software engineer

sales engineer

ai developer

ai engineer

demo engineer

associate software engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered chatbots. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a passionate and driven Associate Solution Engineer to join our team. In this role, you will act as a bridge between clients and our technical teams, ensuring business requirements are understood, translated, and aligned with IT/software solutions. You will support clients in adopting our solutions by providing training, guidance, and hands-on assistance while also contributing to internal processes and documentation.Job Requirements:Experience &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business &amp; Information Technology (BBIT) or relevant degree only.</li><li>1 year of experience in an IT or Software Company. Exposure to client-facing activities, software usage, or IT operations preferred.</li></ul>Knowledge &amp; Skills<ul><li>Good understanding of business processes and their alignment with IT systems.</li><li>Familiarity with common IT/software concepts such as databases, integrations, cloud-based application.</li><li>Good business acumen. Ability to gather business requirements and translate them without deep coding knowledge.</li><li>Excellent communication and presentation skills.</li><li>Strong problem-solving ability and critical thinking.</li><li>Confidence in handling clients and providing end-user training &amp; support.</li><li>Time management and ownership mindset for handling deliverables.</li><li>Adaptability and eagerness to learn new systems quickly.</li></ul>Nice to Have<ul><li>Understanding of CRM, ERP, or Contact Center solutions.</li><li>Experience in SaaS or software product environments.</li><li>Exposure to creating documentation, user guides, or training material.</li></ul>Job Type: Full-timeWork Location: In person

Associate Solutions Engineer

ibex

<div>
 Ibex. is looking for an
 
 "Associate Genesys Engineer"
 
 who will responsible for supporting Central Genesys cloud/telephony operations across contact centers in a client-facing role. As a member of the Genesys Cloud team, the engineer's duties include serving as the point of contact for all telephony inquiries or issues. The position involves administration, troubleshooting, and addressing day-to-day operational challenges while collaborating with relevant technical teams
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the configuration, setup and deployment of Genesys cloud contact center solution.
 </li>
 <li>
 Acting as POC for daily telephony issues and concerns.
 </li>
 <li>
 Supporting Telephony Operations as Tier-2 and Tier-3.
 </li>
 <li>
 Troubleshooting day-to-day operational issues with respect to Genesys cloud and its integrated platforms.
 </li>
 <li>
 Coordinating multiple tasks or problems with other teams globally.
 </li>
 <li>
 Ensuring problem resolutions within SLA boundaries.
 </li>
 <li>
 Performing Genesys cloud changes and administering cloud as per Standard procedures.
 </li>
 <li>
 Tracking daily tasks, change requests and projects work for productivity.
 </li>
 <li>
 Preparing and maintaining accurate system and client documentation.
 </li>
 <li>
 Supporting multiple platforms and expand knowledge as per job requirement.
 </li>
 <li>
 Supporting Telephony Projects.
 </li>
 <li>
 Fulfilling relevant project roles as per assignments.
 </li>
 <li>
 Meeting project milestones / deadlines.
 </li>
 <li>
 Providing daily / weekly status reports for on-going project.
 </li>
 <li>
 Able to proactive close tickets assigned with accurate information.
 </li>
 <li>
 Able to generate multiple required reports from multiple systems.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Engineering graduate or BS degree in IT or Telecom.
 </li>
 <li>
 Certification or Trainings in Genesys cloud (preferred).
 </li>
 <li>
 Additional courses in Telephony / VoIP (Plus).
 </li>
 <li>
 Conceptual understanding of telecommunication principles, including VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol), and Contact Centers as Service model.
 </li>
 <li>
 Excellent time management and multi-tasking skills.
 </li>
 <li>
 Communication abilities, Strong problem-solving skills to diagnose and resolve technical issues related to Genesys Cloud platform configuration, performance, and integrations.
 </li>
 <li>
 Flexibility and availability for working any time of day and any day of week (bulk of the work will be during nighttime).
 </li>
 <li>
 Willingness to adapt to new technologies, tools, and methodologies in the rapidly evolving field of telecommunications and contact center solutions.
 </li>
 <li>
 Proactive in seeking opportunities for continuous learning and skill development.
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams, system administrators, and project managers, to ensure successful implementation and operation of Genesys Cloud solution
 </li>
 </ul>
</div>

