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assistant manager customer service planning

Pidilite Industries Limited

<div>
 
 
 
 Job Title:
 
 
 Asst. Manager -
 
 
 Planning &amp; Customer Service &ndash; Organized Retail
 
 
 
 
 Vertical:
 
 
 Manufacturing Operations &amp; SCM
 
 .
 
 
 
 
 
 
 
 
 Job Objective:
 
 
 
 
 The Supply Chain Customer Service Assistant Manager oversees the complete order-to-delivery cycle, ensuring service level improvements through efficient coordination across internal teams, external partners, Customers and logistics service providers. This role demands strategic thinking, operational excellence, and strong leadership to drive service performance and continuous improvement.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Own the end-to-end order fulfilment process from order receipt to final delivery
 </li>
 <li>
 Monitor delivery timelines and proactively resolve delays or disruptions
 </li>
 <li>
 Optimize OTIF (On-Time In-Full) performance and reduce lead times
 </li>
 <li>
 Act as the escalation point for complex customer issues and complaints
 </li>
 <li>
 Build strong relationships with key customers and ensure service-level agreements are met
 </li>
 <li>
 Analyze customer feedback and implement service improvements
 </li>
 <li>
 Collaborate with sales, planning, procurement, logistics, and finance teams to align on order priorities and inventory availability
 </li>
 <li>
 Coordinate with transporters, and warehouse teams to ensure timely dispatch and delivery
 </li>
 <li>
 Lead, mentor, and develop a team of supply chain depot coordinators
 </li>
 <li>
 Conduct regular performance reviews and training sessions to build team capability
 </li>
 <li>
 Track KPIs such as order accuracy, delivery performance (Fill Rate, Lead Time), and complaint resolution time
 </li>
 <li>
 Drive process improvements for organized retail (MT, E-Com, Q-Com and Corporate)
 </li>
 <li>
 Prepare dashboards and reports and customer reviews, implement automation and digital tools to streamline workflows
 </li>
 <li>
 Monthly S&amp;OP inputs reports.
 </li>
 </ul>
 
 
 
 
 
 
 Required Experience:
 
 
 
 <ul>
 <li>
 Minimum 5 years in Customer Service of MT, E-Com &amp; CSD with FMCG, proven experience in process simplification, Project Management &amp; Execution with customer facing experience.
 </li>
 </ul>
 
 
 
 Education:
 
 
 Graduate + MBA preferably in Supply chain Management
 
 
 
 
 Required Competencies &amp; Skills:
 
 
 
 <ul>
 <li>
 Objective Analytical Thinking.
 </li>
 <li>
 Solid understanding of Planning, Customer Service.
 </li>
 <li>
 Expertise in Supply Chain Process optimization.
 </li>
 <li>
 Team Player.
 </li>
 <li>
 Change Management &amp; Project Management.
 </li>
 </ul>
 
 
 
 IT Knowledge:
 
 
 
 <ul>
 <li>
 Expert understanding in SAP.
 </li>
 <li>
 Advance Excel &amp; Microsoft Power Point.
 </li>
 <li>
 Power BI and Automation Tools.
 </li>
 </ul>
</div>

Assistant Manager - Customer Service & Planning

Unilever

<div>
 
 Title-
 
 Assistant Manager - Supply Planning
 
 
 
 Function-
 
 Supply Chain
 
 
 
 Location-
 
 Mumbai HO
 
 
 
 Req ID-
 
 R-1164484
 
 
 
 Key Responsibility
 
 
 
 The role of a Asst Supply Planning Manager is to optimize inventory, service and cost while dealing with volatility. Lead must be the supply chain face for the relevant category and collaborate with customer marketing, planning, and sales teams continuously. He/ She will be leading the team of central supply and network planners and branch customer service team to bring in efficiencies and manage disruptions. Lead must work with planning excellence, demand planning and distribution planning to implement new technologies in planning and customer service. He/she should lead supply chain strategy to build an agile, efficient, collaborative, and aligned end to end network. Provide leadership and inspiration to drive cost savings projects. He/ She will have to collaborate with all branches and be the supply chain point of contact for the category and other supply chain teams.
 
