project manager

construction team leader

customer service team lead

engineer, bim coordination

engineering senior manager

bms team leader

Honeywell

<div>
 
 Job Description
 
 
 
 You will lead a team of mostly seniors with very high competitive skills and experience in Building Management System design and execution. People management skills further to rigid and proven experience for above 10 years in the same field is mandatory as you will be leading a team to delivering assigned scopes at committed times, within quality standards within all BMS project cycle starting from solution design, solution compliance verification and engineering, risers design, wiring panels fabrication design, FDS documents, logic creation, T&amp;C) as well as to ensure standard engineering process and quality management process implemented and secure growth of engineering usage and engagement, and work with senior executives to find the best strategies to meet requirements. We rely on our engineering team to build the foundation for our success.
 
 
 
 Responsibilities
 
 
 
 
 Essential Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Lead BMS team, tracking team utilization VS AOP to maintain it and overachieve.
 </li>
 <li>
 Deployment of standard project estimation and execution
 </li>
 <li>
 Problem solving, strategic handling of major projects escalations.
 </li>
 <li>
 Project execution activities quality assurance and tracking of delivery VS planned dates and estimated labour hours.
 </li>
 <li>
 Lead the team delivering assigned scopes at committed times, within quality standards (BMS solution design, solution compliance verification and engineering, risers design, wiring fabrication design, FDS documents, logic creation, T&amp;C)
 </li>
 <li>
 Lead the team to Study and Evaluate BMS and HVAC systems all technical drawings, documents, products, components, application and any revisions thereon.
 </li>
 <li>
 Lead the team to Verify and prepare all the required design of BMS control systems (i.e. Compliance Statement, BAS Material Submittal, Control Schematic diagrams, BAS system architecture, I/O points lists, BOQ, cable schedules, wiring and termination drawings, installation details... etc.).
 </li>
 <li>
 Lead the team to do proper selection of material and equipment according to the calculations and the project specifications.
 </li>
 <li>
 Lead the team to ensure design compliance with specification.
 </li>
 <li>
 Lead the team to Prepare project engineering submittals (Material Submittals, Method Statements, Shop drawings, Operation and Maintenance manuals, and other project documentation) as required in line with company and client requirements as well as standards and codes of practices.
 </li>
 <li>
 Lead the team to generate logic function block diagram and download to controller and do T&amp;C.
 </li>
 <li>
 Guide build-up of BMS project database.
 </li>
 <li>
 Drive project specific technical discussions and deploy standard engineering process.
 </li>
 <li>
 Looking after BMS scope growth and extend team&rsquo;s engagement in BMS projects globally.
 </li>
 <li>
 Work on scope discussions make sure of team&rsquo;s accurate understanding of the solution requirement to ensure accurate workable engineering design that is complying to project&rsquo;s specifications.
 </li>
 <li>
 Ensure of proper labour estimation.
 </li>
 <li>
 Follow on and provide project reporting thread with multiple high level/low level reporting styles.
 </li>
 <li>
 Look after team quality, qualifications development and team growth.
 </li>
 <li>
 Perform team trainings and follow up on team&rsquo;s knowledge gaining and experience development.
 </li>
 <li>
 Arrange and perform technical cross-knowledge trainings.
 </li>
 <li>
 Set standards of technical BMS interviewing process, standards and perform in-depth experience check for potential candidates
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Education:
 
 
 
 <ul>
 <li>
 Degree in Mechanical/electrical/Telecommunication Engineering or equivalent
 </li>
 <li>
 10 to 12 years of experience in Building Management System Design and Engineering
 </li>
 <li>
 Experience 3 -4 years in team leading activities.
 </li>
 <li>
 Full and rigid understanding of BMS design process and operations
 </li>
 <li>
 Ability and proven experience to properly read MEP design and extract mandatory BMS design requirements and inputs.
 </li>
 <li>
 Ability and fluency to have in depth BMS technical discissions and deliver correct and proper understanding of design problems and solving.
 </li>
 <li>
 Problem-solving abilities, and fully aware of escalation protocols, efficiently implementing them.
 </li>
 <li>
 Further understanding of multiple building solutions basics, and system components like FAS, ACS, CCTV is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 English fluency is a must.
 </li>
 <li>
 Competent
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Pro-active
 </li>
 <li>
 Dedicated
 </li>
 <li>
 Responsible
 </li>
 <li>
 Having the ability to work independently without the need for close supervision.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.
</div>

