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application support specialist

Wadi Degla Clubs Company S.A.E.

<div>
 
 Main job duties and responsibilities:
 
 
 
 
 <ol>
 <li>
 Execute Daily health checks of the applications and log monitoring.
 </li>
 <li>
 Prioritize and handle service requests and incidents.
 </li>
 <li>
 Work closely with Software development team to understand and debug the current solutions.
 </li>
 <li>
 Work closely with business users and customer service team to receive and resolve complaints within defined SLA.
 </li>
 <li>
 Responsible for identifying recurrent issues across all automation systems and finding either a temporary fix or a permanent one with development team.
 </li>
 <li>
 Work closely with all IT teams to identify the root cause of the issues and ensure the final solution.
 </li>
 <li>
 Troubleshoot and escalate alerts that cannot be resolved at an appropriate time.
 </li>
 <li>
 Participate in business testing for the newly released features.
 </li>
 <li>
 Testing modifications for the validity of results, accuracy, reliability, and conformance to established standards.
 </li>
 <li>
 Perform all additional tasks that might be necessary for easier workflow, within the main frame of the job&rsquo;s specialty.
 </li>
 </ol>
</div>

Application Support Specialist

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
 </li>
 <li>
 high school diploma or equivalent
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
 </li>
 <li>
 Experience demonstrating strong analytical abilities and confidence in the use of data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3174586
</div>

ICQA Escalation specialist

Expleo Group

<div>
 We are seeking a detail-oriented and proactive HR Operations Specialist fluent in French and English to support our growing team.
 
 
 This role is essential in ensuring smooth HR administrative processes, compliance with employment regulations, and a positive employee experience across various HR functions.
 
 
 The ideal candidate will have strong organizational skills, a service-oriented mindset, and the ability to manage multiple priorities in a fast-paced environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Recruitment Support: Manage job and employment application requests, ensuring smooth coordination with hiring teams.
 </li>
 <li>
 Onboarding &amp; Compliance: Oversee pre-employment declarations, occupational health check-ups, and follow-up on missing documents.
 </li>
 <li>
 Employee Lifecycle Management: Maintain accurate records for exits, secondments, and special leave types.
 </li>
 <li>
 International Workforce Monitoring: Track and follow up on documentation for foreign nationals.
 </li>
 <li>
 Administrative Coordination: Handle billing for work-study students and ensure timely reminders and documentation across HR processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.
 </li>
 <li>
 2-5 years of experience in HR operations or a similar administrative HR role.
 </li>
 <li>
 Fluency in French and English (written and spoken) is mandatory.
 </li>
 <li>
 Strong knowledge of HR processes and employment regulations.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Proficiency in HRIS systems and Microsoft Office Suite.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
</div>

HR Operations Specialist (French Speaker)

Philips

<div>
 Job Title
 
 
 Collection Specialist ( Fixed-Term)
 
 
 
 Job Description
 
 
 
 As a Collection Specialist (Fixed -Term) you will coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customers.
 
 
 
 Your Role
 
 
 
 <ul>
 <li>
 Execution of system established collection plan.
 </li>
 <li>
 Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
 </li>
 <li>
 Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)
 </li>
 <li>
 Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment.
 </li>
 <li>
 Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit item
 </li>
 <li>
 Support and develop accounts receivable lean process improvements, and Master data quality.
 
 
 </li>
 </ul>
 You will be the team member of Credit and Collection team and will be reporting to Credit and Collection Manager Egypt
 
 
 You will have opportunity to improve your operational skills in a multinational set up while working in a hybrid model.
 
 
 A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
 
 
 
 You're The Right Fit If
 
 
 
 <ul>
 <li>
 Background in F&amp;A, Economics or Business Administration
 </li>
 <li>
 Collections experience is preferred, experience with governmental sector and contractual insurance is strong asset.
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Determination to achieve excellent results.
 </li>
 <li>
 Preferably SAP and Customer Master data process knowledge
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Fluent in written and spoken Arabic and English is a must.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Accounting
 </li>
 <li>
 Regulatory Compliance
 </li>
 <li>
 Document Management
 </li>
 <li>
 Credit Risks
 </li>
 <li>
 Data Entry
 </li>
 <li>
 Cash Flow Management
 </li>
 <li>
 Financial Acumen
 </li>
 <li>
 Administrative Support
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 this role is a field/ role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
 
 
</div>

Collection Specialist ( Fixed-Term)

Kliff Studio

<div>
 About the Role
 
 Kliff Studios is looking for a&nbsp;
 
 Sales &amp; Marketing Specialist
 
 &nbsp;to support business growth, manage leads, and convert opportunities into long-term clients. This role suits someone who understands creative services and knows how to sell value, not just prices.
 
 Responsibilities
 <ul>
 <li>
 Generate and follow up on potential leads
 </li>
 <li>
 Pitch Kliff Studios&rsquo; services to brands and businesses
 </li>
 <li>
 Manage client communication from first contact to closing
 </li>
 <li>
 Coordinate with the creative team on proposals and offers
 </li>
 <li>
 Support marketing initiatives and outreach efforts
 </li>
 <li>
 Track sales activities and performance
 </li>
 </ul>
 Requirements
 <ul>
 <li>
 2&ndash;4 years of experience in sales, marketing, or business development
 </li>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Experience with creative or media services is a plus
 </li>
 <li>
 Highly organized, proactive, and target-oriented
 </li>
 <li>
 Ability to work on-site in New Cairo
 </li>
 </ul>
 What We Offer
 <ul>
 <li>
 Competitive salary with performance-based incentives
 </li>
 <li>
 Growth opportunities within a fast-growing creative studio
 </li>
 <li>
 Exposure to branding, media production, and marketing projects
 </li>
 <li>
 Collaborative and ambitious work environment
 </li>
 </ul>
 
