general manager - business operations Jobs in Mumbai

general manager - business operations

general manager operations Jobs in Mumbai

general manager operations

operations executive

planning manager

production manager

operations manager

Urban Company

<div>
 
 
 About Urban Company:
 
 
 
 
 
 
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massag
 
 
 etherapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon sever
 
 
 almiddlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind
 
 
 
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
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 Independently own and build all aspects of UC&rsquo;s business across your vertical in the city cluster you are responsible for -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion. This is an operations-heavy role; the leader is expected to be hands-on and on the ground.
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 Grow the marketplace by improving the quality of service, like service availability, on-the-job quality through training,etc.
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 Build, coach, and lead a high-performance team - they need to be good at hiring and grooming talent.
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 Be part of key projects that improve the performance of the overall category - work with category heads, product, and marketing teams.
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 </ul>
 
 
 
 
 In a nutshell, the General Manager is expected to completely own and drive the business, the team, and make all decisions for the city cluster. This is an operationally heavy role, and we expect the leader to be strong on operational excellence and leadership skills.
 
 
 
 
 
 
 What We Need:
 
 
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 Experience in a high-growth operations-based Startup, Ecommerce, FMCG
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 High sense of ownership and a penchant for excellence
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 Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.
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 </ul>
 
 
 
 
 
 What can you expect:
 
 
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 A great work environment with massive ownership and growth opportunities.
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 Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
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 A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
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 Growth opportunities within UC via our robust internal mobility program
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 </ul>
</div>

General Manager - Business Operations

Dr Lal PathLabs

<div>
 
 The
 
 Manager / Sr Manager HRBP
 
 will oversee
 
 Employee Life Cycle Management
 
 and manage end-to-end HR operations for West India. We seek an experienced, dynamic, and business-oriented HR professional who can align HR practices with organizational goals.
 
 <ul>
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 </li>
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 Perform duties as assigned by the Management.
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 Facilitate grievance handling and develop sustainable solutions.
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 Manage end-to-end HR operations for designated function(s) of employees.
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 Work with managers and associates to identify and address performance-related issues.
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 Lead hiring for all positions to address talent gaps and secure key talent as per business requirements.
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 Support managers on corrective actions, including Performance Improvement Plans and disciplinary matters.
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 Identify process and capability gaps to improve alignment, enhance productivity and minimise redundancies.
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 Ensure flawless execution of people and talent productivity enhancement strategies that support business objectives.
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 Track and drive focused L&amp;D initiatives; collaborate with stakeholders to design governance plans and measure program effectiveness.
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 Plan and conduct employee engagement activities at all levels; detect early signs of disengagement through skip-level meetings and other forums.
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 </ul>
 
 
 Qualification &amp; Experience
 
 
 
 🎓
 
 Education:
 
 MBA/PGDM in Human Resources Management or equivalent.
 
 
 💼
 
 Experience:
 
 10
 
 + years
 
 in HR Business Partnering, HR Operations and Talent Management
 
 
 
 
 
 
 
 
 Please share your application at - Neha.Yadav1@lalpathlabs.com
 
</div>

Senior Human Resources Manager

Thomas Cook India Limited

<div>
 
 Please find the JD.
 
 
 
 
 
 
 
 1. Monitor and control tour operating costs to maintain profitability.
 
 
 2. Upsell services to enhance client experience and increase margins.
 
 
 3. Ensure file closures are completed within stipulated timelines and as per company guidelines.
 
 
 4. Coordinate with partners, Destination Management Companies (DMCs), and internal teams to
 
 
 ensure smooth execution of tours.
 
 
 5. Ensure real-time sharing of customer information with suppliers for accurate service delivery.
 
 
 6. Adhere to operational procedures and compliance requirements defined by the company.
 
 
 7. Ensure systems are updated with accurate and relevant costs.
 
 
 8. Track and process supplier payments efficiently.
 
 
 9. Maintain proper documentation for visa, biometrics, and interviews.
 
 
 10. Ensure seamless coordination of logistics, rooming lists, menus, venue confirmations, and
 
 
 Tour Manager activities.
 
 
 11. Monitor on-ground commitments from suppliers, hotels, and clients to ensure service delivery
 
 
 as per the memorandum of understanding.
 