 
 Here is how your day at Unilever would look like:
 
 
 <ul>
 <li>
 Create production plans basis forward demand
 </li>
 <li>
 Collaborate with category on going plan for the category
 </li>
 <li>
 Collaborate with the Sales and Central Planning team to prepare SC actions as relevant
 </li>
 <li>
 Review production plans to meet demand at optimum service and inventory levels at every depot
 </li>
 <li>
 Planning for event prebuild and full execution
 </li>
 <li>
 Lead all activation networks to drive efficiency and agile Supply Chain
 </li>
 <li>
 Do collab and coordination with factory teams to ensure best availability with cost
 </li>
 <li>
 Collaborate with Manufacturing , Procurement and Logistics teams to ensure service level
 </li>
 <li>
 Leverage digital and AI based planning tools and develop future models to improve efficiencies
 </li>
 <li>
 Drive projects
 
 
 </li>
 </ul>
 
 Key KPIs
 
 
 
 <ul>
 <li>
 Service-CCFOT, MSTN and Day 0 CCF
 </li>
 <li>
 Inventory- RDOH, Glide path, DBNR
 </li>
 <li>
 Others- CPT, Km travelled, Business waste
 </li>
 <li>
 System Implementation- Digital planning skills
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 <ul>
 <li>
 Category Teams- Marketing, Customer Marketing
 </li>
 <li>
 Factory teams
 </li>
 <li>
 Customer Development- -CCMs, ASMs
 </li>
 <li>
 Planning- Central Demand and Distribution Planning teams, Planning Excellence,
 </li>
 <li>
 Delivery- Branch Fulfilment teams and Central Logistics
 </li>
 <li>
 Category &amp; SC Finance
 </li>
 <li>
 Procurement and R&amp;D.
 
 
 </li>
 </ul>
 
 Experience Requirement
 
 
 
 <ul>
 <li>
 Min 2 yrs of experience in Supply Planning/ Demand Planning /Customer Service/ Supply chain other verticals
 
 
 </li>
 </ul>
 
 Educational Qualification
 
 
 
 Graduate in Engineering / Finance /MBA in Supply Chain Management
 
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent - please verify before proceeding
</div>

Assistant Manager - Supply Planning

<div>
 
 Role &ndash; Assistant Key Account Manager
 
 
 
 
 Location &ndash; Mumbai
 
 
 
 
 Function &ndash; Customer Development
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Sustainable Customer Growth &ndash; The AKAM is responsible for top-line growth for the eCommerce accounts by activating the levers of portfolio, efficient fulfilment, financial hygiene, and customer experience
 </li>
 <li>
 Execution Rigour&ndash; The AKAM will need to build processes to drive efficiency in execution on the platform in terms of online availability, pricing and media assets
 </li>
 <li>
 Negotiations and Operations &ndash; The AKAM must have the ability to negotiate both strategically and tactically in an agile fast paced channel
 </li>
 <li>
 Working with collaborative teams &ndash; The role requires working closely with Shopper Marketing, Customer Service, Demand Planning, Business Finance and Capability Teams to achieve joint ambitions for sustainable customer top-line.
 </li>
 <li>
 Customer Relationship -As the face of the organization, the AKAM must demonstrate exceptional interpersonal skills to build long lasting strategic relationships with the customer.
 </li>
 <li>
 Unlocking Capabilities &ndash; As a data rich, future fit channel, the AKAM is always expected to demonstrate the curiosity and drive to build capabilities to solve business problems.
 
 
 </li>
 </ul>
 
 Educational Qualification, Experiences &amp; Skills
 
 
 
 <ul>
 <li>
 MBA/Master&rsquo;s degree.
 </li>
 <li>
 Overall years of experience should be at least 2-5 years of work experience across sales &amp; marketing in FMCG.
 </li>
 <li>
 Experience in e-commerce set-up will be preferred.
 </li>
 <li>
 Technical aptitude and agility to learn web-based tools .
 </li>
 <li>
 Looking for talent with - owners mindset, passion and agility
 
 
 </li>
 </ul>
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding
 
</div>

Assistant Key Account Manager

IndiCure Health Tours

<div>
 
 
 Company Description
 
 
 
 IndiCure Health Tours has been the most trusted name for Medical Tourism in India since 2010 thanks to our highly personalized and meticulous approach. We select only the best surgeons and hospitals in India who meet our high-quality standards to ensure our patients receive top medical care and personalized attention. Over the years, we have earned several accolades for our customer-centric approach. Patients from over 50 countries trust IndiCure for their medical treatment abroad, and we treat each patient as a member of the IndiCure family.
 
 
 
 
 
 
 Role Description: Assistant Case Manager, Medical Tourism
 
 
 
 Are you passionate about helping people and have a knack for planning? IndiCure Health Tours is looking for a dedicated
 
 Assistant Case Manager
 
 to join our medical tourism team. In this key role, you'll work closely with our Case Manager to guide international patients through their entire medical journey in India, from their initial inquiry to their safe return home.
 
