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IGT Solutions

<div>
 
 
 Overview:
 
 
 
 IGT Solutions is seeking a
 
 German Quality Assistant Manager
 
 to support our operations team in maintaining top-quality service for German-speaking clients. The role involves monitoring, evaluating, and improving service delivery standards to ensure customer satisfaction and operational excellence.
 
 
 
 Key Details:
 
 
 <ul>
 <li>
 
 Location:
 
 Technological Park, Maadi
 </li>
 <li>
 
 Shifts:
 
 Rotational
 </li>
 <li>
 
 Benefits:
 
 Social &amp; medical insurance, company transportation starting from 9 PM
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Monitor and assess call quality for German-speaking teams.
 </li>
 <li>
 Provide feedback, coaching, and training to agents to meet quality standards.
 </li>
 <li>
 Collaborate with operations and training teams to implement improvements.
 </li>
 <li>
 Prepare quality reports and share actionable insights with management.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluent in German (C1/C2) and good command of English.
 </li>
 <li>
 Previous quality or supervisory experience in a call center environment is preferred.
 </li>
 <li>
 Strong communication, coaching, and analytical skills.
 </li>
 <li>
 Flexibility to work rotational shifts.
 </li>
 </ul>
 
 
</div>

German Quality Assistant Manager (BPO)

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza&rsquo;s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.
 
 
 
 Assistant Information Technology Manager
 
 
 
 Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 About The Role
 
 
 
 Assistant Information Technology Manager who shares our passion for excellence and is enthusiastic about creating the ultimate experience.
 
 
 
 What You Will Do
 
 
 
 Maintain harmonious and professional relationships with all departments and the Home Office.
 
 
 <ul>
 <li>
 Comply with and enforce Four Seasons&rsquo; Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
 </li>
 <li>
 Must have strong interpersonal skills and be able to relate to all levels of staff.
 </li>
 <li>
 Must be able to assist hotel guests with technical requirements and issues.
 </li>
 <li>
 Must be able to provide high levels of service and support to admin users as per the contracted Service Level Agreement.
 </li>
 <li>
 Assist in other areas of the accounting office as needed.
 
 
 </li>
 </ul>
 Product Functions
 
 
 <ul>
 <li>
 Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX, and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
 </li>
 <li>
 Establish and maintain user procedures and hardware familiarization for all systems.
 </li>
 <li>
 Provide administration services, to include: contribution to technology capital and operating budgets.
 </li>
 <li>
 Provide Systems Administration, including maintaining user/group accounts, user configuration, troubleshooting access problems, and completion of on-site documentation.
 </li>
 <li>
 Assist in Server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
 </li>
 <li>
 Ensure effective support for other systems, including back office, sales and catering, and human resources applications, and any other systems at the property.
 </li>
 <li>
 Provide system support services, including service outage diagnosis, troubleshooting, and restoration of service, and virus protection management.
 </li>
 <li>
 Maintain and promote Four Seasons' core technology standards as outlined in the Four Seasons IT Core Standards.
 </li>
 <li>
 Assist in the coordination of new acquisitions and major projects as required.
 </li>
 <li>
 Participate in property-level, corporate-initiated technology implementations.
 </li>
 <li>
 Good knowledge and support for Desktop OS and applications, including patches.
 </li>
 <li>
 Provide direct guest support and quality support to function rooms and conference services.
 </li>
 <li>
 Administer Lotus Notes, connection to global VPN, and other communication tools.
 </li>
 <li>
 Assist in the process of systems backup and recovery procedures.
 </li>
 <li>
 Assist in the management of third-party vendors.
 </li>
 <li>
 Provide 24 / 7 support for mission-critical systems.
 </li>
 <li>
 Assist with network support and security of the hotel network, and Active Directory maintenance.
 
 
 </li>
 </ul>
 Server Infrastructure maintenance, Network Infrastructure maintenance &ndash; wired &amp; wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
 
 
 <ul>
 <li>
 Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
 
 
 </li>
 </ul>
 Profit Functions
 
 
 <ul>
 <li>
 Recommend new applications as requested by hotels to streamline business processes.
 </li>
 <li>
 Implement technology &ldquo;best practices&rdquo;.
 </li>
 <li>
 Provide HSIA Guest and Customer support when no contract with third parties exists.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 Have college degree, preferably specializing in management or equivalent experience, is required.
 
 
 Know about Rooms &amp; Front Office, labor control, merchandising, and accounting.
 
 
 Have the ability to operate computer equipment and other Rooms &amp; Front Office computer systems.
 
 
 Have reading, writing, and oral proficiency in the English language.
 
