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assistant manager - strategic accounts sales Jobs in Mumbai

assistant manager - strategic accounts sales

assistant manager strategic accounts sales

Swiggy

<div>
 
 
 Ways of Working - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.
 
 
 
 
 
 
 
 About the Team -
 
 
 
 Swiggy Dineout is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app
 
 
 
 
 
 
 Role Summary -
 
 
 
 The role holder is expected to oversee the onboarding and account management activities of the team on the ground regularly. Meet top accounts consistently to understand partner mindset, investment appetite, growth goals to grow the business. Resolve queries and objections posed by the partners and support the front line in meeting their targets. Review Team performance periodically, provide inputs and timely feedback for course correction.
 
 
 
 
 
 
 Responsibilities -
 
 
 
 
 Account &amp; Partner Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Discuss the P &amp; L of the top restaurant partners to enable them see performance opportunities/misses; analyze revenue expectations and investment capability.
 </li>
 <li>
 Structure the commercial understanding between the account and Swiggy for existing and new accounts and propose revisions/changes seasonally or when agreed upon.
 </li>
 <li>
 Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/levers
 </li>
 <li>
 Meet the competitor's top accounts to gather insights on competitor actions and propose counter measure
 </li>
 </ul>
 
 
 
 
 
 Data Interpretation &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Track Daily Salesmate / Physical Meetings done by each sales POC
 </li>
 <li>
 Track Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of it
 </li>
 <li>
 Tack performance of Low Counter Share Outlets on the platform &amp; Build plans along with sales poc to grow them to desired levels
 </li>
 <li>
 Track Daily Performance wrt key metrics such as Ads RPO for their accounts
 </li>
 </ul>
 
 
 
 
 
 Interaction with Stakeholders:
 
 
 
 
 
 <ul>
 <li>
 Interact with
 
 partner support
 
 (discount change, Restaurant Display page etc.),
 
 sales operations
 
 (competition comparison data, or any ongoing festival data etc.) and
 
 finance team
 
 ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).
 </li>
 </ul>
 
 
 
 
 
 Functional Competencies
 
 
 
 
 
 <ul>
 <li>
 Understand Dine Out offerings and gain clarity of growth levers.
 </li>
 <li>
 Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)
 </li>
 <li>
 Knowledge of the partner app features and user interface.
 </li>
 <li>
 Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
 </li>
 <li>
 Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competition
 </li>
 </ul>
 
 
 
 
 
 Desired Skill :
 
 
 <ul>
 <li>
 Graduate with 4-6 years of field sales experience; Fluency in local language and working knowledge of English
 </li>
 <li>
 Good working knowledge and experience of e-commerce activities and all online marketing channels
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality
 </li>
 <li>
 Effective communication skills
 </li>
 <li>
 Attitude &amp; Aptitude for Sales
 </li>
 <li>
 Should be a team player, working alongside people from all walks of life.
 </li>
 <li>
 Analytical, good Excel skills.
 </li>
 <li>
 The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
 </li>
 <li>
 Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.
 </li>
 <li>
 
 Initiative &amp; Flexibility
 
 : Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.
 </li>
 <li>
 
 Creativity &amp; Initiative
 
 : Demonstrate creativity &amp; originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"
 
 
</div>

Assistant Manager - Strategic Accounts Sales

Weekday (YC W21)

<div>
 
 This role is for one of our clients
 
 
 Company Name: re:health
 
 
 Industry: Health, Wellness &amp; Fitness
 
 
 Seniority level: Mid-Senior level
 
 
 Min Experience: 6 years
 
 
 Location: Bengaluru, Hyderabad, Delhi, Mumbai, Chennai, Pune
 
 
 JobType: full-time
 
 
 We are looking for a dynamic and results-oriented
 
 Assistant General Manager / General Manager &ndash; Enterprise Sales
 
 to lead strategic business development and revenue growth across enterprise accounts. This leadership role demands a strong command of enterprise sales, a deep understanding of client business needs, and the ability to drive large-scale deal closures through consultative and solution-driven selling. The ideal candidate will have a proven track record in managing complex B2B sales cycles, nurturing high-value relationships, and contributing to the organization&rsquo;s long-term growth strategy.
 
