sales engineer

senior sales consultant

account advisor - social media Jobs in Cairo

account advisor - social media

account manager

afh marketing customer associate manager Jobs in Cairo

afh marketing customer associate manager

automotive customer support advisor

Raya CX

<div>
 Position: Automotive Customer Support Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that focuses on providing exceptional customer support services to various industries, including the automotive sector. Our team of highly skilled professionals is dedicated to delivering top-notch customer service to our clients and their customers.
 
 
 Job Overview:
 
 
 As an Automotive Customer Support Advisor, you will be responsible for providing excellent customer support to our clients in the automotive industry. You will serve as the main point of contact for customers, assisting them with inquiries, concerns, and complaints related to their automotive products and services. You will work closely with our clients to ensure that their customers receive the best possible support and have a positive experience with their automotive brand.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Provide accurate and detailed information about automotive products and services to customers
 </li>
 <li>
 Resolve customer complaints and issues effectively, ensuring customer satisfaction
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate department or supervisor
 </li>
 <li>
 Maintain a high level of product knowledge and stay updated on industry trends and changes
 </li>
 <li>
 Collaborate with team members and other departments to improve customer support processes and procedures
 </li>
 <li>
 Meet and exceed performance metrics, such as customer satisfaction, response time, and quality of service
 </li>
 <li>
 Build and maintain strong relationships with clients and their customers
 </li>
 <li>
 Identify and report any recurring issues or trends to improve overall customer experience
 </li>
 <li>
 Continuously seek opportunities to improve and enhance the customer support experience.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; Bachelor's degree in a related field is a plus
 </li>
 <li>
 Previous experience in customer service, preferably in the automotive industry
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Strong problem-solving and critical thinking abilities
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Proficient in using customer support software and tools
 </li>
 <li>
 Familiarity with automotive products and services
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 <li>
 Strong attention to detail and accuracy
 </li>
 <li>
 Positive attitude and a passion for providing exceptional customer service.
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunity for growth and career advancement
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Paid time off and holidays.
 
 
 
 </li>
 </ul>
 Join our team at RayaCX and be a part of a company that values its employees and strives to provide the best customer experience in the automotive industry. Apply now and become an Automotive Customer Support Advisor!
</div>

Automotive Customer Support Advisor

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Senior Sales Account Manager, you will be responsible for acquiring new clients, managing client relationships, and developing and implementing sales plans. Your input will increase our revenues and achieve our utmost goal of making it easier for people to buy and sell almost anything, promoting prosperity in local communities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking;
 </li>
 <li>
 Meet monthly and quarterly sales KPIs (value and volume);
 </li>
 <li>
 Communicate effectively to manage clients' expectations to ensure they receive a great dubizzle experience in cars;
 </li>
 <li>
 Sell value-added products and subscriptions to new and older (expired or cancelled) accounts;
 </li>
 <li>
 Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities in cars;
 </li>
 <li>
 Liaise with Finance, customer support, legal and marketing departments for any sales-related or client-related issues in the automotive market;
 </li>
 <li>
 Collect Automotive market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's Degree
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 3-5 Years of experience in Automotive Sales market;
 </li>
 <li>
 Proven experience in sales and managing relationships with key clients;
 </li>
 <li>
 Start-up and online platform experiences are a plus
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 In-depth understanding of the Automotive market in Egypt
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Customer Service Skills;
 </li>
 <li>
 Negotiation Skills
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 The patience and ability to engage customers in conversation;
 </li>
 <li>
 Good sales ability
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Senior Sales Account Manager - Dubizzle Cars (6th Of October)

The Address Investments

<div>
 
 Company Description
 
 
 
 
 The Address Investments is one of the leading real estate companies in Egypt and the Middle East, with a vision to be recognized as a trusted brand in the developing real estate market. Our expert team ensures clients find their dream homes from a variety of developments, tailored to suit any budget. We offer properties in over 100 projects throughout Egypt and the Middle East. Our unique approach and strong relationships with developers enable us to provide clients with exclusive offers. Our pro-active team sets high standards, fostering a supportive, family-like environment where every new member receives thorough training.
 
