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assistant front office manager

Hilton

<div><p>Assistant Front Office Manager</p><p>
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul>
<li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li>
<li>Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li>
<li>Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li>
<li>Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul><b>
What are we looking for?</b><p><br>
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>High level of commercial awareness and sales capabilities</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Front Office Manager

Patchi

<div>
 <p>
  <strong>
   Job Scope:
  </strong>
 </p>
 <p>
  Reporting to the Multi-Unit Manager and following all Patchi Caf&eacute; policies and procedures, the Caf&eacute; Assistant Manager is responsible for the overall performance of the Caf&eacute;, including but not limited to maintaining high quality of service and health and safety standards in the Front-of-House and Back-of-House.
 </p>
 <p>
  <strong>
   Duties &amp; Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the entire Front-of-House and Back-of-House operations and ensure that they run efficiently and profitably as per pre-set budgets and procedures (including but not limited to product/service quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, guest satisfaction, safety and hygiene, etc.)
  </li>
  <li>
   Support the team and help in any area of the caf&eacute; when circumstances dictate.
  </li>
  <li>
   Ensure Patchi Caf&eacute;&rsquo;s dress code and grooming standards are respected by all employees
  </li>
  <li>
   Ensure all food safety procedures are strictly adhered to according to Patchi Caf&eacute; standards
  </li>
  <li>
   Maintain safe working conditions; ensure the safety and hygiene standards of Patchi Caf&eacute; premises are being followed
  </li>
  <li>
   Maintain a favorable relationship with all Patchi Caf&eacute; employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity, and efficiency
  </li>
  <li>
   Preparing and completing action plans for the team including daily responsibilities
  </li>
  <li>
   Implementing production, productivity, quality, and guest-service standards
  </li>
  <li>
   Resolving team issues and guest complaints as per Patchi Caf&eacute;&rsquo;s standards
  </li>
  <li>
   Implementing changes as directed by Patchi Caf&eacute;&rsquo;s Operations Manager/Multi-Unit Manager
  </li>
  <li>
   Submit to the Multi-Unit Manager a weekly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns, and suggestions for improvement; work in coordination with the Head Chef whenever deemed necessary
  </li>
  <li>
   Be responsible for identifying and following up on all Front-of-House and Back-of-House maintenance issues.
  </li>
  <li>
   Work in coordination with the Cost Controller and procurement team to control costs by reviewing waste sheets, inventory reports, and purchase orders
  </li>
  <li>
   Ensure that stock levels are always as per the set Patchi Caf&eacute; PAR levels and operational requirements
  </li>
  <li>
   Revise and approve all Front-of-House requisition orders; ensure they comply with set PAR levels
  </li>
  <li>
   Track stock levels of F&amp;B, supplies, and equipment; forecast needs, and oversee requisitioning
  </li>
  <li>
   Supervise the receiving procedures; evaluate the quality and quantity of the received materials
  </li>
  <li>
   Coordinate with the HR Department, whenever deemed necessary, on employee-related topics (reporting to work, payroll, leaves, absences, training, evaluations, etc.)
  </li>
  <li>
   Manage Front-of-House and Back-of-House employees and ensure daily checklists have been completed by the appropriate employees
  </li>
  <li>
   Supervise, train, and evaluate assigned personnel in the proper use of equipment, menu, service, safety, sanitation standards, guest relations, and related functions
  </li>
  <li>
   Communicate performance expectations by Job descriptions for each position
  </li>
  <li>
   Regularly identify training needs and submit training plan(s) to the HR Department in coordination with the Multi-Unit Manager
  </li>
  <li>
   Review the daily POS sales report and approve any discounts/complimentary food offered to guests
  </li>
  <li>
   Monitor, review, and assess customer feedback and take proactive measures to enhance guest experiences accordingly
  </li>
 </ul>
 <p>
  <strong>
   Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Highly motivated and self-starter
  </li>
  <li>
   Customer service-oriented
  </li>
  <li>
   Attentive to details
  </li>
  <li>
   Good time management and multitasking skills
  </li>
  <li>
   Strong work ethics
  </li>
  <li>
   Team player with a proven record of team management
  </li>
  <li>
   Strong problem-solving skills
  </li>
  <li>
   Ability to work under pressure
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in hospitality management or accumulated years of experience and proven capability in management
  </li>
  <li>
   Proven experience in the Food and Beverage industry with managerial exposure, preferably in a high-end concept
  </li>
  <li>
   Knowledgeable about Food &amp; Beverage safety, hygiene procedures, and HACCP guidelines
  </li>
  <li>
   Good command of English and the local language
  </li>
  <li>
   Arabic Speaker
  </li>
 </ul>
</div>


Assistant Cafe Manager

<div><p>Front Office Supervisor</p><p>
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests.</p><br>
<p></p><p><br>
<b>What will I be doing?</b></p>
<p></p><p>As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<p></p><ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul><p><b>What are we looking for?</b></p>
<p></p><p>Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<p></p><ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience in a hotel environment</li><br>
</ul><p></p><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Supervisor

Bonapal W.L.L.

