account manager

area sales manager

head of operations

operations manager

area manager field and services Jobs in Mumbai

area manager field and services

area operations manager

Lenskart.com

<div>
 
 Who is an Area Operations Manager for Lenskart
 
 
 
 
 
 For us the Area Operations Manager is one of the most critical roles as the profile has a direct impact and
 
 
 connect with the employees at store level who are in turn responsible for revenue generation and
 
 
 providing the best customer service to our Lenskart customers. For us the Area Operations Managers are
 
 
 the facilitators of growth, driving NPS at the assigned stores by engaging in the best customer service at
 
 
 the stores, developing people, regular coaching and mentoring our people to do better at store level. We
 
 
 hire young, energetic, strong communicators and pragmatic leaders with strong inclination towards
 
 
 customer servicing and sales, who can lead their team to achieve the numbers and the overall
 
 
 organizational objectives.
 
 
 
 
 
 Profile Summary
 
 
 Our Area Operations Manager is responsible for developing and expanding the business in the respective
 
 
 area and managing the store operations across the respective area thereby increasing the customer
 
 
 experience.
 
 
 
 
 
 Key Responsibilities
 
 
 Driving Sales and Customer Service
 
 
 a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/
 
 
 quarterly and annually
 
 
 b. Driving and focusing on providing the customer services thereby increasing the Net Promoter
 
 
 Score (NPS) for the store
 
 
 c. Drive culture of high sales performance expectations, i.e. SALES Leadership
 
 
 d. Motivates and inspires field team to drive for results.
 
 
 e. Review financial performance at regional level to identify improvement opportunities.
 
 
 f. Serve as critical strategy planning link between Corporate and the field organization.
 
 
 g. Translate corporate goals including financial returns, sales growth and market share, into
 
 
 business plans.
 
 
 h. Assess field capability and establish performance priorities at group level.
 
 
 Manpower Planning &amp; People Development
 
 
 a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to
 
 
 effectively operate the store
 
 
 b. Direct responsibility for professional development of Lenskart Associates
 
 
 c. Assess and prioritize advanced management skill gaps including those related to
 
 
 design and implementation of business plans, forecasts, financial analysis,
 
 
 associate development and communication.
 
 
 d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which
 
 
 review professional development needs and accomplishments as well as overall achievement
 
 
 of management objectives
 
 
 e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from
 
 
 a diverse team.
 
 
 f. Overall responsibility for associate development
 
 
 Managing P&amp;L of the Assigned Stores
 
 
 
 
 
 a. Responsible for managing and maintaining territory and store budgets to ensure profitability at
 
 
 store as well as territory level
 
 
 b. Managing the top and bottom line effectively of the assigned territory and stores
 
 
 c. Responsible for reducing shrinkage
 
 
 d. Managing the productivity of the staff
 
 
 e. Using cost effective methods to ensure productivity of the respective territory
 
 
 Managing and Maintaining High Standards of Retail Operations
 
 
 
 
 
 a. Regular Store Visits to:
 
 
 o Audit stores
 
 
 o Coaching the Store Managers
 
 
 o Motivate staff through sales discussion
 
</div>

Area Operations Manager

Awfis Space Solutions Limited

<div>
 
 
 Role Overview
 
 
 
 The AVP &ndash; Operations will lead end-to-end operations across a cluster of cities / large regional portfolio for Awfis Space Solutions Ltd. This role is responsible for driving operational excellence, customer experience, revenue enablement, and people leadership across multiple centers at scale. The incumbent will act as a strategic partner to business, sales, and central teams, ensuring SOP adherence, cost optimization, and sustainable growth while strengthening the Awfis community and culture.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Operational Excellence &amp; Governance
 
 
 
 &bull;Own operations across multiple cities / large portfolios, ensuring 100% adherence to Awfis SOPs, policies, and compliance standards.
 
 
 &bull;Drive process standardization, audits, and continuous improvement initiatives to enhance efficiency and service quality.
 
 
 &bull;Ensure best-in-class standards for health, safety, hygiene, cleanliness, and security across all centers.
 