Associate Genesys Engineer

Kodexo Labs

OVERVIEW: Kodexo Labs is seeking an Associate SQA Engineer to join our growing team in Karachi. You will contribute to the quality of a diverse range of projects, including AI applications, chatbots, web platforms, and mobile applications. Your ability to think critically and ensure high standards will be instrumental in enhancing the user experience and maintaining product integrity. This role includes both manual and automated testing responsibilities, with a strong emphasis on usability, performance, and reliability.Key ResponsibilitiesTest Script Development and Maintenance:<ul><li>Develop, maintain, and expand test scripts to ensure they are robust and efficient.</li><li>Organize the test script library for optimal testing efficiency and accuracy.</li></ul>Performance Testing:<ul><li>Lead the creation of performance test models, with an emphasis on load and stress testing using JMeter.</li><li>Analyze and optimize system performance, ensuring reliability, scalability, and security across platforms.</li></ul>Usability and User Experience Testing:<ul><li>Conduct and supervise usability tests to ensure intuitive design and overall user-friendliness.</li><li>Provide insights and suggest improvements for UX based on testing results and user feedback.</li></ul>Communication and Reporting:<ul><li>Communicate testing activities, findings, and results effectively to stakeholders, both verbally and in written form.</li><li>Maintain comprehensive documentation for test plans, test cases, and test outcomes to support transparency and traceability.</li></ul>Internal Quality Assurance and Risk Management:<ul><li>Drive internal QA initiatives, ensuring consistent adherence to quality standards across all deliverables.</li><li>Identify potential risks, propose mitigation strategies, and proactively address emerging issues.</li></ul>Platform-Independent Testing:<ul><li>Lead testing efforts across multiple platforms, including Android, iOS, web portals, and backend systems.</li><li>Adapt to different technology stacks and frameworks to ensure comprehensive platform coverage.</li></ul>White Box and Black Box Testing:<ul><li>Conduct thorough white box and black box testing, assessing functionality, code integrity, and user-facing elements.</li></ul>API and Integration Testing:<ul><li>Perform in-depth API testing to ensure data interactions between system components are reliable and accurate.</li><li>Utilize Postman for API testing and validation.</li></ul>Team Collaboration and Project Prioritization:<ul><li>Collaborate effectively with cross-functional teams, including developers and product managers, for issue resolution and project alignment.</li><li>Take an active role in release deployments, prioritizing testing efforts to align with project deadlines.</li></ul>Self-Directed Work:<ul><li>Demonstrate the ability to work independently, managing and prioritizing assigned tasks efficiently with minimal supervision.</li></ul>Required Skills &amp; Qualifications<ul><li>Experience: 2 years in software QA, with hands-on experience in both manual and automated testing.</li><li>Analytical Skills: Strong analytical and problem-solving abilities to identify issues, analyze test data, and recommend solutions.</li><li>API Testing: Proficiency in API testing using tools like Postman and familiarity with backend system interactions.</li><li>Automation Testing: Experience with Selenium and TestNG to automate test cases, with an understanding of automation best practices.</li><li>Performance Testing: Knowledge of load testing and performance testing, particularly with JMeter.</li><li>Test Script Development: Proficient in creating and maintaining test scripts, ensuring they cover critical cases and edge scenarios.</li><li>Communication: Excellent verbal and written communication skills, with the ability to clearly document and present testing insights.</li><li>Team Player: Strong collaboration skills, with experience in working with AI applications or chatbot platforms preferred.</li></ul>Nice to Have<ul><li>Experience with AI/ML Testing: Familiarity with testing AI and chatbot applications, particularly for response accuracy and natural language processing.</li><li>Mobile Testing: Knowledge of mobile testing frameworks and tools for Android and iOS.</li><li>Basic Programming: Understanding of basic programming concepts to support automation testing and troubleshoot code-related issues.</li><li>Usability Testing Skills: A focus on user experience and usability testing to ensure user satisfaction and system intuitiveness.</li></ul>Tools &amp; Technologies<ul><li>Test Management: Jira</li><li>Automation: Selenium with TestNG</li><li>Performance Testing: JMeter</li><li>API Testing: Postman</li><li>Mobile Testing Tools: Appium or similar tools</li><li>Version Control Systems: Git or similar</li></ul>Key Success Factors<ul><li>User-Centric Focus: Prioritizes user experience, ensuring products are intuitive and user-friendly.</li><li>Attention to Detail: Ensures accuracy in testing, with a proactive approach to identifying edge cases and potential issues.</li><li>Quick Learning and Adaptability: Adapts quickly to new tools and technologies, especially with platform-specific testing requirements.</li><li>Critical Thinking: Applies strong analytical skills to develop effective testing strategies and identify core issues.</li><li>Team Collaboration: Works seamlessly within cross-functional teams, effectively communicates with stakeholders, and supports collective project goals.</li><li>Commitment to Quality: Maintains a focus on quality standards, continuously seeking to enhance testing processes and outcomes.</li></ul>What We Offer<ul><li>Opportunity to work on cutting-edge AI and chatbot projects.</li><li>Supportive, collaborative team environment.</li><li>Professional development and growth opportunities.</li><li>Competitive compensation and Perks.</li><li>WFH Twice a month</li><li>Flexible working hours</li></ul>Location: Gulshan-e-Iqbal Job Type: Full-time (On-site)Job Type: Full-timeWork Location: In person

