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St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26083262
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 General
 
 
 
 <ul>
 <li>
 Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
 </li>
 <li>
 Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
 </li>
 <li>
 Monitors assigned company owned and managed offices to verify IT operations are running effectively.
 </li>
 <li>
 Meets with direct manager to provide updates on IT activities and business plans.
 </li>
 <li>
 Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
 </li>
 <li>
 Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
 
 
 </li>
 </ul>
 
 People
 
 
 
 <ul>
 <li>
 Owns IT vendor relationship for properties in scope.
 </li>
 <li>
 Participates in the Talent Acquisition process according to company procedures.
 </li>
 <li>
 Verifies induction program for new associates or associates transferring to new role is effective.
 </li>
 <li>
 Trains associate(s) to provide backup coverage in the department to cover cluster leader&rsquo;s function during vacation and sick leave.
 </li>
 <li>
 Performs LPA&rsquo;s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
 </li>
 <li>
 Verifies effective communication, training, and execution of all talent development programs and related initiatives.
 </li>
 <li>
 Develops a personal management style that is intended to bring positive results from Associates.
 </li>
 <li>
 Builds and maintains positive and effective relations with direct team members.
 
 
 </li>
 </ul>
 
 Product
 
 
 
 <ul>
 <li>
 Strives to remain informed on the most up to date knowledge regarding vendor activities.
 </li>
 <li>
 Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
 </li>
 <li>
 Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
 </li>
 <li>
 Where assigned, documents technology pilot scope and objectives with business partners.
 
 
 </li>
 </ul>
 
 Process
 
 
 
 <ul>
 <li>
 Maintains IT inventory for the assigned properties/offices in cluster.
 </li>
 <li>
 Manages cluster IT Agreements for assigned properties.
 </li>
 <li>
 Verifies cluster associates are treated appropriately and in alignment with local operational practices.
 </li>
 <li>
 Verifies the execution and tracking of rollouts on a timely basis.
 </li>
 <li>
 Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
 </li>
 <li>
 Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
 </li>
 <li>
 Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
 </li>
 <li>
 Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.
 </li>
 <li>
 Implements cluster IT policies and procedures as received by regional IT.
 </li>
 <li>
 Attends IT Education Calls.
 </li>
 <li>
 Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
 </li>
 <li>
 Completes other reasonable duties as requested by leadership.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Assistant IT Manager

Accenture

<div>
 
 SAP Cutover Associate Manager
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP Cutover Manager
 
 to coordinate Business and IT cutover activities for a large-scale SAP transformation program. This role will oversee the end-to-end cutover planning, readiness, execution, and stabilization across
 
 Human Capital Management (HCM)
 
 (SuccessFactors, Concur),
 
 Supply Chain Management (SCM)
 
 (S/4HANA, Ariba, OpenText, MDG), and
 
 Finance (FIN)
 
 (S/4HANA, MDG) workstreams. The SAP Cutover Manager will collaborate closely with Accenture functional and technical teams, client business and IT stakeholders, third-party vendors, the data migration partner, and the BCG PMO to ensure a seamless and well-controlled transition to the new SAP landscape. This program-critical role demands strong initiative, consistent oversight, hands-on delivery management, and a focus on minimizing disruption to business operations during go-live.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead the end-to-end cutover strategy, integrated planning, and execution across both Business and IT streams.
 
 </li>
 <li>
 Develop, maintain, and execute a comprehensive cutover plan, encompassing technical system activities, data migration loads, and business operational transitions.
 
 </li>
 <li>
 Coordinate regular cutover planning sessions, readiness reviews, mock cutover rehearsals, and go/no-go meetings with business and IT leadership.
 
 </li>
 <li>
 Ensure all cutover tasks are correctly sequenced, dependencies managed, and critical paths identified and monitored.
 
 </li>
 <li>
 Manage communications during cutover execution, ensuring timely updates, issue escalation, and decision support.
 
 </li>
 <li>
 Track and mitigate cutover-related risks, issues, and dependencies, escalating to program leadership as appropriate.
 
 </li>
 <li>
 Oversee Hypercare handover, stabilization activities, and early life support following go-live.
 