 
 2+ years of previous experience in a similar role in five-star luxury hotels
 
 
 
 What We Offer
 
 
 
 Competitive Salary, wages, and a comprehensive benefits package
 
 
 Excellent Training and Development opportunities
 
 
 Complimentary Dry Cleaning for Employee Uniforms
 
 
 Complimentary Employee Meals
 
 
 Complimentary stays at FS properties (based on availability), with discounted meals.
 
 
 Dental and medical/disability/life insurance
 
 
 Retirement benefits/pension
 
 
 Employee service awards
 
 
 Annual employee party/social and sporting events
 
 
 
 Schedule &amp; Hours
 
 
 
 Full-time&ndash;Time Job with 5 working days a week.
</div>

Assistant Information Technology Manager

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
 <li>
 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
 <li>
 Setup and manage marketing automated customer journeys across all product categories.
 </li>
 <li>
 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
 <li>
 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
 </li>
 <li>
 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
 </li>
 <li>
 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
 <li>
 Prepare weekly CRM country dashboard and recurrent reports.
 </li>
 <li>
 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
 </li>
 <li>
 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
 </li>
 <li>
 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

LSEG

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Associate Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Drives Customer Value: Actively identifies opportunities to enhance customer outcomes and deliver measurable value for LSEG, including language-specific support initiatives.
 </li>
 <li>
 Operational Insight &amp; Risk Awareness: Participates in regular reviews of renewal opportunities and operational dashboards to monitor account health and flag potential risks.
 </li>
 <li>
 Personal Engagement: Builds rapport across varied customer personas, tailoring communication and support to meet diverse needs.
 </li>
 <li>
 Needs-Based Solutioning: Coordinates with internal teams to align LSEG solutions with customer challenges, including workflow optimisation and shared mailbox best practices.
 </li>
 <li>
 Market Awareness: Considers regional market dynamics and customer feedback to inform engagement strategies.
 </li>
 <li>
 Internal Collaboration: Shares customer insights and feedback with product and account teams, contributing to Quarterly Connect presentations and strategic planning.
 </li>
 <li>
 Promote insights relevant to customers&rsquo; workflow and act as a voice of the customer internally, feeding back their experiences
 </li>
 <li>
 Provide access to the customer and act as &lsquo;quarterback&rsquo; to ensure LSEG delivers on sales commitments
 </li>
 <li>
 Shepherd customers to support channels available as part of the value LSEG provides
 </li>
 <li>
 Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account Managers
 </li>
 <li>
 Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process
 
 
 </li>
 </ul>
 
 Qualifications And Experience Required
 
 
 
 
 Proficiency in French, English, Arabic language is required
 
 
 
 Fluency in Italian is an advantage
 
 
 
 Required University Degree Or Relevant Work Experience Equivalent
 
 
 
 Strong Microsoft Office proficiency
 
 
 Strong problem-solving skills
 
 
 Agility to adapt and excel in a fast paced environment.
 
 
 Strong understanding of customers' business model
 
 
 Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
 
 
 Strong customer service skills
 
 
 Others: Presentation skills (verbal &amp; written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
 
 
 
 Training Or Related Experience Preferred
 
 
 
 College/ university degree or relevant work experience equivalent required
 
 
 
 Why Join Us?
 
 
 
 A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people; We have a variety of Inclusion Networks who are a powerful lever of belonging, Plus an Employee Referral Bonus Scheme
 
 
 Constant Learning: 90 Day On-Boarding Program, e-learning platform, a range of workshops, Access to real-time economic data
 
 
 Professional Development: Quarterly Connects to ensure you meet your Goals &amp; Objectives
 
 
 Focus on Wellbeing ; A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
 
 
 Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Associate Customer Success Manager with French (Talent pool)

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 Assistant Sales &amp; Catering Manager
 
 
 
 We&rsquo;re looking for a proactive and customer-focused Assistant Sales &amp; Catering Manager to support the execution of sales and catering strategies across our restaurant network. You&rsquo;ll help drive business growth by managing client relationships, coordinating catering operations, and supporting the delivery of sales targets.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the development and execution of sales and catering plans
 </li>
 <li>
 Assist in managing key client relationships and daily sales activities
 </li>
 <li>
 Coordinate catering orders, logistics, and ensure timely service delivery
 </li>
 <li>
 Help track sales performance, generate reports, and analyze trends
 </li>
 <li>
 Contribute to customer engagement, satisfaction, and retention
 </li>
 <li>
 Ensure execution of promotional campaigns and events
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field
 </li>
 <li>
 5&ndash;7 years of experience in sales, catering, or hospitality
 </li>
 <li>
 Strong coordination and client service skills
 </li>
 <li>
 Attention to detail, with ability to manage multiple priorities
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 </ul>
 
 
</div>

Assistant Sales & Catering Manager

<div>
 In a world of dramatic and fast-paced change, the ability to retain existing customers and attract new ones is critical. As a Business Transformation professional, you&rsquo;ll provide clients with a strong analytical framework to transform their sales and drive sustainable growth. Joining one of our high-performing, globally integrated teams, you&rsquo;ll work closely with our clients&rsquo; marketing, sales, and customer service functions, helping to ensure they interact effectively with their customer base.
 
