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associate customer services qatarization

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
  </li>
  <li>
   Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  </li>
  <li>
   Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
  </li>
  <li>
   Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
  </li>
  <li>
   Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  </li>
  <li>
   Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  </li>
  <li>
   Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
  </li>
  <li>
   Ensures compliance to internal service quality standards and compliance to audit requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Qatari ID
  </li>
  <li>
   Passport
  </li>
  <li>
   Educational Certificates - Degree
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3576 - Associate Customer Services (Qatarization)

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group&rsquo;s products and services and encouraging customers to increase their business with the Group. Will be replacing the Manager, Customer Services during his/her absence.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Proactively market the Group&rsquo;s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
  </li>
  <li>
   Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Senior Associate, Customer Services
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  </li>
  <li>
   Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.
  </li>
  <li>
   Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
  </li>
  <li>
   Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
  </li>
  <li>
   Assist customers in filling out various forms and applications as requested such as opening an account; applying for a loan and an ATM, credit cards and checkbook; standing order instructions etc.
  </li>
  <li>
   Coordinate with tellers and branch operations staff on an &ldquo;as is needed&rdquo; basis to ensure smooth operations, and timely and friendly service delivery.
  </li>
  <li>
   Receive loan applications from customers and prepare the corresponding loan agreements, check dormant accounts, and approve customers&rsquo; signatures.
  </li>
  <li>
   Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
  </li>
  <li>
   Refer to Manager, Customer Services for any unresolved queries on transactions handled.
  </li>
  <li>
   Monitors the service standards operational in the branches and looks for creative ways to improve service delivery.
  </li>
  <li>
   Ensures compliance to internal service quality standards and compliance to audit requirements
  </li>
  <li>
   Learning &amp; Knowledge:
  </li>
  <li>
   Possess working knowledge of branch customer service to carry out duties and responsibilities.
  </li>
  <li>
   Identify related areas for professional development of self.
  </li>
  <li>
   Proactively identify areas for professional development of self and undertake development activities.
  </li>
  <li>
   Seek out opportunities to remain current with all developments in professional field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education/Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 2 years of relevant experience, preferably within a highly rated international bank.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Qatari ID
  </li>
  <li>
   Passport
  </li>
  <li>
   Educational Certificates - Degree
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3575 - Senior Associate Customer Services (Qatarization)

