aesthetic general practitioner Jobs in Dubai

aesthetic general practitioner

area manager (aesthetic industry) Jobs in Dubai

area manager (aesthetic industry)

beautician

clinic female receptionist

detailer/driver

beauty therapist

Elite Concept Information Technology L.L.C

Role SummaryEBH Academy is looking for an experienced and passionate Beauty Therapist Trainer to deliver high-quality theoretical and practical training to students pursuing careers in beauty therapy, aesthetics, skincare, body treatments, and wellness services.The Beauty Therapist Trainer will be responsible for teaching, mentoring, assessing, and developing students in line with EBH Academy standards, professional beauty industry requirements, and international training expectations. The role requires strong technical knowledge, excellent communication skills, and the ability to inspire students to become confident, professional, and client-focused beauty therapists.Key ResponsibilitiesTraining &amp; Teaching<ul><li>Deliver theory and practical training in beauty therapy, skincare, facials, body treatments, hygiene, client care, and salon/clinic standards.</li><li>Demonstrate professional treatment techniques clearly and safely.</li><li>Prepare lesson plans, training materials, practical demonstrations, assessments, and student activities.</li><li>Ensure students understand treatment protocols, contraindications, aftercare, consultation procedures, and professional ethics.</li><li>Support students in developing confidence, technique, timing, customer service, and professional presentation.</li></ul>Practical Supervision<ul><li>Supervise students during practical sessions and model/client practice.</li><li>Correct techniques and provide constructive feedback.</li><li>Ensure all treatments are performed safely, hygienically, and according to EBH Academy standards.</li><li>Monitor student progress and identify areas requiring additional coaching.</li></ul>Assessment &amp; Student Development<ul><li>Conduct practical and theoretical assessments.</li><li>Maintain accurate student attendance, progress, assessment, and feedback records.</li><li>Prepare students for internal and external examinations where applicable.</li><li>Mentor students on career readiness, client communication, retail advice, and professional conduct.</li></ul>Academy Standards &amp; Compliance<ul><li>Maintain high standards of cleanliness, hygiene, infection control, and safety in all training areas.</li><li>Ensure training rooms, equipment, products, and tools are prepared before each session.</li><li>Follow EBH Academy policies, professional beauty standards, and UAE regulatory expectations.</li><li>Support the Academy in maintaining strong training quality and professional credibility.</li></ul>Curriculum &amp; Business Support<ul><li>Assist in updating course content, treatment manuals, student handouts, and practical checklists.</li><li>Support new course development, workshops, demonstrations, and short beauty training programmes.</li><li>Participate in student orientation, open days, academy events, and marketing demonstrations when required.</li><li>Support EBH Academy&rsquo;s growth as a professional beauty and aesthetics training institution.</li></ul>Required Qualifications<ul><li>Professional qualification in Beauty Therapy, Aesthetics, Skincare, or related field.</li><li>CIDESCO, CIBTAC, ITEC, VTCT, or equivalent international beauty qualification preferred.</li><li>Minimum 3&ndash;5 years of hands-on experience as a beauty therapist, aesthetic therapist, or spa/clinic therapist.</li><li>Previous teaching, training, mentoring, or assessor experience preferred.</li><li>Strong knowledge of skincare, facial treatments, body treatments, hygiene, client consultation, and contraindications.</li><li>Excellent English communication skills; Arabic is an advantage.</li><li>UAE experience is preferred.</li></ul>Required Skills &amp; Competencies<ul><li>Strong practical beauty therapy skills.</li><li>Confident teaching and presentation ability.</li><li>Patient, supportive, and student-focused approach.</li><li>Excellent grooming and professional appearance.</li><li>Strong knowledge of hygiene, safety, and client care standards.</li><li>Ability to manage a classroom and practical training environment.</li><li>Good organisational and record-keeping skills.</li><li>Passion for education, beauty, wellness, and professional development.</li></ul>Personal Attributes<ul><li>Professional, calm, and approachable.</li><li>Passionate about training and developing students.</li><li>Detail-oriented and quality-focused.</li><li>Positive attitude and strong teamwork.</li><li>Able to represent EBH Academy with confidence and credibility.</li><li>Committed to maintaining high standards in beauty education.</li></ul>Pay: AED5,000.00 - AED10,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>beauty therapy: 2 years (Required)</li><li>training : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>DHA License (Required)</li></ul>Work Location: In person

Beauty Therapist

royal dental care clinic

Position: BeauticianLocation: Dubai, UAEExperience: 2&ndash;3 Years in Beauty &amp; Aesthetic TreatmentsLicense: Valid DHA License (Beautician / Laser Technician)Job Type: Full-TimeRequirements:2&ndash;3 years of hands-on experience in facial treatments, laser hair removal, skin care, and related aesthetic procedures.Valid DHA license is mandatory.Good knowledge of skincare products and modern beauty techniques.Excellent communication and customer service skills.Professional appearance and positive attitude.Responsibilities:Perform aesthetic and beauty treatments safely and effectively.Maintain cleanliness and follow hygiene standards.Provide excellent client care and promote treatment packages.Support the clinic team and assist in marketing activities when needed.Salary: Competitive package based on experience.To Apply:Send your CV, DHA license copy, and recent photo to accounts@monromc.netJob Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthWork Location: In person

