customer service representative

logistics supervisor

telesales representative

after sales supervisor

call center representative (fresh graduates) Jobs in Cairo

customer care supervisor

TLD-THE LAND DEVELOPERS

<div>
 <ul>
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 Job Purpose
 
 
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 The Customer Care Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring an exceptional customer experience through efficient handling of inquiries, complaints, and service requests. This role includes coaching and motivating the team to achieve performance goals, maintain high-quality standards, and resolve customer issues promptly.
 
 
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 Key Responsibilities:
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 Supervise and support the customer care team to deliver outstanding service to clients and the sales team.
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 Manage and resolve escalated client complaints and service issues promptly and effectively.
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 Monitor the customer care process from post-sale to handover, ensuring a seamless experience.
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 Collaborate closely with the handover team to facilitate effective property handover processes, including documentation, final inspections, and snagging.
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 Coordinate with internal departments (sales, legal, engineering, facility management) to address customer queries.
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 Ensure accurate documentation of all customer interactions, service issues, and resolutions.
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 Track customer satisfaction metrics and develop strategies to enhance service delivery.
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 Conduct regular training sessions for the customer care team to improve service quality.
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 Oversee the collection of customer feedback (surveys, calls, etc.) and analyze trends for service improvement.
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 Assist in the creation and enforcement of service policies, standards, and procedures.
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 Provide regular reports to senior management on service performance, key issues, and client concerns.
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 Key Accountabilities
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 Ensure the customer care team operates efficiently and effectively, meeting service standards and supporting internal stakeholders.
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 Take ownership of escalated issues, providing prompt resolutions to maintain client satisfaction and protect the company's reputation.
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 Oversee all stages of the customer care lifecycle to guarantee consistent quality and smooth transitions.
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 Facilitate collaboration across departments to efficiently address and resolve customer concerns.
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 Maintain accurate and comprehensive records to support transparency, follow-up actions, and compliance.
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 Analyze satisfaction data to identify gaps and implement initiatives that enhance the overall customer experience.
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 Manage feedback mechanisms and utilize insights to drive continuous service improvements.
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 Job Specification (Qualifications)
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 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field. MBA is a plus.
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 Minimum of 5 years of experience in customer service or CRM roles, preferably within the real estate sector.
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 Strong knowledge of the real estate customer lifecycle, collections, and handover processes.
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 Proficiency in CRM software and Microsoft Office tools.
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 Excellent communication (verbal &amp; written) and interpersonal skills.
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 Problem-solving mindset with strong attention to detail and follow-through.
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 </ul>
</div>

Customer Care Supervisor

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
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 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
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 </ul>
 
 Safety Measures
 
 
 
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 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
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 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
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 Administers first aid to passengers where necessary.
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 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
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 Customer Service
 
 
 
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 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
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 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
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 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
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 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
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 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
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 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
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 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
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 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
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 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
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 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
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 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
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 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
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 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
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 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
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 Fluent in English Language.
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 Very good command of any of the following languages: Russian, Spanish, Italian, or French.
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 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
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 Training in First Aid, Safety and Emergency Procedures are an added value.
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 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
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 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
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 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
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 Capable of handling difficult situations and angry customers without compromising corporate image.
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 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
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 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
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 Very good verbal and written communication skills.
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 Excellent time management and problem-solving skills.
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 Proficient in Microsoft Office.
 
 
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 Work Experience
 
 
 
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 Fresh graduates are encouraged to apply for this role.
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 Call Center experience with Russian, Spanish, Italian, or French accounts
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 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
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 Active cabin crew license is an advantage.
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 Capable of working in shift pattern and for extended working hours.
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 Shows high flexibility and adaptability to frequent changes and busy schedules.
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 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
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</div>

Cabin Crew - Egypt (Languages Speakers)

Kasrawy Group Careers

<div>
 Position: After Sales Supervisor.
 
 
 Job Overview:
 
 
 We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package.
 
 
 Key Responsibilities:
 
 
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 Manage and supervise the after-sales service department, including technicians and service advisors
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 Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner
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 Monitor and maintain customer satisfaction levels through regular follow-up and feedback
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 Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers
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 Develop and implement strategies to increase after-sales service revenue and profitability
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 Conduct regular training and performance evaluations for the after-sales team
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 Collaborate with other departments to improve overall customer experience and satisfaction
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 Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures
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 Handle escalated customer complaints and provide appropriate solutions
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 Prepare and analyze reports to track after-sales service performance and make recommendations for improvement.
 
 
 
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 </ul>
 Qualifications:
 
 
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 Bachelor's degree in Business Administration, Automotive Engineering, or a related field
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 Minimum of 2 years of experience in a similar role, preferably in the automotive industry
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 Excellent leadership and communication skills
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 Strong customer service orientation
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 Knowledge of automotive service and repair processes
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 Ability to work under pressure and handle multiple tasks simultaneously
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 Proficient in MS Office and other relevant software applications
 
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 </ul>
</div>

After Sales Supervisor

Nawy

<div>
 The Logistics Supervisor at Nawy Real Estate is responsible for overseeing and coordinating the daily logistics activities to ensure efficient and timely delivery of goods.
 
