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automotive service advisor

Mrs Mika Restaurant

We are looking for an Aftersales Automotive Advisor to join our teamDuties<ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li></ul>Requirements<ul><li>Minimum 2 years of experience in a Service Advisor or customer-facing automotive role.</li><li>Strong communication and interpersonal skills; fluency in English required (Arabic is a plus).</li><li>Proficient in multitasking, coordination, and time management.</li><li>Knowledge of automotive brands, service processes, and basic technical terminology.</li><li>Familiarity with CRM tools or automotive service software is a plus.</li><li>Customer-centric, sales-oriented, and proactive in problem-solving.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>Automotive: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Automotive Service Advisor

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:We are seeking an experienced and customer-focused Automotive Service Advisor to join our team. The Service Advisor will be the primary point of contact between customers and our service department, ensuring seamless communication, providing expert guidance, and facilitating the smooth execution of vehicle repair and maintenance services.Key Responsibilities:<ul><li>Greet customers warmly, establish rapport, and actively listen to their concerns and vehicle issues. Provide professional assistance and explanations regarding recommended services, repairs, and maintenance.</li><li>Coordinate with team leaders and workshop supervisors.</li><li>Collaborate with customers to obtain necessary approvals for the work to be performed on their vehicles. Clearly communicate the scope of work, including details and associated costs.</li><li>Effectively communicate job details to technicians, ensuring clear understanding of tasks and accurate execution of repairs and maintenance. Address any technician inquiries or clarifications as needed.</li><li>Create detailed and accurate job cards outlining the required services and repairs. Include relevant vehicle information, parts needed, labor estimates, and anticipated completion times.</li><li>Provide regular updates to customers on the status of their vehicle repairs, including any unexpected findings or delays. Maintain open and transparent communication throughout the service process.</li><li>Calculate and share accurate cost estimates for repairs and services, taking into consideration parts, labor, and any additional charges. Obtain customer approval before proceeding with any additional work.</li><li>Documentation: Maintain comprehensive and organized records of all interactions, approvals, recommendations, and services provided for each customer and their vehicle.</li><li>Conduct thorough quality checks on completed work to ensure repairs meet the required standards before releasing vehicles to customers.</li><li>Strive to exceed customer expectations by delivering exceptional service, addressing concerns promptly, and ensuring a positive overall experience.</li></ul>Qualifications:<ul><li>Previous experience working as an automotive service advisor or in a related customer service role.</li><li>Certification in Automotive Service Excellence (ASE) is a plus</li><li>Knowledge of automotive systems and components, including routine maintenance procedures and common repair issues.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li><li>Lucrative Incentives</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

Al-Futtaim

<div>Job Requisition ID: 172826
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role: 
<ul><li>
The Service Advisor acts as the primary representative of the brand to the customer and is pivotal in maintaining customer relations, ensuring a seamless and engaging Aftersales journey that leads to both revenue achievement and customer retention. This role significantly impacts Customer Service Value (CSV) and Net Promoter Scores (NPS) through high-level customer relationship skills and plays a crucial part in obtaining optimal scores in dealer clinic activities. Working closely with customers, reception managers, Aftersales managers, and workshop teams, the Service Advisor may be expected to work extended hours to meet targets and fulfill customer commitments.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Relations</h4> 
<ul><li>
Build long-term relationships with customers to ensure customer retention and loyalty.</li><li>
Actively engage with customers through consultation on their needs and service requirements throughout the service process.</li><li>
Effectively manage customer complaints to satisfactory closure, enhancing Customer Service Value and Net Promoter Scores.</li><li>
Coordinate with the Production Team to provide timely updates to customers, maintaining transparency and on-time delivery commitments.</li></ul><h4 class="jobSectionHeader"> 
Financial Objectives</h4> 
<ul><li>
Achieve financial objectives by upselling and discount control to meet monthly revenue targets.</li><li>
Ensure customers are provided detailed explanations of services performed and associated costs at vehicle delivery.</li><li>
Contribute to achieving budgeted service and other sales revenue targets.</li></ul><h4 class="jobSectionHeader"> 
Compliance and Procedures</h4> 
<ul><li>
Actively comply with all Standard Operating Procedures, company policies, and distributor programs to ensure consistent customer experience.</li><li>
Maintain 100% accuracy in data quality on all documents.</li><li>
Demonstrate adherence to internal audit standards and procedures.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Customer relationship management skills.</li><li>
Effective communication and negotiation abilities.</li><li>
Technical proficiency in automotive services, including EVs.</li><li>
Compliance to standard operating procedures and policy adherence.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Diploma or Bachelor of Automobile/Mechanical Engineering.</li><li>
3 to 5 years of automotive industry experience, preferably in a similar service role related to EVs.</li><li>
Working knowledge of MS Office and SAP preferred.</li><li>
Good communication skills and customer handling abilities.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Service Advisor

