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senior talent acquisition specialist

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assistant recruitment manager

Aqarmap Egypt

<div>
 🚀
 
 We're Hiring: Telesales Manager (English Team)
 
 
 
 Are you a passionate sales leader with a proven track record of driving team performance and delivering outstanding results?
 
 
 We're looking for a
 
 Telesales Manager
 
 to lead our
 
 English-speaking telesales team
 
 , drive sales performance, and build a high-performing team in a fast-paced environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage the day-to-day performance of the English-speaking telesales team.
 </li>
 <li>
 Monitor KPIs, call quality, sales pipeline, and follow-up activities.
 </li>
 <li>
 Coach, mentor, and develop team members to maximize performance.
 </li>
 <li>
 Track team performance, identify gaps, and implement effective action plans.
 </li>
 <li>
 Ensure CRM accuracy, reporting discipline, and process compliance.
 </li>
 <li>
 Collaborate with Recruitment and Training teams to support team growth and development.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Telesales or Inside Sales.
 </li>
 <li>
 At least 2 years of experience in a managerial role.
 </li>
 <li>
 Proven experience leading an English-speaking telesales team.
 </li>
 <li>
 Excellent command of English (spoken and written).
 </li>
 <li>
 Strong leadership, coaching, and performance management skills.
 </li>
 <li>
 Highly energetic, hands-on, and target-driven.
 </li>
 <li>
 Experience with CRM systems and sales reporting tools is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary.
 </li>
 <li>
 Performance-based bonus.
 </li>
 <li>
 Social &amp; Medical Insurance.
 </li>
 <li>
 Career growth and development opportunities.
 </li>
 <li>
 A dynamic, collaborative, and fast-paced work environment.
 
 
 </li>
 </ul>
 If you're ready to take the next step in your career and make a real impact,
 
 apply now through LinkedIn
 
 
 
 #Hiring #TelesalesManager #SalesManager #InsideSales #Leadership #EnglishJobs #HiringNow #CareerOpportunity
</div>

International B2C Sales Manager

Nestlé

<div>
 
 Position Title: Assistant Manager, Sales Operations &amp; Support
 
 
 
 
 Company: Nestl&eacute;
 
 
 
 
 Location: Nile Cluster &ndash; Egypt
 
 
 
 
 Role Responsibilities:
 
 
 
 
 Chillers and Asset Mgt:
 
 
 
 <ul>
 <li>
 Provide reporting analysis for chillers performance to the relevant stakeholders enabling them to make informed decisions regarding asset replacement, upgrades, or changes in maintenance strategies.
 </li>
 <li>
 Determine and resolve performance-related issues within the chiller systems and ensure action plan in place for zero sales and low performing chillers.
 
 
 </li>
 </ul>
 
 Automation and Digitalization:
 
 
 
 <ul>
 <li>
 Responsible for enhancing the current digital solutions in place to ensure business growth and increase sales efficiencies.
 </li>
 <li>
 Leading new initiatives to grow the business utilizing latest technologies that suit the business.
 </li>
 <li>
 Supporting sales functions and Merchandizing to automate and digitalize the reporting system to ensure opportunities are clear and highlighted in a timely manner.
 
 
 </li>
 </ul>
 
 Sales Operations:
 
 
 
 <ul>
 <li>
 Enhancing and developing the current Target setting process by district, region, and customer.
 </li>
 <li>
 Send on daily basis sales reports to sales field team highlighting sales and KPIs achievement
 </li>
 <li>
 KPIs target setting based on history, customer base, geography, and vision.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1 to 2 years&rsquo; experience in Sales Operations/Support
 </li>
 <li>
 Must have hands-on experience with Power BI, Microsoft Access, Python, and SQL.
 </li>
 <li>
 Strong knowledge of Nestle portfolio strategy
 </li>
 </ul>
</div>

Assistant Manager, Sales Operations & Support

Monks

<div>
 Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
 
 
 
 About The Role
 
 
 
 As a Data Analyst at Monks, you will work on designing, implementing, and maintaining robust data foundations that enable our clients to better understand marketing and product performance. You will help ensure that tracking, measurement, and analytics setups are accurate, scalable, and reliable, using tools such as Google Tag Manager, Google Analytics 4, Amplitude, Adobe Customer Journey Analytics, Adobe Launch, Piano Analytics, Firebase, and GCP. You will also be at the forefront of AI-driven innovation, helping to develop AI-powered automations and workflows that make data more accessible, actionable, and ready to support advanced analytics and machine learning initiatives.
 
 
 You should have a strong foundation in data literacy and the ability to translate technical requirements into practical business insights. Ideally, you have experience working with marketing, product, or digital analytics data, along with a solid understanding of data collection, tagging, measurement frameworks, data quality, and cloud technologies. While the role mainly focuses on analytics and data foundations, it also offers opportunities to contribute to AI automation, data engineering, and machine learning enablement projects.
 
