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assistant guest experience manager

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul><li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul> 
<div> 
Key accountabilities</div> 
<div></div>
<ul><li>Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences.</li>
<li>Responsible for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery.</li>
<li>Create unique, personalized, and discreet customer recognition opportunities from knowledge and interpretation of preferences.</li>
<li>Ensure compliance with all relevant data privacy regulations, and security of customer information.</li>
<li>Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations.</li>
<li>Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles.</li>
<li>Ensuring rotational responsibility for night audit shifts on a weekly basis.</li></ul> 
<div>
</div><div>General requirements</div> 
<div></div>
<ul><li>Minimum 3-years&rsquo; experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations.</li>
<li>Highly committed, passionate, and able to work in different shifts.</li>
<li>Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills.</li>
<li>Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times.</li>
<li>Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable.</li></ul> 
<div>
</div><div>We would be delighted to receive your CV and will liaise directly with suitable applicants.</div><div> 
</div>
<div>The Peninsula Istanbul
</div><div></div><div>Set along the shimmering Bosphorus waterfront, The Peninsula Istanbul spans four exquisite buildings&mdash;three of which are historic and beautifully restored. Offering stunning views of the historic Topkapi Palace, the hotel seamlessly combines timeless elegance.
</div>
<div></div><div>Arriving in style, guests can reach the hotel by sea, land, or air, utilising the nearby helipad at Galataport or via our new motor yacht, PEN 1.</div></div><div></div>

Assistant Guest Experience Manager

Hilton

<div>Assistant Chief Engineer
An Assistant Chief Engineer is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. 
 
What will I be doing?
This position reports to the Chief Engineer.
As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Responsible for maintenance issues within the hotel</li>
<li>Perform daily checks around the hotel</li>
<li>Conduct lift emergency release procedures as required</li>
<li>Diagnose, maintain, and repair mechanical equipment within the hotel</li>
<li>Ensure good relationships are built with internal and external customers</li>
<li>Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li>
<li>Develop, implement, and direct all emergency programs</li>
<li>Develop, implement and manage energy conservation programs for the property to minimize expenses</li>
<li>Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li>
<li>Perform special projects and other responsibilities as assigned</li>
<li>Responsible for the health and safety of the hotel</li>
<li>Ensure monthly safety inspections take place and employees are trained accordingly</li>
</ul>What are we looking for?
An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Advanced knowledge of building management/engineering</li>
<li>A bachelor's degree in Mechanical Engineering is required</li>
<li>Excellent command of Turkish &amp; English</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own</li>
<li>Previous experience engineering in the hotel/leisure sector for 3 years</li>
<li>Hilton Hotels experience is an advantage</li>
</ul>What&rsquo;s in it for me?
<ul><li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li>
<li>Indoor Parking Privileges
</li><li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus
</li><li>50% discount on personal food &amp; beverage consumption in the sister hotels.
</li><li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li>
<li>14 days paid paternity leave</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Chief Engineer

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
 
 
Four Seasons Private Residences at Istanbul is seeking an Assistant Residences Manager. Don't miss this unique opportunity to be part of our award-winning team, while excelling your career with the world's leading Luxury Hotel&amp;Resorts and Residences company! 
 
 
Join our Team 
 
At Four Seasons Private Residences Istanbul , we are committed to creating exceptional experiences not only for our residents and guests but also for our colleagues. We believe in fostering a culture of excellence, respect, and growth&mdash;where every team member feels valued and empowered to thrive.
We are now seeking a Residences (Assistant) Manager to join our dedicated team. This role is an exciting opportunity to contribute to the daily success of our luxury residential community, while developing your career within one of the world&rsquo;s most renowned hospitality brands.
About Four Seasons Istanbul Private Residences
The Four Seasons Private Residences are situated right where the districts of Ulus, Etiler and Levent converge, at the heart of a location which pulses with life and culture.
History and future, contemporary and traditional civilization, and art and pop culture all come together in one place, as the region showcases the city&rsquo;s most upscale shopping districts, renowned culinary destinations, and dynamic entertainment options. The Etiler neighbourhood of the Besiktas district, is one of the most prestigious and exclusive residential areas of Istanbul located on the European side of the Bosphorus.
The property will be spread over multiple low-rise buildings, consisting of 82 apartments, in the range from 1-6 bedrooms. Operated by Four Seasons, the homeowners experience best in class amenities including a Bar-Lounge Area, Meeting Room, Kid&rsquo;s Playroom, Golf Simulator, Cinema, Pool, and Fitness/Spa facilities.
As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to continue to define and establish the operating model for standalone Four Seasons Private Residences.
As the leader in branded residences, Four Seasons currently operates 53 residential properties in 21 countries and majority of the projects in our pipeline contain a residential component.
Assistant Residences Manager
The Residences (Assistant) Manager plays a key role in the seamless daily operation of the residential community. This position is responsible for owner relations, project coordination, and ensuring the highest level of personalized service for residential owners.
 