BMS Team Leader

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 To oversee and develop maintenance activities and Standard Operating Procedures (SOPs) for the firefighting and dewatering systems in Cairo Metro Line 3. This role ensures the upgrade of operational and maintenance tasks while ensuring subcontractor compliance with safety, environmental, and technical standards. The goal is to maintain the safety and reliability of all systems and assets while supporting new projects related to Building Facility Management, capital investments, sustainability initiatives, and commercial ventures.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 System Maintenance
 
 
 
 <ul>
 <li>
 Lead the maintenance and analysis of complex firefighting and dewatering systems, incorporating energy-efficient solutions.
 </li>
 <li>
 Ensure firefighting and dewatering systems are maintained according to established schedules and industry standards.
 </li>
 <li>
 Develop and implement preventive maintenance strategies to reduce system failure risks and ensure reliability.
 </li>
 <li>
 Oversee staffing and operational activities for maintenance and repair shifts.
 </li>
 <li>
 Manage maintenance providers' teams and audit maintenance activities to ensure compliance with standards.
 
 
 </li>
 </ul>
 
 Technical Leadership
 
 
 
 <ul>
 <li>
 Provide technical management for the maintenance of firefighting and dewatering systems, including troubleshooting.
 </li>
 <li>
 Update SOPs and checklists based on asset conditions.
 </li>
 <li>
 Oversee routine inspections and maintenance tasks on firefighting and dewatering systems, ensuring compliance with KPIs, MTTR, and MTBF.
 </li>
 <li>
 Monitor inventory of materials, equipment, and parts consumption.
 </li>
 <li>
 Guide electrical technicians in troubleshooting complex issues and resolving problems.
 </li>
 <li>
 Manage asset handovers with clients and warranty service providers.
 </li>
 <li>
 Develop overhauling plans for assets in accordance with standards.
 </li>
 <li>
 Utilize advanced diagnostic tools to identify issues and devise effective solutions.
 </li>
 <li>
 Standardize asset performance through predictive maintenance tools.
 
 
 </li>
 </ul>
 
 Technical Analysis
 
 
 
 <ul>
 <li>
 Conduct performance analysis and simulations to optimize system efficiency and functionality.
 </li>
 <li>
 Respond to failures by diagnosing root causes and recommending corrective actions.
 </li>
 <li>
 Contribute to the development and compliance of the maintenance budget.
 </li>
 <li>
 Perform regular asset condition assessments to identify maintenance needs.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise maintenance teams, and service providers, and collaborate with other engineering disciplines.
 </li>
 <li>
 Oversee client service provider activities to ensure compliance with project requirements.
 
 
 </li>
 </ul>
 
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Prepare and maintain technical documentation, including design reports, specifications, and user manuals.
 </li>
 <li>
 Track maintenance logs, equipment failures, and corrective actions to ensure accurate record-keeping.
 </li>
 <li>
 Follow up on spare parts strategy, managing consumption and requirements for parts.
 
 
 </li>
 </ul>
 
 Emergency Response
 
 
 
 <ul>
 <li>
 Respond promptly to service calls for firefighting systems that are malfunctioning or out of service.
 </li>
 <li>
 Establish safe operational processes for handling malfunctions.
 
 
 </li>
 </ul>
 
 Inspection and Compliance
 
 
 
 <ul>
 <li>
 Perform regular inspections of equipment to assess condition and ensure compliance with safety standards.
 </li>
 <li>
 Test operational systems and emergency features to verify functionality and safety.
 
 
 </li>
 </ul>
 
 Customer Communication
 
 
 
 <ul>
 <li>
 Communicate maintenance service updates to clients and relevant stakeholders.
 </li>
 <li>
 Provide guidance to clients and users on proper asset use and care.
 
 
 </li>
 </ul>
 
 Collaboration
 
 
 
 <ul>
 <li>
 Participate in the development and implementation of goals, objectives, and policies.
 </li>
 <li>
 Coordinate maintenance activities with technicians, engineers, contractors, and safety inspectors.
 </li>
 <li>
 Collaborate with safety inspectors and regulatory authorities during audits and assessments.
 </li>
 <li>
 Liaise with clients and service providers to ensure project requirements are met.
 