 
 This position is perfect for someone who excels at building relationships, has a keen eye for detail, and is driven by the desire to make a real difference in people's lives.
 
 
 
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 
 Be the Patient's Guide:
 
 You'll be the first point of contact for potential patients from around the world. Your goal is to build trust by promptly responding to their inquiries via email, phone, and other channels. You'll listen to their needs, answer their questions, and help them understand why IndiCure is the right choice for their medical journey.
 </li>
 <li>
 
 Coordinate Treatment Plans:
 
 You'll manage the patient's medical case from start to finish. This includes collecting and organizing their medical records, scheduling virtual consultations with top medical specialists in India, and ensuring seamless communication between the patient and doctor. You'll create detailed, personalized treatment proposals, including cost estimates and timelines.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring:
 
 
 <ul>
 <li>
 A
 
 Bachelor's degree
 
 in a relevant field (e.g., Healthcare Management, Business Administration) with 3+ years of experience, or a
 
 Master's degree
 
 with 1+ years of experience.
 </li>
 <li>
 Proven experience in
 
 customer service, sales, or healthcare,
 
 especially in an international context.
 </li>
 <li>
 
 Exceptional English communication skills,
 
 both written and verbal.
 </li>
 <li>
 A strong understanding of
 
 medical terminology
 
 and procedures is a significant plus.
 </li>
 <li>
 Excellent
 
 organizational and time-management skills.
 
 </li>
 <li>
 A high degree of
 
 cultural sensitivity
 
 and empathy.
 </li>
 <li>
 Proficiency with
 
 Microsoft Office
 
 and
 
 CRM software.
 
 </li>
 <li>
 A genuine passion for helping others and the ability to thrive in a dynamic, entrepreneurial environment.
 </li>
 </ul>
 
 If you are a highly organized and empathetic professional with a desire to help people access world-class healthcare, we encourage you to apply. Join us in making a global impact, one patient at a time.
 
 
 
 
</div>

Assistant Case Manager, Medical Tourism

<div>
 
 Job Title
 
 : Assistant Finance Manager
 
 
 
 Location:
 
 Mumbai
 
 
 
 Company Overview
 
 
 
 Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall&rsquo;s, Ben &amp; Jerry&rsquo;s), a strong presence in over 60 countries, generating annual revenue of over $8 billion.
 
 
 As part of our growth strategy, we are seeking a dynamic talent with strong expertise in managing large scale Finance transformation to join us as an Assistant Finance Manager.
 
 
 
 About Ice Cream
 
 
 
 Kwality Wall's, the brand with a big heart, offers a range of delightful frozen desserts and ice creams that bring smiles to millions of Indians.
 
 
 Kwality Wall's is part of Unilever's Heartbrand family of ice creams sold in more than 40 countries worldwide under many local names, including Wall's and Ola. In a world of stress, denial, and restraint, our passion is providing moments of daily pleasure to consumers through our delightfully delicious products. We believe in spreading happiness and smiles through every cone, cup, stick, and tub we sell. Our greatest satisfaction comes from the bliss and joy on our consumers' faces as they devour our products.
 
 
 Kwality Wall's is loved for its wide variety of products, from indulgent treats like Cornetto, Magnum, and Feast
 
 
 
 Key Facts
 
 
 
 <ul>
 <li>
 Unilever is the world's biggest ice cream manufacturer, operating under the Heartbrand. Kwality Wall has been present in India since 1993.
 </li>
 <li>
 Heartbrand products are sold in more than 40 countries worldwide.
 </li>
 <li>
 Also sold as Algida in Italy &amp; Turkey, Langnese in Germany, Kibon in Brazil, Streets in Australia and Ola in the Netherlands.
 </li>
 <li>
 Ice Cream in India will be a listed entity like the parent company
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We are looking for multiple candidates in different parts of IC Finance team which includes Finance business Partner, Performance Management, Controllership, CD finance, Tax, etc.
 
 
 
 Key Responsibilities
 
 
 
 Finance Business Partnering: Developing an understanding of the strategies that drive our growth, you will be at the forefront of how we evolve to meet our goals. We have Finance Business Partners in Category, Supply Chain, Customer Development and the Finance Excellence Team.
 
