afh marketing customer associate manager Jobs in Cairo

afh marketing customer associate manager

associate customer success - german speaker Jobs in Cairo

associate customer success - german speaker

associate customer success -spanish speaker Jobs in Cairo

associate customer success -spanish speaker

associate, customer acquisition Jobs in Cairo

associate, customer acquisition

customer account specialist Jobs in Cairo

customer account specialist

associate customer success german speaker

Concentrix

<div>
 Job Title:
 
 
 Associate Customer Success - German Speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 German (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1568748
 
</div>

Associate Customer Success - German Speaker

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Capgemini

<div>
 
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 
 
 
 Job Description:
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 0 to 3 years of experience in a previous technical support role.
 </li>
 <li>
 Outstanding English communication, both verbal and non-verbal.
 </li>
 <li>
 Proficiency in an additional language (e.g., French, German) is an advantage.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 <li>
 Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
 </li>
 </ul>
</div>

Technical Support Engineer

<div>
 Job Title:
 
 
 Senior Analyst
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 The Concentrix Catalyst team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 The Senior Analyst plays a crucial role in delivering strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of both our organization and our clients. By leveraging in-depth insights into customer needs, services, and business roadmaps, the Senior Analyst fosters collaboration across various functions. Resourcefulness, flexibility with data approaches, tenacity, and collaboration are critical for success. The role involves processing raw data into actionable insights and proactively assessing programs to enhance operations and finances.
 
 
 
 Responsibilities:
 
 
 
 
 Strategic Insight:
 
 
 
 <ul>
 <li>
 Collaborate with internal and client units to understand business strategies, processes, and services.
 </li>
 <li>
 Comprehend the broader business environment, including industry trends and internal dynamics.
 </li>
 <li>
 Identify opportunities to overcome business challenges based on impact and value.
 </li>
 <li>
 Utilize insights and data measurement for solution feasibility.
 
 
 </li>
 </ul>
 
 Process Review and Improvement:
 
 
 
 <ul>
 <li>
 Map and review business processes from end-to-end.
 </li>
 <li>
 Identify risks and provide quantified mitigation strategies.
 </li>
 <li>
 Encourage continuous improvement and explore innovative solutions.
 
 
 </li>
 </ul>
 
 Analytical Project Management/Participation:
 
 
 
 <ul>
 <li>
 Manage analytical projects, including timeline creation and documentation.
 </li>
 <li>
 Partner with operations and clients to understand business problems and processes.
 </li>
 <li>
 Conduct data analysis and present actionable recommendations.
 </li>
 <li>
 Track the impact of recommendations to ensure value realization.
 
 
 </li>
 </ul>
 
 Communication and Relationship Management:
 
 
 
 <ul>
 <li>
 Maintain effective communication with stakeholders.
 </li>
 <li>
 Present analysis and findings to all organizational levels, including executives.
 
 
 </li>
 </ul>
 
 Data-Driven Decision Making:
 
 
 
 <ul>
 <li>
 Develop and manage reports contributing to action plan execution.
 </li>
 <li>
 Ensure data reliability and operationalize opportunities through statistical analysis.
 
 
 </li>
 </ul>
 
 Teamwork and Accountability:
 
 
 
 <ul>
 <li>
 Initiate improvements and own business success.
 </li>
 <li>
 Coordinate with team members to implement solutions.
 </li>
 <li>
 Follow through on initiatives and outcomes.
 
 
 </li>
 </ul>
 
 Call-Related Tasks:
 
 
 
