development, NLP, and data processing.Responsibilities<ul><li>Assist in building basic AI/ML models</li><li>Perform data cleaning and preprocessing</li><li>Support NLP and pattern recognition tasks</li><li>Work with Python and AI libraries</li><li>Collaborate with development teams</li><li>Learn and implement AI concepts in real projects</li></ul>Requirements<ul><li>Bachelor&rsquo;s in Computer Science or related field</li><li>Basic understanding of AI/ML concepts</li><li>Knowledge of Python</li><li>Interest in NLP and Neural Networks</li><li>Strong learning mindset and teamwork skills</li></ul>Pay: Rs60,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

AI/ML Engineer

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About the RoleWe are expanding our AI and automation practice &mdash; both to drive transformation across our group companies and to deliver automation solutions to external clients across the GCC. We are hiring a senior AI Automation Consultant to lead this charge: someone who can walk into a business, understand how it actually runs, identify where AI and automation create real value, and architect solutions that get built and adopted.This is a senior, client-facing role. You will own the discovery-to-solution arc: gathering requirements, mapping workflows, building business cases, designing automation architectures, and handing well-scoped specifications to automation engineers for implementation. You will work across departments internally (Sales, Operations, Finance, HR, Customer Support) and directly with external client stakeholders.What You'll Do<ul><li>Lead discovery engagements with internal departments and external clients &mdash; interviewing stakeholders, mapping current-state workflows, and identifying automation opportunities with clear ROI.</li><li>Translate business problems into AI and automation solution designs: agent workflows, integrations, RAG systems, document processing pipelines, voice and call analytics, customer-facing assistants, and back-office automation.</li><li>Build business cases with quantified impact (cost savings, time recovered, error reduction, revenue uplift) and present them to leadership and clients.</li><li>Architect end-to-end solutions using modern AI tooling &mdash; LLM APIs (Anthropic, OpenAI), automation platforms (n8n, Make, Zapier), agent frameworks, vector databases, and integration with CRM, ERP, HRMS, and telephony systems.</li><li>Write detailed solution specifications and acceptance criteria that automation engineers can implement without ambiguity.</li><li>Partner with engineering during build, validate outputs, design evaluation methodologies, and ensure solutions actually work in production.</li><li>Lead pilot rollouts, drive user adoption, and create the SOPs, documentation, and enablement materials that make solutions stick.</li><li>Support pre-sales for external client engagements: scoping calls, solution demos, proposal input, and SOW contributions.</li><li>Establish responsible-AI practices: data handling, output validation, human-in-the-loop design, and security considerations.</li></ul>What We're Looking For<ul><li>5+ years of experience in a consulting, solutions, or transformation role &mdash; with at least 2 years focused on AI, automation, or intelligent workflow design.</li><li>Proven track record of delivering automation or AI projects end-to-end, from discovery through production rollout, with measurable business outcomes.</li><li>Strong business acumen: comfortable in a room with COOs, CFOs, and department heads; able to map P&amp;L impact to operational change.</li><li>Deep, hands-on expertise with LLMs (Claude, GPT, etc.), advanced prompt engineering, and agent design patterns. Prompt engineering alone is not enough &mdash; we expect fluency in building reliable, evaluated AI systems.</li><li>Working knowledge of automation platforms (n8n, Make, Zapier, or similar) and the ability to integrate with APIs, webhooks, and enterprise systems.</li><li>Familiarity with at least one of: CRM (HubSpot, Salesforce, Zoho), ERP (ERPNext, NetSuite, SAP), HRMS, or telephony / contact-center platforms.</li><li>Excellent written communication &mdash; you can produce a discovery report, a solution architecture document, and a client-ready proposal without hand-holding.</li><li>Strong presentation and facilitation skills; comfortable leading workshops with mixed technical and non-technical audiences.</li></ul>Bonus Points<ul><li>Python or TypeScript proficiency sufficient to prototype, debug integrations, and review engineering work.</li><li>Experience with RAG, vector databases, and evaluation frameworks for LLM applications.</li><li>Background in logistics, telematics, fleet, or supply chain operations.</li><li>Experience selling and delivering to GCC enterprise clients.</li><li>Prior founder, operator, or in-house transformation lead experience.</li></ul>Why This RoleYou will have an unusual scope: real internal businesses to transform across our group, plus external client engagements that are commercially meaningful. You will work directly with leadership, own outcomes end-to-end, and have the budget and authority to bring in tooling and engineering support. If you have been frustrated by consulting roles where you produce decks but never see solutions ship &mdash; this is the opposite.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

