sales manager

project manager

operations manager

administrative assistant

hr manager

assistant spa manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
 </li>
 <li>
 Ensures all employees have the proper supplies, equipment and uniforms.
 </li>
 <li>
 Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
 </li>
 <li>
 Maintains cleanliness of spa and related areas and equipment.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
 </li>
 <li>
 Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
 </li>
 <li>
 Ensure the department operational budget is in line and that all costs are strictly controlled.
 </li>
 <li>
 Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
 </li>
 <li>
 Assists in preparing the annual business plan, forecasts and marketing plan.
 </li>
 <li>
 Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
 </li>
 <li>
 Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
 </li>
 <li>
 Formulate policies and procedures for the spa, recreation and pool operations.
 </li>
 <li>
 Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
 </li>
 <li>
 Prepare periodic reports for senior management on the activities and usage of the spa.
 </li>
 <li>
 Respond to guest feedback and complains proactively and with care.
 </li>
 <li>
 Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
 </li>
 <li>
 Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
 </li>
 </ul>
 
 
 
 
 
 Ensuring and Delivering Exceptional Customer Service
 
 
 <ul>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 </ul>
 
 
 
 
 
 Conducting Human Resources Activities
 
 
 <ul>
 <li>
 Conducting Human Resources Activities
 </li>
 <li>
 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees understand expectations and parameters
 </li>
 <li>
 Brings issues to the attention of the department manager and Human Resources as necessary.
 </li>
 <li>
 Observes service behaviors of employees and providing feedback to individuals.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 </li>
 <li>
 Participates in an on-going employee recognition program.
 </li>
 <li>
 Reviews comment cards and guest satisfaction results with employees.
 </li>
 <li>
 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Supervises on-going training initiatives and conducting training when appropriate.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Fully embrace the philosophy of guest and customer service and own the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of internal and external customers;
 </li>
 <li>
 Are detail oriented and hands on;
 </li>
 <li>
 Are a team player with strong interpersonal skills;
 </li>
 <li>
 Have the potential to develop into a leader, motivate and develop self and other associates;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Have knowledge of hotel computer systems and other IT related applications;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
 <ul>
 <li>
 This job may require you to work on holidays and/ or weekends;
 </li>
 <li>
 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
 </li>
 <li>
 This job often requires extended hours beyond a typical work week;
 </li>
 <li>
 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
 </li>
 <li>
 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
 </li>
 <li>
 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Assistant SPA Manager

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Supervise and manage spa staff, including aestheticians, massage therapists, receptionists, and cleaning staff.</li><li>
Create and manage staff schedules to ensure adequate coverage during peak times and efficient operation during slower periods.</li><li>
Provide training for new and existing staff to maintain high service standards and keep them updated on the latest techniques and industry trends.</li><li>
Build and maintain positive relationships with clients, addressing their concerns and ensuring a high level of customer satisfaction.</li><li>
Oversee front desk operations, ensuring a smooth check-in and check-out process, handling reservations, and addressing client inquiries.</li><li>
Monitor and manage spa inventory, including skincare products, oils, and other consumables.</li><li>
Plan and execute marketing strategies and promotional events to attract new clients and retain existing ones.</li><li>
Monitor and drive sales goals, encouraging upselling of services and products.</li><li>
Ensure that all spa equipment is in good working order, coordinating repairs or replacements as necessary.</li><li>
Maintain a clean and organized spa environment, adhering to health and safety standards.</li><li>
Monitor and maintain high standards of service quality, providing feedback and guidance to staff as needed.</li><li>
Ensure the spa complies with all local health and safety regulations.</li><li>
Keep accurate records of spa services, financial transactions, and employee performance.</li><li>
Generate regular reports on spa performance for upper management.</li><li>
Handle customer complaints or staff conflicts in a professional and effective manner.</li><li>
Make informed decisions on matters related to staff, services, and overall spa management.</li><li>
Stay informed about industry trends, new treatments, and technologies, and implement changes to keep the spa competitive.</li></ul> 

Qualifications 
Your personality counts more than your CV &hellip; 
<ul><li>
You have 3-5 years of experience in similar role of Head Spa therapist, knowledge of local market, experience in hospitality.</li><li>
Proficiency in Microsoft Office suite and computer skills.</li><li>
Previous experience in spa therapy would be recommended.</li><li>
Knowledge of driving revenue and ensuring maximum efficiency of the booking channels.</li><li>
Guest Service Excellence</li></ul> 

