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associate director customer success

RateGain

<div>
 
 About RateGain
 
 
 
 RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
 
 
 RateGain today is one of the world&rsquo;s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
 
 
 Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.
 
 
 
 Key products include:
 
 
 
 <ul>
 <li>
 UNO: AI-powered revenue maximization platform.
 </li>
 <li>
 Distribution: Seamless inventory and pricing management across channels.
 </li>
 <li>
 Demand Booster: MarTech solution for driving traffic to hotel websites.
 </li>
 <li>
 DAAS: Real-time data and insights for informed decision-making
 
 
 </li>
 </ul>
 
 Who We Are Looking For
 
 
 
 We are currently seeking an Associate Director to join our high-performing Account Management team for the Hospitality business. This role is based in Africa and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Strategic Account Management &amp; Growth:
 </li>
 <li>
 Own and manage a portfolio of enterprise accounts in the region.
 </li>
 <li>
 Ensure client satisfaction with current products, drive product adoption and ensure renewals.
 </li>
 <li>
 Drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.
 </li>
 <li>
 Develop deep relationships with decision-makers and influencers within client organizations.
 
 
 </li>
 </ul>
 
 Sales &amp; Commercial Excellence:
 
 
 
 <ul>
 <li>
 Identify customer needs and align RateGain solutions to solve business challenges.
 </li>
 <li>
 Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
 </li>
 <li>
 Collaborate with internal product and delivery teams to ensure solution success.
 
 
 </li>
 </ul>
 
 Regional Focus
 
 
 
 <ul>
 <li>
 Represent RateGain in client meetings, events, and industry forums across the India region.
 </li>
 <li>
 Maintain up-to-date knowledge of regional travel trends and competitive landscape.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Collaboration:
 
 
 
 <ul>
 <li>
 Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
 </li>
 <li>
 Provide feedback to product and innovation teams based on market needs and customer insights.
 
 
 </li>
 </ul>
 
 What you need to succeed:
 
 
 
 
 Education &amp; Work Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
 </li>
 <li>
 7-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
 </li>
 <li>
 Proven success in driving cross-sell/upsell strategies within enterprise accounts
 
 
 </li>
 </ul>
 
 Knowledge &amp; Technical Skills:
 
 
 
 <ul>
 <li>
 Strong commercial acumen and understanding of B2B SaaS business models.
 </li>
 <li>
 Proficiency with CRM tools such as Salesforce.
 </li>
 <li>
 Ability to analyze account performance data and identify expansion opportunities.
 </li>
 <li>
 Familiarity with the travel and hospitality ecosystem is highly desirable.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent communication, presentation, and negotiation skills.
 </li>
 <li>
 Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.
 </li>
 <li>
 Strategic thinker with a hands-on approach to execution.
 </li>
 <li>
 Self-driven and results-oriented with a customer-first mindset.
 
 
 </li>
 </ul>
 
 Attitude &amp; Culture Fit:
 
 
 
 <ul>
 <li>
 High ownership and accountability.
 </li>
 <li>
 Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
 </li>
 <li>
 Passion for delivering value to customers and driving measurable business impact.
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer:
 
 
 
 We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.
</div>

Associate Director - Customer Success

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales - Cairo Airport Duty Free

Mandarin Oriental

<div>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental Shepheard, Cairo is a soon-to-open luxury hotel located on the banks of the Nile in Downtown Cairo. Following a meticulous restoration of the historic Shepheard Hotel, the property will feature 188 rooms and 88 suites, many with stunning city and river views. Opening in 2027, guests will enjoy five restaurants and bars, a rooftop venue, a club lounge, and extensive event spaces including a rooftop ballroom. The hotel will also offer a signature Mandarin Oriental Spa, indoor and rooftop pools, a fitness centre, and a kid&rsquo;s club. As the brand&rsquo;s first hotel in Egypt, it promises a refined blend of heritage, luxury, and world-class service in the heart of the capital.
 
 
 
 About The Job
 
 
 
 We are looking for a forward-thinking Director of Engineering, with an initial role of supporting the developer with the renovation of this historical property and later being is responsible for overseeing the maintenance, repair, and operation of the property&rsquo;s physical infrastructure and technical systems. This role ensures all facilities operate safely, efficiently, and in compliance with brand standards and legal regulations.
 
