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booking manager

Hamsun suites

Location: Hamsun Hospitality Department: Reservations &amp; Front Office Reports To: General ManagerJob Summary:The Booking Manager is responsible for managing all reservation activities efficiently, ensuring a smooth booking process, maximizing occupancy, and delivering excellent customer service to guests. This role requires excellent organizational skills, attention to detail, and strong communication to coordinate between guests, front desk, and other departments.Key Responsibilities:<ul><li>Manage all guest reservations and bookings via phone, email, online platforms, and walk-ins.</li><li>Ensure accurate and timely processing of bookings and cancellations.</li><li>Maintain and update reservation system records and availability.</li><li>Coordinate with Front Desk, Housekeeping, and F&amp;B teams to ensure smooth guest arrivals and stays.</li><li>Follow up on guest inquiries and provide prompt, courteous responses.</li><li>Monitor room availability and forecast occupancy to maximize revenue.</li><li>Handle group bookings and special requests with precision.</li><li>Maintain up-to-date knowledge of hotel policies, rates, and promotions.</li><li>Resolve booking conflicts and discrepancies efficiently.</li><li>Prepare daily, weekly, and monthly booking reports for management review.</li><li>Ensure compliance with company policies and procedures.</li><li>Train and supervise reservation staff (if applicable).</li></ul>Qualifications:<ul><li>Proven experience in hotel reservations, booking management, or similar hospitality roles.</li><li>Strong knowledge of reservation software and hotel management systems.</li><li>Excellent communication and interpersonal skills.</li><li>Detail-oriented with strong organizational abilities.</li><li>Ability to work under pressure and multitask.</li><li>Problem-solving attitude and customer-focused mindset.</li><li>Basic computer skills (MS Office, email, booking software).</li><li>High school diploma or equivalent; hospitality degree/certification preferred.</li></ul>How to Apply:Please send your updated CV and cover letter to hr@hamsun.pk with the subject line &quot;Booking Manager Application.&quot;Would you like it shortened or translated to Urdu as well?Job Type: Full-timeWork Location: In person

Booking Manager

CG Consultants Private Limited

We are looking for an energetic Customer Service Executive for our LOKAL Rooms, who will be responsible for delivering exceptional support to guests throughout their booking journey. This role ensures smooth reservations, quick resolution of inquiries, and a positive customer experience that reflects the brand values of LOKAL Rooms.Key Responsibilities<ul><li>Handle inbound inquiries via phone, email, chat, and social platforms regarding room availability, pricing, amenities, and policies.</li><li>Assist guests with new reservations, modifications, cancellations, and special requests.</li><li>Provide accurate and timely information to ensure a smooth booking experience.</li><li>Resolve customer concerns such as payment issues, booking errors, or stay-related questions.</li><li>Escalate complex issues to the appropriate internal teams while maintaining communication with the guest.</li><li>Collaborate with hotel/property teams to confirm room availability, special arrangements, and guest preferences.</li><li>Monitor booking platforms (website, OTAs, CRM) to ensure accurate listings and resolve discrepancies.</li><li>Maintain high service quality and meet personal/team performance KPIs (response time, resolution time, CSAT, etc.).</li><li>Update guest information, notes, and status in CRM and booking systems.</li><li>Generate reports related to bookings, cancellations, and guest feedback.</li></ul>Experience <ul><li>1+ year experience in customer service, hospitality, travel bookings, or a related field.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Proficiency with booking platforms, CRM systems, and common office tools.</li><li>Problem-solving mindset with a customer-first approach.</li></ul>Location: Karachi Clifton (Block 9)Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Will you be comfortable traveling to Clifton Block 9 for work?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Executive

Swift Property Management Services Pvt. Ltd

Position Title: Real Estate Assistant Manager Department: Real Estate / Sales Location: Pakistan's First Beach Club ResortJob PurposeThe Real Estate Assistant Manager &ndash; Sales is responsible for supporting and driving real estate sales through client calling, lead management, CRM handling, and coordination with the sales team to achieve sales targets. This role is strictly sales-focused with no involvement in operational or facility management activities.Key ResponsibilitiesSales &amp; Client Calling<ul><li>Conduct outbound and inbound sales calls to potential clients, investors, and members.</li><li>Follow up on leads, inquiries, site visit requests, and bookings.</li><li>Present real estate products, pricing, payment plans, and promotions to clients.</li><li>Achieve assigned sales targets and conversion ratios.</li><li>Build and maintain strong relationships with clients and investors.</li><li>Handle client objections professionally and support deal closures.</li><li>Ensure a smooth sales experience from first contact to booking confirmation.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>3&ndash;5 years of experience in real estate sales (projects, plots, villas, apartments, or resort properties).</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant Manager Real Estate Pakistan's First Beach Club Resort