 </li>
 <li>
 Ensure continuity of business operations and minimal disruption throughout the cutover period.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Demonstrated experience managing complex ERP cutovers, including substantial experience with SAP S/4HANA programs.
 
 </li>
 <li>
 Strong understanding of SAP landscapes, integration points, and dependencies across both technical systems and business processes (SuccessFactors, Concur, Ariba, OpenText, MDG).
 
 </li>
 <li>
 Proven track record managing cutover planning across IT infrastructure and business operational activities.
 
 </li>
 <li>
 Practical experience leading mock cutovers, dress rehearsals, go-live execution, and Hypercare transitions.
 
 </li>
 <li>
 Excellent organizational and program management skills, with the ability to manage detailed runbooks, cross-team dependencies, and critical timelines.
 
 </li>
 <li>
 Strong leadership presence and the ability to influence and coordinate across business and technical teams.
 
 </li>
 <li>
 Expertise in cutover governance, risk management, contingency planning, and stakeholder engagement.
 
 </li>
 <li>
 Clear and effective communication skills, including escalation management.
 
 </li>
 <li>
 Proficiency in Microsoft Project, Excel (advanced), Jira, or equivalent planning and tracking tools.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
 ,
 
 
 Instagram
 
 
 ,
 
 
 Facebook
 
 
 ,
 
 
 Twitter
 
 
 ,
 
 
 YouTube
 
 
 
</div>

SAP Cutover Associate Manager

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

The HEINEKEN Company

<div>
 
 Scope of the job
 
 
 
 Job purpose:
 
 
 Global Digital &amp; Technology (D&amp;T) has a worldwide responsibility for all IT processes, solutions and services. The aim is to further enhance HEINEKEN Global Functions by delivering common business driven solutions and services.
 
 
 The Global Information Security department is part of Global D&amp;T and has the overall responsibility of assuring that HEINEKEN&rsquo;s IT Risks are properly managed and information assets &amp; technology is properly secured.
 
 
 The Global Information Security teams include Cyber Defence Operations (CDO), Security Competence Centre (SCC) and Security Chapters (ERP, Enterprise Architecture, Data Privacy, etc) to design, implement, monitor, respond and assist with recovery activities against cyberattacks. They deliver deep security and risk management expertise to enable Product Teams and Global Functions to form a proper 1st Line of Defense (LoD) by building the right capabilities into their products (security by design) and support them.
 
 
 The Global Information Security Director is heading the department and responsible for the Global Information Security Strategy and orchestrating all security activities within this department and relevant stakeholders. He is part of the Global D&amp;T Executive Leadership Team.
 
 
 The
 
 Cyber Security Officer (CSO)
 
 is responsible for the management and implementation of the global Cyber Security Strategy based on the NIST Cyber Security Framework, to reduce the risk of a Cybersecurity incident according to the risk appetite of HEINEKEN and the Global Function, as well as to raise wider Global Function Cybersecurity awareness.
 
 
 
 Key responsibilities:
 
 
 
