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assistant reservations manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25201967<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p>Start Your Journey With Us</p><p><br>
</p><p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p><p><br>
</p><p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p><p><br>
</p><p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p></p><p><br>
</p><p></p><p>Job Requirement:</p><p><br>
</p><p>The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management.</p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.</p>
<p>Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.</p>
<p>Determine the most appropriate room type to meet guest requirements and maximize room rate.</p>
<p>Verify availability of room type and rate.</p>
<p>Effectively explain guarantee, special rate, and cancellation policies to callers.</p>
<p>Accommodate and document special requests when able.</p>
<p>Describe room accommodations and benefit feature sale amenities to guests.</p>
<p>Answer questions about property facilities/services and room accommodations.</p>
<p>Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</p>
<p>Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.</p>
<p>Provides guests with information about the Bonvoy loyalty program and processes new enrollments.</p>
<p>Input and access data in reservation systems.</p>
<p>Verify all reservation information with callers to ensure accuracy.</p>
<p>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</p>
<p>Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.</p>
<p>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</p>
<p>Follow documented escalation procedures when addressing guest concerns</p>
<p>Effectively manage inventory and pricing strategy in all distribution channels</p>
<p>Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates</p>
<p>Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance</p>
<p>Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable</p>
<p>Set selective sell guidelines for groups and coordinate management of group business closely with the sales team</p>
<p>Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team.</p><p></p><p><br>
</p><p></p><p>PREFERRED QUALIFICATIONS</p><p><br>
</p><p>Education: High school diploma or G.E.D. equivalent.</p><p><br>
</p><p>Related Work Experience: At least 2 years of related work experience.</p><p><br>
</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p><br>
</p><p>License or Certification: None</p><p></p><p><br>
</p><p></p><p>#LI-MA1</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Reservations Manager

Capital Motion

<p>Job posted on 15/09/2025</p><p>Location: Functional - Front of House</p><p>Department: FRONT OF HOUSE</p><p>Designation: GUEST EXPERIENCE LEAD</p><p>Entity: Number of Position(s) 1</p><p>Openings Valid Till: 31/10/2025</p> Company Description <p>Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management.</p> <p>All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary.</p> Job Description <p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p> Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
The Rooms Controller is responsible for managing room inventory and allocations to maximize occupancy and revenue while ensuring guest satisfaction. This role acts as a liaison between Front Office, Housekeeping, and Reservations to guarantee smooth operations and accurate room assignments.</div><div></div><div><br>
Key Responsibilities:</div><div></div><div><br>
Room Allocation &amp; Inventory Management:</div><div></div><div><br>
Assign rooms based on guest preferences, VIP status, and operational requirements.</div><div>
Monitor daily arrivals, departures, and room availability to optimize occupancy.</div><div>
Coordinate with Housekeeping to ensure room readiness and timely updates.</div><div></div><div><br>
Guest Experience:</div><div></div><div><br>
Handle special requests, upgrades, and room changes promptly.</div><div>
Ensure accurate pre-arrival arrangements for VIPs and long-stay guests.</div><div></div><div><br>
Communication &amp; Coordination:</div><div></div><div><br>
Act as the central point of contact between Reservations, Front Desk, and Housekeeping.</div><div>
Update and maintain accurate room status in the Property Management System (PMS).</div><div></div><div><br>
Compliance &amp; Standards:</div><div></div><div><br>
Follow company policies and procedures for room assignment and guest confidentiality.</div><div>
Maintain detailed records of room moves, upgrades, and inventory changes.</div><div></div><div><br>
Qualifications:</div><div></div><div><br>
Previous experience in Front Office or Reservations preferred.</div><div>
Strong knowledge of PMS (Opera or similar) and room inventory management.</div><div>
Excellent organizational and communication skills.</div><div>
Ability to work under pressure and handle multiple priorities.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

Rooms Controller

World Prime Services Company Limited

<p><b>Job Location - </b>Abu Dhabi</p><p><b>Language Requirement - </b>Arabic is Mandatory</p><p><b>Candidate Location - </b>Candidates must be based locally.</p><p><b>Role Description: Customer Service Supervisor</b></p><p>We are seeking an experienced and dedicated <b>Customer Service Supervisor</b>. The ideal candidate will play a key role in delivering exceptional service to our customers by managing inquiries, overseeing system reservations, and ensuring smooth day-to-day operations. This role demands a proactive, detail-oriented professional who is committed to operational excellence and enhancing the overall customer experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise day-to-day operations in the customer service department</li><li>Respond to customer service issues in a timely manner</li><li>Create effective customer service procedures, policies, and standards</li><li>Manage and respond to customer inquiries promptly and professionally via phone, email, and other communication channels.</li><li>Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller</li><li>Handle cargo booking and system reservations efficiently, ensuring accuracy and adherence to operational procedures.</li><li>Coordinate with internal departments and external stakeholders to ensure timely updates to systems and data, and to provide prompt responses to customers. Monitor daily cargo operations and proactively address any issues to minimize service disruptions.</li><li>Maintain up-to-date knowledge of cargo products, services, and procedures to provide accurate information and support.</li><li>Ensure all customer service interactions reflect high standards of excellence and professionalism.</li><li>Identify opportunities to improve customer satisfaction and contribute to continuous service enhancement initiatives.</li><li>Support the documentation process and ensure compliance with regulatory and company standards.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Proven experience in a customer service Supervisor role 3 to 5 Years, preferably within the cargo, logistics, or aviation sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work effectively under pressure.</li><li>Proficiency in reservation and cargo management systems.</li><li>Attention to detail and a commitment to timely service delivery.</li><li>Team player with a customer-first mindset.</li></ul><p>Job Type: Full-time</p>

