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guest experience supervisor

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beauty salon receptionist female local hire with beauty salon experience only

Onex beauty group

<p>The responsibilities include BUT are not limited to the following:</p><ul><li>Ensure and maintain the cleanliness and orderliness of the reception area.</li><li>Always maintain excellent grooming standards to reflect Maison de Joelle Group&rsquo;s image.</li><li>Ensure communications ethics particularly while talking on the phone with the clients.</li><li>Maintain good customer service for welcoming, leave taking, customer retention, retaining client details, customer complaints &amp; line ups.</li><li>Prepare daily report of income and report to the Salon Manager.</li><li>Ensure all the printing materials are available in the salon.</li><li>Keep track of the timing of performing a service by technicians.</li><li>Ensure that our telephone and printer are working properly.</li><li>Handling guests&rsquo; needs while maintaining a professional and pleasant manner.</li><li>Ensure clients feel welcome when they arrive for their appointments.</li><li>Acquire and maintain an excellent working knowledge of the computer &amp; booking system.</li><li>Handle customer complaints in an efficient manner &amp; escalate to salon manager when necessary.</li><li>Perform other job-related duties as directed.</li><li>Responsible for the cash sales in salon.</li><li>Promote, upsell &amp; cross-sell products and services.</li><li>Explain products, services and treatments to clients and assist them with determining their individual needs.</li><li>Answer calls as well as assist customers who have specific inquiries.</li><li>Follow-up or check clients' appointments.</li><li>Reporting to the Salon Manager.</li><li>Job description may change as per the Management's discretion.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>beauty salon: 1 year (Required)</li></ul>

Beauty Salon Receptionist (female, local-hire, with beauty salon experience only)

Bébélux - Babyspa & Wellness

<p><b>Spa Receptionist &amp; Admin Coordinator &ndash; Join Our Boutique Spa for Moms &amp; Babies</b></p><p><b>About Us</b></p><p>B&eacute;b&eacute;lux Baby Spa &amp; Wellness is Qatar&rsquo;s leading boutique spa dedicated to moms and babies. We provide a unique combination of baby hydrotherapy, baby massage, and wellness treatments for mothers, all within a calm, nurturing, and premium environment.</p><p>We are looking for a professional, punctual, and detail-oriented <b>Spa Receptionist &amp; Admin Coordinator</b> to become the welcoming face of our spa and support our daily operations.</p><p>This role is essential in creating a smooth, warm, and memorable experience for every client.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome every client with warmth, care, and professionalism</li><li>Manage all client communication via WhatsApp, phone, email, and walk-ins</li><li>Handle appointment scheduling and coordinate with therapists</li><li>Monitor punctuality and ensure the daily schedule runs smoothly</li><li>Process payments and maintain accurate client records</li><li>Confidently promote spa services, packages, and products</li><li>Encourage rebookings and build long-term client relationships</li><li>Support administrative tasks: forms, filing, stock checks, and basic reporting</li><li>Maintain a clean, calm, and inviting reception area</li><li>Work closely with the team to maintain a positive and supportive environment</li></ul><p><b>We are looking for someone who is:</b></p><ul><li><b>Experienced in reception or administrative roles</b> (spa, clinic, salon, or hospitality preferred)</li><li>Friendly, confident, and professional in communication</li><li>Highly organised with strong time-management skills</li><li>Sales-oriented and comfortable recommending services and products</li><li>Punctual, reliable, and detail-focused</li><li>Comfortable using WhatsApp, email, and booking systems</li><li><b>Fluent in English</b> (spoken and written)</li><li>Currently based in Qatar (local hire only, with valid documents)</li></ul><p><b>Working Hours &amp; Compensation</b></p><ul><li>Full-time: 6 days per week</li><li>Working hours: 11:00 AM &ndash; 8:00 PM</li><li>Salary: QAR 2,500 &ndash; 3,000 (based on experience and performance)</li></ul><p>If you take pride in organisation, communication, and creating meaningful client connections, and enjoy working in a small, caring, and professional team, we would love to hear from you.</p><p>Apply today and grow with B&eacute;b&eacute;lux.</p><p>Job Type: Full-time</p><p>Pay: From QAR2,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you immediately available and in Qatar?</li></ul><p>Experience:</p><ul><li>Receptionist: 4 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Spa Receptionist & Admin Coordinator ( FEMALE)

