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back office executive

lifebalance

Are you tech-savvy, organized, and great at coordination? Join our dynamic team at LifeBalance.ae as a Back Office Support Executive!Key Responsibilities:&bull;&#8288; &#8288;Provide customer service and support, responding to inquiries and ensuring client satisfaction.&bull;&#8288; &#8288;Troubleshoot technical issues related to 3D body scanners and escalate when needed.&bull;&#8288; &#8288;Handle Zoho suite troubleshooting across CRM, email, and other tools.&bull;&#8288; &#8288;Coordinate with the SEO team to ensure strategies align with company goals.&bull;&#8288; &#8288;Liaise with the social media and website management teams to ensure brand consistency and smooth operations.&bull;&#8288; &#8288;Oversee and maintain control over our customer database and other sensitive operational data.Requirements:1. Arabic language is a must2. Experience in customer service or technical support roles.3. Familiarity with Zoho tools and CRM systems.4. Basic understanding of SEO, website, and social media workflows.5. Strong coordination, communication, and multitasking skills.6. &#8288;Based in the UAE or familiar with UAE customer expectations.Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Can you speak and understand Arabic?</li><li>Have you worked in UAE? How many years?</li><li>Why did you leave or planning to leave your job?</li><li>This job post requires that you live in Abu Dhabi. Are you in Abu Dhabi?</li><li>How soon can you join?</li><li>Do you agree with the salary bracket? What is your ask?</li></ul>

Back Office Executive

First Abu Dhabi Bank (FAB)

<div>
 Perform back office tasks such as account maintenance/account opening for Retail, ELITE &amp; GPB (Islamic &amp; Conventional ) segment &amp; SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation &amp; WAH Centre Leadership.
 
 
 To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.
 
 
 Possessing a strong team spirit and motivation environment.
</div>

Senior Officer, Personal Banking Ops

Urban Chic

<div>
 
 
 
 Reservations Executive - UAE
 
 
 
 
 
 
 
 
 Location:&nbsp;Abu Dhabi
 
 
 
 
 Reporting to:&nbsp;Reservations Manager (UK)
 
 
 
 
 Department:&nbsp;Reservations
 
 
 
 
 Type:&nbsp;Full-Time, Fixed-Term
 
 
 
 
 Salary: 72k AED Per Year (50k Base, 22k Travel)
 
 
 
 
 Working Hours: 8am to 5pm - 1 hour&nbsp;break&nbsp;
 
 
 
 
 
 
 
 
 
 
 We are seeking a motivated, organised, and guest-focused Reservations Executive to support our fast-growing holiday homes operation in Abu Dhabi.
 
 
 
 
 You will work closely with both our UK Reservations Team and our local UAE team, handling daily bookings, guest communication, and operational coordination. This role is ideal for individuals seeking rapid growth within an international hospitality group.
 
 
 
 
 
 
 
 Reservations Management &amp; Guest Support
 
 
 <ul>
 <li>
 Manage daily reservations, inquiries, out-of-hours requests, and booking confirmations
 </li>
 <li>
 Handle overflow reservation enquiries for the London portfolio when required
 </li>
 <li>
 Process, modify, and cancel bookings accurately in RMS and OTA platforms
 </li>
 <li>
 Communicate clearly and professionally with guests across multiple channels (phone, email, WhatsApp, OTA messaging)
 </li>
 <li>
 Maintain high accuracy to prevent overbookings, billing errors, and calendar discrepancies
 </li>
 <li>
 Ensure a smooth guest experience from inquiry to post-stay
 </li>
 </ul>
 
 
 
 
 
 Systems, Payments &amp; Records
 
 
 <ul>
 <li>
 Process payments, pre-authorisations, refunds, and resolve payment-related issues
 </li>
 <li>
 Update systems, calendars, logs, guest profiles, notes, and tasks to ensure complete and accurate records
 </li>
 <li>
 Maintain rate and availability accuracy across Airbnb,&nbsp;Booking.com, Expedia, and other OTAs
 </li>
 <li>
 Assist with reservation-related administration and back-office tasks
 </li>
 </ul>
 
 
 
 
 
 Handover, Reporting &amp; Service Continuity
 
 
 <ul>
 <li>
 Prepare clear daily handover notes for both the UK Reservations team and UAE Operations team
 </li>
 <li>
 Log issues, escalations, and follow-ups, ensuring all items are tracked to closure
 </li>
 <li>
 Meet internal KPIs for response times, conversion rates, and reservation accuracy
 </li>
 <li>
 Flag recurring issues, operational gaps, or system inconsistencies and suggest improvements
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Cross-Functional Support
 
 
 <ul>
 <li>
 Coordinate closely with the UK team
 </li>
 <li>
 Support pre-arrival checks and communicate exceptions (late arrivals, payment holds, access instructions, special requests)
 </li>
 <li>
 Work with UAE operations on guest coordination, cleaning schedules, property access, and key handovers
 </li>
 <li>
 Support the launch and ongoing development of the new UAE branch
 </li>
 <li>
 Maintain brand voice and service standards across all touchpoints
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 
 