 
 
 
 
 Role Description
 
 
 
 
 This is a full-time, on-site role for a Property Advisor in the sales department, located in New Cairo. The Property Advisor will be responsible for presenting various property projects to potential clients, ensuring the projects meet the clients' needs. Daily tasks include managing client inquiries, assisting clients in making informed property investment decisions, and providing excellent customer service. The Property Advisor will also work closely with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong Communication skills and Customer Service skills
 </li>
 <li>
 Basic understanding of Property Management and Investments
 </li>
 <li>
 Knowledge in Finance or related fields
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 Motivated, proactive, and willing to learn
 </li>
 <li>
 No prior experience required; fresh graduates are welcome
 </li>
 <li>
 Relevant courses or training in real estate is a bonus
 </li>
 </ul>
 <li>
 
 </li>
</div>

Fresh Sales Consultant

GB Corp

<div>
 
 The Technical Support Engineer (Automotive) provides advanced technical support to service centers, ensuring efficient diagnosis and resolution of complex automotive technical issues. They analyze technical problems, generate detailed reports, support the warranty team with technical investigations, and assist in technical training initiatives. The role also involves monitoring diagnostic tools, updating technical documentation, and contributing to continuous service improvement.
 
 
 
 
 <ul>
 <li>
 Assist service centers in diagnosing and resolving complex technical issues beyond the capability of workshop teams.
 </li>
 <li>
 Provide technical guidance and troubleshooting support to technicians and team leaders.
 </li>
 <li>
 Analyze technical failures, document findings, and issue detailed reports to the Technical Support Manager.
 </li>
 <li>
 Investigate quality-related issues and contribute to continuous product improvement initiatives.
 </li>
 <li>
 Work closely with the warranty department to assess sophisticated technical cases, approving resolutions from a technical standpoint.
 </li>
 <li>
 Ensure service center staff are updated with the latest diagnostic procedures and best practices.
 </li>
 <li>
 Support the implementation of new technical procedures and service guidelines.
 </li>
 <li>
 Monitor, maintain, and ensure proper usage of diagnostic scan tools and special tools at service centers.
 </li>
 <li>
 Participate in internal technical training programs and GB Academy initiatives.
 </li>
 <li>
 Collaborate with cross-functional teams, including Product Quality, Warranty, and Field Service teams, to enhance service efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering, Automotive Engineering, or a related field.
 </li>
 <li>
 2 to 5 years of experience in automotive technical support, diagnostics, or workshop engineering.
 </li>
 <li>
 Hands-on experience with automotive electrical and mechanical systems troubleshooting
 </li>
 <li>
 Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations
 </li>
 <li>
 Very good command of English (written and spoken).
 </li>
 <li>
 Strong problem-solving skills and ability to communicate technical concepts effectively.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer (Automotive)

Al-Mansour Automotive

<div>
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Determines automotive problems by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records and examining service schedules.
 </li>
 <li>
 Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
 </li>
 <li>
 Enhances the organization's reputation by achieving and overachieving the targeted CSI (Customer Satisfaction indicator).
 </li>
 <li>
 Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
 </li>
 <li>
 Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures.
 </li>
 <li>
 Promote parts &amp; accessories sales by informing customers about different products, vehicle care, and maintenance that can get their vehicles operating more efficiently.
 </li>
 <li>
 Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
 </li>
 <li>
 Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 :
 
 
 <ul>
 <li>
 Engineering bachelor's degree (Mechanical, Electrical, Power engineering)
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 
 Minimum 2-3 years of experience in the Automotive field is a must
 
 .
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 <ul>
 <li>
 Excellent interpersonal communication skills
 </li>
 <li>
 Excellent command of English Language
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Negotiation skills
 </li>
 </ul>
</div>

Service Advisor

Concentrix

<div>
 Job Title:
 
 
 Customer Service - Telecommunication Vacancies
 
 
 
 Job Description
 
 
 
