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associate software engineer

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Take ownership of team deliverables, ensuring high-quality output and timely delivery.
 </li>
 <li>
 Collaborate with global teams to design, develop, and maintain platform components.
 </li>
 <li>
 Contribute to software development lifecycle activities, including requirements gathering, coding, testing, and deployment.
 </li>
 <li>
 Adhere to best practices in software engineering to enhance usability, scalability, performance, and security.
 </li>
 <li>
 Communicate effectively with stakeholders by providing regular progress updates and status reports.
 </li>
 <li>
 Work closely with Operations teams to support daily processes and identify opportunities for automation or efficiency improvements.
 </li>
 <li>
 Participate in code reviews, testing, and continuous improvement activities.
 </li>
 <li>
 Stay up to date with emerging technologies and contribute to technical initiatives and innovation.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Strong communication skills (both written and verbal) with the ability to convey technical information clearly.
 </li>
 <li>
 Analytical mindset with the ability to draw clear, actionable conclusions from data and observations.
 </li>
 <li>
 High-quality output delivered within set timelines and deadlines. Basic
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, or a related field.
 </li>
 <li>
 Strong foundation in programming and software development principles.
 </li>
 <li>
 Proficiency in one or more of the following programming languages and technologies: o Java / Python / .NET / C# / JavaScript / SQL
 </li>
 <li>
 Understanding of software engineering fundamentals, including: o Object-Oriented Design, Data Structures, Algorithms, Databases, Debugging, Refactoring, and Design Patterns.
 </li>
 <li>
 Familiarity with modern development tools and practices such as Git, Agile methodologies, RESTful APIs, and CI/CD pipelines.
 </li>
 <li>
 Knowledge of cloud platforms (e.g., AWS, Azure, GCP) is an added advantage.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Conscientious, self-motivated, and detail-oriented.
 </li>
 <li>
 Eager to learn and willing to go the extra mile to understand business and technical requirements.
 </li>
 <li>
 Able to work both independently and collaboratively within a team environment.
 </li>
 <li>
 Proactive in identifying improvements and contributing to process optimization.
 </li>
 <li>
 Capable of managing multiple tasks and priorities effectively.
 </li>
 <li>
 Highly organized, structured, and pragmatic in problem-solving and execution.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Opportunity to work with a talented global team on innovative software solutions.
 </li>
 <li>
 Exposure to cutting-edge technologies and real-world challenges.
 </li>
 <li>
 Growth-oriented environment with mentorship and learning opportunities.
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Purpose
 
 
 
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 
 
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 
 
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 
 integrity
 
 in all we do, bring a spirit of
 
 discovery
 
 to our work, and collaborate in close
 
 partnership
 
 with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
 
 Job ID:
 
 322729
 
 
 
 Posted On:
 
 2025-11-13
 
 
 
 Location:
 
 Hyderabad, Telangana, India
</div>

Associate Software Engineer

Experian

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
 
 
 
 Job Description
 
 
 
 We are looking for a Junior or Associate Software Engineer with a focus on infrastructure automation and monitoring. You will work with multiple AWS services, develop Python-based automation scripts, and integrate AI agents to enhance infrastructure observability and reliability.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Automate infrastructure deployments using AWS services and Infrastructure as Code (IaC) tools.
 </li>
 <li>
 Develop Python scripts for infrastructure monitoring, auditing, and reporting.
 </li>
 <li>
 Integrate and manage AI agents to monitor system health, performance, and compliance.
 </li>
 <li>
 Collaborate with DevOps and cloud engineering teams to streamline deployment workflows.
 </li>
 <li>
 Ensure infrastructure security, scalability, and cost-efficiency.
 </li>
 <li>
 You will be reporting to a Senior Manager
 </li>
 <li>
 You will have to work from Hyderabad (WFO - 2days a week) - Job location
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 You are required to have 1+ years of experience in software engineering or infrastructure automation.
 </li>
 <li>
 You should have experience with AWS services such as EC2, S3, Lambda, CloudWatch, etc.
 </li>
 <li>
 Proficiency in Python for scripting and automation.
 </li>
 <li>
 Familiarity with AI/GenAI tools for infrastructure monitoring.
 </li>
 <li>
 Understanding of cloud architecture and security best practices.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work&trade; in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 
 Benefits
 
 
 
 Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
</div>

Software Engineer

Capgemini

<div>
 
 Job Description
 
 
 
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.
 
 
 <ul>
 <li>
 Applies scientific methods to analyse and solve software engineering problems.
 </li>
 <li>
 He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.
 </li>
 <li>
 His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.
 </li>
 <li>
 The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.
 </li>
 <li>
 The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 </li>
 </ul>
 Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
 
 
 
 Job Description - Grade Specific
 
 
 
 Has more than a year of relevant work experience. Solid understanding of programming concepts, software design and software development principles. Consistently works to direction with minimal supervision, producing accurate and reliable results. Individuals are expected to be able to work on a range of tasks and problems, demonstrating their ability to apply their skills and knowledge. Organises own time to deliver against tasks set by others with a mid term horizon. Works co-operatively with others to achieve team goals and has a direct and positive impact on project performance and make decisions based on their understanding of the situation, not just the rules.
 
