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assistant manager of operations

Aldar Academies

<div>Cranleigh Abu Dhabi is seeking a motivated and hardworking individual to join our Pre-Prep team as an Operations Assistant. This is an exciting opportunity for someone looking to start a career in Operations &amp; Facilities Managment!
The Admin Assistant provides day-to-day administrative support to the Pre-Prep team, ensuring the smooth running of daily operations. This role involves supporting teachers and leaders with general admin tasks, assisting with events, and helping maintain an organised and efficient working environment.</div>
 <div>Qualifications &amp; Experience:
<ul><li>Minimum diploma or degree in a relevant field.
</li><li>Previous experience in a similar administrative or accommodation management role within a school or facilities services environment.
</li></ul>Job-Specific Knowledge &amp; Skills:
<ul><li>Fluent in English (both written and oral), Arabic is a plus.
</li><li>Strong organizational and multitasking abilities with keen attention to detail.
</li><li>Ability to handle pressure and execute tasks in a timely manner.
</li><li>Excellent interpersonal skills and the ability to communicate effectively with tenants and external service providers.
</li><li>Ability to work independently, with excellent problem-solving skills.
</li><li>Basic knowledge of facilities management, health and safety regulations, and local government compliance matters.
</li></ul>What We Offer
Cranleigh Abu Dhabi is part of Aldar Education, a family of world-class, child-centred, and innovative schools based in the UAE. We educate over 38,000 students across our group of owned and managed schools and as we grow so does our need for highly skilled, inspirational, and dedicated school leaders. We offer an attractive remuneration package. Our future-focused learning model includes both students and staff and so we place a special emphasis on professional development, coaching and training.
This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application at our company.
Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.</div>
 <div>Key Responsibilities:
Administrative Support
<ul><li>Provide day-to-day administrative assistance to the Pre-Prep team, including printing, filing, photocopying, and document preparation.
</li><li>Maintain accurate records and support with data entry as required.
</li><li>Assist with the preparation of letters, notices, and parent communication.
</li><li>Manage and respond to routine emails and requests in a timely manner.
</li><li>Support the reception team during busy periods as required.
</li></ul>Event &amp; Operational Support
<ul><li>Assist with the set-up and pack-down of Pre-Prep events, assemblies, and activities.
</li><li>Provide logistical support for trips, workshops, and parent events.
</li><li>Help coordinate resources and materials needed for classroom and school events.
</li></ul>General Office Duties
<ul><li>Maintain stationery and supplies for Pre-Prep staff.
</li><li>Support with the organisation of shared spaces and resources.
</li><li>Liaise with other school departments (Facilities, IT, etc.) to resolve day-to-day operational needs.
</li><li>Ensure all tasks are carried out in line with the school&rsquo;s policies and procedures.
</li></ul>Team &amp; Culture
<ul><li>Work collaboratively with colleagues to provide consistent support to staff, pupils, and parents.
</li><li>Uphold the ethos and values of Cranleigh Abu Dhabi in all aspects of work.
</li><li>Contribute positively to the Pre-Prep environment by being proactive, approachable, and professional.
</li></ul>Note : This is a support role. Responsibilities may be adjusted to meet the operational needs of the Pre-Prep campus.</div>

Operations Assistant (UAE National) - Cranleigh Abu Dhabi

Miral Experiences

<div>
 
 
 Join Us at Miral Experiences
 
 
 
 At
 
 Miral Experiences
 
 , we don&rsquo;t just create jobs &mdash; we create
 
 extraordinary moments
 
 . As part of the visionary
 
 Miral Group
 
 , we bring to life some of the world&rsquo;s most iconic attractions, including
 
 Ferrari World Abu Dhabi
 
 ,
 
 Warner Bros. World Abu Dhabi
 
 ,
 
 Yas Waterworld
 
 , and
 
 SeaWorld Yas Island
 
 .
 
 
 We are passionate about delivering
 
 unforgettable guest experiences
 
 and shaping the future of leisure and entertainment in the United Arab Emirates. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.
 
 
 If you're looking to be part of something bigger &mdash; where your work directly contributes to
 
 memorable experiences for millions
 
 &mdash; then
 
 Miral Experiences is the place for you
 
 .
 