 
 
 Key Responsibilities:
 
 
 
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 Supervise the logistics team and coordinate warehouse and transportation activities
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 Ensure the accurate and timely processing of shipping and receiving operations
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 Coordinate and schedule deliveries to meet project timelines and customer requirements
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 Monitor inventory levels and work with warehouse staff to maintain stock accuracy
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 Communicate with suppliers, vendors, and transportation providers to resolve any logistics issues
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 Ensure compliance with safety regulations and company policies
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 Prepare and maintain logistics documentation and reports for management review
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 Support continuous improvement initiatives to optimize logistics and warehouse operations
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
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 Bachelor's degree in logistics, supply chain management, or related field preferred
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 Proven experience as a logistics supervisor or in a similar role, preferably in real estate or construction
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 Good knowledge of logistics and warehouse management systems
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 Strong organizational and leadership skills
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 Excellent communication and interpersonal abilities
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 Ability to work under pressure and meet tight deadlines
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 Proficiency in Microsoft Office applications
 
 
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 </ul>
 
 Benefits
 
 
 
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 Bachelor degree in any field
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 1-3 years of experience in any relatable field
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 Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency
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 Good communication skills and the ability to collaborate with team members
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 Solid time management skills and the ability to prioritize tasks
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</div>

Logistics Supervisor

Celebrity Cruises

<div>
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports.
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 Must have excellent food knowledge and a full understanding of culinary terms.
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 Must be able to read, understand, follow, and prepare company recipes by maintaining the quality and consistency in taste according to the instructions provided by the corporate office.
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 Must be proficient in completing tasks, work efficiently and productively.
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 Must be able to work in any section of a kitchen.
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 Coordinate and supervise all team members assigned to their section, assign and delegate tasks accordingly.
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 Undertake recipe reviews daily. Maintain recipe folders in immaculate condition.
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 Responsible for follow-through on any request within the area of responsibility received from the direct supervisor or manager on duty; this may include show plates, food samples and random food tastings.
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 Control production levels and recommend ideas for improvements and better cost controlling.
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 Prepare daily electronic food requisitions needed for his section production and countercheck deliveries for its accuracy; Report any discrepancies to his immediate supervisor.
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 Must be able to oversee any main section (Sauce, Entremetier, Fish, Roast, Outlet CDP, Tournant and Cold Kitchen) and its entire food production.
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 Maintain and ensure that Public Health are followed according to company standards and expectation (referring to US, Anvisa, Shipsan, Canadian, Australian etc.) and always followed within his section.
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 Ensures that the HACCP program is carried out correctly.
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 Maintains their assigned area in preparation for announced or unannounced United States Public Health type inspection either done by the Food &amp; Beverage Director or the actual inspectors.
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 Reports for duty at assigned times, follows their supervisor&rsquo;s instructions, and ensures that personal appearance, uniform, and personal hygiene are in accordance with the company&rsquo;s rules and regulations.
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 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EDUCATION
 
 
 <ul>
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 A minimum of 5 years in an upscale hotel, resort, cruise ship or convention banqueting service and at least 2 years as Chef Tournant (shipboard experience preferred).
 </li>
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 A culinary school degree is required.
 </li>
 <li>
 Very strong management skills in a multicultural and dynamic environment.
 </li>
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 Very strong communication, problem solving, decision making, and interpersonal skills.
 </li>
 <li>
 Superior customer service, teambuilding, and conflict resolution skills.
 </li>
 <li>
 Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
 </li>
 <li>
 Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
 </li>
 <li>
 Intermediate computer software skills required.
 </li>
 <li>
 Possess a good understanding of basic accounting principles such as numbering flow, &ldquo;Debits/Credits&rdquo;, adjusting entries and corrections.
 </li>
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 Ability to write reports and business correspondence and to establish a good rapport with the ship&rsquo;s Senior Officers and the corporate office.
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 </ul>
 
