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associate manager hr operations

Navi

<div>
 
 
 
 About the Team
 
 
 
 
 The Human Resources and People Strategy team at Navi manages the entire employee lifecycle, from talent acquisition and HR operations to employee engagement and development. They partner closely with both tech and non-tech business teams to design and implement strategies that attract, retain, and develop top talent, ensuring a thriving, high-performance organizational culture.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 We are looking for an experienced HR Operations Specialist to join our team at Navi. This role is at the heart of our people function, responsible for ensuring the smooth execution of HR processes, providing first-line support for employee queries, managing HR systems, and driving process excellence. You will also own employee benefits administration, reporting, and dashboards, while collaborating closely with HR partners and stakeholders to enhance the employee experience.
 
 
 
 
 
 
 
 
 
 
 What We Expect From You
 
 
 
 
 ● Manage and own the BGV process, ensure smooth execution, conduct periodic audits, and maintain compliance.
 
 
 ● Oversee the management and maintenance of the HRMS, ensuring data accuracy, seamless functioning, and optimization.
 
 
 ● Conduct regular HR Ops audits to ensure accuracy, compliance, and risk mitigation.
 
 
 ● Evaluate existing HR processes, identify opportunities for automation/streamlining, and implement best practices.
 
 
 ● Administer employee benefits programs at Navi, liaising with vendors, ensuring smooth operations, and resolving employee queries.
 
 
 ● Build and maintain HR dashboards, and generate regular reports to provide insights to stakeholders and leadership.
 
 
 ● Coordinate extensively with employees, managers, corporate teams, and vendors to ensure efficient process delivery.
 
 
 ● Work closely with HR partners to strengthen employee experience initiatives.
 
 
 ● Provide recommendations backed by HR data and analytics to support strategic decision-making.
 
 
 
 
 
 
 
 
 
 Must Haves
 
 
 
 
 ● 1 to 2 years of HR experience and Master&rsquo;s degree/PGDM in HR.
 
 
 ● Experience in working on HRMS system (Darwinbox preferred);
 
 
 ● Passionate about creating an amazing employee experience;
 
 
 ● Excellent verbal, written communication and people skills;
 
 
 ● Self directed, the ability to complete work in a timely manner without active supervision is paramount but similarly important is knowing when to ask for help;
 
 
 ● Ability to learn and adapt systems quickly.
 
 
 ● High energy with the ability to organize / prioritize workload.
 
 
 ● Flexible, adaptable and excellent problem solving and decision making abilities, with a high level of attention to detail and accuracy.
 
 
 ● Proficiency in MS Office Suite and Google Sheets is a must.
 
 
 
 
 
 
 
 Inside Navi
 
 
 
 
 We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.
 
 
 Founded by
 
 Sachin Bansal &amp; Ankit Agarwal
 
 in 2018, we are one of India&rsquo;s fastest-growing financial services organisations. But we&rsquo;re just getting started!
 
 
 
 
 
 
 
 Our Culture
 
 
 
 
 At Navi, we&rsquo;re a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you&rsquo;re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.
 
 
 
 
 
 
 We&rsquo;re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at
 
 navi.com/our-values
 
 to see what drives us every day.
 
 
 
 
 
 
 If this feels like you, Navi is the place to grow, thrive and make a real impact.
 
</div>

Associate Manager - HR Operations

Air India SATS Airport Services Private Limited (AISATS)

<div>
 
 
 ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
 
 
 
 
 
 
 
 
 AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd.,
 
 
 one of the world&rsquo;s largest providers of air cargo handling services and Asia&rsquo;s leading airline caterer
 
 
 . &lsquo;AISATS&rsquo; is defined by its people &ndash; they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we
 
 
 offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
 
 
 
 
 
 
 Senior Manager &ndash; Human Resources (HRBP)
 
 
 
 
 
 
 
 Location: BLR
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 The Senior Manager &ndash; HRBP for Airport Operations acts as a strategic partner to operational leadership, aligning HR strategies with business goals to enhance workforce performance, compliance, and employee engagement in a dynamic airport environment.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Strategic HR Partnership
 
