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associate product manager

noon

<div>
 
 
 Job title: Associate Product Manager
 
 
 
 
 Location: Noon Egypt, New Cairo
 
 
 
 
 Reporting to: Product Manager
 
 
 
 
 
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, Noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. Noon is a work in progress; we&rsquo;re six years in, but only 5% done. Noon&rsquo;s mission: every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 Product Management lies at the crossroads of technology, business, and user experience. It involves the strategic planning, execution, and continuous improvement of products to meet and exceed customer needs, drive growth, and sustain competitive advantage.
 
 As a Product Manager
 
 , you will navigate through complex challenges, leveraging your technical background, analytical skills, and customer insights to deliver solutions that truly make a difference.
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Discovery process: engage continuously with users, stakeholders, designers, and engineering colleagues to discover and develop solutions that deliver significant product and business impact. Your goal is to create solutions that are valuable to users, usable in design, feasible from an engineering perspective, and viable for the business.
 </li>
 <li>
 Requirements and features development: gather and analyze feedback from customers, stakeholders, and your team to define requirements, features, and end products that align with noon&rsquo;s vision and goals.
 </li>
 <li>
 Technical knowledge: maintain a strong passion for technology, with knowledge in SQL, HTML/CSS, APIs, and understanding of your domain's architecture. Be familiar with the differences between backend and frontend technologies.
 </li>
 <li>
 User experience: work collaboratively with product designers to deliver intuitive and valuable customer experiences, understanding and contributing to UX practices.
 </li>
 <li>
 Documentation: write clear product requirement documents (PRDs) and user stories, ensuring all documentation is up to date and serves as a reliable source of information.
 </li>
 <li>
 Analytical: identify and understand the key user metrics and business KPIs of your domain. Build dashboards to monitor these KPIs and make data-backed decisions.
 </li>
 <li>
 Data-driven decision making: champion a data-driven approach to product development by leveraging both qualitative and quantitative research methods to uncover and address customer needs effectively.
 </li>
 <li>
 Performance tracking: define key performance indicators (KPIs) for user-facing commerce experiences, platforms, and services. Ensure accurate instrumentation for tracking progress against these goals, enabling informed decision-making and continuous improvement.
 </li>
 <li>
 Execution excellence: demonstrate outstanding capabilities in specifications, planning, development, reflection, measuring, learning, and communication. Your ability to execute flawlessly will be paramount.
 </li>
 <li>
 Rollout strategy: independently ship features and demonstrate their measured impact with minimal guidance. Develop rollout plans based on stakeholder input, ensuring all parties are aware of their roles and responsibilities. Coordinate with stakeholders throughout the rollout process and create necessary training materials or SOPs.
 </li>
 <li>
 Support engagement: be hands-on with support to gain insights into product usage and identify areas for improvement. Maintain an overview of your team/domain support SLAs.
 </li>
 <li>
 Commercial acumen: understand the commercial objectives of your domain and how it fits within the wider context of noon. Recognize the importance of aligning product solutions with business goals.
 </li>
 <li>
 Cross-functional collaboration: work alongside the growth, engineering, creative, and design teams to transform the product vision into tangible prototypes and mockups, ensuring that every product or feature launched exceeds user expectations.
 </li>
 <li>
 Agile team leadership: lead a cross-functional agile team, including engineers, product designers, and application support personnel, to deliver exceptional customer experiences that set the standard in the industry.
 </li>
 <li>
 Road mapping: collaborate with senior PMs to prioritize product decisions and manage the product roadmap with varying degrees of confidence over different time frames.
 </li>
 <li>
 Product strategy and evangelism: contribute to the long-term direction and strategy of the product, inspiring stakeholders and customers with the vision of the future.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelors in Computer Science, Computer Engineering, Information Technology, Data Science or a similar field.
 </li>
 <li>
 Passion for product management: Show a deep understanding of the product development lifecycle and agile methodologies through studies, internships, or personal projects.
 </li>
 <li>
 Independent and self-directed: Navigate complex projects independently, showcasing problem-solving skills and ownership.
 </li>
 <li>
 Communication and influence: Possess exceptional skills in leading through influence and communicating technical issues to diverse audiences.
 </li>
 <li>
 Technical proficiency: Engage with technical aspects of product development, including analytics dashboards and understanding front-end tweaks.
 </li>
 <li>
 Bias for action: Favor action over inaction, learning by doing in the face of uncertainty.
 </li>
 <li>
 Taking initiative: Anticipate needs, think ahead, and take on work proactively.
 </li>
 <li>
 Resourcefulness: Identify what you need and actively seek answers, especially in a dynamic environment like Noon.
 </li>
 <li>
 Influence: Excel in persuading and guiding stakeholders and colleagues across disciplines from the start.
 </li>
 <li>
 Learning / growth mindset: Embrace constant learning and view setbacks as growth opportunities.
 </li>
 <li>
 Judgement / intuition: Make informed decisions and back them with rationale.
 </li>
 <li>
 Courage: Undertake new challenges and accept the risk of failure that comes with innovation.
 </li>
 <li>
 High agency: Overcome obstacles to achieve your objectives.
 </li>
 <li>
 Curiosity: Approach learning and work with humility, focusing on what&rsquo;s best for the problem, users, and product.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Who will excel?
 