 
 </li>
 </ul>
 
 Training and Development
 
 
 
 <ul>
 <li>
 Conduct training sessions for junior engineers and technicians on best practices and emerging technologies.
 </li>
 <li>
 Stay updated on industry trends, technologies, and regulations relevant to system maintenance.
 
 
 </li>
 </ul>
 
 Quality Assurance
 
 
 
 <ul>
 <li>
 Implement quality control measures to ensure all maintenance work adheres to company standards and industry regulations.
 </li>
 <li>
 Continuously evaluate and improve maintenance techniques to enhance service quality.
 
 
 </li>
 </ul>
 
 Safety
 
 
 
 <ul>
 <li>
 Ensure all maintenance activities adhere to safety regulations and meet industry standards.
 </li>
 <li>
 Implement and enforce safety protocols to ensure equipment safety and mitigate risks during maintenance activities.
 </li>
 <li>
 Perform regular safety checks on assets and systems.
 </li>
 <li>
 Conduct safety audits and support incident investigations to improve safety standards.
 
 
 </li>
 </ul>
 
 Maximo
 
 
 
 <ul>
 <li>
 Use Maximo, to track maintenance activities and asset conditions.
 </li>
 <li>
 Ensure accurate and up-to-date records of inspections, repairs, and maintenance in the CMMS system.
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 Undertake additional duties as assigned.
 </li>
 <li>
 Be available to work after hours when required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Essential Qualifications, Knowledge &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical, Mechanical, or Mechatronics Engineering.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Strong general technical knowledge, particularly in system maintenance.
 </li>
 <li>
 Team management skills and experience.
 </li>
 <li>
 Familiarity with CMMS/BMS systems (Maximo preferred).
 </li>
 <li>
 Good communication and customer service skills.
 </li>
 <li>
 Proficiency in English (fluent in speaking, reading) and Arabic.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 From of 5-7 years of experience in a maintenance environment and project management.
 </li>
 <li>
 Experience in change management and continuous improvement of maintenance methods and quality.
 </li>
 <li>
 Familiarity with CMMS/BMS systems (Maximo preferred).
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Strong management and leadership skills with deep technical knowledge of building systems.
 </li>
 <li>
 Knowledge of health and safety practices and regulations.
 </li>
 <li>
 Ability to work effectively as part of a team and communicate with staff at all levels.
 </li>
 <li>
 Ability to supervise and control maintenance operations.
 </li>
 <li>
 Strong analytical and critical thinking abilities.
 </li>
 <li>
 Strong negotiation and decision-making capabilities.
 </li>
 <li>
 Innovative and strategic thinking with self-drive and enthusiasm.
 </li>
 <li>
 Excellent problem-solving skills.
 </li>
 </ul>
</div>

Sr Firefighting & Dewatering Engineer

<div>
 
 
 
 Company Overview
 
 :
 
 
 
 
 
 
 Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.
 
 
 
 
 
 
 Our Vision and Values:
 
 
 
 
 
 
 We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:
 
 
 
 
 <ul>
 <li>
 Excellence
 </li>
 <li>
 Responsibility
 </li>
 <li>
 Empowerment
 </li>
 <li>
 Connectivity
 </li>
 <li>
 Courage
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Collaborate with clients and stakeholders to identify smart use cases, define value propositions, and create tailored digital strategies.
 </li>
 <li>
 Develop user personas and journey maps to capture the needs and expectations of occupants, facility managers, and other stakeholders.
 </li>
 <li>
 Analyze and specify applicable smart systems and technologies, ensuring their seamless integration into project designs and infrastructure.
 </li>
 <li>
 Review IT/OT infrastructure, data sources, and workflows to identify gaps and opportunities for implementing smart systems.
 </li>
 <li>
 Coordinate with multidisciplinary teams to integrate smart elements, covering aspects such as data-driven design, technology specifications, and procurement strategies.
 </li>
 <li>
 Prepare detailed engineering documentation, including technical specifications, tender packages, and procurement guidelines.
 </li>
 <li>
 Ensure compliance with international smart city and building standards such as
 
 SmartScore
 
 ,
 
 UL Spire
 
 , and other relevant certifications.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in electrical,
 
