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assistant manager - tenants relations | real estate | asset management Jobs in Cairo Jobs In Cairo

assistant manager - tenants relations | real estate | asset management

assistant manager tenants relations real estate asset management

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Manage tenant relations and act as the main point of contact for operational and commercial issues.
 </li>
 <li>
 Support tenant onboarding, orientation, and compliance with mall policies
 </li>
 <li>
 Analyze tenant sales reports and highlight trends, risks, and opportunities.
 </li>
 <li>
 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
 <li>
 Assist in resolving tenant disputes and escalate where necessary.
 </li>
 <li>
 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
 <li>
 Knowledge of retail, leasing, and customer service practices.
 </li>
 <li>
 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
 <li>
 Knowledge of leasing contracts, tenant operations, and mall management practices.
 </li>
 <li>
 Problem-solving and conflict resolution skills.
 </li>
 <li>
 Communication and negotiation skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

<div>
 
 Job Requisition ID:
 
 175059
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Assistant at Marks and Spencer plays a crucial role in driving sales and ensuring customer satisfaction. Responsible for delivering a positive shopping experience, the Sales Assistant must maintain a well-organized store environment and follow operational instructions set by management. The role requires an individual who is friendly, confident, and physically fit to handle stock and work on foot throughout the day. Success in this position is measured by meeting sales targets, maintaining stock levels with minimal loss, and providing excellent customer service.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Service
 
 
 <ul>
 <li>
 Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
 </li>
 <li>
 Greets customers immediately upon entering the store with a smile and sincere non-business like greeting.
 </li>
 <li>
 Provides quality service in the fitting rooms, follows up with customers in a timely manner.
 </li>
 <li>
 Sincerely thanks all customers for shopping at M&amp;S as they exit the store, and invites them back.
 
 
 </li>
 </ul>
 Sales
 
 
 <ul>
 <li>
 Meets or exceeds weekly sales targets.
 </li>
 <li>
 Participates in all inventories.
 </li>
 <li>
 Provides customers with current relevant information.
 </li>
 <li>
 Attempts to add on to the sale about the product.
 </li>
 <li>
 Captures customer information in the database.
 
 
 </li>
 </ul>
 Store Operations
 
 
 <ul>
 <li>
 Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
 </li>
 <li>
 Participates in and attends all store meetings and other related functions.
 </li>
 <li>
 Assumes and completes other duties as assigned by store management.
 </li>
 <li>
 Follows M&amp;S Policies and Procedures 100%.
 </li>
 <li>
 Performs housekeeping duties as required.
 </li>
 <li>
 Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Good verbal communication skills
 </li>
 <li>
 Ability to lift and manage stock
 </li>
 <li>
 Friendly and engaging personality
 </li>
 <li>
 Strong team collaboration skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School Degree.
 </li>
 <li>
 1-2 years of retail sales experience.
 </li>
 <li>
 Knowledge of fast-moving consumer goods, retail, and fashion.
 </li>
 <li>
 Ability to stand for a minimum of 8 hours and perform heavy lifting.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Customer Service Associate

<div>
 
 Job Requisition ID:
 
 173867
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Representative is responsible for building rapport and credibility with customers to assist them in purchasing IKEA's product range while maintaining high merchandising standards and ensuring stock availability. The role aims to exceed sales targets by exceeding customer expectations and providing exceptional service. Success in this role requires understanding customer needs, promoting effective product solutions, and maintaining product knowledge to provide informed advice to customers.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspection of assigned area to review price labels, product information tags, and communication media.
 </li>
 <li>
 Review daily stock levels and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with Procurement Executive for stock information.
 </li>
 <li>
 Focus on customer service, showing empathy and care, and strive to exceed customer expectations based on IKEA values.
 </li>
 <li>
 Engage in daily dialogues with guests to gather feedback and understand customer needs and wants.
 </li>
 <li>
 Initiate and develop relationships with customers to establish trust and confidence.
 </li>
 <li>
 Prepare pro forma invoices based on customer requirements and follow up on quotations to convert to sales.
 </li>
 <li>
 Promote sales by identifying opportunities, offering solutions, and suggesting add-ons to achieve sales targets.
 </li>
 <li>
 Suggest improvements and actions for slow-moving items to supervisors.
 </li>
 <li>
 Maintain product displays according to company merchandising methods.
 </li>
 <li>
 Stay informed about local market developments and competitor promotions to maintain competitive advantage.
 </li>
 <li>
 Keep up to date with changes in product range and inform Sales Manager of customer feedback or product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and sales-driven approach.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and teamwork orientation.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education or equivalent.
 </li>
 <li>
 Experience in a similar role or as a fresh graduate.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English and preferably Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