 
 As Director of Engineering, you will be responsible
 
 for the following duties:
 
 
 
 <li>
 During the development phase:
 </li>
 <ul>
 <li>
 Assist in reviewing MEP, Fire Lie Safety and Security system to ensure alignment with MOHG Product Standards &amp; Guidelines.
 </li>
 <li>
 Collaborate with internal stakeholders, owner, and consultants to deliver efficient, maintainable and locally appropriate MEP installations.
 </li>
 <li>
 Lead site reviews to assess construction quality and maintainability of the MEP installations
 </li>
 <li>
 Monitor project progress and escalate unresolved or non-compliance conditions to MOHG Technical Services.
 </li>
 <li>
 Lead and manage the engineering team, ensuring effective scheduling, training, and performance evaluation.
 </li>
 <li>
 Develop and implement preventive and corrective maintenance plans for all mechanical, electrical, HVAC, plumbing, and building systems.
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations, including regular inspections and audits.
 </li>
 <li>
 Coordinate with contractors and suppliers for outsourced maintenance, repairs, and renovation projects.
 </li>
 <li>
 Monitor energy consumption and support sustainability initiatives to optimize efficiency and reduce costs.
 </li>
 <li>
 Manage the engineering budget, controlling costs while maintaining service quality.
 </li>
 <li>
 Respond promptly to maintenance emergencies, minimizing downtime and guest inconvenience.
 </li>
 <li>
 Maintain accurate records of maintenance activities, equipment logs, and compliance documentation.
 </li>
 <li>
 Collaborate with other departments to support refurbishments, new installations, and technical upgrades.
 </li>
 <li>
 Ensure the safety and functionality of all technical systems to provide a secure and comfortable environment for guests and colleagues.
 
 
 </li>
 </ul>
 
 As Director Of Engineering We Expect From You
 
 
 
 <ul>
 <li>
 As a preference Egyptian national with GCC experience with international hotel operator.
 </li>
 <li>
 A minimum of 10 years as Director of Engineering with pre-opening experience.
 </li>
 <li>
 Strong technical knowledge of HVAC, electrical, plumbing, and building maintenance systems.
 </li>
 <li>
 Excellent leadership and team management skills.
 </li>
 <li>
 Sound understanding of safety, environmental, and building regulations.
 </li>
 <li>
 Effective problem-solving and organizational abilities.
 </li>
 <li>
 Experience managing budgets and supplier relationships.
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally.
 </li>
 <li>
 Flexibility to handle emergencies and work varied shifts.
 </li>
 <li>
 Fluency in Arabic and English; other languages are advantageous.
 </li>
 <li>
 Degree or technical certification in Engineering, Facilities Management, or a related field.
 
 
 </li>
 </ul>
 
 Our Commitment To You
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 
 
 </li>
 </ul>
 We&rsquo;re Fans. Are you?
</div>

Director of Engineering

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Associate Consultant Intern, 2026 &ndash; Cairo, Egypt
 
 
 At Mastercard, our Advisors &amp; Consulting Services (ACS) group helps clients drive impact through data-driven insights, hands-on implementation, and a collaborative, tech-enabled culture. We invest in talent through global engagements, continuous learning, and programs like the Global Ambassadors Program, while fostering purpose through volunteerism, pro-bono work, and innovation that benefits both clients and communities.
 
 
 Make an Impact as an Associate Consultant Intern
 
 
 As an Associate Consultant Intern, you will collaborate within small teams to help some of the world's biggest brands answer and implement solutions for their most challenging strategic questions. You will immediately create meaningful contributions through taking ownership of deliverables and building external relationships with clients. Focusing on technology and data, you will gain broad exposure to a range of industries, including financial services, retail, restaurants, hospitality and more.
 
 
 
 As An Associate Consultant Intern, You Will
 
 
 
 <ul>
 <li>
 Participate in volunteer and team building experiences
 </li>
 <li>
 Gain exposure to our leadership team through networking sessions and speaker series
 </li>
 <li>
 Begin to build relationships with clients to understand their business needs, seek strategic solutions and guide impactful decisions
 </li>
 <li>
 Grow by receiving hands-on mentorship from an experienced management team.
 </li>
 <li>
 Have an opportunity for meaningful contributions
 </li>
 <li>
 Collaborate with colleagues across different areas of the organization and gain exposure to business development, account management, and product management
 
 
 
 </li>
 </ul>
 We are looking for passionate and talented professionals, who share our vision for helping our customers with their most urgent business need. We are recruiting for two career tracks that make up our team. Track placement will indicate the types of projects where you will spend most of your time; however, we encourage and enable working across tracks to allow team members to acquire diverse skills and experiences.
 
 
 Strategy &amp; Transformation
 
 
 Guide clients through strategic, tactical, operational, and transformational challenges to enhance performance and operations. Our engagements cover diverse areas, including product development, marketing, customer loyalty, and innovation. Working with clients from various industries, many S&amp;T engagements directly interface with numerous Fortune 500 companies. This role aligns with the practices of traditional management consulting firms.
 