 
 Skills (competencies)
 
 
 Verbal Communication
</div>

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
 
 
 
 Job Description
 
 
 
 
 Job description
 
 
 
 
 Job Summary
 
 
 
 We are looking for a proactive and detail-oriented Product Engineer to support the development and maintenance of data pipelines and backend services. You will work with AWS, Python, and PySpark to build reliable data workflows and assist in API development using Java. This role offers an excellent opportunity to grow your skills in cloud technologies, big data processing, and backend development while collaborating with experienced engineers and cross-functional teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in designing and maintaining scalable data pipelines using AWS services.
 </li>
 <li>
 Support data processing tasks using PySpark and Python.
 </li>
 <li>
 Contribute to backend service and API development using Java.
 </li>
 <li>
 Collaborate with senior engineers and stakeholders to understand data requirements.
 </li>
 <li>
 Monitor and troubleshoot data workflows and performance issues.
 </li>
 <li>
 Ensure data accuracy and consistency across platforms.
 </li>
 <li>
 Learn and apply best practices in data engineering and software development.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Hands-on experience with AWS services like S3, Lambda, and Glue.
 </li>
 <li>
 Working knowledge of PySpark and Python for data processing.
 </li>
 <li>
 Basic experience with Java (at least 1 year).
 </li>
 <li>
 Familiarity with ETL processes and data warehousing concepts.
 </li>
 <li>
 Understanding of relational databases and NoSQL systems.
 </li>
 <li>
 Exposure to version control tools like Git.
 </li>
 <li>
 Good problem-solving and communication skills.
 </li>
 <li>
 Eagerness to learn and grow in a collaborative environment.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Exposure to CI/CD pipelines.
 </li>
 <li>
 Awareness of data security and compliance practices.
 
 
 </li>
 </ul>
 AWS foundational or associate-level certification is a plus.
 
 
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 AWS: S3, Lambda, Glue, Working knowledge of PySpark &amp; Python for data processing, Basic Java experience (~1+ year)
 </li>
 <li>
 Familiarity with ETL processes and data warehousing concepts, Understanding of relational databases and NoSQL systems
 </li>
 <li>
 Exposure to version control tools like Git
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
</div>

Product Engineer (Python/pyspark)

PepsiCo

<div>
 
 Overview
 
 
 
 NRM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
 <ul>
 <li>
 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
 </li>
 <li>
 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
 </li>
 <li>
 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
 </li>
 <li>
 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
 </li>
 <li>
 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
 </li>
 <li>
 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 </li>
 <li>
 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
 </li>
 <li>
 Collaborate on sector NRM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
 </li>
 <li>
 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
 </li>
 <li>
 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
 </li>
 <li>
 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
 </li>
 <li>
 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
 </li>
 <li>
 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
 </li>
 <li>
 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
 </li>
 <li>
 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
 </li>
 <li>
 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
 </li>
 <li>
 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
 </li>
 <li>
 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
 </li>
 <li>
 Working knowledge of Power BI software is added advantage
 </li>
 <li>
 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
 </li>
 <li>
 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
 </li>
 </ul>
</div>

Associate Manager

Movate

<div>
 
 We are looking for enthusiastic
 
 Tech Support / Help Desk Engineers
 
 to join our team in
 
 Hyderabad
 
 .
 
 
 📌 Open Positions
 
 <ul>
 <li>
 
 Engineer
 
 : 1&ndash;5 years experience |
 
 50 openings
 
 |
 
 CTC: 3 &ndash; 6.5 LPA
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Service desk Support Engineer | Job Description
 
 
 
 
 
 
 
 Summary :
 
 
 
 
 Highly Proficient in Spoken &amp; Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions &amp; should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented.
 
 
 
 
 Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to:
 
 
 <ul>
 <li>
 
 Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios.
 
 </li>
 <li>
 
 Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders.
 
 </li>
 <li>
 
 Produce Clear Documentation: Write clear, well-structured emails, documentation, and case notes on complex technical subjects.
 
 </li>
 </ul>
 
 
 This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.
 