Associate SQA Engineer

Intelligenes

About the RoleWe are seeking a versatile IT &amp; DevOps Engineer to manage our internal IT infrastructure and support our development teams with deployment, automation, and cloud management. The ideal candidate should have a strong technical background, a problem-solving mindset, and hands-on experience in both IT support and DevOps practices.Key Responsibilities<ul><li>IT Support &amp; Infrastructure Management</li><li>Install, configure, and maintain desktops, laptops, servers, and networking equipment.</li><li>Provide technical support to employees for hardware, software, and connectivity issues.</li><li>Manage IT assets, user accounts, and system security (firewalls, antivirus, access control).</li><li>Monitor system performance and implement upgrades to improve efficiency and reliability.</li><li>DevOps &amp; Automation</li><li>Build and maintain Azure DevOps CI/CD pipelines for smooth code integration and deployment.</li><li>Manage and optimize cloud-based infrastructure on Azure</li><li>Collaboration &amp; Security</li><li>Work closely with development teams to support agile delivery.</li><li>Ensure system security, backups, and disaster recovery protocols.</li><li>Document technical procedures and provide knowledge-sharing sessions to the team.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience in IT support and DevOps/Cloud environments.</li><li>Strong knowledge of Windows / Linux systems and networking fundamentals.</li><li>Hands-on experience with Azure DevOps CI/CD.</li><li>Familiarity with Azure Cloud platform.</li><li>Excellent troubleshooting, problem-solving, and communication skills.</li></ul>Benefits We Offer:<ul><li>Competitive salary package</li><li>Medical coverage</li><li>OPD allowance</li><li>Travel allowance</li><li>Bi-annual performance-based increments</li><li>Supportive and collaborative team environment</li><li>Access to cutting-edge AI development tools and training</li><li>Rapid growth opportunities for career advancement and personal development</li><li>Continuous learning environment with focus on emerging technologies</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Associate Engineer – IT & DevOps

Disrupt.com (formerly Gaditek)

<div>
 
 
 Overview of the role:
 
 
 
 The infrastructure Operation Engineer is expected to monitor the overall infrastructure by using internal monitoring tools and alerts such as ELK, Grafana, Pulse, PagerDuty, etc, cater to requests initiated by the Customer support team, should be able to perform second-level support to the customer where required. Keep a keen eye on infrastructure to ensure the defined SLO and SLAs.
 
 
 Expectations from the role
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Should monitor network and infrastructure performance and uptime.
 </li>
 <li>
 Give second-level support to the customer support team.
 </li>
 <li>
 Strong knowledge of OS packages, roles, and features for CentOS, Ubuntu, Rocky-Linux, and Windows server 2016/2019.
 </li>
 <li>
 Strong analytical skills to evaluate complex multivariate problems and find a systematic approach to gain a quick resolution.
 </li>
 <li>
 Knowledge of VPN protocols, such as OpenConnect, OpenVPN, Cisco-IPsec, and ikev2.
 </li>
 <li>
 Should be able to configure systems remotely, including OS installation, etc.
 </li>
 <li>
 Knowledge of proxy servers i.e Squid, SNI proxy, etc
 </li>
 <li>
 Knowledge of security best practices, vulnerability patching, virtual patching, and large-scale infrastructure.
 </li>
 <li>
 Knowledge of automation scripting PowerShell, and Bash scripting.
 </li>
 <li>
 Knowledge of orchestration tools, writing playbooks for Ansible, Terraform, etc.
 </li>
 <li>
 Knowledge of virtualization KVM, Hyper-V, VMware.
 </li>
 <li>
 Knowledge of cloud services such as AWS, Digital-Ocean, and Azure.
 </li>
 <li>
 Run the production environment by monitoring availability and taking a holistic view of system health.
 </li>
 <li>
 Measure and optimize system performance, and innovate to continually improve infrastructure
 </li>
 <li>
 Comfortable with collaboration, open communication, and reaching across functional borders
 </li>
 </ul>
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Bachelor, BE, BS, etc in Computer Science, or Telecommunications/ electronics/ electrical.
 </li>
 <li>
 0-2 years of work experience as System and network administrator.
 </li>
 <li>
 Working experience in 24/7 discipline.
 </li>
 <li>
 Excellent Communication &amp; documentation skills.
 </li>
 <li>
 Understanding of the agile methodologies and process management tools.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 
 Must Haves - OS packages, roles, and features for CentOS, Ubuntu
 
 
 Nice to Have - Knowledge of security best practices, Knowledge of cloud services such as AWS, Digital-Ocean, and Azure
 
 
 