 
 
 Sampling Of Questions We Help Our Customers Answer
 
 
 
 How can a global financial services institution be successful at entering a hyper competitive new market?
 
 
 How can a customer improve its operating model to better achieve operational, financial and strategic goals?
 
 
 Marketing
 
 
 Develop strategies and lead implementation of marketing campaigns and engagements; evaluate results to drive performance on behalf of Mastercard&rsquo;s clients. Provide deep direct marketing expertise across channels, leveraging customer, behavioral and transactional data and defining tangible results to both the client and Mastercard.
 
 
 
 Sampling Of Questions We Help Our Clients Answer
 
 
 
 How does a fintech client optimize new customer acquisition and existing customers&rsquo; life cycle value through effective targeting and communications?
 
 
 How does a retail client drive foot traffic into store post-covid and/or optimize their ecommerce website to increase basket-size and average spend per customer?
 
 
 How can a large financial institution best execute on a portfolio conversion &ndash; for example, after purchasing another issuer&rsquo;s portfolio &ndash; including components like internal and external communications, market launch, and more?
 
 
 Bring your Passion and Expertise
 
 
 
 We Recruit For And Value The Following Core Competencies
 
 
 
 Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients. Proven record of leadership in a work setting and/or through extracurricular activities.
 
 
 Analytic Excellence: Demonstrates a strong aptitude for structured problem solving, analytical and quantitative skills. Experience using data analysis or querying tools (e.g., SQL, SAS, Excel or Tableau) is an asset (particularly for Performance Analytics or Business Experimentation tracks).
 
 
 Business Interest: Clear interest in the world of business, and intuition for the way that companies make decisions.
 
 
 Rapid Growth: Eagerness to learn quickly, both through Mastercard's structured training curriculum and organic development opportunities.
 
 
 Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
 
 
 Integrity: Outstanding record of academic achievement. Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from mistakes.
 
 
 Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
 
 
 Communication: Ability to communicate complex ideas effectively. Excellent written and verbal communication skills.
 
 
 
 Qualifications
 
 
 
 Undergraduate or master&rsquo;s degree with an expected graduation date between Dec 2026-Sep 2027
 
 
 Outstanding record of academic achievement
 
 
 Proven record of leadership in a work setting and/or through extracurricular activities
 
 
 Exceptional analytical and quantitative problem-solving skills
 
 
 Ability to communicate complex ideas effectively &ndash; both verbally and in writing &ndash; in English
 
 
 This role is not eligible for Mastercard&rsquo;s work authorization sponsorship. As such, candidates must be eligible to work in Egypt, now as well as in the future, without employer sponsorship.
 
 
 To participate in our job simulation and experience what it&rsquo;s like to work as a Consultant at Mastercard visit: https://www.theforage.com/simulations/mastercard/advisors-client-services-xvlw
 
 
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Associate Consultant Intern, 2026 – Cairo, Egypt

FlairsTech

<div>
 <ul>
 <li>
 Develops Healthy Customer Relationship.
 </li>
 <li>
 Acts as a Customer Advocate and point of contact.
 </li>
 <li>
 Upsell services and products with the brand image and achieves expansion targets.
 </li>
 <li>
 Review customer complaints and concerns and seek to improve the customer experience.
 </li>
 <li>
 Achieve a financial target based on customer retention and products and services expansion.
 </li>
 <li>
 Drive Customer Success outcomes by driving adoption and increasing active usage.
 </li>
 <li>
 Conduct periodic touch points to measure customer satisfaction and product deployment levels.
 </li>
 <li>
 Proactively review customer consumption VS purchase to help customers optimize their investment.
 </li>
 <li>
 Drive Customer Success outcomes by driving adoption and increasing active usage.
 </li>
 <li>
 Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers
 </li>
 <li>
 Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
 </li>
 <li>
 Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
 </li>
 <li>
 Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
 </li>
 <li>
 Partner with internal Account team on cross-sell, up-sell and renewal opportunities
 </li>
 <li>
 Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management
 </li>
 <li>
 Share customer success stories &amp; related ROI
 </li>
 </ul>
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Demonstrated ability to negotiate contracts and close deals.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.
 </li>
 <li>
 Strong organizational skills Able to multitask, prioritize tasks.
 </li>
 <li>
 Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.
 </li>
 <li>
 1-3 years experience as CSM, Account Manager or Sales roles in the tech field.
 </li>
 <li>
 Able to speak confidently with C-level associates as well as technical personnel.
 </li>
 <li>
 Fluent in English, verbal and written, additional languages will be a plus.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Customer Success Manager

Confidential

<div>
 
 
 Job Summary
 
 
 
 The Area Sales Manager plays a critical role in driving sales excellence across assigned clubs by enhancing sales performance, lead management, and customer journey consistency. This role partners closely with Area Business Managers (ABMs) and Club Managers to monitor results, coach sales teams, and ensure the full implementation of sales standards and national campaigns&mdash;ultimately driving sustained revenue growth and member acquisition.
 
