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technical support engineer

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application support specialist Jobs in Cairo

application support specialist

assistant it manager

associate techops support engineer

Sumerge

<div>
 
 Sumerge's Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailors proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Leverages support processes, systems, and tools to resolve a variety of technical problems
 </li>
 </ul>
 <ul>
 <li>
 Reaches clients either via phone, email or chat with an appropriate action plan
 </li>
 <li>
 Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc)
 </li>
 <li>
 Manages, prioritizes, and responds to cases within defined SLA's
 </li>
 <li>
 Provides prompt, efficient, detailed, customer-oriented service
 </li>
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 Creates and maintains problem resolution procedures
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 Ensures all issues are properly logged
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 Investigates application issues and customer-driven production problems
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 Performs technical troubleshooting of issues, resolution and document the solution for issues
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 Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications
 </li>
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 Works with development and engineering teams to design and refine processes, procedures, and delivery mechanisms
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 0-2 years of relevant experience
 </li>
 </ul>
 <ul>
 <li>
 Bachelor's degree in Computer Science or equivalent education in a related discipline
 </li>
 </ul>
</div>

Associate TechOps & Support Engineer

inDrive

<div>
 This role is focused on testing web backend and frontend systems developed by the Geo Data team. You&rsquo;ll contribute to reliable real-time map data and analytics, helping deliver accurate maps and smooth experiences to millions of users worldwide.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Test backend services (REST API, gRPC, SQL) and run integration tests with the web interface, analyze results, and identify issues.
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 <li>
 Develop and maintain test frameworks, while also migrating existing systems to new technologies.
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 <li>
 Define testing strategies and metrics, and document test cases for both internal and external testers.
 </li>
 <li>
 Monitor and analyze quality metrics in Firebase and Grafana, and automate routine tasks using Jira Automation and Google Gemini.
 </li>
 <li>
 Collaborate with TechOps and other teams to implement quality management processes and continuously improve testing workflows.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in QA, predominantly with backend testing.
 </li>
 <li>
 1+ year of experience in test automation.
 </li>
 <li>
 Experience with JUnit, Kotlin, TestOps for API testing or similar tools.
 </li>
 <li>
 Understanding of client-server architecture and system interaction principles.
 </li>
 <li>
 Understanding of how REST APIs and gRPC work.
 </li>
 <li>
 Skills in API testing (e.g., Postman), working with databases (CRUD operations), and basic command-line knowledge (bash/zsh).
 </li>
 <li>
 Experience with Redis, Kafka, and Kibana or a willingness to quickly learn them.
 </li>
 <li>
 Understanding of Docker/Kubernetes principles, basic CI/CD knowledge, and the ability to analyse backend service logs, including using Open Lens or similar tools.
 </li>
 <li>
 Ability to work in a team and experience using TMS (e.g., TestOps), Jira, Slack, Git/GitHub.
 
 
 </li>
 </ul>
 Conditions &amp; Benefits
 
 
 <ul>
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 Stable salary, official employment.
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 Health insurance.
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 Hybrid work mode and flexible schedule.
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 Relocation package offered for candidates from other regions.
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 Access to professional counseling services including psychological, financial, and legal support.
 </li>
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 Discount club membership.
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 Diverse internal training programs.
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 Partially or fully paid additional training courses.
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 All necessary work equipment.
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 </ul>
</div>

QA Engineer

TAQA Arabia

<div>
 
 Job Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for the operation and maintenance of the network.
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 <li>
 Identification and isolation of faults of transformers, cables and dispensers.
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 Fixing network faults Providing technical advice regarding aspects of work.
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 Making the necessary maneuvers for the electric current to continue.
 </li>
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 Monitor the network voltage and loads.
 </li>
 <li>
 Review the previews and assignments required by the assays.
 </li>
 <li>
 Establish preventive schedules to perform maintenance operations on tools, machines and equipment to ensure that they continue to operate at the highest level.
 </li>
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 Monitor the performance, operation and maintenance of various installations and equipment.
 </li>
 <li>
 Monitor and review maintenance schedules.
 </li>
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 Follow up with other departments to ensure equipment performance and maintenance.
 </li>
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 Monitor the results of maintenance programs.
 
 
 
 </li>
 </ul>
 
 Job Skills &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Juniors/Associate/Seniors
 </li>
 <li>
 bachelor's degree in electrical Engineer / electrical Power / Renewable energy or related fields
 </li>
 <li>
 Technical Reporting Skills.
 </li>
 <li>
 MS office skills
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Ability to work under pressure at any of the company sites.
 
