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assistant manager sales Jobs in Abu Dhabi

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assistant sales manager mice

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<ul><li>Follows policy and practice established by the sales and marketing, corporate sales &amp; marketing and the hotels&rsquo; goals and objectives.</li><li>Advises management of sales effort progress and bookings.</li><li>Follows, reviews, and advise the superior of ways to improve the sales and marketing standards and policy.</li><li>Performs the best to achieve the departmental as well as the hotel&rsquo;s business goals.</li><li>Reports on confirmed and anticipated bookings for forecasting purposes.</li><li>Meets regularly with hotel department heads to review sales efforts and provide feedback from customers.</li><li>Provides directions to all concerned departments regarding incoming groups.</li><li>Directs sales executives and/or sales coordinator to contact potential business leads, keeping control of heavy booking dates.</li><li>Resolves booking conflict based on group importance, revenue potential, alternate dates.</li><li>Corresponds with group contacts.</li><li>Pursues departmental procedure for approaching a contact from the initial call to documentation, to follow up.</li><li>Maintains close contract with travel agents, local business groups and airlines.</li><li>Entertains clients as needed.</li><li>Analyses sales results and competition, and recommend ways to improve the situation.</li><li>Liaises with concerned departments to ensure that operations will deliver the best quality products to the clients.
</li></ul><ul><li>Furnishes sales monthly reports according to the request on a timely basis.</li><li>Performs other duties as assigned by supervisor.</li></ul>
<p>
ADMINISTRATIVE RESPONSIBILITIES</p>
<ul><li>Checks and ensures that the jobs assigned to subordinates have been effectively completed on the timely basis and according to hotel&rsquo;s expectation.</li><li>Recommends corrective actions for unfavorable variances in job standards and budget commitment.</li><li>Establishes two-way communication within and related departments.</li><li>Communicates effectively with guests, subordinates, immediate supervisors and other section heads.</li><li>Attends daily briefing and departmental meetings as assigned by supervisor.</li><li>Manages time effectively by meeting deadlines on time.</li><li>Identifies and solves problems in a professional manner.</li><li>Assists others to ensure the operation is run smoothly and effectively.</li></ul>
<p>
TECHNICAL RESPONSIBILITIES</p>
<ul><li>Knows and understands policies of the department well and can guide others to perform the job well.</li><li>Recognizes and able to manage to maintain good quality products and presentation.</li><li>Checks, reviews, and proposes service standards established by the company.</li><li>Provides assistance to the subordinates and colleagues when required.</li><li>Maintains self and all personnel&rsquo;s grooming standards.</li><li>Manages wastes by reducing and recycling the wastes, carefully use of resources.
</li></ul><p>COMMERCIAL RESPONSIBILITIES</p>
<ul><li>Communicates effectively with guest, clients, business partners and staff.</li><li>To be a good sales person to promote hotel&rsquo;s image and businesses.</li><li>Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.</li></ul>
<p>
HUMAN RESOURCES RESPONSIBILITIES:</p>
<ul><li>To be evaluated according to the performance evaluation program.</li><li>Attends training as required by the company and to develop him/herself to grow effectively.</li><li>Motivates all employees to grow within the company.</li></ul>
<p>
RELATIONSHIP</p>
<ul><li>Reports to director of sales in case of DOS&rsquo; absence.</li><li>Coordinates with all concerned personnel to ensure that all activities are accomplished.</li><li>Interacts with clients. guests, government officials, supplies, and other important individual in the community in promoting the hotel.</li></ul>
OTHERS
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENT
</p><ul><li>Minimum education of Bachelor degree in Business Administration, Marketing or relevant discipline</li><li>Minimum of 3-4 years sales experience in a similar capacity,</li><li>Have excellent communication skills in written and spoken English</li><li>Result-Oriented. Have a positive attitude toward challenges and the drive to excel</li><li>Posses professional disposition with excellent communication and interpersonal</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>October 28, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Bachelor Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

Assistant Sales Manager ( MICE)