 
 
 
 
 
 &lsquo;noon isn&rsquo;t for everyone. And that&rsquo;s okay.&rsquo; This is one of our core operating principles.
 
 
 
 
 
 We're looking for resourceful doers. Thinkers who are both creative and analytical. Problem solvers who are enthusiastic about delivering results. Our ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy and often ambiguous environment.
 
 
 
 
 
 If the above values resonate with you, then noon might be the place for you.
 
</div>

Associate Product Manager

<div>
 
 
 Line of Service
 
 
 Advisory
 
 
 
 
 Industry/Sector
 
 
 Technology
 
 
 
 
 Specialism
 
 
 Advisory - Other
 
 
 
 
 Management Level
 
 
 Senior Associate
 
 
 
 
 Job Description &amp; Summary
 
 
 Role Mission:
 
 
 o	Provide a product quality overview for the projects his/her perimeter
 
 o	Creation of Test Plans and Test cases for software projects within his/her perimeter.
 
 o	Detecting any potential product risk and work with project team till closure of product quality risks
 
 o	Provide an overview on product quality of software deliveries and assure product issues are documented &ndash; tracked till resolution.
 
 o	Support in Continuously improving Quality control Processes and Competences.
 
 
 
 <ul>
 <li>
 Creating test strategy &ndash; Plans and test cases for the project within his/her perimeter.
 </li>
 <li>
 Execute defined test cases according to test plans and strategies
 </li>
 <li>
 Reporting on the status of current projects within his/her perimeter, identifying issues and assessing their impact, and proactively recommending solutions.
 </li>
 <li>
 Be the primary SPOC for driving all testing communications within the project organisation
 </li>
 <li>
 Identify product quality risks, escalate and propose risk mitigation strategies as required.
 </li>
 <li>
 Work with the client project manager to identify/resolve all issues that could impact project scope and/or time frames
 </li>
 <li>
 Collaborating with other stakeholders to ensure adequate testing is done per the project requirements
 </li>
 <li>
 Summarise and report product quality results on project &ndash; project level periodically.
 </li>
 <li>
 Providing feedback and suggestions for process and product improvement.
 </li>
 <li>
 Support customer transformation projects, through planning and conducting testing on external customer systems.
 </li>
 <li>
 
 
 Required Skills
 
 
 
 
 
 Optional Skills
 
 
 Acceptance Testing, Acceptance Testing, Accepting Feedback, Active Listening, Agile Product Management, Agile Program Management, Agile SDLC, Analytical Thinking, Automation Testing, Communication, Creativity, Data Model Testing, Debugging, Defect Management, Documentation Testing, Embracing Change, Emotional Regulation, Empathy, Fault Analysis, Functional Testing, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Testing {+ 21 more}
 
 
 
 
 
 Desired Languages
 
 
 
 
 (If blank, desired languages not specified)
 
 
 
 
 
 
 Travel Requirements
 
 
 Not Specified
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 No
 
 
 
 
 Government Clearance Required?
 