 
 
 You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
 
 <ul>
 <li>
 Provide world class remote assistance to users via Chat, Phone and eMail
 </li>
 <li>
 Assists users by remote troubleshooting and resolving technical and service issues.
 </li>
 <li>
 Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
 </li>
 </ul>
 
 
 Principle duties and responsibilities | Job Description :
 
 
 <ul>
 <li>
 
 Provides comprehensive remote support across major operating systems -
 
 </li>
 <li>
 Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
 </li>
 <li>
 Follow documented procedures for issues presented and escalate further if need be.
 </li>
 <li>
 
 Has the ability to troubleshoot by -
 
 </li>
 <li>
 Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
 </li>
 <li>
 Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
 </li>
 <li>
 Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
 </li>
 <li>
 Assist in setting up, configuring, and installing new software and hardware.
 </li>
 <li>
 Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
 </li>
 <li>
 Communicate effectively with non-technical users to explain solutions in an understandable manner.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve incidents.
 </li>
 <li>
 Support &amp; Execute the deployment and integration of new SOPs and change in systems.
 </li>
 </ul>
 
 
 Must Have Skills :
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
 </li>
 <li>
 2 - 3 years of IT related Customer Service experience
 </li>
 <li>
 Excellent communication skills, should be able to hold a conversation
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Ability to deal professionally as well as ability to learn new products and technologies
 </li>
 <li>
 Good customer service skills, multitasking and documentation skills
 </li>
 <li>
 Ability to adjust quickly to the changing priorities and implement the same per business requirements
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Abilities :
 
 
 
 
 
 <ul>
 <li>
 Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
 </li>
 <li>
 Good Analytical &amp; Cognitive skills
 </li>
 </ul>
 
 
</div>

Technical Support Engineer - Immediate Joiner only

Electronic Arts (EA)

<div>
 
 Description &amp; Requirements
 
 
 
 Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
 
 
 Software Engineer I - Online Backend for Gameplay Services
 
 
 We Are EA
 
 
 And we make games - How cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is challenging. That's why we employ the most creative and passionate people in the industry.
 
 
 
 The Challenge Ahead
 
 
 
 Our platform powers online features for EA&rsquo;s games, serving millions of users each day. We live, breathe, and dream about how we can make every player&rsquo;s multiplayer experience memorable. We develop services and SDKs in collaboration with EA&rsquo;s game studios for matchmaking, stats and leaderboards, achievements, game replays, VOIP, and game networking.
 
 
 Our primary mission is to enrich the player&rsquo;s gaming experience by meticulously optimizing the matchmaking process. We believe that effective matchmaking is the cornerstone of any successful multiplayer gaming experience, and we are committed to perfecting this aspect of our service. We continuously reflect and probe various elements to ensure the player&rsquo;s gaming encounters are both fun and challenging
 
 
 What does an Online Backend Engineer do?
 
 
 As an Online Backend Software Engineer in Gameplay Services, your focus will be on designing and implementing scalable, distributed backend systems that power our matchmaking, integrated in EA&rsquo;s biggest titles and enjoyed by millions of players worldwide. You will collaborate closely with your team and partner studios to maintain, enhance, and extend our core services.
 
 
 You'll contribute throughout the product development lifecycle: gathering requirements, designing solutions, coding, testing, and deploying features to production. Your work will ensure high performance, stability, and a seamless experience for our players, and you&rsquo;ll continuously seek creative ways to improve both new and existing systems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design brand new services covering all aspects from storage to application logic to management console
 </li>
 <li>
 Enhance and add features to existing systems
 </li>
 <li>
 Communicate with engineers from across the company to deliver the next generation of online features for both established and not-yet-released games
 </li>
 <li>
 Aim to optimize performance and scalability of server systems
 </li>
 <li>
 Be a part of the full product cycle for our products, from design and testing to deployment and supporting our LIVE environments and our game team customers
 </li>
 <li>
 Maintain a suite of automated tests that validate the correctness of backend services
 </li>
 <li>
 Advocate for best practices within the engineering team
 </li>
 <li>
 Work with product managers to improve new features to support EA&rsquo;s business
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor/Master's degree in Computer Science, Computer Engineering or related field
 </li>
 <li>
 Experience in software development with Go, C#, or C++
 </li>
 <li>
 Solid computer science background including algorithm and data structure usage
 </li>
 <li>
 Experience with cloud computing products such as AWS EC2
 </li>
 <li>
 Experience with technologies such as Docker, Kubernetes, and Terraform
 </li>
 <li>
 Experience with relational or NoSQL database
 </li>
 <li>
 Adept at solving complex technical problems
 </li>
 <li>
 Strong sense of collaboration
 </li>
 <li>
 Excellent written and verbal communication skills
 
 
 </li>
 </ul>
 
 Bonus Qualifications
 
 
 
 <ul>
 <li>
 Experience with Jenkins and Groovy
 </li>
 <li>
 Experience with Ansible
 </li>
 <li>
 Knowledge of Google gRPC and protobuf
 </li>
 <li>
 Experience with high traffic services and highly scalable, distributed systems
 </li>
 <li>
 Knowledge of scalable data storage and processing technologies such as Cassandra, Apache Spark, and AWS S3
 </li>
 <li>
 Experience with stress testing plus performance tuning and optimization
 </li>
 <li>
 Experience working within the games industries
 
 
 </li>
 </ul>
 
 About Electronic Arts
 
 
 
 We&rsquo;re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
 
 
 We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
 
 
 Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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