 <ul>
 <li>
 Security Operations
 </li>
 <li>
 Implement global security strategies to maintain the continuity of systems and update these based on local threats.
 </li>
 </ul>
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Responsible to manage updates related to Global Function Security Standards that are required due to local legislative requirements, in consultation with the Global Information Security Specialist in line with HEINEKEN Security Strategy and supporting the HEINEKEN Business Strategy.
 </li>
 <li>
 Responsible for Global Function security approvals regarding global services (e.g. HeiNet), in order to maintain the highest level of security for the information and IT assets of the company.
 </li>
 <li>
 Assist the Global Information Security department in the design of controls/ standards and procedures that have broad implications, requiring systems integration of one or more technical platforms.
 </li>
 <li>
 Perform Risk reviews using the risk management procedure for all new Global Function programs/services to be deployed in the Global Function operational environment and veto programs which do not comply with HEINEKEN&rsquo;s security standards.
 </li>
 <li>
 Monitor internal and external information security and cyber security policy compliance, review and assess information security audits.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Performs, as per the prescribed frequency the Information Security Maturity Assessment (ISMA), and ensures that all related evidence is available in support of the assessment.
 </li>
 <li>
 Monitor and ensure the timely closure of tasks related to audit and internal control issues raised by e.g. Global Audit, External Audit, etc.
 </li>
 <li>
 Develops and manages the Information Security action plan to address identified risks and non-compliances.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Gains approval from the relevant management team on that action plan and its related budget.
 </li>
 <li>
 Monitors and reports on the execution of that actions plan, reporting to the Global D&amp;T Function management team and centrally to the Global Information Security Team.
 </li>
 <li>
 Analyse and challenge derogation requests regarding the ISP/TSP that Global Functions could have with a new solution or program, and communicate to the Global Information Security Team and Design Authority for approval in order to protect the HEINEKEN security environment.
 </li>
 <li>
 Drive resolution of cyber security incident responses and address security vulnerabilities.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Perform/guide/drive digital investigations upon the request of Global Function/HR or Legal teams in case of breaches of HEINEKEN&rsquo;s Code of Business Conduct.
 </li>
 <li>
 If the Global Function faces any critical IT security incidents or breakout, he/she is responsible as the Global Function security incident lead to resolve in consultation with the Cyber Defense Operations Team (CDO), Global Function D&amp;T Directors and Global Function Line Managers.
 </li>
 </ul>
 </ul>
 
 
 <li>
 </li>
 <ul>
 <li>
 Identify and perform independent analysis to resolve complex first-time issues including the analysis of technical and economic feasibility of proposed security systems/ solutions. He/she is also responsible to assist the Global Information Security department for any IT technical audit (e.g. Ethical Hack) to any Global Function IT infrastructure or service that a 3rd Party offers to HEINEKEN with a valid and open contract to ensure that security policies are in place.
 </li>
 <li>
 Advises Global Function teams for security requirements (e.g. Patching, Anti-Virus, Vulnerability Management, etc).
 </li>
 <li>
 Security Awareness
 </li>
 <li>
 Drive training campaigns on cyber security awareness according to the global security awareness program and based on the Global Function reality.
 </li>
 <li>
 Security Strategy
 </li>
 <li>
 Responsible for identifying potential risks and recommendations on how to prevent and/or avoid that risk within the Global Function.
 </li>
 <li>
 Collaborate with the Global Information Security Specialist to understand and develop further the controls and processes required to improve information security.
 </li>
 <li>
 Innovation
 </li>
 <li>
 Accelerates and Drives implementation of new Security strategies and standards from global D&amp;T towards the HEINEKEN Global Functions
 </li>
 <li>
 Provide security expertise across multiple technical platforms to various Global Function stakeholders in all phases of solutions development (Ideation, Design, build, test and deploy) and Operations.
 
 
 </li>
 </ul>
 Budget responsibilities :
 
 
 Assigned to Global Function D&amp;T Manager.
 
 
 Number of direct reports:
 
 
 None
 
 
 <ul>
 <li>
 Position profile
 
 
 </li>
 </ul>
 Qualifications:
 
 
 Bachelor or Master degree in business information technology or a related field
 
 
 Possesses relevant certifications, e.g. CISSP / CCSP / CISM / CISA / CRISC
 
 
 Experience / skills required:
 
 
 <ul>
 <li>
 5+ years of working in the cyber security field and previous experience working as a cyber-security officer or manager.
 </li>
 <li>
 French is a must and preferable.
 </li>
 <li>
 Has worked with relevant market standards such as NIST, ISO 27001, COBIT and relevant laws and regulations such as privacy laws.
 </li>
 <li>
 Experience in handling security incidents.
 </li>
 <li>
 Proven ability to dynamically assess risks, threats &amp; threat actors.
 </li>
 <li>
 Able to work in a cross functional environment; preferably a background in the FMCG industry.
 </li>
 <li>
 Sense of Business Urgency and safe-cautious mind to close critical gaps and reduce any security breach.
 </li>
 <li>
 Ability to explain complex technical processes to business stakeholders.
 </li>
 <li>
 Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
 </li>
 <li>
 Ability to work and team with a multitude of different people and different cultures (as appropriate).
 </li>
 <li>
 Display professionalism, customer service attitude, attention to detail and quality.
 </li>
 <li>
 Possess strong interpersonal skills, relationship management and negotiation skills, strong verbal, and written communication skills.
 </li>
 <li>
 Develop self and others through continuous learning, sharing best practices, knowledge, and expertise.
 </li>
 <li>
 Excellent management and leadership skills.
 