 
 Through our structured learning and development program, you&rsquo;ll develop the skills, knowledge, and experience to help grow our clients&rsquo; businesses. And with a network that stretches across the world, you&rsquo;ll gain unparalleled insight and experience from different geographies and sectors. So, whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 
 
 
 The opportunity
 
 
 
 We are looking for Business Design Consultants at various levels
 
 (Senior Consultant/Assistant Manager /Manager)
 
 to join our leading Business Design Consulting team. Our consultants are leaders in, and passionate about helping our clients design and deliver new Customer Experiences. They are smart, switched on and bring a strategic, creative, and analytical mindset. Above all they want to make a real difference to our client&rsquo;s business and their customers.
 
 
 Our Business Design Consultants lead our project team&rsquo;s day to day and work closely with our clients to lead, inspire and influence thinking within the project. They are expected to coach and develop their team members and are responsible for the delivery of complex workstreams and solutions. They deliver impactful when presentation, and have experience in leading client workshops, design sessions and/or customer research clinics. They are comfortable working with a level of ambiguity and at a fast pace in a dynamic environment.
 
 
 Our Business Design Consultants enjoy working on varying projects and are open to learning about new industries and new cultures. They work across the project lifecycle from CX strategy through to CX design and execution. They deliver outstanding service to our clients and in do so in a way which helps achieve our purpose of &ldquo;build a better working world&rdquo;.
 
 
 
 Your Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead complex CX workstreams comprising a mix of EY and client&rsquo;s resources, with overall accountability delivering the expected outcomes to quality, time, and budget
 </li>
 <li>
 Ability to build a highly collaborative, high performing team environment
 </li>
 <li>
 Coach and mentor junior team members
 </li>
 <li>
 Ability to identify and address client needs, and lead client discussions and meetings and workshops
 </li>
 <li>
 Lead in the design and implementation of customer-centric solutions that provide measurable impact to clients
 </li>
 <li>
 Design customer journeys in various client sectors, identify experiential pain points, delights and CX capabilities
 </li>
 <li>
 Contribute to the development of the Business Design practice i.e. support industry events, thought leadership and development of new tools and methods
 
 
 </li>
 </ul>
 
 Skills And Attributes For Success
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Strong drive to excel professionally, and to guide and motivate others
 </li>
 <li>
 Advanced written and verbal communication skills
 </li>
 <li>
 Dedicated, innovative, resourceful, analytical, and able to work under pressure
 </li>
 <li>
 Foster an efficient, innovative, and team-oriented work environment
 
 
 </li>
 </ul>
 
 To qualify for the role, you must have
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s or master&rsquo;s degree with (2-5 years for Senior Consultant/Assistant Manager, 6+ years for Manager, 8-10 years) of working experience in a customer-facing and problem-solving capacity. Preferably with experience in a business consulting role in a leading consultancy firm, designing or delivering customer journeys in the market.
 </li>
 <li>
 Familiarity with customer-centric trends, best practices, and technology solutions. Some fundamental experience in at least one of the competencies: customer research and insights, design, sales and marketing, customer services operations and channel engagement would be helpful
 </li>
 <li>
 Some experience in the design or delivery in at least one or more of the following competencies:
 </li>
 <ul>
 <li>
 Customer research and Insights
 </li>
 <li>
 Human-centered Experience Design and Measurement
 </li>
 <li>
 Sales and Marketing
 </li>
 <li>
 Customer Services and Engagement
 </li>
 <li>
 Recognized digital platforms and enabling technologies i.e. CMS, CRM
 
 </li>
 </ul>
 </ul>
 
 Ideally, you will also have
 
 
 
 <ul>
 <li>
 Sector-specific customer experience knowledge
 </li>
 <li>
 Knowledge in Agile and/or traditional project management
 </li>
 <li>
 Knowledge in product management and development lifecycle
 </li>
 <li>
 Knowledge in Design Thinking, UI/UX
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.
 
 
 
 What Working At EY Offers
 
 
 
 EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy.
 