 
 
 
 
 
 Key Functional Responsibilities
 
 
 <ul>
 <li>
 Monitor and analyze sales KPIs across clubs, including leads, conversions, acquisitions, retention, and churn.
 </li>
 <li>
 Conduct regular club visits to audit sales execution, lead management practices, and promotional activities.
 </li>
 <li>
 Analyze sales data and trends to identify gaps, improvement opportunities, and corrective actions.
 </li>
 <li>
 Ensure consistent implementation of company sales processes, standards, and member experience guidelines across all clubs.
 </li>
 <li>
 Support ABMs in designing and executing monthly sales action plans aligned with area targets.
 </li>
 <li>
 Train, mentor, and coach Club Managers, Front Desk teams, and Membership Consultants to enhance sales capability and customer engagement.
 </li>
 <li>
 Identify low-performing clubs or individuals and implement targeted improvement and follow-up plans in coordination with ABMs.
 </li>
 <li>
 Conduct quality checks and structured coaching sessions to strengthen selling behaviors and service delivery.
 </li>
 <li>
 Support onboarding, performance management, and development of new joiners within club sales teams.
 </li>
 <li>
 Collaborate closely with ABMs and Club Managers to align priorities, track progress, and implement corrective measures.
 </li>
 <li>
 Coordinate with the National Sales Manager on campaign execution, sales tools, and standards.
 </li>
 <li>
 Prepare and share performance reports with ABMs and the Regional Director, highlighting challenges, insights, and recommendations.
 </li>
 <li>
 Maintain accurate documentation of sales audits, coaching sessions, and improvement initiatives.
 </li>
 <li>
 Ensure all sales activities comply with company policies, brand standards, and member experience requirements.
 </li>
 <li>
 Perform additional duties as assigned by the Regional Director, including targeted interventions for clubs requiring sales coaching or corrective actions.
 </li>
 </ul>
 
 
 
 
 
 Key Managerial Responsibilities
 
 
 <ul>
 <li>
 Cascade functional sales strategies into clear departmental business plans, ensuring vertical and horizontal alignment.
 </li>
 <li>
 Lead and manage the achievement of objectives by setting individual targets, monitoring performance, and motivating teams.
 </li>
 <li>
 Develop and manage departmental budgets, ensuring financial performance aligns with approved plans.
 </li>
 <li>
 Implement and monitor departmental policies, procedures, and controls to ensure compliance and service excellence.
 </li>
 <li>
 Identify and drive continuous improvement initiatives focused on productivity, sustainability, and cost optimization.
 </li>
 <li>
 Ensure timely, accurate preparation of departmental reports in line with company policies and quality standards.
 </li>
 </ul>
 
 
 
 
 
 Job Competencies
 
 
 
 
 Behavioural Competencies (Advanced Level):
 
 
 <ul>
 <li>
 Business Acumen
 </li>
 <li>
 Driving &amp; Leading Change
 </li>
 <li>
 Developing &amp; Empowering People
 </li>
 <li>
 Strategic Thinking
 </li>
 <li>
 Creativity &amp; Innovation
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 CRM Systems &ndash; Advanced
 </li>
 <li>
 Sales Forecasting &ndash; Expert
 </li>
 <li>
 Data Analysis &ndash; Advanced
 </li>
 <li>
 Market Research &ndash; Advanced
 </li>
 <li>
 Customer Engagement &ndash; Advanced
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 
 Experience:
 
 </li>
 <li>
 Minimum 2 years in a related role.
 </li>
 <li>
 At least 2 years in sales management, preferably within the health and fitness industry.
 </li>
 <li>
 Proven track record of achieving sales targets and driving revenue growth.
 </li>
 <li>
 Strong analytical, coaching, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 This is a high-impact leadership role offering the opportunity to shape sales performance, develop teams, and directly influence business growth across multiple locations.
 
 
 
 
 
 #AreaSalesManager #SalesLeadership #SalesManagement #BusinessGrowth #RevenueGrowth #LeadershipOpportunity
 
 
 #HealthAndFitness #FitnessIndustry #MultiSiteManagement #RetailSales #CustomerExperience #MemberAcquisition
 
 
 #CRM #SalesStrategy #SalesCoaching #DataDrivenSales #SalesPerformance #TeamDevelopment
 
 
 #NowHiring #HiringNow #CareerOpportunity #ManagementJobs #SalesJobs
 
 
 
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Area Sales Manager – Sports Division

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