AI Consultant

Bento Cuisine

Internship Learning Program AI Design &amp; Business Startup Development ProgramProgram OverviewThe AI Design &amp; Business Startup Development Program is a structured internship designed for students and fresh graduates who want to gain practical skills in artificial intelligence tools, digital design, and startup development.This program focuses on turning AI skills into real business opportunities. Interns will learn how to create digital products and build the foundation of their own AI-based business.Program Objectives<ul><li>Develop practical skills in AI-powered design tools</li><li>Learn how to create and market digital products</li><li>Understand the basics of launching and managing a startup</li><li>Gain real-world project experience</li><li>Build confidence in freelancing and entrepreneurship</li></ul>What You Will Learn1. AI Design &amp; Digital Creativity<ul><li>Creating graphics, branding kits, and social media content using AI tools</li><li>Designing marketing materials and promotional campaigns</li><li>AI-based content writing and automation</li><li>Portfolio development and online presence building</li></ul>2. Business &amp; Startup Development<ul><li>Identifying business opportunities in AI services</li><li>Client acquisition strategies (local and international)</li><li>Proposal writing and pricing strategies</li><li>Basic business planning and revenue models</li><li>Brand building and digital marketing fundamentals</li></ul>3. Sales &amp; Client Communication<ul><li>Lead generation and customer engagement</li><li>Professional communication and pitching skills</li><li>Managing customer relationships</li><li>Converting skills into income streams</li></ul>Program Structure<ul><li>Hands-on projects and live assignments</li><li>Weekly training and mentoring sessions</li><li>Performance evaluation and feedback</li><li>Final project: Develop a mini AI-based business model</li></ul>Eligibility<ul><li>Students or fresh graduates</li><li>Individuals interested in AI, design, freelancing, or startups</li><li>Basic computer skills required</li><li>Strong willingness to learn and grow</li></ul>Program Benefits<ul><li>Practical industry-relevant skills</li><li>Internship completion certificate</li><li>Portfolio-ready projects</li><li>Opportunity for paid roles or startup collaboration</li><li>Entrepreneurial mindset development</li></ul>Duration: 3&ndash;6 Months Mode: On-siteThis program is designed for individuals who want more than just an internship. It is for those who want to build skills, create opportunities, and take the first step toward launching their own AI-driven business.Job Types: Full-time, InternshipPay: Rs5,000.00 - Rs20,000.00 per monthWork Location: In person

Internship to AI Design & Business Startup Development Program

Glow

<div>
 
 About Glow
 
 
 At
 
 Glow
 
 , we believe in
 
 protecting the dreams of small businesses.
 
 
 We're building the
 
 smartest insurance platform for small businesses
 
 &mdash; combining
 
 real human expertise
 
 with
 
 AI-powered technology
 
 to make insurance simple, transparent, and proactive. Behind every small business is someone who took a risk to build something better. Glow ensures they're protected &mdash; so they can grow with confidence and without limits.
 
 
 We've raised
 
 $24M in Series A funding
 
 from world-class investors to power that mission.
 
 
 
 The Problem We're Solving
 
 
 
 Jane runs a 20-person restaurant. She's busy managing staff, customers, rising costs, and compliance requirements. Insurance is something she only thinks about when something goes wrong.
 
 
 Glow exists to change that.
 
 
 We're building the insurance platform for small businesses&mdash;helping owners get the right coverage, better pricing, and proactive support before problems become expensive surprises.
 
 
 AI is at the center of that mission.
 
 
 
 What You'll Build
 
 
 This isn't a chatbot role.
 
