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assistant manager, sales operations & support

associate - seller support Jobs in Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

associate - seller support

associate seller support

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate - Seller Support | MAF Retail | Retail Corporate Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Associate - Seller Support is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
 </li>
 <li>
 Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.
 </li>
 <li>
 Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
 </li>
 <li>
 Collaborate closely with other teams, such as Account managers, Operations, and Customer Service, to align seller experience updates with overall business objectives.
 </li>
 <li>
 Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.
 </li>
 <li>
 Ensure compliance with all marketplace policies, guidelines, and regulatory requirements.
 </li>
 <li>
 Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders.
 </li>
 <li>
 Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the process.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry.
 </li>
 <li>
 Capability to multitask and handle multiple seller inquiries simultaneously while maintaining attention to detail and accuracy in responses.
 </li>
 <li>
 Exemplary performance record, particularly with regard to SLA, quality &amp; productivity.
 </li>
 <li>
 Basic understanding of data analysis tools or reporting software to generate performance reports, analyze seller metrics, and identify trends or patterns in seller behavior and performance.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Associate - Seller Support

Libsy / لبسي

<div>
 
 
 About Libsy
 
 
 
 
 
 
 Libsy is Egypt&rsquo;s resale marketplace for preloved, vintage, and designer fashion. We connect sellers and buyers through a trusted ecosystem built on quality control, authentication, and end-to-end logistics. Every sale is picked up, inspected at our Cairo hub, and delivered directly to the buyer with escrowed payments and buyer protection.
 
 
 
 
 
 We have organically grown into a platform with thousands of users across Cairo, and we are now scaling nationwide and laying the groundwork for regional expansion.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are looking for Libsy&rsquo;s first Operations Manager. You will own Libsy&rsquo;s end-to-end operational performance, from logistics and hub management to customer trust and product alignment. You will manage delivery partners, quality control workflows, payout reliability, and customer support while building and leading a team that delivers consistent, high-quality execution at scale.
 
 
 
 
 
 This is a hands-on role that combines analytical thinking, field execution, and strategic planning. You will work closely with the founders and tech team to scale our operational model across Egypt, spend time on the ground in different cities, and help prepare Libsy for expansion into new MENA markets such as Saudi Arabia and the UAE.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operational Strategy &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Co-develop and implement Libsy&rsquo;s operational roadmap in line with growth targets.
 </li>
 <li>
 Scale quality control, pickup, delivery, and returns processes while maintaining cost efficiency and reliability.
 </li>
 <li>
 Plan and execute national rollout across key Egyptian cities, ensuring a consistent seller and buyer experience.
 </li>
 <li>
 Establish the operational playbook for regional expansion, including logistics partnerships and regulatory readiness.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Fulfillment
 
 
 
 
 
 <ul>
 <li>
 Manage and grow relationships with delivery partners such as Bosta and other carriers.
 </li>
 <li>
 Oversee pickup, hub, and delivery workflows while maintaining strong SLAs on time, accuracy, and customer satisfaction.
 </li>
 <li>
 Optimize routing, batching, and capacity utilization to reduce delivery times and costs.
 </li>
 <li>
 Ensure smooth coordination between drivers, hub teams, and third-party logistics providers.
 </li>
 </ul>
 
 
 
 
 
 Quality Control &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Oversee daily hub operations including item inspection, authentication for designer pieces, and rejection tracking.
 </li>
 <li>
 Maintain low QC fail rates and ensure consistent inspection standards.
 </li>
 <li>
 Lead customer service and dispute resolution processes with a focus on buyer trust and seller satisfaction.
 </li>
 <li>
 Monitor and improve payout reliability through PSPs such as Paymob and Kashier.
 </li>
 </ul>
 
 
 
 
 
 Process &amp; Performance Management
 
 
 
 
 
 <ul>
 <li>
 Design and implement SOPs across all operational units to ensure scalability and consistency.
 </li>
 <li>
 Define and track key performance indicators including delivery times, QC pass rates, cancellations, and payout timelines.
 </li>
 <li>
 Introduce continuous improvement practices to enhance throughput and reduce operational costs.
 </li>
 <li>
 Coordinate with finance to reconcile courier settlements and wallet payouts.
 </li>
 </ul>
 
 
 
 
 
 Technology &amp; Product Collaboration
 
 
 
 
 
 <ul>
 <li>
 Collaborate with the tech and product teams to align new features with operational needs such as order tracking, dashboards, and automation.
 </li>
 <li>
 Contribute to the automation of repetitive workflows such as shipping requests, refund handling, and notifications.
 </li>
 <li>
 Translate field feedback into structured product requirements that improve platform performance and user experience.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; Culture
 
 
 
 
 