 
 Essential:
 
 
 <ul>
 <li>
 1+ years of experience in hospitality, customer service, administrative roles, or reservations
 </li>
 <li>
 
 Fluent Arabic Speaker (Arabic + English required)
 
 </li>
 <li>
 Strong communication and multitasking abilities
 </li>
 <li>
 Basic understanding of OTAs or booking systems (training provided)
 </li>
 <li>
 Based in Abu Dhabi, with Right to Work in the UAE
 </li>
 <li>
 Detail-oriented, organised, and eager to learn
 </li>
 <li>
 Positive attitude and willingness to grow with the company
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 <ul>
 <li>
 Previous experience in hotel or holiday homes reservations
 </li>
 <li>
 Familiarity with Airbnb,&nbsp;Booking.com, or other OTA platforms
 </li>
 <li>
 Basic understanding of revenue, availability, or booking workflows
 </li>
 <li>
 Experience in cross-team coordination or back-office roles
 </li>
 </ul>
 
 
 
</div>

Reservations Executive (UAE)

NMC Health plc

<div>To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate.</div>
 <div><ul><li>Greet patients and their families, identifying the nature of their inquiries.
</li><li>Provide accurate information to assist patients or refer them to the appropriate contacts within or outside the organization.
</li><li>Advocate for patients&rsquo; and their families&rsquo; rights and responsibilities, ensuring confidentiality, information dissemination, and education.
</li><li>Develop and maintain the feedback/complaint procedure to facilitate customer redressal.
</li><li>Communicate all relevant information to the Floor Supervisor daily.
</li><li>Expedite the flow of visitors/patients, ensuring each person receives outstanding customer service in a friendly environment.
</li><li>Provide information about medical insurance coverage to patients and verify details diligently before referring them to the doctor.
</li><li>Investigate patient/visitor concerns and implement appropriate courses of action.
</li><li>Maintain accurate records of discussions or correspondence with customers.
</li><li>Handle patient inquiries, telephone operations, cash transactions, and back-office work as specified in the duty roster.
</li><li>Perform other related duties as assigned by higher authorities.
</li><li>Comply with all OSH and infection control policies, standards, and procedures, cooperating with hospital management to meet requirements.
</li><li>Work in accordance with documented OSH procedures and specific responsibilities.
</li><li>Be familiar with emergency and evacuation procedures.
</li><li>Notify relevant authorities about OSH hazards, incidents, near misses, and assist with the preparation of risk assessments and incident reports.
</li><li>Comply with waste management procedures and policies.
</li><li>Attend applicable OSH/Infection control training programs, mock drills, and awareness programs.
</li><li>Use appropriate personal protective equipment and safety systems.</li></ul></div>
 <div><ul><li>Preferably a graduate in any discipline.
</li><li>Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
</li><li>Proficient technology application skills; basic MS Office (Word, Excel, &amp; PowerPoint), MS Outlook, &amp; Internet Explorer skills.
</li><li>Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
</li><li>Patient-focused, service-oriented, patient, and understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</li></ul></div>

Customer Care Executive

<div>To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate</div>
 <div><ul><li>Greets patients or their families and finds out the nature of their enquiry.
</li><li>Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
</li><li>Advocates for patients&rsquo; and their families&rsquo; rights and responsibilities, confidentiality, information, and education.
</li><li>Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
</li><li>Communicates all information to Floor Supervisor on a daily basis.
</li><li>Expedites flow of visitors/patients and ensures that each person receives outstanding customer service by providing a friendly environment.
</li><li>Provides information about medical insurance coverage to patients and checks the same diligently before sending the patient to the doctor.
</li><li>Investigates patient/visitor concerns and implements appropriate courses of action.
</li><li>Keeps accurate records of discussions or correspondence with customers.
</li><li>Performs duties of handling Patient /Telephone/Cash/back office work as specified in the duty roster.
</li><li>Performs other related duties incidental to the work described herein as and when assigned by the higher authorities.
</li><li>Complies with all OSH and infection control policies, standards, and procedures and cooperates with hospital management to meet those requirements.
</li><li>Works in accordance with the documented OSH procedures and instructions, including specific responsibilities.
</li><li>Is familiar with emergency and evacuation procedures.
</li><li>Notifies OSH hazards, incidents, near misses, and issues, and assists with the preparation of risk assessments and incident reports.
</li><li>Complies with waste management procedures and policies.
</li><li>Attends applicable OSH/Infection control training programs, mock drills, and awareness programs.
</li><li>Uses appropriate personal protective equipment and safety systems.</li></ul></div>
 <div><ul><li>Preferably a graduate in any discipline.
</li><li>Minimum 1-year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system is preferable. Interest in working in a hospital-related environment.
</li><li>Proficient in technology applications; Basic MS Office (Word, Excel, &amp; PowerPoint), MS Outlook &amp; Internet Explorer skills.
</li><li>Must have exceptional interpersonal skills, maturity, good judgment, and be capable of communicating in a professional manner with a diverse range of individuals; superior phone etiquette skills.
</li><li>Patient-focused; service-oriented; patient and understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</li></ul></div>