 
 You'll build AI systems that directly impact how small businesses manage risk and insurance:
 
 
 
 <ul>
 <li>
 Proactive Coverage Intelligence that identifies coverage gaps and opportunities before customers know they exist
 </li>
 <li>
 Risk Advisory Systems that monitor payroll, class codes, audits, and claims trends to surface issues early
 </li>
 <li>
 Pre-Quote &amp; Pre-Underwriting Workflows that help us quote faster and more accurately than competitors
 </li>
 <li>
 24/7 AI Support Experiences that help customers understand coverage, make changes, and file claims in plain language
 </li>
 <li>
 Internal AI Copilots that amplify the productivity of every team at Glow
 
 
 
 
 </li>
 </ul>
 Insurance is a high-stakes, information-dense domain where AI can create meaningful leverage. The systems you build will have real-world consequences and measurable impact.
 
 
 
 What You'll Do
 
 
 You'll own products and features end-to-end - from identifying the problem to shipping the solution and measuring results.
 
 
 Product Ownership
 
 
 
 <ul>
 <li>
 Work directly with users, teammates, and stakeholders to understand problems deeply
 </li>
 <li>
 Turn ambiguity into clear plans, product requirements, and execution
 </li>
 <li>
 Own outcomes, not just implementation
 
 
 
 
 </li>
 </ul>
 Build AI-Native Products
 
 
 
 <ul>
 <li>
 Design and integrate LLM-powered workflows using prompts, tool calling, structured outputs, RAG, and agent architectures
 </li>
 <li>
 Build systems that are reliable, measurable, and production-ready
 </li>
 <li>
 Improve prompts, evaluations, context management, and agent tooling across the company
 
 
 
 
 </li>
 </ul>
 Ship Across the Stack
 
 
 
 <ul>
 <li>
 Build production software using:
 </li>
 <ul>
 <li>
 Node.js
 </li>
 <li>
 React &amp; TypeScript
 </li>
 <li>
 GraphQL
 </li>
 <li>
 PostgreSQL
 </li>
 <li>
 AWS
 </li>
 <li>
 Temporal
 
 
 
 
 </li>
 </ul>
 </ul>
 No layer of the stack is off-limits.
 
 
 Validate &amp; Iterate
 
 
 
 <ul>
 <li>
 Monitor what you ship
 </li>
 <li>
 Measure user and business outcomes
 </li>
 <li>
 Debug, improve, and continuously refine systems after launch
 
 
 
 
 </li>
 </ul>
 Use AI as a Force Multiplier
 
 
 Claude Code, Cursor, and agentic development tools are core parts of our workflow.
 
 
 You'll use them heavily&mdash;but you'll also know when they're wrong.
 
 
 The job isn't writing every line yourself. The job is exercising the judgment to identify edge cases, flawed assumptions, security risks, and incorrect implementations before they reach production.
 
 
 
 Who We're Looking For
 
 
 We care less about years of experience and more about ownership, judgment, and execution.
 
 
 You should have:
 
 
 
 <ul>
 <li>
 1-3 years of software engineering experience (exceptional candidates outside this range are encouraged to apply)
 </li>
 <li>
 A track record of shipping real products or features end-to-end
 </li>
 <li>
 Daily hands-on use of Claude Code, Cursor, or similar AI development tools
 </li>
 <li>
 Experience building with LLM APIs such as Anthropic, OpenAI, or equivalent
 </li>
 <li>
 Experience shipping at least one AI feature involving tool use, structured outputs, RAG, or agent workflows
 </li>
 <li>
 Strong proficiency with Node.js and React/TypeScript
 </li>
 <li>
 Working knowledge of GraphQL, PostgreSQL, and AWS
 </li>
 <li>
 Strong product instincts and customer empathy
 </li>
 <li>
 Excellent technical judgment and attention to detail
 </li>
 <li>
 A bias toward action and ownership
 </li>
 <li>
 Low ego, high EQ, and a collaborative mindset
 
 
 
 
 </li>
 </ul>
 A Computer Science or Software Engineering degree is preferred, but demonstrated ability and a strong shipping record matter more than credentials.
 