 <ul>
 <li>
 Build, mentor, and lead a team across operations, quality control, logistics, and customer support.
 </li>
 <li>
 Train and motivate team members to uphold Libsy&rsquo;s service standards and customer-first culture.
 </li>
 <li>
 Foster a data-driven and accountable work environment where efficiency and reliability are measurable outcomes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 <ul>
 <li>
 Proven experience in logistics, e-commerce operations, or marketplace management.
 </li>
 <li>
 Deep understanding of last-mile delivery, reverse logistics, and quality control systems.
 </li>
 <li>
 Strong analytical skills and comfort with data-driven decision-making, including Excel or Google Sheets.
 </li>
 <li>
 Experience in process design and optimization, ideally with familiarity in Lean or continuous improvement practices.
 </li>
 <li>
 Strong negotiation and relationship management skills with logistics and service partners.
 </li>
 <li>
 Experience leading teams and building operational processes from scratch in fast-paced environments.
 </li>
 <li>
 Excellent communication in Arabic and English, both written and verbal.
 </li>
 <li>
 High ownership mindset with the ability to switch between strategy and hands-on execution.
 </li>
 <li>
 Passion for building scalable systems that enable circular and sustainable commerce.
 </li>
 </ul>
 
 
 
 
 
 Why Join Libsy
 
 
 
 
 
 <ul>
 <li>
 Join one of Egypt&rsquo;s fastest-growing consumer startups at a pivotal stage of expansion.
 </li>
 <li>
 Sit at the center of Libsy&rsquo;s most critical function: the operations that power trust, growth, and customer satisfaction.
 </li>
 <li>
 Lead our national rollout and shape our expansion strategy beyond Egypt into markets like Saudi Arabia and the UAE.
 </li>
 <li>
 Play a defining role in building the operational backbone of a category-defining company as the first operations hire.
 </li>
 </ul>
 
 
 
 
 
 How to Apply
 
 
 
 
 
 
 Please send your CV and a brief note about your most significant operational challenge and how you solved it to
 
 thomas@libsy.app
 
 with the subject line:
 
 Operations Manager Application
 
 .
 
</div>

Operations Manager

Amazon

<div>
 
 Description
 
 
 
 The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
 
 
 Key job responsibilities
 
 
 This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
 </li>
 <li>
 Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
 </li>
 <li>
 Train and direct sellers for execution and adherence of norms and practices
 </li>
 <li>
 Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
 </li>
 <li>
 Willing to work on weekends
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of operations management experience
 </li>
 <li>
 Experience communicating effectively with senior leadership
 </li>
 <li>
 Experience managing, analyzing and communicating results to senior leadership
 </li>
 <li>
 Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
 </li>
 <li>
 Experience managing challenging assignments with aggressive schedules
 </li>
 <li>
 Should be fluent in English and Arabic (Verbal and written).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill
 </li>
 <li>
 Good analytical and problem solving skills with a capability of setting priorities and working under pressure
 </li>
 <li>
 Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
 </li>
 <li>
 Experience in working with logistics and/or manufacturing industry is an advantage
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119025
</div>

Central Operations Support Executive, UAF AMET

<div>
 
 Description
 
 
 
 The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
 
 
 Key job responsibilities
 
 
 This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
 </li>
 <li>
 Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
 </li>
 <li>
 Train and direct sellers for execution and adherence of norms and practices
 </li>
 <li>
 Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
 </li>
 <li>
 Willing to work on weekends
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 &lt;1 years of experience, preferably Operations.
 <li>
 Excellent Communication Skills.
 </li>
 <li>
 Demonstrated basic analytical ability, results-oriented environment with external customer interaction.
 </li>
 <li>
 Highly proficient in Microsoft excel and Windows based applications.
 </li>
 <li>
 Able to work on weekends (and shifts)
 </li>
 <li>
 Should be fluent in English and Arabic (Verbal and written).
 
 
 </li>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill
 </li>
 <li>
 Good analytical and problem solving skills with a capability of setting priorities and working under pressure
 </li>
 <li>
 Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
 </li>
 <li>
 Experience in working with logistics and/or manufacturing industry is an advantage
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3053477
</div>

Central Operations Support Executive, AMET EF

Abdul Latif Jameel

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a highly analytical and people-focused
 
 Associate Engagement Senior Specialist
 
 to support and enhance engagement across Abdul Latif Jameel. This role is responsible for designing and managing employee surveys, developing dashboards, generating insights, and supporting engagement initiatives across all affiliates.
 
 
 You will play a key role in elevating the associate experience through data, insights, and impactful engagement actions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Survey Management, Data Analysis &amp; Insights
 
 
 <ul>
 <li>
 Design, develop, and launch employee engagement and experience surveys across all ALJ affiliates.
 </li>
 <li>
 Manage survey communication and ensure clarity and reach across the organization.
 </li>
 <li>
 Develop dashboards, reports, and analytics to present key findings and insights.
 </li>
 <li>
 Serve as the subject-matter expert on survey tools (e.g., Qualtrics) and BI analytical platforms.
 </li>
 <li>
 Translate data into actionable insights for leadership and HR stakeholders.
 </li>
 </ul>
 