Additional Information 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Assistant Spa Manager

Atlantis the Royal

<div></div><div><div>Assistant Manager, Resort - Atlantis The Royal 
(16945)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About The Role 
As the Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests&rsquo; arrival, departure and in-house experiences are as per resort standards.</div>
<div>
You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.</div>
<div>
About You 
Ideally, we&rsquo;d love you to have a bachelor&rsquo;s degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Resort - Atlantis The Royal

Accor

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
M&ouml;venpick Hotels &amp; Resorts (MH&amp;R) is in the &ldquo;moments&rdquo; business. We&rsquo;re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.
It doesn&rsquo;t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.
We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 
Job Description 
The Role<ul><li>
To oversee the Recreation operations and recreation facilities of the Hotel</li><li>
To be entrepreneurial and to think beyond the boundaries is expected and not requested</li><li>
To provide service that is sincere, warm and enthusiastic, ensuring the guests&rsquo; satisfaction</li><li>
To take the time to get to know the guests and to be committed to service excellence</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Coordinating purchasing for the Spa &amp; gym with the finance team as per the hotel procedures</li><li>
Plan gym activities, classes and communicate to members and guests.</li><li>
Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions.</li><li>
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li><li>
Regularly complete a competitor analysis and make recommendations as required</li><li>
Work with the marketing team to come up with a plan to meet sales targets.</li></ul>
Operational<ul><li>
Train and develop the recreation team in line with the departmental operating standards</li><li>
Maintain a consistent focus on improving the overall flow of the recreation operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs</li><li>
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities</li><li>
Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions</li><li>
To lead daily Recreation briefings and monthly employee meetings</li><li>
To have a complete understanding of and to adhere to M&ouml;venpick Hotels &amp; Resorts policy relating to Fire, Hygiene, Health and Safety.</li><li>
To drive the performance of the Recreation team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources</li><li>
Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.</li><li>
To ensure a consistently high standard of grooming is followed and by self and team</li><li>
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction</li><li>
Have full knowledge of all products and services provided by the property.</li><li>
Regularly spot check duty shift checklists to ensure tasks are completed.</li><li>
Work with Housekeeping to ensure the Recreation areas and Massage rooms are kept clean and towels are available for members and guests at all times.</li><li>
To carry out any other reasonable duties and responsibilities as assigned.</li></ul>
Administration:<ul><li>
To work closely with the Finance department to produce monthly financial reports timely &amp; accurately</li><li>
Maintain up to date member records and data base</li><li>
To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve member/guest satisfaction level as well as employee productivity and satisfaction</li><li>
Oversee the implementation of a training plan for all recreation team members</li><li>
Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.</li></ul> 

Qualifications 
<ul><li>
Proven experience working as a Spa Supervisor</li><li>
CPR and First Aid certifications are advantageous</li><li>
Effective communication skills</li><li>
Exceptional customer service skills</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Spa Supervisor