Savaira 

Job PurposeTo support the internal audit function by conducting audits of shipping operations, documentation, depot activities, NVOCC processes, accounts, and compliance. The role ensures operational accuracy, financial integrity, regulatory compliance, and strengthens internal controls across all shipping and freight-forwarding functions.Key Responsibilities1. Operational &amp; Process Audits (Shipping/NVOCC)<ul><li>Audit BL issuance processes, ensuring accuracy of Master &amp; House BL.</li><li>Review import/export documentation, manifest filing, DO issuance, LOI handling, and cargo release procedures.</li><li>Monitor compliance in freight booking, slot agreements, and vessel schedules.</li><li>Audit NVOCC operations, including container bookings, free-time management, and detention/demurrage calculations.</li><li>Review customer invoicing, receivables, freight collection, and credit approvals.</li></ul>2. Depot / Container Yard Audits<ul><li>Verify container repair &amp; maintenance charges, yard movements, and repair approvals.</li><li>Audit container tracking, damage reports, stock accuracy, and reconciliation with principals.</li><li>Validate vendor billing for transportation, depot services, and handling charges.</li></ul>3. Financial &amp; Compliance Audits<ul><li>Examine freight invoices, agency fees, surcharges, THC, local charges, etc.</li><li>Ensure adherence to local and international shipping regulations (Customs, FBR, Port authorities).</li><li>Check compliance with SOPs related to cargo handling, sealing, and documentation.</li><li>Verify AP/AR records, bank reconciliations, and customer settlements.</li><li>Review petty cash, office expenses, vendor contracts, and procurement compliance.</li></ul>4. Risk &amp; Control Management<ul><li>Identify operational risks in shipping cycles (booking &rarr; documentation &rarr; release &rarr; billing).</li><li>Recommend improvements in internal controls, fraud prevention, and process optimization.</li><li>Ensure confidentiality and integrity of sensitive shipping data.</li></ul>5. Reporting &amp; Follow-Up<ul><li>Prepare audit observations with impact analysis and practical recommendations.</li><li>Follow up with the operations, documentation, and finance teams to ensure closure of audit points.</li><li>Provide regular updates to the Manager/Head of Audit.</li></ul>6. Coordination<ul><li>Liaise with Operations, Documentation, Finance, Customs clearance, Depot teams, and Principals.</li><li>Support external auditors during financial audits.</li><li>Train junior auditors on shipping-related audit procedures.</li></ul>Required Skills &amp; Competencies<ul><li>Strong understanding of shipping operations, freight forwarding, NVOCC cycles, and BL processes.</li><li>Good command over audit techniques, SOPs evaluation, and risk assessment.</li><li>Analytical, detail-oriented, and strong follow-up skills.</li><li>Familiar with ERP systems, container tracking systems, and shipping software (e.g., CargoWise, Logisys, etc.).</li><li>Excellent communication and report-writing abilities.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s / Master&rsquo;s in Finance, Commerce, ACCA, or CA Inter.</li><li>2&ndash;4 years of audit experience in shipping, freight forwarding, NVOCC, or logistics companies (must).</li><li>Hands-on understanding of import/export documentation, CY operations, and container management.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager – Audit

