account opening officer (operations dept.) - fresh graduates Jobs in Cairo

account opening officer (operations dept.) - fresh graduates

administrative specialist(english must) Jobs in Cairo

administrative specialist(english must)

associate customer service specialist Jobs in Cairo

associate customer service specialist

back office agent | voice & non voice | b2 english level Jobs in Cairo

back office agent | voice & non voice | b2 english level

business banking customer service officer Jobs in Cairo

business banking customer service officer

back office agent voice non voice b2 english level

JobsHub

<div>
 
 
 We're Hiring - Backoffice Agents (Voice &amp; Non voice) English Account
 
 
 <ul>
 <li>
 Net Salary: 17K
 </li>
 <li>
 2 Days Off
 </li>
 <li>
 Rotational Shifts | Every Month
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 English Level : B2
 </li>
 <li>
 Graduated from: low, commerce, arts, El-Alsun or any related field
 </li>
 </ul>
 
 Location: Abbassia
 
</div>

Back office agent | voice & non voice | B2 English level

Concentrix

<div>
 
 
 Non Voice - Technical Account
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Email and chat Support only
 </li>
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 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Data entry in various platforms
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 English B2 or above
 </li>
 <li>
 Bachelor Degree Holder
 </li>
 <li>
 Ready to start
 </li>
 </ul>
 
 
 
 
 
 Details &amp; Benefits
 
 
 
 
 
 <ul>
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 Work Location: New Cairo
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 Shifts: 24/7 from Site
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 Salary: up to 20K EGP + Sign-On Bonus
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 Social &amp; Medical Insurance( 500K Package annually)
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 24/7 transportation
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 </ul>
 
 
</div>

Customer Service Representative (Non voice)

<div>
 
 We&rsquo;re Hiring: Customer Acquisition Specialist (Non-Agent Role)
 
 
 
 
 
 Company: Concentrix &ndash; Maadi Site
 
 
 Start Date: December 22nd
 
 
 Shifts: Night &amp; Overnight
 
 
 
 
 
 Are you passionate about sales and excited to work in a B2B environment?
 
 
 Join a global telecom project where you&rsquo;ll be dealing directly with business clients&mdash;not consumers&mdash;to help them activate, manage, and grow their services.
 
 
 
 
 
 About the Role:
 
 
 As a Customer Acquisition Specialist, you will engage with businesses that partner with our telecom account. You&rsquo;ll be responsible for understanding client needs, helping them maximize their services, and driving successful acquisition motions.
 
 
 
 
 
 Your Responsibilities
 
 
 &bull; Provide accurate weekly, monthly, and quarterly sales forecasts.
 
 
 &bull; Demonstrate strong product knowledge and technical understanding to assess business requirements
 
 
 &bull; Identify and resolve roadblocks impacting client satisfaction or product usage.
 
 
 &bull; Handle objections and external competitive pressures to retain or win new business customers.
 
 
 &bull; Manage a high volume of daily B2B communications via phone and email &mdash; mostly outbound.
 
 
 &bull; Collaborate with your team and sales leadership to deliver top-tier customer interactions.
 
 
 &bull; Maintain and update CRM systems to ensure data accuracy.
 
 
 &bull; Perform sales motions such as lead qualification, lead conversion, account health checks, customer advocacy, and contract renewals.
 
 
 &bull; Report directly to a Sales Manager while working within a high-performing team.
 
 
 
 
 
 Job Requirements
 
 
 &bull; Fluency in English (must) B2+\ C1
 
 
 &bull; Minimum 1 year of sales experience (B2B or B2C).
 
 
 &bull; Strong communication, negotiation skills, and a passion for achieving targets.
 
 
 &bull; Ability to work night and overnight rotational shifts.
 
 
 
 
 
 Role Details
 
 
 &bull; Location: Maadi
 
 
 &bull; Working Hours: Night rotational shifts &mdash; starting from 3 PM, with the last shift ending at 6 AM
 
 
 &bull; Grade: 9A (suitable for Team Leaders &amp; Senior profiles)
 
 
 &bull; Total Monthly Gross Salary: 28,640 EGP
 
 
 &bull; Quarterly Bonus: Up to 19,550 EGP
 
 
 &bull; Start Date: 22nd of December
 
 
 
 
 
 Why Join Us?
 