 Telecom
 
 ,
 
 Mechanical
 
 ,
 
 Computer
 
 , or
 
 Communication Engineering
 
 , or a related field.
 </li>
 <li>
 2&ndash;6 years of experience in
 
 smart buildings
 
 ,
 
 building automation
 
 ,
 
 Telecom, IoT
 
 , or
 
 digital infrastructure
 
 projects.
 </li>
 <li>
 Strong understanding of
 
 BMS Controls
 
 ,
 
 Telecom/ICT
 
 ,
 
 Extra-Low Voltage (ELV)
 
 systems, and
 
 IoT/Smart systems integration
 
 .
 </li>
 <li>
 Experience working on projects involving digital transformation, smart technologies, or data-driven solutions in buildings or urban environments.
 </li>
 <li>
 Solid analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Excellent communication and coordination abilities with multidisciplinary teams.
 </li>
 </ul>
 
 
 
 
 
 
 Preferred Qualifications
 
 :
 
 
 <ul>
 <li>
 Experience with
 
 smart city platforms
 
 ,
 
 IoT protocols
 
 , and
 
 data integration frameworks
 
 .
 </li>
 <li>
 Familiarity with
 
 digital twin concepts
 
 ,
 
 sustainability-driven smart design
 
 , or
 
 building performance analytics
 
 .
 </li>
 <li>
 Prior involvement in projects seeking
 
 SmartScore
 
 or
 
 UL Spire
 
 certifications.
 </li>
 <li>
 Knowledge of emerging smart technologies and trends in the built environment.
 </li>
 <li>
 Professional certifications or training in
 
 IoT
 
 ,
 
 smart buildings
 
 , smart cities, or
 
 digital transformation
 
 are a plus.
 </li>
 </ul>
 
 
 
 
 
 
 Kind Note
 
 :
 
 
 
 
 * While we carefully review all applications, only candidates meeting the specified requirements will be contacted for further consideration. We appreciate your understanding and thank all applicants for their interest.
 
 
 
 
</div>

Smart Buildings/Cities Engineering Consultant

eClerx

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsourced- Customer Service Representative Contact Center

Ball Corporation

<div>
 
 Job Summary
 
 
 
 Run the line production within quality can. And solve the mechanical &amp;quality issue in his area.
 
 
 
 Duties, Tasks &amp; Responsibilities
 
 
 
 
 Production
 
 
 
 <ul>
 <li>
 Keep the machines running at high efficiency.
 </li>
 <li>
 Implement the daily PM.
 </li>
 <li>
 Check the materials Spec.
 </li>
 <li>
 Monitor Martial consumption for BE area and record the daily form of spray usage
 </li>
 <li>
 Work on solving machines mechanical and adjustment issues with machines.
 </li>
 <li>
 Record in the area logbook his shift activities and problems.
 </li>
 <li>
 Efficient utilization of raw materials (oils, spray, spare parts, dies cleaning material) and record the usage format of this material and report these usages to the other relevant departments
 </li>
 <li>
 Monitors feeding, spraying, and racking processes of presses to maintain specified operating levels and to detect malfunctions, making adjustments as necessary, keeping control the quality of the product and running the machine defect-free.
 </li>
 <li>
 Report production issue to team leader, and participate in analyzing the problems using problem-solving tools to solve the problems efficiently
 </li>
 <li>
 Set up form rollers, plate registrations, over varnish, pressure plate on cylinders, spindle to blanket, ink fountains for ink flow, etc., and plans for and takes immediate correction action.
 </li>
 <li>
 Set up spray guns, gun alignment, over varnish, spray pressure, Neck forming machine adjustment, adjust can height, and plans for and takes immediate corrective action.
 </li>
 <li>
 Other duties as assigned
 
 
 
 </li>
 </ul>
 
 Safety
 
 
 
 <ul>
 <li>
 Implement the safety guard check every shift.
 </li>
 <li>
 Report any near misses he found in the area or in the plant.
 </li>
 <li>
 Commitment to use the PPE's inside the plant.
 
 
 
 </li>
 </ul>
 
 Housekeeping
 
 
 
 <ul>
 <li>
 Record in the housekeeping form.
 </li>
 <li>
 Keep the area clean at all times.
 
