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customer care supervisor

TLD-THE LAND DEVELOPERS

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 Job Purpose
 
 
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 The Customer Care Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring an exceptional customer experience through efficient handling of inquiries, complaints, and service requests. This role includes coaching and motivating the team to achieve performance goals, maintain high-quality standards, and resolve customer issues promptly.
 
 
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 Key Responsibilities:
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 Supervise and support the customer care team to deliver outstanding service to clients and the sales team.
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 Manage and resolve escalated client complaints and service issues promptly and effectively.
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 Monitor the customer care process from post-sale to handover, ensuring a seamless experience.
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 Collaborate closely with the handover team to facilitate effective property handover processes, including documentation, final inspections, and snagging.
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 Coordinate with internal departments (sales, legal, engineering, facility management) to address customer queries.
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 Ensure accurate documentation of all customer interactions, service issues, and resolutions.
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 Track customer satisfaction metrics and develop strategies to enhance service delivery.
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 Conduct regular training sessions for the customer care team to improve service quality.
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 Oversee the collection of customer feedback (surveys, calls, etc.) and analyze trends for service improvement.
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 Assist in the creation and enforcement of service policies, standards, and procedures.
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 Provide regular reports to senior management on service performance, key issues, and client concerns.
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 Key Accountabilities
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 Ensure the customer care team operates efficiently and effectively, meeting service standards and supporting internal stakeholders.
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 Take ownership of escalated issues, providing prompt resolutions to maintain client satisfaction and protect the company's reputation.
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 Oversee all stages of the customer care lifecycle to guarantee consistent quality and smooth transitions.
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 Facilitate collaboration across departments to efficiently address and resolve customer concerns.
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 Maintain accurate and comprehensive records to support transparency, follow-up actions, and compliance.
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 Analyze satisfaction data to identify gaps and implement initiatives that enhance the overall customer experience.
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 Manage feedback mechanisms and utilize insights to drive continuous service improvements.
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 Job Specification (Qualifications)
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 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field. MBA is a plus.
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 Minimum of 5 years of experience in customer service or CRM roles, preferably within the real estate sector.
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 Strong knowledge of the real estate customer lifecycle, collections, and handover processes.
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 Proficiency in CRM software and Microsoft Office tools.
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 Excellent communication (verbal &amp; written) and interpersonal skills.
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 Problem-solving mindset with strong attention to detail and follow-through.
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</div>

Customer Care Supervisor

51Talk

<div>
 
 
 CM TLT (Customer Support/Customer Care Team Lead/Supervisor)
 
 
 
 
 What You&rsquo;ll Do:
 
 
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 Lead and coach a team of advisors to ensure consistent delivery of high-quality service.
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 Monitor team performance and provide regular feedback to support skill development and continuous improvement.
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 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
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 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
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 Handle escalated cases and guide the team in delivering effective solutions and maintaining high customer satisfaction.
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 Coordinate with cross-functional teams (e.g., Academic, Sales) to support business goals and student success.
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 Prepare performance reports and propose service enhancements based on data and frontline insights.
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 </ul>
 
 
 Requirements:
 
 
 <ul>
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 Bachelor&rsquo;s degree or above.
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 At least 3 years of experience in customer service or education-related roles, with 1 year in a leadership or supervisory position.
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 Professional proficiency in English in both writing and speaking.
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 Strong leadership, communication, and problem-solving skills.
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 Customer-focused mindset with a passion for education and team development.
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 </ul>
 
 
</div>

Customer Service Supervisor

Rashideen Egypt For Trade Company (L.L.C)

<div>
 The Sales Supervisor is responsible for leading and motivating the sales team to achieve individual and team sales targets. This role involves overseeing daily operations, ensuring high levels of customer satisfaction, implementing sales strategies, and training sales staff to maximize performance.
 