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Sales Executive - MICE to join our Sales team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, The Sales Executive - MICE Segment is responsible for generating, developing, and converting business opportunities within the Meetings, Incentives, Conferences, and Events market. This role focuses on driving revenue growth through strategic sales activities while upholding the hotel&rsquo;s luxury service standards. The Sales Executive - MICE cultivates strong client relationships, identifies new business sources, and ensures seamless planning and execution of group events in collaboration with the hotel&rsquo;s operational teams. The Sales Executive &ndash; MICE report to the Director of Sales.</p>
<p><b>
As a Sales Executive - MICE, you will be responsible for the following duties:</b></p>
<ul>
<li>Conduct sales calls, client meetings, site inspections, and presentations to showcase hotel facilities and services</li>
<li>Maintain an active pipeline and achieve assigned revenue targets for group rooms, events, and related services</li>
<li>Manage existing accounts to maximize repeat business, strengthen loyalty, and ensure client satisfaction</li>
<li>Build and maintain strong relationships with corporate clients, travel agencies, PCOs, DMCs, event planners, and industry partners</li>
<li>Act as the primary contact for MICE clients, handling inquiries, proposals, negotiations, and contract closures</li>
<li>Responsible for prospecting new accounts</li>
<li>Adhere to the Corporate SOP&rsquo;s</li>
<li>Follow up of tentative bookings in the assigned markets</li>
<li>Detailed knowledge of competitor set</li>
<li>Thorough knowledge of all services provided by the Hotel and all relevant facts and figures of hotel</li>
<li>Responsible for timely contracting from the client base responsible for</li>
<li>Assist the Director of Sales / Director of Commercial Strategy with the preparation of the annual budget by providing statistics and forecasts of account productions</li>
<li>Execute sales actions within set cost budget structure</li>
<li>Update OPERA contact database at all times</li>
<li>Stay updated on MICE industry trends, competitor activity, and market demands to identify new opportunities</li>
<li>Participate in trade shows, networking events, and sales missions to represent the hotel and strengthen market presence</li>
<li>Prepare regular sales reports, activity summaries, and forecasting updates for management</li>
<li>Ensure presentation materials, proposals, and communications reflect the brand&rsquo;s standards</li>
</ul>
<p><b>As a Sales Executive - MICE, we expect from you:</b></p>
<ul>
<li>Bachelor's degree in business / hospitality management or relevant qualification</li>
<li>At least 2 years solid experience in similar capacity, preferably in luxury hospitality field, resort experience will be a plus</li>
<li>Guest-focused and ability to build rapport with clients</li>
<li>Results driven and goal-oriented</li>
<li>Great negotiation and presentation skills</li>
<li>Excellent communication skills in English, both verbal and written</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Sales Executive - MICE

Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi)

