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aftersales retention supervisor

Toyota Egypt Group

<div>
 
 
 Job Purpose:
 
 
 
 We are seeking a dynamic and results-driven Automotive professional whose primary objective is to drive higher customer retention, increase aftersales visits, and enhance vehicle repurchase rates by leading the development, coordination, and standardization of all Service Contract and Warranty Extension initiatives.
 
 
 This position requires a strong combination of technical expertise in automotive aftersales operations, data analytics, and customer lifecycle management. The ideal candidate will have the ability to influence senior stakeholders, foster cross-functional alignment, and deliver sustainable commercial impact through well-structured, customer-centric retention strategies.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Standardize retention initiatives across brands and markets for scalability and efficiency
 </li>
 <li>
 Develop and implement Service Contract and Warranty Extension products to strengthen customer loyalty and drive repurchase
 </li>
 <li>
 Conduct market intelligence and gather customer insights to support strategic decisions
 </li>
 <li>
 Monitor and report on key performance indicators such as retention rates, service penetration, and revenue
 </li>
 <li>
 Lead and execute retention product marketing initiatives
 </li>
 <li>
 Prepare business cases, financial models, and ROI analyses for new and existing initiatives
 </li>
 <li>
 Collaborate with internal and external stakeholders to design and launch competitive offerings
 </li>
 <li>
 Use data-driven insights to refine products, improve take-up rates, and enhance customer experience
 </li>
 <li>
 Conduct site visits (Gemba) to identify operational gaps and improvement opportunities.
 </li>
 <li>
 Present proposals to stakeholders with clear roadmaps and business rationale.
 </li>
 <li>
 Design implementation frameworks including training, change management, operational, and financial processes
 </li>
 <li>
 Train and support after-sales teams to effectively deliver Service Contract and Warranty programs
 </li>
 </ul>
 
 
 Competencies:
 
 
 <ul>
 <li>
 Strong analytical and financial skills
 </li>
 <li>
 Experienced in project management and stakeholder coordination
 </li>
 <li>
 Effective in presentations, influencing, and negotiation
 </li>
 <li>
 Good business sense and commercial awareness
 </li>
 <li>
 Results-oriented with an entrepreneurial mindset
 </li>
 <li>
 Clear communicator and team motivator
 </li>
 <li>
 Energetic, motivated, and able to inspire teams
 </li>
 </ul>
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or master&rsquo;s in business administration, Engineering, or related field
 </li>
 </ul>
 
 
 Minimum Experience:
 
 
 <ul>
 <li>
 4+ years in the automotive sector
 </li>
 <li>
 3+ years in management with proven experience in loyalty, aftersales, and retention
 </li>
 <li>
 Exposure to warranty, service contracts, or insurance-related products is a strong plus
 </li>
 </ul>
</div>

Aftersales Retention Supervisor

elmenus

<div>
 
 Job Description
 
 
 
 The Talent management is responsible for providing effective People-related matters advice to business managers, and staff to support the delivery of elmenus organizational objectives and outcomes. Responsibility includes performance management, manpower planning, talent development, and People experience. She/he works to enhance the people experience. She/he works closely with managers &amp; employees to improve work relationships, build morale, increase productivity and retention
 
 
 Job requirements
 
 
 
 Job Duties
 
 
 
 Managing both onboarding and offboarding procedures to ensure a consistent and positive people-oriented experience.
 
 
 Maintaining a profound understanding of legal prerequisites relevant to day-to-day employee management, mitigating legal risks, and ensuring adherence to regulations. Collaborating with the legal department when necessary.
 
 
 Collaborating closely with both management and employees to enhance workplace relationships, foster team morale, and enhance productivity and employee retention.
 
 
 Providing guidance and interpreting HR policies as needed.
 
 
 Participating in the development and oversight of training initiatives, ensuring their effectiveness and following up to verify the achievement of training goals.
 
 
 Bachelor&rsquo;s degree in business administration or a relevant field.
 
 
 3+ years of working experience as a Talent Management/Supervisor Manufacturing or Logistics Sector in a fast-paced, hands-on environment.
</div>

Talent Management (Team Leader)

Mubasher.Info معلومات مباشر

<div>
 
 
 Location:
 
 &nbsp;Cairo, Egypt
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 We are looking for an experienced Senior Sales Executive&nbsp;to manage and strengthen relationships with existing customers while ensuring the successful delivery of financial content and digital financial solutions.
 
 
 The role focuses on customer retention, account management, service coordination, and revenue growth, ensuring clients receive maximum value from offerings such as Investor Relations (IR) services, financial content solutions, and Decypha platform services.
 