 
 No
 
 
 
 
 Job Posting End Date
 
 
 
 
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
</div>

ETIC, Software Testing - Senior Associate

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager &ndash; Marketplace Operations | MAF Retail | Marketplace
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process
 </li>
 <li>
 Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Contributes to root cause analysis in escalation management
 </li>
 <li>
 Identifies process improvement opportunities (enhancements and pain points) at process/ function level
 </li>
 <li>
 Conducts regular audits of activities related to functional area and educates the team on quality errors
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, Marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry
 </li>
 <li>
 MS Excel, MS Office Suite
 </li>
 <li>
 Understanding and experience with CRM software / Ticketing tool (e.g. Salesforce, Hubspot, Zoho etc.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager – Marketplace Operations

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, Improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets.
 
 
 <ul>
 <li>
 Demonstrate a positive attitude that sees problems as challenges to be faced and overcome
 </li>
 <li>
 Comply with all company policies &amp; procedures, including loss prevention, security and safety are adhered to
 </li>
 <li>
 Be responsible to update product knowledge on an on going basis in coordination with the Department/ Boutique or Floor Manager.
 </li>
 <li>
 Monitor and report sales results.
 </li>
 <li>
 Control of client stock assortment.
 </li>
 <li>
 Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals.
 </li>
 <li>
 Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.
 </li>
 <li>
 Be courteous, considerate &amp; gracious in all the dealings with customers, suppliers &amp; associates.
 </li>
 <li>
 Record and maintain all customer information and preferences.
 </li>
 <li>
 Follow grooming standards as mentioned in the Associate Handbook.
 </li>
 <li>
 Be proactive and creative by increasing sales thru cross-selling across the store.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 Good English
 
 
 Retail Experience preferably Duty Free
 
 
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Consultant - Sales - Cairo Airport Duty Free

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager - Quality and Hygiene private label | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager - Quality and Hygiene is responsible for supporting activities to ensure the highest quality of hygiene and food safety in all areas of operations within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Support the analysis of quality and food safety standards and implement continuous improvements.
 </li>
 <li>
 Implement and monitor HACCP, ISO 22000 and local regulatory standards (e.g., NFSA, EOS).
 </li>
 <li>
 Maintain all documents related to hygiene procedures to ensure quality.
 </li>
 <li>
 Lead internal/external audits and corrective actions
 </li>
 <li>
 Monitor the storage of fresh food according to the set standards and procedures.
 </li>
 <li>
 Monitor and report on the segregation, storage and timely removal of all waste.
 </li>
 <li>
 Implement training for all food and waste handling staff.
 </li>
 <li>
 Implement the hygiene and food safety awareness/climate in the stores to ensure highest quality
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 5+ years in related food quality control, 3+ years within the retail working with food is preferable.
 </li>
 <li>
 Bachelor&rsquo;s in Veterinary, Food Science, Microbiology, or related field.
 </li>
 <li>
 Lab testing, cold chain logistics.
 </li>
 <li>
 Analytical, leadership, crisis management.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate Manager - Quality and Hygiene- Private Label

Accenture Middle East

<div>
 
 We are seeking an experienced
 
 SAP BASIS
 
 Associate Manager to support a major SAP transformation program. In this role, you will be responsible for managing SAP system administration, ensuring high availability, optimizing performance, and providing technical support for SAP landscapes across both on-premise and cloud environments. You will collaborate with cross-functional teams to deliver technical solutions that align with business objectives and ensure seamless SAP operations.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 SAP System Administration
 
 :
 