<p>Assist Management in developing and implementing core business and marketing plans &amp; develop and implement marketing strategies to maximize restaurant revenues.</p><p>&middot; Train new employees to work in different positions at the restaurant.</p><p>&middot; Make sure that all staff members comply with all fire, safety, health regulations, safe food handling procedures, work schedules, and work duties on a constant basis.</p><p>&middot; Engage customers in positive dialogue to ensure return business and take and resolve any complaints from them.</p><p>&middot; Perform restaurant opening and closing activities and organize management of repair and maintenance issues.</p><p>&middot; Keep track of inventory and order supplies as needed and ensuring that there is minimum wastage of inventories.</p><p>&middot; Monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to HAUS standards.</p><p>&middot; Ensuring floor staff grooming maintained in compliance with Haus standards.</p><p>&middot; Organize and coordinate with Front Office Management all arrivals and departures of guests, VIP's, groups, billing, and any additional information requested.</p><p>&middot; Cover any FOH position as &amp; when needed (including but not limited to Hosting/ Serving/ Running/ Bakery attendance / bartending&hellip;.)</p><p>&middot; Report all operational details to the restaurant manager.</p><p>&middot; Help the restaurant manager with the team schedules.</p><p>&middot; Doing the team daily briefing when being in charge of the shift, organizing staff breaks</p><p>&middot; Help the restaurant manager preparing all needed paperwork related to HR and finance reports.</p><p>&middot; Following up on any refunds due for guests</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience working as Restaurant Manager?</li><li>Are you currently residing in Bahrain?</li></ul>

F & B Manager

Behind The Cup

<p><b>Assistant Restaurant Manager &ndash; Arabic Speaker - Expat</b></p><p><b>(International Experience Required | Relocation Role)</b></p><p><b>Job Location:</b> Egypt<br/><b>Hiring From:</b> UAE / GCC / International Markets<br/><b>Employment Type:</b> Full-time</p><p><b>About the Role</b></p><p>We are hiring an <b>Assistant Restaurant Manager (Arabic Speaker)</b> to support daily restaurant operations at our outlet in Egypt. This role is designed for <b>professionals currently working outside Egypt</b> who are open to relocation and bring <b>international or GCC F&amp;B experience</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Support the Restaurant Manager in daily operations</li><li>Supervise service teams and ensure brand standards</li><li>Manage staff scheduling, attendance, and shift planning</li><li>Handle guest feedback and service recovery</li><li>Ensure food safety, hygiene, and SOP compliance</li><li>Monitor inventory, wastage, and stock control</li><li>Assist with staff training and performance monitoring</li></ul><p><b>Candidate Profile</b></p><ul><li>Fluent Arabic speaker (mandatory) - Should be an Expat</li><li>Minimum <b>2&ndash;4 years</b> of experience in restaurant operations</li><li><b>Current or recent work experience outside Egypt is required</b></li><li>Experience in <b>GCC or international F&amp;B brands</b> preferred</li><li>Strong leadership and communication skills</li><li>Willingness to relocate and work in Egypt</li></ul><p><b>Important Information</b></p><ul><li>This is a <b>relocation-based role</b></li><li><b>Candidates currently based in GCC or other international markets are strongly encouraged to apply</b></li><li>Only candidates meeting the <b>international experience requirement</b> will be shortlisted</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary based on experience</li><li>Relocation and onboarding support (as applicable)</li><li>Career growth within a growing F&amp;B group</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: From BD5,700.000 per month</p><p>Experience:</p><ul><li>Assistant Restaurant Manager: 1 year (Required)</li></ul>

