application support specialist Jobs in Cairo Egypt

application support specialist

associate - seller support Jobs in Cairo Egypt

associate - seller support

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associate product manager

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commercial support officer

customer account specialist Jobs in Cairo Egypt

customer account specialist

associate seller support

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

Manpower Egypt - Target HR

<div>
 
 Key Responsibilities:
 
 
 &bull; Develop and implement the company&rsquo;s e-commerce and online sales strategy.
 
 
 &bull; Manage all online sales channels &mdash; including pricing, listings,
 
 
 and promotions.
 
 
 &bull; Oversee sales funnel optimization and conversion rate improvements across all platforms.
 
 
 &bull; Work closely with marketing to execute performance-driven campaigns aimed at maximizing sales
 
 
 and ROI.
 
 
 &bull; Track and analyze key metrics: GMV, conversion rate, repeat purchase, CAC, and retention.
 
 
 &bull; Supervise daily marketplace operations and ensure accurate product data and stock availability.
 
 
 &bull; Lead a team (Marketplace Coordinator, CRM Specialist) to ensure seamless online customer
 
 
 experience.
 
 
 &bull; Coordinate with Supply Chain and Finance for order fulfillment, logistics, and reporting.
 
 
 &bull; Utilize Odoo ERP and analytics tools for reporting, forecasting, and performance tracking.
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 &bull; Bachelor&rsquo;s degree in Business, Marketing, or related field.
 
 
 &bull; 7&ndash;10 years of experience in FMCG or e-commerce sales management.
 
 
 &bull; Strong understanding of digital commerce platforms and online consumer behavior.
 
 
 &bull; Hands-on experience with Amazon Seller Central, Jumia, and other e-commerce tools.
 
 
 &bull; Proficiency in ERP systems (preferably Odoo).
 
 
 &bull; Commercially focused, analytical, and data-driven mindset.
 
 
 &bull; Strong leadership, communication, and negotiation skills.
 
</div>

E-Commerce & Sales Manager

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager - People &amp; Organization | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager - People &amp; Organization is responsible for assisting with business strategy pertaining to recruitment, talent management and staff development. The role holder is also responsible for assisting in standardizing and implementing Human Capital policies and procedures within the country.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Stay updated about relevant HC Standard Management system (policies, procedures and forms).
 </li>
 <li>
 Support initiatives to ensure the constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans and objectives.
 </li>
 <li>
 Assist in the manpower planning for the head office.
 </li>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Implement training and performance management systems initiated by the Corporate Head Office.
 </li>
 <li>
 Develop reports for the Corporate Head Office related to training and performance.
 </li>
 <li>
 Support with the implementation of all relevant HC projects and procedures initiated by the Corporate Head Office.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Administration or HR
 </li>
 <li>
 3-5 years in HC administration and recruitment
 </li>
 <li>
 Time management.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

People and Organization- Associate manager

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

Project Support Associate

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 We are seeking a skilled and proactive SAP MM Senior Associate to join our SAP practice. This role is ideal for professionals with 2.5 to 6 years of experience in SAP Materials Management who are ready to take ownership of procurement and inventory processes, collaborate with cross-functional teams, and deliver high-impact solutions across global SAP landscapes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Configure and support SAP MM modules including procurement, inventory management, and logistics
 </li>
 <li>
 Analyze business requirements and translate them into functional specifications
 </li>
 <li>
 Collaborate with stakeholders to design and implement end-to-end SAP MM solutions
 </li>
 <li>
 Manage master data (material master, vendor master, purchasing info records)
 </li>
 <li>
 Support integration with other SAP modules (SD, FI, WM, PP)
 </li>
 <li>
 Conduct unit testing, integration testing, and support UAT
 </li>
 <li>
 Resolve incidents and provide ongoing support for SAP MM processes
 </li>
 <li>
 Participate in SAP rollouts, upgrades, and enhancement projects
 </li>
 <li>
 Document configurations, processes, and training materials
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Business Administration, Information Systems, or related field
 </li>
 <li>
 2.5 to 6 years of hands-on experience in SAP MM module
 </li>
 <li>
 Strong understanding of procurement processes (P2P), inventory management, and logistics execution
 </li>
 <li>
 Experience in at least one full-cycle SAP implementation or rollout
 </li>
 <li>
 Familiarity with integration points between MM and other SAP modules
 </li>
 <li>
 Ability to write functional specifications and collaborate with ABAP developers
 </li>
 <li>
 Proficient in SAP configuration and troubleshooting
 </li>
 <li>
 Excellent communication and stakeholder engagement skills
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Ability to work independently and in cross-functional teams
 
 
 </li>
 </ul>
 
 Minimum Years Experience Required
 
 
 
 <ul>
 <li>
 Add here AND change text color to black or remove bullet and section title if not applicable
 
 
 </li>
 </ul>
 
 Additional Application Instructions
 
 
 
 <ul>
 <li>
 Add here AND change text color to black or remove bullet and section title if not applicable
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 Yes
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, MM Consultant - Senior Associate

<div>
 
 JOB TITLE
 
 
 
 Associate - Facilities Management | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 Associate - Facilities Management is responsible for ensuring that all assets are in proper working condition and maintained regularly as per standards. The role holder supports the Facility manager in maintenance planning, execution and communication.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Assist in preparing, scheduling and reporting all the future maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation.
 </li>
 <li>
 Oversee store inspections in line with annual maintenance plans and agreement terms.
 </li>
 <li>
 Oversee maintenance activities to ensure that the work is delivered as per the requirements and timeline.
 </li>
 <li>
 Provide reports on issues related to contractor performance for timely resolution and improvements.
 </li>
 <li>
 Manage the stock of maintenance consumables and critical spare parts to ensure availability at all times.
 </li>
 <li>
 Provide support for incidents in a timely manner and take appropriate initiatives in case of emergencies.
 </li>
 <li>
 Compile documents related to maintenance and equipment activities as per the internal guidelines.
 </li>
 <li>
 Assist with submitting reports and recommending areas for improvement when required.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Relevant maintenance certification is preferred.
 </li>
 <li>
 4+ years of relevant experience, 1+ years in the retail industry.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Strong initiative drive and organizational skills.
 </li>
 <li>
 Highly organized with strong multitasking skills.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate - Facilities Management

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