Working closely with the Director of Residences and Residences Manager, this role requires strong leadership skills, excellent communication abilities, and proven experience in luxury hospitality or branded residences.
Key Responsibilities
Resident Experience &amp; Coordination
<ul><li>Act as the primary liaison between residents and internal departments including Concierge, Engineering, Housekeeping, and Security.
</li><li>Ensure consistent delivery of personalized service by maintaining accurate resident profiles.
</li><li>Engage directly with residents to address feedback, resolve concerns, glitches, solve problems and update Golden HOME with accurate information.
</li></ul>Engineering &amp; Maintenance Oversight
<ul><li>Support the planning and execution of projects requiring unit access or impacting shared facilities.
</li><li>Conduct regular inspections of common areas and coordinate corrective actions with Engineering and Landscaping teams.
</li><li>Communicate progress of in-unit works and coordinate timelines with residents and relevant departments.
</li></ul>Leadership &amp; Human Resources
<ul><li>Partner with People &amp; Culture and Learning &amp; Development teams to support recruitment, training, and disciplinary processes for residential employees.
</li><li>Foster a positive, ethical work environment while leading by example and supporting team development.
</li><li>Collaborate with Security to ensure safety initiatives and emergency response protocols are effectively in place.
</li></ul>Key Competencies
Behavioral
<ul><li>Professional, approachable, and service-oriented
</li><li>Detail-focused with excellent organizational and multitasking skills
</li><li>Demonstrates initiative, sound judgment, and confidentiality
</li><li>Adaptable under pressure with strong interpersonal skills
</li></ul>Technical
<ul><li>Fluent in English (written and verbal)
</li><li>Proficient in Microsoft Office programs.
</li><li>Experience in branded residences or hospitality leadership
</li></ul>What to Expect
<ul><li>Competitive Salary &amp; Wages
</li><li>Private Health Insurance
</li><li>Excellent Learning and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resorts
</li><li>Complimentary Dry Cleaning for Business Attire
</li><li>Complimentary Employee Meals... and so much more!
</li><li>Learn more about what it is like to work at Four Seasons
</li></ul>Jobs Legal Disclaimer:
 
 
7 Nisan 2016 tarihli Resmi Gazetede y&uuml;r&uuml;rl&uuml;&#287;e giren 6698 Say&#305;l&#305; Ki&#351;isel Verileri Koruma Kanununa istinaden, &ouml;zge&ccedil;mi&#351;inizde yer alan ki&#351;isel bilgileriniz kurum b&uuml;nyesinde olu&#351;acak mevcut ve gelecek i&#351;e al&#305;m talepleri do&#287;rultusunda istihdam ama&ccedil;l&#305; kullan&#305;lacak olup, ki&#351;isel bilgileriniz veri taban&#305;m&#305;zda gizlilik i&ccedil;erisinde saklanacakt&#305;r. &Ouml;zge&ccedil;mi&#351;inizin veri taban&#305;m&#305;zda istemedi&#287;iniz takdirde privacy.istanbul.res@fourseasons.com adresi ile ileti&#351;ime ge&ccedil;menizi rica ederiz.</div>

Assistant Residences Manager

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 
 Please note - this is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).
 
 
 
 Four Seasons Private Residences at Istanbul is seeking an Assistant Residences Manager. Don't miss this unique opportunity to be part of our award-winning team, while excelling your career with the world's leading Luxury Hotel&amp;Resorts and Residences company!
 