 
 </li>
 </ul>
 Language(s):
 
 
 <ul>
 <li>
 Fluent English
 </li>
 </ul>
</div>

Cyber Security Officer - AME

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

Administrative Assistant

Sonata Software

<div>
 
 
 CSA GD Job Description for Windows Server &amp; Client along with SCCM &amp; Intune. (Egypt)
 
 
 
 We are seeking a highly skilled and experienced Platforms Architect to join our team. The ideal candidate will have extensive knowledge and hands-on experience with
 
 Windows Server &amp; Client along with SCCM &amp; Intune. (Above 10 yrs experience with English and Arabic)
 
 
 
 
 Windows Server.
 
 
 
 The Microsoft Platform Engineer (Client, servers and virtualization) Engineer role requires knowledge and experience in a number of the following technologies/areas:
 
 <ul>
 <li>
 Experience with Deployment technologies like WDS, MDT, High Availability technologies like storage Backup Hyper-V.
 </li>
 <li>
 Expertise on Storage SAN NAS DAS understanding of storage stack its architecture.
 </li>
 <li>
 Virtualization (Hyper-V) : Monolithic and Microkernel, Hyper-V ring Architecture.
 </li>
 <li>
 VHD and AVHDX Merging Checking integrity with its differencing chain.
 </li>
 <li>
 Failover, Planned Failover, Test Failure, Unplanned Failover.
 </li>
 <li>
 Hyper-V Migration.
 </li>
 <li>
 Windows as a service with its deployment rings concepts, co-management with MEMCM is an added advantage.
 </li>
 <li>
 Troubleshooting windows updates issues and understanding of Component based servicing.
 </li>
 <li>
 Understanding of Patch Management and experience with Windows Server Update Services (WSUS).
 </li>
 <li>
 Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.
 </li>
 <li>
 Understanding of WMI and familiarity with WMI queries
 </li>
 <li>
 Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.
 </li>
 <li>
 Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.
 </li>
 <li>
 Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).
 </li>
 </ul>
 
 
 
 
 
 Windows client
 
 
 
 Role type Customer Engineer - CSA Skills Required Broad knowledge of Windows Server &amp; Windows 10 and Windows 11 platforms, including deployment, management, and troubleshooting.
 
 
 Expertise in Windows 365, providing seamless hybrid work environments by integrating with Azure Virtual Desktop.
 
 
 Proficiency in Microsoft Intune for device management, including application deployment, security baselines, and dynamic provisioning.
 
 
 Experience with Windows Hello for Business, Windows Sandbox Management, and Endpoint Analytics for Windows 11.
 
 
 Ability to manage and configure Windows 365 Cloud PCs, ensuring consistent and uninterrupted work experiences.
 
 
 Windows &amp; Cloud Environments Windows 10/11 &ndash; Deployment, configuration, troubleshooting
 
 
 Windows 365 Cloud PC
 
 
 &ndash; Provisioning, optimization, licensing, and performance tuning Entra ID (Azure AD) Hybrid Join &amp; Entra Join
 
 
 &ndash; Configuration and troubleshooting Windows Update for Business (WUFB)
 
 
 &ndash; Update compliance and management LAPS (Local Administrator Password Solution) &amp; Windows LAPS
 
 
 &ndash; Configuration, management, and differences KMS / MAK Licensing / Cloud-based licensing
 
 
 &ndash; For W365 and traditional enterprise activation Virtual Desktop &amp; Cloud Solutions Windows 365 vs. Azure Virtual Desktop (AVD)
 
 
 &ndash; Use case comparison and best practices Networking &amp; Bandwidth Tuning
 
 
 &ndash; Optimizing Cloud PC performance Security &amp; Compliance Microsoft Defender for Endpoint (MDE)
 
 
 &ndash; Security policies, monitoring, and integrations Conditional Access &amp; Device Compliance
 
