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associate manager - customer success

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associate manager - operations

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associate manager customer success

CureMD

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Customer Success
 </strong>
 plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.
  </li>
  <li>
   Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.
  </li>
  <li>
   Schedule bi-weekly &ldquo;department performance&rdquo; sessions, ensuring every team member leads at least one session within 3 months.
  </li>
  <li>
   Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.
  </li>
  <li>
   Publish project status and risk dashboards every Wednesday by 4 p.m. EST.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates should have a Bachelor&rsquo;s degree in Computer Science or Project Management foreign education is a plus.
  </li>
  <li>
   They should possess 3&ndash;4 years of experience in project management or team leadership, with strong multitasking, delegation, technical familiarity.
  </li>
  <li>
   Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Associate Manager - Customer Success

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Customer Success plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.</div></li><li><div>
Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.</div></li><li><div>
Schedule bi-weekly &ldquo;department performance&rdquo; sessions, ensuring every team member leads at least one session within 3 months.</div></li><li><div>
Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.</div></li><li><div>
Publish project status and risk dashboards every Wednesday by 4 p.m. EST.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Candidates should have a Bachelor&rsquo;s degree in Computer Science or Project Management foreign education is a plus.</div></li><li><div>
They should possess 3&ndash;4 years of experience in project management or team leadership, with strong multitasking, delegation, technical familiarity.</div></li><li><div>
Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.</div></li></ul><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Full Circle Agency

<div>
 <strong>
  Job Location: On-site
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title: Amazon Brand Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Job Level: ASSOCIATE
  <br/>
  <br/>
 </strong>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   22 Annual Paid Leaves
  </li>
  <li>
   Year-End Bonus: Receive an annual bonus equal to one month's salary after completing one year.
  </li>
  <li>
   Performance-Based Bonuses: Additional rewards based on individual and campaign success.
  </li>
  <li>
   Observed National Holidays: All national holidays in Pakistan, including Eid and Muharram, are observed.
  </li>
  <li>
   Company-Sponsored Excursions: Enjoy team trips and outings organized by Full Circle.
  </li>
  <li>
   Annual Increments: Regular reviews to reward performance and growth.
  </li>
  <li>
   Work with Top-Tier Brands: Gain valuable experience managing campaigns for leading 7-8 figure US brands.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have at least 1 year of experience in the e-commerce industry, preferably as an Associate Account Manager, Associate Category Manager
  </li>
  <li>
   Manager, Associate Brand Manager, or a similar role.
  </li>
  <li>
   Experience in market research, product launching, and account management is highly desirable.
  </li>
  <li>
   Excellent command of the English language is required.
  </li>
  <li>
   In-depth knowledge of Amazon is required.
  </li>
  <li>
   Knowledge of MS Excel for Inventory Management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mainly responsible for assisting the Brand Manager in carrying out tasks, such as:
  </li>
  <li>
   Managing the product catalog of clients on Amazon. This covers sales performance, advertising &amp; marketing, keyword indexation, stock level, ratings &amp; reviews, conversion rate, margins, and others.
  </li>
  <li>
   Drive revenue growth of the assigned client accounts (existing products &amp; identify opportunities for new products to launch)
  </li>
  <li>
   Assess market competition by comparing the client's products against competitors
  </li>
  <li>
   Identify new product opportunities and successfully execute the launch on Amazon
  </li>
  <li>
   Analyze market and customer trends within Amazon
  </li>
  <li>
   Work with various service and support units to ensure you are driving the account's revenue growth.
  </li>
  <li>
   Analyze various account reports and create actionable plans to ensure the success of the accounts managed
  </li>
  <li>
   Assist with weekly, monthly, and quarterly reports to the team, Management, and clients, showing account success.
  </li>
  <li>
   Manage client communications
  </li>
  <li>
   Others, as assigned
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Mandatory Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This is an office-based position in Lahore, where remote work is unavailable.
  </li>
  <li>
   Candidates must have their own laptop/machine for this role.
  </li>
  <li>
   Job timings are from 6 PM to 2 AM (Pakistani Time).
   <br/>
  </li>
 </ul>
</div>


Amazon Brand Associate

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Operations in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.</div></li><li><div>
Enforce SOPs and SLAs, ensuring consistency and compliance across departments.</div></li><li><div>
Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).</div></li><li><div>
Conduct weekly data audits to ensure 98% accuracy in reports.</div></li><li><div>
Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.</div></li><li><div>
Deliver ad hoc data analyses within 48 hours of request.</div></li><li><div>
Monitor SOP adherence and flag any breaches within two hours.</div></li><li><div>
Facilitate monthly SOP refresher workshops.</div></li><li><div>
Identify at least three actionable trends per month with ROI-backed recommendations.</div></li><li><div>
Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).</div></li><li><div>
6+ years of experience in marketing project coordination/operations, with exposure to project leadership.</div></li><li><div>
Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li><li><div>
Proficiency in project management and collaboration tools.</div></li><li><div>
Demonstrated ability to manage budgets, timelines, and project risks.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Associate Manager - Operations