 
 &bull; Work in a high-impact B2B global telecom project
 
 
 &bull; Competitive salary + attractive quarterly bonus
 
 
 &bull; Fast career growth within Concentrix
 
 
 &bull; A supportive, dynamic, and professional sales environment
 
 
 
 
 
 If you&rsquo;re ambitious, energetic, and ready to elevate your sales career, apply now! To apply, please send the following on WhatsApp: 01022240789
 
 
 &bull; Your CV
 
 
 &bull; A voice note introducing yourself in English
 
 
 &bull; Confirmation that you can start on December 22nd
 
 
 &bull; Confirmation that you are a graduate and have completed your military service
 
</div>

Customer Acquisition Specialist (Non-Agent Role)

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

Amazon

<div>
 
 Description
 
 
 
 The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.
 
 
 Key job responsibilities
 
 
 This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
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 Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
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 Train and direct sellers for execution and adherence of norms and practices
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 Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
 </li>
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 Willing to work on weekends
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of operations management experience
 </li>
 <li>
 Experience communicating effectively with senior leadership
 </li>
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 Experience managing, analyzing and communicating results to senior leadership
 </li>
 <li>
 Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
 </li>
 <li>
 Experience managing challenging assignments with aggressive schedules
 </li>
 <li>
 Should be fluent in English and Arabic (Verbal and written).
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill
 </li>
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 Good analytical and problem solving skills with a capability of setting priorities and working under pressure
 </li>
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 Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
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 Experience in working with logistics and/or manufacturing industry is an advantage
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3119025
</div>

Central Operations Support Executive, UAF AMET

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview
 
 
 As our
 
 Knowledge Base (KB) Specialist
 
 , you&rsquo;ll ensure CX agents have fast, easy access to clear, accurate, and up-to-date information. From writing and maintaining internal articles to managing content systems and optimizing search, you&rsquo;ll turn complexity into clarity and help shape the future of agent knowledge at Tabby. This role blends
 
 content creation with technical knowledge management
 
 , requiring both strong writing skills and the ability to manage the systems and structures behind the knowledge base.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 What You&rsquo;ll Be Doing
 
 <ul>
 <li>
 
 Internal Content Creation and Maintenance
 
 &ndash; Write and update KB articles, workflows, and FAQs that guide agent decision-making and support handling across all CX lines of business (LOBs).
 
 
 Content Quality and Accuracy
 
 &ndash; Ensure documentation is correct, easy to understand, and aligned with our tone of voice, formatting standards, and compliance requirements.
 
 
 Knowledge Structure and Navigation
 
 &ndash; Design, organize, and categorize content for easy discovery and searchability, minimizing confusion and handling time.
 
 
 Technical Knowledge Management
 
 &ndash; Manage knowledge systems, including user access, permissions, and content version control. Apply principles of information architecture to optimize search results and content findability.
 
 
 Reporting and Analysis
 
 &ndash; Track article views, searches, and usage patterns to identify friction points. Analyze data to improve clarity, reduce duplicate content, and prioritize updates.
 
 
 Feedback and Iteration
 
 &ndash; Use agent feedback (via Slack, forms, QA), escalations, and training insights to identify gaps or unclear content, then proactively address them.
 
 
 Collaboration with SMEs
 
 &ndash; Work closely with Product, Ops, Training, and Compliance teams to source accurate information, validate content, and ensure timely updates.
 
 
 Process &amp; Standards
 
 &ndash; Uphold content standards and structures, hold stakeholders accountable for updates, and standardize how policies, procedures, and product flows are documented.
 
