analytics & automation manager Jobs in Karachi

analytics & automation manager

international customer service associate Jobs in Karachi

international customer service associate

knowledge analyst - telecom Jobs in Karachi

knowledge analyst - telecom

operations associate

ai automation engineer

associate cx analytics voc insights

Dawlance

<div>
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
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 Manage and analyze customer feedback data (NPS, VoC) across multiple channels to identify trends and improvement opportunities.
 </li>
 <li>
 Maintain dashboards, ensure data accuracy, and collaborate with external agencies for research and analytics.
 </li>
 <li>
 Prepare CX performance reports and partner with cross-functional teams to drive data-driven decisions.
 </li>
 <li>
 Integrate VoC insights with business KPIs and support ongoing CX initiatives and product strategies.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Business Analytics, Computer Science, Statistics, Marketing
 
 , or related fields.
 </li>
 <li>
 
 1&ndash;2
 
 years of experience in Data Science, Customer Experience, Market Research, or Data Analytics.
 </li>
 <li>
 Experience in managing or coordinating with external data/research agencies is a strong plus.
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
 </li>
 <li>
 Proficiency in Excel, Power BI, Python, and data management systems.
 </li>
 <li>
 Strong attention to detail and commitment to data accuracy.
 </li>
 <li>
 Excellent communication and reporting skills.
 </li>
 </ul>
</div>

Associate-CX Analytics & VOC Insights

The Hive

Role Purpose:The Marketing &amp; Events Associate helps fill our spaces and grow The Hive brand by planning events, running day&#8209;to&#8209;day marketing activities, and keeping our message consistent across all channels. The role works closely with Sales, Performance Marketing, Community and CX teams to drive leads, tours and brand love.What you will be doing:<ul><li>Own the marketing calendar</li><li>Build and maintain The Hive&rsquo;s marketing and events calendar so campaigns, promotions, events and social content are planned in advance, aligned with business priorities, brand identity and executed on time.</li><li>Bring The Hive to life through events</li><li>Plan and organize events at our spaces &ndash; workshops, community mixers, partner activations &ndash; that create buzz, drive footfall and help people experience The Hive.</li><li>Promote our offerings across channels</li><li>Work with Sales and Performance Marketing to promote coworking, private offices, meeting rooms and event spaces via social media, website, email, and partner platforms.</li><li>Come up with campaign and promo ideas</li><li>Think of simple, strong concepts for ads, offers and campaigns that fit our brand and commercial goals, then brief designers/creative resources to turn them into visuals and videos.</li><li>Write clear, on&#8209;brand content</li><li>Draft copy for social posts, emails, landing pages, flyers, event invites and basic ad copy in a tone that feels true to The Hive.</li><li>Turn insight into action</li><li>Stay close to customers, sales, community teams and performance data to understand what&rsquo;s working. Run basic competitor scans on offers, pricing and messaging, and share practical recommendations with Management Guard and grow the brand</li><li>Make sure everything that goes out, digital content, event communication, printed material, listings, is consistent with our brand guidelines, strengthens recognition and builds recall over time.</li><li>Support simple reporting</li><li>Keep basic trackers for campaigns and events (leads, attendance, engagement, cost per lead where relevant) and share concise updates with Sales and leadership.</li></ul>What you will be doing:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, Media/Communications or a related field.</li><li>Around 1&ndash;3 years of experience in marketing</li><li>Comfortable with social media and basic digital marketing (posting, scheduling, simple analytics).</li><li>Strong writing skills in English, with good Urdu; able to adapt tone to different audiences.</li><li>Organised, detail oriented and able to manage multiple activities and deadlines.</li><li>Enjoys meeting people, attending events and being on the ground when needed.</li></ul>Job Type: Full-timeWork Location: In personExpected Start Date: 10/12/2025