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div><b><br>
Sales:</b></div><br>
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div><br>
</div><div><b>People:</b></div><br>
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><p></p><ul><li><b><br>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

GS Group

<p>We are looking for a <b>creative and proactive Marketing Coordinator</b> to support our beauty and wellness brands. The ideal candidate will assist in planning, executing, and monitoring marketing campaigns while bringing innovative ideas to promote our products and services.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in planning and executing marketing campaigns for beauty and wellness brands</li><li>Suggest creative ideas to promote our brands effectively</li><li>Manage social media content and online presence</li><li>Coordinate with sales teams to align marketing strategies with business goals</li><li>Support events, product launches, and promotions</li><li>Analyze campaign performance and provide insights for improvement</li><li>Prepare marketing materials and reports</li></ul><p><b>Requirements:</b></p><ul><li>Experience in <b>marketing, ideally in beauty or wellness industry</b></li><li>Creative and proactive mindset with strong problem-solving skills</li><li>Ability to work independently and in a team</li></ul><p><b>How to Apply:</b><br/>Send your CV and portfolio (if available) to contact@gsgroup.ltd.</p><p>Job Type: Full-time</p>

Marketing coordinator

Fresha

<div><div><b>About Fresha</b></div><div></div><div><br>
Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.</div><div></div><div><br>
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.</div><div></div><div><br>
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.</div><div></div><div><br>
Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.</div><div></div><div><br>
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google</div><div></div><div><br>
Given our exciting and progressive growth plans, we are looking for an exceptional Business Development Manager to come and join our global business.</div><div></div><div><br>
Reporting directly to the Business Development Team Lead (GCC), and working collaboratively with the Commercial team and potential partners, you will be 100% focused on bringing in new business development.<br>
</div><div></div><br>
<div>This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.</div><br>
<div></div>
<h3 class="jobSectionHeader"><b>
What you will be doing</b></h3><ul><li><b>
KPIs</b> - Consistently achieve sales targets
</li><li><b>Outreach</b> - Calling key decision-makers using phone, email &amp; social touches with the goal of bringing on new business
</li><li><b>Selling </b>- Present, promote and sell products and services through product demos to prospective and existing partners</li><li><b>
Sales Cycle</b> - Managing the entire sales process from prospecting to close</li><li><b>
Partnering</b> - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their goals</li><li><b>
Collaboration</b> - Work closely with other departments to ensure a seamless partner experience</li><li><b>
Market Trends</b> - Provide feedback about ongoing trends in the industry</li><li><b>
Leads</b> - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM</li><li><b>
Business Partnering</b> - Serve as a lead point of contact for partners on all commercial activities</li></ul><h3 class="jobSectionHeader"><b>
What we are looking for</b></h3><ul><li><b>
Experience</b> - Minimum 2 years of solid B2B sales with a track record of success</li><li><b>
Industry</b> - SaaS, online marketplaces, or payment platforms is highly desirable</li><li><b>
Relationship Building</b> - You are a true hunter and relationship builder</li><li><b>
Organised</b> - You can multitask, prioritise and manage time effectively</li><li><b>
Curiosity</b> - You are naturally curious and have a desire to continually grow and develop</li><li><b>
Languages</b> - Fluent in Arabic and English</li></ul><div></div><div><br>
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</div><h3 class="jobSectionHeader"><b>
Interview Process</b></h3><ul><li><b>
Screen Call</b> - Video-call with a member from the Talent Team (30m)</li><li><b>
Skills &amp; Experience </b>- Video interview with Hiring Manager (45m)</li><li><b>
Presentation</b> - Video interview with Hiring Team (75m)</li></ul><div></div><div><i><br>
We aim to finalise the entire interview process and deliver feedback within </i><b><i>2 weeks</i></b><i>.</i></div><div></div><div><br>
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.</div><div><b>
Inclusive workforce<br>
</b></div><div></div><br>
<div>At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.</div><div></div><div><br>
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.</div><div></div><div><br>
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.</div><div></div><div><br>
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.</div></div>

New Business Sales Specialist (Qatar)

