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customer services manager

banking manager

ON Dijital Bankacılık

<div>
 <p>
  <strong>
   Working is Comfortable at ON!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As ON Digital Banking, established in October 2021 as Burgan Bank's innovation-oriented digital banking brand, we offer our customers a branchless, modern and comfortable banking experience by going beyond the boundaries of traditional banking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  With the movement we initiated with the vision of "Banking is Comfortable with ON!", we put our customers at the heart of our business, allowing them to live and earn advantageously in digital banking, while offering a privileged services with zero commission. With ON Mobile application, we ensure that all banking transactions are managed easily and quickly on a single platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As ON Digital Banking team; We continue to reflect our strength with the prestigious awards we receive, and together we create the banking environment that digitizes the financial world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you would like to be a part of this team, we welcome your application to our Digital Banking Modeling and Data Analytics Manager/Executive
  <strong>
  </strong>
  posting to be assigned in the Digital Banking Group.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Design, implement, and optimize end-to-end customer lifecycle processes to enhance customer retention and activation.
  </li>
  <li>
   Collaborate with cross-functional teams to develop and execute strategies aimed at improving customer experience and engagement.
  </li>
  <li>
   Lead and manage multiple projects simultaneously, ensuring timely delivery and adherence to project deadlines and milestones.
  </li>
  <li>
   Oversee project budgets, ensuring all activities are conducted within financial constraints while achieving project goals.
  </li>
  <li>
   Stay abreast of industry trends and advancements to develop innovative strategies and decision models that align with market demands.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   University Degree in Statistics, Engineering, Computer Science or a related field is preferred.
  </li>
  <li>
   Proven experience in data analytics and modeling, preferably within the banking or financial services sector. At least 5 years for the manager role and 2 years for the executive role.
  </li>
  <li>
   Strong background in managing projects and leading teams, with a track record of successful project delivery.
  </li>
  <li>
   Exceptional analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights.
  </li>
  <li>
   Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse teams and stakeholders.
  </li>
  <li>
   Advanced experience in SQL and data analysis.
  </li>
  <li>
   Proficient in using analytical tools such as SPSS, SAS for data analysis and modeling.
  </li>
  <li>
   Skilled in using reporting and visualization tools like Power BI, Tableau, or Qlik to create detailed reports and presentations.
  </li>
  <li>
   Up-to-date with the latest trends and technologies in the digital banking and data analytics space.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  *** You can access the Personal Data Protection Law text of our bank on our bank's website via the link below.
 </p>
 <p>
  https://www.burgan.com.tr/calisan-adaylarina-ait-kisisel-verilerin-%C4%B0slenmesi-hakkinda-aydinlatma-metni
 </p>
</div>


Digital Banking Modeling and Data Analytics Manager/Executive

QNB Türkiye

<div>
 <p>
  <strong>
   BE A PART OF OUR FUTURE
  </strong>
 </p>
 <p>
  We are looking for a talented individual to join our Correspondent Banking Team within the Treasury &amp; International Banking Division. The new team member will manage correspondent banking relations, increase Trade Finance market share, and enhance the Bank&rsquo;s funding portfolio. This role will contribute to developing existing and new correspondent relationships, supporting branches in meeting customer trade finance requests, and representing the Bank effectively in international markets.
 </p>
 <p>
  QNB human resources policies aim to create an equal, fulfilling, and empowering career path for individuals seeking a rewarding journey.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What awaits you:
  </strong>
 </p>
 <ul>
  <li>
   The opportunity to be part of a trusted and growing sector, contributing to the future.
  </li>
  <li>
   An empowering work environment with access to career development tools.
  </li>
  <li>
   A supportive environment offering growth and advancement opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your responsibilities will include:
  </strong>
 </p>
 <ul>
  <li>
   Representing QNB within local and international banks.
  </li>
  <li>
   Maintaining and developing relationships with correspondent banks, contributing to establishing new credit relations.
  </li>
  <li>
   Supporting the realization of cash and non-cash loan transactions within the limits provided by our correspondent banks, in line with branch demands, considering the balance between lowest cost and highest efficiency.
  </li>
  <li>
   Coordinating the processes of securing funding or lending from markets through syndication, post-financing, promissory note discounting, Murabaha, export credit, and medium-term loans supported by export insurance institutions and similar foreign trade financing instruments.
  </li>
  <li>
   Making the necessary arrangements for payment products, taking into account the Bank&rsquo;s strategy and correspondent relations for payment transactions made through Nostro and Loro accounts, and monitoring payment flows. Following up on the operational process in coordination with relevant teams for Nostro and Loro account opening/closing.
  </li>
  <li>
   Resolving issues that may arise in all transactions related to correspondent relations.
  </li>
  <li>
   Preparing weekly and monthly department reports.
  </li>
  <li>
   Managing IT project processes for system improvements and reporting.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   1-5 years of relevant work experience.
  </li>
  <li>
   Excellent command of the English language.
  </li>
  <li>
   Good communication and interpersonal skills.
  </li>
  <li>
   Strong multitasking skills with qualitative and quantitative reasoning capabilities.
  </li>
  <li>
   Knowledge of trade finance, funding, and treasury products.
  </li>
  <li>
   Advanced knowledge of Microsoft Office.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Take your first step towards a great future by joining our team!
  </strong>
 </p>
</div>