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Experience at an early-stage or high-growth startup
 </li>
 <li>
 Familiarity with:
 </li>
 <ul>
 <li>
 Vercel AI SDK
 </li>
 <li>
 LangChain / LangGraph
 </li>
 <li>
 Anthropic SDK
 </li>
 <li>
 OpenAI Agents
 
 
 </li>
 </ul>
 <li>
 Experience building RAG systems, embeddings pipelines, or vector databases (pgvector, Pinecone, Weaviate)
 </li>
 <li>
 Experience building MCP servers or agent tooling
 </li>
 <li>
 Experience designing evaluation frameworks for LLM systems
 </li>
 <li>
 Public AI projects, open-source contributions, or a strong GitHub portfolio
 </li>
 <li>
 Strong product design and UX instincts
 
 
 
 </li>
 </ul>
 Why Glow
 
 
 Build AI That Matters
 
 
 Work on systems that proactively protect small businesses&mdash;not demo projects or experimental side initiatives.
 
 
 AI-Native Culture
 
 
 Frontier models and agentic workflows are embedded in how we operate every day.
 
 
 Ownership &amp; Autonomy
 
 
 Own meaningful problems from day one and see the direct impact of your work.
 
 
 Startup Velocity
 
 
 Move quickly, experiment often, and ship continuously.
 
 
 Accelerated Growth
 
 
 Develop product thinking, engineering judgment, and AI-native execution skills at a level few teams can offer.
 
 
 Mission-Driven Work
 
 
 Behind every small business is someone who took a risk to build something meaningful. We help protect what they've built.
 
 
 Glow is backed by
 
 $24M in Series A funding
 
 and is building the future of small business insurance from our office in Lahore.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Product Engineer

Confiz

<div>
 We are seeking an experienced Subject Matter Expert (SME) in Business Intelligence to lead project-based BI initiatives. The successful candidate will be responsible for designing and delivering scalable, cloud-based Business Intelligence solutions that enable data-driven decision-making and measurable business impact.
 
 
 This role requires a strong technical foundation in data engineering and BI architecture, combined with the ability to engage business stakeholders, translate analytical requirements into structured user stories and technical designs, and drive end-to-end BI solution delivery.
 
 
 This role requires working in
 
 Europe time zone
 
 .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement a comprehensive Business Intelligence strategy that aligns with our clients&rsquo; business goals and objectives.
 </li>
 <li>
 Lead a team of BI services and delivery , providing guidance and mentorship to ensure the team is meeting expectations and delivering high-quality solutions.
 </li>
 <li>
 Be a subject matter expert in data visualisation for charts, graphs and info-graphics best practices
 </li>
 <li>
 Drive the development of innovative and effective Business Intelligence solutions, leveraging the latest technologies and methodologies.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure that Business Intelligence solutions are integrated with other systems and applications.
 </li>
 <li>
 Establish and maintain strong relationships with clients, understanding their business needs and delivering solutions that meet their expectations.
 </li>
 <li>
 Develop and manage budgets, forecasts, and financial reports related to Business Intelligence initiatives.
 </li>
 <li>
 Monitor and analyze industry trends, technologies, and best practices to identify opportunities for improvement and innovation.
 </li>
 <li>
 Provide regular updates to executive leadership team on the status of Business Intelligence initiatives, including progress, risks, and issues.
 </li>
 <li>
 Foster a culture of continuous improvement, encouraging team members to identify areas for growth and development.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or a related technical field (mandatory).
 </li>
 <li>
 Minimum 6+ years of experience in Business Intelligence, Data Engineering, or Analytics solution delivery with a focus on developing and implementing strategies.
 </li>
 <li>
 A robust portfolio of BI dashboards to showcase the ability to design user-centric BI experiences for business users meeting their reporting needs as recurring users.
 </li>
 <li>
 Strong knowledge of data modelling, data warehousing, and data integration concepts.
 </li>
 <li>
 Experience with multiple Business Intelligence tools such as Power BI or other similar technologies.
 </li>
 <li>
 Proven experience working with Microsoft Azure Cloud
 </li>
 <li>
 Experience working with large-scale structured datasets.
 </li>
 <li>
 Hands-on experience with Databricks for data transformation, processing, and performance optimization.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Effective communication and interpersonal skills, with experience presenting to executive leadership teams.
 </li>
 <li>
 Ability to lead and manage cross-functional teams and drive results in a fast-paced environment.
 </li>
 <li>
 Ability to develop and manage budgets, forecasts, and financial reports.
 </li>
 <li>
 Experience with Agile methodologies is a plus.
 