 
 
 
 
 ✨
 
 About the Role
 
 
 
 Are you passionate about garments, textiles, and delivering exceptional service experiences? We are looking for a
 
 Uniform Services Assistant Manager
 
 to lead the operational readiness and lifecycle management of uniforms across our facility. This role is pivotal in ensuring smooth day-to-day operations, maintaining high grooming standards, and enhancing the colleague experience through efficient wardrobe services.You&rsquo;ll oversee a team of service providers, manage inventory, and collaborate cross-functionally to uphold safety, quality, and service excellence.
 
 
 
 
 
 If you have a sharp eye for detail, a flair for fashion or textiles, and proven leadership capabilities, we&rsquo;d love to hear from you.
 
 
 
 
 
 🎯
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the full lifecycle of uniforms: inbound, inventory, distribution, tailoring, and disposal
 </li>
 <li>
 Lead and guide service provider teams, ensuring adherence to SOPs and service standards
 </li>
 <li>
 Oversee grooming and customer service behavior across uniform service areas
 </li>
 <li>
 Ensure operational readiness and safety compliance across all work zones
 </li>
 <li>
 Monitor inventory levels, initiate replenishment, and manage procurement workflows
 </li>
 <li>
 Resolve laundry quality issues and ensure garment care procedures are followed
 </li>
 <li>
 Maintain documentation including SOPs, checklists, and performance trackers
 </li>
 <li>
 Address IT, facilities, and maintenance issues through proper workflows
 </li>
 <li>
 Analyze trends and proactively suggest improvements in operations and service delivery
 </li>
 </ul>
 
 
 
 
 ✅
 
 Required Qualifications
 
 
 <ul>
 <li>
 Minimum 3 years in a
 
 leadership role
 
 within a customer service or operational environment
 </li>
 <li>
 Strong attention to detail and a genuine passion for
 
 garments and textiles
 
 </li>
 <li>
 Proficiency in
 
 modern workplace tools
 
 (e.g., Microsoft 365, ERP systems)
 </li>
 <li>
 Ability to produce clear documentation and intellectual content related to operations
 </li>
 <li>
 Excellent communication, organizational, and interpersonal skills
 </li>
 <li>
 Hands-on experience in
 
 uniform services
 
 </li>
 </ul>
 
 
 
 
 🌟
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 5+ years in
 
 fashion retail
 
 ,
 
 fashion merchandising
 
 ,
 
 textile rental
 
 , or
 
 apparel operations
 
 </li>
 <li>
 Certification or degree in
 
 Fashion Technology
 
 ,
 
 Garment Design
 
 , or
 
 Textile Management
 
 </li>
 <li>
 Familiarity with
 
 HSE standards
 
 ,
 
 HACCP
 
 , and
 
 Building Management Systems
 
 </li>
 <li>
 Experience with
 
 ERP systems
 
 (e.g., Oracle Fusion) and
 
 process improvement tools
 
 (e.g., Lean Six Sigma)
 </li>
 <li>
 Exposure to
 
 hospitality
 
 ,
 
 entertainment
 
 , or
 
 theme park operations
 
 </li>
 <li>
 A background in
 
 fashion retail or wholesale
 
 operations.
 </li>
 <li>
 Strong leadership and interpersonal skills.
 </li>
 <li>
 A proactive mindset with attention to detail.
 </li>
 <li>
 The ability to work independently and manage multiple tasks.
 </li>
 <li>
 A passion for service excellence and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Ready to Make an Impact?
 
 
 
 If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued &mdash; we&rsquo;d love to hear from you.
 
 Apply now
 
 and take the next step in your career with
 
 Miral Experiences
 
 &mdash; where your work helps shape unforgettable moments every day.
 
</div>

Assistant Operations Manager - Uniform Services

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Job description 
 
ABOUT AMAZON 
 
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly employees and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. 
 
Our Operation&rsquo;s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer&rsquo;s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. 
 