 
 
 </li>
 </ul>
 
 Authorities
 
 
 
 Stop or reset machines when Quality or safety problems occur, clear machine jams, and report the issues to a team leader
 
 
 
 Standards of Performance (KPI&rsquo;s)
 
 
 
 <ul>
 <li>
 Commitment to safety rules.
 </li>
 <li>
 Keep the area running in high performance.
 </li>
 <li>
 Develop the area KPI&rsquo;s
 
 
 
 </li>
 </ul>
 
 Chain Of Command
 
 
 
 <ul>
 <li>
 Report to TL.
 </li>
 <li>
 Cooperate with his colleagues on his shift
 </li>
 <li>
 Cooperate with his colleague in his area (area team)
 
 </li>
 </ul>
</div>

Back End Operator

51Talk

<div>
 
 
 Telesales Team Lead (Course Consultant &ndash; Education Industry)
 
 
 
 📍
 
 Cairo, Egypt (On-site)
 
 
 
 
 
 
 🌍
 
 About Us
 
 
 
 51Talk is a global leader in online English education, connecting students and teachers through engaging one-on-one lessons.
 
 
 
 
 
 As we continue expanding our operations in Cairo, we&rsquo;re looking for a
 
 Telesales Team Lead
 
 to manage, coach, and motivate a team of Course Consultants.
 
 
 If you&rsquo;re a dynamic sales leader who thrives in a performance-driven environment and has a passion for education, this is your opportunity to grow your career in a fast-scaling EdTech company.
 
 
 
 
 
 🎯
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 
 Lead &amp; Inspire
 
 &ndash; Supervise a team of telesales representatives, ensuring consistent achievement of daily, weekly, and monthly sales KPIs.
 </li>
 <li>
 
 Drive Sales Performance
 
 &ndash; Monitor call quality, conversion rates, and productivity to maximize team output and revenue.
 </li>
 <li>
 
 Coach for Success
 
 &ndash; Conduct regular coaching sessions, provide feedback, and support skill development in consultative selling and customer engagement.
 </li>
 <li>
 
 Analyze &amp; Report
 
 &ndash; Review performance data, identify sales trends and challenges, and develop action plans for improvement.
 </li>
 <li>
 
 Motivate &amp; Engage
 
 &ndash; Create a high-energy, positive team culture focused on collaboration, accountability, and results.
 </li>
 <li>
 
 Optimize Processes
 
 &ndash; Ensure CRM accuracy, adherence to SOPs, and implementation of best practices across all sales activities.
 </li>
 <li>
 
 Collaborate Across Teams
 
 &ndash; Partner with Marketing, Operations, and Customer Success teams to align telesales strategies with broader business goals.
 </li>
 <li>
 
 Handle Escalations
 
 &ndash; Support team members in resolving complex customer inquiries while maintaining service excellence.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree or higher.
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 3 years in telesales or customer acquisition
 
 , including
 
 at least 1 year in a leadership or supervisory role.
 
 </li>
 <li>
 
 Leadership Skills:
 
 Proven ability to motivate and manage high-performing sales teams.
 </li>
 <li>
 
 Sales Expertise:
 
 Strong understanding of telesales techniques, lead management, and conversion optimization.
 </li>
 <li>
 
 Communication:
 
 Excellent command of
 
 English and Arabic
 
 (spoken and written).
 </li>
 <li>
 
 Analytical Ability:
 
 Able to interpret performance data, set clear goals, and execute improvement plans.
 </li>
 <li>
 
 Personality:
 
 Energetic, resilient, and results-driven, with a genuine passion for helping customers and developing people.
 </li>
 </ul>
 
 
 
 
 💼
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with
 
 uncapped team-based commissions and incentives
 
 .
 </li>
 <li>
 Career growth opportunities into senior management roles.
 </li>
 <li>
 Social and medical insurance.
 </li>
 <li>
 Paid annual leave.
 </li>
 </ul>
 
 
 
 
 🚀
 
 Why Join Us
 
 
 
 At 51Talk, you&rsquo;ll lead a motivated sales team that helps thousands of learners reach their English goals.
 
 
 
 
 
 Your leadership will directly contribute to our mission of making quality education accessible worldwide &mdash; while you build your own career success story.
 
 
 
</div>

Telesales Team Lead (Course Consultant)

Explore 531+ Bms team leader in Cairo this November. Find roles across top companies and apply now to boost your career.