<div>
 The Chief Executive Officer (CEO) is responsible for delivering sustainable growth and profitability through the strategic leadership and execution of MRO (Maintenance, Repair, and Overhaul) operations supporting sovereign defense capabilities in Qatar. The CEO will oversee corporate strategy, operational excellence, and financial performance across air, land, and naval domains. This role requires visionary leadership to foster long-term partnerships with global OEMs, ensure cost-effective, KPI-driven service delivery, facilitate technology and knowledge transfer, and build a highly skilled national workforce. The CEO is accountable for aligning organizational performance with stakeholder growth and profitability expectations.
 <br/>
 <br/>
 <strong>
  Strategic Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and execute long-term corporate strategy focused on profitability, operational capability, and revenue growth aligned with national priorities.
  </li>
  <li>
   Lead strategic planning, annual business plans, and policy development to ensure sustained value creation.
  </li>
  <li>
   Build and manage relationships with OEMs, international suppliers, government stakeholders, and defense authorities.
  </li>
  <li>
   Promote high-value technology transfer and knowledge-sharing agreements to strengthen local defense capabilities.
  </li>
  <li>
   Oversee strategic risk management frameworks to mitigate operational, financial, and reputational risks.
  </li>
  <li>
   Drive achievement of shareholder profitability and year-on-year revenue growth targets.
  </li>
  <li>
   Explore new revenue streams, including adjacent services, lifecycle support, and regional expansion opportunities.
  </li>
  <li>
   Foster a culture of innovation, digital transformation, and data-driven decision-making.
  </li>
  <li>
   Align all 2030 company objectives and Qatar National Vision 2030
  </li>
  <li>
   Implement transparent governance, accountability, and performance improvement mechanisms.
  </li>
  <li>
   Ensure full alignment between the organization&rsquo;s 2030 strategic objectives and Qatar National Vision 2030.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver operational performance against KPIs across all MRO programs (Air, Land, Naval etc.) ensuring high equipment readiness and customer satisfaction
  </li>
  <li>
   Optimize cost efficiency across the company while safeguarding quality, safety, and mission-critical availability and readiness
  </li>
  <li>
   Approve high-value contracts, proposals, tenders, and procurement strategies within delegation of authority
  </li>
  <li>
   Ensure proper financial oversight, budgeting, forecasting, and cost control in accordance with best practice and audit standards
  </li>
  <li>
   Implement business continuity planning and crisis response strategies across all critical operations
  </li>
  <li>
   Drive contract lifecycle performance tracking to proactively resolve risks, penalties and underperformance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and sustain a high performing leadership team with strong commercial, operational, and technical expertise
  </li>
  <li>
   Lead workforce transformation to prioritize local talent development, &ldquo;Qatarization&rdquo;, and capability building
  </li>
  <li>
   Drive a performance driven and accountable/ownership culture with measurable individual and team KPIs
  </li>
  <li>
   Mentor future Qatari leaders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial And Commercial KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Revenue Growth: Annual increase in company revenue
  </li>
  <li>
   Profitability: EBITDA margin and net profit levels within Board approved criteria
  </li>
  <li>
   Cost Efficiency: Annual reduction or maintaining in operational cost
  </li>
  <li>
   Contract Performance: Delivery against contractual KPIs, including timely and budget metrics
  </li>
  <li>
   Business Development: Minimum of 2 new strategic contracts awarded annually
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Strategic And Capability KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technology Transfer: Technology/knowledge transfer initiatives executed per year
  </li>
  <li>
   Sovereign Capability: Increase in percentage of services delivered by locally trained staff
  </li>
  <li>
   Qatarization: Annual increase in &ldquo;Qatari nationals&rdquo; in technical and leadership roles
  </li>
  <li>
   Digitalization: Implementation of 1 digital MRO optimization or AI projects per year
  </li>
  <li>
   Compliance and Risk Management: Zero major findings in internal/external audits and risk reviews
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s in fields related to Business Administration, Economics, Management, or Engineering.
  </li>
  <li>
   Advanced degree (master's or MBA) will be an advantage.
  </li>
  <li>
   Professional certification such as CMP, PMP, or equivalent is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   15 to 20 years of Experience
  </li>
  <li>
   10+ years of progressive leadership experience, including executive roles.
  </li>
  <li>
   Proven track record in strategic leadership, financial acumen, and operational management.
  </li>
  <li>
   Experience in Defense - Manufacturing , Operations and Investment
  </li>
 </ul>
</div>


CEO (External Client)