<div>
 <span class="jobdescription">
  <p>
   <strong>
    Job Title
   </strong>
   : Conventions Section Head
  </p>
  <br/>
  <p>
   <strong>
    Department
   </strong>
   : Abu Dhabi Conventions &amp; Exhibitions Bureau
  </p>
  <br/>
  <p>
   <strong>
    &nbsp;
   </strong>
  </p>
  <br/>
  <p>
   <strong>
    Role Purpose
   </strong>
  </p>
  <br/>
  <p>
   Enhance Abu Dhabi&rsquo;s business tourism landscape, developing and promoting the Conventions sector, raising awareness of Abu Dhabi as a major MICE destination particularly in the areas of association congresses, conventions and meetings in-line with the defined strategic objectives.
  </p>
  <br/>
  <p>
   <strong>
    &nbsp;
   </strong>
  </p>
  <br/>
  <p>
   <strong>
    Key Responsibilities
   </strong>
  </p>
  <br/>
  <p>
   <u>
    Annual Planning &amp; Performance Management
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Contribute to the development of the Abu Dhabi Convention &amp; Exhibition Bureau department&rsquo;s annual business plan, ensuring that the plans for the conventions section are relevant, challenging and achievable.
   </li>
   <br/>
   <li>
    Monitor and report on the performance of the unit and individuals in line with the defined criteria.
   </li>
   <br/>
   <li>
    Identify potential shortfalls against performance targets and recommend activities to address such issues.
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    Conventions Operations
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Manage to position Abu Dhabi as the premier destination for business events in the region by leveraging the strengths of Abu Dhabi&rsquo;s key industry sectors and developing unique related products.
   </li>
   <br/>
   <li>
    Develop and maintain relationships with business event organisers/associations including ECA, ICCA, UIA, IAEE, PCMA, IAPCO, CIC, MPI, destination management companies and relevant MICE stakeholders to develop and promote Abu Dhabi as an attractive destination for business events.
   </li>
   <br/>
   <li>
    Manage and co-ordinate participation in relevant international tradeshows to generate association convention business leads to promote and drive attendance to business events in Abu Dhabi.
   </li>
   <br/>
   <li>
    Spearhead and coordinate with internal and external stakeholders to develop the business events strategy for prioritized industry clusters.
   </li>
   <br/>
   <li>
    Develop creative and relevant proposals to attract significant world congresses, conventions and meetings, managing the bidding and pitching process from start to finish including strategy development, liaison and communications.
   </li>
   <br/>
   <li>
    Coordinate with Abu Dhabi MICE stakeholders on congress and convention opportunities.
   </li>
   <br/>
   <li>
    Ensure leveraging data gathered by business intelligence team (MICE baseline, MICE steering model metrics, etc.) to perform analyses on segments, understand Abu Dhabi baseline, monitor gap to target vs. steering model metrics in-line with the defined strategy.
   </li>
   <br/>
   <li>
    Manage leveraging CRM database and business intelligence to influence key decision-makers to choose Abu Dhabi as host city for the identified business events
   </li>
   <br/>
   <li>
    Ensure participation in tourism committee on ad hoc basis to increase coordination with senior government stakeholders
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    Relationship &amp; Reporting
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Foster positive relationships and strong links with government and other key stakeholders, working closely with government agencies, international offices and ambassadors on the identification and development of business.
   </li>
   <br/>
   <li>
    Ensure timely reports are issued on the performance of the activities and KPIs with corrective action taken to mitigate deviation from plans, escalate red flags and provide recommendations for improvements.
   </li>
   <br/>
   <li>
    Ensure that all section reports are prepared timely and accurately and meet DCT requirements, policies and quality standards.&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    People Management&nbsp;&nbsp;
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Manage the effective achievement of assigned objectives through the leadership of the Section by setting of individual objectives, managing performance, developing and motivating staff to maximize performance.&nbsp;&nbsp;
   </li>
   <br/>
   <li>
    Lead the talent development initiatives for the assigned section, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.&nbsp;&nbsp;
   </li>
   <br/>
   <li>
    Act as a role model and drive adherence to organizational values and ethics by employees of the assigned section to foster a value driven culture within the organization.&nbsp;&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    Budgeting and Financial Planning&nbsp;&nbsp;
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Manage the preparation and recommend the section budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.&nbsp;&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    Policies, Systems, Processes &amp; Procedures&nbsp;&nbsp;
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Manage and ensure effective implementation of functional policies, procedures and controls covering all areas of assigned section activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.&nbsp;&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    Continuous Improvement&nbsp;
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.&nbsp;&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <strong>
    Communication and Business Relationships
   </strong>
  </p>
  <br/>
  <p>
   <u>
    Internal
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Tourism
   </li>
   <br/>
   <li>
    DCT Relevant Sectors / Departments
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <u>
    External
   </u>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Business event owners (e.g. trade associations, PCOs, institutions)
   </li>
   <br/>
   <li>
    Key Vendors &amp; Suppliers
   </li>
   <br/>
   <li>
    Government Authorities
   </li>
   <br/>
   <li>
    Trade intermediaries (e.g. chamber of commerce)
   </li>
   <br/>
   <li>
    MICE B2B/ B2C/ B2B2C Media, Business Media
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <strong>
    Qualifications
   </strong>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Bachelor&rsquo;s (Master&rsquo;s preferred) in Strategy, Hospitality Management, Project Management, Tourism, Business Administration or any other decree within relevant industry&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <strong>
    Experience
   </strong>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    6 to 8 years of experience in Tourism, MICE, Destination or any other experience within similar role or industry.
   </li>
   <br/>
   <li>
    At least 4 years of experience in a managerial position.
   </li>
   <br/>
   <li>
    Previous experience in strategic planning or equivalent is highly preferred.
   </li>
   <br/>
   <li>
    Strong knowledge in the tourism sector.&nbsp;
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   <strong>
    Skills
   </strong>
  </p>
  <br/>
  <ul>
   <br/>
   <li>
    Full professional English proficiency both in speaking and writing&nbsp;
   </li>
   <br/>
   <li>
    Arabic bilingual desirable but not mandatory&nbsp;&nbsp;
   </li>
   <br/>
   <li>
    Skilled in MS Office (PowerPoint, Word and Excel)
   </li>
   <br/>
   <li>
    Knowledge and functional understanding of the tourism industry, regionally and globally
   </li>
   <br/>
   <li>
    High level of competency in relevant software applications
   </li>
   <br/>
   <li>
    Self-motivated with a proven ability to complete work in a timely manner
   </li>
   <br/>
   <li>
    Ability to quickly integrate with existing business software tools and knowledge of other relevant industry software
   </li>
   <br/>
   <li>
    Excellent written and verbal communication skill - including appropriate stakeholder alignment
   </li>
   <br/>
   <li>
    Evidence of creating, implementing, and managing policies and procedures
   </li>
   <br/>
   <li>
    Ability to multi-task and to prioritize work effectively
   </li>
   <br/>
   <li>
    Ability to work under own direction and high degree of initiative
   </li>
   <br/>
  </ul>
  <br/>
  <p>
   &nbsp;
  </p>
 </span>
</div>