Rapid and Rural Logistics (R2L) is an exciting organization within Amazon specializing in delighting our customers with speed in which we can make items appear on their doorsteps. We are a combination of operations and support teams aligned to innovate for the last mile customer experience. Come build the future with us! 
 
Key Responsibilities and Job Elements: 
<ul><li>Support, mentor, and motivate your team</li><li>Manage safety, quality, productivity, and customer delivery promises</li><li>Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives</li><li>Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs</li><li>Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments</li><li>Work a flexible schedule (weekends and/or overnight shifts)</li></ul>
Basic qualifications 
 
<ul><li>2+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul>
Preferred qualifications 
 
<ul><li>1+ years of performance metrics, process improvement or lean techniques experience</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><div>
Basic qualifications 
 
<ul><li>UAE national with family book</li><li>2+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li></ul>
Preferred qualifications</div><h2 class="jobSectionHeader"> 
PREFERRED QUALIFICATIONS</h2><ul><li>1+ years of performance metrics, process improvement or lean techniques experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Area Manager - UAE National, Operations

Asteco

<div>
 
 
 
 Job Purpose
 
 
 
 
 To monitor and enhance efficiency and quality of operations across the Estate Management portfolio, with the primary objective of improving productivity and data analysis to facilitate accurate reporting for strategic planning and decision making.
 
 
 In addition, to overseeing the PM support functions (SD Refunds Team, Collections &amp; Recovery, NOC &amp; Tawtheeq Services and Gov. Liaison &amp; Collections).
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 
 Generic Accountabilities:
 
 
 
 
 
 Strategic Contribution:
 
 
 <ul>
 <li>
 Ensure effective cascading of the departmental strategy into sectional business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies
 </li>
 </ul>
 
 
 People Management:
 
 
 <ul>
 <li>
 Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner and aligned with operational procedures and policy
 </li>
 <li>
 Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 </li>
 <li>
 Promote the organizational values and ethics within the assigned department to encourage employees' adherence
 </li>
 </ul>
 
 
 Budgeting and Financial Planning:
 
 
 <ul>
 <li>
 Assist and provide any reports and analysis required to monitor the financial performance of a given area of activity versus budgets while ensuring departmental activities are conducted within approved guidelines, reporting any variances to management.
 </li>
 </ul>
 
 
 Policies, Systems, Processes &amp; Procedures:
 
 
 <ul>
 <li>
 Implement all departmental policies, procedures and controls covering all assigned areas of activities (including HSE) to ensure all relevant procedural/legislative requirements are fulfilled while delivering a quality driven, efficient service.
 </li>
 </ul>
 
 
 Continuous Improvement:
 
 
 <ul>
 <li>
 Participate in the identification of opportunities for continuous improvement, system enhancement, process and productivity improvement, cost reduction and adoption of global best practices.
 </li>
 </ul>
 
 
 Reporting:
 
 
 <ul>
 <li>
 Prepare unit reports timely and accurately and to meet Provis&rsquo; requirements, policies and quality standards.
 </li>
 </ul>
 
 
 
 
 
 
 Job Specific Accountabilities:
 
 
 
 <ul>
 <li>
 Develop and maintain a complete and thorough understanding of the full Estate Management portfolio
 </li>
 <li>
 Acquiring a sound knowledge of all systems used in operations and management of the portfolio and participate in system enhancements, from planning, implementation to launch
 </li>
 <li>
 Analyse operational functions to develop and recommend process improvements and/or additional oversight to improve speed, efficiency, accuracy and financial performance
 </li>
 <li>
 Identify and report any check and control deficiencies in the internal property management system, and provide recommendations for improvement
 </li>
 <li>
 Review software applications and system capabilities to recommend system enhancements to improve operational efficiency and ensure consistent output
 </li>
 <li>
 Share recommendations for improvement across all business units to obtain commitment to proposed process changes or system enhancements
 </li>
 <li>
 Monitor live on-line activity and reporting via software to determine quality and consistency of work performed by PM team; address any failures or weak performance with team members and PM line management.
 </li>
 <li>
 Review system generated or manually produced reports produced by PM team for completeness and accuracy
 </li>
 <li>
 Perform analysis of operational and system data to provide clear understanding of trends and team performance, provide insight and recommendations to improve workflows and operational outcomes.
 </li>
 <li>
 Arrange for the provision of remedial on-the-job training as required with the respective line manager/supervisor
 </li>
 <li>
 Monitor the performance of the portfolio and provide feedback to the management to aid professional team development and decision making
 </li>
 <li>
 Review trends, weekly, monthly and year on year, to help forecast workload, revenue generation, occupancy and other metrics as requested.
 </li>
 <li>
 Oversee and monitor the provision of Business Support services such as
 </li>
 </ul>
 