 
 &bull;Oversee pre-opening, stabilization, and steady-state operations of new centers as per defined guidelines.
 
 
 
 2. Customer Experience &amp; Retention
 
 
 
 &bull;Champion a customer-first mindset, ensuring consistently superior member experiences across all locations.
 
 
 &bull; Track and improve customer satisfaction metrics, reduce churn, and proactively address escalations.
 
 
 &bull;Partner with central CX and product teams to translate customer insights into operational enhancements.
 
 
 
 3. People Leadership &amp; Capability Building
 
 
 
 &bull;Lead, mentor, and develop Cluster Managers, Area Managers, and Community Leadership teams.
 
 
 &bull;Drive talent planning, hiring, onboarding, performance management, and succession planning.
 
 
 &bull;Build a high-performance culture focused on ownership, collaboration, and continuous learning.
 
 
 
 4. Revenue Enablement &amp; Cost Management
 
 
 
 &bull;Enable revenue growth by supporting alliances, partnerships, and upsell/cross-sell opportunities in collaboration with Sales and BD teams.
 
 
 &bull;Own regional P&amp;L hygiene, including cost controls, vendor optimization, and productivity improvements.
 
 
 &bull;Monitor center-level and regional financial performance to ensure profitability and scalability.
 
 
 
 5. Community Building &amp; Brand Representation
 
 
 
 &bull;Strengthen the Awfis community by driving engagement initiatives, member events, and knowledge-sharing forums.
 
 
 &bull;Act as a senior brand ambassador for Awfis with enterprise clients, partners, and external stakeholders.
 
 
 &bull;Ensure consistent cultural adoption of Awfis values across all teams and centers.
 
 
 
 6. Strategic Planning &amp; Cross-Functional Collaboration
 
 
 
 &bull;Translate business strategy into operational execution at scale.
 
 
 &bull;Collaborate closely with Sales, Real Estate, Design, Projects, Finance, HR, and Central Operations teams.
 
 
 &bull;Provide data-driven insights and periodic reviews to leadership on operational performance, risks, and opportunities.
 
 
 
 Team Onboarding &amp; Readiness
 
 
 
 &bull;Structured induction into Awfis business model, SOPs, and operational playbooks.
 
 
 &bull;Planned exposure across all Operations sub-functions to build holistic understanding.
 
 
 &bull;Deep immersion into pre-opening, scale-up, and stabilization frameworks.
 
 
 Ideal Candidate Profile
 
 
 &bull;Leadership: Senior operations leader with strong people, stakeholder, and change management capabilities.
 
 
 &bull;Customer Orientation: Proven track record of delivering exceptional customer experiences at scale.
 
 
 &bull;Business Acumen: Strong understanding of P&amp;L, cost management, and revenue enablement.
 
 
 &bull;Execution Excellence: Deep belief in process discipline, governance, and operational rigor.
 
 
 &bull;Communication: Excellent verbal, written, and presentation skills.
 
 
 &bull;Growth Mindset: Curious, adaptive, and driven to continuously upgrade skills and knowledge.
 
 
 
 Eligibility Criteria
 
 
 
 &bull;Experience: 10&ndash;12+ years of overall experience, with at least 2 years of stability in one organization.
 
 
 &bull;Leadership Exposure: Prior experience as Cluster Manager / Area Manager / Regional Operations Head handling multi-center or city-wide operations.
 
 
 &bull;Revenue Scale: Managed annual revenue of INR 75+ million or equivalent portfolio size.
 
 
 &bull;Education: Graduate in any discipline; MBA preferred.
 
 
 &bull;Skills: Strong proficiency in MS Office; ability to analyze data and present insights.
 
 
 &bull;Language: Proficiency in local language(s) preferred.
 
 
 &bull;Community Orientation: Prior involvement in community initiatives or engagement-led environments is a plus.
 
</div>

Assistant Vice President

HDB Financial Services Ltd.

<div>
 
 Job Role
 
 
 
 Driving gold loan business across all branches in coordination with Area Managers, Territory Manager, Branch team, Direct sales team and gold loan executives.
 