<div>Company Description 
Our adventure camp in the Hatta mountains celebrates the land&rsquo;s spirit, providing countless ways to play and explore the outdoors. Fifty caravans form a lively community inspired by nomadic exploration, surrounded by hiking and biking trails throughout mountainous terrain that immerse guests in the region&rsquo;s natural beauty. A central restaurant fueled by local flavors is designed for guests to gather, and a wellness center offers restorative rituals drawing from local tradition. 
Job Description 
Role Overview 
As the Assistant Wellness &amp; Programming Manager, you will support the design, coordination, and delivery of immersive guest experiences that align with our property&rsquo;s wellness, nature, and adventure ethos. This role bridges thoughtful planning with on-the-ground execution, helping bring our vision of transformative, purpose-driven travel to life. You will assist in curating and managing a dynamic calendar of wellness activities, cultural programming, and seasonal events&mdash;ensuring every guest experience is enriching, seamless, and deeply rooted in place.
Key Responsibilities
Program Design &amp; Execution<ul><li>
Assist in the development and execution of daily wellness, adventure, and cultural programming that reflects the property&rsquo;s values and seasonal rhythms.</li><li>
Support the curation of holistic experiences, including yoga, meditation, nature immersions, creative workshops, and local artisan collaborations.</li><li>
Ensure all activities are delivered with consistency, professionalism, and attention to guest well-being.</li></ul>
Guest Engagement &amp; Personalization<ul><li>
Interact directly with guests to promote programming, gather feedback, and help tailor offerings to individual needs and interests.</li><li>
Act as an on-site ambassador of wellness and connection, creating warm, authentic interactions that enhance guest satisfaction and emotional resonance.</li></ul>
Operational Support<ul><li>
Coordinate logistics for daily and special events, including space setup, equipment, partner scheduling, and guest communications.</li><li>
Ensure all wellness spaces are maintained to the highest standard of cleanliness, ambiance, and functionality.</li></ul>
Collaboration &amp; Partnership<ul><li>
Work closely with the Wellness &amp; Programming Manager to build partnerships with visiting practitioners, local experts, and experience providers.</li><li>
Support cross-departmental collaboration to ensure programs are seamlessly integrated into the broader guest journey.</li></ul>
Content &amp; Storytelling<ul><li>
Assist marketing and communications teams by providing updates, stories, and visual content that bring our programming to life across digital platforms.</li><li>
Contribute to the creation of guest materials such as itineraries, activity guides, and seasonal calendars.</li></ul> 
Qualifications<ul><li> 
Minimum 5 years of experience in hospitality, wellness, events, or lifestyle programming.</li><li>
Passion for wellness, nature, and creating meaningful human experiences.</li><li>
Background in holistic health, fitness, hospitality, or cultural curation is a strong advantage.</li><li>
Excellent communication, interpersonal, and organizational skills.</li><li>
Comfortable leading small group sessions or hosting guest activities when needed.</li><li>
Energetic, flexible, and detail-oriented, with a guest-first mindset.</li></ul> 
Additional Information 
What&rsquo;s In It for You<ul><li>
Lots of opportunity to progress and switch it up as part of a global family of brands.</li><li>
Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!</li><li>
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work</li><li>
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture</li></ul>
This is a rare opportunity to be part of a purpose-driven hospitality concept that merges nature, design, and experience.
Join us at Hatta - where nature leads, community thrives, and stories unfold.</div>

Assistant Wellness & Programming Manager - New Opening - Hatta

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
Position Summary:
Rixos Properties is seeking a proactive and goal-oriented Assistant Sales Manager to support the Sales team in driving revenue, managing client relationships, and securing new business opportunities. The Assistant Sales Manager will be responsible for maintaining account portfolios, conducting sales activities, and contributing to the achievement of sales targets. This role plays a vital part in supporting the department&rsquo;s commercial success and customer satisfaction.<ul><li>
Key Responsibilities:</li></ul><ul><li>Sales Support: Assist the Sales Manager in executing sales strategies to meet revenue targets across assigned market segments.</li><li>Client Management: Maintain and grow relationships with existing clients, ensuring their needs are met and opportunities for upselling are explored.</li><li>Lead Generation: Identify new sales opportunities through research, networking, and client outreach. Conduct sales calls and presentations to generate business.</li><li>Proposal Development: Prepare quotations, proposals, and contracts tailored to client requirements. Follow up on offers and close sales efficiently.</li><li>Market Monitoring: Stay informed of market trends, competitor activity, and industry developments to support strategic sales planning.</li><li>Reporting: Maintain accurate records of sales activities and prepare reports on performance, client interactions, and potential business opportunities.</li><li>Collaboration: Work closely with the Revenue, Marketing, and Events teams to align offers, pricing, and service delivery.</li><li>Client Engagement: Organize and conduct site inspections, property tours, and client meetings to promote the property&rsquo;s offerings.</li><li>CRM Management: Ensure all client data is accurately recorded in the CRM system and follow-ups are completed in a timely manner.</li><li>Compliance: Ensure all sales activities comply with internal policies, procedures, and relevant regulations.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Business, Marketing, Hospitality Management, or a related field.</li><li>Preferably fluent in the German Language</li><li>Previous experience in a sales or customer-facing role, preferably within the hospitality industry.</li><li>Strong interpersonal, communication, and negotiation skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM systems is an advantage.</li><li>Highly motivated and target-driven with a focus on results.</li><li>Strong organizational and time management skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Professional appearance and customer-focused mind-set.</li></ul></div>

Assistant Sales Manager - Germany, Austria, Switzerland Markets

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Take ownership and responsibility for Duty Management shifts</li><li>Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms</li><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Programme (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required</li><li>College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li><li>Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations</li></ul></div>

Night Manager

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