Correspondent Banking Assistant Supervisor/Supervisor

<div>
 <p>
  <strong>
   At TEB, we are looking for a Quantitative Finance and Risk Metrics Senior Manager to join our ALM Finance &amp; Modelling team.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   This critical role is responsible for developing and validating mathematical and statistical models used to analyze the Bank&rsquo;s financial risks (credit, market, liquidity, operational) and customer behaviors, supporting data-driven decision making across the organization.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Contribute to management of interest rate and liquidity risks in the balance sheet by building quantitative framework and models
  </li>
  <li>
   Within the ever-changing regulatory environment, formulate and communicate production plans periodically
  </li>
  <li>
   Build/Maintain the quantitative framework and quantitative models in which interest rate and liquidity risks in the banking book are managed
  </li>
  <li>
   Build/Maintain models used in FTP&rsquo;s calculations
  </li>
  <li>
   Research new methodologies to analyze and model customer behavior from interest rate and liquidity risk perspectives
  </li>
  <li>
   Support decision mechanisms, by leveraging analytical skills, on matters impacting balance sheet strategies
  </li>
  <li>
   Support the Asset-Liability Management (ALM) and Treasury teams with efficiency-enhancing initiatives backed by mathematical modeling and contribute to balance sheet optimization.
  </li>
  <li>
   Manage and execute projects under the ALM and Treasury scope, overseeing end-to-end processes from planning to delivery.
  </li>
  <li>
   Fulfill additional responsibilities in line with legal and internal regulatory frameworks as required by the reporting line.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University graduate
  </li>
  <li>
   7 year job or internship experience in a related position
  </li>
  <li>
   Very good command of English
  </li>
  <li>
   Interested in financial markets and banking
  </li>
  <li>
   Knowledgeable about banking products, fx and interest rate derivatives, securities
  </li>
  <li>
   Knowledgeable about interest rate, pricing, prepayment, replicating portfolio models
  </li>
  <li>
   Statistics and econometrics knowledge, particularly in time series models
  </li>
  <li>
   Built models in any statistical package (Matlab, Octave, R, Python, SAS vb.)
  </li>
  <li>
   Preferably, written code at least casually if not professionally (anywhere, including hobbies)
  </li>
  <li>
   Can comfortably use reporting tools and Office applications
  </li>
  <li>
   Analytically mind and good communication skills
  </li>
  <li>
   Can research related topics independently and without requiring prodding
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Join us to shape the future of data-driven risk management at one of Turkey&rsquo;s leading financial institutions.
   </em>
  </strong>
 </p>
</div>