 
 Collections Administration:
 
 Provide proper consistent follow-up of Accounts&rsquo; Receivables for Government and Bulk Tenants PM and Leasing to ensure timely settlement of dues
 
 
 
 Collections Administration Gov:
 
 Provide regular follow up with collections from Government entities and co-ordinate with Finance to identify unreconciled funds transfers
 
 
 
 Refund Administration:
 
 Ensure all the SD and Rent refunds are initiated and submitted on time
 
 
 
 NOC &amp; Tawtheeq Services:
 
 Provide NOCs for Tawtheeq, Utilities in addition to the issuance of Tawtheeq Tenancy Contracts
 
 <ul>
 <li>
 Ensure the Business Support team deliver an engaging and professional customer experience to corporate clients, Government entities and residential tenants
 </li>
 </ul>
 
 
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business Admin, Economics or related field
 </li>
 </ul>
 
 
 
 
 
 
 Experience and Skills:
 
 
 
 <ul>
 <li>
 Minimum 8 years&rsquo; experience in PM with at least minimum of 3 years&rsquo; experience in a similar position with increasing RE managerial responsibilities
 </li>
 <li>
 Bilingual in English/Arabic
 </li>
 </ul>
 
 
</div>

Associate Director – Business Operations

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.
 
 
 This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a
 
 Restaurant Supervisor
 
 for our
 
 Galleria Mall, Abu Dhabi Branch
 
 . This role will perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of the restaurant in the absence of the Restaurant General Manager and Assistant Restaurant Manager, ensuring compliance with the company and brand standards in all areas of operation.
 
 
 <ul>
 <li>
 Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant General Manager or Assistant Manager, including supervising the training employees, opening and closing the store, the safekeeping of all cash and takings, ensuring all food preparation is complete, managing employee breaks and shift changes.
 </li>
 <li>
 Excels in performing all Crew Member tasks
 </li>
 <li>
 Maintains fast, accurate service, ensures an excellent customer experience, and ensure that all products are consistent with the brand standards
 </li>
 <li>
 Makes sure that restaurant adheres to company, local municipality and brand standards with regards to cleanliness, organization, food safety and customer accessibility
 </li>
 <li>
 Works as a team player to support other employees in completing their tasks
 </li>
 <li>
 Offers friendly, fast and efficient customer service
 </li>
 <li>
 Carry out any other reasonable task as assigned by the management
 
 
 
 </li>
 </ul>
 
 Preferred Educational Qualifications And Professional Certifications
 
 
 
 <ul>
 <li>
 College Level or Bachelor's degree in Hospitality Management
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 3 years' experience food and beverage industry and reporting in a fast paced and dynamic environment
 
 
 
 </li>
 </ul>
 For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/
 
 
 
 Note
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted
</div>

Restaurant Supervisor - Abu Dhabi Galleria Mall

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. 
 