 <ul>
 <li>
 Install, configure, and maintain SAP systems, including ECC, S/4HANA, BW, Fiori, and other SAP components.
 </li>
 <li>
 Manage SAP transports, system copies, and client administration.
 </li>
 </ul>
 
 
 Performance Monitoring and Troubleshooting
 
 :
 
 <ul>
 <li>
 Monitor system performance and proactively identify and resolve technical issues.
 </li>
 <li>
 Apply patches, updates, and hotfixes to ensure system stability and security.
 </li>
 </ul>
 
 
 Backup and Recovery
 
 :
 
 <ul>
 <li>
 Perform backup, recovery, and disaster recovery procedures to ensure data integrity and business continuity.
 </li>
 </ul>
 
 
 SAP Security and Authorizations
 
 :
 
 <ul>
 <li>
 Collaborate with the SAP Security team to implement and manage SAP security authorizations.
 </li>
 </ul>
 
 
 System Upgrades and Migrations
 
 :
 
 <ul>
 <li>
 Provide technical guidance and support for system upgrades, migrations, and landscape optimization.
 </li>
 <li>
 Ensure smooth integration of SAP systems with other enterprise applications.
 </li>
 </ul>
 
 
 Collaboration and Coordination
 
 :
 
 <ul>
 <li>
 Work closely with functional and development teams to support technical requirements and integration.
 </li>
 <li>
 Coordinate with onsite and offshore teams to ensure seamless project execution.
 </li>
 </ul>
 
 
 Technical Documentation
 
 :
 
 <ul>
 <li>
 Maintain comprehensive technical documentation for SAP landscapes, configurations, and procedures.
 </li>
 </ul>
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 SAP BASIS certification is a plus.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 8+ years of experience in SAP BASIS administration, with a focus on SAP HANA database and S/4HANA landscape management.
 </li>
 <li>
 Proven experience in managing SAP systems in both on-premise and cloud environments.
 </li>
 <li>
 Hands-on experience with system monitoring tools and performance optimization.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Expertise in SAP BASIS administration, including installation, configuration, and maintenance of SAP systems (ECC, S/4HANA, BW, Fiori, etc.).
 </li>
 <li>
 Strong knowledge of SAP HANA database administration and troubleshooting.
 </li>
 <li>
 Proficiency in SAP transport management, system copies, and client administration.
 </li>
 <li>
 Experience with backup, recovery, and disaster recovery procedures.
 </li>
 <li>
 Familiarity with SAP security and authorization concepts.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong coordination and communication skills to work effectively with onsite and offshore teams.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience with SAP system upgrades, migrations, and landscape optimization.
 </li>
 <li>
 Knowledge of cloud platforms (e.g., AWS, Azure, or Google Cloud) for SAP hosting.
 </li>
 <li>
 Familiarity with SAP Solution Manager and other system monitoring tools.
 </li>
 </ul>
 
 
 
 
 Expectations for an Associate Manager Hire:
 
 
 <ul>
 <li>
 Take ownership of SAP BASIS operations and lead technical initiatives to ensure system reliability and performance.
 </li>
 <li>
 Act as a mentor to junior team members and provide technical guidance.
 </li>
 </ul>
 
 
 Strategic Thinking
 
 :
 
 <ul>
 <li>
 Align technical solutions with business objectives and contribute to the overall success of the SAP transformation program.
 </li>
 </ul>
 
 
 Collaboration
 
 :
 
 <ul>
 <li>
 Build strong relationships with stakeholders, including functional teams, development teams, and external vendors.
 </li>
 </ul>
 
 
 Results-Oriented
 
 :
 
 <ul>
 <li>
 Deliver high-quality technical solutions within defined timelines and budgets.
 </li>
 </ul>
 
 
 Adaptability
 
 :
 
 <ul>
 <li>
 Stay updated with the latest SAP technologies and best practices to drive continuous improvement.
 </li>
 </ul>
</div>

SAP BASIS– Associate Manager

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

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