sales manager

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customer service representative

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aftersales retention supervisor Jobs in Cairo

aftersales retention supervisor

customer service team lead

51Talk

<div>
 
 
 About Us
 
 
 
 51Talk is a leading global online English education platform connecting teachers and students around the world through engaging one-on-one classes.
 
 
 
 
 
 We&rsquo;re on a mission to make quality education accessible for everyone &mdash; anytime, anywhere.
 
 
 Join our Cairo team and be part of a dynamic, fast-growing EdTech company that values teamwork, innovation, and professional growth.
 
 
 
 
 
 
 
 
 🌟 What You&rsquo;ll Be Doing:
 
 <ul>
 <li>
 Lead, coach, and inspire a team of advisors to consistently deliver exceptional support and service to students.
 </li>
 <li>
 Track performance metrics, conduct regular feedback sessions, and drive continuous improvement within the team.
 </li>
 <li>
 Ensure all processes and SOPs are followed to maintain excellent service quality at every touchpoint.
 </li>
 <li>
 Analyze student progress and teaching performance data to identify patterns, address challenges, and enhance results.
 </li>
 <li>
 Handle escalated cases and guide your team in resolving issues effectively to ensure high customer satisfaction.
 </li>
 <li>
 Collaborate with internal teams &mdash; including Academics, Sales, and Operations &mdash; to align service delivery with business objectives.
 </li>
 <li>
 Prepare regular performance reports and share insights to recommend operational improvements.
 </li>
 </ul>
 
 
 
 
 ✅ What We&rsquo;re Looking For:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher.
 </li>
 <li>
 At least
 
 3 years of experience
 
 in Customer Service, Education, or Operations roles, including
 
 1+ year in a team leadership position
 
 .
 </li>
 <li>
 Excellent command of
 
 English
 
 (spoken and written).
 </li>
 <li>
 Strong leadership, communication, and analytical skills.
 </li>
 <li>
 A customer-first mindset, with genuine passion for
 
 education, coaching, and people development
 
 .
 </li>
 <li>
 Ability to work in a performance-driven, fast-paced environment.
 </li>
 </ul>
 
 
</div>

Customer Service Team Lead

Jotun

<div>
 
 Jotun Egypt is looking for a Sales Support Supervisor to lead and support the Decorative Customer Service team. In this role you will ensure outstanding customer service through effective coordination, follow-up, and continuous improvement.
 
 
 
 
 
 This role is based at our head office in New Cairo and will report to the Customer Service Manager.
 
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Guide the Decorative Customer Service team members to ensure a competent and engaged workforce that meets current and future business needs.
 </li>
 <li>
 Provide supervision, support, and guidance to the team to ensure smooth daily operations and achievement of departmental and organizational objectives.
 </li>
 <li>
 Manage and support the complete order-handling process&mdash;including order entry, invoicing, and coordination with internal stakeholders, suppliers, and customers&mdash;to ensure accuracy and timely execution.
 </li>
 <li>
 Monitor daily demand received orders and collaborate with Supply Chain, Production Planning, Warehouse, and Distribution teams to secure product availability, enhance delivery performance, and analyze monthly lead times in line with internal service-level agreements.
 </li>
 <li>
 Extract, analyze, and communicate periodic operational reports to management and relevant stakeholders, providing clear visibility on order status, performance trends, and expected delivery timelines.
 </li>
 <li>
 Maintain high levels of internal and external customer satisfaction by resolving service complaints and managing Returned Material Authorization (RMA) cases, ensuring timely and effective issue resolution.
 </li>
 </ul>
 
 
 
 
 
 
 
 WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
 
 
 
 
 
 
 
 What we look for:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 5&ndash;7 years of professional experience.
 </li>
 <li>
 Must be able to communicate fluently in English &amp; Arabic.
 </li>
 <li>
 Strong understanding of supply chain and industrial operations. Proficiency in Excel, order handling, and analysis is a must.
 </li>
 </ul>
 
 
 
 
 
 POSITION INFORMATION
 
 
 
 
 
 
 
 Company:
 
 
 
 El-Mohandes Jotun S.A.E.
 
 
 
 
 
 
 Contract Type:
 
 
 
 Fixed Term (Fixed Term)
 
 
 
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 
 
 
 
 CLOSING DATE (dd.mm.yyyy):
 
 
 
 28.03.2026
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
 
 
 
 
 
 
 
 
 El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun&rsquo;s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.
 