Beautician

Huda Beauty

<div>
 
 Who We Are:
 
 At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world's fastest growing beauty brands. As a company, we are fueled by purpose which allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
 
 
 
 Summary:
 
 The
 
 Community &amp; Social Executive
 
 will play a key role in managing Huda Beauty's social media presence and nurturing its global online community. This role is responsible for social publishing, community engagement, trend monitoring, performance reporting, and supporting culturally relevant, high-impact campaigns that drive engagement and brand love.
 
 
 The ideal candidate is digitally savvy, highly organized, beauty-obsessed, and deeply immersed in social trends and online culture.
 
 
 
 
 Please note that this role is structured around an evening shift to ensure seamless support of global social media operations across time zones. The working schedule is Wednesday to Sunday, from 2:00 PM to 10:00 PM.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Community Engagement &amp; Management: Act as the brand's voice and engage with our audience across owned and earned social media, forums, and other digital platforms in a timely and authentic manner. Respond to comments, messages, and user-generated content to foster meaningful relationships.
 </li>
 <li>
 Social Media Scheduling &amp; Planning Tools: Experience using social media scheduling and planning tools to manage content calendars and daily posting while working closely with the scheduling and planning team
 </li>
 <li>
 Platform Formats &amp; Requirements: Strong understanding of content formats, layouts and platform specific requirements across Instagram, TikTok and other social platforms
 </li>
 <li>
 Influencer &amp; Advocate Relations: Identify and build relationships with influencers, brand ambassadors, and passionate community members to enhance brand loyalty and advocacy
 </li>
 <li>
 Monitoring &amp; Insights: Track community sentiment, trends, and feedback, providing actionable insights to internal teams for continuous improvement in product offerings, marketing strategies, and customer experience. Escalate customer or brand facing issues appropriately and in a timely manner.
 </li>
 <li>
 Campaign Support: Assist in executing community-driven campaigns, giveaways, and exclusive brand activations, ensuring high engagement and participation
 </li>
 <li>
 Moderation &amp; Social Listening: Monitor and moderate both brand owned non owned spaces and share regular social listening reports.
 </li>
 <li>
 Offline Community Building: Support event activations, pop-ups, and other in-person opportunities to connect with our community in meaningful ways
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Communications, Public Relations, or a related field
 </li>
 <li>
 2+ years of experience in community management, social media, or digital marketing within the beauty, lifestyle, or fashion industry
 </li>
 <li>
 Deep understanding of social media trends, engagement strategies, and platform-specific best practices
 </li>
 <li>
 Passion for beauty and strong knowledge of industry trends and consumer behaviors
 </li>
 <li>
 Exceptional written and verbal communication skills, with an engaging and brand-appropriate tone
 </li>
 <li>
 Ability to analyze data and translate community insights into actionable strategies
 </li>
 <li>
 Experience working with influencer marketing and brand advocacy programs is a plus
 </li>
 <li>
 Highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Monthly "Self Love Days" - at company discretion
 </li>
 <li>
 Premium Medical/Dental/Vision coverage for employee plus dependents
 </li>
 <li>
 Monthly coaching sessions with our in-house Success Coach
 </li>
 <li>
 Employee discounts on all Huda Beauty products
 </li>
 <li>
 Quarterly product gifting
 
 
 </li>
 </ul>
 
 Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
 
</div>

Community & Social Executive

<div>Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world&rsquo;s fastest-growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Summary: We&rsquo;re seeking a strategic and hands-on Head of Post-Production to lead and elevate Huda Beauty&rsquo;s video content function. In this role, you will own the post-production vision across brand campaigns, social-first content, and marketing initiatives, while managing and mentoring a team of four in-house editors.
You&rsquo;ll work closely with Creative, Marketing, and Social teams to ensure best-in-class output, efficient workflows, and consistent on-time delivery. This role requires deep post-production expertise, strong leadership, and the ability to operate in a fast-paced, high-volume content environment. You&rsquo;ll be responsible for setting creative and technical standards, streamlining operations, developing talent, and ensuring creative excellence from concept through final delivery.
This is a hybrid role: highly strategic, yet hands-on when needed - supporting shoots, defining technical approaches, and building a scalable ecosystem of videographers and freelance partners.
Essential Duties and Responsibilities:<ul><li>
Manage and mentor a team of 4 editors.</li><li>
Lead, plan, and manage post-production for a full slate of video projects.</li><li>
Manage post-production schedules and traffic control.</li><li>
Create and implement processes and workflows that enable the team to work efficiently and independently.</li><li>
Guide team development, helping junior members grow towards independence.</li><li>
Oversee branded storytelling, ensuring delivery of best-in-class assets in line with brand vision.</li><li>
Juggle multiple high-priority post-production projects in various stages, ensuring deadlines are met.</li><li>
Identify workflow gaps in post-production and lead continuous improvement initiatives.</li><li>
Develop and refine a distinctive Huda Beauty editing style - color grading, motion graphics/animation, sound design.</li><li>
Work closely with the Head of Agency to build efficient project tracking, workflow systems, and deadline rigor.</li><li>
Be a force for innovation - integrate AI or other new tools into video production where appropriate.</li><li>
Build robust storage solutions and archives</li><li>
Maintain a network of freelancers/vendors to scale up for projects when needed.</li></ul> 