Assistant Restaurant Manager

AM Consulting W.L.L

<p><b>Job Vacancy: Officer (IT) / Assistant Manager (IT)</b></p><p>We are hiring an experienced <b>Officer (IT) / Assistant Manager (IT)</b> for our client to support and manage their IT infrastructure operations and ensure secure, efficient, and compliant technology services.</p><p><b>Job Purpose</b></p><p>To ensure the smooth functioning, maintenance, and continuous improvement of the company&rsquo;s IT infrastructure, including servers, networks, hardware, software, and security systems. The role will also manage IT procurement processes, change management, incident handling, and configuration reporting in line with company and regulatory requirements.</p><p><b>Core Job Responsibilities</b></p><ul><li>Manage and monitor servers in the Data Centre (physical and virtual).</li><li>Oversee IT hardware and software procurement, including preparation of RFPs, vendor coordination, and evaluation.</li><li>Ensure smooth operation and maintenance of IT infrastructure (hardware, software, and networks).</li><li>Prepare and maintain Change Management Notes, Incident Management records, and Configuration Management reports.</li><li>Install, configure, and maintain operating systems (Windows 10/11, RHEL), applications, and antivirus solutions.</li><li>Administer and troubleshoot virtual machines, firewalls, switches, NAS, and other network/security devices.</li><li>Provide support for MySQL database servers and assist with installations and upgrades.</li><li>Ensure timely patching, upgrades, and security hardening of all IT assets.</li><li>Coordinate with vendors and service providers for IT infrastructure support and projects.</li><li>Support IT audits, compliance requirements, and regulatory reviews.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree or higher in Computer Science, Information Technology, or a related field.</li><li><b>Officer (IT):</b> 2&ndash;4 years of relevant experience in IT infrastructure management.</li><li><b>Assistant Manager (IT):</b> 5&ndash;7 years of relevant experience in IT infrastructure management and operations.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong knowledge of:</li><li>Windows 10/11 and RHEL</li><li>Virtualization technologies (VMware / Hyper-V)</li><li>Firewalls, switches, and NAS management</li><li>MySQL database fundamentals</li><li>Experience in IT procurement and RFP preparation.</li><li>Familiarity with Change, Incident, and Configuration Management processes.</li><li>Strong troubleshooting, problem-solving, and vendor management skills.</li><li>Excellent communication and documentation skills.</li></ul><p>Job Type: Full-time</p><p>Pay: BD600.000 - BD700.000 per month</p>

Officer (IT) / Asst. Manager (IT)

Landmark Group

As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.
<br><div><div>1. Role Execution:
</div><div>To deliver excellent customers service to all club visitors.
</div><div>To create the best first impressions over all communication channels.
</div><div>Lives the brand through MYZONE.
</div><div>Understands and follows relevant business SOPs without fail.
</div><div>2. Overall Performance:
</div><div>To be knowledgeable in latest aspects of the club operations and can provide information i.e. FF Club rules and regulations, class timetables, promotions, club events.
</div><div>Responsible for professional daily operations of the Front Desk.
</div><div>Perform the scheduled working hours and reporting to work on time in FF uniform.
</div><div>Ensure that the club opens on time and follow SOP.
</div><div>Always maintain cleanliness of the Front desk.
</div><div>No mobile phone policy applies at Front Desk always.
</div><div>Never allow for the front desk to be unmanned.
</div><div>Conduct member calls as instructed by Line Manager
</div><div>Only allow active members with no arrears into the club who use official FF membership card. Always Follow Guest Access and Guest Pass SOP.<br>
</div><div></div><br>
<div>Ensure all cancellation requests are directed to the MSM and/or logged down for follow up where MSM/CGM is not available.
</div><div>Meet 100% membership application and supporting documents encoding.
</div><div>Must ensure that all membership dues and payments are correctly entered into the system.
</div><div>Attend regular meetings as conducted by the MSM.
</div><div>Meet deadlines and follows company processes &amp; procedures<br>
</div><div></div><br>
<div>3. Operating with Excellence:
</div><div>Demonstrate Go Further moments to staff and members.
</div><div>Maintain open lines of communications with the team &amp; be supportive of all departments.
</div><div>To answer all incoming calls according to company standards and take effective messages.
</div><div>To use Members First and other operating systems/manuals efficiently.
</div><div>To comply with all business briefs and policies and adapt to any changes within the outlined timeframe.
</div><div>To comply with all Health and Safety responsibilities.
</div><div>Be proactive in self-development and career progression.<br>
</div><div></div><br>
<div>4. Satisfied Members:
</div><div>Support CGM/MSM in Member Journey execution in club &amp; drives the NPS score.
</div><div>Handle member complaints and involve CGM/HODs where necessary.
</div><div>Deliver proactive quality interactions to members.
</div><div>To be the most effective point of contact in assisting member with various queries.
</div><div>To constantly learn about the business and always be aware of latest club updates/changes.
</div><div>5. Business Performance:
</div><div>Ensure cash up is correct at all times and any discrepancies recorded and explained.
</div><div>Collect membership arrears and renewals at point of entry, drive debt collection and card updates.
</div><div>Manage cash, bills and cheques in the cash register during your shift &amp; follow SOP.
</div><div>Control stock by using MF system and following internal processes
</div><div>Meets deadlines as outlined by the business or Line Manager</div></div>
<br>Secondary Education &ndash; A level or equivalent
<br><div><p>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
</p><p>Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
</p><p>We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</p></div>
<br><div><div><div><div><div><div>Fitness First is one of the world&rsquo;s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.
<br>
<br>
We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.
<br>
<br>
Convenience is at the heart of everything we do. That&rsquo;s why you&rsquo;ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.
<br>
<br>
Fitness First is a global brand that originated in the UK &mdash; backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people&rsquo;s lives.
<br>
<br>
We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.
<br>
<br>
Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.</div></div></div></div></div></div>

FOH - Reception_Front of House_East Riffa Mixed Fitnessfirst Bahrain_HOSP - East Riffa - Bahrain_Fitness First

Explore 251+ Assistant front office manager in Bahrain this January. Find roles across top companies and apply now to boost your career.