 
 This role spans across the EMEA and MENA regions and involves close collaboration with our Analytics, Strategy, and Solutions Engineering teams. We offer a dynamic and challenging work environment at the forefront of AI-driven innovation in marketing. If you're passionate about pushing the boundaries of what&rsquo;s possible, we encourage you to apply!
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Translate business requirements into technical requirements (measurement plans) and follow through with project execution
 </li>
 <li>
 Implement Analytics and/or Marketing tags through any given tag management tool (Google Tag Manager)
 </li>
 <li>
 Collaborate across client&rsquo;s global teams on the execution of analytics projects
 </li>
 <li>
 Ensure accountability across project teams delivering quality and timeliness and work to exceed baseline-level content and deadlines across defined scopes of work as well as new opportunities
 </li>
 <li>
 Support the Monks Data Team to improve service delivery capabilities and identify project growth opportunities
 </li>
 <li>
 Eager to develop and build AI automations in the analytics space
 </li>
 <li>
 Write simple SQL queries in cloud platforms to extract insights from large datasets
 </li>
 <li>
 Communicate basic technical concepts and results to both technical and non-technical stakeholders, including clients.
 
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 The essentials:
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's in a quantitative subject such as Computer Science or a related field.
 </li>
 <li>
 1+ years of working experience in data analytics or a related field.
 </li>
 <li>
 A good understanding of Google BigQuery is beneficial.
 </li>
 <li>
 Fluent English communication and written skills.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to work independently and in a team environment.
 </li>
 <li>
 Strong data analysis abilities (knowledge of Python/JavaScript very beneficial)
 </li>
 <li>
 Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points
 </li>
 <li>
 Excellent consultative approach to developing and managing business relationships
 </li>
 <li>
 Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
 </li>
 <li>
 Ability and desire to scale knowledge and learning to other junior (and at times senior) team members
 
 
 
 </li>
 </ul>
 
 Not a Must, But a Plus
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's Degree in Computer Science.
 </li>
 <li>
 Previous agency or consultancy experience is a plus.
 </li>
 <li>
 GA4 Certification.
 </li>
 <li>
 Experience with marketing analytics tools and data (e.g. Google Analytics, Adobe Analytics).
 </li>
 <li>
 Familiarity with social data and AI tools (e.g. Instagram, Facebook, TikTok, ChatGPT, Claude, Gemini, etc).
 </li>
 <li>
 Knowledge of digital advertising industry practices and client verticals (retail, finance, etc.) is a plus.
 </li>
 <li>
 Experience with Data Studio or any visualisation tool
 
 
 
 </li>
 </ul>
 
 At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds who are excited to contribute to our mission.
 
 
 
 
 About Monks
 
 
 
 Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
 
 
 Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger&rsquo;s Programmatic Power Players list every year (2020-24). Named Adweek&rsquo;s first AI Agency of the Year (2023) and The One Show&rsquo;s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group&rsquo;s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato&rsquo;s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
 
 
 We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.
 
 
</div>

Data Analyst

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 
 What You&rsquo;ll Do
 
 
 
 SAP Enterprise Cloud Services (
 
 ECS
 
 ) organization is responsible for providing cloud hosted infrastructure, technical &amp; application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) plays a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. This includes analyzing customer&rsquo;s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.
 
 
 
 As Technical Service Manager you will be responsible for the following tasks:
 
 
 
 <ul>
 <li>
 Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
 </li>
 <li>
 Understand the customer business, goals, and challenges to suggest technical solutions &amp; services
 </li>
 <li>
 Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools
 </li>
 <li>
 Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
 </li>
 <li>
 Identify top issues, define &amp; execute service plan activities and orchestrate implementation of technical action items across customer landscapes
 </li>
 <li>
 Design optimal SAP configuration to maximize system performance and availability.
 </li>
 <li>
 Identify and position offerings by SAP that deliver value to the customer.
 
 
 </li>
 </ul>
 
 What Do You Need To Bring
 
 
 
 <ul>
 <li>
 Fluency in English AND Arabic is mandatory. Any other language is an advantage
 </li>
 <li>
 Minimum 10 years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
 </li>
 <li>
 Minimum 8 years of experience in a customer-facing role
 </li>
 <li>
 Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
 </li>
 <li>
 Experience in de-escalating critical situations.Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
 </li>
 <li>
 Hyperscalers certification (AWS, Azure, GCP) is a plus
 </li>
 <li>
 Strong customer orientation with a focus on relationship-, expectation- and de-escalation managemen
 
 
 </li>
 </ul>
 
 Meet your team
 
 
 
 ECS organization is a global organization and the regional TSM team is located across South of Europe, Middle East and Africa. We are highly diverse and positive spirited team. Next to our obsession for customer satisfaction, we value internal knowledge sharing &amp; collaboration as well as make ECS organization a little better every day. We ask for your application to be submitted in English language only.
 