Apparel Group

<div>
 <strong>
  Position Objective
  <br/>
  <br/>
 </strong>
 The Makeup Artist is responsible for providing expert makeup services to customers, including event makeup, beauty transformations, and personalized consultations. This role is critical in driving sales through exceptional customer service, product knowledge, and staying updated on the latest makeup trends. The Senior Makeup Artist oversees multiple makeup artists across the brand, ensures consistency in service, and is responsible for training staff on new techniques and products.
 <br/>
 <br/>
 <strong>
  Key Responsibility
  <br/>
  <br/>
 </strong>
 Makeup Application &amp; Sales
 <br/>
 <br/>
 <ul>
  <li>
   Provide expert makeup services, including event makeup, beauty transformations, and personalized consultations.
  </li>
  <li>
   Demonstrate exceptional makeup techniques to maximize sales and ensure customer satisfaction.
  </li>
  <li>
   Stay updated on the latest makeup trends and educate customers on new techniques and products.
  </li>
  <li>
   Recommend specific products tailored to customers' needs, ensuring a personalized shopping experience.
  </li>
  <li>
   Lead by example, demonstrating excellent makeup selling skills and promoting beauty products across the brand.
   <br/>
   <br/>
  </li>
 </ul>
 Brand Representation
 <br/>
 <br/>
 <ul>
  <li>
   Ensure brand representation at the highest standard, with updated product knowledge and adherence to the brand's values and image.
  </li>
  <li>
   Contribute to achieving store sales goals by offering an outstanding customer experience and personalized makeup services.
  </li>
  <li>
   Minimize stock loss and ensure that all product displays are in line with the brand's visual standards to attract customers.
   <br/>
   <br/>
  </li>
 </ul>
 Store Operations
 <br/>
 <br/>
 <ul>
  <li>
   Perform operational duties, such as store maintenance, visual presentation, housekeeping, and maintaining grooming standards.
  </li>
  <li>
   Handle Point of Sale (POS) transactions, including processing payments, issuing receipts, and handling cash accurately.
  </li>
  <li>
   Monitor stock levels and manage inventory by recording inward/outward product movement.
  </li>
  <li>
   Ensure store security and awareness at all times, following company policies to avoid any negligence.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Engagement
 <br/>
 <br/>
 <ul>
  <li>
   Greet customers warmly and assist them in selecting the right makeup products for their needs.
  </li>
  <li>
   Convert window shoppers into buyers through engaging consultations and personalized product recommendations.
  </li>
  <li>
   Promote the company's loyalty program to drive repeat sales and build lasting customer relationships.
   <br/>
   <br/>
  </li>
 </ul>
 Housekeeping &amp; Compliance
 <br/>
 <br/>
 <ul>
  <li>
   Maintain the highest standards of housekeeping within the store and ensure compliance with brand SOPs.
  </li>
  <li>
   Ensure that all makeup artists follow safety, hygiene, and customer interaction protocols.
   <br/>
   <br/>
  </li>
 </ul>
 Stock Management
 <br/>
 <br/>
 <ul>
  <li>
   Ensure that stock is displayed according to the brand's layout norms to attract customers and facilitate efficient browsing.
  </li>
  <li>
   Collaborate with inventory management teams to ensure accurate stock levels, replenishment, and minimizing wastage.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualification
  <br/>
  <br/>
 </strong>
 The ideal candidate will have 2-5 years of experience in makeup artistry, preferably within a retail or beauty environment. They should demonstrate proficiency in makeup techniques and possess deep knowledge of various cosmetic products and accessories. Strong communication and customer service skills are essential, with a particular focus on building rapport and fostering positive relationships with clients.
</div>


