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assistant manager - captive operations

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assistant manager - management system

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operations manager

<div>
 
 🌍 We&rsquo;re Hiring at Teleperformance! 🌍
 
 
 ✨ Role: Senior Manager &ndash; Operations
 
 
 📍 Location: Malad, Mumbai
 
 
 We&rsquo;re looking for a strategic and experienced
 
 Senior Operations Manager
 
 to lead our Trust &amp; Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Lead trust-related customer support operations across global markets
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 Manage escalations, fraud investigations, and account safety protocols
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 Drive operational excellence, team performance, and SLA adherence
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 Collaborate with legal, compliance, and product teams to uphold safety standards
 </li>
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 Mentor team leads and build a culture of integrity and accountability
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 </ul>
 
 
 What We&rsquo;re Looking For:
 
 ✅ Proven experience in customer support operations (Trust &amp; Safety preferred) ✅ Strong leadership, analytical, and stakeholder management skills ✅ Excellent communication and crisis-handling abilities ✅ Willingness to work in a 24&times;7 rotational shift
 
 
 
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Senior Operations Manager

<div>
 
 The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Establish and maintain business standards for accuracy, productivity and reliability
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 Manage the daily functions of the business
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 Prepare annual performance review and reevaluate processes
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 Ensure regulatory, compliance and legal rules are followed
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 Manage budget to align with goals of business
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
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 3+ years of experience in a similar role
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 Proficiency with Microsoft Office
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 Strong organizational and communication skills
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 Strong ability to multitask
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 Comfort working with multiple groups within business
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 </ul>
 
 
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Operations Manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 
 Position Summary
 
 : Sr. Manager shall be responsible for the preparation and verification of annual budget for landing stations, work as interface with different submarine cable consortiums, prepare and manage AOP for the Cable stations, track the Submarine wet plant inventory, support in MOD and MOHA clearance required for marine maintenance providers, coordinate for cable repairs with marine service providers and consortiums, track invoicing and payment for central billing party function, handle O&amp;M matters related to submarine cable systems, support in new business opportunities related to Submarine cable systems, should have a working knowledge of Network Operations Center, Cable Landing Stations. Coordination with Regulatory and Legal teams. Liaising with various Government agencies for cable repairs, cable protection and cable O&amp;M activities. Should have good interpersonal skills to manage consortium matters.
 
 
 
 Major Responsibilities
 
 
 
 To prepare annual Budget / True-up data for cable stations managed by Tata Com
 
 
 To represent Tata Comm in Submarine Cable consortiums for all O&amp;M and finance matters
 
 
 To participate &amp; provide inputs for AOP (Annual Operation Plan) to FPA team during AOP preparation.
 
 
 To obtain cost approval from consortium for Cable Station &amp; associated land routes related matters and track these variable costs and reimbursement.
 
 
 To provide Re-verification of O&amp;M invoices payment and Manual provisions based on the supporting documents provided with the invoices by FP&amp;A.
 
 
 To provide information to the finance team for raising the invoice to CBP for any unplanned expenses.
 
 
 To coordinate with consortium &amp; respective CLS to manage any planned activity.
 
 
 To carry out / manage wet segment cable repair under Tata Com&rsquo;s segment. To Coordinate with cable stations/consortium and with authorities to secure advance clearances for Vessel, crew and work permit for repair.
 
 
 To coordinate with cable ship operators and authorities to secure advance clearances (MOD/MOHA/SPL) for Vessel, crew and work permit for repair through respective agencies.
 
 
 To ensure the availability of recommended spares for wet maintenance Depot for Tata com segment of consortium cable.
 
 
 To liaison with Govt. Authorities during any construction activities in Land cable or Wet segment.
 
 
 To organize various reports / KPI from the cable stations under our purview as per the schedule &amp; confirming the compliance.
 
 
 To manage and coordinate with consortiums for managing the Central Billing Party function efficiently.
 
 
 To support in new business opportunities related to Submarine cable systems and participate in preparation of RFQ responses, regulatory matters.
 
 
 Liaising with various Government agencies for cable repairs, cable protection and cable O&amp;M activities.
</div>

Deputy General Manager - Network Operations & Support

Just In Time

<div>
 
 
 Role Overview
 
 
 
 The E-commerce Manager will be responsible for driving the company&rsquo;s online sales and digital retail strategy. This role involves managing day-to-day e-commerce operations, enhancing customer experience, optimizing product listings, and leading initiatives that improve sales performance across online platforms (own website, and marketplaces). The E-commerce Manager will act as the bridge between technology, marketing, and operations to ensure seamless digital retail growth.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy &amp; Business Growth
 
 
 <ul>
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 Develop and execute the e-commerce business plan aligned with retail objectives.
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 Identify growth opportunities through online channels, digital marketing, and partnerships.
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 Drive customer acquisition, retention, and loyalty programs through online platforms.
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 </ul>
 