</div>

Associate InfraOps Engineer

DM Clinical Research

<div>The Infrastructure and Cybersecurity Engineer holds a pivotal role in the efficient operation, maintenance, and security of the company's IT systems. This position requires a blend of hands-on technical expertise and strategic security implementation. The engineer will be responsible for designing, implementing, and managing the company's network, servers, and software, with a strong emphasis on cybersecurity measures to protect sensitive information and ensure regulatory compliance. This role involves contributing to IT projects, managing hardware and software, and safeguarding the network against threats and vulnerabilities
DUTIES &amp; RESPONSIBILITIES<ul><li>
Lead the secure design and deployment of IT projects from inception to completion.</li><li>
Monitor network traffic to optimize performance, reliability, and security.</li><li>
Implement and manage security tools, including firewalls and intrusion detection systems, to defend against</li><li>
cyber threats.</li><li>
Manage software and application lifecycle, including installation, patching, and updates.</li><li>
Administer Google Workspace and Office 365 environments, managing user accounts and configurations.</li><li>
Perform maintenance, troubleshooting, and upgrades on hardware such as servers, switches, and storage.</li><li>
Evaluate vendor security and develop test strategies for new hardware and software.</li><li>
Provide advanced support for complex hardware and software issues through in-depth research and</li><li>
resolution.</li><li>
Manage SSL certificate installation and renewal to ensure secure communication.</li><li>
Document network configurations, IT procedures, and troubleshooting steps.</li><li>
Prioritize tasks effectively while working independently in a hybrid environment.</li><li>
Contribute to developing IT security policies and incident response plans to ensure compliance and address</li><li>
emerging threats.</li><li>
Manage the IT infrastructure and cybersecurity budget for optimal resource allocation.</li><li>
Develop and implement employee cybersecurity awareness and training programs.</li><li>
Perform other duties as assigned.</li></ul>
KNOWLEDGE &amp; EXPERIENCE
Education:<ul><li>
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.</li></ul>
Experience:<ul><li>
5+ years of progressive experience in IT operations, including system and network administration.</li><li>
Demonstrated, hands-on experience with a strong focus on cybersecurity, including implementing security protocols, firewalls, and measures to safeguard against cyber threats.</li><li>
Proven experience leading or playing a key role in IT infrastructure projects, from design and inception to the deployment of new systems and services.</li><li>
Minimum of 2 years in a role requiring project leadership, team lead responsibilities, or mentorship of technical staff</li></ul>
Credentials:<ul><li>
Relevant industry certifications are a plus, such as CompTIA Security+, CompTIA Network+, Cisco</li><li>
Certified Network Associate (CCNA), or Microsoft/Google certifications.</li></ul>
Knowledge and Skills:<ul><li>
Lead and manage large IT projects, overseeing the rollout of IT infrastructures across various technologies.</li><li>
Excellent working knowledge of computer systems, security, network and systems administration, databases, and data storage systems.</li><li>
Proven ability to lead and manage IT projects and the rollout of IT infrastructures.</li><li>
Proficiency in software and hardware troubleshooting.</li><li>
Extensive experience with network monitoring tools and Google Workspace/O365 administration.</li><li>
Thorough understanding of network security best practices and emerging cybersecurity threats.</li><li>
Strong communication, interpersonal, and project management skills with the ability to prioritize effectively.</li><li>
Proven ability to adapt to new technologies and implement solutions effectively.</li></ul></div>

Infrastructure and Cybersecurity Engineer

HRSG

1. Mechanical Engineer<ul><li>Design, analyze, and develop mechanical systems, components, and products.</li><li>Prepare 2D/3D models, conduct design calculations, and support prototyping/testing.</li><li>Bachelors in Mechanical Engineering with 2&ndash;3 years&rsquo; relevant experience.</li></ul>2. Electrical Engineer<ul><li>Design and develop electrical systems, layouts, and wiring diagrams.</li><li>Conduct load calculations and ensure compliance with safety/electrical codes.</li><li>Knowledge of AutoCAD Electrical, ETAP, or similar tools.</li><li>Bachelors in Electrical/Electronic Engineering with 2&ndash;3 years&rsquo; experience.</li></ul>3. Process Engineer<ul><li>Design and optimize processes to improve efficiency, quality, and cost.</li><li>Analyze data, identify improvements, and ensure compliance with safety and standards.</li><li>Knowledge of process simulation and optimization tools.</li><li>Bachelors in Chemical/Industrial/Mechanical Engineering with 2&ndash;3 years&rsquo; experience.</li></ul>4. Draftsman (Mechanical/Electrical)<ul><li>Prepare accurate 2D/3D CAD drawings, layouts, and technical documentation.</li><li>Maintain drawing revisions, prepare BOMs, and support engineers in design execution.</li><li>Diploma/Associate Degree in Drafting/Engineering Technology with 2&ndash;3 years&rsquo; experience.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Engineering and design

Explore 1009+ Associate software engineer in Karachi this September. Find roles across top companies and apply now to boost your career.