Patient Experience Executive

Taaeen

<div>
 
 The opening below is with a
 
 prestigious federal entity in Abu Dhabi.
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Executive Assistant provides high-level administrative support to C-suite executives by handling complex schedules, confidential communications, business documentation, and executive-level coordination. This role ensures smooth day-to-day operations of the Executive Office and enables leaders to focus on strategic priorities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Executive Support
 
 
 <ul>
 <li>
 Manage complex calendars, scheduling meetings, prioritizing requests, and resolving conflicts.
 </li>
 <li>
 Prepare meeting agendas, minutes, presentations, and executive briefs.
 </li>
 <li>
 Handle all correspondence&mdash;emails, memos, reports&mdash;with discretion and accuracy.
 </li>
 <li>
 Draft, proofread, and edit executive-level documents.
 </li>
 </ul>
 
 
 2. Travel &amp; Logistics
 
 
 <ul>
 <li>
 Coordinate domestic and international travel arrangements (flights, hotels, visas, transport).
 </li>
 <li>
 Prepare detailed travel itineraries and manage travel-related expenses and reimbursements.
 </li>
 </ul>
 
 
 3. Communication &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Serve as the main point of contact between executives and internal/external stakeholders.
 </li>
 <li>
 Maintain strong relationships with senior leaders, board members, clients, and partners.
 </li>
 <li>
 Handle confidential information with maturity, tact, and professionalism.
 </li>
 </ul>
 
 
 4. Office &amp; Project Coordination
 
 
 <ul>
 <li>
 Organize and oversee executive meetings, board sessions, and leadership events.
 </li>
 <li>
 Support high-level projects, follow up on action items, and ensure timely execution.
 </li>
 <li>
 Assist in budget oversight and vendor coordination for executive office activities.
 </li>
 </ul>
 
 
 5. Operational Efficiency
 
 
 <ul>
 <li>
 Improve processes and workflows to enhance executive productivity.
 </li>
 <li>
 Manage confidential filing systems, digital archives, and organizational documentation.
 </li>
 <li>
 Monitor deadlines, priorities, and commitments to ensure smooth operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Excellent written &amp; verbal communication
 </li>
 <li>
 High level of discretion and confidentiality
 </li>
 <li>
 Professional presence and stakeholder engagement
 </li>
 <li>
 Problem-solving and decision-making skills
 </li>
 <li>
 Strong attention to detail and time management
 </li>
 <li>
 Proficiency in MS Office Suite, Google Workspace, and executive productivity tools
 </li>
 <li>
 Ability to work independently and under pressure
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or related field (preferred).
 </li>
 <li>
 5+ years of executive-level support experience; experience supporting C-suite preferred.
 </li>
 <li>
 Experience in fast-paced corporate or multinational environments.
 </li>
 <li>
 Bilingual abilities (English + Arabic) are a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Fast-paced, high confidentiality
 </li>
 <li>
 Frequent interaction with senior internal and external stakeholders
 </li>
 <li>
 May require occasional after-hours support based on executive commitments
 </li>
 </ul>
 
 
</div>

Executive Assistant

Kingston Stanley

<div>
 
 An exciting opportunity has opened for an experienced
 
 Executive Office Manager
 
 to support a high-profile senior leadership team. This role is ideal for someone who thrives in a fast-paced environment, excels at coordination, and enjoys managing board-level logistics.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Coordinate and schedule meetings for Board and Advisory members (virtual &amp; in-person)
 </li>
 <li>
 Prepare agendas, briefing packs, and accurate meeting minutes
 </li>
 <li>
 Serve as the primary liaison between leadership, internal teams, and external stakeholders
 </li>
 <li>
 Manage executive calendars, travel, and hospitality arrangements
 </li>
 <li>
 Support high-level events, workshops, and strategic initiatives
 </li>
 <li>
 Maintain confidential records, documents, and correspondence
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile:
 
 
 <ul>
 <li>
 8&ndash;10 years of experience in executive support, office management, or board coordination
 </li>
 <li>
 Experience supporting C-suite or senior leadership, preferably in international or high-profile organizations
 </li>
 <li>
 Strong organizational, communication, and time-management skills
 </li>
 <li>
 Proficiency in Microsoft Office Suite and meeting/document management systems
 </li>
 <li>
 High discretion, professionalism, and stakeholder management capabilities
 </li>
 </ul>
 
 
 
 
 Salary: 30-35k AED (depending on experience)
 
 
 
 
 
 
 
 DUE TO THE NUMBER OF APPLICATIONS RECEIVED, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
 
 
 
</div>

Executive Office Manager

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