 
 
 
 
 
 
 
 Visit our Career Page to know more about life at Jotun.
 
</div>

Sales Support Supervisor

Future Group Language Solutions

<div>
 
 Job Title:
 
 Quality Lead
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop, implement, and manage quality assurance frameworks across customer care operations (voice and non-voice).
 </li>
 <li>
 Monitor and evaluate customer interactions to ensure compliance with service standards, policies, and regulatory requirements.
 </li>
 <li>
 Analyze quality performance data and generate reports with actionable insights.
 </li>
 <li>
 Identify performance gaps and collaborate with Team Leaders to drive improvement plans.
 </li>
 <li>
 Conduct calibration sessions and provide structured feedback and coaching to enhance service quality.
 </li>
 <li>
 Lead quality improvement initiatives to enhance customer satisfaction and operational efficiency.
 </li>
 <li>
 Ensure alignment between quality standards and overall business objectives.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in Business Administration, Commerce, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in quality assurance within contact centers, fintech, banking, or e-commerce environments.
 </li>
 <li>
 Strong understanding of QA methodologies, KPIs, and performance metrics.
 </li>
 <li>
 Excellent analytical skills with the ability to interpret data and drive improvements.
 </li>
 <li>
 Strong communication skills in English and Arabic (verbal and written).
 </li>
 <li>
 Leadership, stakeholder management, and coaching capabilities.
 </li>
 <li>
 Ability to work in a fast-paced, performance-driven environment.
 
 
 
 </li>
 </ul>
 If you are detail-oriented, data-driven, and passionate about delivering exceptional customer experiences, this is your opportunity to lead quality excellence within a fast-growing fintech organization.
</div>

Quality Lead (BPO)

<div>
 
 The Client Affairs Director is responsible for leading and managing all client-facing operations across the post-sales customer journey, including property handover, customer service operations, and call center management. This role ensures a seamless and positive customer experience from unit readiness through handover and ongoing client support.
 
 
 
 
 
 The Client Affairs Director plays a critical role in strengthening customer trust, enhancing brand reputation, and ensuring the successful delivery of projects from a client experience perspective. Real estate development experience is essential, while community management exposure is considered a strong advantage.
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the Client Affairs function, overseeing customer service, call center operations, and property handover activities to ensure a consistent and high-quality client experience.
 </li>
 <li>
 Develop and implement client service strategies, policies, and procedures to enhance customer satisfaction and strengthen long-term relationships with clients.
 </li>
 <li>
 Oversee the end-to-end handover process, ensuring proper coordination with Development, Construction, Finance, and Legal teams to deliver units to clients smoothly and in line with company standards.
 </li>
 <li>
 Ensure efficient management of customer inquiries, requests, complaints, and escalations across all service channels including call center, digital platforms, and customer service offices.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), quality standards, and operational procedures to maintain high performance in customer service and call center operations.
 </li>
 <li>
 Monitor client feedback, satisfaction surveys, and service performance data to identify improvement opportunities and enhance overall client experience.
 </li>
 <li>
 Coordinate with internal departments to resolve technical, contractual, or financial client issues and ensure timely resolution of client concerns.
 </li>
 <li>
 Develop reporting dashboards and performance metrics related to handover operations, customer satisfaction, service response times, and complaint resolution.
 </li>
 <li>
 Lead, mentor, and develop the Client Affairs team to ensure high performance, service excellence, and alignment with the company&rsquo;s customer experience strategy.
 </li>
 <li>
 Support the transition of clients from handover to community management or property management teams to ensure continuity of service and resident satisfaction.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 - Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field.
 </li>
 <li>
 Professional certifications in Customer Experience or Service Management are considered an advantage.
 </li>
 </ul>
 
 
 - Previous Experience:
 
 
 <ul>
 <li>
 Minimum 5 years in a leadership role in customer service, client relations, or customer experience within the real estate development sector.
 </li>
 <li>
 Proven experience managing property handover operations, customer service teams, and call center functions in real estate developers.
 </li>
 </ul>
 
 
 - Special requirements:
 