ACCA Careers

<div>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 The Financial Controller is responsible for ensuring financial governance, compliance, and integrity across the Real Estate operations of Cairo Festival City. This includes accountability for fixed assets, internal controls, accounting policies, and the entirety of finance operations. The role requires establishing robust control frameworks and governance standards, ensuring compliance with accounting policies, and maintaining the integrity of financial systems. The position supports decision-making by providing high-quality financial insights and leading financial strategies, collaborating with various stakeholders to drive financial and operational success.
 
 
 
 What You Will Do
 
 
 
 
 Accounting Policies and Judgements
 
 
 
 <ul>
 <li>
 Own, define, and approve accounting policies and procedures in line with IFRS, Al-Futtaim standards, and real estate business requirements.
 </li>
 <li>
 Act as the main reference on complex accounting judgements and interpretations across CFC.
 </li>
 <li>
 Lead impact assessments of new and amended accounting standards and ensure consistent implementation across all entities.
 </li>
 <li>
 Ensure accounting policies are embedded within systems, processes, and finance operations.
 
 
 </li>
 </ul>
 
 Internal Control Framework, Systems &amp; Standards
 
 
 
 <ul>
 <li>
 Own and enforce the Al-Futtaim financial control framework across CFC as Head of Internal Controlling.
 </li>
 <li>
 Ensure compliance with control standards across all CFC business units and legal entities.
 </li>
 <li>
 Drive continuous improvement of internal controls through process redesign, automation, and system enhancements.
 </li>
 <li>
 Govern finance systems and SAP-interfaced platforms to ensure data integrity and control robustness.
 </li>
 <li>
 Sponsor and govern legal entity and SAP entity rationalization initiatives.
 
 
 </li>
 </ul>
 
 Financial Close, Consolidation &amp; Reporting Governance
 
 
 
 <ul>
 <li>
 Be fully accountable for the integrity, discipline, and timeliness of monthly, quarterly, and annual financial close.
 </li>
 <li>
 Establish and enforce balance sheet substantiation standards across all entities.
 </li>
 <li>
 Oversee intercompany accounting, reconciliation, settlement, and policy compliance.
 </li>
 <li>
 Lead CFC consolidation and ensure accuracy of divisional and system-driven consolidation processes.
 </li>
 <li>
 Approve and govern financial master data.
 
 
 </li>
 </ul>
 
 Financial Control, Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Act as senior owner of financial governance, ensuring compliance with policies, DOA, and regulatory requirements.
 </li>
 <li>
 Oversee FSSC performance against KPIs and SLAs, ensuring a strong control environment.
 </li>
 <li>
 Govern onboarding and offboarding of entities into shared services and finance systems.
 </li>
 <li>
 Review, challenge, and ensure closure of internal and external audit findings, including tax-related matters.
 </li>
 <li>
 Ensure accuracy, reliability, and completeness of financial records and statutory reporting.
 
 
 </li>
 </ul>
 
 Financial Reporting &amp; Strategic Analysis
 
 
 
 <ul>
 <li>
 Own the integrity and quality of management and statutory financial reporting across CFC.
 </li>
 <li>
 Provide senior leadership with insightful analysis across key financial cycles (revenue, leasing, working capital, funding, investments).
 </li>
 <li>
 Translate financial performance into risks, opportunities, and actionable insights.
 
