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arabic customer service agent.

cashier

contracts supervisor

corporate sales executive

customer care supervisor

Waffarha

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee customer service operations across Egypt and KSA, ensuring high-quality support and compliance with company policies.
 </li>
 <li>
 Manage a multi-channel team handling chat, inbound calls, and merchant support for both countries.
 </li>
 <li>
 Supervise and resolve CPA complaints promptly, maintaining service standards and customer trust.
 </li>
 <li>
 Support and enhance customer experience across various services including bill payments, offers, and gaming.
 </li>
 <li>
 Lead payment troubleshooting in collaboration with vendors to ensure smooth transaction processes.
 </li>
 <li>
 Drive team development, providing coaching, mentoring, and proactive solutions to operational challenges.
 </li>
 <li>
 Utilize AI tools and technologies to improve efficiency and enhance call center performance.
 </li>
 <li>
 Monitor performance management metrics (AHT, SLA, CSAT, FCR, etc.), analyze trends, and take corrective action.
 </li>
 <li>
 Conduct regular quality assurance checks, ensuring agents meet service and communication standards.
 </li>
 <li>
 Act as the main contact for escalation handling, ensuring timely resolution of customer and merchant concerns.
 </li>
 <li>
 Prepare reporting and insights for management, highlighting performance, risks, and opportunities for improvement.
 </li>
 <li>
 Collaborate with cross-functional teams (Product, Marketing, IT, Vendor Relations) to resolve service-impacting issues.
 </li>
 <li>
 Ensure full compliance with company policies, regulatory requirements, and data protection standards.
 </li>
 <li>
 Identify and implement process improvements to drive operational efficiency and customer satisfaction.
 </li>
 <li>
 Foster a culture of accountability, customer-centricity, and continuous improvement.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher.
 </li>
 <li>
 Minimum 5 years of experience in customer service, with at least 3 years in a supervisory role.
 </li>
 <li>
 Strong command of English, both written and spoken.
 </li>
 <li>
 Proven leadership, team development, and communication skills.
 </li>
 <li>
 Ability to make data-driven decisions and manage change effectively.
 </li>
 <li>
 Experience in managing multi-country operations (Egypt &amp; KSA) is preferred.
 </li>
 <li>
 Knowledge of AI applications in call centers is an added advantage.
 </li>
 <li>
 Passion for education, customer satisfaction, and operational excellence.
 </li>
 </ul>
</div>

Customer Care Supervisor

Air Arabia

<div>
 Date: 4 Aug 2025
 
 
 Company: Air Arabia Egypt (E5)
 
 
 Location:
 
 
 Cairo, EG
 
 
 Country: EG
 
 
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

Amazon

<div>
 
 Description
 
 
 
 The Facilities Supervisor &ndash; Maintenance will have a significant impact on customer experience. The Facilities Supervisor &ndash; Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Supervisor &ndash; Maintenance will develop plans on how to accomplish engineering departmental goals.
 
 
 Key job responsibilities
 
 
 The Facilities Supervisor &ndash; Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Responsibilities Will Include
 
 
 
 <ul>
 <li>
 To provide supervision and leadership to Maintenance Technicians
 </li>
 <li>
 To develop and deliver Preventive Maintenance programs
 </li>
 <li>
 To be experienced in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors &amp; scanners, motor starters, relays, limit switches, electronic sensors, servo drives, frequency inverters, linear drives, sorters, mechanical components (rolls, bearing, belts)
 </li>
 <li>
 To act as an ambassador for safety within the team and to promote safe working across the site
 </li>
 <li>
 To support technicians by motivating, providing knowledge and hands on experience
 </li>
 <li>
 To develop and maintain a good working relationship across all levels in the organization
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance
 </li>
 <li>
 Ability to prioritize and manage resources under high pressure
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines with at least 2 years&rsquo; experience.
 </li>
 <li>
 Solid foundational knowledge of PLC based controls systems and mechanical componets
 </li>
 <li>
 Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
 </li>
 <li>
 Understanding of OEE and equipment performance metrics.
 </li>
 <li>
 Knowledge of Statutory Compliance requirements.
 </li>
 <li>
 Experience in mentoring and developing junior technicians.
 </li>
 <li>
 Experience of contractor management.
 </li>
 <li>
 Proven ability to troubleshoot under high pressure.
 </li>
 <li>
 Ability to communicate (written &amp; verbal) in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage, lead, and influence others on the team
 </li>
 <li>
 Demonstrated ability to multi-task and prioritize many different projects and workload
 </li>
 <li>
 Experience of multi-contractor management
 </li>
 <li>
 Must be highly self-motivated and customer-centric
 </li>
 <li>
 Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
 </li>
 <li>
 Experience with packaging machines or conveyor systems
 </li>
 <li>
 Experience in international environment
 </li>
 <li>
 Knowledge in OEE and EAM tools
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2862640
</div>