 
 Platform &amp; Operations Management
 
 
 <ul>
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 Manage day-to-day operations of the company&rsquo;s e-commerce website and marketplace channels (Amazon, Myntra, Ajio, etc.).
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 Oversee product catalogue management, pricing strategy, promotions, and inventory coordination.
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 Ensure seamless order processing, logistics, and timely delivery in coordination with supply chain teams.
 </li>
 </ul>
 
 
 Customer Experience &amp; Engagement
 
 
 <ul>
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 Optimize website navigation, content, and user experience to increase conversions.
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 Monitor customer feedback, reviews, and complaints to drive improvements.
 </li>
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 Work with customer service teams to ensure prompt resolution of online queries.
 </li>
 </ul>
 
 
 Marketing &amp; Analytics
 
 
 <ul>
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 Collaborate with the marketing team to plan and execute digital campaigns, SEO/SEM, influencer marketing, and social commerce.
 </li>
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 Track and analyze sales performance, website traffic, conversion rates, and ROI of online campaigns.
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 Use data-driven insights to refine e-commerce strategies and enhance customer journey.
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 </ul>
 
 
 
 
 
 Team &amp; Stakeholder Management
 
 
 <ul>
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 Lead and mentor the e-commerce team, ensuring alignment with overall retail strategy.
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 Coordinate with IT, logistics, merchandising, finance, and marketing teams for smooth operations.
 </li>
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 Build partnerships with marketplace account managers and technology vendors.
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong understanding of e-commerce platforms (Shopify, Magento, etc.) and marketplace operations.
 </li>
 <li>
 Knowledge of SEO, SEM, digital marketing, and analytics tools (Google Analytics, Meta Ads Manager).
 </li>
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 Excellent leadership, communication, and project management skills.
 </li>
 <li>
 Strong analytical mind-set with the ability to interpret data and drive actionable insights.
 </li>
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 Customer-first approach with focus on user experience and digital innovation.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, E-commerce, or related field (MBA preferred).
 </li>
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 5&ndash;8 years of experience in e-commerce, preferably within the retail sector.
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 Proven track record of scaling online sales and managing marketplace relationships.
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 Hands-on experience in managing e-commerce platforms, campaigns, and operations.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Online sales revenue and growth rate.
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 Conversion rate optimization (CRO).
 </li>
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 Customer acquisition cost (CAC) &amp; Lifetime Value (LTV).
 </li>
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 Marketplace performance (sell-through rate, ratings, and reviews).
 </li>
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 Website traffic and digital engagement metrics.
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 On-time order fulfilment and customer satisfaction scores.
 </li>
 </ul>
 
 
</div>

Ecommerce Manager

Tata Consultancy Services

<div>
 
 
 TCS hiring for Process Manager @ Mumbai
 
 
 
 
 
 
 
 Role: Process Manager
 
 
 
 
 Location: Mumbai
 
 
 
 
 Exp Range: 5 - 10 Yrs
 
 
 
 
 
 
 
 Must Have:
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations)
 </li>
 <li>
 Excellent written and verbal communication skills; problem solving, decision making, analytics and articulation; presentation skills; attention to details
 </li>
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 Adept in communicating and collaborating with both senior and junior resources
 </li>
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 Good at motivating team members
 </li>
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 Customer focused and result-driven
 </li>
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 Advanced MS Office Skills (Excel, Word, and PowerPoint)
 </li>
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 Experience working under pressure and tight deadlines
 </li>
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 Ability to quickly devise, test and implement new tools, technologies and processes
 </li>
 </ul>
 
 
 
 
 
 Roles &amp; Responsibility:
 
 
 
 
 
 <ul>
 <li>
 Planning delivery and strategizing to meet delivery quality standards and timelines
 </li>
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 Manage and supervise daily production
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 Requirement gathering and effectively cascading daily work to the internal team
 </li>
 <li>
 Data Management: Developing and maintaining dashboards and trackers to ensure availability of accurate and complete operational and governance data.
 </li>
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 Management reporting: Daily/weekly/monthly/quarterly/yearly reporting of data on all pertinent parameters.
 </li>
 <li>
 Presenting ideas/data/reports/issues on various platforms (calls, discussions, meetings, trainings, Learning and Sharing sessions, monthly status update calls, quarterly review meets, etc.)
 </li>
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 Data driven decision-making at technical and operational levels for a smooth functioning of the team
 </li>
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 Collaborate effectively with all stakeholders/functions
 </li>
 </ul>
 
 
</div>

Process Manager

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description Responsible for driving network operations and maintenance in the respective areas of OSP Network/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process &amp; cost level improvements. This is a tactical role which has a significant mid-term impact on the business units&rsquo; overall results. Responsibilities Lead domain specific operations team to meet the uptime targets. Manage network operations and maintenance, this may include OSP cables, network equipment&rsquo;s, facility, security operations for all sites and network. Ensure timely identification &amp; fixing of network failures, review repeat issues to ensure permanent remedial actions are taken. Lead and drive operational review meetings with vendors. Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs. Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance. Desired Skill sets in operations and project implementation of network technology.
</div>

Sr. Manager - Network Operations & Support

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