 
 </li>
 </ul>
 
 Fixed Assets &amp; Capital Governance
 
 
 
 <ul>
 <li>
 Own and govern the end-to-end fixed asset lifecycle, including capitalization policies and asset registers.
 </li>
 <li>
 Lead the capitalization, asset classification, and impairment considerations.
 </li>
 <li>
 Oversee Capex governance to ensure compliance with budgets, policies, and DOA.
 </li>
 <li>
 Ensure effective handover of completed projects from Development to Asset Management.
 </li>
 <li>
 Ensure all development Capex is raised, tracked, and controlled through PMWeb.
 
 
 </li>
 </ul>
 
 Business Partnership &amp; Stakeholder Leadership
 
 
 
 <ul>
 <li>
 Act as the primary finance governance interface for Development, Asset Management, Treasury, Shared Services, Regional and Group Finance, and Auditors.
 </li>
 <li>
 Provide advice on funding structures, cash flow controls, and financial risk management.
 </li>
 <li>
 Monitor economic, regulatory, and real estate market developments and advise leadership accordingly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Deep expertise in IFRS and accounting standards.
 </li>
 <li>
 Strong leadership and stakeholder management capabilities.
 </li>
 <li>
 Proficient in financial reporting and analysis.
 </li>
 <li>
 Effective at problem-solving and decision-making in complex environments.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Post-graduate degree in commerce, accounting, or finance.
 </li>
 <li>
 Accounting or finance qualification such as CPA, CA, CMA, ACCA, CFA, or CIMA; MBA is preferable.
 </li>
 <li>
 Minimum of 10 years of finance and accounting experience, with at least 4 years in the Real Estate sector.
 </li>
 <li>
 Proficiency in ERP financial software with preferred expertise in SAP and Yardi.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>

Financial Controller | Real Estate | Shared Services

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 174796
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The IKEA Food Representative is responsible for supporting IKEA FOOD in driving sales and enhancing the shopping experience through effective merchandising, efficient service, and excellent customer interactions. The role involves operating cash registers, maintaining cleanliness, and adhering to standard operating procedures to minimize losses. This position is crucial in ensuring that IKEA stores maintain a high standard of customer service and operational excellence.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Store Operations
 
 
 <ul>
 <li>
 Implement and monitor IFB activities in the Store Commercial Calendar to ensure all IFB articles are merchandised according to IKEA standards.
 </li>
 <li>
 Ensure IFB units are ready before the store opens, conducting monthly stock takes and facilitating inventory control.
 </li>
 <li>
 Adhere to guidelines on IFB operation and commercial growth review, ensuring operational checklists are completed and actions are implemented timely.
 </li>
 <li>
 Maintain clean and orderly checkout areas, ensuring adequate stock of printed stationery is available.
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Ensure excellent service at all times through efficient service and cashiering methods.
 </li>
 <li>
 Provide a positive shopping experience through high-level customer service standards and cleanliness.
 </li>
 <li>
 Meet and serve IKEA guests with empathy and care, supporting them based on IKEA values.
 </li>
 <li>
 Act as a good ambassador and ensure guests have a great experience, encouraging their return.
 </li>
 <li>
 Work efficiently and effectively to minimize queues and ensure quick and accurate processing of customer payments.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Use different selling techniques to boost sales and maintain knowledge of current and upcoming IFB activities.
 </li>
 <li>
 Work actively with the Chef to increase knowledge and expertise in production areas.
 </li>
 <li>
 Ensure to be informed about current and upcoming national legislation on food safety.
 
 
 </li>
 </ul>
 General Duties
 
 
 <ul>
 <li>
 Perform other related functions as assigned and actively participate in training sessions.
 </li>
 <li>
 Ensure the safe custody of collected cash and follow SOPs related to cash handling.
 </li>
 <li>
 Count and record the float before trading begins and upon close of trading.
 </li>
 <li>
 Actively work to make the IKEA store successful by achieving sales growth and reasonable profitability.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Strategic Planning and Analytical Skills
 </li>
 <li>
 Communication and Problem Solving Skills
 </li>
 <li>
 Strong Customer Focus and Service Orientation
 </li>
 <li>
 Ability to Work in a High-Volume and Fast-Paced Environment
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 High School/Trade School Graduate; Secondary Degree preferred.
 </li>
 <li>
 3 to 5 years experience in a similar role, with prior experience in sales or a hospitality environment.
 </li>
 <li>
 Strategic Planning and Analytical Skills, with a strong customer focus and the ability to work in fast-paced retail environments.
 </li>
 <li>
 Proficiency in English, multitasking capabilities, and knowledge in the culinary or food service industry.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Cashier - IKEA - Cairo Festival City

