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bank sales team leader expatriate segment

ATA Banking Consulting

We are seeking an experienced and results-driven Sales Team Manager to develop and lead a high-performing sales team focused on Personal Finance and Credit Cards targeting expatriate customers in the UAE market.Key Responsibilities:<ul><li>Develop, build, and manage a sales team specializing in Personal Finance and Credit Cards</li><li>Recruit, train, and motivate a multicultural (non-Arab) sales team</li><li>Drive sales performance and ensure achievement of monthly and quarterly targets</li><li>Build and maintain strong relationships with banking partners</li><li>Identify growth opportunities within the expatriate customer segment</li><li>Monitor team performance and implement strategies to maximize productivity</li></ul>Requirements:<ul><li>Proven prior experience in team leadership within banking or financial services</li><li>Strong understanding of the expatriate customer segment in the UAE</li><li>Demonstrated ability to hire, train, and manage a multicultural sales team</li><li>Strong sales management and performance-driven mindset</li><li>Excellent communication and relationship management skills</li></ul>What We Offer:<ul><li>Competitive Basic Salary</li><li>Attractive Performance-Based Incentives</li><li>Opportunity to lead and grow a dynamic sales team within a professional banking environment</li></ul>Job Types: Full-time, Contract Contract length: 12 months

Bank Sales Team Leader – Expatriate Segment

First Abu Dhabi Bank (FAB)

<div>
 
 Sales And Financial
 
 
 
 <ul>
 <li>
 Increase depth and breadth of Relationship with existing customers.
 </li>
 <li>
 Increased sales volumes/ market shares in target market.
 </li>
 <li>
 Utilization of limits for the new approved limits.
 </li>
 <li>
 Number and quality of Credit Applications processed.
 </li>
 <li>
 Response &amp; Turnaround Times of Customer requests &amp; processing business applications.
 </li>
 <li>
 Alignment of structure &amp; pricing of the proposed limits with customers&rsquo; needs.
 </li>
 <li>
 Establishment of an efficient customer-focused approach representing a strong competitive edge.
 </li>
 <li>
 Increase share of high end market and quality business within assigned segment.
 </li>
 <li>
 By using the existing borrowing clientele&rsquo;s suppliers &amp; buyers, creating new borrowing relationship to the bank
 </li>
 <li>
 To develop and manage the portfolio of the company for Corporate/ Commercial Financing.
 </li>
 <li>
 Provide customers with accurate and timely information on products and reveal the benefits affecting their businesses.
 </li>
 <li>
 Actively source business from prospects and follow up on sales leads within designated market segments.
 </li>
 <li>
 Plan visits to existing and new prospective clients in coordination with GTx and FX team.
 </li>
 <li>
 Identify and forward sales leads to other areas in the Bank for cross-selling.
 
 
 </li>
 </ul>
 
 Risk Management
 
 
 
 <ul>
 <li>
 Prepare Credit Application (CA), analyse financial statements, and make it ready for approvals.
 </li>
 <li>
 Ensure CA&rsquo;s for new clients and renewals for existing clients are correctly prepared in accordance with the bank policies and regulation framework.
 </li>
 <li>
 Recognize early warning signals of unsatisfactory account conduct and pursue the collection of past due loans.
 </li>
 <li>
 Assess the financial and business risks involved in lending to particular businesses, mainly by looking at the Company&rsquo;s competitive position within its industry, its strategic direction, management quality and its financial profile.
 </li>
 <li>
 Identify and analyze the areas of potential risk threatening the assets, earning capacity or success of Organizations in various business fields.
 </li>
 <li>
 Pro-actively manage the assigned portfolio risk by ensuring timely renewal of accounts within the applicable time standards, provided all required information is available.
 
 
 </li>
 </ul>
 
 Profitability &amp; Expense Control
 
 
 
 <ul>
 <li>
 Ensure effective utilization of limits to maximize profitability.
 </li>
 <li>
 Regularly monitor MIS reports for FX and Trade Working Capital revenues and utilizations.
 </li>
 <li>
 Continuously seek to increase revenue margins from customers.
 
 
 </li>
 </ul>
 
 Customer Service &amp; Service Level
 
 
 
 <ul>
 <li>
 Whenever needed, contact customer service groups and processing units to ensure satisfactory service standards are met.
 </li>
 <li>
 Operations and Process responsibilities.
 