 
 
 Key Responsibilities
 
 
 
 Strategic Business Growth
 
 
 Define and execute the enterprise sales strategy to drive revenue growth and expand the client base.
 
 
 Identify, develop, and close high-value opportunities with enterprise clients across target sectors.
 
 
 Build and maintain a robust sales pipeline through proactive prospecting, networking, and strategic partnerships.
 
 
 Develop go-to-market plans for new offerings and ensure alignment with organizational objectives.
 
 
 
 Client Acquisition &amp; Relationship Management
 
 
 Engage directly with CXOs, decision-makers, and key stakeholders to understand business challenges and position tailored solutions.
 
 
 Establish and nurture long-term client relationships built on trust, performance, and value delivery.
 
 
 Serve as a strategic advisor to clients, helping them achieve measurable business outcomes through company solutions.
 
 
 
 Sales Leadership &amp; Execution
 
 
 Own the complete enterprise sales lifecycle&mdash;from lead generation and qualification to proposal, negotiation, and closure.
 
 
 Achieve and exceed quarterly and annual sales targets while maintaining high-quality standards in deal execution.
 
 
 Collaborate with pre-sales, product, and delivery teams to craft compelling proposals and solution narratives.
 
 
 Lead strategic deal reviews, pricing discussions, and contract negotiations for enterprise-level engagements.
 
 
 
 Team &amp; Cross-Functional Collaboration
 
 
 Mentor and guide the enterprise sales team to enhance performance, skills, and account management capabilities.
 
 
 Partner with marketing, product, and operations to align go-to-market strategies and ensure seamless client delivery.
 
 
 Contribute to leadership discussions by providing market insights, competitive intelligence, and customer feedback.
 
 
 
 Market &amp; Performance Analytics
 
 
 Analyze industry trends, competitor movements, and customer demands to identify emerging opportunities.
 
 
 Track and report key sales metrics &mdash; pipeline velocity, win rates, revenue performance &mdash; to optimize decision-making.
 
 
 Use data-driven insights to refine sales processes and enhance operational efficiency.
 
 
 
 Qualifications
 
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field; MBA preferred.
 
 
 8&ndash;15 years of experience in enterprise or B2B sales, with at least 3&ndash;5 years in a leadership or senior sales management role.
 
 
 Proven success in achieving enterprise sales targets and managing multi-million-dollar deals.
 
 
 Strong experience in consultative and solution-based selling to large organizations.
 
 
 Excellent negotiation, communication, and executive presentation skills.
 
 
 Deep understanding of enterprise sales cycles, account management, and customer success principles.
 
 
 Proficiency in CRM systems and sales analytics tools.
 
 
 
 Core Skills
 
 
 Enterprise &amp; Corporate Sales Leadership
 
 
 Strategic Account Management
 
 
 Consultative &amp; Solution-Oriented Selling
 
 
 CXO-Level Relationship Management
 
 
 Revenue Growth &amp; P&amp;L Ownership
 
 
 Sales Forecasting &amp; Performance Metrics
 
 
 Market Strategy &amp; Competitive Positioning
 
 
 Team Mentorship &amp; Leadership
</div>

Assistant General Manager

Sika

<div>
 
 Company Description
 
 
 
 Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more than 27,500 employees generated annual sales of CHF 11.23 billion in 2023.
 
 
 
 Job Description
 
 
 
 
 Title :
 
 Senior Executive/Assistant Manager Procurement - Concrete
 
 
 
 Department:
 
 Procurement
 
 
 
 Location :
 
 Navi Mumbai
 
 
 
 Reports To :
 
 Category Manager &ndash; Concrete
 
 
 
 
 Company Profile
 
 
 
 
 Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 100 countries around the world and manufactures in over 300 factories. Its 25,000 employees generated annual sales of CHF 11.23 billion in 2023.
 