 Do you have a passion for the ever-evolving world of telecommunications? Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a Telecommunications Specialist!
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 In this role, you'll be:
 
 
 
 <ul>
 <li>
 The digital advisor for our customers' communication needs, diagnosing and resolving issues with internet, phone, and TV services.
 </li>
 <li>
 A master of knowledge, navigating complex technical manuals and staying ahead of the curve in the ever-changing telecommunications landscape.
 </li>
 <li>
 A patient and empathetic communicator, guiding customers through troubleshooting steps with clear instructions and a friendly smile.
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and ensuring their satisfaction is your top priority. Every interaction is an opportunity to make a positive impact.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Offer additional products and/or services.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Tech-savvy individual with a deep understanding of telecommunications infrastructure and technical troubleshooting.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Patient and empathetic, able to handle customer frustrations with a calm and understanding demeanor.
 </li>
 <li>
 Self-motivated and driven, with a strong work ethic and a commitment to exceeding expectations.
 
 
 </li>
 </ul>
 Based on location and/or program, additional experience/skills may be required
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 
 Career Framework Role:
 
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 
 Disclaimer:
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo Egypt-Smart Village Building B2110
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1459555
 
</div>

Customer Service - Telecommunication Vacancies

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172610
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 The HRBP oversees day-to-day HR operations at the assigned IKEA store, acting as a strategic partner and advisor to the Store Manager and Management Team. The role is crucial in aligning HR initiatives with business objectives to drive employee engagement, operational excellence, and organizational effectiveness. The HRBP implements HR strategies focused on talent development, workforce planning, performance management, and fostering a culture in line with IKEA values and business priorities.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Translate the IKEA People Strategy into a store-specific strategy aligned with Al Futtaim Retail People strategy.
 </li>
 <li>
 Design and recommend an organization structure for the store to ensure efficient performance.
 </li>
 <li>
 Accountable for the manpower cost and budget planning, ensuring effective utilization of resources.
 </li>
 <li>
 Conduct annual manpower budgeting exercises accurately and efficiently.
 </li>
 <li>
 Establish and maintain a values-driven store culture, supporting recruitment, development, and promotion.
 </li>
 <li>
 Partner with store leadership to identify talent needs and develop recruitment strategies.
 </li>
 <li>
 Support the hiring process to ensure the store is staffed with qualified and motivated coworkers.
 </li>
 <li>
 Manage both internal and external recruitment processes, ensuring alignment with values and culture fit.
 </li>
 <li>
 Act as a point of contact for coworker concerns and grievances, facilitating fair resolutions.
 </li>
 <li>
 Advise, coach, and mentor management on people-related issues.
 </li>
 <li>
 Ensure compliance with HR policies, local labor laws, and Group policies throughout the employee lifecycle.
 </li>
 <li>
 Guide store management in performance appraisal processes and mentor managers on enhancing leadership skills.
 </li>
 <li>
 Develop succession plans and support continuous improvement opportunities for coworkers.
 </li>
 <li>
 Collaborate on organizational changes for operational efficiency and coworker satisfaction.
 </li>
 <li>
 Lead change management and diversity, equity, and inclusion efforts on the store level.
 </li>
 <li>
 Develop initiatives to enhance employee engagement, recognition, and retention, including managing engagement surveys.
 
 
 </li>
 </ul>
 
 What you will need:
 
 
 
 <ul>
 <li>
 3-5 years of experience in HR business partnering, with experience in the retail industry.
 </li>
 <li>
 Commercial acumen with the ability to blend context and content in decision-making.
 </li>
 <li>
 Proficient in budget planning, business acumen, data analysis, project management, and change management.
 </li>
 <li>
 Experience with SAP, HRIS, and other HR-related software
 </li>
 <li>
 Strong influencing, communication, and engagement skills with the ability to coach and mentor others
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Junior HR Business Partner | Retail | IKEA Mall of Arabia

Explore 671+ Automotive customer support advisor in Cairo this October. Find roles across top companies and apply now to boost your career.