AMC MOTORS TRADING LLC

Job Title: Service Advisor &ndash; Automotive IndustryCompany: AMC Motors Trading L.L.CJob Type: Full-TimeKey Responsibilities:<ul><li>Greet and assist customers, identifying vehicle service and repair needs accurately.</li><li>Prepare detailed job cards, recording customer complaints, symptoms, and requested services.</li><li>Provide accurate service estimates, explain maintenance options, and communicate repair timelines clearly.</li><li>Coordinate with technicians and workshop teams for efficient job execution and proper diagnostics.</li><li>Regularly update customers on vehicle status, additional findings, and approvals.</li><li>Conduct final inspection and quality check before vehicle delivery to ensure service satisfaction.</li><li>Upsell maintenance packages, periodic services, and promotional offers to increase revenue.</li><li>Handle customer feedback and complaints, ensuring quick resolution and client satisfaction.</li><li>Maintain accurate service records, invoices, and reports as per company policies.</li><li>Stay updated with automotive technology trends, service processes, and manufacturer guidelines.</li></ul>Key Skills &amp; Qualifications:<ul><li>2&ndash;4 years of experience as a Service Advisor / Service Consultant in the automotive or aftersales industry.</li><li>Strong communication, interpersonal, and customer service skills.</li><li>Solid knowledge of vehicle systems, diagnostics, and repair procedures.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in service management software, MS Office, and ERP systems.</li><li>Diploma or Degree in Automobile Engineering / Mechanical Engineering preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Work Environment:<ul><li>Workshop / Showroom-based position with direct interaction with customers, technicians, and suppliers.</li></ul>Job description:Key Responsibilities:<ul><li>Greet customers and understand their vehicle service needs.</li><li>Record complaints and vehicle symptoms accurately on the job card.</li><li>Explain service options, cost estimates, and timeframes clearly to customers.</li><li>Coordinate with technicians to ensure proper diagnosis and timely repairs.</li><li>Keep customers updated on the status of their vehicle.</li><li>Perform final inspection and ensure job completion before vehicle delivery.</li><li>Promote additional services and maintenance packages where appropriate.</li><li>Handle customer queries, complaints, and escalate unresolved issues.</li><li>Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.</li><li>Ensure proper documentation and adherence to company policies.</li></ul>Key Skills and Qualifications:<ul><li>Minimum 2&ndash;4 years of experience in a similar role in the automotive industry.</li><li>Strong communication and customer handling skills.</li><li>Knowledge of vehicle systems, maintenance, and repair processes.</li><li>Ability to handle pressure and multitask efficiently.</li><li>Proficient in service management software and MS Office.</li><li>Diploma or degree in Automobile Engineering or related field preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Work Environment:<ul><li>Workshop/showroom-based role.</li><li>Interaction with customers, technicians, and suppliers.</li><li>May require extended working hours during busy periods.</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Service Advisor ( Automobile)

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 172826
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Service Advisor acts as the primary representative of the brand to the customer and is pivotal in maintaining customer relations, ensuring a seamless and engaging Aftersales journey that leads to both revenue achievement and customer retention. This role significantly impacts Customer Service Value (CSV) and Net Promoter Scores (NPS) through high-level customer relationship skills and plays a crucial part in obtaining optimal scores in dealer clinic activities. Working closely with customers, reception managers, Aftersales managers, and workshop teams, the Service Advisor may be expected to work extended hours to meet targets and fulfill customer commitments.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Relations
 
 
 <ul>
 <li>
 Build long-term relationships with customers to ensure customer retention and loyalty.
 </li>
 <li>
 Actively engage with customers through consultation on their needs and service requirements throughout the service process.
 </li>
 <li>
 Effectively manage customer complaints to satisfactory closure, enhancing Customer Service Value and Net Promoter Scores.
 </li>
 <li>
 Coordinate with the Production Team to provide timely updates to customers, maintaining transparency and on-time delivery commitments.
 