 
 
 Overview
 
 
 
 Manages and develops procurement strategies for one or more &ldquo;Procurement Categories &ldquo;for the whole Sika India. Improvement of quality and processes in respective category. Identification of saving opportunities and initiation of respective projects towards realization of savings, quality and process improvements.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Lead and drive one or more material groups to ensure the success of the material group as part of the category. Drive the material group to achieve required performance and focus on the effective application of the Sika sourcing methodology.
 </li>
 <li>
 Ensure that the sourcing process is robustly applied and push the stakeholders to position themselves to deliver maximum value
 </li>
 <li>
 Drive the dedicated spend, identify and remove potential barriers to success
 </li>
 <li>
 Ensure the Category is following the targets defined in the procurement team and is in alignment with the involved Sika Target Markets or country strategy
 </li>
 <li>
 Ensuring the implementation and tracking of the achieved results.
 </li>
 <li>
 Report to Concrete Category Manager.
 </li>
 <li>
 Create and track strategic Procurement targets by measuring KPI`s
 </li>
 <li>
 Identifies and facilitates structural saving projects in India
 </li>
 <li>
 Ensures supply of materials for all factories served by the category
 </li>
 <li>
 Assures compliance and ethical standards with applicable laws, Sika&rsquo;s Procurement Manual and Sika Code of Conduct.
 
 
 </li>
 </ul>
 
 ACADEMIC QUALIFICATION
 
 
 
 BE/BTech with min 4 to 6 years exp in Procurement. Experience in handling Procurement of Admixtures preferred.
 
 
 
 Competencies
 
 
 
 <ul>
 <li>
 Have good ability for procurement processes and vendor interactions.
 </li>
 <li>
 Demonstrated broad understanding of supply chain management
 </li>
 <li>
 Demonstrated analytical and problem-solving skills
 </li>
 <li>
 Drive for results and quality oriented
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong team player
 </li>
 <li>
 Ability to deal with complexity
 </li>
 <li>
 Willingness to learn in a dynamic and challenging environment/ Industry
 </li>
 <li>
 Pro-active, persuasive and flexible attitude.
 </li>
 <li>
 Professional Negotiation skills
 </li>
 <li>
 Excellent written and speaking command on English and National language.
 </li>
 <li>
 Ability to build and encourage relationships to the key supplier.
 </li>
 <li>
 Good in Microsoft office tools and reporting
 </li>
 <li>
 Knowledge and understanding of procurement processes, policies and procedures.
 </li>
 <li>
 Good with numbers and enjoying negotiating and communicating
 </li>
 <li>
 Strategic thinking, Total cost of ownership (TCO), Supply market analysis.
 </li>
 <li>
 Ability and willingness to travel via airplane, car, train or automobile including overnight stays
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 BE/BTech with min 4 to 6 years exp in Procurement
</div>

Senior Executive/Assistant Manager Procurement- Concrete

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Drive sales of new and existing accounts by adding new revenue streams, acquiring new logos or through deep product penetration for the existing set of accounts. This implies complete ownership for driving new order booking (OB) and existing revenue, for the business or the assigned set of accounts. The role is responsible to drive achievement of sales targets (OB and revenue) through sales planning, prospecting, relationship building, opportunity identification, qualification, deal pursuit and closures. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results. Responsibilities �Analysing the business potential, building the sales plan and strategies to grow existing business, develop new revenue streams and acquire new logos. �Building key stakeholder relationships, multi-function and multi-level connects with decision makers, influencers, and executive sponsors within the accounts/partner organization. �Building sales pipeline and manage sales projections and revenue forecasts. �Engaging with key customers to understand their requirements and own the fulfilment throughout the sale cycle. �Building account ownership through understanding of customer�s strategic objectives, business requirements, operational challenges, buying decisions, contractual process, internal dynamics and manage key stakeholder expectations. �Internally driving cross-functional teams such as technical Solutions, bids and commercial, finance, products, service delivery and operations � The role may be an individual contributor or may lead a small team. Minimum qualification &amp; experience Enterprise sales experience. Should have worked with technology services companies (telecom, hardware, software, applications, cloud services) in account management role. Desired Skill sets �Experience in sales motion cadence associated with forecasting, SFDC management, pipeline/funnel build �Extensive experience in building executive relationships with key customer stakeholders. �Expertise in drafting a Go to market plan/ customer acquisition strategy.
</div>

General Manager - Sales- India

mCaffeine

<div>
 
 
 About us/Company overview:
 
 
 
 PEP is a dynamic personal care company that proudly houses two innovative brands &ndash;
 
 mCaffeine &amp; Hyphen
 
 . With a passion for creating high-performance, conscious, and consumer-loved products, we are redefining the way personal care is experienced. While mCaffeine is India&rsquo;s first caffeinated personal care brand, loved for its energizing and playful approach, Hyphen is built on the philosophy of simplifying skincare through science-backed formulations. Together, our brands reflect PEP&rsquo;s mission to deliver quality, creativity, and care to millions of consumers. We believe in Confidence over all skin &amp; body biases.
 