Nakilat

<p></p><div><div><div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary and Purpose</b></h2>
</div><p></p><div>
<p>Design and implement a talent assessment and development framework, methodology and process for the purposes of talent identification, development, and succession planning, with an emphasis on National Development.</p>
<p>Execute the full ADDIE (Analysis, Design, Development, Implementation, and Evaluation) cycle in relation to Learning and Development for all NAKILAT employees and managers, with particular focus on the development of Qatari Nationals. Manage the initiatives and programs that will enable NAKILAT to achieve its short-term Qatarization goals and long-term Qatarization objectives.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities</b></h2>
</div><div><p><b>
Key Accountabilities:</b></p>
<p><b>Learning &amp; Talent Development:</b></p>
<p>1. Implement Learning and Development, Career Planning and Succession Planning tools &amp; methodologies reflecting leading practices in the Oil and Gas sector and the Maritime industry.</p>
<p>2. Deliver development centers with associated psychometric assessments, interpreting the results to compile Employee and Line Managers' feedback reports that include recommended development actions.</p>
<p>3. Collaborate with the Head of L&amp;D to design an Employee Development Program to retain and develop high potential employees by building on any capability assessments to identify capability gaps.</p>
<p>4. Coordinate with the Line Managers to identify capability and competency requirements of high potential candidates and identify and recommend Training and Development requirements to bridge these gaps.</p>
<p>5. Review, analyze, and assess career progression and succession planning requirements and identify and recommend relevant training and development requirements.</p>
<p>6. Support flexible career paths and succession planning that focus on aligning talent and opportunities by reviewing internal and external recruiting pipelines in collaboration with the Head of Learning and Development, Talent Acquisition and Line Managers.</p>
<p>7. Ensure timely identification of potential key roles/jobs and high potential candidates who could go through the succession planning process.</p>
<p>8. Work with potential successor candidates to support them through succession planning programs.</p>
<p>9. Assess skills and experience required for unmatched critical positions, and report risk areas, if any, to the Head of Learning and Development in collaboration with other concerned parties to put in place mitigation plans to address these risk areas.</p>
<p>10. Support the delivery of high-profile business critical development programs such as operational technical programs, leadership development programs and professional accreditation programs.</p>
<p>11. Project manage the development of the Annual Training Plan to address skills gaps and identified training needs, with a specific focus on Qatari Nationals.</p>
<p>12. Identify suitable training providers available, both locally, regionally, and overseas, in order to deliver training objectives in line with management's requirements and coordinate the training delivery process to ensure the achievement of learning objectives.</p>
<p>13. Participate in the ongoing execution of a blended learning strategy and work with the Head of L&amp;D to develop the virtual delivery model, including eLearning, online classrooms, self-directed learning, peer-to-peer learning, and social learning.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Accountabilities - 2</b></h2>
</div><p></p><div>
<p><b>Qatarization:</b></p>
<p>14. Support the Career Development Planning process and advise the appropriate development actions to be taken to develop Qatari Nationals towards senior roles, as well as ensure that CDPs are in place for selected Qatari Nationals.</p>
<p>15. Assist in developing and implementing a &lsquo;Mentoring and Coaching Programme&rsquo; for Qatari Nationals, including Post holders, Graduate Developees, and Trainees. Once implemented, track and report on the progress and success of these programmes.</p>
<p>16. Design, develop, and implement talent programs for &lsquo;young&rsquo; Qatari talent, including the Marine Cadet Training Programme in association with QatarEnergy.</p>
<p>17. Manage and successfully implement students&rsquo; sponsorships and report regularly on student progress.</p>
<p><b>Performance Management:</b></p>
<p>18. Participate in the establishment and maintenance of effective performance management policies, processes and systems within NAKILAT.</p>
<p>19. Manage all phases of the Performance Management cycle (planning, review, and appraisal).</p>
<p>20. Analyze and publish periodic internal reports on performance management practices and processes.</p>
<p>21. Support the Performance Improvement process for employees who are underperforming in their current roles by ensuring that Performance Improvement Plans are in place, and well tracked.</p>
<p><b>Generic Accountabilities:</b></p>
<p><b>Quality, Health, Safety, &amp; Environment (QHSE):</b></p>
<p>22. Adhere to all relevant QHSE policies, procedures, instructions, and controls so that NAKILAT provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.</p>
<p><b>Policies, Systems, Processes &amp; Procedures:</b></p>
<p>23. Implement approved departmental policies, processes, and procedures.</p>
<p>24. Work with the Head of L&amp;D to improve and advance policies &amp; procedures whenever possible.</p>
<p>25. Work to enhance the existing Learning Management System in SuccessFactors through effective change management processes in conjunction with IT professionals both internal &amp; external.</p>
<p><b>Others:</b></p>
<p>26. Carry out any other duties as directed by the immediate supervisor.</p>
</div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Qualifications, Experience and Job Skills</b></h2>
</div><div><div><b>
Qualifications:</b><br>
<ul><li>Bachelor&rsquo;s degree in Business Administration, Human Resources, Psychology or any other related field.</li><li>British Psychological Society (BPS) Level A &amp; P preferred or equivalent.</li></ul></div>
<div><b>Experience:</b><br>
<ul><li>5-7 years of related experience of which a minimum of 3-5 years should be in a similar position / responsibility.</li><li>Previous experience in Oil &amp; Gas industry and regional experience is preferred</li></ul></div>
<div><b>Job Specific Skills:</b><br>
<ul><li>Experience of the full ADDIE cycle in a Learning and Development section</li><li>Knowledge of Learning and Development principles and best practices</li><li>Knowledge of Microsoft Office &amp; Learning Authoring Tools</li><li>Knowledge of SAP ERP &amp; SuccessFactors LMS</li><li>Assessment &amp; Development Methodologies</li></ul></div><br>
</div></div></div>
</div></div></div></div><div></div><div><div><div><div><h1 class="jobSectionHeader"><b>Learning &amp; Development Specialist
</b></h1></div></div></div></div><div></div><div><div><div><div>Department: Human Resources
</div></div></div></div><div><div><div><div>City: Doha Office<br>
</div></div></div></div><div></div><p><br>
<b>Job Segment: </b>Recruiting, QA, Quality Assurance, Learning, Change Management, Human Resources, Quality, Technology, Management
</p></div><div></div><div><div><p>Apply now</p></div></div></div></div></div><p></p>