 
 Manages multiple districts within a region and adjusts sales goals and procedures as appropriate for each district.
 
 
 Recommend product or service enhancements to improve customer satisfaction and sales potential.
 
 
 Evaluates and implements appropriate new sales techniques to increase the region's sales volume.
 
 
 Monitor and review sales team productivity and take timely corrective actions.
 
 
 Recruitment of sales team , motivating them through local contest and rewards recognition program.
 
 
 Launch new branches for gold loan business in region Responsible for Sales, Training, Audit, Collection, Auction for the region.
 
 
 Coordination with Admin, training, Human resource and policy team for speedy launch.
 
 
 Responsible for building healthy and profitable portfolio for the Gold Loan Business.
 
 
 Keep track of collection and ensure delinquency remain below permissible limits.
 
 
 Coordinate with Risk and Branch team for timely audit auction.
 
 
 
 Key Responsibilities
 
 
 
 Business Development.
 
 
 Team Management.
 
 
 Operations Management.
 
 
 Product Enhancement.
</div>

Cluster Manager

Piramal Consumer Healthcare

<div>
 
 
 Job Overview
 
 
 
 This position is responsible for driving business with National Online Channel Accounts, develop and execute the annual business plans with all the above accounts.
 
 
 
 
 
 
 Key Stakeholders: Internal
 
 
 
 Area Sales Team, Marketing and Digital team, Data Analytics, Commercial officer &amp; Sales Operations Manager and Regulatory team
 
 
 
 
 
 
 Key Stakeholders: External
 
 
 
 Distributors, National accounts and Online sellers
 
 
 
 
 
 
 Reporting Structure
 
 
 
 Chief Manager E-Commerce, Institutional Sales and Exports
 
 
 
 
 
 
 Experience
 
 
 
 Any Graduate + MBA / PGDBM (Tier-2 or Tier-3 Institutes preferred)
 
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Must have worked with some key known brands in E-Com Space
 </li>
 <li>
 Have worked with some prominent names in E-Com Eg. Amazon / Flipkart/ Blinkit/ BB etc.
 </li>
 <li>
 Have worked on Direct account and 3P seller model
 </li>
 <li>
 Have experience of Margin Negotiation, listing of New products, on-boarding and managing profitability of products
 </li>
 </ul>
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Meeting the top line sales objective for the National Accounts like Amazon / Flipkart/ Blinkit/ BB etc.
 </li>
 <li>
 Overall responsible for sales to these accounts for the PAN India.
 </li>
 <li>
 Having all our product listed on the platforms, maintaining hygiene across all portals.
 </li>
 <li>
 Ensuring stock availability with a high degree of forecasting accuracy.
 </li>
 <li>
 Ensure fill rates of 90% plus with all these chains.
 </li>
 <li>
 Devising marketing strategy for Piramal products with key portals.
 </li>
 <li>
 Develop and manage the Annual Business plans for these National Accounts.
 </li>
 <li>
 Set annual targets for all these accounts.
 </li>
 <li>
 Sign the terms of trade (TOT), with desired counterparts, Ensure TOT execution and adherence PAN India.
 </li>
 <li>
 Build the relationship with Ecommerce partners/distributors to get efficient terms of trade (TOT).
 </li>
 <li>
 Drive profitability improvements for Ecommerce.
 </li>
 </ul>
</div>

Ecommerce Manager

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 About the Role
 
 
 The
 
 Deputy Manager &ndash; Acquisition (Household)
 
 is a front-line sales role within the
 
 Retail Banking
 
 division, responsible for acquiring new savings account customers for a designated branch. The role involves direct customer interaction, understanding banking needs, and offering suitable products and services. It also includes supporting the Sales Manager in mapping the catchment area, gathering customer feedback, and identifying potential business opportunities. The role is pivotal in driving customer acquisition, deepening relationships, and maximizing customer lifetime value to contribute to the bank&rsquo;s overall growth.
 