 
 As an Asst Finance Manager in a Business Partnering role, responsibilities include:
 
 
 <ul>
 <li>
 Asst Manager &ndash; Category Finance: End-to-end P&amp;L responsibility for delivering growth and unlocking profitability improvement, cash up and forecasting; identify opportunities to improve realisation; Drive discussions with category heads on performance management Asst. Manager &ndash; Supply Chain Finance: Driving gross margin and savings delivery, managing business waste; Preparing investment business cases with supply chain partners; Working with procurement team to identify areas of opportunity wherein significant value can be unlocked
 </li>
 <li>
 Asst. Manager &ndash; Customer Development Finance: Leading performance management at the Branch; Responsible for distributor life cycle partnering &ndash; distributor appointments, exits, attrition management, ROI; Operation controls and outliers
 </li>
 <li>
 Asst Manager - Finance Excellence Team: Driving business performance metrics and performance management for Categories. Enabling delivery of business financial targets; Driving forecast process hygiene Controlling Financial
 
 
 </li>
 </ul>
 Controlling is the fundamental building block of our function. A role here is an opportunity to develop your financial accounting, reporting and control skills as well as providing objectivity and challenge to the business. Working in this team will give you the broad exposure to the rest of the business as you build partnerships as a trusted change agent, actively driving the risk management agenda for the business. You will have the opportunity to develop project management skills and will get exposure to expertise areas such as tax and pensions. As part of the Controllers team you will have the opportunity to either work in one of our Accounting Centres, Financial Reporting or Investor Relations.
 
 
 Expertise roles allow us to create value across our business. They are a great opportunity to enable experiences across the breadth of the business including payroll, insurance and treasury. Deployed well in our business, expertise roles are a major source of value. Understanding of foreign exchange markets and macro-economic factors affecting currency and hands on experience of PF Trust management and employee benefit administration are some of the things you can expect to learn from a role in Expertise.
 
 
 
 Experience And Qualifications
 
 
 
 The preferred candidate would have 1-5 years of Finance experience with following key skills:
 
 
 <ul>
 <li>
 Strong financial fundamentals along with solid business partnering skills.
 </li>
 <li>
 Strong systems understanding required due to the technical nature of the role.
 </li>
 <li>
 Experience in an Operating Country and some level of Global experience preferred
 </li>
 <li>
 Accounting / Supply chain finance background desirable.
 </li>
 <li>
 Ability to directly partner and challenge business partners by delivering concise messages / making the complex simple / getting to the right business insights
 </li>
 <li>
 Strong Modelling/Mathematical/Analytical skill a must.
 </li>
 <li>
 Excellent communication skills, including written English
 </li>
 <li>
 Strong work ethic, great attitude, self-starting &amp; proactive mind-set, resilience in the face of pressure, good team player, ability to meet multiple stretching deadlines and attention to detail.
 </li>
 <li>
 Need to be able to roll up your sleeves
 
 
 </li>
 </ul>
 ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
 
 
 Unilever IC embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
</div>

Assistant Manager - Finance-6

<div>
 
 Requisition Id: 1603964
 
 
 
 As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it&rsquo;s your career and &lsquo;It&rsquo;s yours to build&rsquo; which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.
 
 
 
 The opportunity: Assistant Manager-Operations-HR-CBS - TAL - Enablement - Mumbai
 
 
 
 
 CBS - TAL - Enablement:
 
 
 
 As a member of the Core Business Services (CBS), you have an opportunity to work across teams that extend knowledge, resources, and tools to the wider firm helping them deliver exceptional service to our clients, gain in the marketplace and aid the firm's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Aid Services, Administrative Services, Brand, Marketing and Communications, and Quality and Risk Management.
 
 
 Across these teams, you'll have the opportunity to develop your career through a broad scope of engagements, mentoring, and formal learning. We aim to develop outstanding leaders who can help create long-term value for all our stakeholders and contribute to our purpose of Building a Better Working World for our clients, people, and communities.
 
 
 Job Title: Assistant Manager/Supervising Associate &ndash; Employee Relations (ER)
 
 
 Location: Mumbai
 
 
 Reports to: Director &ndash; Employee Relations, EY India
 
 
 Function: Talent Team
 
 
 
 Job Summary:
 
 
 
 We are seeking a dedicated and skilled candidate to join our Employee Relations (ER) team. The ER will be responsible for case management and collaborating with HR Service Line business partners on various ER initiatives. The ideal candidate will possess strong communication skills, investigation skills, report writing abilities, and a solid understanding of labour laws and conflict resolution.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage employee relations cases, ensuring timely and effective resolution.
 </li>
 <li>
 Collaborate with Service Line HR BPs on ER initiatives and projects.
 </li>
 <li>
 Conduct thorough investigations into employee grievances and complaints.
 </li>
 <li>
 Prepare detailed reports and documentation related to investigations and case management.
 </li>
 <li>
 Facilitate conflict resolution between employees and management.
 </li>
 <li>
 Assist in the development and implementation of ER policies and procedures.
 </li>
 <li>
 Maintain accurate records of all ER cases and initiatives.
 