 
 </li>
 </ul>
 We have an amazing team of 700+ individuals working on highly innovative enterprise projects &amp; products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups.
 
 
 What makes Confiz stand out is our focus on processes and culture. Confiz is
 
 ISO 9001:2015
 
 (QMS),
 
 ISO 27001:2022
 
 (ISMS),
 
 ISO 20000-1:2018
 
 (ITSM),
 
 ISO 14001:2015
 
 (EMS),
 
 ISO 45001:2018
 
 (OHSMS) Certified. We have a vibrant culture of learning via collaboration and making workplace fun.
 
 
 People who work with us work with cutting-edge technologies while contributing success to the company as well as to themselves.
 
 
 To know more about Confiz Limited, visit: https://www.linkedin.com/company/confiz-pakistan/
</div>

Business Intelligence Lead

Quality Resource

About Us:Quality Resource Private Limited is a multinational digital marketing powerhouse founded in 2010. Operating across the USA, UAE, Australia, and Pakistan, we have empowered over 15,000 businesses globally. As an official Google Partner company, we push the envelope of search and technology from our state-of-the-art office hub in Lahore.Job Overview:As the landscape of search shifts from traditional keyword matching to AI-driven answers, Quality Resource Pvt Ltd is seeking a forward-thinking Senior Specialist for AEO, GEO, and Local Citations. In this dual-frontier role, you will lead the strategy to ensure our global clients dominate traditional local map packs while building maximum visibility inside Generative AI search engines. You will be responsible for optimization across Answer Engines (AEO), Generative Engines (GEO), and hyper-local citation networks, ensuring our clients&rsquo; brands are the definitive answers provided by AI models and local search apps alike.Location: Gulberg II, Lahore, Pakistan (Onsite)Job Type: Full-Time (Morning Shift)Base Salary: 60k - 120kTime: 8:00 (AM) - 5:00 (PM)Experience Level: Senior (4 - 6+ Years)Key Responsibilities1. AEO &amp; GEO Strategy (Answer &amp; Generative Engine Optimization)<ul><li>AI Engine Footprint: Optimize digital assets to ensure client brands are cited, referenced, and recommended by LLM-powered engines (e.g., Google Gemini, OpenAI Search, Claude, Perplexity, ChatGPT, and Apple Intelligence).</li><li>Conversational Optimization: Craft and restructure content architecture to align with voice search and conversational AI queries (Siri, Alexa, Google Assistant).</li><li>Entity &amp; Schema Architecture: Implement advanced structured data, nested Schema markups, and graph databases to make client business data effortlessly readable by AI crawlers.</li><li>Sentiment &amp; Context Management: Monitor digital PR, reviews, and unlinked brand mentions across the web to train AI engines to associate clients with positive sentiment and high authority.</li></ul>2. Local Citations &amp; Local SEO Management<ul><li>Citation Ecosystem Dominance: Build, audit, and clean up localized citations on Tier-1 and niche directories (Yelp, YellowPages, TripAdvisor, etc.) across various international markets.</li><li>NAP Data Integrity: Enforce 100% data consistency for Name, Address, Phone Number, and Website links globally.</li><li>Map Pack Dominance: Optimize Google Business Profiles (GBP), Apple Maps, and Bing Places to command the &quot;Local 3-Pack&quot; real estate.</li><li>Review Acquisition Strategy: Design and manage local review-generation frameworks to build localized trust scores.</li></ul>3. Analytics, Reporting &amp; Tool Mastery<ul><li>Track brand visibility metrics across generative engine summaries and direct answer boxes.</li><li>Utilize open source advanced tools to track directory data health and citation authority.</li><li>Deliver ROI-focused, plain-English performance reports to internal leadership and international clients.</li></ul>Required Qualifications &amp; Skills<ul><li>Experience: 4 - 6 years of intensive SEO experience, with at least 2&ndash;3 years actively spent executing Local SEO, Schema manipulation, or next-gen conversational search strategies.</li><li>Technical DNA: Deep familiarity with HTML/JSON-LD schema code, digital entities, and knowledge graphs.</li><li>Tool Proficiency: Mastery of Local SEO tools (BrightLocal, Yext, Whitespark, Moz Local) alongside core platforms (Google Search Console, Ahrefs, Screaming Frog).</li><li>AI Savvy: A strong conceptual understanding of how LLMs and Retrieval-Augmented Generation (RAG) extract and rely on online citations.</li><li>Communication: Exceptional written and verbal English communication skills (essential for coordinating across our multinational offices and client base).</li></ul>Other Information &amp; Benefits:<ul><li>Annual Bonus</li><li>Medical Insurance</li><li>Parking Facility</li><li>EOBI</li><li>Provident Fund</li><li>Annual Trips</li><li>Leave Encashment</li></ul>Pay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Have you worked with Google Business Profile (GBP) optimization and management?</li><li>Have you worked on Generative Engine Optimization (GEO) or AI search visibility projects?</li><li>How many Google Business Profiles have you managed or optimized?</li><li>Have you implemented advanced Schema types such as LocalBusiness, Organization, FAQ, Product, or Review Schema?</li><li>Do you have experience using BrightLocal, Whitespark, Yext, or Moz Local?</li><li>Are you willing to work onsite in Gulberg II, Lahore?</li><li>What is your Current salary?</li><li>What are your Salary Expectations?</li></ul>Work Location: In person

