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service advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Rukn Al Barak

Job Title: Service Advisor Location: Sharjah &ndash; Full-timeWe are seeking a highly organized, customer-focused Service Advisor to join our team at Pitstop44 Auto Service Center. The Service Advisor is the primary point of contact for customers, responsible for diagnosing vehicle needs, providing service estimates, and ensuring a smooth, efficient service experience.Key Responsibilities:<ul><li>Greet customers and actively listen to their vehicle concerns.</li><li>Inspect vehicles and recommend necessary repairs or maintenance based on customer needs and vehicle condition.</li><li>Provide accurate service estimates and explain the work to be performed.</li><li>Schedule service appointments and manage service flow to ensure efficiency.</li><li>Serve as the liaison between technicians and customers, ensuring timely completion of work.</li><li>Recommend additional services and maintenance when appropriate, based on customer needs.</li><li>Maintain detailed records of service history, customer interactions, and completed work.</li><li>Follow up with customers post-service to ensure satisfaction and address any questions or concerns.</li><li>Uphold Pitstop44's high standards for quality, professionalism, and customer service.</li></ul>Qualifications:<ul><li>Previous experience in automotive service or customer service is a plus.</li><li>Excellent communication and interpersonal skills with the ability to engage professionally with customers.</li><li>Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.</li><li>Basic understanding of automotive systems and repair procedures.</li><li>Ability to work under pressure and manage multiple customer requests at once.</li></ul>Benefits:<ul><li>Competitive salary, with performance-based incentives</li><li>Comprehensive training and development opportunities</li><li>Friendly and supportive team environment</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In personExpected Start Date: 01/01/2026

Royal Swiss Auto Services

Job Purpose:To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.Key Responsibilities:Customer Interaction<ul><li>Greet customers professionally and understand their service needs.</li><li>Record customer concerns clearly on job cards.</li><li>Provide accurate service advice, repair options, and cost estimates.</li><li>Update customers regularly on repair status, additional findings, and delivery time.</li><li>Handle customer queries, complaints, and requests promptly and courteously.</li></ul>Service Coordination<ul><li>Communicate customer concerns accurately to technicians and workshop staff.</li><li>Ensure job cards are updated with required parts, labor, and additional services.</li><li>Coordinate with Parts Department for availability of required parts.</li><li>Follow up with workshop to ensure timely completion of repairs.</li><li>Perform quality checks before vehicle delivery.</li></ul>Documentation &amp; Reporting<ul><li>Prepare invoices accurately and explain charges to customers.</li><li>Ensure all service records, job cards, and documentation are complete and properly filed.</li><li>Maintain customer history and update service records in the system.</li><li>Assist in preparing daily, weekly, and monthly service reports.</li></ul>Customer Satisfaction<ul><li>Conduct post-service follow-up calls to ensure customer satisfaction.</li><li>Promote additional services, maintenance packages, and value-added products.</li><li>Maintain high CSI (Customer Satisfaction Index) ratings.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive, Mechanical, or related field.</li><li>Minimum 2&ndash;3 years of experience as Service Advisor in an automotive workshop.</li><li>Strong knowledge of automotive systems and service procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and workshop management software.</li></ul>Job Type: Full-timeWork Location: In person

Al-Futtaim

<div>Job Requisition ID: 174532
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

As a Service Advisor, you will be the primary representation of the brand to our customers, ensuring an engaged and seamless Aftersales experience. You will build long-term relationships with customers, coordinate service processes, and contribute to revenue achievement while maintaining high customer satisfaction and retention. 


What you will do:
<ul>
<li>Build long-term relationships with customers to ensure loyalty and retention.</li>
<li>Achieve monthly revenue targets by upselling services and managing discount control.</li>
<li>Consult customers throughout the service process to ensure vehicles are fixed right the first time.</li>
<li>Coordinate with the Production Team to provide timely vehicle progress updates to customers.</li>
<li>Explain the work performed and associated costs at vehicle delivery to highlight the value of services.</li>
<li>Manage and resolve customer complaints effectively to sustain and improve Customer Service.</li>
<li>Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.</li></ul> 


Required skills to be successful:
<ul>
<li>Strong customer handling and interpersonal skills.</li>
<li>Technically proficient with product and process knowledge.</li>
<li>Good communication skills in English; basic Arabic is preferred.</li>
<li>Working knowledge of MS Office; SAP knowledge is a plus.</li>
<li>Honest, responsible, culturally sensitive, and team-oriented.</li></ul> 


About the team:
<ul>
<li>You will work closely with Reception Managers, Aftersales Managers, and Workshop Teams. This team is dedicated to providing an exceptional customer experience, achieving service revenue targets, and maintaining brand reputation.</li>
<li>What equips you for the role:</li>
<li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li>
<li>3&ndash;5 years of experience in the automotive industry, preferably in a service role.</li>
<li>Proven track record in customer engagement and revenue generation.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

AMC MOTORS TRADING LLC

Job Summary:We are looking for an experienced and customer-oriented Automobile Service Advisor to join our team. The ideal candidate will act as the communication link between customers and the workshop team, ensuring timely, accurate, and high-quality service delivery.Key Responsibilities:<ul><li>Greet customers, understand their service requirements, and create job cards accurately. Strong Communication skills in Hindi Language.</li><li>Inspect vehicles with customers and explain required repairs, service packages, and maintenance recommendations. UAE driving license will be an additional benefit.</li><li>Coordinate with technicians to ensure timely diagnosis and completion of service jobs.</li><li>Communicate service progress, repair updates, and cost estimates to customers.</li><li>Upsell value-added services, maintenance packages, and accessories.</li><li>Ensure proper documentation of service history, customer complaints, and repair records.</li><li>Conduct post-service follow-ups to ensure customer satisfaction.</li><li>Maintain knowledge of automotive systems, warranty policies, and service procedures.</li><li>Handle customer complaints professionally and ensure quick resolutions.</li><li>Ensure adherence to workshop safety and quality standards.</li></ul>Requirements:<ul><li>3&ndash;6 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles, diagnostics, and service operations.</li><li>Excellent communication, customer service, and problem-solving skills.</li><li>Ability to handle pressure and manage multiple tasks.</li><li>Proficiency in preparing, opening and closing job cards, estimates, and service reports.</li><li>Good computer skills (MS Office, service management systems).</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Service Advisor

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3723 service advisor jobs IN United Arab Emirates

Service Advisor

Service Advisor

Service Advisor

Service Advisor

Service Advisor

Service Advisor

Automotive Service Advisor