Conventions Section Head JOB

Abercrombie and Fitch Stores

A global retail company is seeking an Assistant Manager in Abu Dhabi. In this multifaceted role, you will drive sales, manage daily operations, and lead a team to deliver exceptional customer service. Ideal candidates will have either a Bachelor's degree or supervisory experience, alongside strong problem-solving and team-building skills. Join us to grow and develop in a supportive, inclusive environment.

Store Leadership Lead: Drive Sales, Develop Talent

IHG Hotels & Resorts

<div><p>InterContinental Hotel &amp; Residences Abu Dhabi is seeking a highly strategic and results-driven <b>Cluster Commercial Director</b> to lead the commercial strategy across both the hotel and residences. This pivotal role will be responsible for optimizing all revenue-generating departments &mdash; including Sales, Marketing, Revenue Management, and Reservations &mdash; and driving the property&rsquo;s overall market performance.</p><p>
The ideal candidate will demonstrate exceptional leadership, analytical strength, and business acumen, with the ability to balance strategic vision and operational execution.</p><p>
A little taste of your day-to-day:</p><p>
Every day is different, but you&rsquo;ll mostly do:</p><p><b>
Strategic Leadership</b></p><ul><li>
Develop and implement a comprehensive commercial strategy for both the Hotel and Residences to deliver revenue and profitability objectives.</li><li>
Ensure all commercial functions operate cohesively under a unified business vision.</li><li>
Identify market trends, competitor activities, and emerging opportunities to strengthen market share.</li><li>
Provide commercial insights and recommendations to support long-term strategic decision-making.</li></ul><p><b>
Revenue &amp; Sales Management</b></p><ul><li>
Drive the Sales strategy across corporate, MICE, leisure, and long-stay segments to achieve and exceed revenue targets.</li><li>
Oversee Revenue Management and pricing decisions to ensure optimal business mix and yield.</li><li>
Utilize IHG systems and reporting tools to forecast accurately, monitor performance, and implement corrective actions where needed.</li><li>
Maintain strong client relationships, ensuring key accounts and partnerships are developed and retained effectively.</li></ul><p><b>
Marketing &amp; Communications</b></p><ul><li>
Lead the Marketing and Communications strategy in line with IHG brand standards.</li><li>
Maximize brand visibility, reputation, and digital presence in local and international markets.</li><li>
Oversee promotional campaigns, public relations, and partnerships to support business objectives.</li></ul><p><b>
Team Leadership &amp; Development</b></p><ul><li>
Lead, mentor, and develop a diverse commercial team, creating a culture of accountability, collaboration, and excellence.</li><li>
Provide regular coaching, performance reviews, and professional development opportunities.</li><li>
Encourage innovation and best practices across commercial functions.</li></ul><p><b>
Collaboration &amp; Compliance</b></p><ul><li>
Partner closely with the Cluster General Manager and Finance teams to align commercial plans with the broader business strategy.</li><li>
Ensure adherence to IHG policies, brand standards, and compliance requirements.</li><li>
Represent the property at industry events, client meetings, and networking forums to enhance business visibility.</li></ul><p>
What we need from you:</p><ul><li>
Bachelor&rsquo;s degree <b>i</b>n Business Administration, Marketing, or Hospitality Management; a Master&rsquo;s degree is an advantage.</li><li>
Minimum 7 years of progressive commercial leadership experience within a luxury or upper-upscale hotel environment.</li><li>
Demonstrated success in developing and executing revenue and sales strategies with measurable results.</li><li>
Strong analytical, negotiation, and decision-making skills.</li><li>
Excellent communication and stakeholder management abilities.</li><li>
In-depth knowledge of digital marketing, pricing, distribution, and revenue optimization.</li><li>
Familiarity with IHG systems (Opera PMS, Concerto, Business Intelligence tools) preferred.</li><li>
Experience in the Abu Dhabi or GCC market highly desirable.</li></ul><p>
What you can expect from us:
</p><p>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Cluster Commercial Director - InterContinental Hotel & Residences Abu Dhabi