This role falls under our Five Guys umbrella. As our Five Guys team continues to grow, we&rsquo;re in search of a Restaurant Supervisor for our Galleria Mall, Abu Dhabi Branch. This role will perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of the restaurant in the absence of the Restaurant General Manager and Assistant Restaurant Manager, ensuring compliance with the company and brand standards in all areas of operation.</div><div>
.</div>
Responsibilities:
<ul><li>Leads Crew Members and directs all daily operations of the restaurant in the absence of the Restaurant General Manager or Assistant Manager, including supervising the training employees, opening and closing the store, the safekeeping of all cash and takings, ensuring all food preparation is complete, managing employee breaks and shift changes.
</li><li>Excels in performing all Crew Member tasks
</li><li>Maintains fast, accurate service, ensures an excellent customer experience, and ensure that all products are consistent with the brand standards</li><li>
Makes sure that restaurant adheres to company, local municipality and brand standards with regards to cleanliness, organization, food safety and customer accessibility
</li><li>Works as a team player to support other employees in completing their tasks
</li><li>Offers friendly, fast and efficient customer service</li><li>
Carry out any other reasonable task as assigned by the management</li></ul>
Qualifications:
<div>
Preferred Educational Qualifications And Professional Certifications</div><ul><li>
College Level or Bachelor's degree in Hospitality Management</li></ul><div></div><div> 
Experience</div><ul><li>
Minimum of 3 years' experience food and beverage industry and reporting in a fast paced and dynamic environment</li></ul><div></div><div> 
For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/ 
 
Note Due to a high influx of profiles, only shortlisted candidates will be contacted</div></div>

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)

<div>
 
 
 
 
 Job Title:&nbsp;
 
 
 
 QA Unit Head
 
 
 
 
 &nbsp;
 
 
 
 
 
 Role Purpose:
 
 
 
 
 
 
 To lead and manage the operational support, governance, and continuous improvement of enterprise applications, ensuring optimal performance, security, and alignment with organizational goals. The role serves as a strategic enabler by coordinating cross-functional efforts, vendor relationships, and automation initiatives to enhance digital service delivery and user experience
 
 
 
 
 &nbsp;
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &nbsp;
 
 Core Activities:
 
 
 
 
 <ul>
 
 <li>
 
 Oversee the daily operations and support of enterprise applications including CRM, .NET, Sitecore, Umbraco, and RPA tools (e.g., Automation Anywhere)
 
 </li>
 
 <li>
 
 Ensure timely resolution of incidents and service requests in line with SLAs; conduct root cause analysis and implement preventive actions
 
 </li>
 
 <li>
 
 Manage change control processes for all applications, ensuring changes are risk-assessed, approved, and documented as per governance protocols
 
 </li>
 
 <li>
 
 Act as the primary liaison with vendors to manage performance, ensure contractual compliance, and resolve escalations
 
 </li>
 
 <li>
 
 Coordinate with business units and the RPA Center of Excellence to plan, deploy, and govern robotic process automations
 
 </li>
 
 <li>
 
 Support the Editorial Center of Excellence by ensuring digital content systems meet editorial standards and enforce governance
 
 </li>
 
 <li>
 
 Track application KPIs and usage metrics to optimize availability, performance, and user satisfaction.
 
 </li>
 
 <li>
 
 Develop and maintain application support documentation, operational workflows, and training materials.
 
 </li>
 
 <li>
 
 Ensure security and compliance of applications by enforcing security policies, monitoring vulnerabilities, and supporting audits
 
 </li>
 
 <li>
 
 Collaborate with development teams, architects, and project managers to plan system upgrades and release cycles.
 
 </li>
 
 <li>
 
 Manage integration points between applications and systems including CRM, CMS, and external platforms.
 
 </li>
 
 <li>
 
 Contribute to the application roadmap and recommend improvements based on performance insights and user feedback.
 
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 Shared Activity
 
 
 
 
 
 
 
 
 Strategic Contribution&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Ensure effective cascading of the functional strategy into section business plans to ensure vertical alignment and horizontal integration with other interfacing sectional strategies.&nbsp;&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 People Management&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Manage the effective achievement of assigned objectives through the leadership of the Section by setting individual objectives, managing performance, developing and motivating staff to maximize performance.&nbsp;
 
 </li>
 
 <li>
 
 Act as a role model and drive adherence to organizational values and ethics by employees of the assigned section to foster a value driven culture within the organization.&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 Budgeting and Financial Planning&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 
 Manage the preparation and recommend the section budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.&nbsp;
 
 
 
 
 &nbsp;
 
 
 </li>
 
 </ul>
 
 
 
 
 
 Policies, Systems, Processes &amp; Procedures&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative/health and safety/environmental requirements are fulfilled while delivering a quality, cost-effective service.&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.&nbsp;&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 
 Reporting&nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 <ul>
 
 <li>
 
 Ensure
 
 
 
 that all section reports are prepared timely and accurately and meet DCT requirements, policies and quality standards.
 