 
 <ul>
 <li>
 Community management or property management exposure is a plus.
 </li>
 <li>
 Strong knowledge of the real estate customer lifecycle including sales support, unit handover, and post-handover service.
 </li>
 <li>
 Strong problem-solving and conflict resolution capabilities with a customer-centric mindset.
 </li>
 <li>
 Ability to analyze customer feedback and operational data to drive service improvements.
 </li>
 </ul>
</div>

Client Affairs Director

Concentrix

<div>
 
 Job Description
 
 <ul>
 <li>
 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
 </li>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
 
 
 
 
 Additional Job Description
 
 <ul>
 <li>
 2+ years of experience working in a customer service or sales capacity
 </li>
 <li>
 Prior success in achievement of personal and team sales quota/goals
 </li>
 <li>
 Experience in high-volume calling
 </li>
 <li>
 Experience learning new technology and data
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Excellent knowledge of MS Office programs
 </li>
 <li>
 Experience working with Salesforce.com or similar CRM
 </li>
 <li>
 Experience or willingness to work from home
 </li>
 </ul>
 
 
</div>

B2B Associate, Customer Acquisition

ZainTECH

<div>
 The Service Desk Team Lead is responsible for leading the Level 1 support function, ensuring efficient and high-quality delivery of first-line support across public and private cloud environments. This role combines hands-on operational oversight with team leadership to ensure effective incident management, proactive monitoring, and timely escalation. The position plays a critical role in maintaining service excellence, driving SLA adherence, and continuously improving support processes and team capabilities.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead, manage, and develop a team of L1 cloud support engineers, fostering a high-performance and customer-focused culture
 </li>
 <li>
 Own day-to-day service desk operations, ensuring effective handling of incidents, service requests, and system alerts
 </li>
 <li>
 Ensure continuous monitoring and proactive identification of issues across cloud infrastructure and services
 </li>
 <li>
 Provide guidance on initial troubleshooting across compute, storage, networking, access, and availability issues
 </li>
 <li>
 Act as the primary escalation point for L1, ensuring timely resolution or escalation to L2 and L3 teams
 </li>
 <li>
 Drive adherence to SLAs, KPIs, and operational targets, with regular performance tracking and reporting
 </li>
 <li>
 Plan and manage shift schedules to ensure optimal coverage, including 24/7 operations where required
 </li>
 <li>
 Ensure high standards of ticket quality, documentation, and knowledge base management
 </li>
 <li>
 Enforce ITIL-aligned processes across incident, problem, and change management
 </li>
 <li>
 Lead team meetings, performance reviews, and training initiatives to continuously upskill the team
 </li>
 <li>
 Collaborate with cloud engineering, security, and operations teams to ensure seamless service delivery
 </li>
 <li>
 Identify and implement process improvements, automation opportunities, and service enhancements
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in IT or cloud support environments
 </li>
 <li>
 2-3 years of experience in a supervisory or team lead capacity
 </li>
 <li>
 Relevant cloud certifications (AWS, Azure, or equivalent - Foundation/Associate level preferred)
 </li>
 <li>
 ITIL Foundation certification (preferred)
 </li>
 <li>
 Working knowledge of public cloud platforms (AWS, Azure, OCI)
 </li>
 <li>
 Understanding of private cloud and virtualization technologies (e.g., VMware, OpenStack, Hyper-V)
 </li>
 <li>
 Familiarity with monitoring, alerting, and observability tools
 </li>
 <li>
 Solid understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)
 </li>
 <li>
 Basic administration of Linux and/or Windows environments
 </li>
 <li>
 Experience with ITSM / ticketing platforms (e.g., ServiceNow, Jira, Remedy)
 </li>
 <li>
 Knowledge of ITIL principles and service management best practices
 </li>
 </ul>
</div>

Service Desk Team Lead

<div>
 <ul>
 <li>
 Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
 </li>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
 
 
 
 
 
 Additional Job Description
 
 
 <ul>
 <li>
 1+ years of experience working in a customer service or sales capacity
 </li>
 <li>
 Fluency in German (C1) and English (B1) min language level
 </li>
 <li>
 Prior success in achievement of personal and team sales quota/goals
 </li>
 <li>
 Experience in high-volume calling
 </li>
 <li>
 Experience learning new technology and data
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Excellent knowledge of MS Office programs
 </li>
 <li>
 Experience working with Salesforce.com or similar CRM
 </li>
 <li>
 Experience or willingness to work from home
 </li>
 </ul>
</div>

B2B German Renewals Specialist

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