 
 Technical Contribution
 
 &ndash; Leverage front-end coding knowledge (JavaScript, HTML, CSS) to manage CMS customizations, formatting, and system improvements.
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 <ul>
 <li>
 Excellent written
 
 English and Arabic
 
 with
 
 
 strong editing, formatting, and structuring skills
 </li>
 <li>
 At least
 
 1 year of hands-on
 
 experience working with
 
 knowledge management tools
 
 (e.g., Helpjuice, Zendesk, Confluence, Notion)
 </li>
 <li>
 Comfortable working with structured and unstructured inputs (Slack threads, Notion docs, product specs) and turning them into clear KB content
 </li>
 <li>
 Familiarity with CX operations and how agents use knowledge bases
 </li>
 <li>
 Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure
 </li>
 <li>
 Experience collaborating with training, QA, compliance, or product teams
 </li>
 <li>
 Strong technical aptitude: ability to analyze reports, optimize search functionality, manage users/access, and apply principles of information architecture.
 </li>
 <li>
 coding experience (JavaScript, HTML, CSS) to support CMS content formatting and customizations.
 </li>
 </ul>
 
 
 Settling into the role
 
 
 
 
 We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:
 
 
 <ul>
 <li>
 
 Month 1:
 
 Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
 </li>
 <li>
 
 Month 2&ndash;3:
 
 Start co-owning content pieces, especially those tied to upcoming product changes.
 </li>
 <li>
 
 Month 4+:
 
 Take the lead on full content projects &mdash; from brief to delivery &mdash; and become the go-to for anything knowledge-related in agent education.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 
 
 2+ years
 
 of experience in content design, CX enablement, or technical writing
 </li>
 <li>
 Experience supporting CX agents in fintech, e-commerce, or regulated industries is a plus.
 </li>
 <li>
 Understanding of CX tools (e.g., Zendesk, Intercom, Salesforce, Aircall)
 </li>
 <li>
 Experience with multilingual support teams or agents with limited English proficiency is a plus
 </li>
 <li>
 Familiarity with knowledge-centered support (KCS) or internal L&amp;D frameworks
 
 
 </li>
 </ul>
 
 
 Success in this role will be measured by:
 
 
 
 <ul>
 <li>
 Agent feedback and KB satisfaction
 </li>
 <li>
 Search success and article usage rates
 </li>
 <li>
 Reduction in escalations or handling time due to unclear guidance
 </li>
 <li>
 Efficiency of content system structure and usability.
 
 
 </li>
 </ul>
 Alignment with QA, policy, and training expectations
 
 
</div>

Knowledge Base Specialist

<div>
 
 🌟
 
 We&rsquo;re Hiring: Learning &amp; Development Specialist &ndash; Multilingual
 
 🌟
 
 
 We are looking for a motivated
 
 Learning &amp; Development Specialist
 
 to support training operations, content development, and performance management activities in a dynamic, multilingual environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support
 
 Learning &amp; Development initiatives
 
 and training programs
 </li>
 <li>
 Provide
 
 training and learning administration support
 
 </li>
 <li>
 Manage
 
 Performance Management administration
 
 activities
 </li>
 <li>
 Handle and resolve
 
 L2 learning-related queries
 
 </li>
 <li>
 Support
 
 content development
 
 and training materials
 </li>
 <li>
 Design and support
 
 gamification initiatives
 
 to enhance learner engagement
 </li>
 <li>
 Contribute to
 
 strategic decision-making and goal setting
 
 </li>
 <li>
 Ensure
 
 physical presence
 
 for kiosks, training sessions, or drives when required
 </li>
 </ul>
 
 
 
 
 
 Language Requirement (Mandatory):
 
 
 
 🔹
 
 One of the following languages at B2 level (spoken &amp; written):
 
 
 <ul>
 <li>
 German
 </li>
 <li>
 French
 </li>
 <li>
 Spanish
 </li>
 <li>
 Italian
 </li>
 <li>
 Portuguese
 </li>
 </ul>
 
 🔹
 
 English: B2 level (spoken &amp; written)
 
 
 
 
 
 
 
 Required Skills &amp; Profile:
 
 
 <ul>
 <li>
 Experience or strong interest in
 
 Learning &amp; Development / Training Operations
 
 </li>
 <li>
 Strong administrative, organizational, and communication skills
 </li>
 <li>
 Ability to manage escalations and work with multiple stakeholders
 </li>
 <li>
 Comfortable working in a fast-paced, on-site environment.
 </li>
 </ul>
 
 📚
 
 Growth and development opportunities
 
 
 
 📩
 
 Interested candidates are encouraged to apply.
 
 
</div>

Learning And Development Specialist (German, French, Spanish, Italian, Portuguese)

Explore 754+ Back office agent voice non voice b2 english level in Cairo this December. Find roles across top companies and apply now to boost your career.