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assistant front office manager

Hilton

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Front Office Manager

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.
 </li>
 <li>
 Ensure that front desk staff adhere to hotel policies, procedures, and service standards.
 </li>
 <li>
 Monitor the daily performance of the front desk to ensure efficient and courteous guest service.
 </li>
 <li>
 Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
 </li>
 <li>
 Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.
 </li>
 <li>
 Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.
 </li>
 <li>
 Assist in training, coaching, and mentoring front desk staff to maintain high service standards.
 </li>
 <li>
 Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.
 </li>
 <li>
 Provide continuous feedback to staff and assist with performance evaluations.
 </li>
 <li>
 Assist with managing room inventory and ensuring accurate room status updates in the property management system.
 </li>
 <li>
 Help prepare shift reports, financial summaries, and other documentation as needed.
 </li>
 <li>
 Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.
 </li>
 <li>
 Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.
 </li>
 <li>
 Communicate important guest information to relevant departments, including special requests, preferences, and complaints.
 </li>
 <li>
 Attend regular meetings and participate in cross-departmental coordination efforts.
 </li>
 <li>
 Ensure the accurate processing of cash, credit card, and other payment transactions.
 </li>
 <li>
 Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.
 </li>
 <li>
 Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.
 </li>
 <li>
 Ensure compliance with hotel safety, security, and emergency procedures.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Team management skills.
 </li>
 <li>
 Excellent guest service delivery.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving and conflict-resolution abilities.
 </li>
 <li>
 Good organizational and time-management skills.
 </li>
 <li>
 Accountability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Positive can-do attitude.
 
 
 </li>
 </ul>
 
 BACKGROUND
 
 
 
 <ul>
 <li>
 Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.
 </li>
 <li>
 Proficiency in Opera Cloud
 </li>
 <li>
 Arabic speaker preferred
 </li>
 </ul>
</div>

Front Office Supervisor

Wyndham Hotels & Resorts

<div>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
Main tasks<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Customer service</h3>
Customer Focus<h3 class="jobSectionHeader">
Sales Skills</h3>
Telesales, Upselling Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

Front Desk Agent

<div>
 A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
 
 
 
 What will I be doing?
 
 
 
 As a Telephone Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Telephone Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager with the daily department operations
 </li>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Accept and deliver all messages correctly and promptly for both Guests and management
 </li>
 <li>
 Ensure all wake up calls take place at the correct time
 </li>
 <li>
 Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
 </li>
 <li>
 Handle emergency calls immediately and relay comprehensive and accurate information, as required
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Attend appropriate training courses, when required
 </li>
 <li>
 Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Telephone Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills, especially on the telephone
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Bahrain City Centre Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Telephone Supervisor

Hospitality Center Trading Co.

Job Title: Front Office StaffLocation: Al Seef, Manama Job Type: Full-timeJob Description: We are currently hiring a Front Office Staff to join our team. The ideal candidate will be responsible for welcoming guests, handling inquiries, and providing excellent customer service.Responsibilities:<ul><li>Greet and assist visitors and clients professionally</li><li>Answer and direct phone calls</li><li>Handle and respond to emails in a clear and professional manner</li><li>Perform basic administrative and clerical tasks</li><li>Maintain a clean and welcoming reception area</li><li>Coordinate with internal departments as needed</li></ul>Requirements:<ul><li>Good communication and interpersonal skills</li><li>Knowledge in computer applications (MS Office, email, basic data entry)</li><li>Ability to properly read, write, and respond to emails</li><li>Customer-oriented and presentable</li><li>Previous front office or receptionist experience is an advantage</li></ul>Job Type: Full-time

Front Office

AHK Realty

Company OverviewWe are looking for a professional and friendly Receptionist to join our team in Bahrain. The ideal candidate is locally available, has good knowledge of front-desk operations, and is ready to start immediately. This role is key to creating a welcoming environment for visitors and supporting our office operations efficiently.Key Responsibilities<ul><li>Greet and welcome visitors in a professional and courteous manner</li><li>Answer, screen, and forward incoming calls and emails</li><li>Manage appointment schedules and maintain visitor logs</li><li>Handle incoming and outgoing mail and deliveries</li><li>Maintain a neat and organized reception area</li><li>Assist with administrative tasks as needed, including filing and data entry</li><li>Provide information and support to staff, clients, and vendors</li><li>Ensure security by following procedures and controlling access at the front desk</li></ul>Candidate Requirements✔ Immediate joiner and currently residing in Bahrain ✔ Previous experience as a receptionist or front desk executive ✔ Good knowledge of office procedures and front-desk operations ✔ Excellent communication and interpersonal skills ✔ Professional appearance and demeanor ✔ Proficient in MS Office and basic computer applications ✔ Strong organizational skills and attention to detail ✔ Ability to multitask and work under minimal supervisionJob Types: Full-time, Permanent

RECEPTIONIST

Star World Electronies

Assistant Manager &ndash; Hard Services -MaintenanceLocation: BahrainJob SummaryWe are seeking an experienced Assistant Manager &ndash; Hard Services to oversee and manage technical maintenance operations across facilities. Key Responsibilities<ul><li>Supervise daily hard service operations and maintenance activities</li><li>Manage HVAC, electrical, plumbing, firefighting, and mechanical systems</li><li>Coordinate with contractors and service providers</li><li>Ensure preventive and corrective maintenance schedules are followed</li><li>Monitor service quality, safety standards, and compliance</li><li>Prepare maintenance reports and documentation</li><li>Support the Facility Manager in budgeting and cost control</li><li>Handle client coordination and technical issue resolution</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree / Diploma in Mechanical or Electrical Engineering</li><li>5&ndash;8 years of experience in facility management / hard services</li><li>Strong knowledge of MEP systems</li><li>Good leadership and team management skills</li><li>Experience in commercial or residential facility management preferred</li></ul>Salary<ul><li>550 to 600 BD</li></ul>Job Type: Permanent

Assistant Manager – Hard Services

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