 
 Plus, we offer:
 
 
 <ul>
 <li>
 Support, coaching and feedback from engaging colleagues
 </li>
 <li>
 Opportunities to develop new skills and progress your career
 </li>
 <li>
 The freedom and flexibility to handle your role in a way that is right for you
 
 
 </li>
 </ul>
 
 About EY
 
 
 
 As a global leader in assurance, tax, strategy &amp; transaction, and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 
 
 Join us in building a better working world.
 
 
 
 
 Apply now!
 
</div>

Senior Consultant - Business Design (Customer Experience) - Consulting - Egypt

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 September 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 
 Royal Maxim Palace Kempinski
 
 
 
 
 SCOPE:
 
 
 Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests.
 
 Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.
 
 
 
 OVERALL OBJECTIVES:
 
 
 The job of
 
 Duty Manager
 
 is executed satisfactorily when:
 <ul>
 <li>
 Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved.
 </li>
 <li>
 Financial Policies and Procedures are supported and followed.
 </li>
 <li>
 LQA (Leading Quality Assurance) audit results are 85% and above.
 </li>
 <li>
 CSS (Customer Satisfaction Survey) results are rated on an average with &ldquo;5&rdquo; and above.
 </li>
 <li>
 ESS (Employee Satisfaction Survey) results are 85% and above.
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 <ul>
 <li>
 Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
 </li>
 <li>
 Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.
 </li>
 <li>
 Support and assist all Front Office sections.
 </li>
 <li>
 Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
 </li>
 <li>
 Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
 </li>
 <li>
 Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
 </li>
 <li>
 Control room availability for walk-ins and established accountability for guests departure dates and times.
 </li>
 <li>
 Follow up with Housekeeping any unresolved room discrepancies.
 </li>
 <li>
 Maintain reservation procedures, same day arrivals.
 </li>
 <li>
 Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
 </li>
 <li>
 Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
 </li>
 <li>
 Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
 </li>
 <li>
 Ensures that all departmental information is kept accurately and up to date.
 </li>
 <li>
 Promotes in house sales and facilities to maximize hotel revenues.
 </li>
 <li>
 Understand and carries out duties in line with Hotel Emergency Procedures.
 </li>
 <li>
 Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.
 </li>
 <li>
 Inspects guestrooms on a daily basis.
 </li>
 <li>
 Co-ordinates/Assists security personnel in all related matters.
 </li>
 <li>
 Responds promptly to any operational requests from Front Office and other hotel departments.
 </li>
 <li>
 Attends to referred and unsolved problematic situations.
 </li>
 <li>
 Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
 </li>
 <li>
 Completes VIP, delegations and group leaders welcome and farewell as appropriate.
 </li>
 <li>
 Conduct efficient hand-over with coming Manager.
 </li>
 </ul>
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire.
 
 
 EDUCATION:
 
 Higher College.
 
 Hotel Management.
 
 
 
 EXPERIENCE:
 
 To fill the position,
 
 one
 
 of the following is required:
 <ul>
 <li>
 Minimum 5 years Front Office Supervisory position
 </li>
 <li>
 Preferably as Section Head in 5 star property.
 </li>
 <li>
 Proven track record with good progression.
 </li>
 <li>
 Mature &amp; Customer focused.
 </li>
 </ul>
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 position
 <ul>
 <li>
 Adaptability / Flexibility
 </li>
 <li>
 Concern for Quality
 </li>
 <li>
 Initiative
 </li>
 <li>
 Managing Performance
 </li>
 <li>
 Results &ndash; Oriented
 </li>
 <li>
 Cross Cultural Sensitivity
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Customer Service Orientation
 </li>
 <li>
 Written skills
 </li>
 <li>
 Friendly and caring
 </li>
 <li>
 Analytical thinking
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES:
 
 Computer literacy adapted to the field of training:
 <ul>
 <li>
 Comprehensive Opera knowledge
 </li>
 <li>
 Comprehensive Micros knowledge
 </li>
 <li>
 Up Selling techniques
 </li>
 <li>
 Microsoft Excel and Statistical knowledge
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Motivating
 </li>
 <li>
 Problem solving &amp; Decision making
 </li>
 <li>
 Adaptability/ Flexibility
 </li>
 <li>
 Concern for quality
 </li>
 <li>
 Initiative
 </li>
 <li>
 Managing performance
 </li>
 <li>
 Results oriented
 </li>
 <li>
 Cross cultural sensitivity
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Listening and Communication Skills
 </li>
 <li>
 Writing skills
 </li>
 <li>
 Stress Management
 </li>
 <li>
 Resourcefulness
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
</div>

Duty Manager - Egyptians only

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