Majid Al Futtaim

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 JOB TITLE
 
 
 
 Manager, Financial Planning and Analysis | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is responsible for contributing to establishing Asset Management Business Unit&rsquo;s Financial Planning &amp; Analysis as a first-class function by engaging with the regional finance organizations and AMBU stakeholders to Support the Asset Management Business Unit Senior Manager and ensure effective business performance by providing relevant historic and forward-looking performance assessments, identifying opportunities for growth and efficiencies.
 
 
 
 
 
 
 ROLE PROFILE
 
 
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 Coordinate the financial planning cycle for a timely delivery of business performance analyses, strategic plans, budget, forecasts, and business presentations.
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 Undertake analyses and produce accurate financial results that reflect the true financial condition of operating assets, developments, regions, cost centers, and countries within the Asset Management Business Unit for all fiscal periods.
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 Assist with timely analyses of non-financial and financial key performance indicators and provide inputs / insights to the Line Manager.
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 Deliver accurate and relevant analyses of historic and forward-looking performance to provide efficient and effective financial planning management support to the Asset Management Business Unit to enable timely and accurate decision making.
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 Engage with the business and regional counterparts to secure accurate forecasts and identify opportunities for growth, cost efficiencies, and investment.
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 Set up and maintain adequate revenue management tools to support business performance analyses and decision making with respect to lease renewals, new lettings, and asset management initiatives.
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 Provide timely assistance and support for a variety of ad hoc initiatives, including financial systems improvements, process enhancements etc.
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 Provide inputs in reporting systems and process improvements opportunities relating to the closing, budgeting and planning cycles (including on systems) and ensure implementation of relevant preventive/corrective initiatives.
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 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
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 Bachelor's degree in finance or equivalent.
 </li>
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 7 -10 years of post-qualification experience working within a Finance support function, with exposure to Financial Planning &amp; Analysis and strategic planning responsibilities in a real estate developer or shopping malls.
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 Professional qualification such as, CPA /ACMA /ACCA etc., is a plus.
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 Excellent communication skills.
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 Excellent English level.
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 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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 </ul>
 
 
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Financial Planning and Analysis Manager

<div>
 
 Job Requisition ID:
 
 174668
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Team Leadership
 
 
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 Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
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 Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.
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 Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
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 Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
 
 
 </li>
 </ul>
 Store Operations Management
 
 
 <ul>
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 Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
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 Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
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 Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.
 
 
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 </ul>
 Customer Service Excellence
 
 
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 Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
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 Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
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 Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.
 
 
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 </ul>
 Stock and Inventory Management
 
 
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 Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
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 Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
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 Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.
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 Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.
 
 
 </li>
 </ul>
 Compliance and Standards
 
 
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 Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
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 Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.
 </li>
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 Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.
 </li>
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 Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.
 </li>
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 Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.
 </li>
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 Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.
 </li>
 <li>
 Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.
 </li>
 <li>
 A strong commitment to customer service, with the ability to lead by example in customer interactions.
 </li>
 <li>
 Ability to work under pressure, handle challenging situations, and multi-task effectively.
 </li>
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 Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.
 </li>
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 Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
 </li>
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 Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.
 </li>
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 Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.
 </li>
 <li>
 Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.
 </li>
 <li>
 Strong communication skills to interact effectively with customers, staff, and management.
 </li>
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 Ability to work flexibly and effectively under pressure, especially during peak trading periods.
 </li>
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 Familiarity with Visual Merchandising and its impact on sales and customer engagement.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
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Duty Manager | Marks & Spencer | Mall of Egypt

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