Requirements 
<ul><li>
10+ years&rsquo; experience in post-production management or a closely related field.</li><li>
Deep understanding of all areas of post‑production: editing, color grading, VFX, sound design.</li><li>
Ability to manage multiple projects at once under tight deadlines.</li><li>
Experience working in agency, brand in-house, or post-production house environments.</li><li>
Strong stakeholder management skills, with the ability to influence, align, and drive decisions across multiple teams.</li><li>
Prior experience managing teams of 5+ direct reports and freelancers.</li><li>
Proficient with editing software (Premiere Pro is required; After Effects, etc.).</li><li>
Excellent creativity, communication, and attention to detail.</li><li>
Social-first mindset with a deep understanding of digital and platform-native video content.</li></ul> 

Benefits 
<ul><li>
Monthly &ldquo;Self Love Days&rdquo; (at company discretion)</li><li>
Premium Medical/Dental/Vision coverage for employee plus dependents</li><li>
Monthly coaching sessions with our in-house Success Coach</li><li>
Employee discounts on all Huda Beauty products</li><li>
Quarterly product gifting</li></ul>
Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.</div>

Head of Post Production

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions : 
Client Experience<ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul>
Sales
<ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div> 
Operations<ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div> 
Business<ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div> 
</div>People<ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul> 
Know How<ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div> 
Do not hesitate to apply if you have&hellip; or if you are &hellip;
Internal Relationships<ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div> 
External Relationships<ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div> 
Training Knowledge<ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div> 
</div>Languages<ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div> 
Competencies<ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul> 
Here, you will find:<ul><li>
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul> 
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</div>

Store Manager - Dubai

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Fresha

<div>
 
 The AI-powered OS
 
 
 for beauty,
 
 
 
 
 wellness
 
 
 and self-care
 
 
 
 
 About Fresha
 
 
 
 Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 
 
 Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.
 
 
 Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
 
 
 <ul>
 <li>
 For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
 
 
 </li>
 </ul>
 
 KPIs
 
 
 
 <ul>
 <li>
 Onboarding Lead time - average of 7 business days per Professional Services Specialist
 
 
 </li>
 </ul>
 
 Partner Onboarding
 
 
 
 <ul>
 <li>
 Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
 </li>
 <li>
 Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements
 </li>
 <li>
 Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
 </li>
 <li>
 Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
 </li>
 <li>
 Assist our partners in representing themselves in the best possible manner on our platform
 
 
 </li>
 </ul>
 
 Marketplace
 
 
 
 <ul>
 <li>
 Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
 </li>
 <li>
 Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
 
 
 </li>
 </ul>
 
 Additional Ad-Hoc
 
 
 
 <ul>
 <li>
 Comfortable presenting information, and open to feedback
 </li>
 <li>
 Cover other team members Partner projects to ensure we win as a team
 </li>
 <li>
 Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
 </li>
 <li>
 Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
 </li>
 <li>
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 </li>
 </ul>
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 Commercially minded, understanding critical needs of Partners onboarding
 </li>
 <li>
 Managing expectations of Partner right from the start
 </li>
 <li>
 Exceptionally high organizational and time management skillsExcellent oral and written communication skills
 </li>
 <li>
 Proficient in Excel and data cleaning an asset
 </li>
 <li>
 Project coordination experience or certification highly desired
 </li>
 <li>
 Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset
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 Ability to identify problems and opportunities as well as offer or implement actions and solutions
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 Strong analytical and troubleshooting skills
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 An ability to influence others through effective communication and negotiations
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 Flexible and comfortable working in a fast-paced and changing environment
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 <li>
 Creative thinking and problem-solving mindset
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 Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
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 <li>
 Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required
 </li>
 <li>
 Self-starter and highly proactive approach
 </li>
 <li>
 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Screen Call - Video-call with a member from the Talent Team (30m)
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 <li>
 Skills &amp; Experience - Video-call with PSS Hiring Team (30m)
 </li>
 <li>
 Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM
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 <li>
 We aim to finalise the entire interview process and deliver feedback within 2 weeks.
 
 
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 </ul>
 Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 
 
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Professional Services Specialist (Dubai)

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