 
 <ul>
 <li>
 Collaborate with airport operations leadership to develop and implement HR strategies that support operational excellence.
 </li>
 <li>
 Act as a trusted advisor on workforce planning, talent management, and organizational design.
 </li>
 </ul>
 
 
 Talent &amp; Performance Management
 
 
 <ul>
 <li>
 Drive performance management processes and coach leaders on feedback and development.
 </li>
 </ul>
 
 
 
 
 
 Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Manage employee relations cases, ensuring fair and consistent resolution.
 </li>
 <li>
 Foster a culture of engagement, inclusion, and continuous improvement.
 </li>
 </ul>
 
 
 Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Ensure HR practices comply with aviation regulations, labor laws, and internal policies.
 </li>
 <li>
 Partner with legal and compliance teams to mitigate risks.
 </li>
 </ul>
 
 
 Operational HR Excellence
 
 
 <ul>
 <li>
 Oversee HR operations including onboarding, payroll coordination, and benefits administration.
 </li>
 <li>
 Analyze HR metrics to inform decisions and improve processes.
 </li>
 </ul>
 
 
 Change Management &amp; Communication
 
 
 <ul>
 <li>
 Lead change initiatives related to organizational restructuring, policy updates, or technology implementations.
 </li>
 <li>
 Facilitate effective communication between HR and airport operational teams.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS
 
 
 <ul>
 <li>
 MBA/PGDM in Human Resources or related field.
 </li>
 <li>
 10+ years of progressive HR experience, with at least 5 years in a business partnering role.
 </li>
 <li>
 Exposure to large-scale operations, preferably in aviation or a regulated industry.
 </li>
 <li>
 Experience in aviation, transportation, or large-scale operational environments preferred.
 </li>
 <li>
 Strong knowledge of labor laws, HR systems, and compliance frameworks.
 </li>
 </ul>
 
 
 
 
 
 PERSONAL CHARACTERISTICS &amp; BEHAVIOUR
 
 
 <ul>
 <li>
 Strategic thinking and business acumen.
 </li>
 <li>
 Strong interpersonal and influencing skills.
 </li>
 <li>
 Data-driven decision-making.
 </li>
 <li>
 Crisis management and adaptability.
 </li>
 <li>
 Proficiency in HRIS and analytics tools.
 </li>
 </ul>
 
 
</div>

Human Resources Business Partner

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 We are looking for an enthusiastic Associate HR Operations Specialist to join our HR team. This role is ideal for individuals who are eager to build a career in HR Operations. You will support end-to-end employee lifecycle activities, ensuring accuracy, compliance, and timely execution of HR processes. The position requires strong attention to detail, a proactive mindset, and the ability to work under time-sensitive conditions within defined SLAs.
 
 
 This position requires a high level of diligence in managing time-sensitive actions within defined SLAs to maintain service excellence. You will play a key role in maintaining data integrity, driving process improvements, and delivering &ldquo;Best in Class&rdquo; service while collaborating with internal teams and external partners.
 
 
 GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
 
 
 
 Job Description
 
 
 
 
 Roles and Responsibilities
 
 
 
 <ul>
 <li>
 Assist in onboarding activities including induction coordination, validation of joining forms, and statutory compliance checks.
 </li>
 <li>
 Support HRIS updates and maintenance (Workday or similar systems).
 </li>
 <li>
 Track leave and attendance records and assist in payroll input collation.
 </li>
 <li>
 Respond to employee queries and process change requests promptly.
 </li>
 <li>
 Maintain accurate employee files and documentation.
 </li>
 <li>
 Assist in exit management activities ensuring smooth offboarding.
 </li>
 <li>
 Participate in HR projects and process improvement initiatives.
 </li>
 <li>
 Prepare basic reports and dashboards to support HR decision-making.
 