Learning & Development Specialist

Qatar Chemical Company

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Design, implement and maintain information system solutions to help the organization operate more efficiently and effectively. Develop solutions to add new functionality to existing computer systems and oversee the installation and configuration of different systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities
  </strong>
 </p>
 <p>
  <strong>
   Systems and Server Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain Infrastructure system, security, and perform application backups.
  </li>
  <li>
   Administer and manage virtual servers using VMWare technology and physical servers using Dell Open Manage and HP Insight Management tools.
  </li>
  <li>
   Automate support and maintenance for desktop devices using Terminal Services and/or any remote services and deployment tool.
  </li>
  <li>
   Install, commission and administer Dell/HP rackmount/blade servers.
  </li>
  <li>
   Perform server deployments, preventive maintenance, troubleshooting, and disaster recovery.
  </li>
  <li>
   Monitor the tape backup and data recovery systems using Veritas NetBackup or equivalent.
  </li>
  <li>
   Administer and manage Microsoft Exchange e-mail servers and mailboxes.
  </li>
  <li>
   Administer and manage Q-Chem&rsquo;s Azure environment and Microsoft 365 systems such as Azure AD, Defender, Teams, and related systems.
  </li>
  <li>
   Administer and maintain DHCP and DNS servers.
  </li>
  <li>
   Administer and manage SAN (Storage Area Network) storage systems.
  </li>
  <li>
   Deploy and monitor UPS systems.
  </li>
 </ul>
 <p>
  <strong>
   Computer Networks and Security
  </strong>
 </p>
 <ul>
  <li>
   Oversee network installation &amp; troubleshooting (LANs, switches, and routers), deploy wireless access points and administer Cisco wireless LAN controllers.
  </li>
  <li>
   Manage and Monitor networks using tools like Net Brain, Cisco Works, Solarwinds, OP Manager or equivalent.
  </li>
  <li>
   Administer, monitor, and maintain Intrusion Prevention Systems, monitor reports for security violations.
  </li>
  <li>
   Manage, monitor and maintain bandwidth management systems like Riverbed or similar.
  </li>
  <li>
   Administer and maintain file system security, Active Directory, Group policy and RSA Secure ID management system.
  </li>
  <li>
   Conduct operations, monitor and maintain Network Admission Control system (NAC) like Forescout, Juniper or similar.
  </li>
  <li>
   Monitor and manage Web and email filters (Websense, IronPort or equivalent), remote computing services via OWA and VPN.
  </li>
 </ul>
 <p>
  <strong>
   IT Operations and Technical Support
  </strong>
 </p>
 <ul>
  <li>
   Provide Level 2 technical support to the systems technicians for the desktop computing environment of over 1200 PCs/laptops and over 150 printers.
  </li>
  <li>
   Schedule system outages for routine maintenance.
  </li>
  <li>
   Handle Helpdesk tickets and follow up based on Level 1 escalations to ensure that tickets are closed/resolved within the SLA period.
  </li>
  <li>
   Develop relevant operating procedures, document, update related forms, in support of IT operations and other organization tools to manage projects and monitor timelines.
  </li>
 </ul>
 <p>
  <strong>
   Policies, Systems, Processes and Procedures
  </strong>
 </p>
 <ul>
  <li>
   Comply with all the policies, processes, standard operating procedures, rules and regulations relating to computer systems and peripheral equipment, so the work is carried out in a controlled and consistent manner.
  </li>
 </ul>
 <p>
  <strong>
   Quality, Health, Security, Safety and Environment
  </strong>
 </p>
 <ul>
  <li>
   Ensure compliance with regulatory requirements and relevant quality, health, safety, security and environmental procedures and controls across the Department to guarantee employee safety and delivery of high-quality products/services.
  </li>
 </ul>
 <p>
  <strong>
   Qatarization
  </strong>
 </p>
 <ul>
  <li>
   Contribute to the development of Qatari employees. This accountability is applicable to expatriate employees only.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience
  </strong>
 </p>
 <p>
  <strong>
   Education
  </strong>
 </p>
 <p>
  <strong>
   Required
  </strong>
  : Bachelor&rsquo;s degree in Information Technology, Computer Science or any related discipline.
 </p>
 <p>
  <strong>
   Preferred
  </strong>
  : Master&rsquo;s degree in Information Technology.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <p>
  <strong>
   Required
  </strong>
  : 5-7 years of experience in the same field.
 </p>
 <p>
  <strong>
   Preferred
  </strong>
  :Experience in the Oil &amp; Gas Petrochemicals Industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Other Job Specific Requirements and/or Vocational Accreditations
  </strong>
 </p>
 <ul>
  <li>
   Microsoft Office Applications
  </li>
  <li>
   Any VMWare, Veritas, HP/Dell, related certification(s)
  </li>
  <li>
   Certifications like MCSE, MCITP, MCM, MCSM; A+; HP Service Technician or equivalent.
  </li>
  <li>
   Azure Administrator or equivalent Cloud environment certification
  </li>
  <li>
   Cloud Platform &ndash; Primarily Azure and Google, configuring and administrating workloads, knowledge of SaaS, PaaS, and IaaS offering of these Cloud providers.
  </li>
  <li>
   Microsoft 365 Administrator
  </li>
  <li>
   Systems and Platforms &ndash; Hands-on knowledge of the Azure Active Directory, Microsoft365, Azure Security Center, Antimalware &amp; EDR solution, Patch Management, CASB, Ticketing System, Cloud-based Backup Solution, and others similar systems.
  </li>
  <li>
   Any of the following &ndash; CCNA, CCNP, CCIE
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