 
 
 
 
 
 Come, join the pack!
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 We are seeking a passionate Assistant Growth Manager with
 
 2-3 years of experience in ecommerce or direct-to-consumer (D2C) companies.
 
 The ideal candidate will drive our company's growth through strategic customer acquisition and retention efforts, manage multiple sales channels, and optimize digital marketing campaigns.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute strategies to drive customer acquisition and retention, focusing on ROI and growth metrics.
 </li>
 <li>
 Manage and optimize multiple sales channels (e.g., online platforms, retail partnerships) to maximize revenue and market penetration.
 </li>
 <li>
 Utilize data-driven insights to enhance customer experience and increase conversion rates.
 </li>
 <li>
 Collaborate with cross-functional teams including Marketing, Product Development, and Operations to align growth initiatives with overall business objectives.
 </li>
 <li>
 Lead digital marketing efforts across various channels (e.g., social media, email, paid search) to drive traffic and conversions.
 </li>
 <li>
 Oversee ecommerce execution, including website optimization, product launches, and promotional campaigns.
 </li>
 <li>
 Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
 </li>
 <li>
 Prepare regular reports and presentations on growth metrics, KPIs, and actionable insights for senior management.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Graduation in any field from tier 2&amp;3 colleges.
 </li>
 <li>
 Proven track record of 2-3 years in a growth-focused role with a knack to solve ecommerce or D2C growth.
 </li>
 <li>
 Strong understanding of customer acquisition and retention strategies.
 </li>
 <li>
 Experience managing multiple sales channels and driving channel growth.
 </li>
 <li>
 Proficiency in digital marketing tactics and tools, with a focus on performance marketing.
 </li>
 <li>
 Excellent analytical skills and proficiency in data analysis tools (e.g., Google Analytics, CRM systems).
 </li>
 <li>
 Ability to thrive in a fast-paced startup environment, with strong leadership and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Social Media handles:
 
 
 
 
 Websites
 
 -
 
 https://www.mcaffeine.com/pages/about-us
 
 
 
 
 https://letshyphen.com/pages/about-us
 
 
 
 
 
 
 
 LinkedIn
 
 -
 
 https://www.linkedin.com/company/mcaffeine/mycompany/
 
 
 https://www.linkedin.com/company/letshyphen/
 
 
 
 
 
 
 
 Instagram
 
 -
 
 https://www.instagram.com/mcaffeineofficial/
 
 
 
 
 https://www.instagram.com/letshyphen
 
 
 
 
 
 
 
 Contact us:
 
 
 
 career@mcaffeine.com
 
 
 career@letshyphen.com
 
</div>

Assistant Growth Manager

Paula's Choice Skincare

<div>
 
 
 About Us:
 
 
 
 
 
 
 Paula&rsquo;s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:
 
 
 
 
 <ul>
 <li>
 
 Build Trust:
 
 We set the standard for skincare, transparency, and shared knowledge.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Be Bold:
 
 We lead through innovation and by challenging the status quo.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Act with Kindness:
 
 We operate with respect and care&mdash;for our customers, colleagues, and the planet.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Create Community:
 
 We believe in the power of connection&mdash;whether educating customers, supporting each other, or giving back, we grow stronger together.
 </li>
 </ul>
 
 
 
 
 
 About the Region
 
 :
 
 
 
 
 
 Our Southeast Asian headquarters is located in Singapore, and currently manages Singapore, Malaysia, Indonesia, Thailand, Philippines and India. Our channels include not only our own DTC platform, but also marketplaces such as Lazada, Shopee, Amazon, Zalora as well as an offline presence in Unity Pharmacies and Sephora Stores.
 