 
</div>

Chef Tournant

<div>
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports.
 </li>
 <li>
 Must have excellent food knowledge and a full understanding of culinary terms.
 </li>
 <li>
 Must be able to read, understand, follow, and prepare company recipes by maintaining the quality and consistency in taste according to the instructions provided by the corporate office.
 </li>
 <li>
 Must be proficient in completing tasks, work efficiently and productively.
 </li>
 <li>
 Must be able to work in any section of a kitchen.
 </li>
 <li>
 Coordinate and supervise all team members assigned to their section, assign and delegate tasks accordingly.
 </li>
 <li>
 Undertake recipe reviews daily. Maintain recipe folders in immaculate condition.
 </li>
 <li>
 Responsible for follow-through on any request within the area of responsibility received from the direct supervisor or manager on duty; this may include show plates, food samples and random food tastings.
 </li>
 <li>
 Control production levels and recommend ideas for improvements and better cost controlling.
 </li>
 <li>
 Prepare daily electronic food requisitions needed for his section production and countercheck deliveries for its accuracy; Report any discrepancies to his immediate supervisor.
 </li>
 <li>
 Must be able to oversee any main section (Sauce, Entremetier, Fish, Roast, Outlet CDP, Tournant and Cold Kitchen) and its entire food production.
 </li>
 <li>
 Maintain and ensure that Public Health are followed according to company standards and expectation (referring to US, Anvisa, Shipsan, Canadian, Australian etc.) and always followed within their section.
 </li>
 <li>
 Ensures that the HACCP program is carried out correctly.
 </li>
 <li>
 Maintains their assigned area in preparation for announced or unannounced United States Public Health type inspection either done by the Food &amp; Beverage Director or the actual inspectors.
 </li>
 <li>
 Reports for duty at assigned times, follows their supervisor&rsquo;s instructions, and ensures that personal appearance, uniform, and personal hygiene are in accordance with the company&rsquo;s rules and regulations.
 </li>
 </ul>
 
 
 
 
 
 FINANCIAL RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
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 Identifies potential expense reductions through cost control.
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 Analyzes operational problems and establishes controls.
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 Reviews timesheets and forwards them to the Executive Chef for approval.
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 May prepare a variety of reports and letters utilizing personal computer system and equipment.
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 <li>
 Ensures that items are requisitioned in correct quantities, within acceptable timeframes and in accordance with established control procedures.
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 <li>
 Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and waste.
 </li>
 </ul>
 
 
 
 
 
 MOTIVATIONAL RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Monitors and manages the various assigned workstation functions.
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 <li>
 Monitors the assignment of duties and responsibilities to their staff.
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 Observes and evaluates staff and work procedures to ensure quality standards and service are met.
 </li>
 <li>
 Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing.
 </li>
 <li>
 Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EDUCATION
 
 
 
 
 
 <ul>
 <li>
 A minimum of 8 years in an upscale hotel, resort, cruise ship or convention banqueting service and at least 2 years as Chef de Partie (shipboard experience preferred).
 </li>
 <li>
 A culinary school degree is required.
 </li>
 <li>
 Very strong management skills in a multicultural and dynamic environment.
 </li>
 <li>
 Very strong communication, problem solving, decision making, and interpersonal skills.
 </li>
 <li>
 Superior customer service, teambuilding, and conflict resolution skills.
 </li>
 <li>
 Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
 </li>
 <li>
 Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
 </li>
 <li>
 Intermediate computer software skills required.
 </li>
 <li>
 Possess a good understanding of basic accounting principles such as numbering flow, &ldquo;Debits/Credits&rdquo;, adjusting entries, and corrections.
 </li>
 <li>
 Ability to write reports and business correspondence and to establish a good rapport with the ship&rsquo;s Senior Officers and the corporate office.
 </li>
 </ul>
 
 
</div>

Chef De Partie

<div>
 Position: CCTV Supervisor
 
 
 Job Overview:
 
 
 We are seeking a highly skilled and experienced CCTV Supervisor to join our team. As a CCTV Supervisor, you will be responsible for overseeing the installation, maintenance, and operation of our CCTV systems. You will also be responsible for managing a team of CCTV technicians and ensuring that all operations are carried out efficiently and effectively.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee the installation, maintenance, and operation of CCTV systems.
 </li>
 <li>
 Manage the CCTV operation, providing guidance and support as needed.
 </li>
 <li>
 Develop and implement standard operating procedures for the CCTV department.
 </li>
 <li>
 Monitor and evaluate the performance of the CCTV system and make necessary adjustments to ensure optimal functioning.
 </li>
 <li>
 Conduct regular inspections of CCTV equipment and report any issues or malfunctions to the appropriate department.
 </li>
 <li>
 Ensure that all CCTV footage is properly stored and archived for future reference.
 </li>
 <li>
 Stay up-to-date with the latest advancements in CCTV technology and make recommendations for upgrades or improvements.
 </li>
 <li>
 Train new CCTV technicians on proper installation and maintenance procedures.
 </li>
 <li>
 Collaborate with other departments to ensure that CCTV systems are integrated with other security systems.
 </li>
 <li>
 Conduct regular audits to ensure compliance with company policies and procedures.
 </li>
 <li>
 Respond to any emergency situations that may arise and take appropriate action.
 </li>
 <li>
 Maintain accurate records of all CCTV activities, including maintenance and repairs.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Electrical Engineering, IT, or a related field.
 </li>
 <li>
 Minimum of 2 years of experience in CCTV installation, maintenance, and operation.
 </li>
 <li>
 Previous experience in a supervisory role is preferred.
 </li>
 <li>
 Strong knowledge of CCTV systems, including analog and IP cameras, DVRs, and NVRs.
 </li>
 <li>
 Familiarity with networking and IT infrastructure.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Strong leadership and team management abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Willingness to work flexible hours, including nights and weekends if needed.
 
 </li>
 </ul>
</div>

CCTV Supervisor

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