Facilities Supervisor - Maintenance Engineering

KONE

<div>
 
 Certified as a Top Employer, KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency &mdash; putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
 
 
 
 
 
 It's time to make a move. Join our flow
 
 
 
 
 We are looking for an
 
 energetic and enthusiastic
 
 Project Admin and Document Controller to join our team in the Cairo office. Project Administrator will supports the Project Manager by performing project management tasks that do not require decision making. These include monitoring and maintenance of the project financial forecast as well as correct posting of actuals, managing project documentation, invoice triggering and payment monitoring.
 
 
 
 
 What will you do?
 
 
 
 
 <ul>
 <li>
 Project Admin is responsible for collecting information for Project Manager&rsquo;s and Supervisor decision making.
 </li>
 <li>
 Monitors the project schedule (e.g. expiring S-plan milestones) for helping to maintain the project plan and notifies Project Manager about the need to update schedules.
 </li>
 <li>
 Supports Project Manager and Supervisor with the customer correspondence, getting approvals and signatures on time, preparing documentation for the right stakeholders and ensuring that all documentation is available when needed and correctly archived.
 </li>
 <li>
 Responsible for monitoring invoicing status vs. billing plan and reports deviations. Verifies collection and reports deviations, preparing status information for forecast reviews and for contacting customer when issues are found.
 </li>
 <li>
 Responsible for monitoring and updating cost forecast with actuals and incoming invoices. Ensures that revenue and cost forecasts are updated monthly, and always before S-plan milestones 2z, 3c and 5, and that relevant guidelines regarding forecast change approvals are followed
 </li>
 <li>
 Responsible for the correct creation in the system of the PRs upon Supervisor and Project Manager request, ensuring all needed information is filled in. Contacts Purchasing Coordinator for clarification when needed.
 </li>
 <li>
 Based on Supervisor input, s/he is responsible for ensuring that the labor is accurately planned before installation activities are performed, including the correct creation of subcontracting PRs and the correct planning of the installation hours by KONE fitters and testers in the corresponding activities in the system.
 </li>
 <li>
 Participates as needed in the Pre-Delivery Review and is responsible for the correctness of the cost planning in order to have a correct start of PoC (Percentage of Completion) Revenue Recognition at MS3c confirmation.
 </li>
 <li>
 Supports Supervisor with the document management of the fitters and subcontractors in coordination with the Installation Resource Manager
 </li>
 <li>
 Handles project&rsquo;s requests for logistics needs and supports PM and Supervisor in this task, coordinating with Logistics Coordinator.
 </li>
 <li>
 Responsible for monitoring actual costs vs. plans and reports deviations. Prepares revenue and cost plan status information for forecast reviews.
 </li>
 <li>
 Responsible for use of correct activities and cost elements in the booking of actual costs.
 </li>
 <li>
 Checks invoices without POs/GRs, books against planned primary costs.
 </li>
 <li>
 Responsible for administration of change orders / variation sales, ensuring timely handling of contract changes including performing correct order registration and booking in the system and ensuring appropriate communication of changes across all relevant FL and SL functions.
 </li>
 <li>
 Responsible for handling the contract / scope related claims in agreement with the Project Manager, filing, managing and keeping track of the customer correspondence and documentation related to these.
 </li>
 <li>
 Monitors project gates and S-Plan accuracy and compliance, maintaining the S-plan schedule in the system between MS 0b and 2z as instructed by the Project Manager and coordinated with the CSE Team.
 </li>
 <li>
 Compiles end of project documentation sets for submission to Customer, Maintenance and for archiving.
 </li>
 <li>
 After the pre-closing review, in coordination with Project Manager and Supervisor, s/he is responsible for setting in the system the accurate planning of the remaining costs for an accurate creation of Late Costs plan.
 </li>
 <li>
 Responsible for ensuring correct system status management for sales recognition of the orders, for their closing and for preparing them to be archived
 