System Analyst

QPMC / Al-AWALIA

<div>
 <p>
  <strong>
   About the job:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this interesting role you will be working in our Recruitment Team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Some of the responsibilities include:
 </p>
 <ul>
  <li>
   Adherence to quality, health &amp; Safety, Information security and business continuity policies.
  </li>
  <li>
   Work closely with the Head of TA and TM to develop a recruitment plan in line with the approved organization structure and manpower plan.
  </li>
  <li>
   Adherence to quality, health &amp; Safety, Information security and business continuity policies.
  </li>
  <li>
   Work closely with the hiring manager to understand the candidate requirements and to provide recruitment support for acquiring relevant talent.
  </li>
  <li>
   Provide advice and guidance on all aspects of the Human Resources function relating to recruitment and selection matters and associate terms and conditions to the hiring managers.
  </li>
  <li>
   Participate in providing estimates on selection and recruitment costs for relevant positions.
  </li>
  <li>
   Maintain a high standard of professional recruitment practice by creating a high-quality resource pool, posting jobs on various job portals, newspapers etc, and screening resumes as per the requirement of the open position.
  </li>
  <li>
   Develop and maintain sound working relationship with the recruitment vendors / agencies to ensure smooth functioning of the recruitment process.
  </li>
  <li>
   Ensure pre-employment checks are planned appropriately in advance to enable posts to be filled out promptly.
  </li>
  <li>
   Conduct preliminary interviews before lining up the interview with the manager concerned to ensure basic requirements like qualifications, experience etc. are met.
  </li>
  <li>
   Develop and maintain candidate database and refer to the same for hiring purposes.
  </li>
  <li>
   Prepare and release job offers for approved candidates. Offer and negotiate within the approved salary ranges (as per the approved Compensation &amp; Benefits structure of Al Awalia). Escalate any deviation from the prescribed grade or pay ranges to Head of TA &amp; TM.
  </li>
  <li>
   Build Al Awalia&rsquo;s employer brand image via career fairs and any other related activities to facilitate potential candidates&rsquo; awareness and interest in Al Awalia employment opportunities.
  </li>
  <li>
   Ensure background verification is conducted and completed, if applicable, before the staff / skilled worker is provided with the final contract.
  </li>
  <li>
   Ensure all recruitment activities at Al-Awalia are as per the defined and approved budget.
  </li>
  <li>
   Liaise with the Government Relations team for visa / work permit, sponsorship related matters.
  </li>
  <li>
   Ensure that all third-party sub-contractors perform as per agreed SLAs and escalate any issue / discrepancy to the Head of TA and TM
  </li>
  <li>
   Support in moving Recruitment to the system for the organization
  </li>
  <li>
   Ensure to update and create missing Job descriptions as and when required.
  </li>
  <li>
   Ensure all related to the recruitment function are made in a timely fashion.
  </li>
  <li>
   Support in ensuring active manpower contracts for manpower agencies.
  </li>
  <li>
   Support in recommendations on the improvement of selection, manpower, and recruitment process as well as update selection and recruitment procedures, as and when required.
  </li>
  <li>
   Support in the nationalization processes for the organization.
  </li>
  <li>
   Prepare and submit HR reports highlighting the overall performance and new initiatives to Head of TA &amp; TM
  </li>
  <li>
   Formulate the Qatarization strategy for Al Awalia, which actively aims at the identification and advancement of key Qatari talent.
  </li>
  <li>
   Develop and implement induction and orientation programmes for the new joiners to ensure proper familiarization with the Al Awalia culture.
  </li>
  <li>
   Prepare feedback on training programs and modules on an ongoing basis and provide recommendations and suggestions for further improvements to ensure training delivered is up to date.
  </li>
  <li>
   Manage the arrangements for training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  </li>
  <li>
   Book interviews / meetings as and when requested by Head of TA and TM
  </li>
  <li>
   Archiving all documents in employee files and management of the archiving system in Al Awalia.
  </li>
  <li>
   Support in performance management of employees, training requests, PDP and succession plans, reward schemes as and when required.
  </li>
  <li>
   Monitor and review the progress of trainees/new joiners/internship students through questionnaires and discussions with department.
  </li>
  <li>
   Perform any other duties relevant to the role as assigned by the line manager as per the business requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  For you to be successful you will need to have the following:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business Administration, HR or any related discipline is required.
  </li>
  <li>
   Minimum 3-4 years of relevant experience.
  </li>
  <li>
   Good command of English &amp; Arabic languages is preferred.
  </li>
  <li>
   Proficient in MS office tools.
  </li>
  <li>
   Strong negotiations skills required
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   About Al-Awalia:
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  Qatar Primary Materials Company was established in 2006 with the objective of ensuring the steady and reliable supply of primary construction materials to the local construction industry. Al-Awalia owns and operates strategic reserves of primary materials within the State of Qatar. Al-Awalia also provides integrated solutions in several areas, including recycling, producing washed sand, port management, Logistics and supply chain, storage and distribution of primary materials to meet Qatari needs and ensure the supply of primary materials to cover the market and facilitate government and private state projects
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How to apply:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are interested in applying for this position, please upload your CV and complete the online application.
 </p>
 <p>
  <br/>
 </p>
</div>