Marketing Associate

ITAAI

Company OverviewITAAI is a leading technology company dedicated to driving innovation and creating cutting-edge solutions. We specialize in developing advanced AI technologies, cloud-based services, and transformative digital solutions that empower businesses and individuals worldwide. At ITAAI, we believe in harnessing the power of technology to shape a smarter, more connected future.Position OverviewWe are currently seeking a talented and motivated SEO Associate to join our growing team. As an SEO Associate at ITAAI, you will play a crucial role in optimizing our online presence and driving organic traffic to our website. You will work closely with the marketing team to develop and implement effective SEO strategies that align with our business objectives and target audience.Key Responsibilities<ul><li>Keyword Research and Analysis: Conduct thorough keyword research and analysis to identify opportunities for optimization.</li><li>On-Page SEO Optimization: Optimize website content, including meta tags and headers, for improved search engine visibility.</li><li>Technical SEO Management: Address technical SEO issues to ensure website crawlability and indexing.</li><li>Content Strategy and Development: Collaborate on SEO-friendly content creation aligned with target keywords.</li><li>Performance Monitoring and Analysis: Monitor website performance using SEO analytics tools and track key metrics.</li><li>Industry Research and Stay Updated: Stay informed about SEO trends, algorithm updates, and best practices.</li><li>Reporting and Communication: Generate reports on SEO performance and communicate insights to stakeholders.</li><li>Experimentation and Optimization: Test and iterate on SEO strategies to improve organic traffic and search visibility.</li></ul>Qualification and Requirements<ul><li>Bachelor's degree in Marketing, Communications, Computer Science, or related field.</li><li>Proven experience in SEO optimization, preferably in a tech or AI-related industry.</li><li>In-depth knowledge of SEO best practices, algorithms, and ranking factors.</li><li>Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, or Moz.</li><li>Strong analytical skills and ability to interpret data to drive decision-making.</li><li>Excellent communication skills and ability to collaborate effectively with cross-functional teams.</li><li>Self-motivated with a passion for staying updated on the latest trends and developments in SEO.</li></ul>Benefits<ul><li>Competitive salary commensurate with experience.</li><li>Professional growth opportunities.</li><li>Supportive and inclusive company culture.</li><li>Learning and development resources.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

SEO Analyst

Waada Digital Pvt Ltd

Waada is seeking a dynamic Team Lead &ndash; Inbound to guide and inspire our Customer Experience (CX) team. If you&rsquo;re empathetic, analytical, and results-driven with solid expertise in call center operations, we&rsquo;d love to meet you!Key Responsibilities:Lead, coach, and motivate inbound agents to achieve performance goals.Monitor key metrics: AHT, CSAT, FCR, NPS.Handle escalations and ensure high service quality.Prepare and maintain performance reports &amp; dashboards (Excel).Work closely with QA &amp; Training teams for continuous improvement.Ensure compliance with tools and processes (CRM, VICI Dialer).Requirements:2&ndash;3 years of experience in a CX/Call Center leadership role.Strong communication skills in Urdu &amp; English.Proficiency in Advanced Excel .Hands-on experience with CRM &amp; ticketing systems.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is Current Salary Package?</li><li>What is Expected Salary Package?</li><li>Do you have any notice period?</li><li>Do you know about CSAT,AHT,NPS,FCR?</li></ul>Work Location: In person

Customer Experience - Team Lead

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Intermediate or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive - Domestic