 
 
 
 &nbsp;
 
 
 </li>
 
 </ul>
 
 
 
 
 EHS (Environment, Health and Safety)
 
 
 
 
 
 
 Comply with all relevant EHS guidelines, policies and procedures, by reporting incidents and hazards on a timely manner, and reduce consumption of natural resources to support in protecting the environment and ensure a healthy and safe work environment.
 
 
 
 
 &nbsp;
 
 
 
 
 
 Communication and Business Relationships:
 
 
 
 
 
 
 
 Internal
 
 
 
 
 <ul>
 
 <li>
 
 DCT Relevant Sectors / Departments
 
 </li>
 
 </ul>
 
 
 
 
 External
 
 
 
 
 <ul>
 
 <li>
 
 Application vendors and managed service providers (Sitecore, CRM, RPA, etc.)
 
 </li>
 
 <li>
 
 Government entities / Federal and Local Agencies
 
 </li>
 
 <li>
 
 Abu Dhabi Digital Authority (ADDA), ADSIC, and regulatory stakeholders.
 
 </li>
 
 </ul>
 
 
 &nbsp;
 
 
 
 
 
 Qualifications&nbsp;
 
 
 
 
 :
 
 
 
 
 <ul>
 
 <li>
 
 Bachelor&rsquo;s degree (Master&rsquo;s preferred) in computer science, Information Systems, or related discipline.
 
 </li>
 
 <li>
 
 ITIL certification, PMP, or equivalent is preferred.&nbsp;
 
 </li>
 
 </ul>
 
 
 
 
 Experience:
 
 
 
 
 <ul>
 
 <li>
 
 5 to 7 years of experience in enterprise IT operations with at least 3 years of experience in a managerial position or any other experience within similar role
 
 </li>
 
 </ul>
 
 
 
 
 Skills:
 
 
 
 
 <ul>
 
 <li>
 
 Language:&nbsp; Full professional English proficiency both in speaking and writing &nbsp;&amp; Arabic bilingual desirable but not mandatory&nbsp;
 
 </li>
 
 </ul>
 
 <ul>
 
 <li>
 
 Proven experience in managing multi-tier applications including CRM (Microsoft Dynamics), CMS platforms (Sitecore, Umbraco), and custom .NET systems, with strong incident resolution and SLA governance.
 
 </li>
 
 <li>
 
 Skilled in deploying and governing RPA solutions (e.g., Automation Anywhere) and managing system integrations using REST/SOAP APIs and middleware coordination.
 
 </li>
 
 <li>
 
 Knowledge of ITIL v4, change control processes, audit readiness, and data privacy compliance to ensure secure and compliant application operations.
 
 </li>
 
 <li>
 
 Proficient in using tools like Dynatrace and App Insights for application monitoring, capacity planning, and performance tuning.
 
 </li>
 
 <li>
 
 Strong leadership in coordinating cross-functional teams, engaging stakeholders, and managing vendor relationships to ensure service delivery excellence.
 
 </li>
 
 <li>
 
 Experienced in creating SOPs, playbooks, SLAs, and maintaining operational knowledge bases to support consistent and scalable practices.
 
 </li>
 
 </ul>
 
 <ul>
 
 <li>
 
 Understanding of Agile methodologies (Scrum/Kanban), CI/CD workflows, and DevOps pipelines to support modern application lifecycle management.
 
 </li>
 </ul>
 
</div>

QA & Operations Unit Head JOB

Explore 1927+ Assistant manager of operations in Abu Dhabi this September. Find roles across top companies and apply now to boost your career.

1927 assistant manager of operations jobs IN Abu Dhabi

Operations Assistant (UAE National) - Cranleigh Abu Dhabi

Assistant Operations Manager - Uniform Services

Area Manager - UAE National, Operations

Associate Director – Business Operations

Restaurant Supervisor - Abu Dhabi Galleria Mall

Restaurant Supervisor - Abu Dhabi Galleria Mall

QA & Operations Unit Head JOB