 
 
 
 
 
 About Our Culture:
 
 
 
 
 
 
 We&rsquo;re a rapidly growing entrepreneurial team that thrives on change, prioritizing a culture of feedback and inclusivity. Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration.
 
 
 
 
 
 Paula&rsquo;s Choice is also committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it&rsquo;s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula&rsquo;s Choice could be a wonderful fit for you.
 
 
 
 
 
 
 
 Omnichannel Key Account Manager
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 This role is essential for building and maintaining strong, strategic relationships with our key retail partners to drive profitable sales growth and ensure a premium, consistent brand experience across all customer touchpoints.
 
 
 
 
 
 The Omnichannel Key Account Manager will be the central figure for managing our most critical accounts, especially concerning brand expansion and presence across both online (DTC &amp; Marketplaces) and offline (multi-brand beauty retailers).
 
 
 
 
 
 The incumbent will be responsible for deep-diving into day-to-day chain discussions and operations, ensuring the brand has prime visibility and effective merchandising on all online platforms, and securing best-in-class product imagery and presentation in offline stores, all aligned with global and local strategies. This position requires a strategic thinker, a skilled negotiator, and a collaborator who can seamlessly execute across digital and physical retail landscapes.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 1. Strategic Account Leadership &amp; Commercial Growth
 
 
 
 
 
 
 <ul>
 <li>
 
 Key Account Strategy &amp; Planning:
 
 Develop and execute comprehensive annual and quarterly joint business plans (JBPs) for key accounts to drive business.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Relationship Management:
 
 Build and maintain strong, trusted, and long-term relationships with key stakeholders and decision-makers at all levels within the assigned retail partners.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Forecasting &amp; Performance:
 
 Own and manage reliable sales forecasts (Sell-In and Sell-Out), conducting regular performance and planning reviews with channel partners and internal teams.
 </li>
 </ul>
 
 
 
 
 
 
 2. Omnichannel Brand Execution &amp; Visibility
 
 
 
 
 
 
 
 
 
 
 
 
 Online Excellence (DTC, Marketplaces):
 
 
 
 
 
 <ul>
 <li>
 Oversee the day-to-day operations and execution of brand stores/pages on key platforms, ensuring prime brand visibility and effective digital merchandising.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work with marketplace and DTC teams to ensure product listings, pricing, and campaign messaging are consistent, accurate, and optimized for maximum conversion and timely execution across all online platforms.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with the Operations team to ensure seamless order fulfilment, inventory health, and adherence to platform SLAs (Service Level Agreements).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Offline Excellence:
 
 
 
 
 
 <ul>
 <li>
 Ensure the implementation of best-in-class in-store merchandising and visual displays (planograms) that enhance brand visibility and reflect global benchmarks and marketing plans.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate with Vendors and agencies to appropriate merchandising and ensuring retail staff are trained, knowledgeable, and confident in selling products, driving the best possible brand imagery and customer experience.
 </li>
 </ul>
 
 
 
 
 
 
 3. Cross-Functional Collaboration &amp; Insights
 
 
 
 
 
 
 <ul>
 <li>
 Internal Alignment: Serve as the key link of communication between key customers and all internal departments (Marketing, Supply Chain, Operations, Finance, IT) to ensure a seamless execution of all activities and campaigns.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Performance Monitoring &amp; Insights: Utilize data and analytics to deeply understand customer interactions, identify market trends, and uncover opportunities for growth and optimization across channels.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Advocacy &amp; Problem Solving: Act as the internal champion for the customer's needs, resolving any issues or challenges they may face promptly and professionally to reinforce trust and loyalty.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Liaison with SEA for co-ordination on best practices: Co-ordinate with SEA team to share best practices from local markets and use learnings from the regional team for any local campaign. Identify and share successful campaign mechanics, operational efficiencies, and merchandising innovations
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Competition mapping: Conduct regular competitive analyses by tracking activations, pricing / promotion and new product launches of competitors across both key online and offline retail channels.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 5+ years of progressive experience in Key Account Management, Sales, or Channel Management, with a proven focus on both e-commerce/digital and offline retail.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Industry Knowledge: Prior experience managing key accounts in the Beauty, Cosmetics, or FMCG sector is highly preferred, with a strong understanding of the fast-paced retail landscape.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Omnichannel Expertise: Demonstrated success in developing and executing strategies that connect online (Marketplaces, DTC) and offline channels for a unified customer journey.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Commercial Skills: Expert-level negotiation and selling skills, proven track record of managing P&amp;L, achieving ambitious growth targets, and managing budgets.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Analytical Ability: Strong analytical skills with the ability to interpret complex sales data, market trends, and financial metrics to drive actionable insights.
 </li>
 </ul>
 
 
 
 
 
 Preferred Education:
 
 Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.
 