Recruitment Specialist

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Lead Ancillary Sales Officer (Qatarization)
</div></div><div><div>Ref #
</div><div>229874
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 29-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><div><b>About the Role</b><br>
As the Lead Ancillary Sales Officer, you be responsible for supporting the Ancillary Services team in product development planning and project implementation across all QR sales channels. In addition, you are responsible of carrying out ancillary products day-to-day operations and enhancements to current sales channels capabilities to generate incremental revenue to support commercial ancillary targets.<br>
<i>As part of your role, your responsibilities will be inclusive of, but not limited to the following:</i><br>
<ul><li>Apply good understanding of airline commercial principles and analyze ancillary performance by product and identify enhancement opportunities.</li><li>Apply good understanding of principles and concepts of Qatar Airway's ancillary services process and procedures.</li><li>Lead and manage 3rd party opportunities and relationships.</li><li>Evaluate and analyze new ancillary products/initiatives.</li><li>Recommend technologies that meet Qatar Airways Ancillary Strategy. Recommendations include providing analysis, support and strategic insights.</li><li>Support in delivering the ancillary products project implementation, roadmap (all connection options), monitoring against internal and external SLAs, as and where required.</li><li>Provide proactive and constructive input to ancillary projects to maximize revenue and align with Ancillary partners to translate this to ancillary strategy and implementation.</li><li>Work directly with project managers, commercial marketing team, and digital marketing team to successfully implement key ancillary marketing campaigns.</li><li>Perform other department duties related to this position as directed by the Head of the Department.</li></ul></div><p><b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.<br>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>About You</b><br>
A successful candidate should possess the following experience and qualifications:<br>
<ul><li>Bachelors or equivalent with Minimum 2 years of job-related experience in ancillary products, revenue analysis and business development</li><li>Excellent communication, presentation and organizational skills in MS Office application</li><li>Proficiency in project management and excellent skills</li><li>A proven ability to work and negotiate within a multi-national and multi-cultural environment</li><li>Prior experience in managing fare products and incentive tools with trade partners</li></ul></div><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229874</div></div></div></div></div></div></div></div>

Lead Ancillary Sales Officer (Qatarization)

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