 
 
 Join our Team
 
 
 
 At
 
 Four Seasons Private Residences Istanbul
 
 , we are committed to creating exceptional experiences not only for our residents and guests but also for our colleagues. We believe in fostering a culture of excellence, respect, and growth&mdash;where every team member feels valued and empowered to thrive.
 
 
 We are now seeking a
 
 Residences (Assistant) Manager
 
 to join our dedicated team. This role is an exciting opportunity to contribute to the daily success of our luxury residential community, while developing your career within one of the world&rsquo;s most renowned hospitality brands.
 
 
 
 About Four Seasons Istanbul Private Residences
 
 
 
 The Four Seasons Private Residences are situated right where the districts of Ulus, Etiler and Levent converge, at the heart of a location which pulses with life and culture.
 
 
 History and future, contemporary and traditional civilization, and art and pop culture all come together in one place, as the region showcases the city&rsquo;s most upscale shopping districts, renowned culinary destinations, and dynamic entertainment options. The Etiler neighbourhood of the Besiktas district, is one of the most prestigious and exclusive residential areas of Istanbul located on the European side of the Bosphorus.
 
 
 The property will be spread over multiple low-rise buildings, consisting of 82 apartments, in the range from 1-6 bedrooms. Operated by Four Seasons, the homeowners experience best in class amenities including a Bar-Lounge Area, Meeting Room, Kid&rsquo;s Playroom, Golf Simulator, Cinema, Pool, and Fitness/Spa facilities.
 
 
 As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to continue to define and establish the operating model for standalone Four Seasons Private Residences.
 
 
 As the leader in branded residences, Four Seasons currently operates 53 residential properties in 21 countries and majority of the projects in our pipeline contain a residential component.
 
 
 
 Assistant Residences Manager
 
 
 
 The Residences (Assistant) Manager plays a key role in the seamless daily operation of the residential community. This position is responsible for owner relations, project coordination, and ensuring the highest level of personalized service for residential owners.
 
 
 Working closely with the Director of Residences and Residences Manager, this role requires strong leadership skills, excellent communication abilities, and proven experience in luxury hospitality or branded residences.
 
 
 
 Key Responsibilities
 
 
 
 
 Resident Experience &amp; Coordination
 
 
 
 <ul>
 <li>
 Act as the primary liaison between residents and internal departments including Concierge, Engineering, Housekeeping, and Security.
 </li>
 <li>
 Ensure consistent delivery of personalized service by maintaining accurate resident profiles.
 </li>
 <li>
 Engage directly with residents to address feedback, resolve concerns, glitches, solve problems and update Golden HOME with accurate information.
 
 
 </li>
 </ul>
 
 Engineering &amp; Maintenance Oversight
 
 
 
 <ul>
 <li>
 Support the planning and execution of projects requiring unit access or impacting shared facilities.
 </li>
 <li>
 Conduct regular inspections of common areas and coordinate corrective actions with Engineering and Landscaping teams.
 </li>
 <li>
 Communicate progress of in-unit works and coordinate timelines with residents and relevant departments.
 
 
 </li>
 </ul>
 
 Leadership &amp; Human Resources
 
 
 
 <ul>
 <li>
 Partner with People &amp; Culture and Learning &amp; Development teams to support recruitment, training, and disciplinary processes for residential employees.
 </li>
 <li>
 Foster a positive, ethical work environment while leading by example and supporting team development.
 </li>
 <li>
 Collaborate with Security to ensure safety initiatives and emergency response protocols are effectively in place.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 
 Behavioral
 
 
 
 <ul>
 <li>
 Professional, approachable, and service-oriented
 </li>
 <li>
 Detail-focused with excellent organizational and multitasking skills
 </li>
 <li>
 Demonstrates initiative, sound judgment, and confidentiality
 </li>
 <li>
 Adaptable under pressure with strong interpersonal skills
 
 
 </li>
 </ul>
 
 Technical
 
 
 