Majid Al Futtaim

Business Introduction <p>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.</p> Job Title <p>Assistant Store Manager Lifestyle Operations</p> Role Summary <p>The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives.</p> Role Profile <ul><li>Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends</li><li>Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times</li><li>Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.</li><li>Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets</li><li>Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale</li><li>Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.</li><li>Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage</li><li>Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.</li></ul> Requirements <ul><li>Diploma - High School Certificate</li><li>Qualification In Retail Related Field Is An Added Advantage</li><li>Minimum 4-5 Years' Industry Experience</li><li>Excellent To Fluent English</li><li>Must Be A Team Player</li><li>Excellent Communication Skills</li></ul> What We Offer <ul><li>At Majid Al Futtaim, we're on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We're proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work from any country in the world for 30 days a year.</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul>

Assistant Store Manager - eleventy

Reportage Properties LLC

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   About Us:
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  We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
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  We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
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   Key Responsibilities:
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   Customer Service Excellence:
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   Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
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   Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
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   Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
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   Data Management &amp; Collaboration:
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   Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
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   Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
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   Team Leadership &amp; Operational Support:
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   Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
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   Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
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   Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
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   Quality Assurance &amp; Performance Management:
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   Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
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   Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
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   Assist in preparing detailed weekly and monthly performance reports for management.
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   Compliance:
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   Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
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   Required Qualifications &amp; Experience:
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   Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
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   A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
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   Proven experience in the real estate, property development, or a related industry is highly preferred.
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   Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
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   Required Skills &amp; Competencies:
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    Exceptional Communication:
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   Outstanding verbal and written communication skills.
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    Leadership &amp; Interpersonal Skills:
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   Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
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    Detail-Oriented &amp; Organized:
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   Meticulous attention to detail and excellent organizational skills.
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    Adaptability:
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   Capable of multitasking and thriving in a dynamic, fast-paced environment.
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    Professionalism:
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   Demonstrates discretion, empathy, and a customer-centric approach in all situations.
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   What We Offer:
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   Competitive salary and commission-based incentives.
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   A dynamic and professional work environment.
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   Career growth opportunities in a leading real estate firm.
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  If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
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   How to Apply:
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  Send your resume to Talent@reportageuae.com "
  <strong>
   Call Center Assistant Manager &ndash; Real Estate
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  ."
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Call Center Team Lead

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