 
 
 Responsibilities
 
 
 
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 Supervise, guide, and motivate the sales team to achieve or exceed sales targets.
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 Monitor sales performance metrics and generate reports for management.
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 Support and train team members on sales techniques, product knowledge, and customer service.
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 Ensure high levels of customer satisfaction through excellent service.
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 Handle escalated customer issues in a timely and professional manner.
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 Collaborate with the Sales Manager to plan and implement effective sales strategies..
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 Maintain a clean and organized sales environment.
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 Ensure compliance with company policies and procedures.
 
 
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 Requirements
 
 
 
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 Proven experience as a Sales Supervisor
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 Strong understanding of sales principles and customer service practices.
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 Excellent communication and interpersonal skills.
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 Leadership ability with a hands-on, team-oriented approach.
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 Good organizational and time-management skills.
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 Car owner (must)
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 </ul>
</div>

Sales Supervisor

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
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 Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
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 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)
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 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment
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 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp; Cycle count based on the agreed schedule
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 Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp; SOP
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 Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
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 Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.
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 Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages
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 Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
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 Discussing with the Store supervisor all issues/problems and propose solutions
 
 
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 Qualifications
 
 
 
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 You have at least 3-5 years of experience in supermarket or restaurant
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 You are someone energized by the unknown and look forward to learning each day on the job.
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 Good communication skills, and always like to be hands-on with several tools.
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 Additionally, you have robust interpersonal and intercultural skills.
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 Language skills: Fluent English and Arabic would be highly advantageous
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Assistant Store Supervisor

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
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 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
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 Safety Measures
 
 
 
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 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
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 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
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 Administers first aid to passengers where necessary.
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 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
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 Customer Service
 
 
 
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 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
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 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
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 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
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 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
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 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
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 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
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 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
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 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
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 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
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 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
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 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
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 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
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 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
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 Qualifications (Academic, Training, Languages)
 
 
 
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 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
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 Training in First Aid, Safety and Emergency Procedures are an added value.
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 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
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 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
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 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
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 Capable of handling difficult situations and angry customers without compromising corporate image.
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 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
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 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
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 Very good verbal and written communication skills.
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 Excellent time management and problem-solving skills.
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 Proficient in Microsoft Office.
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 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
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 Work Experience
 
 
 
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 Fresh graduates are encouraged to apply for this role.
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 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
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 Active cabin crew license is an advantage.
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 Capable of working in shift pattern and for extended working hours.
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 Shows high flexibility and adaptability to frequent changes and busy schedules.
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 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
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</div>

Cabin Crew - Cairo

Expeditors

<div>
 &ldquo;We&rsquo;re not in the shipping business; we&rsquo;re in the information business&rdquo; -Peter Rose, Expeditors Founder
 
 
 Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
 
 
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 18,000 trained professionals
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 350+ locations worldwide
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 Fortune 500
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 Globally unified systems
 
 
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 Job Description
 
 
 
 Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.
 
 
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 Ensure smooth and timely freight process flow.
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 Prepare various documents for international transportation.
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 Ensure accurate and timely client and vendors billing and data entry into our operating system.
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 Interact with our customers in arranging their international export shipments, meeting customer service standards.
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 Understand department process flow, constantly looking for areas to improve efficiency.
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 Ensure all customers standard operating procedures are followed as per Customer SOP.
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 Monitor shipment reports to ensure total customer satisfaction.
 
 
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 Support the Supervisor in the following areas:
 
 
 
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 Allocating workloads within team to ensure smooth operations during peak activity or staff absence. Monitoring workboards to ensure internal KPI&rsquo;s are met e.g. timely data entry
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 Build and maintaining strong relationships with customers.
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 Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
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 Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
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 Monitor invoicing and BNP report where needed.
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 Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
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 Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.
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 Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
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 Be continuously open and positive to implementing new system changes and enhancements with the team.
 