Quantitative Finance and Risk Metrics Senior Manager

<div>
 <p>
  <strong>
   QUALIFICATIONS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At least a bachelor&rsquo;s degree from the faculty of Business, Economics or Engineering of a reputable university,
 </p>
 <p>
  Having minimum 5 years experience in banking sector and willing to pursue a banking career as well,
 </p>
 <p>
  Minimum 5 years for the title of Manager; Minimum 2 years of experience in the related field for the title of Assistant Manager,
 </p>
 <p>
  Excellent command of English,
 </p>
 <p>
  Experienced in business development in digital channels, especially mobile,
 </p>
 <p>
  Proven experience as a digital service designer, particularly in the mobile customer journey design of financial products such as consumer finance, cards, investment products etc.,
 </p>
 <p>
  Proficiency in digital customer journey design and demonstrating expertise in user centered design principles and methodologies such as design thinking and double diamond design framework,
 </p>
 <p>
  Knowledge of visual design and wireframing tools ( Figma etc) ,
 </p>
 <p>
  Highly job follow-up and results oriented,
 </p>
 <p>
  Ability to work and manage multiple projects simultaneously,
 </p>
 <p>
  Strong communicator, talented in establishing with stakeholders and compatible with teamwork,
 </p>
 <p>
  Has experience in Agile frameworks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Managing the development of internet and mobile channels for individual customers,
 </p>
 <p>
  Working in coordination with internal units and technology teams, subsidiaries and third parties,
 </p>
 <p>
  Strongly collaborate with product managers, developers and other stakeholders to ensure designs are feasible and aligned with business goals,
 </p>
 <p>
  Creation of scopes in the development processes of new products, functions and services, determination of business processes and screen flow and designs,
 </p>
 <p>
  Design end to end digital customer journeys and back office flows,
 </p>
 <p>
  Making user acceptance tests of new functions and services developed,
 </p>
 <p>
  Responsible for the continuous improvement of the user experience of digital channels,
 </p>
 <p>
  Bringing alternative channel/technology usage suggestions in addition to the existing service channels and ensuring their implementation,
 </p>
 <p>
  Following and researching developing trends and technological innovations, monitoring and increasing user experiences,
 </p>
 <p>
  Conduct user and market research to understand the trends and needs/behaviors of target users, stay up-to-date with industry trends.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about user experience and have a strong background in digital financial services, we would love to hear you.
 </p>
 <p>
 </p>
</div>


Digital Banking (Retail) Service and Product Designer

<div>
 <p>
  <strong>
   Deposit Product Assistant Manager
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We Are Looking For You
  </strong>
 </p>
 <p>
  If you possess strong communication and strategic thinking skills and are seeking a supportive work environment for individual and career growth, QNB is an excellent place to advance your career in QNB, especially if you excel in analytical thinking, crisis management, and problem-solving.
 </p>
 <p>
  <br/>
 </p>
 <p>
  QNB&rsquo;s human resources policies are aiming to create an equal, fulfilled and empowering path for individuals willing to have a satisfying career journey.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are the opportunities
  </strong>
 </p>
 <ul>
  <li>
   Empowering working atmosphere which will appreciate your desire for development
  </li>
  <li>
   Keeping up to date in a progressive environment always looking for a new opportunity
  </li>
  <li>
   Building a career at one of the most trustable and growing sectors.
  </li>
  <li>
   Comfort of working at one of the biggest banks of the World that is supporting your happiness and growth
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   If you are ready to be a part of this atmosphere, you&rsquo;ll be responsible of;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for end-to-end management of deposit products (time/demand deposits, bundled offerings, etc.)
  </li>
  <li>
   Participate in Retail Banking Deposit Products Agile Team
  </li>
  <li>
   Assist in developing and implementing dynamic pricing models in coordination with the pricing team
  </li>
  <li>
   Monitor product performance, customer trends, and interest margins through regular reporting
  </li>
  <li>
   Contribute to segmentation and cross-sell efforts to enhance portfolio profitability
  </li>
  <li>
   Work with digital channels to increase product penetration and mobile adoption
  </li>
  <li>
   Ensure product-related compliance and process alignment across departments
  </li>
  <li>
   Partner with analytics, IT, and operations teams to improve customer experience and backend accuracy
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We are waiting for your application if;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in departments including economics, business or engineering,
  </li>
  <li>
   Min 3 years of banking or similar experience,
  </li>
  <li>
   Having analytical perspective,
  </li>
  <li>
   Very strong communication and coordination skills
  </li>
  <li>
   Curious and quick-learner,
  </li>
  <li>
   Good command MS Office programs and especially MS Excel, SQL knowledge is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you want to take the right step for your career, we are waiting for your application!
 </p>
 <p>
 </p>
</div>