 <ul>
 <li>
 Fluent in English (written and verbal)
 </li>
 <li>
 Proficient in Microsoft Office programs.
 </li>
 <li>
 Experience in branded residences or hospitality leadership
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 <ul>
 <li>
 Competitive Salary &amp; Wages
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Excellent Learning and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resorts
 </li>
 <li>
 Complimentary Dry Cleaning for Business Attire
 </li>
 <li>
 Complimentary Employee Meals... and so much more!
 </li>
 <li>
 Learn more about what it is like to work at Four Seasons
 
 
 </li>
 </ul>
 
 Jobs Legal Disclaimer
 
 
 
 7 Nisan 2016 tarihli Resmi Gazetede y&uuml;r&uuml;rl&uuml;&gbreve;e giren 6698 Say&inodot;l&inodot; Ki&scedil;isel Verileri Koruma Kanununa istinaden, &ouml;zge&ccedil;mi&scedil;inizde yer alan ki&scedil;isel bilgileriniz kurum b&uuml;nyesinde olu&scedil;acak mevcut ve gelecek i&scedil;e al&inodot;m talepleri do&gbreve;rultusunda istihdam ama&ccedil;l&inodot; kullan&inodot;lacak olup, ki&scedil;isel bilgileriniz veri taban&inodot;m&inodot;zda gizlilik i&ccedil;erisinde saklanacakt&inodot;r. &Ouml;zge&ccedil;mi&scedil;inizin veri taban&inodot;m&inodot;zda istemedi&gbreve;iniz takdirde privacy.istanbul.res@fourseasons.com adresi ile ileti&scedil;ime ge&ccedil;menizi rica ederiz.
</div>

Marriott International

<div>Additional Information 
Job Number25153612 
Job CategoryFood and Beverage &amp; Culinary 
LocationIstanbul Marriott Hotel Sisli, Abide-i Hurriyet Caddesi No.142 , Sisli, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34381 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mgr-Restaurant I

ARVEN CONSULTANCY

<div>
 
 Our strategic partner is a well-established and prestigious brand in the hospitality industry, dedicated not only to offering comfort but also to creating a flawless guest experience. With its innovative vision, commitment to service excellence, and operations aligned with international standards, our partner stands out as a leader in the sector. To further strengthen their professional team, they are now seeking a
 
 
 Hotel Operations Manager
 
 .
 
 
 
 
 
 
 Operation Manager, responsible for managing the hotel&rsquo;s daily operations effectively and efficiently. Ensures the highest level of guest satisfaction while maintaining cost control, optimizing operational processes, and managing staff performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Ensure the smooth functioning of all operational departments of the hotel (front office, housekeeping, F&amp;B, technical services, etc.).
 </li>
 <li>
 Monitor and continuously improve service quality to enhance guest satisfaction.
 </li>
 <li>
 Prepare daily, weekly, and monthly operational reports and present them to senior management.
 </li>
 <li>
 Manage the operational budget; control expenses and ensure efficiency.
 </li>
 <li>
 Oversee staff recruitment, training, shift planning, and performance management processes.
 </li>
 <li>
 Follow emergency procedures and ensure compliance with occupational safety standards.
 </li>
 <li>
 Handle complaints and guest feedback in a professional manner.
 </li>
 <li>
 Collaborate with the sales and marketing team to develop operational strategies that increase revenue.
 </li>
 <li>
 Manage supplier relationships and oversee procurement and inventory control processes.
 </li>
 <li>
 Ensure compliance with quality standards during internal audits.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Tourism &amp; Hospitality Management or a related field.
 </li>
 <li>
 Minimum 5&ndash;7 years of hospitality experience, preferably in a managerial role.
 </li>
 <li>
 Strong leadership, crisis management, and problem-solving skills.
 </li>
 <li>
 Proficient in planning, reporting, and budget management.
 </li>
 <li>
 Advanced level of English (a second foreign language is an asset).
 </li>
 <li>
 Proficiency in MS Office and hotel management software.
 </li>
 </ul>
 
 
</div>

Operation Manager

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing?
This position reports to the Asst. Front Office Manager.
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Competent level of IT proficiency</li>
</ul>What's in it for me?
<ul><li>Degree-level qualification in a relevant field</li>
<li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meal</li>
<li>&quot;Go Hilton&quot; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

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