 
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in HR, Business Administration, or related field, with 0&ndash;2 years of experience in HR Operations or internship experience in HR.
 </li>
 <li>
 Good communication and interpersonal skills.
 </li>
 <li>
 Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
 </li>
 <li>
 Ability to work under tight timelines and meet SLAs with accuracy.
 </li>
 <li>
 Knowledge of HR systems (Workday preferred) is an advantage.
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 <ul>
 <li>
 Customer-focused and highly responsive.
 </li>
 <li>
 Proactive and adaptable to change.
 </li>
 <li>
 Strong attention to detail and commitment to data integrity.
 </li>
 <li>
 Ability to manage multiple priorities and deliver under time-sensitive conditions.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
 
 
 
 GE HealthCare India Career Website
 
 
 
 
 
 Inclusion and Diversity
 
 
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 
 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
 
 
 
 
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support
 
 
 
 
 Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below:
 
 
 https://www.ge.com/careers/fraud
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Associate HR Operations Specialist

Ample

<div>
 
 Looking for Senior Manager - HR operations
 
 
 Location - Jakkur (Yehalanka - Bangalore)
 
 
 Immediate joiner Preferred - Work from office all 5 days.
 
 
 Experience - 15 + yrs. (MBA Preferred)
 
 
 
 
 
 
 
 
 
 Key Role Responsibilities :
 
 
 
 
 
 
 
 HR Policies and Processes management
 
 
 <ul>
 <li>
 Develop, update, optimize, and ensure implementation of HR policies and processes to ensure compliance with legal requirements and company guidelines
 </li>
 <li>
 Ensure HR policies align with regulatory standards and compliance requirements
 </li>
 <li>
 Develop and implement employee onboarding and offboarding processes, ensuring a smooth transition for new hires and departing employees
 </li>
 <li>
 Provide inputs and manage the Operations budget effectively
 </li>
 <li>
 Ensure compliance with Prevention of Sexual Harassment (POSH) regulations
 </li>
 </ul>
 
 
 
 
 
 Compensation and Benefits management
 
 
 <ul>
 <li>
 Manage payroll operations in accordance with country laws and regulations, ensuring accuracy and timeliness
 </li>
 <li>
 Oversee benefits administration, including benchmarking benefits
 </li>
 <li>
 Complete the performance management system (PMS) yearly cycle, ensuring relevant data is collected for compensation and grade revisions
 </li>
 <li>
 Benchmark and align compensation, grades, bands, and incentives structure to stay competitive
 </li>
 <li>
 Drive and manage recognition and rewards (R&amp;R) programs, ensuring timely rollout and employee engagement
 </li>
 </ul>
 
 
 
 
 
 HR Data management
 
 
 <ul>
 <li>
 Oversee HR data management, reporting, and analytics to drive informed decision-making
 </li>
 <li>
 Manage and maintain accurate employee records, ensuring confidentiality and compliance with data protection regulations
 </li>
 <li>
 Provide timely and accurate employee data to concerned stakeholders as needed
 </li>
 </ul>
 
 
 
 
 
 Employee events and community engagement
 
 
 <ul>
 <li>
 Handle corporate social responsibility (CSR) activities, fostering community engagement
 </li>
 <li>
 Organize fun and special events such as important occasions, festivals, and town halls to promote employee morale and engagement
 </li>
 <li>
 Manage and deliver on special HR projects to support organizational objectives
 </li>
 </ul>
 
 
 
 
 
 Stakeholder collaboration
 
 
 <ul>
 <li>
 Collaborate with department heads and senior leadership to ensure buy-in and support for HR Policy initiatives
 </li>
 <li>
 Develop and manage relationships with consultants, service providers, vendors and partners for HR operations management and special projects
 </li>
 </ul>
 
 
 
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Lead, manage and build a high performing recruitment team
 </li>
 <li>
 Provide training and professional development opportunities to enhance team skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge, Skills, Experience Required :
 
 
 
 
 
 <ul>
 <li>
 15+ yrs. Proven experience in HR operations, with a track record of success in developing and managing HR policies, processes and initiatives.
 </li>
 <li>
 Strong understanding of employment laws and regulations.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to build strong relationships with employees at all levels of the organization
 </li>
 <li>
 Proficiency in HRIS systems and other HR-related software tools.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines
 </li>
 </ul>
 
 
</div>

Senior Manager  HR Operations

Accenture in India

<div>
 
 Skill required:
 
 Employee Services - Employee and Labor Relations
 
 
 
 Designation:
 
 HR Service Delivery Associate
 
 
 
 Qualifications:
 
 Any Graduation
 
 
 
 Years of Experience:
 
 1 to 3 years
 
 
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
 
 
 What would you do?
 