 
 </li>
 </ul>
 
 Key Skills:
 
 
 
 <ul>
 <li>
 Strong investigation and analytical skills.
 </li>
 <li>
 Excellent report writing and documentation abilities.
 </li>
 <li>
 In-depth knowledge of labor laws and regulations.
 </li>
 <li>
 Effective conflict resolution and negotiation skills.
 </li>
 <li>
 Strong communication and interpersonal skills.
 
 
 </li>
 </ul>
 
 Reporting Structure:
 
 
 
 This position reports to the ER Service Line Leads and does not have any direct reports.
 
 
 
 Company Culture:
 
 
 
 We value collaboration, integrity, and innovation. Our team is committed to fostering a positive work environment where every employee feels valued and heard.
 
 
 
 Benefits:
 
 
 
 We offer competitive compensation, professional development opportunities, and a supportive work environment
 
 
 
 Education Qualification required :
 
 MBA - HR
 
 
 
 What We Look For
 
 
 
 People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.
 
 
 
 What We Offer
 
 
 
 With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.
 
 
 EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.
 
 
 If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
 
 
 Join us in building a better working world. Apply now.
</div>

Assistant Manager - HR - Operations - CBS - TAL - Enablement - Mumbai

MakeMyTrip

<div>
 
 
 Role: Senior Business Manager
 
 
 
 
 Level: Senior Executive/Assistant Manager
 
 
 
 
 Reporting To: Regional Manager
 
 
 
 
 Location: Mumbai
 
 
 
 
 
 
 
 About the Function:
 
 
 
 myPartner, a strategic business unit of the MakeMyTrip Group launched in 2020, is revolutionizing the travel industry by offering seamless, real-time access to a diverse range of travel products, including domestic and international hotels, flights, and holiday packages. Designed to empower travel agent partners across the country, myPartner has rapidly scaled, now serving over 49,000 active agents.
 
 
 
 
 
 With innovation at its core, we are constantly evolving to deliver cutting-edge solutions that enable our partners to thrive in a competitive and dynamic market, driving growth and success for their businesses
 
 
 
 
 
 
 About the Role:
 
 
 
 The role would require the incumbent to build MyPartner brand in the mapped market, ensuring maximum spread and depth. He/she needs to identify and onboard potential travel agents, ensure platform adoption, and resolve queries for the onboarded travel agents. The role would also include building business partnerships to gain wallet/market share and ensure market growth in terms of active travel agent partners, overall transactions, and value.
 
 
 
 
 
 
 What will you be doing:
 
 
 
 
 
 
 
 1. Onboarding and Relationship Management :
 
 
 
 Responsible for connecting and engaging with travel agents.
 
 
 End to end account management and driving sustainable performance of the region.
 
 
 Sourcing and onboarding new travel agents.
 
 
 The role involves meeting travel agents across, providing expertise, metrics analysis, and recommendations based on the industry's best practices to the travel agents
 
 
 
 
 
 
 2. Portfolio Management and Driving Growth:
 
 
 
 Growing net revenue in the market by developing business plans to achieve revenue goals, ensuring inventory levels exceed demand throughout the market, and maintaining rate competitiveness across multiple available platforms.
 
 
 
 
 
 
 3. Data Analysis and Reporting:
 
 
 
 Establishing and maintaining partner relationships, training travel agent partners on our product.
 
 
 Building MIS and market intelligence reports, preparing geography-wise and service-wise sales plans, and achieving them.
 
 
 
 
 
 
 4. Negotiating:
 
 
 
 Networking, deal initiation, negotiation, and closing deals with clients.
 
 
 Strategizing to market the MyPartner product in a better way.
 
 
 
 
 
 
 Qualification and Experience:
 
 
 
 Master's degree from a reputed institute with 2 to 6 years of experience in Sales, Travel Trade, Key Account Management, Contracting, or B2B Sales.
 
 
 Experience in handling multiple accounts as a partner is preferred.
 
 
 Proficiency in MS Excel and MS PowerPoint.
 
 
 
 
 
 
 Key Success Factors for the Role:
 
 
 
 Excellent communication and interpersonal and stakeholder management skills.
 
 
 Attention to detail.
 
 
 Ability to understand and build insights from data.
 
 
 Increased Revenue and business
 
</div>

Senior Business Manager - Mumbai

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