 
 Key Responsibilities
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 AcquireNew-To-Bank (NTB)savings account customers from the designated catchment area.
 </li>
 <li>
 Ensure high-quality sourcing in terms of product mix, customer segments, and account constitution.
 </li>
 <li>
 Proactively register and activate acquired customers on digital banking channels.
 </li>
 <li>
 Meet and exceed monthly acquisition targets by analysing customer transaction banking needs.
 </li>
 <li>
 Assist the Sales Manager in catchment mapping and opportunity identification.
 </li>
 <li>
 Provide regular feedback to Sales and Relationship Managers on customer needs and market opportunities.
 </li>
 <li>
 Adhere to organizational selling norms and Standard Operating Procedures (SOPs).
 </li>
 <li>
 Ensure strict compliance with internal policies and external regulatory guidelines.
 
 
 </li>
 </ul>
 Secondary Responsibilities
 
 
 <ul>
 <li>
 Maintain a high level of market awareness and understanding of customer needs.
 </li>
 <li>
 Collaborate with other departments within the branch to deliver comprehensive product and service offerings.
 </li>
 <li>
 Promote customer-centricity through seamless coordination and service delivery.
 
 
 </li>
 </ul>
 What We Are Looking For
 
 
 Education
 
 
 <ul>
 <li>
 Graduate in any discipline from a recognized institution.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 0 to 4 years of experience in sales, preferably within theBanking, Financial Services, and Insurance (BFSI)sector.
 
 
 </li>
 </ul>
 Skills and Attributes
 
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Customer-focused mindset with a proactive approach to problem-solving.
 </li>
 <li>
 Ability to work collaboratively across teams.
 </li>
 <li>
 High level of integrity and commitment to compliance.
 </li>
 <li>
 Awareness of local market dynamics and customer behaviour.
 </li>
 <li>
 Fluent in English with strong business communication skills
 </li>
 </ul>
</div>

Associate Manager-Acquisition (Current Account)

Cara Clinic

<div>
 
 
 Job Title: Front Desk Executive
 
 
 
 
 Department:
 
 Sales
 
 
 
 Working Days:
 
 6 Days a Week
 
 
 
 Working Hours:
 
 11:00 am to 8 .00 pm
 
 
 
 
 
 
 Role Overview:
 
 
 
 The Assistant Sales Manager supports overall sales growth by converting leads, managing client relations, and overseeing front desk operations to ensure a premium client experience.
 
 
 
 
 
 Key Responsibilities
 
 
 Sales &amp; Client Conversion
 
 <ul>
 <li>
 Counsel clients on aesthetic treatments, packages, and services.
 </li>
 <li>
 Convert walk-ins, leads, and enquiries into confirmed appointments and procedures.
 </li>
 <li>
 Achieve monthly sales and revenue targets set by management.
 </li>
 <li>
 Conduct timely follow-ups for pending clients, missed appointments, and repeat clients.
 </li>
 <li>
 Maintain updated sales tracking sheets, CRM entries, and daily sales reports.
 </li>
 </ul>
 
 Front Desk &amp; Reception Management
 
 <ul>
 <li>
 Welcome clients warmly and manage check-in/check-out smoothly.
 </li>
 <li>
 Schedule appointments and manage the doctor/therapist calendar efficiently.
 </li>
 <li>
 Handle billing, invoices, payment entries, and receipt issuance.
 </li>
 <li>
 Maintain client records, consent forms, and ensure proper documentation.
 </li>
 <li>
 Manage clinic communication channels: calls, WhatsApp, emails, and walk-ins.
 </li>
 <li>
 Ensure the reception area is clean, organised, and client-friendly at all times.
 </li>
 </ul>
 
 Customer Service Excellence
 
 <ul>
 <li>
 Provide personalised assistance and ensure a high-quality service experience.
 </li>
 <li>
 Address client questions and concerns professionally.
 </li>
 <li>
 Support client retention, follow-ups, and feedback processes.
 </li>
 </ul>
 