 
 </li>
 </ul>
 Financial Objectives
 
 
 <ul>
 <li>
 Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
 </li>
 <li>
 Ensure customers are provided detailed explanations of services performed and associated costs at vehicle delivery.
 </li>
 <li>
 Contribute to achieving budgeted service and other sales revenue targets.
 
 
 </li>
 </ul>
 Compliance and Procedures
 
 
 <ul>
 <li>
 Actively comply with all Standard Operating Procedures, company policies, and distributor programs to ensure consistent customer experience.
 </li>
 <li>
 Maintain 100% accuracy in data quality on all documents.
 </li>
 <li>
 Demonstrate adherence to internal audit standards and procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Customer relationship management skills.
 </li>
 <li>
 Effective communication and negotiation abilities.
 </li>
 <li>
 Technical proficiency in automotive services, including EVs.
 </li>
 <li>
 Compliance to standard operating procedures and policy adherence.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Diploma or Bachelor of Automobile/Mechanical Engineering.
 </li>
 <li>
 3 to 5 years of automotive industry experience, preferably in a similar service role related to EVs.
 </li>
 <li>
 Working knowledge of MS Office and SAP preferred.
 </li>
 <li>
 Good communication skills and customer handling abilities.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Service Advisor | Al-Futtaim Automotive | BYD

800MotorGuru Auto Repair Services LLC

Head of Department (HOD) &ndash; Service AdvisorsCompany: 800 Motor Guru Location: Al Quoz, DubaiKey Responsibilities:<ul><li>Supervise and lead the Service Advisors team to ensure premium customer experience.</li><li>Oversee daily operations, ensuring smooth customer handling and timely service delivery.</li><li>Monitor team performance and implement continuous improvement strategies.</li><li>Coordinate between customers, workshop, and management to ensure satisfaction.</li><li>Train, motivate, and mentor Service Advisors to achieve departmental goals.</li><li>Handle escalations and maintain service quality standards.</li></ul>Requirements:<ul><li>Minimum 5 years of UAE experience as a Service Advisor in the automotive industry.</li><li>Proven experience in team supervision or leadership role is a strong advantage.</li><li>Strong communication and problem-solving skills.</li><li>Excellent customer relationship management.</li><li>Technical knowledge of automotive services and operations.</li><li>UAE Driving License preferred.</li></ul>Apply Now!Send your resume and cover letter to: hr@800motorguru.comFor WhatsApp: +971 52 309 8713Visit us: www.800motorguru.comJob Type: PermanentPay: AED4,000.00 - AED5,500.00 per month

Service Advisor Head

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
 <ul>
 <li>
 Greet customers courteously and inquire about their vehicle issues.
 </li>
 <li>
 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
 </li>
 <li>
 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
 </li>
 <li>
 Provide accurate estimates of repair costs and timeframes for service completion.
 </li>
 </ul>
 
 
 Service Recommendations:
 
 
 <ul>
 <li>
 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
 </li>
 <li>
 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
 </li>
 <li>
 Explain the benefits and importance of preventive maintenance services to customers.
 </li>
 </ul>
 
 
 Appointment Scheduling:
 
 
 <ul>
 <li>
 Schedule appointments for vehicle repairs and maintenance services.
 </li>
 <li>
 Coordinate with the service department to ensure timely allocation of resources and completion of services.
 </li>
 <li>
 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
 <ul>
 <li>
 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
 </li>
 <li>
 Provide quotes to customers and obtain their approval before initiating repairs.
 </li>
 <li>
 Verify parts availability and order necessary components for repairs.
 </li>
 </ul>
 
 
 Customer Service and Satisfaction:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
 </li>
 <li>
 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
 </li>
 <li>
 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
 <ul>
 <li>
 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
 </li>
 <li>
 Prepare and process service invoices, ensuring accuracy in billing and customer information.
 </li>
 <li>
 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
 <ul>
 <li>
 Stay updated on automotive technology, service procedures, and industry trends.
 </li>
 <li>
 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
 <ul>
 <li>
 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
 </li>
 <li>
 Promote service packages, maintenance plans, and dealership promotions to customers.
 </li>
 <li>
 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

Explore 3498+ Automotive service advisor in United Arab Emirates this October. Find roles across top companies and apply now to boost your career.

3498 automotive service advisor jobs IN United Arab Emirates

Automotive Service Advisor

Automotive Service Advisor

Service Advisor

Service Advisor ( Automobile)

Service Advisor | Al-Futtaim Automotive | BYD

Service Advisor Head

Service Advisor