 
 Engagement Actions &amp; Special Projects
 
 
 <ul>
 <li>
 Coordinate entity-level engagement action plans with HR SPOCs and business leaders.
 </li>
 <li>
 Support execution of employee experience initiatives aligned with the Associate Experience strategy.
 </li>
 <li>
 Prepare forms, reports, tracking tools, and monitoring sheets to ensure smooth implementation of programs.
 </li>
 <li>
 Work on special projects assigned by the General Manager &ndash; Associate Engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in HR, Organizational Psychology, Data Analytics, or related field.
 </li>
 <li>
 3&ndash;5 years total experience, including 3&ndash;4 years in surveys &amp; employee engagement.
 </li>
 <li>
 Strong analytical, presentation, and communication skills.
 </li>
 <li>
 Experience with Qualtrics is a Must.
 </li>
 <li>
 This is a
 
 remote role
 
 , open to candidates residing in
 
 Egypt or India
 
 .
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong knowledge of survey design and survey management tools.
 </li>
 <li>
 Excellent analytical skills with experience using BI/data visualization tools.
 </li>
 <li>
 Strong presentation and storytelling skills using data.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Attention to detail and high-quality execution skills.
 </li>
 <li>
 Ability to coordinate multiple stakeholders and projects simultaneously.
 </li>
 <li>
 Problem-solving mindset and ability to recommend data-based solutions.
 </li>
 </ul>
 
 
</div>

Associate Engagement Senior Specialist

Mars

<div>
 
 Job Description
 
 
 
 The Associate Relations Manager will serve as the point of contact for Associate Relations issues and inquiries for a cross functional (supply &amp; demand &amp; office) client group in Egypt for 2 sites (CAI, OCT). The IMEA AR manager provides AR support to all segments in Egypt . The role supports over 600 associates in Mars Egypt over 2 sites (CAI, OCT) and the field sales organization. The role is a member of the AR IMEA team (India, Middle East and Africa) with a remote IMEA manager. The role is part of the European/India/Africa AR team, working closely with the P&amp;O Business Partners.
 
 
 
 Issue Resolution
 
 
 
 <ul>
 <li>
 Ensure associate &amp; business advocacy and lead grievance and disciplinary process in line with Mars guidelines to build a fair, trustworthy and inclusive workplace.
 </li>
 <li>
 Lead fact-finding investigations for sensitive and/or complex cases (e.g. interviews, document review, and consultation with appropriate internal stakeholders in line with our global investigation protocol
 </li>
 <li>
 Partner with legal counsel to represent the business in legal and governmental proceedings.
 </li>
 <li>
 Ensure accurate input into Service Now system case management and that cases are responded to in a timely manner. Ensure tracking and reporting on AR case trends.
 </li>
 <li>
 Engage with BP&rsquo;s and AR Lead regarding complex, high risk situations.
 
 
 </li>
 </ul>
 
 Performance concerns
 
 
 
 <ul>
 <li>
 Partner with and coach line managers on performance management process and documentation.
 </li>
 <li>
 Review and recommend next steps regarding separations, severance options and transition assistance.
 
 
 </li>
 </ul>
 
 Build Line Manager Capability.
 
 
 
 <ul>
 <li>
 Provide coaching and training to line managers and P&amp;O partners in the areas related to employment law, grievance management and performance management.
 </li>
 <li>
 Deliver AR essentials capability programs for line managers to &lsquo;lead in the Mars way&rdquo;
 </li>
 <li>
 Provide interpretation &amp; consultation to ensure fair application of policies and processes to associates.
 
 
 </li>
 </ul>
 
 Labor Law compliance
 
 
 
 <ul>
 <li>
 Be the labor law and employment policies guardian and ensure correct governance.
 </li>
 <li>
 The Associate relations manager will be responsible for the consolidation, review, and alignment of Egypt related employment policies and ensure regular update when needed
 </li>
 <li>
 Make recommendations regarding employment policies, practices and procedures focused on improving consistency, effectiveness and capability.
 </li>
 <li>
 Proactively access potential union activity and raise potential challenges with site leadership teams.
 
 
 </li>
 </ul>
 
 Culture pulse and Partnership
 
 
 
 <ul>
 <li>
 Partner and build relationships with P&amp;O BP&rsquo;s/heads and unit leadership teams to achieve aligned goals on people strategy.
 </li>
 <li>
 Partner with P&amp;O BP on Org Design Transformations including org restructures, and changes to terms and conditions of employment.
 </li>
 <li>
 Serve as the guardian of the Mars culture and be the pulse of the business by providing associate and organization insights.
 </li>
 <li>
 Execute exit interviews (leavers) and stay interviews and report on insights
 </li>
 <li>
 Analyze Associate Relations cases and ensure root causes are proactively addressed.
 </li>
 <li>
 Drive regional projects in the field of AR for MEA.
 </li>
 </ul>
</div>

Associate Relations

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Associate - Seller Support

Operations Manager

Central Operations Support Executive, UAF AMET

Central Operations Support Executive, UAF AMET

Central Operations Support Executive, AMET EF

Associate Engagement Senior Specialist

Associate Relations