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
 
 
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Written and verbal communication
 </li>
 <li>
 Critical Thinking
 </li>
 <li>
 Problem Management Experience
 </li>
 <li>
 At least 3 years of HR Experience
 </li>
 <li>
 People Relations experience a plus
 </li>
 <li>
 Workday Experience a plus
 </li>
 <li>
 HR Domain certification would be a plus
 </li>
 <li>
 Strong MS Office and Excel skills
 </li>
 <li>
 Proficient with Operational Excellence Practices
 </li>
 <li>
 Should have prior People Mgmt experience ( Minimum 2-3 years) Knowledge/Skills Requirements:
 </li>
 <li>
 Good organizational &amp; prioritisation skills.
 </li>
 <li>
 Analytical and problem solving skills.
 </li>
 <li>
 Multi-cultural awareness.
 </li>
 <li>
 Passion for customer service.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Results &amp; detail-oriented
 </li>
 <li>
 Focus on high data accuracy.
 </li>
 <li>
 Quality driven &ndash; in communications and all system transactions.
 </li>
 <li>
 Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
 </li>
 <li>
 Good written and verbal skills. Strong English language communication skills
 </li>
 <li>
 Excellent Customer Service skills Roles and Responsibilities:
 </li>
 <li>
 In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
 </li>
 <li>
 Your expected interactions are within your own team and direct supervisor
 </li>
 <li>
 You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
 </li>
 <li>
 The decisions that you make would impact your own work
 </li>
 <li>
 You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
 </li>
 <li>
 Please note that this role may require you to work in rotational shifts Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) &amp; does whatever is needed to complete the task on time and error free. 2. Escalate issues and seek advice when faced with complex issues/problems. 3. Process incoming service requests received through the Contact Center, Email or Web Portal. 4. Obtain sufficient information to research and complete the service requests, Key manual entries or answer query from client employees 5. Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area. 6. Ensure and maintain the security and confidentiality of client data. 7. Understanding the detailed functionality of all tools and applications 8. Uses and maintains process maps and all process documentation identifying inputs, outputs, roles &amp; responsibilities of the process. 9. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. 10. Participates in various Internal or Client initiatives related to Process. 11. Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body and special handling procedures.. 12. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. 13. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team., Any Graduation
 
 </li>
 </ul>
</div>

HR Service Delivery Associate

Wati

<div>
 
 Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
 
 
 Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.
 
 
 In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
 
 
 
 
 
 
 Our Platform
 
 
 
 The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
 
 
 
 
 
 
 Our Backing &amp; Partnerships
 
 
 
 Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
 
 
 
 
 
 
 We are looking for a motivated fresh graduate to join our Talent team as a Talent Research Associate.
 
 The role involves high-volume CV screening, initial candidate outreach, and supporting global hiring efforts through research, data management, and the use of AI tools.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Screen large volumes of CVs based on defined criteria.
 </li>
 <li>
 Conduct initial communication with candidates (email, chat, or calls).
 </li>
 <li>
 Maintain trackers, reports, and other hiring data.
 </li>
 <li>
 Use Excel/Google Sheets, ChatGPT, and AI tools to improve screening and sourcing efficiency.
 </li>
 <li>
 Support recruiters with research, market mapping, and candidate coordination.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Strong English communication skills (spoken and written).
 </li>
 <li>
 Comfortable interacting with global candidates across various time zones.
 </li>
 <li>
 Good working knowledge of Excel/Google Sheets.
 </li>
 <li>
 Familiarity with ChatGPT and AI tools (summaries, prompting, automation).
 </li>
 <li>
 Education background in HR related field.
 </li>
 <li>
 Detail-oriented, organised, and eager to build a career in Talent Acquisition.
 </li>
 </ul>
 