 </li>
 </ul>
</div>

Electrical Operation and Maintenance Engineer

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Internal Firm Services - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 As a Process Quality &amp; Process Improvement Engineer within the Managed Services team, you will be responsible for ensuring the delivery of high-quality services by establishing a quality management system, implementing and monitoring quality assurance frameworks, conducting audits, and driving continuous improvement initiatives. You will collaborate closely with delivery teams to embed quality gates across the service lifecycle, support compliance with internal and international standards (e.g., ITIL, ISO 9001), and proactively identify and mitigate quality risks.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Establish a quality management system for the Managed Services team, across Middle East
 </li>
 <li>
 Design and implement quality assurance strategies aligned with ITIL and ISO standards.
 </li>
 <li>
 Conduct quality audits and reviews across the managed services team to ensure adherence to defined processes.
 </li>
 <li>
 Support service setup with quality gates including scope agreement, resourcing, and reporting structures.
 </li>
 <li>
 Collaborate with stakeholders to define KPIs and monitor quality performance metrics.
 </li>
 <li>
 Facilitate root cause analysis and corrective action planning for identified gaps.
 </li>
 <li>
 Maintain documentation control and configuration management practices.
 </li>
 <li>
 Provide training and coaching on quality standards and best practices.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong understanding of quality frameworks: ITIL / ISO20000 / CMMI for Services / ISO 9001.
 </li>
 <li>
 Experience in process improvement and quality governance in delivery environments.
 </li>
 <li>
 Familiarity with Agile methodologies (Scrum, SAFe).
 </li>
 <li>
 Excellent analytical, documentation, and communication skills.
 </li>
 <li>
 Ability to work cross-functionally in a matrixed environment.
 
 
 </li>
 </ul>
 
 Certifications / Knowledge (At Least 2 Are Preferred)
 
 
 
 <ul>
 <li>
 Certified Six Sigma Green Belt
 </li>
 <li>
 ISO 9001 - Quality Management Systems
 </li>
 <li>
 ISO2000 - IT Service Management
 </li>
 <li>
 CMMI for Services
 </li>
 <li>
 ITIL Foundation (especially relevant for managed services)
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 5+ years of experience in service management quality assurance, process improvement, or delivery governance roles.
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Database Administration, Database Management System (DBMS), Database Performance Management, Database Quality Assurance, Database Troubleshooting, Data Error Checking, Data Integrity, Data Management, Data Management Plan (DMP), Data Management Platform (DMP), Data Profiling, Data Quality, Data Quality Assessment, Data Quality Assurance Testing, Data Quality Automation, Data Quality Improvement Plans (DQIP), Data Science Troubleshooting, Data Warehousing Quality Assurance, Embracing Change {+ 15 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 Yes
 
 
 
 Job Posting End Date
 
</div>

ETIC, Quality & Process Improvement ( Service Management) - Senior Associate

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Associate Manager - People &amp; Organization | MAF Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Associate Manager - People &amp; Organization is responsible for assisting with business strategy pertaining to recruitment, talent management and staff development. The role holder is also responsible for assisting in standardizing and implementing Human Capital policies and procedures within the country.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Stay updated about relevant HC Standard Management system (policies, procedures and forms).
 </li>
 <li>
 Support initiatives to ensure the constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans and objectives.
 </li>
 <li>
 Assist in the manpower planning for the head office.
 </li>
 <li>
 Provide suggestions on how to address the employee engagement and customer satisfaction challenges.
 </li>
 <li>
 Organize employee engagement events and team building activities.
 </li>
 <li>
 Implement training and performance management systems initiated by the Corporate Head Office.
 </li>
 <li>
 Develop reports for the Corporate Head Office related to training and performance.
 </li>
 <li>
 Support with the implementation of all relevant HC projects and procedures initiated by the Corporate Head Office.
 </li>
 <li>
 Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Administration or HR
 </li>
 <li>
 3-5 years in HC administration and recruitment
 </li>
 <li>
 Time management.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

People and Organization- Associate manager

COB Solution

<div>
 
 Company Description
 
 
 
 COB Solution empowers medical providers by offering efficient operations, optimized workflows, and innovative solutions that enhance patient care and support growth. The organization is committed to delivering high-quality services tailored to the unique needs of medical practices. Through its innovative approaches, COB Solution is dedicated to both improving healthcare operations and fostering successful provider relationships. Join COB Solution to contribute to projects that directly impact healthcare efficiency and performance.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Commercial Associate, located in Qesm El Maadi. The Commercial Associate will be responsible for tasks that include managing sales activities, building and nurturing client relationships, coordinating purchasing activities, and providing outstanding customer service. The role also involves working collaboratively with internal teams to ensure business objectives are met.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Inside Sales and proven ability to develop and close sales opportunities
 </li>
 <li>
 Strong Communication skills and excellent Customer Service abilities
 </li>
 <li>
 Experience in Purchasing and a good understanding of procurement processes
 </li>
 <li>
 Capability to collaborate effectively within a sales and service-focused environment
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field is preferred
 </li>
 <li>
 Previous industry experience is a plus
 </li>
 <li>
 Proficiency in relevant tools and software is an advantage
 </li>
 </ul>
</div>

Commercial Associate

Concentrix

<div>
 Job Title:
 
 
 Associate Customer success -Spanish speaker
 
 
 
 Job Description
 
 
 
 The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Spanish
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1564982
 
</div>

Associate Customer success -Spanish speaker

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