 
 
 #SAPECSCareer
 
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 438650 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Senior Technical Service Manager

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We&rsquo;re looking for an
 
 Assistant Manager
 
 
 Demand Planning
 
 to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data.
 
 
 <ul>
 <li>
 Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices.
 </li>
 <li>
 Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports
 </li>
 <li>
 Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC
 </li>
 <li>
 Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts
 </li>
 <li>
 Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization
 </li>
 <li>
 Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores
 </li>
 <li>
 Guidance to store supervisors and admins to ensure smooth workflow
 </li>
 <li>
 Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z
 </li>
 <li>
 Experience in FMCG in demand planning and replenishment is a must
 </li>
 <li>
 Experience in Warehouse management or 3PL partner relation is a must
 </li>
 <li>
 Data and detail-oriented, and tech-savvy
 </li>
 <li>
 Ability to guide senior-level executives and manage the expectations of multiple stakeholders
 </li>
 <li>
 Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities
 </li>
 <li>
 Ability to take a broad perspective to problems and spot new, less obvious solutions
 </li>
 <li>
 Ability to perform a variety of the most complex tasks and/or lead one or more teams
 </li>
 <li>
 Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives
 </li>
 <li>
 Excellent analytical and communication skills, and always hands-on with several tools
 </li>
 </ul>
</div>

Assistant Manager Demand Planning

Kasrawy Group Careers

<div>
 Department:
 
 
 People &amp; Culture
 
 
 Job Location:
 
 
 Kasrawy for the Automobile Industry "KAI" Industrial Zone, October, Giza
 
 
 For interested candidates, kindly send your CV to: Abanoub.Morris@KasrawyGroup.com
 
 
 Mention the job title in the subject.
 
 
 Job Description:
 
 
 Manage end-to-end recruitment processes across multiple departments
 
 
 Source, screen, and interview candidates for technical and non-technical roles
 
 
 Build talent pipelines for manufacturing and operational positions
 
 
 Coordinate with hiring managers to support workforce planning
 
 
 Manage recruitment channels, employer branding activities, and hiring KPIs
 
 
 Support onboarding and recruitment process improvement initiatives
 
 
 Job Requirements
 
 
 Bachelor's degree in Business Administration, or related field
 
 
 3-5 years of relevant HR experience
 
 
 
 Experience In Manufacturing Or Industrial Sectors Is Preferred
 
 
 
 Strong communication, organizational, and stakeholder management skills
 
 
 Good English proficiency
 
 
 Ability to work in a fast-paced environment
 
 
 Benefits:
 
 
 Attractive salary.
 
 
 Monthly Incentive.
 
 
 Profit Share.
 
 
 Reward in Occasions.
 
 
 Medical and Life insurance.
 
 
 Transportation.
 
 
 Mobile Line.
 
 
 Training Programs.
 
 
 Career path.
 
 
 Kasrawy Group: Driving Excellence Since the 1970s Automotive Leadership As a main dealer for global automotive brands such as NISSAN, AVATR, AITO, Citro&euml;n, JETOUR, JAC, GOLDEN DRAGON, and IVECO in Egypt and JETOUR, and SOUEAST in Libya, Kasrawy Group operates an extensive network of over 20 service centres and showrooms across Cairo. Our commitment quality and customer satisfaction set us apart in the industry.
 
 
 Pioneering Local Production, we proudly lead in local vehicle assembly, achieving over 45% Egyptian Production for GOLDEN DRAGON, JETOUR and JAC vehicles. With an annual production capacity of up to 10,000 vehicles, we are expanding our reach by exporting locally assembled cars beyond Egypt, contributing to the national economy and showcasing Egyptian manufacturing capabilities.
 
 
 Expanding Horizons in Real Estate Kasrawy Group's influence extends beyond the automotive industry. We own and manage prominent commercial properties in Cairo, including RIVULET Twin Towers Mall El Sheikh Zayed, enhancing urban lifestyles with modern retail and business spaces.
 
 
 Why Join Kasrawy Group?
 
 
 <ul>
 <li>
 Be part of a dynamic, growth-driven company with a rich history of success.
 </li>
 <li>
 Work with leading global brands and innovative local projects.
 </li>
 <li>
 Contribute to transformative projects in both the automotive and real estate sectors.
 </li>
 <li>
 Grow your career in a supportive, forward-thinking environment.
 
 </li>
 </ul>
</div>

Senior Talent Acquisition Specialist

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

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