 Operational &amp; Administrative Support
 
 <ul>
 <li>
 Coordinate with doctors, therapists, and staff for smooth client flow.
 </li>
 <li>
 Assist with daily reports: footfall, sales, conversions, and collections.
 </li>
 <li>
 Support basic inventory checks for front desk materials and forms.
 </li>
 <li>
 Ensure compliance with clinic protocols and client service standards.
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in sales/front desk in the aesthetic, beauty, or healthcare industry.
 </li>
 <li>
 Strong communication, sales closing, and customer service skills.
 </li>
 <li>
 Good knowledge of aesthetic treatments (training will be provided).
 </li>
 <li>
 Proficiency in MS Office, CRM, and handling client communication.
 </li>
 </ul>
 
 
 
</div>

Assistant Sales Manager

A.P. Moller - Maersk

<div>
 
 About The Role
 
 
 
 We are looking for a detail-oriented and proactive Documentation Operator to join our team. In this role, you will be responsible for end-to-end documentation, certification, and embarkation readiness of Maersk Container Seafarers. You will coordinate closely with the Crewing Planning team, Marine People team, and other relevant stakeholders to ensure compliance with all statutory and company requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that seafarer holds complete, valid and original documents and certificates upon embarkation on Maersk Container vessels.
 </li>
 <li>
 Ensure that seafarer holds valid visa and training requirements upon embarkation on Maersk Container vessels.
 </li>
 <li>
 Ensure that seafarer holds valid flag-state endorsement upon embarkation on Maersk Container vessels.
 </li>
 <li>
 Ensure compliance and validity of seafarer&rsquo;s documents / certificates.
 </li>
 <li>
 Ensure that data quality in our systems are updated and valid at all times.
 </li>
 <li>
 Ensure comprehensive documentation of seafarer&rsquo;s record and crew change activities in system.
 </li>
 <li>
 Ensure compliance with agreed Standard Operating Procedures (SOP) and Key Performance Indicators.
 </li>
 <li>
 Ensure to conduct work activities in a manner that protects the health and safety of fellow employees, and that the vessel operations and employees do not harm the health and safety of others.
 </li>
 <li>
 Actively develop and strengthen relationship with Maersk Container Seafarers, Crewing Planning team, Marine People team and relevant stakeholders
 </li>
 <li>
 Active participation in Process Improvement drive to increase the efficiency and effectiveness of the team and organization
 </li>
 <li>
 Participate, when requested, in all Crew Operations activities and company/department projects.
 </li>
 <li>
 Accountable for overall documentation and directly responsible for successful embarkation of Maersk Container Seafarers
 </li>
 <li>
 Directly responsible for positive coordination and engagement with Maersk Container Seafarers, Crewing Planning team, Marine People team and relevant stakeholders.
 </li>
 <li>
 Measured on Key Performance Indicators as assigned.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferably in Maritime Studies, Human Resources, or related field).
 </li>
 <li>
 Prior experience in seafarer documentation, crewing operations, or marine HR preferred.
 </li>
 <li>
 Strong understanding of maritime compliance requirements and flag-state regulations.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 <li>
 Ability to work collaboratively with multiple stakeholders.
 </li>
 <li>
 Proficiency in MS Office and familiarity with crew management systems (e.g., COMPAS) is an advantage.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to work under pressure and deliver within deadlines.
 
 
 </li>
 </ul>
 
 Nature and Scope (nature and reporting line of job)
 
 
 
 <ul>
 <li>
 Reports to the Documentation Manager and in his/her absence to Crewing Manager Mumbai.
 </li>
 <li>
 Comply with company policies, ethics and maintain strict confidentiality in all business matters.
 </li>
 <li>
 Keep management informed of all current and potential problems and related risks to the company.
 </li>
 <li>
 Ensure progress and constant care, be upright and humble in all matters within area of responsibility.
 </li>
 <li>
 Ensure deadlines are met and communicated when more time for actions are required.
 </li>
 <li>
 Take initiative for proper and timely action, and active communication with relevant stakeholders.
 </li>
 <li>
 In case of absence, arrange in advance a formal handover to replacement and colleague to ensure continuity of function.
 
 
 </li>
 </ul>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 
 
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>

Documentation Operator

Explore 159+ Area operations manager in Mumbai this December. Find roles across top companies and apply now to boost your career.