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Operations
 </strong>
 in Customer Success Department will support the Senior Manager Customer Success in overseeing day-to-day departmental functions, with a strong focus on customer onboarding, implementation, and support. This role is pivotal in enforcing SOPs, SLAs, and KPIs, ensuring operational consistency across cross-functional teams. The ideal candidate combines analytical rigor, attention to detail, and a proactive approach towards continuous process improvement and operational efficiency.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the Senior Manager in managing daily operations across customer onboarding, implementation, and support in Customer Success.
  </li>
  <li>
   Enforce SOPs and SLAs, ensuring consistency and compliance across departments.
  </li>
  <li>
   Define and maintain a master Customer Success KPI set (SLA compliance, NPS, FCR, onboarding velocity).
  </li>
  <li>
   Conduct weekly data audits to ensure &ge;98% accuracy in reports.
  </li>
  <li>
   Automate daily scorecards and develop a Monday 9 a.m. executive dashboard using SQL, Power BI, or Tableau.
  </li>
  <li>
   Deliver ad hoc data analyses within 48 hours of request.
  </li>
  <li>
   Monitor SOP adherence and flag any breaches within two hours.
  </li>
  <li>
   Facilitate monthly SOP refresher workshops.
  </li>
  <li>
   Identify at least three actionable trends per month with ROI-backed recommendations.
  </li>
  <li>
   Collaborate with Finance, DevOps, and PMO to align data definitions and reduce report turnaround time by 30%.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
  </li>
  <li>
   6+ years of experience in marketing project coordination/operations, with exposure to project leadership.
  </li>
  <li>
   Strong project management skills, ideally with certification (CAPM, PMP, or equivalent in progress).
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management abilities.
  </li>
  <li>
   Proficiency in project management and collaboration tools.
  </li>
  <li>
   Demonstrated ability to manage budgets, timelines, and project risks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


MH Consultants

<p><b>Customer Success Manager Intern</b></p><p><b>Company:</b> Sumato Solutions<br/><b>Location:</b> Gulberg lll, Lahore (On-site)<br/><b>Job Type:</b> Internship (Leading to a Permanent Position)</p><p><b>About Us:</b></p><p><b>Sumato Solutions</b> is a trusted name in the IT industry, providing <b>custom software solutions</b>, <b>web and mobile app development</b>, <b>UI/UX design</b>, and <b>digital transformation services</b>. We work with a wide range of industries and help businesses streamline operations through smart, scalable, and tailored technology solutions.</p><p><b>Position Overview:</b></p><p>We are looking for a <b>Customer Success Manager Intern</b> who can effectively communicate with clients, understand their needs, and guide them toward the right software solutions. The ideal candidate should have an IT or Software Engineering background, along with strong communication skills and a passion for client success and relationship building.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as a primary point of contact for clients and internal teams, ensuring clear and smooth communication.</li><li><b>Reach out to prospective clients</b>, share detailed information about our products and services, and assist them in understanding how Sumato Solutions can meet their business needs.</li><li><b>Understand clients&rsquo; business requirements</b> and <b>guide them in choosing the most suitable solutions</b> according to their goals and industry needs.</li><li>Support clients throughout the onboarding, implementation, and post-deployment phases.</li><li>Coordinate with the technical team to ensure timely project execution and delivery.</li><li>Prepare and share progress reports, proposals, and follow-up communications with clients.</li><li>Maintain strong, long-term relationships with existing and potential clients.</li><li>Gather client feedback and communicate insights to improve products and service quality.</li><li>Identify upselling and cross-selling opportunities to enhance client value and satisfaction.</li><li>Contribute to internal documentation, presentations, and customer success reports.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Software Engineering</b>, or a <b>related field</b>.</li><li>Strong <b>written and verbal communication</b> and <b>presentation</b> skills.</li><li>Basic understanding of <b>custom software solutions</b>, their workflows, and business impact.</li><li>Ability to explain technical concepts in a clear and professional way.</li><li>Proactive, organized, and detail-oriented with excellent interpersonal skills.</li><li>Passion for client engagement and learning about technology-driven business solutions.</li></ul><p><b>What We Offer:</b></p><ul><li>Practical, hands-on experience in <b>client management, sales communication, and product knowledge</b>.</li><li>Mentorship from industry professionals.</li><li>Internship completion certificate.</li><li>Opportunity to transition into a full-time Customer Success or Business role based on performance.</li><li>Supportive, collaborative, and growth-oriented work environment.</li></ul><p><b>How to Apply:</b></p><p>If you&rsquo;re passionate about client relations, communication, and technology, we&rsquo;d love to have you on board!<br/>Send your <b>resume and cover letter</b> to <b>hr@sumatosolutions.com</b> with the subject line:<br/><b>&ldquo;Customer Success Manager Intern &ndash; Your Name&rdquo;</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Success Manager Intern

<div><div>Job Overview:</div><div></div><div>
The Manager - Customer Success will lead and elevate the EMR/Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Re-establish role clarity and RACI within 30 days.</div></li><li><div>
Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.</div></li><li><div>
Launch &ldquo;Deep Dive Friday&rdquo; knowledge-sharing sessions with 100% of technical staff presenting within 90 days.</div></li><li><div>
Publicly recognize team wins and reduce negative escalations by 40% within 6 months.</div></li><li><div>
Implement early warning dashboards for the top 10 issues to reduce repeat tickets by 25% within 180 days.</div></li><li><div>
Mentor the Assistant Manager on empathetic leadership and change management, co-leading two retrospectives per month.</div></li><li><div>
Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree (foreign education is a plus).</div></li><li><div>
6+ years of experience in customer success with at least 2 years in a leadership role.</div></li><li><div>
Strong skills in customer success methodologies, performance metrics, and team coaching.</div></li><li><div>
Excellent communication, negotiation, and stakeholder management abilities.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

Manager - Customer Success

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