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service advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Toretto Auto Services

Job Description: Service Advisor &ndash; AutomotiveThe Service Advisor serves as the primary liaison between customers and the workshop. They are responsible for understanding customer concerns, preparing accurate job cards, recommending necessary services, and ensuring timely and high-quality delivery of vehicles. The role requires strong communication skills, technical understanding of automotive systems, and a focus on customer satisfaction.Key Responsibilities Customer Interaction<ul><li>Greet customers and understand their vehicle concerns and service requirements.</li><li>Document customer complaints clearly and translate them into actionable repair orders/job cards.</li><li>Provide accurate service estimates including costs, labor, and timelines.</li><li>Communicate recommended maintenance and repair services and obtain customer approval.</li></ul>Service Coordination<ul><li>Coordinate with the workshop team (technicians, parts, quality control) to ensure proper service workflow.</li><li>Monitor vehicle progress and update customers proactively on status, delays, or additional findings.</li><li>Ensure availability and correct issuance of spare parts required for service tasks.</li><li>Conduct final inspection in coordination with technicians before delivery.</li></ul>Delivery &amp; Follow-Up<ul><li>Explain the work performed, billing details, and warranty coverage to the customer at delivery.</li><li>Ensure timely closure of service orders and maintain accurate documentation.</li><li>Follow up with customers post-service to ensure satisfaction and gather feedback.</li><li>Handle customer concerns, escalations, and coordinate with management for resolutions.</li></ul>Sales &amp; Service Targets<ul><li>Achieve monthly service revenue, upselling, and customer satisfaction (CSI) targets.</li><li>Promote value-added services, annual maintenance contracts, extended warranties, etc.</li><li>Drive repeat business by building strong customer relationships.</li></ul>Required Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Basic to intermediate knowledge of automotive systems and repair processes.</li><li>Customer-focused approach with problem-solving skills.</li><li>Ability to multitask in a fast-paced workshop environment.</li><li>Familiarity with DMS (Dealer Management System) software preferred.</li></ul>Qualifications<ul><li>Diploma/Degree in Automobile Engineering or related field (preferred).</li><li>1&ndash;3 years of experience as a Service Advisor or in automotive customer service (freshers may be considered based on company policy).</li></ul>Work Environment<ul><li>Service center/workshop setting.</li><li>Requires regular interaction with customers, technicians, suppliers, and management.</li><li>May involve standing for long periods and occasional test drives.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.Job Summary:We are seeking an experienced and customer-focused Auto motive Service Advisor to join our team. The Service Advisor will be the primary point of contact between customers and our service department, ensuring seamless communication, providing expert guidance, and facilitating the smooth execution of vehicle repair and maintenance services.Key Responsibilities:<ul><li>Greet customers warmly, establish rapport, and actively listen to their concerns and vehicle issues. Provide professional assistance and explanations regarding recommended services, repairs, and maintenance.</li><li>Coordinate with team leaders and workshop supervisors.</li><li>Collaborate with customers to obtain necessary approvals for the work to be performed on their vehicles. Clearly communicate the scope of work, including details and associated costs.</li><li>Effectively communicate job details to technicians, ensuring clear understanding of tasks and accurate execution of repairs and maintenance. Address any technician inquiries or clarifications as needed.</li><li>Create detailed and accurate job cards outlining the required services and repairs. Include relevant vehicle information, parts needed, labor estimates, and anticipated completion times.</li><li>Provide regular updates to customers on the status of their vehicle repairs, including any unexpected findings or delays. Maintain open and transparent communication throughout the service process.</li><li>Calculate and share accurate cost estimates for repairs and services, taking into consideration parts, labor, and any additional charges. Obtain customer approval before proceeding with any additional work.</li><li>Documentation: Maintain comprehensive and organized records of all interactions, approvals, recommendations, and services provided for each customer and their vehicle.</li><li>Conduct thorough quality checks on completed work to ensure repairs meet the required standards before releasing vehicles to customers.</li><li>Strive to exceed customer expectations by delivering exceptional service, addressing concerns promptly, and ensuring a positive overall experience.</li></ul>Qualifications:<ul><li>Previous experience working as an automotive service advisor or in a related customer service role.</li><li>Certification in Automotive Service Excellence (ASE) is a plus</li><li>Knowledge of automotive systems and components, including routine maintenance procedures and common repair issues.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li><li>Lucrative Incentives</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Al-Futtaim

<div>Job Requisition ID: 174025
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role 
Are you ready to be the face of Lexus in Ras Al Khaimah? We&rsquo;re looking for passionate and customer-focused Service Advisor to join our team. In this role, you&rsquo;ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth. 

<div>
What You Will Do 
<ul><li>Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.</li><li>Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.</li><li>Consult &amp; Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.</li><li>Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.</li><li>Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.</li><li>Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.</li></ul></div> 

<div>
Required Skills to Be Successful 
<ul><li>Experience: Minimum of 3&ndash;5 years as a Service Advisor in an automotive dealership.</li><li>Technical Knowledge: A solid understanding of automotive products, processes, and technical details.</li><li>Customer Service: A passion for going the extra mile to delight customers.</li><li>Language Skills: Strong English communication skills; Arabic is a plus!</li></ul></div> 


About the Team 
You&rsquo;ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you&rsquo;ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations. 

<div>
What Equips You for the Role 
<ul><li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li><li>Proficiency in MS Office (SAP knowledge preferred).</li><li>Excellent communication and customer-handling skills.</li><li>A strong team player with the flexibility</li></ul></div>
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

<div>Job Requisition ID: 174075

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role

Are you ready to be the face of Toyota in Dubai? We&rsquo;re looking for passionate and customer-focused Service Advisor to join our team in Toyota Al Badia. In this role, you&rsquo;ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth. 


What You Will Do
<ul>
<li>Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.</li>
<li>Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.</li>
<li>Consult &amp; Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.</li>
<li>Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.</li>
<li>Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.</li>
<li>Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.</li></ul> 


Required Skills to Be Successful
<ul>
<li>Experience: Minimum of 3&ndash;5 years as a Service Advisor in an automotive dealership.</li>
<li>Technical Knowledge: A solid understanding of automotive products, processes, and technical details.</li>
<li>Customer Service: A passion for going the extra mile to delight customers.</li>
<li>Language Skills: Strong English communication skills; Arabic is a plus!</li></ul> 


About the Team

You&rsquo;ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you&rsquo;ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations. 


What Equips You for the Role
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li>
<li>Proficiency in MS Office (SAP knowledge preferred).</li>
<li>Excellent communication and customer-handling skills.</li>
<li>A strong team player with the flexibility to work extended hours to meet targets and customer commitments.</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Explore 5405+ Service advisor in United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

5405 service advisor jobs IN United Arab Emirates

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