 
 
 
 
 Good to Have
 
 
 <ul>
 <li>
 Internship experience in HR or recruitment.
 </li>
 <li>
 Basic understanding of sourcing tools like LinkedIn
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work closely with global TA partners.
 </li>
 <li>
 Gain exposure to full-cycle recruitment across functions.
 </li>
 <li>
 Strong growth pathway into a Recruiter role.
 </li>
 </ul>
 
 
 
</div>

Talent Research Associate (Fresh Graduate)

PwC Acceleration Center India

<div>
 At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. In customer marketing at PwC, you will specialise in providing consulting services focused on customer-centric marketing strategies. You will analyse customer behaviour, develop targeted marketing campaigns, and offer guidance and support to help clients optimise their marketing efforts, improve customer engagement, and drive revenue growth.
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 </li>
 </ul>
 
 PwC US ADVISORY &ndash; CSX &ndash; Sales, Service &amp; Marketing
 
 
 
 The Commercial &amp; Service Excellence platform helps clients transform how they engage, sell to, and serve their customers through strategy, operations, and technology. From optimizing go-to-market strategies to delivering and managing Salesforce and Dynamics platforms, the offering enables end-to-end commercial transformation. Whether modernizing sales, marketing, e-commerce or customer service functions, Commercial and Service Excellence equips teams to create connected customer experiences, drive revenue growth, and sustain performance through managed services.
 
 
 Our Sales, Service &amp; Marketing practice team, which is part of CSX, focuses on modernizing commercial functions across marketing, sales, and service to drive profitable growth and customer engagement. Combines strategy, operations, and technology&mdash;including Dynamics, enabling apps, and contact center platforms&mdash;to transform how clients activate and scale in the market.
 
 
 
 OFFERING OVERVIEW: MARKETING OPERATIONS
 
 
 
 Marketing Operations provides process and execution support around core marketing operations, including media management, advertising, 3rd party spend, marketing technology, demand generation, market research, consumer insights, product marketing. Supports process excellence and design alongside marketing &amp; commerce technology implementations. Sub-offerings include Marketing Operations - Salesforce, Marketing Operations - Other Technologies (e.g., Adobe).
 
 
 
 Knowledge Preferred
 
 
 
 POSITION REQUIREMENTS &ndash;
 
 Experienced Associate / Senior Associate
 
 
 
 
 Role
 
 
 
 We are looking for highly motivated and skilled business-first, tech-native professionals to join our Marketing Operations excellence consulting team. This is a hands-on consulting role suited for individuals who can bring strategic thought leadership across people, process &amp; technology initiatives in a fast-paced cross-functional global environment. Ideal candidates will have:
 