 
 12. Gather and analyze client feedback to improve service quality and customer satisfaction.
 
 
 
 
 
 
 
 
 Requirement :-
 
 
 &bull; Must have 4-7 years of experience in MICE Operations
 
 
 &bull; Candidate should posses good communication skills
 
 
 &bull; Must have experience with vendor negotiation, budgeting &amp; cost control, project management, client servicing, travel logistics
 
 
 
 
 
 
 
 Skills :-
 
 
 MICE Operations, Event Management, Conference Palnning, Incentive Travel, Exhibition, Corporate Events, Destination Management, Vendor Negotiation, Group Travel Co-ordination, Hotel Contracting, Venue Sourcing
 
 
 
</div>

Assistant Manager - (MICE Operation)

Kotak Life

<div>
 
 Role: Lead - Policy Servicing
 
 
 Title: Chief Manager / Assistant Vice President - Operations
 
 
 Education: Graduate / Post Graduate
 
 
 Experience: 10 years +
 
 
 Work Location: Goregaon (East), Mumbai
 
 
 
 
 
 
 Job Responsibilities
 
 
 <ul>
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 Lead the payout team to efficiently manage and address customer requests well within defines TAT
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 Develop and implement policy owner services and procedures
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 Develop strong inter and intra department relationship
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 Regular communication to the team on process/ developments made within the company
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 Define and communicate policy owner service standard/ TAT.
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 Monitor the daily operations of the payout team.
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 Ensure the necessary resources and tools are available for quality policy owner service delivery.
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 Ensure accurate and appropriate customer communication for all payout process.
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 Ensure adherence of payout requirements and built robust controls on transactions and documents.
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 Ensure accurate reporting to regulators as per defined regulatory calendar.
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 Estimate the yearly forecasting for payout request and headcount requirements.
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 Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
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 Facilitate audits and ensure satisfactory rating in all internal and external audits.
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 Ensure dashboard/ scorecard is maintained and published on timely manner.
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 Adherence to defined KPI parameters
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 Evaluate performance and identify &amp; address training needs of the team.
 </li>
 </ul>
 
 
 
</div>

Assistant Vice President Operations

Foxtale

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are seeking a highly driven Assistant Manager&ndash; Warehousing to oversee, manage, and optimize our B2C &amp; B2B warehousing division. This role requires strong operational leadership, deep understanding of inventory and process management, and the ability to ensure smooth end-to-end fulfillment with strict adherence to SOPs.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Operational Management &amp; Process Excellence
 
 
 
 Lead and manage performance output across your assigned areas, including people management, process improvements, and operational metrics.
 
 
 Oversee daily warehouse operations for multi-channel fulfillment while ensuring accurate inventory control, efficient picking/packing, and timely dispatch.
 
 
 Ensure the warehouse operates at peak efficiency, maintaining excellent customer satisfaction by supervising, organizing, directing, and supporting warehouse teams.
 
 
 Implement, enforce, and continuously improve SOPs, ensuring that all processes are followed without deviation.
 
 
 Drive operational discipline by monitoring adherence to instructions, process guidelines, and standardized workflows.
 
 
 
 
 
 
 Inventory &amp; Fulfillment Control
 
 
 
 Maintain strong oversight of inventory accuracy, storage management, stock variance control, replenishment discipline, and cycle count execution.
 
 
 Develop and implement warehouse operation systems for product handling, storage planning, equipment utilization, gate processes, shipping, and auditing compliance.
 
 
 Drive quick exception identification and resolution (inventory mismatches, process deviations, damage cases, operational blockers, etc.) to maintain seamless fulfillment.
 
 
 
 
 
 
 Team Leadership &amp; Coordination
 
 
 
 Manage, and mentor warehouse teams to handle daily operational challenges and achieve both short- and long-term performance goals.
 
 
 Act as a coordination point between internal teams (logistics, customer service, planning, procurement, tech) and external partners (3PL, transporters) to ensure smooth, uninterrupted operations.
 
 
 Ensure that functional objectives, daily targets, and fulfillment goals are met consistently through proactive team guidance and follow-ups.
 
 
 Track, analyze, and report operational performance while identifying improvement areas and implementing process-driven solutions.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 3&ndash;4+ years of operations leadership experience in a fast-paced, process-driven warehousing environment.
 
 
 Bachelor&rsquo;s degree in Engineering or M.B.A. preferred.
 
 
 Strong knowledge of FMCG distribution, multi-channel fulfillment, inventory management, and order processing.
 
 
 Strong analytical skills with the ability to interpret and draw conclusions from operational data.
 
 
 Proficient in Excel, Word, WMS, and other warehousing technologies.
 
 
 Strong decision-making abilities, complex problem-solving skills, and high attention to detail.
 
 
 Excellent communication and stakeholder-management skills across levels.
 
 
 Team player with the ability to drive projects to completion within deadlines.
 
 
 
 
 
 
 Why Join Us
 
 
 
 This role offers a tremendous opportunity to learn, grow, and accelerate your career in supply chain operations within a fast-growing company. You will work closely with the Senior Leadership Team on critical warehousing and fulfillment initiatives, gaining
 
 
 
 
 
 
 Apply now at shreya.mallick@foxtale.in
 
 
</div>

Assistant Manager - Warehouse

Hunger Inc.