Job DescriptionAs a Management Trainee at ITAAI, you will be immersed in a dynamic learning environment where you will gain exposure to various departments, including accounting, Analytics, and Marketing. Through hands-on experience, comprehensive training programs, and collaboration with colleagues and mentors, you will develop essential skills in problem-solving, decision-making, and communication. You will have the opportunity to contribute to impactful projects, receive guidance from experienced professionals, and chart your career path within our organization. This program is designed to nurture your talents, cultivate leadership abilities, and prepare you for future roles as a key contributor to our company's success.Key Responsibilities:<ul><li>As a member of the ITAAI team, you will play a pivotal role in delivering exceptional service to our clients. Your responsibilities will include:</li><li>Manually entering expense transactions into our custom accounting solution.</li><li>Reviewing processed data to ensure consistency and high quality.</li><li>Interacting with clients to address queries and requests through email and other communication channels.</li><li>Analyzing customer data and providing insights to drive conversion and business growth.</li><li>Identifying areas for improvement to maintain a quality target of 98%.</li></ul>Qualifications and Requirements:<ul><li>Bachelor's degree in Business Administration, Accounting, Finance, or related field.</li><li>Strong leadership potential with the ability to inspire and motivate others.</li><li>Excellent analytical and problem-solving skills.</li><li>Outstanding communication skills, both verbal and written.</li><li>Adaptability and willingness to learn in a fast-paced environment.</li><li>Team player with a collaborative mindset.</li><li>Multitasking Abilities.</li></ul>Learning and Benefits:<ul><li>Proficiency in MS Excel and Power BI for manipulating, analyzing, and reporting data.</li><li>Developing skills in business communication through email correspondence.</li><li>Utilizing Xero or QuickBooks Online for managing financial accounts.</li><li>Crafting software requirement documents to communicate changes effectively.</li><li>Conducting functional testing to ensure product quality.</li><li>Implementing SEO enhancements and CRM strategies.</li><li>After successful completion of a 6-month Traineeship with ITAAI presents the opportunity for permanent employment as an Associate.</li><li>Competitive salary package</li><li>Comprehensive training and development opportunities</li><li>Mentorship from experienced professionals</li><li>Career progression pathways</li><li>Dynamic and inclusive work culture</li></ul>Evening timing: Monday-Friday (3pm-12am) Saturday (4pm-10pm)Job Type: Full-timePay: From Rs32,000.00 per monthJob Type: Full-timeJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthExperience:<ul><li>Bookkeeping: 1 year (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Bookkeeping associate

Retail online

As a Data Analyst, you will play a key role in supporting the organization&rsquo;s data analysis, reporting, and predictive analytics functions. You will be responsible for gathering, transforming, and interpreting data from various sources to deliver meaningful insights that drive data-based decision-making. Your expertise in Advanced Excel, Power BI, and Machine Learning techniques will ensure that all reporting and analytics are accurate, reliable, and actionable.Key Responsibilities:<ul><li>Collect, verify, and analyze data from multiple sources to identify trends, correlations, predictive patterns, and insights.</li><li>Design, develop, and maintain data models, dashboards, and reports using Excel and Power BI.</li><li>Apply basic Machine Learning methods such as regression, classification, clustering, and forecasting to support predictive and advanced analytics.</li><li>Collaborate with cross-functional teams to understand data needs and deliver insights that support strategic and operational decisions.</li><li>Perform data cleaning, transformation, feature engineering, and validation to ensure consistent, high-quality data.</li><li>Recommend and implement process improvements to enhance efficiency in data collection, analysis, and reporting workflows.</li><li>Conduct ad-hoc analyses and produce customized reports based on stakeholder requirements.</li><li>Stay updated on emerging tools, techniques, and best practices in data analytics, Machine Learning, Excel, Power BI, and BI technologies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Data Science, Statistics, Mathematics, or a related field.</li><li>Proven experience working with Excel, Power BI, and data analytics in a professional environment.</li><li>Strong Excel skills, including advanced formulas, pivot tables, dashboards, and visualizations.</li><li>Proficiency in Power BI for creating interactive dashboards and reports.</li><li>Basic to intermediate understanding of Machine Learning algorithms and their practical applications.</li><li>Solid knowledge of data analysis, statistical concepts, and data modeling.</li><li>Hands-on experience in data cleaning, transformation, and validation.</li><li>Strong analytical and problem-solving abilities to interpret complex datasets.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary + annual bonus.</li><li>Family medical insurance.</li><li>Supportive work culture with international exposure and long-term growth opportunities.</li></ul>Location: DHA Phase 5, KarachiJob Type: Full-timeExperience:<ul><li>relevant: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Data Analyst (Night Shift)

Explore 662+ Associate cx analytics voc insights in Karachi this December. Find roles across top companies and apply now to boost your career.