 
 <ul>
 <li>
 Relevant experience in Marketing strategy, Campaign-to-Lead Process design, MarTech solution architecture and implementation of marketing technology solutions as a business analyst or program manager, preferably in a B2B environment.
 </li>
 <li>
 Understanding of marketing operations frameworks, customer journey mapping, experience design, governance structures, and performance metrics.
 </li>
 <li>
 Familiarity with marketing and advertising processes &amp; systems, including digital campaign management, CRM, lead nurturing, and funnel optimization.
 </li>
 <li>
 Hands - on experience as a Business Analyst/ Functional lead in one or more Marketing Operations priority areas:
 </li>
 <li>
 Marketing automation Process &amp; use of tools such as Salesforce Marketing Cloud, Marketo Engage, Adobe Journey Optimizer, HubSpot, Oracle Eloqua or similar platforms to drive personalized marketing communications across multiple channels and surfaces.
 </li>
 <li>
 Customer Data Design and use of CDP platforms such as Salesforce Data Cloud, Adobe Experience Platform / Real-time CDP, Treasure data or similar platforms to drive effective audience segmentation and personalization.
 </li>
 <li>
 Media Planning, buying and mix-modelling to drive effective growth through performance marketing.
 </li>
 <li>
 Digital Commerce process &amp; use of tools such as Adobe Commerce, SAP Hybris, Salesforce B2B commerce cloud to drive low-touch/ no-touch revenue stream.
 </li>
 <li>
 Understanding of integration points between MarTech platforms, CRM systems, eCommerce portals and analytics tools.
 </li>
 <li>
 Demonstrated history of leveraging emerging marketing trends, tools and best practices including AI use-cases to drive innovation.
 </li>
 <li>
 Strong critical thinking and problem-solving abilities.
 </li>
 <li>
 Clear and impactful verbal and written communication and presentation skills engaging both technical and non-technical stakeholders.
 </li>
 <li>
 Ability to leverage data analysis and analytics to inform decisions and optimize outcomes.
 </li>
 <li>
 Exposure to clients/ stakeholders in a global environment.
 
 
 </li>
 </ul>
 
 Skills Preferred
 
 
 
 Candidates should be able to demonstrate extensive customer transformation consulting abilities within a project team that includes the following:
 
 
 
 Strategy &amp; Design Engagements
 
 
 
 <ul>
 <li>
 Work with high-profile onshore client stakeholders to help drive excellence across Marketing Operations function.
 </li>
 <li>
 Conduct People-Process-Technology current state assessment and design future state Marketing Operating model and capability roadmap.
 </li>
 <li>
 Develop and optimize end-to-end marketing and advertising process workflows spanning digital campaigns, demand generation, CRM integration, lead management, sales funnel enhancement, data platforms optimization and personalization.
 </li>
 <li>
 Experience with GenAI tools to assist in creating campaign briefs, email copy, social media posts, and dynamic ad variants at scale.
 </li>
 <li>
 Leverage Marketing Analytics tools to optimize third-party marketing spend, media-mix and advertising strategies through data-driven insights.
 </li>
 <li>
 Create documentation, playbooks, and reusable frameworks to promote process consistency and scalability.
 </li>
 <li>
 Work with marketing and sales teams to align on KPIs and reporting standards.
 </li>
 <li>
 Support the planning and delivery of market research and consumer insight initiatives.
 
 
 </li>
 </ul>
 
 Implementation &amp; Optimization Engagements
 
 
 
 <ul>
 <li>
 Play the role of Business Analyst/ Project Manager for marketing technologies implementation projects including Salesforce Marketing Cloud &amp; Data Cloud, Adobe Experience Cloud, Google Analytics, and other leading tools.
 </li>
 <li>
 Utilize automation platforms to streamline campaign execution, audience targeting, and performance tracking.
 </li>
 <li>
 Support initiatives aimed at optimizing channel sales processes and ensuring cross-channel campaign alignment.
 </li>
 <li>
 Ability to use AI tools (e.g., Power BI Copilot, ChatGPT Advanced Analysis, Agentforce) to automate and accelerate insight extraction from campaign performance data, derive insights, and recommend improvements.
 </li>
 <li>
 Ensure data integrity and governance across platforms used for campaign execution and measurement.
 
 
 </li>
 </ul>
 
 Change Management And Other Responsibilities
 
 
 
 <ul>
 <li>
 Contribute to the delivery of marketing transformation engagements, including implementation roadmaps and change management.
 </li>
 <li>
 Participate in business development activities such as proposal development and solution design.
 
 
 </li>
 </ul>
 
 Educational Background
 
 
 
 
 MBA in Sales / Marketing / Strategy/ Analytics from a premier B-School
 
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Travel Requirements: Travel to client locations may be required as per project requirements.
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 Experience: 2-5 years (Experience Associate) / 5-8 years (Senior Associate) of prior relevant work experience in a Marketing Operations or Marketing Analytics consulting role in management consulting organization or similar multinational environment.
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Associate- Marketing Operations

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