 
 </li>
 </ul>
 
 
 Are you the one?
 
 
 
 
 <ul>
 <li>
 Bachelor degree in Finance.
 </li>
 <li>
 Minium 3 years of experience in similar role.
 </li>
 <li>
 Excellent Arabic and English language skills.
 </li>
 <li>
 SAP experience is mandatory.
 </li>
 <li>
 Strong skills in Microsoft Office tools.
 </li>
 <li>
 Strong analytical skills and attention to detail.
 </li>
 <li>
 Excellent communication and organizational abilities.
 
 
 </li>
 </ul>
 
 
 What do we offer?
 
 
 
 
 <ul>
 <li>
 Great dynamic team promoting a collaborative environment.
 </li>
 <li>
 Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
 </li>
 <li>
 Comprehensive learning and development programs covering a wide range of professional skills.
 </li>
 <li>
 Engaging job with position description and clear targets.
 </li>
 <li>
 Regular feedback through performance discussions.
 </li>
 <li>
 Opportunities for individual development.
 </li>
 <li>
 Mentoring and coaching programs.
 </li>
 <li>
 Flexibility, trust, and respect.
 </li>
 <li>
 Value-based culture, behaviours, and ethics.
 </li>
 <li>
 Sustainability and innovation.
 </li>
 <li>
 Working for a successful organization.
 
 
 </li>
 </ul>
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Project Admin & Document Controller

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator / Receptionist

Classera

<div>
 The
 
 Partner Success Supervisor (Activation Supervisor)
 
 role is essentially about
 
 ensuring that schools and educational institutions fully adopt and actively use Classera&rsquo;s platform and services
 
 after signing the contract, while also supporting them to get the most value out of the system.
 
 
 Here&rsquo;s a
 
 clear, simplified breakdown
 
 of the job based on what you provided:
 
 
 
 Main Purpose of the Role
 
 
 
 To work closely with assigned schools to
 
 activate, train, and support
 
 them in using all features of the Classera system, ensuring smooth digital transformation, high adoption rates, and ongoing engagement. The role bridges
 
 project implementation, customer training, account management, and basic technical support
 
 .
 
 
 
 Key Responsibilities
 
 
 
 
 Activation &amp; Adoption
 
 
 
 <ul>
 <li>
 Develop and execute yearly activation plans for each school (activities, events, digital tools).
 </li>
 <li>
 Ensure schools set up the platform correctly (students, teachers, parents, classes, schedules).
 </li>
 <li>
 Train school staff (teachers, administrators, supervisors) on how to use the system.
 </li>
 <li>
 Follow up on activation of all platform features (assignments, tests, virtual classrooms, digital content, mobile apps, etc.).
 
 
 </li>
 </ul>
 
 Ongoing School Support
 
 
 
 <ul>
 <li>
 Make regular school visits and online meetings (weekly/bi-weekly).
 </li>
 <li>
 Provide first-line problem solving and escalate issues to technical support when necessary.
 </li>
 <li>
 Monitor and ensure timely resolution of support tickets.
 </li>
 <li>
 Support schools in running competitions, initiatives, and events.
 