Customer Service Supervisor

Novel Hotel City Center

<p><b>Job Vacancy: Guest Service Agent</b></p><p><b>Location:</b> Novel Hotel City Center, Abu Dhabi<br/><b>Department:</b> Front Office<br/><b>Reports to:</b> Front Office Manager<br/><b>Employment Type:</b> Full-time, On-site</p><p><b>Job Summary</b></p><p>We are currently seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office Team. The ideal candidate will be the first point of contact for our guests and play a key role in delivering an exceptional guest experience.</p><p><b>Key Responsibilities</b></p><p>- Welcome guests warmly and handle check-in and check-out procedures efficiently</p><p>- Respond to guest inquiries, requests, and concerns in a courteous and timely manner</p><p>- Manage reservations, room allocations, and guest profiles accurately</p><p>- Handle telephone calls, emails, and other guest communications professionally</p><p>- Coordinate with housekeeping and other departments to ensure guest satisfaction</p><p>- Process payments, billing, and cashiering duties according to hotel procedures</p><p>- Maintain a clean, organized, and professional front desk area</p><p><b>Qualifications &amp; Requirements</b></p><p>- Must be locally available and able to attend a personal interview</p><p>- Previous experience in a hotel front office is required</p><p>- Excellent communication and interpersonal skills</p><p>- Strong customer service orientation with a positive attitude</p><p>- Ability to work shifts, including weekends and public holidays</p><p>- Basic computer skills; knowledge of hotel PMS systems is a plus (Opera)</p><p>- Well-groomed, professional appearance</p><p>Interested candidates are invited to submit their CV to hrm.novel@danathotels.com.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,800.00 - AED2,200.00 per month</p><p>Application Question(s):</p><ul><li>Are you fine to work in a hotel in Abu Dhabi? Novel Hotel City Center is on Hamdan Street.</li><li>If selected, when would you be able to start with us?</li><li>Are you currently in the UAE and available to attend a face-to-face interview?  </li><li>Do you have actual work experience as a Receptionist or Guest Service Agent in a hotel? Previous employment certificates available?</li></ul>

Guest Service Agent (Front Office)

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><div><br>
Job Description</div><p><b><br>
What you will be doing:</b></p><ul><li>
Guest Services: Welcome visitors with a warm smile, efficiently manage their check-in and check-out processes, and quickly respond to their requests and concerns.</li><li>
Reservations Management: Manage bookings, handle cancellations, and make changes to reservations accurately through the hotel's property management system (PMS).</li><li>
Communication: Share details about the hotel's facilities, services, and nearby places of interest. Communicate clearly with guests, the cleaning staff, and other departments.</li><li>
Issue Resolution: Address guest complaints and problems with a professional approach, always aiming to ensure guest happiness.</li><li>
Office Tasks: Carry out a variety of office-related tasks like organizing files, entering data, and keeping up-to-date records of guests.</li><li>
Billing and Collections: Take care of payments, manage cash, and make sure all bills are correctly charged for every transaction.</li><li>
Security: Uphold the hotel's safety by keeping an eye on the front desk area and reporting any unusual behavior.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Minimum experience of two years in a similar role in 5-star Luxury Hotel.</li><li>
Knowledge in MS Office and Opera system.</li><li>
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required.</li><li>
Strong verbal and written communication skills and pride in personal presentation.</li><li>
A people person who is able to make genuine connections with their colleagues and guests.</li><li>
A genuine passion for customer service with a strong focus on always making our guest&rsquo;s feel welcome during their stay.</li></ul><div><br>
Additional Information</div><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Front Desk Agent

Hilton

<div><p>Cluster Groups, Meetings &amp; Events Coordinator - Hilton Abu Dhabi Yas Island</p><p>
A Cluster Groups, Meetings &amp; Events Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Cluster Groups, Meetings &amp; Events Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Adhere to the events and group yield policy in order to maximize revenue</li><li>
Develop and maintain a customer database</li><li>
Generate and develop sales leads and contact potential clients to build business relationships</li><li>
Research local competition and local events</li><li>
Manage administrative requests as directed by the Management Team</li><li>
Manage an events schedule to maximise yield</li><li>
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li><li>
Arrange and carry out Hotel show rounds</li><li>
Ensure the complete administration and execution of all planned events</li><li>
Participate in hotel promotional activities</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Cluster Groups, Meetings &amp; Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in a Conference and Events function</li><li>
Relevant degree, in a business discipline, from an academic institution</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Groups, Meetings & Events Coordinator - Hilton Abu Dhabi Yas Island

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