 <ul>
 <li>
 Listen to calls to generate data and identify improvement opportunities.
 </li>
 <li>
 Assess customer satisfaction through sentiment analysis.
 </li>
 <li>
 Ensure process compliance in customer interactions.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field with 5-8 years of experience.
 </li>
 <li>
 Strong analytical skills, ability to translate data into insights.
 </li>
 <li>
 Business proficiency in English &amp; German (C1).
 </li>
 <li>
 Adaptability to changing business needs.
 </li>
 <li>
 Proven skills in project/solution implementation.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Advanced skills in Microsoft Office applications.
 </li>
 <li>
 Creative problem-solving abilities.
 </li>
 <li>
 Willingness to align with a North American work schedule and work onsite as needed.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Exposure to Python, SQL, Databricks, and AI tools.
 </li>
 <li>
 Familiarity with machine learning concepts.
 </li>
 <li>
 Knowledge of Six Sigma methodologies.
 </li>
 <li>
 Experience in the financial services industry.
 </li>
 <li>
 Proficiency in Italian, French, and Spanish.
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 French, German (Required), Italian, Spanish
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1634636
 
</div>

Senior Analyst

Prometeia

<div>
 
 
 Consultant in Credit Digitalization
 
 
 
 
 
 
 Prometeia is a global firm of quantitative experts and software engineers, dedicated to applying financial modelling, economic research, and data science to solve complex business and regulatory challenges. Our mission is to combine academic excellence with industry experience, integrating macro-economic research, quantitative analysis, business consulting and software development. This distinctive mix of competences has made Prometeia a leading company in Risk, Asset and Wealth Management solutions across Europe, Africa and Middle East
 
 
 .As a leading provider of Risk Management solutions in the EMEA market, Prometeia is looking to strengthen its
 
 International Delivery Tea
 
 m, by hiring a
 
 Credi
 
 t
 
 Risk Consultant in the fields of Credit Digitalization and Credit Decision Management.
 
 
 
 
 
 
 
 MAIN TASKS
 
 
 
 The successful candidate will collaborate with a specialized team of business consultants, risk advisors and IT architects operating within different projects in Egypt.
 
 
 
 
 
 His / her main responsibility will include:
 
 <ul>
 <li>
 Support the PM in
 
 driving digital transformation processes
 
 in the fields of Lending and Risk Scoring
 </li>
 <li>
 Assist in the design an
 
 d implementation of credit management process
 
 es and analytical frameworks
 </li>
 <li>
 Assist in the design of credit architecture and assess the bank&rsquo;s technological eco-system
 </li>
 <li>
 Perform
 
 data analysis
 
 and query data to implement credit solutions
 </li>
 <li>
 Support the methodological analysis and the integration of risk metrics (PD, LGD, EAD, RWA) into credit decision
 </li>
 <li>
 Setup and implementation o
 
 f Early Warning System, Rating Attribution and Credit Monitoring solutions
 
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Good knowledge
 
 of data management langua
 
 ges (e.g. SQL, R,&hellip;)
 </li>
 <li>
 Good Microsoft Office skills, e.g. Excel, Word, Power Point and Access.
 </li>
 <li>
 Expertise in bank processes and organization.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Fluency in English is mandatory (at least C1), proficiency in Italian is considered a plus.
 </li>
 </ul>
 
 
 
 
 
 SOFT SKILLS
 
 
 <ul>
 <li>
 Effective communicator in a multinational and multi-discipline environment.
 </li>
 <li>
 Strong analytical skills with acute attention to detail.
 </li>
 <li>
 Project/time management skills to meet required deadlines.
 </li>
 <li>
 Teamwork attitude, flexibility and proactivity.
 </li>
 <li>
 Problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 The selected candidate will be offered a career path that will include projects in Egypt and GCC countries, as well as the opportunity to work in a stimulating and dynamic environment, strongly oriented towards the enhancement of resources according to the objectives attained.
 
 
 
 
 
 
 LOCATION
 
 
 
 Cairo
 
 
 
 
 
 
 OTHER
 
 
 
 Applications made without sending an updated cv in English won't be considered.
 
 
 The eligible candidates will be contacted for a preliminary call by the Corporate HR Representatives (Italy-based).
 
 
 
 
 
 Prometeia is committed to employing a diverse workforce.
 
 
 Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
 
 
 Our Group obtained the Top Job 2019/20 award, assigned by the German Institute of Quality and Finance to the 200 best companies to work in various European countries (2000 companies considered in the analysis).
 