 📩&nbsp;
 
 To apply:
 
 
 
 Please send your CV to&nbsp;
 
 info@kliffstu.com
 
 
 
 
 
 <ul>
 <li>
 Subject:&nbsp;
 
 Sales &amp; Marketing Specialist &ndash; Kliff Studios
 
 </li>
 </ul>
</div>

Sales And Marketing Specialist

Nawy

<div>
 The Treasury Specialist is responsible for supporting the treasury function within the company, focusing on cash management, liquidity planning, and financial risk management. This role involves monitoring cash flow, assisting in banking relationships, and ensuring compliance with financial regulations and company policies. The Treasury Specialist plays a vital role in enhancing the efficiency and effectiveness of the treasury operations.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Cash Management:
 </li>
 <li>
 Assist in monitoring and forecasting cash flow to ensure adequate liquidity
 </li>
 <li>
 Support the management of cash transactions and daily cash position reporting
 </li>
 <li>
 Banking Relationships:
 </li>
 <li>
 Assist with the maintenance of banking relationships, including record-keeping and communication with banks
 </li>
 <li>
 Support the administration of banking services and online banking systems
 </li>
 <li>
 Financial Risk Management:
 </li>
 <li>
 Help identify and analyze financial risks and assist in developing risk mitigation strategies
 </li>
 <li>
 Reporting and Compliance:
 </li>
 <li>
 Prepare reports related to cash management, financial transactions, and compliance
 </li>
 <li>
 Ensure adherence to financial regulations and company policies
 </li>
 <li>
 General Support:
 </li>
 <li>
 Assist in general treasury operations as required
 </li>
 <li>
 Collaborate with other finance team members to support overall financial objectives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Accounting, or a related field
 </li>
 <li>
 1-3 years of experience in treasury, finance, or a related role
 </li>
 <li>
 Understanding of cash management principles and financial risk management
 </li>
 <li>
 Strong analytical skills and attention to detail
 </li>
 <li>
 Proficient in Excel and other financial software
 </li>
 <li>
 Excellent organizational and communication skills
 </li>
 </ul>
</div>

Treasury Specialist

<div>
 
 Job Description: Presentation &amp; Document Design Specialist
 
 
 
 
 About The Role
 
 
 
 We are seeking a highly skilled
 
 Presentation &amp; Document Design Specialist
 
 to support a leading professional services and consulting environment. The ideal candidate will have strong creative, technical, and visual communication skills, with proven expertise in
 
 PowerPoint presentation design
 
 ,
 
 Microsoft Word formatting and design
 
 and
 
 Adobe Creative Suite applications (preferable, but optional)
 
 
 
 The successful candidate will be responsible for developing high-quality, visually engaging materials that effectively communicate strategic business concepts. Prior experience in a consulting or professional services firm is an advantage but not mandatory.
 
 
 
 Location:
 
 Egypt (On-Site)
 
 
 
 Experience:
 
 3&ndash;5 Years
 
 
 
 Languages:
 
 Fluent in English and Arabic (Reading &amp; Speaking)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop visually impactful PowerPoint presentations for client deliverables, proposals, and internal communications.
 </li>
 <li>
 Format and structure Microsoft Word and PDF documents to meet professional, brand, and quality standards.
 </li>
 <li>
 Create compelling visual narratives, infographics, charts, and illustrations to support data storytelling and presentations.
 </li>
 <li>
 Collaborate with consultants and project teams to transform business insights into clear, engaging visual formats.
 </li>
 <li>
 Ensure brand consistency, design accuracy, and linguistic clarity across all materials.
 </li>
 <li>
 Work on bilingual (English and Arabic) documents and presentations.
 </li>
 <li>
 Maintain and enhance a centralized library of templates, styles, and design assets for use across projects.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Design, Communication, Marketing, Business, or a related field.
 </li>
 <li>
 3&ndash;5 years of experience in presentation and document design roles.
 </li>
 <li>
 Advanced proficiency in:
 </li>
 <ul>
 <li>
 Microsoft PowerPoint - template design, animation, charts, infographics
 </li>
 <li>
 Microsoft Word - document structure, professional formatting, layout design
 </li>
 <li>
 PDF tools - Adobe Acrobat or similar &ndash; editing, merging, and form creation
 </li>
 <li>
 Adobe Creative Suite - including Illustrator, Photoshop, and InDesign, for data visualization and design tasks
 </li>
 <li>
 Data visualization and design tools such as Canva or Figma
 </li>
 </ul>
 <li>
 Strong understanding of visual storytelling, layout design, and branding principles.
 </li>
 <li>
 Excellent English and Arabic communication skills (written and verbal).
 </li>
 <li>
 Ability to manage multiple projects and deliver high-quality work within tight deadlines.
 
 
 </li>
 </ul>
 
 Certifications Expected
 
 
 
 <ul>
 <li>
 Microsoft Office Specialist &ndash; PowerPoint (Expert Level).
 </li>
 <li>
 Any certification in Presentation Design, Visual Communication, or Graphic Design.
 </li>
 <li>
 Adobe Certified Professional (Illustrator or equivalent Adobe certification) &ndash; demonstrating proficiency in Adobe Illustrator, Photoshop, or InDesign for design and visualization tasks.
 </li>
 </ul>
</div>

PowerPoint Presentation & Document Design Specialist- Egypt

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