Deposit Product Management / Assistant Manager

ASEE

<div>
 <p>
  The group
  <strong>
   ASEE
  </strong>
  is the largest operator in South-Eastern Europe in terms of revenue derived from sales of its software and services. We came into being as a result of the integration of the experience, knowledge and solutions of major segment leading IT companies operating in the region. Since the beginning, our company's subsidiaries focused on developing their own solutions in their market segments. Our mission is to build a trustworthy and profitable global IT company providing our customers with high quality software and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About your role
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for ASEE Turkey Banking (Fraud)
  <strong>
   Business Development Manager
  </strong>
  , who will:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Be responsible for new account development and/or expanding existing accounts. Lead sales and after sales process Coordinate all sales activities with local AM and/or GAM. Support AM in presales and sales process (prepare proposal, presentation, cost/benefit analysis, TCO&hellip;) in order to enable AM to successfully conduct sales process.
  </li>
  <li>
   Develop and maintain Solution Sales Plans. Organize follow up sessions with related parties and update CRM on time with accurate data.
  </li>
  <li>
   Maintain highest level of knowledge of the strategic solution and benefits it delivers to a customer. Understand customer&rsquo;s business and technical plans, expectations and needs. Share customers&rsquo; demands with related parties in order to adjust the solution to changing customer/market needs. Attend required marketing events.
  </li>
  <li>
   Business development for existing or new products by developing expert level product and service knowledge. Creating oppurtunities and fulfillment of targets.
  </li>
  <li>
   Prepare sales related documents, data sheets, presentations and case studies for recognition of new sales opportunities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   7+ years of industry related business development experience.
  </li>
  <li>
   Experience in international presales /sales Saas and License customers.
  </li>
  <li>
   Knowledge on IT, banking etc. Fraud knowledge is a plus.
  </li>
  <li>
   Sales know how and presentation skills.
  </li>
  <li>
   Experience in complex multinational environment
  </li>
  <li>
   Advanced level of English is a must
  </li>
 </ul>
 <p>
 </p>
</div>


Business Development Manager

Intesa Sanpaolo

<div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>IMI CIB_Assistant Relationship Manager
</b></h1></div></div></div></div><div><div><div><div>Date: Oct 9, 2025
</div></div></div></div><div><div><div><div>Location:
Istanbul, TR
</div></div></div></div><div><div><div><div>Company: Intesa Sanpaolo S.p.A.
</div></div></div></div><div><div><div><div><p>.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Scope and Purpose</b></h2></div><p></p><div><br>
<div>
Supporting Istanbul Branch business team to develop the Global Corporate client portfolio.</div><br>
<div></div>
<div>
Main responsibilities:</div><br>
<div></div>
<ul><li>Assists the relevant RM/GRM in developing and maintaining relationships to provide banking services to Global Corporate clients located in the region</li></ul>
<ul><li>Supports RM/GRM in all administrative activities related to the assigned client portfolio and prospective clients
</li></ul><ul><li>Under the instruction of the relevant RM/GRM, negotiates terms and conditions including pricing, tenor, guarantees and covenants</li></ul>
<ul><li>Coordinates with Head Office and Istanbul Treasury for relevant funding</li></ul>
<ul><li>Carries out and assists RM/GRM in KYC/AML related compliance matters</li></ul>
<ul><li>Assists the RM/GRM in monitoring the quality of each credit and promptly report any material deterioration of the risks</li></ul>
<ul><li>Ensures that all related documentations are processed in accordance with the internal policies established and implemented by the Bank</li></ul>
<ul><li>Ensures the proper management of clients guaranteeing internal compliance to the Bank's provisions for the regulatory framework as well as the Bank's other operating processes</li></ul>
<ul><li>Assists on new business development</li></ul>
<ul><li>Assists RM/GRM in preparation of credit proposals</li></ul>
<ul><li>Supports the RM/GRM in assessing the management trend and economic performance of the reference client and activating the necessary corrective actions</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Required Experience</b></h2></div><p></p><div><br>
<p>
3-5 years of relevant experience, ideally with international banks operating in Turkey
</p></div></div><div><div><h2 class="jobSectionHeader"><b>Required Qualifications, Skills and Knowledge</b></h2></div><p></p><div><br>
<ul><li>Bachelor degree or post graduate preferably in Economics, Business, Engineering or related field
</li></ul><ul><li>Good command of English and strong computer literacy</li></ul>
<ul><li>Good team player with strong communication and analytical skills</li></ul>
<ul><li>Familiar with local laws, banking regulations and practices</li></ul>
<ul><li>Ability to understand market trends &amp; macro developments</li></ul>
<ul><li>Good team player with strong communication and analytical skills</li></ul></div></div></div><br>
<p></p>
<h2 class="jobSectionHeader"><b>About us</b></h2><br>
<p></p>
<p>We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!</p>
<p>With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.</p><br>
<p></p>
<p><i>Join an international and innovative Group. </i><i>Don't wait for the future, choose it!</i></p>
<p><b><i>#sharingfuture</i></b></p><br>
<p></p>
<p><b><i>We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03.</i></b></p><br>
<p></p><p><b><i>For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A. as Data Controller. We invite you to review the dedicated</i></b><b><i> </i></b><b><i>Privacy Information Notic</i></b><b><i>e</i></b><b><i> for more details.</i></b></p></div></div></div></div></div><p></p>

IMI CIB_Assistant Relationship Manager

Explore 469+ Banking manager in Istanbul this October. Find roles across top companies and apply now to boost your career.