 
 
</div>

Consultant in Credit Digitalization

RocketDevs

<div>
 
 
 Company Description
 
 
 
 RocketDevs was founded to empower software engineers in remote and economically disadvantaged countries. Our mission is to bridge the gap between talented individuals in these regions and remote tech jobs worldwide. By connecting founders with reasonably priced, exceptional talent, we strive to create mutually beneficial opportunities and foster global collaboration. Through our work, we aim to improve lives in the Middle East and make a positive impact on communities, creating a more inclusive and prosperous future for all.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time remote role for a Bilingual English Speaker. The individual in this role will be responsible for communicating with clients and team members in both English and their native language, managing project documentation, attending virtual meetings, and translating written materials. Additional responsibilities include
 
 identifying and pursuing new business opportunities, developing relationships with potential clients, and managing the sales process from prospecting to closing. Daily tasks include lead generation, conducting outreach activities, holding meetings with potential clients, and maintaining customer relationships. The representative will also provide training and support to clients as needed.
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Fluency in English and at least one other language
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Proven experience in sales and sales management
 </li>
 <li>
 Experience in managing project documentation and translation
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Experience in providing training and support
 </li>
 <li>
 Ability to work independently and collaboratively in a remote environment
 </li>
 <li>
 Prior experience in a bilingual role is a plus
 </li>
 <li>
 Bachelor's degree in Communications, Linguistics,
 
 Business Administration, Marketing
 
 or a related field
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience calling U.S.-based businesses or startups
 </li>
 <li>
 Familiarity with HR or SaaS products
 </li>
 <li>
 Prior remote work experience
 </li>
 <li>
 Working in the following areas is a plus: Customer success/support agents, Account managers, HR/recruiting coordinators (especially for offshore clients), Business development reps (BDRs) and SaaS SDRs, or Marketing specialists (digital, content, SEO).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why Join RocketDevs
 
 
 
 - Competitive pay + performance-based incentives
 
 
 - Rapidly growing AI startup with real clients and real traction
 
 
 - Supportive, remote-first culture with ongoing training
 
 
 
 
</div>

Bilingual English Speaker

Tripathon Travel

<div>
 
 🌟 Join Our Team: Tourism Advisor- Spanish Speaker 🌟
 
 
 
 
 
 Are you passionate about travel and ready to kick-start your career in a dynamic multinational environment? We are seeking a highly motivated Tourism Advisor to join our team. This is an exciting opportunity to gain hands-on experience in the travel industry and grow within a global organization.
 
 
 
 
 
 🌍 Company: Tripathon&nbsp;
 
 
 📍 Location: Nasr City- Cairo
 
 
 
 
 
 🔍 Key Responsibilities:
 
 
 - Familiarize with the Tripathon system and oversee its efficient operation.
 
 
 - Verify and reconcile Tripathon system bookings with supplier websites for accuracy.
 
 
 - Identify and report discrepancies to the IT department and assist in resolving disputes.
 
 
 - Work closely with the Operations department to investigate and resolve booking differences.
 
 
 - Actively engage in team meetings and contribute to ongoing projects to support departmental goals.
 
 
 - Conduct routine data validation checks, maintain organized documentation, and ensure compliance with standards.
 
 
 - Identify opportunities for process enhancement and contribute to ongoing improvements.
 
 
 - Collaborate with suppliers to address discrepancies and establish effective communication channels.
 
 
 - Provide training and support to team members on booking reconciliation processes.
 
 
 - Generate reports on reconciliation metrics for management review, facilitating informed decision-making.
 
 
 
 
 
 🎓 Requirements:
 
 
 - 1+ years of experience in Hospitality / Hotel Industry experience
 
 
 - Excellent English speaking and writing skills
 
 
 -
 
 Excellent Spanish Speaker
 
 &nbsp;
 
 
 - Analytical mindset&nbsp;
 
 
 - Extremely organized and detail-oriented
 
 
 - Good communication skills
 
 
 - Energetic, sincere, patient, and adaptable
 
 
 - Fantastic team player
 
</div>

Travel Advisor- Spanish Speaker

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