 
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 Qualifications
 
 
 
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 A good understanding of Expeditors&rsquo; products, services and systems
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 Good market and product knowledge
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 Hazardous Materials certification (preferred)
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 5 years of industry specific qualification (country specific)
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 Customer focus
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 Expeditors&rsquo; applications and system knowledge
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 Software proficiency, especially Microsoft Office (Excel, Word etc.).
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 Written and verbal communication skills; English proficiency
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 Effective interpersonal skills, including listening, providing feedback, and teamwork
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 Process improvement
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 Proactive, strong organizational skills; time management
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 Self-reflecting and open to feedback
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 Initiative and ability to work in autonomy
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 Reinforcing company culture
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 Proven leadership attitude and background; building team environment
 
 
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 </ul>
 
 Additional Information
 
 
 
 Expeditors offers excellent benefits:
 
 
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 Paid Vacation, Holiday, Sick Time
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 Health Plan: Medical
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 Life Insurance
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 Employee Stock Purchase Plan
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 Training and Personnel Development Program
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 </ul>
</div>

Ocean Export Lead Agent

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 The Opportunity
 
 
 
 Quality Checker Account maintenance and servicing who will be responsible for the below:
 
 
 <ul>
 <li>
 Conduct regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc
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 Meet targets on productivity and quality as per the targets and metrics defined for the process.
 </li>
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 Instructions/requests to be correctly interpreted, understood and implemented.
 </li>
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 All files to be audited/checked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved
 </li>
 <li>
 Ensure that the process related procedures are implemented and followed by the CSEs as per the process manuals and any procedural updates implemented as required, once cascaded.
 </li>
 <li>
 Gain complete / end-end process knowledge
 </li>
 <li>
 Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Acquire and update knowledge on procedures related to relevant HBFR processes.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 </li>
 <li>
 Ensure that the productivity, sales and quality levels are achieved as per the standards set for the process.
 </li>
 <li>
 Demonstrate ways to improve customer service, increase productivity and increase sales.
 </li>
 <li>
 Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
 </li>
 <li>
 Participate in team meeting / team activities and work towards sustaining team spirit.
 </li>
 <li>
 Support achievement of team objectives
 </li>
 <li>
 Foster/coach and assist development of co-workers and CSEs
 </li>
 <li>
 Proactively identify issues, if any, and escalate.
 </li>
 <li>
 Provide service to customers by performing QCs on the customer demands already processed by CSEs keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
 </li>
 <li>
 Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
 </li>
 <li>
 To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
 
 
 </li>
 </ul>
 
 What You Will Need To Succeed In The Role
 
 
 
 <ul>
 <li>
 Is accountable for the effective cascade of communication across the team
 </li>
 <li>
 Is accountable for the delivery &amp; continuous improvement of performance
 </li>
 <li>
 Meet or exceed PLAs; reduce operational risk
 </li>
 <li>
 Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.
 </li>
 <li>
 Minimum, basic computer knowledge. Flexibility to work shifts.
 </li>
 <li>
 Ability to build rapport with and relate to a wide range of people.
 </li>
 <li>
 Ability to maintain focus while working with voluminous data.
 </li>
 <li>
 Ability to multi task. Excellent communication skills, both written and verbal in French and English. This role requires an individual to demonstrate an &ldquo;Extrovert&rdquo; personality type, who will need to be in constant communication with HSBC Customer and Business Area.
 </li>
 <li>
 Strong Customer Orientation and passionate about delivering superior customer service
 </li>
 <li>
 Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
 </li>
 <li>
 Ability to take complete ownership and facilitate end to end customer journey
 </li>
 <li>
 Fast learner and have a &ldquo;can do&rdquo; approach
 </li>
 <li>
 Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
 </li>
 <li>
 Ability to understand complex concepts and extract relevant information from extensive documentation quickly
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Ability to speak and understand French and English fluently, write business letters and reports, and have good conversational
 </li>
 <li>
 Successful proven record in managing people
 </li>
 <li>
 Detail/cost oriented
 </li>
 <li>
 Innovative/creative.
 
 
 </li>
 </ul>
 
 Link To Candidate User Guide
 
 
 
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Services***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

Senior Analyst (French is a MUST) WSO, GSC Cairo

Explore 686+ Customer care supervisor in Cairo this December. Find roles across top companies and apply now to boost your career.