Make Up Artist

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</b></p><p></p><div><b><br>
Client Experience:</b></div><br>
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Maintain and enforcing quality customer service and resolving customer service complaints.</li><li>
Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.</li></ul><div><br>
</div><div><b>Sales:</b></div><ul><li>
Inspire the team in achieving operational KPI&rsquo;s and educate them on how operational KPIs will contribute towards commercial KPIs - create improvement plans to drive them.</li></ul><br>
<div></div><ul><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Ensure adequate beauty tools to achieve the desired market share for services.</li></ul><ul><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul><div></div><div><b><br>
Operations:</b></div><br>
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising, other partners (shareholders, helpers, security), etc. according to Sephora standards.</li><li>
Contribute to the shop&rsquo;s projection of an excellent image through cleanliness and product restocking.</li><li>
Together with Customer Experience Manager and Store Director, encourage the
</li></ul><div>team to apply and follow established policies and procedures regarding store operations.
</div><ul><li>Elevate Cash Leaders to implement Sephora Attitude while making sure that operational tasks are aligned such as SBP, Mobile POS, Gift Wrapping, and engraving. Ensuring the BTG area is always kept well and merchandised as per Sephora standards.
</li><li>Implementing all the tools at POS.</li></ul><ul><li>
Adhere to Return items policy in accordance with audit procedure.
</li><li>PLVs and supply for the cash counter must be maintained weekly.
</li><li>Coordinate the excess stock to Supply Chain team.</li><li>
Cash operations should be executed as per Sephorapedia, while making sure that closing/opening procedures are in place and that discrepancies are reported.</li><li>
Ensure that cameras, cash detector, security tag, and sensormatic machines are working in all areas.
</li><li>Comply with company audit procedure.</li></ul><ul><li>
Shop floor, storage room, and shared drive all must be maintained as per Sephorapedia and BOM guidelines.</li><li>
Control and achieve stock variance tolerance.
</li><li>Daily/weekly/monthly/ and animation/maintenance checklists are maintained.</li><li>
Oversee Supplier invoices documentation.</li><li>
Inventory control reports maintenance on a weekly/monthly basis.</li><li>
All legal documentations must be available in store for random checks.</li><li>
Organizing all the physical documents related to cash audit counting 6 months.</li><li>
Coordinate with Category Managers and Supply Chain team to ensure stock levels are controlled.</li><li>
Inventory and stock management procedures must be maintained accurately.
</li><li>Manage a defined process in the storeroom for all returns/credits/transfers in accordance with Sephorapedia and audit guidelines.</li><li>
Maintain the storeroom and the allocation of space for stock as per the BOM.</li><li>
Liaise with Supply Chain to follow up on stock and deadlines whenever required.
</li><li>Maintain weekly report on negative stock counts.</li><li>
Ensure that core operations on SIM are organized as per business requirements and supplier invoices.</li></ul><div></div><div><b><br>
People:</b></div><br>
<div></div><ul><li>
Inspire the team on business strategy, vision and relevant information through animate briefings, coaching and training.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance. appreciate, recognize and celebrate each success.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Store Director.</li><li>
Ensure the team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Store Director for final validation according to business needs.</li><li>
Train existing and new team members on emergency situations (evacuation/safety).</li></ul><div></div><div><b><br>
Business:</b></div><br>
<div></div><ul><li>
Provide support to the Store Director with knowledge of the market conditions, competition, client need, etc.</li><li>
Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging stock management knowledge.</li><li>
Ensure Security, Cleaning team, and Contractors are aligned with Sephora guidelines.</li><li>
Maintain a safe working environment for clients and team members.</li><li>
Identify and analyze Key Performance Indicators such as Conversion rate, Average Basket, Market Share, etc. and propose action plans accordingly.</li><li>
Contribute to all relevant business reports.
</li><li>Network with other stores and head office departments and take on area responsibilities.</li></ul><div></div><div><b><br>
Store Operations:</b></div><br>
<div></div><ul><li>
Ensure the maintenance of store, common areas and stock is as per Sephora requirement.
</li></ul><ul><li>Ensure that the store is checked regularly and if any maintenance needed, reaction is prompt and effective.
</li><li>All window installations, podiums, pop ups and animation permits must be requested and installed on time, while meeting the requirements set.</li><li>
Beauty Hub screens and visuals must be updated as per Marketing team requirements.</li><li>
Maintain a good relationship with all external contractor and counterparts.
</li><li>Organizing the back office as per new &ldquo;BOM&rdquo; guidelines.</li></ul><p></p><div><b><br>
Relationships</b></div><div><b><br>
</b></div><p><b>Internal Relationships: </b>Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.</p><p><b>
External Relationships: </b>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team and Contractors.</p><p></p><div><br>
</div><p><b><i>Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><br>
</p><ul><li>Minimum 2 years&rsquo; experience in team and people management.</li><li>
Minimum 5 to 6 years&rsquo; experience in operations.</li><li>
Bachelor&rsquo;s degree.</li><li>
Intermediate product knowledge.</li><li>
Advanced knowledge in health and safety procedures.</li><li>
Advanced knowledge in operations.</li></ul><ul><li>
Programming knowledge and Oracle BI &amp; SIM knowledge is a plus.
</li><li>English &ndash; Advanced level, Arabic is a plus.</li><li>
Proficient in MS office.</li><li>
Knowledge of cash management principles and/or procedures.</li><li>
Problem solving and decision-making abilities.</li><li>
Ability to develop and manage teams and people.</li><li>
Organized, structured and process oriented.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Store Operations Manager

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