 
 
 
 
 
 The Ideal Candidate is:
 
 
 
 
 
 <ul>
 <li>
 A strategic yet hands-on individual, comfortable setting the vision and diving into the operational detail to ensure execution quality.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 A strong collaborator who can align cross-functional teams and external partners toward a common goal.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Commercially astute with a deep understanding of P&amp;L and financial drivers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Resilient and solutions-oriented, enjoying challenges and relentlessly pursuing progress and goal achievement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Passionate about beauty/skincare and the end-to-end customer experience
 </li>
 </ul>
 
 
</div>

Omnichannel Key Account Manager

Unilever

<div>
 Job Description: Customer Service Executive
 
 
 Job Title
 
 
 Customer Service Executive
 
 
 Work Level
 
 
 1B/1C
 
 
 Department
 
 
 Customer Service Department ( Front End Supply Chain)
 
 
 Main Job Purpose
 
 
 To ensure efficiency and control of the business activities from order receipt to product delivery
 
 
 Key Accountabilities (Role and responsibilities and end results that would be expected)
 
 
 The Customer Service Executive would be responsible for below activities
 
 
 <ul>
 <li>
 Master Data management for entire portfolio listed with the customer and all DC/ Store combinations
 </li>
 <li>
 Maintaining the Mapping in system as per the customer master
 </li>
 <li>
 Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
 </li>
 <li>
 Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, MRP issues, Mapping issues, Delisting of inactive packs, new listings etc
 </li>
 <li>
 Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores - resolving issues on extra Appointment and PO Extensions
 </li>
 <li>
 Drive on shelf availability and support all marketing plans &amp; new launches to deliver business growth through flawless supply chain execution
 </li>
 <li>
 Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying &amp; Supply Chain Team
 </li>
 <li>
 Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables
 </li>
 <li>
 Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to minimize Excess Ordering
 </li>
 <li>
 Meeting customers for replenishment review , master synchronization &amp; sales forecast and feeding back the inputs in the system
 </li>
 <li>
 Anchoring the Strategic Projects as per the Joint Business Planning initiatives ( eg. VMI , Forecast accuracy , EDI etc)
 
 
 </li>
 </ul>
 Key Performance Indicators ( KPI )
 
 
 <ul>
 <li>
 Quarter Growth Plan ( QGP ) delivery
 </li>
 <li>
 Customer Case Fill On Time( CCFOT ) and On Shelf Availability ( OSA)
 </li>
 <li>
 Fair Share allocation deployment and governance
 </li>
 <li>
 Project Assigned by the Line manager
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 Professional Skills:
 
 
 <ul>
 <li>
 Relevant degree
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Influencing &amp; problem-solving skills
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Excel proficiency
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 MBA degree
 
 
 </li>
 </ul>
 Experience Required: (Essential and desirable experience, including no. of years.)
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Candidate should have worked Min 1 years in Organized (Modern) Trade in the past with Customer/Supplier facing supply chain experience
 </li>
 <li>
 Other Supply Chain experience in Factories, Category Logistics or Distribution
 </li>
 <li>
 Experience in demand, and business planning
 </li>
 <li>
 Commercial acumen
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 FMCG/Non FMCG experience
 
 
 </li>
 </ul>
 As per job/site requirement
 
 
 
 Reporting:
 
 
 
 The Customer Service Executive will report to the Customer Service Manager. He / She will not have any direct subordinates. He/ She will work in tandem with other functions viz. Key account team ( CD),commercial, logistics , assigned customer &amp; regional branches.
</div>

Sr. Customer Service Executive

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