 
 &ndash; Enforcing security baselines (GPOs, Intune at a high level) BitLocker &amp; Windows Hello for Business
 
 
 &ndash; Encryption and authentication Security Standards &amp; Baselines
 
 
 &ndash; NIST 800-53, Zero Trust principles Application Management &amp; Deployment Winget &amp; MSIX Packaging
 
 
 &ndash; Modern app deployment Microsoft Store for Business (MsFB) Private Store Deprecation
 
 
 &ndash; Transition planning Identity &amp; Authentication Entra AD (Azure AD) &amp; Hybrid Join
 
 
 &ndash; When and how to use them Single Sign-On (SSO) &amp; Multi-Factor Authentication (MFA)
 
 
 &ndash; Securing endpoints RBAC (Role-Based Access Control)
 
 
 &ndash; Ensuring scoped access Networking &amp; Connectivity VPN &amp; Always-On VPN
 
 
 &ndash; Secure remote access Cloud PC Networking
 
 
 &ndash; Latency, bandwidth, and connectivity considerations Wi-Fi Authentication
 
 
 &ndash; 802.1X, certificate-based authentication DNS, DHCP, Firewall Basics
 
 
 &ndash; Endpoint connectivity essentials Monitoring &amp; Troubleshooting Windows Event Logs Perf Logs &amp; Defender Logs
 
 
 &ndash; Digging into issues Performance Monitoring
 
 
 &ndash; Task Manager, Resource Monitor, Sysinternals tools Remote Troubleshooting
 
 
 &ndash; Quick Assist, Remote Desktop Other Essential Skills Problem-Solving Mindset
 
 
 &ndash; Can diagnose and resolve complex issues Scripting &amp; Automation
 
 
 &ndash; PowerShell for automation and remediation Documentation &amp; Knowledge Sharing
 
 
 &ndash; Creating technical guides and best practices Collaboration
 
 
 &ndash; Working cross-functionally with security, networking, and IT teams User-Centric Approach
 
 
 &ndash; Balancing security and usability Optional Skills 8+ years&rsquo; experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting
 
 
 
 SCCM/Intune Customer Engineer
 
 
 
 We are looking for a SCCM/Intune Customer Engineer to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices.
 
 
 Key Responsibilities
 
 
 &bull; Responsibilities include, but are not limited to, the following examples:
 
 
 &bull; Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments.
 
 
 &bull; Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance.
 
 
 &bull; Investigate and resolve requests related to:
 
 
 &bull; - SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation.
 
 
 &bull; - Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup.
 
 
 &bull; Support mobile device management (MDM) requests, including:
 
 
 &bull; - Enrollment and management of iOS, Android, and Windows 10/11 devices.
 
 
 &bull; - Mobile app deployment via Intune (store apps, LOB apps, and web links).
 
 
 &bull; - Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms.
 
 
 &bull; Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment.
 
 
 &bull; Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDM Diagnostic stool) to identify root causes and resolve requests efficiently.
 
 
 &bull; Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context.
 
 
 &bull; Document support requests, investigation steps, resolutions, and known best practices.
 
 
 &bull; Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required.
 
 
 
 
 
 Soft Skills &amp; Presentation skills
 
 
 &bull; Strong communication skills with the ability to translate complex technical topics into simple, customer-friendly language.
 
 
 &bull; Active listening and empathy when engaging with end users or customer teams.
 
 
 &bull; Adaptable and calm under pressure, especially when working with high-impact or time-sensitive support requests.
 
 
 &bull; Excellent time management, prioritization, and follow-through. &bull; Strong sense of ownership and accountability for customer experience and outcomes.
 
 
 &bull; Collaborative mindset with a willingness to work cross-functionally to drive resol
 
 
 
 
 
 Good to have : Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate)
 
 
 Understanding of competitor clouds and how they compare to Microsoft solutions.
 
 
 Technical experience with hybrid infrastructures, architecture designs, and technology management.
 
 
 Proven track record in successfully planning, deploying, operating, and optimizing cloud environments.
 
 
 Advanced Microsoft certifications are preferred.
 
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Customer Solutions Architect

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