 
 The&nbsp;
 
 Senior Sales Executive
 
 &nbsp;will act as the key communication link between clients and internal teams, including technical and finance departments, ensuring smooth execution of services and timely payment collection.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Customer Relationship Management
 
 
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with existing GCC and international customers.
 </li>
 <li>
 
 </li>
 <li>
 Act as the primary communication point&nbsp;for all client interactions.
 </li>
 <li>
 
 </li>
 <li>
 Maintain continuous engagement with clients to ensure long-term retention and satisfaction.
 </li>
 <li>
 
 </li>
 <li>
 Address customer concerns and coordinate internally for timely resolution.
 </li>
 </ul>
 
 
 Account Retention &amp; Sales Growth
 
 
 
 
 
 <ul>
 <li>
 Manage contract renewals and account retention.
 </li>
 <li>
 
 </li>
 <li>
 Identify opportunities to expand services within existing customer accounts.
 </li>
 <li>
 
 </li>
 <li>
 Present financial products and services effectively to increase revenue from current clients.
 </li>
 <li>
 
 </li>
 <li>
 Prepare professional proposals and communicate product value clearly.
 </li>
 </ul>
 
 
 Service Delivery Coordination
 
 
 
 
 
 <ul>
 <li>
 Work closely with technical and development teams&nbsp;to ensure services are delivered accurately and on time.
 </li>
 <li>
 
 </li>
 <li>
 Translate client requirements into clear operational tasks for internal teams.
 </li>
 <li>
 
 </li>
 <li>
 Monitor project progress and ensure deliverables meet agreed timelines.
 </li>
 </ul>
 
 
 Cross-Department Collaboration
 
 
 
 
 
 <ul>
 <li>
 Maintain continuous coordination with technical, product, and finance teams.
 </li>
 <li>
 
 </li>
 <li>
 Ensure alignment between sales commitments and operational execution.
 </li>
 <li>
 
 </li>
 <li>
 Share client feedback to support service and product improvements.
 </li>
 </ul>
 
 
 Financial Follow-up &amp; Collections
 
 
 
 
 
 <ul>
 <li>
 Coordinate with the finance team&nbsp;to ensure accurate invoicing.
 </li>
 <li>
 
 </li>
 <li>
 Follow up with customers to ensure timely payment and collections.
 </li>
 <li>
 
 </li>
 <li>
 Monitor outstanding balances and proactively resolve payment delays.
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Marketing, or related field.
 </li>
 <li>
 
 </li>
 <li>
 3&ndash;6 years of experience&nbsp;in sales, account management, or client relationship management.
 </li>
 <li>
 
 </li>
 <li>
 Experience in financial services, financial data platforms, or Investor Relations solutions&nbsp;is preferred.
 </li>
 <li>
 
 </li>
 <li>
 Familiarity with CRM tools and sales tracking systems.
 </li>
 </ul>
 
 
 Key Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong English communication skills&nbsp;(written and verbal).
 </li>
 <li>
 
 </li>
 <li>
 High sales and negotiation skills&nbsp;with a proven ability to close and grow accounts.
 </li>
 <li>
 
 </li>
 <li>
 Strong customer relationship and retention capabilities.
 </li>
 <li>
 
 </li>
 <li>
 Ability to coordinate effectively with technical and finance teams.
 </li>
 <li>
 
 </li>
 <li>
 Excellent presentation and proposal preparation skills.
 </li>
 <li>
 
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 
 </li>
 <li>
 Proactive problem-solving and follow-up ability.
 </li>
 </ul>
 
 
 
</div>

Senior Sales Executive – Financial Content & Solutions

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
 </li>
 <li>
 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
 </li>
 <li>
 Extract and combine data to generate standard reports.
 </li>
 <li>
 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
 </li>
 <li>
 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
 </li>
 <li>
 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
 </li>
 <li>
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
 </li>
 <li>
 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Sell standard products and services to customers and/or supervise a team of sales advisors.
 </li>
 <li>
 Support others by carrying out routine inventory tasks, following established procedures.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration or Relevant field of study preferred
 </li>
 </ul>
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
 </li>
 <li>
 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
 </li>
 <li>
 Accurately identify and understand the key buying influences pertaining to an opportunity.
 </li>
 <li>
 Able to quickly and accurately define the needs of the key buying influencers.
 </li>
 <li>
 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
 </li>
 <li>
 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 </li>
 <li>
 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
 </li>
 <li>
 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
 </li>
 <li>
 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
 </li>
 <li>
 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
 </li>
 <li>
 Capable of carefully preparing for client interactions using established frameworks.
 </li>
 </ul>
</div>