 
 </li>
 </ul>
 
 Performance Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track activation and usage rates in the CRM.
 </li>
 <li>
 Prepare and share reports with school management (weekly, monthly, quarterly, yearly).
 </li>
 <li>
 Analyze data to identify improvement areas and adjust activation strategies.
 
 
 </li>
 </ul>
 
 Relationship &amp; Account Management
 
 
 
 <ul>
 <li>
 Maintain strong relationships with school leaders, owners, and key staff.
 </li>
 <li>
 Work towards high customer satisfaction and contract renewals
 </li>
 <li>
 Identify additional needs and upsell other education partner services.
 
 
 </li>
 </ul>
 
 Collaboration
 
 
 
 <ul>
 <li>
 Coordinate with the Partner Success Manager, General Manager, training, marketing, and product teams.
 </li>
 <li>
 Assist marketing with case studies, success stories, and identifying new opportunities.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Experience: 0&ndash;3 years in LMS/e-learning platforms (Classera experience is a plus).
 </li>
 <li>
 Education: Bachelor&rsquo;s degree (preferably in education, instructional technology, or related fields).
 </li>
 <li>
 Technical Skills: Proficiency in Microsoft Office, LMS systems, and basic project management.
 </li>
 <li>
 Soft Skills: Strong communication, relationship building, problem-solving, training, and time management.
 </li>
 <li>
 Languages: Full proficiency in Arabic and English.
 
 
 </li>
 </ul>
 You&rsquo;re the
 
 bridge between the technology and the school
 
 &mdash;making sure they not only understand the tools but also love using them. You train, follow up, motivate, troubleshoot, and ensure the system becomes an essential part of their daily academic life.
</div>

e-Learning Specialist

Mantrac Group

<div>
 
 This ideal candidate will be responsible for providing timely and effective technical assistance to offshore customers, both existing and potential, across different regions and markets. The Offshore Sales specialist will use various communication channels, such as phone, email, chat, etc., to troubleshoot and resolve customer issues, answer inquiries, and provide product information and guidance. The technical support specialist will also seek to expand the customer base by identifying and reaching out to new prospects, generating leads, and following up on referrals. Will work closely with the sales and marketing teams to ensure customer satisfaction and retention, and to achieve the company&rsquo;s revenue and growth goals.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide technical and commercial quotations to customers through different channels.
 </li>
 <li>
 Influence and promote customer satisfaction, service and support.
 </li>
 <li>
 Resolve customer problems to restore and promote good public relations.
 </li>
 <li>
 Establish and maintain relationships with vendors.
 </li>
 <li>
 Develop and maintain effective parts department processes to ensure customer satisfaction.
 </li>
 <li>
 Share best practices and implement common processes department wide.
 </li>
 <li>
 Receive phone-in and walk-in and E-mail customers&rsquo; request for parts
 </li>
 <li>
 Locate parts for customers on various machines, CAT, and other brands we service
 </li>
 <li>
 Find parts using automated system
 </li>
 <li>
 Maintain good notes, organized desk for easy and quick access to information
 </li>
 <li>
 Work cooperatively with fellow team members to accomplish warehouse/parts goals
 </li>
 <li>
 Help fellow counter personnel find parts information more efficiently
 </li>
 <li>
 Assist the supervisor in projects when called upon
 </li>
 <li>
 Appropriately suggest the purchase of additional items when selling a part
 </li>
 <li>
 Provide leads to PSSRs, Service shops, etc.
 </li>
 <li>
 Direct customers to the proper service techs, when more information is needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree of Mechanical or Electrical engineering
 </li>
 <li>
 Min. 1 - 2 years of technical experience, especially sales
 </li>
 <li>
 Excellent command of English language, French is a plus
 </li>
 <li>
 Willingness to travel
 </li>
 <li>
 Strong verbal, written, and interpersonal skills
 </li>
 </ul>
 
 
</div>

Inside Sales Engineer

Explore 301+ Customer care supervisor in Cairo this September. Find roles across top companies and apply now to boost your career.