<div>
 Admin Executive &ndash; Warehouse Operations
 
 
 THE ROLE
 
 
 At Hunger Inc., we believe a clean, safe, and well-organised workplace helps everyone do better work. We are looking for a responsible and detail-focused Admin Executive to take care of our Bombay Sweet Shop warehouse in Andheri East.
 
 
 
 You will make sure that the warehouse is clean, safe, and running smoothly every day. This includes managing housekeeping, safety checks, vendors, and stock. During busy festival times, your role becomes even more important.
 
 
 
 WHO WE ARE
 
 
 
 Hunger Inc. runs popular restaurants and food brands like The Bombay Canteen, O Pedro, Bombay Sweet Shop, Veronica&rsquo;s, and Papa&rsquo;s. We care about our teams and our customers.
 
 
 
 Everything we do is about teamwork, respect, and doing our best.
 
 
 
 YOUR TEAM
 
 
 
 You will work with our Operations and Admin teams. You will also work with other staff like security guards, cleaners, and vendors to keep the warehouse in top condition.
 
 
 
 YOU WILL BE RESPONSIBLE FOR
 
 
 
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 Facility Upkeep:
 
 Maintain hygiene, sanitation, and functionality of warehouse support areas.
 
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 Housekeeping Supervision:
 
 Oversee daily cleaning routines and pantry upkeep; manage rosters and staff coordination with housekeeping agencies.
 
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 Security Coordination:
 
 Ensure vendor and visitor entry protocols are followed, security staff are scheduled properly, and CCTV/access systems are functioning.
 
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 <li>
 
 Consumables &amp; Stock:
 
 Track and replenish admin stock like water, toiletries, stationery, and pantry supplies.
 
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 Maintenance &amp; Repairs:
 
 Handle facility maintenance including lighting, air-conditioning, pest control, and liaise with vendors for service contracts and emergencies.
 
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 Festive Season Operations:
 
 Coordinate additional infrastructure and staffing during peak periods&mdash;like extra seating, fans, water stations, signage, and festive hygiene requirements.
 
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 Safety &amp; Compliance:
 
 Organize fire drills, check safety equipment and emergency exits, and ensure the warehouse remains compliant and hazard-free.
 
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 Admin Coordination:
 
 Support with ID cards, gate passes, petty cash, vendor forms, and maintain all admin logs and trackers.
 
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 WHO YOU WILL REPORT TO
 
 
 You&rsquo;ll report directly to the Senior Manager &ndash; Operations, and work closely with warehouse teams and admin partners across the business.
 
 
 WHO YOU ARE
 
 <ul>
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 You&rsquo;ve worked in facility or admin roles for at least 2 years, ideally in a warehouse, logistics, or F&amp;B setting.
 
 
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 You&rsquo;re someone with an attention to detail &ndash; notice issues and fix them before they become problems.
 
 
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 You&rsquo;re comfortable working with multiple vendors and supervising support staff like housekeeping and security.
 
 
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 You&rsquo;re confident managing checklists, safety routines, and keeping the day-to-day running.
 
 
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 You have working knowledge of Excel/Google Sheets, and are organized with documentation.
 
 
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 WHAT YOU&rsquo;LL GET
 
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 An important role in managing one of our busiest spaces
 
 
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 A chance to learn, grow, and take more responsibility over time
 
 
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 A friendly and respectful work environment where good work is recognised
 
 
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 A chance to work with different teams and make the workplace better for all
 
 
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</div>

Admin Executive - Warehouse Operations

FirstCry.com (BrainBees Solutions Ltd.)

<div>
 
 Job Specification:
 
 
 
 
 &squf; Manage a set of suppliers and work closely to help them grow their business on Firstcry.com through new product launches, promotions, insights on trends etc
 
 
 &squf; Assist the Marketplace Manager to identify product and price point gaps and identify relevant suppliers
 
 
 &squf; New seller on boarding &ndash; explaining business model, commission negotiations and onsite merchandising
 
 
 &squf; Manage Day to Day operations to ensure timely order fulfillment, reconciliation of payments etc
 
 
 &squf; Curate product listings based on customer feedback related to quality, timelines &amp; delivery experience
 
 
 &squf; Weekly Sales Reporting and take corrective action to achieve the set goals
 
 
 &squf; Onsite Listings Management along with check on best seller and poor seller
 
 
 &squf; Monthly Seller review to identify areas of improvement and plan for the coming months to achieve the set goals Desired Skills and Competencies
 
 
 &squf; Graduate with min 2 years experience in apparel.
 
 
 &squf; Prior experience in Account Management, Business Development
 
 
 &squf; Strong analytical and reporting skills Associated Behaviors
 
 
 &squf; Excellent Communication Skills, Proficient in MS Excel and MS Word
 
 
 &squf; Strong sense of ownership, intense in achieving results
 
 
 &squf; Excellent relationship building skills
 
</div>

Key Account Manager - Marketplace

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