Senior Specialist - AEO, GEO & Local Citations

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we&rsquo;re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.

About the Role

As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You&rsquo;ll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motive&rsquo;s mission and values.

What You'll Do
<ul>
<li>Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals.</li>
<li>Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy.</li>
<li>Ensure successful payment cases across Term Collections, Vendor Finance, Fuel Card Partners, and Credit Collections are processed efficiently and accurately.</li>
<li>Generate cases for rebates related to vendor finance cash applications.</li>
<li>Analyze credit card payment trends, identify common reasons for declines, and provide actionable recommendations to enhance payment success.</li>
<li>Create Salesforce cases for accounts where invoices remain unpaid, and assist in troubleshooting and resolving payment processing errors.</li>
<li>Professionally handle escalated customer issues and complex payment disputes, working collaboratively with customer service, finance, and legal teams to achieve swift and correct resolution.</li>
<li>Manage and resolve a wide range of operational collections cases, including refund requests, chargebacks, payment plan adjustments, account closures, bulk invoices, invoice breakdowns, split/defer payments, updating Bill-to contacts, clearing invoices for opportunity closure, hardware returns, account reactivations, W-9 form requests, and third-party collections queries.</li>
<li>Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards.</li>
</ul><ul><li>Proactively identify and reach out to customers regarding initial payment failures, provide clear guidance on resolution steps, and facilitate updates to payment information.</li>
<li>Communicate delays in processing requests, setting clear expectations through regular updates and estimated timelines.</li>
<li>Monitor and respond to customer emails related to payments and accounts, ensuring responses within a strict 3-hour SLA.</li>
<li>Manage and resolve customer inquiries across several channels (Billing, Billing CSA, Billing CSA Priority, Billing OPS BFS, CSM, and Spanish Support), delivering prompt and consistent information.</li>
<li>Manage all ACH return and chargeback cases, identifying root causes, initiating recoveries or account updates, and communicating effectively with customers to clarify issues and guide them through resolution steps.</li>
<li>Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary.</li>
</ul>
Your Background That Likely Makes You A Match
<ul>
<li>1-2 years&rsquo; experience in collections operations, payment processing, or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus).</li>
<li>Proven ability to process payments with high attention to accuracy and detail.</li>
<li>Excellent communication skills (written and verbal), able to clearly explain payment issues and solutions to customers.</li>
<li>Independent, adaptable, and comfortable in a fast-paced, changing environment.</li>
<li>High level of proficiency with spreadsheets, banking portals, Salesforce, and ERP systems (knowledge of Zuora is a plus).</li>
<li>Demonstrated ability to reconcile financial data, solve operational problems quickly, and manage multiple case types simultaneously.</li>
<li>Receptive to feedback, open to learning, and continuous improvement.</li>
<li>Ability to work effectively under pressure and meet strict deadlines.</li>
<li>Bachelor&rsquo;s (BA/BS) in Accounting, Finance, or a related field preferred.</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Collection Operation Specialist

Explore 41+ Artificial intelligence specialist in Lahore this July. Find roles across top companies and apply now to boost your career.