 
 </li>
 </ul>
 
 Activities / Operations
 
 
 
 <ul>
 <li>
 Discuss credit packages with respective Credit Team and approving authorities if needed.
 </li>
 <li>
 Establish and maintain a close working relationship with Credit Division/ Credit Administration.
 </li>
 <li>
 Understand customer&rsquo;s financial needs &amp; initiate formulation of written proposals to fulfill these needs with bank&rsquo;s products within the general guidelines of Business Banking and regulating authorities
 </li>
 <li>
 Review credit analysis and add high standard qualitative comments.
 
 
 </li>
 </ul>
 
 Compliance
 
 
 
 <ul>
 <li>
 Compliance with bank related policies and procedures, and Business Banking standards in structuring &amp; pricing of limits.
 </li>
 <li>
 Adhere and comply with bank&rsquo;s internal applicable policies and procedures as well as governing regulations issued by concerned authorities.
 </li>
 <li>
 Cooperate and facilitate work of internal audit and risk management to address gaps, and respond to audit reports within agreed deadlines
 </li>
 <li>
 Monitor money laundering activities and coordinate remedial actions with management.
 </li>
 <li>
 The day-to-day responsibilities of the proposed role will include, but not limited to:
 
 
 </li>
 </ul>
 Knowledge
 
 
 <ul>
 <li>
 Strong understanding of financial statement analysis, conducting due diligence for lending cases, ability to risk assessment.
 </li>
 <li>
 Strong knowledge of Trade Finance and Real Estate Finance products.
 </li>
 <li>
 Good understanding of market best practices and dynamics including demographic factors, competitor products and services.
 </li>
 <li>
 Strong understanding and working knowledge of SME banking and related regulations.
 </li>
 <li>
 Understands legal structures consistent with different type of businesses. Skills &amp; Behaviours.
 </li>
 <li>
 Proven ability to communicate and influence at different levels and to a variety of audiences.
 </li>
 <li>
 Proven achievement of meeting or exceeding sales targets. Having a sales hunting mindset.
 </li>
 <li>
 Able to evaluate, analysis, draw conclusions and develop insightful recommendations and solutions.
 </li>
 <li>
 Strong entrepreneurial / commercial / business acumen with an understanding of wider economic issues.
 </li>
 <li>
 Proven ability to build and maintain strong customer relationships.
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix.
 
 
 </li>
 </ul>
 Minimum Qualification
 
 
 University Degree - MBA / PGDM / CA / CFA or similar certification preferable.
 
 
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 5-8 years&rsquo; relevant experience in the banking sector with at least 4 years in similar positions of progressively increasing managerial responsibilities in the Business Banking function.
 </li>
 <li>
 Trade Working Capital Experience is a must; Real Estate Financing Experience will be valuable as well.
 </li>
 </ul>
</div>

Senior Relationship Manager - Trade Working Capital

<div>
 Perform back office tasks such as account maintenance/account opening for Retail, ELITE &amp; GPB (Islamic &amp; Conventional ) segment &amp; SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation &amp; WAH Centre Leadership.
 
 
 To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services.
 
 
 Possessing a strong team spirit and motivation environment.
</div>

Senior Officer, Personal Banking Ops

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 3
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Center Operations

<div>
 
 Company Description
 
 
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Responsible for handling a team of CSR&rsquo;s providing 24/7 customer support to the existing customers/ new prospects, Monitor adherence to SLA, display right standards of customer satisfaction practices by staying focused on productivity of CSR&rsquo;s through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products &amp; systems at the same time develop existing CSR&rsquo;s, mentor staff, provide coaching and motivational assistance,. Continuously review work processes for improvement and effective supervision is offered
 
 
 
 Key Accountabilities
 
 
 
 
 Team Supervision (only for Team leaders and supervisors)
 
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank. or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 
 Budgeting and Financial Performance
 
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 
 Continuous Improvement
 
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 
 Reporting
 
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards
 
 
 
 Job Context
 
 
 
 
 Specific Job Accountability
 
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 &squf; Bachelor&rsquo;s degree
 
 
 
 Minimum Experience
 
 
 
 &squf; 3 years relevant experience in customer service / Contact Centre
 
 
 
 Knowledge, Skills, And Attributes
 
 
 
 &squf; Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
 
 
 &squf; Excellent communication skill in English &amp; Arabic
</div>

Team Leader, Contact Centre - Abu Dhabi

Explore 393+ Bank sales team leader expatriate segment in Arabic Jobs In Abu Dhabi this February. Find roles across top companies and apply now to boost your career.