Retail Sales Executive

Egyptian Banks Company

<div>
 <ul>
 <li>
 Establish and manage centralized physical and electronic document archives, ensuring secure storage and efficient retrieval.
 </li>
 <li>
 Develop, implement, and enforce corporate document control policies, procedures, standards, and naming/coding conventions.
 </li>
 <li>
 Ensure accurate document classification, indexing, version control, retention, and disposal across all departments.
 </li>
 <li>
 Lead the implementation, administration, and continuous improvement of Document Management Systems (DMS).
 </li>
 <li>
 Design and optimize document workflows, metadata standards, and formatting consistency.
 </li>
 <li>
 Control document access rights, confidentiality levels, and user permissions in line with governance requirements.
 </li>
 <li>
 Ensure compliance with internal policies, regulatory requirements, and audit standards through periodic reviews and audits.
 </li>
 <li>
 Act as the central point of contact for document control matters and coordinate with document owners and stakeholders.
 </li>
 <li>
 Train and support users on document control procedures, DMS usage, and best practices.
 </li>
 <li>
 Lead continuous improvement initiatives, develop KPIs, and supervise document control staff and service providers.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Management, MIS, Library Science, Commerce, or Law (English).
 </li>
 <li>
 Minimum 12 years of experience in document control or records management, including 5 years in a managerial role.
 </li>
 <li>
 Strong expertise in document lifecycle management, classification, version control, and retention.
 </li>
 <li>
 Hands-on experience with physical and electronic archives and at least one Document Management System (DMS).
 </li>
 <li>
 Proficiency in Microsoft Office and SharePoint / Microsoft 365 (Advanced Excel preferred).
 </li>
 <li>
 Excellent Arabic and English communication skills, with strong leadership, governance awareness, and attention to detail.
 </li>
 </ul>
</div>

Assistant Manager, Document Control

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
 
 
 You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
 
 
 Are you ready to love your job? The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success.
 
 
 
 What You'll Do
 
 
 
 
 Product Adoption
 
 
 
 <ul>
 <li>
 Develop and implement strategies to increase product usage and ensure full adoption by customers.
 </li>
 <li>
 Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and Time to Value (TTV).
 </li>
 <li>
 Provide personalized product education to customers, showcasing new features and updates to maximize value.
 </li>
 <li>
 Identify under-engaged customers and implement targeted interventions (e.g., training and support) to boost engagement.
 </li>
 <li>
 Collaborate with Customer Success teams to align on customer goals and product strategies, and relay customer insights to PSOs and BUs.
 </li>
 <li>
 Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.
 </li>
 <li>
 Support the Customer Operations Manager in re-engaging under-utilizing customers.
 </li>
 <li>
 Manage risks by identifying and addressing potential issues impacting product adoption.
 </li>
 <li>
 Act as a functional Product SME, providing customers with setup and configuration support.
 </li>
 <li>
 Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.
 </li>
 <li>
 Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.
 </li>
 <li>
 Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.
 </li>
 <li>
 Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.
 </li>
 <li>
 Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.
 
 
 </li>
 </ul>
 
 Data Steward
 
 
 
 <ul>
 <li>
 Implement data governance policies defined by the Data Owner and ensure adherence to standards.
 </li>
 <li>
 Monitor data quality, consistency, and compliance on an ongoing basis.
 </li>
 <li>
 Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 <ul>
 <li>
 Educational Background
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or a related field.
 </li>
 <li>
 Master&rsquo;s degree in a relevant discipline (e.g., Business Administration, Product Management) is preferred but not required.
 
 </li>
 </ul>
 </ul>
 
 Certifications (Must Have)
 
 
 
 <ul>
 <li>
 ITIL (Information Technology Infrastructure Library) certification &ndash; minimum Foundation level.
 
 
 </li>
 </ul>
 
 Certifications (Optional / Preferred)
 
 
 
 <ul>
 <li>
 Project Management certifications such as PMP or PRINCE2.
 </li>
 <li>
 Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).
 </li>
 <li>
 Additional certifications in project management or data analysis are considered a plus.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in Customer Success, Product Adoption, or Account Management, preferably within SaaS, IT, or service industries.
 </li>
 <li>
 Proven track record of increasing product adoption and improving customer satisfaction through targeted initiatives.
 </li>
 <li>
 Experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.
 </li>
 <li>
 Hands-on experience with CRM systems and data analysis tools to identify trends and support retention strategies.
 </li>
 <li>
 Demonstrated ability to document workflows and align onboarding processes with the broader customer journey.
 
 
 </li>
 </ul>
 Functional skills
 
 
 <ul>
 <li>
 Communication
 </li>
 <li>
 Teaching &amp; Training
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Content &amp; Knowledge Management
 
 
 </li>
 </ul>
 Technical skills
 
 
 <ul>
 <li>
 Knowledge of Products / Services
 </li>
 <li>
 Customer Relationship Management Tools
 </li>
 <li>
 Data Analytics
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Specialist Product Adoption (Power BI)

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Call Center Representative - UAE Account

Explore 65+ Aftersales retention supervisor in Cairo this March. Find roles across top companies and apply now to boost your career.