World tour services ltd

We are UK based Tour Organization deals in Outbound Tourism and provide tour servies to Uk ,Europe, Canada all sorts and currently we have Hiring Branch Manager in Our Karachi Branch .Your responsibilities will usually include the daily operational management of the agency, sales targets and development, staffing and financial management.You'll need to ensure the agency delivers specialist, professional travel advice and offers a good range of competitive travel products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips.As a travel agency manager, you'll need to:<ul><li>promote and market the business, sometimes to new or niche markets</li><li>Visa Consultation (Training Provided)</li><li>manage budgets and maintain statistical and financial records</li><li>sell travel products and tour packages</li><li>source products and destinations to meet consumer demands for bespoke travel and sustainable tourism</li><li>deliver and exceed branch performance and productivity</li><li>take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers</li><li>liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance</li><li>deal with customer enquiries and aim to meet their expectations</li><li>provide sales reports to head office</li><li>implement alternative and innovative ideas for achieving new business</li><li>oversee the smooth, efficient running of the business</li><li>motivate the sales team to hit and exceed their targets and ensure company profitability</li><li>meet regularly with team leaders to give them sales figures and plan how they approach their work</li><li>meet company directors who advise on strategy and find out about any local issues and future trends</li><li>oversee the recruitment, selection and retention of staff as well as payroll matters and staff training</li><li>organize incentives, bonus schemes and competitions</li><li>deal with disciplinary matters and customer complaints.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthWork Location: In person

Sales Manager

Nine Seven One

Travel AdministratorLocation: Karachi.Work schedule: 6/1.The Travel Coordinator is responsible for managing all aspects of business travel for the project team, including planning, booking, and coordinating transportation, accommodation, and other travel-related services. The role ensures cost-effective and timely arrangements while complying with company policies and project requirements.1. Travel Planning &amp; CoordinationArrange travel logistics for employees including flights, buses, and internal transfers.Book airline tickets, monitor flight availability, and search for cost-effective routes.Coordinate arrival and departure schedules according to rotation plans.Ensure seamless travel planning for new hires, rotation staff, and short-term visitors.2. Accommodation ManagementArrange accommodation in hotels, hostels, or company camps.Maintain an updated accommodation register (check-in, check-out, available rooms).Coordinate with hotels or camp administration regarding reservations, extensions, and cancellations.Ensure employees are properly placed and informed about lodging details.3. Airport Meet &amp; GreetOrganize airport pick-up and drop-off services.Meet employees arriving at the airport when required.Coordinate transportation from airport to accommodation or job site.Provide travel instructions and ensure safe transit.4. Documentation &amp; RecordsMaintain travel databases, travel requests, booking confirmations, invoices, and receipts.Keep records of employee movement: arrivals, departures, accommodations.Prepare daily/weekly travel reports for HR and site management.Monitor visa, passport, and travel document validity (if required by company).5. Communication &amp; CoordinationCommunicate travel details to employees before departure.Coordinate with HR, Logistics, Project Managers, and Camp Administrators.Inform departments about expected arrivals or rotation schedules.Provide timely updates in case of flight changes or delays.6. Problem Solving &amp; SupportHandle urgent travel requests and last-minute changes.Solve issues related to booking errors, flight delays, or accommodation conflicts.Support employees during travel emergencies (missed flights, lost luggage, etc.).7. Financial ControlWork within approved travel budgets.Request purchase orders for flights and accommodation.Verify invoices and support Finance with travel-related cost documentation.Job Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

Travel Administrator

Faiz International Broadcasting Services

Job Title: Front Desk Officer Company: Al Faiz Group of Companies Location: Booking Office &ndash; Orangi TownJob Overview: Al Faiz Group of Companies is looking for a polite, well-presented, and responsible Front Desk Officer for our Orangi Town booking office. The ideal candidate will be the first point of contact for walk-in clients and visitors, ensuring a welcoming and professional environment.Key Responsibilities:<ul><li>Greet and assist walk-in clients professionally</li><li>Manage daily administrative tasks and ensure efficient office operations</li><li>Handle phone calls, emails, and in-person inquiries in a professional manner</li><li>Coordinate meetings, schedules, and appointments</li><li>Maintain office files, documents, and records</li><li>Assist management in follow-ups, reporting, and office coordination</li><li>Oversee office cleanliness and ensure a well-organized environment</li><li>Support HR and management in basic administrative functions</li></ul>Requirements:<ul><li>Minimum Intermediate qualification</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge (MS Word/Excel)</li><li>Presentable personality and customer-focused attitude</li><li>Fresh candidates are encouraged to apply</li></ul>Timings: Full-time Location: Orangi TownApply Now: Interested candidates may send their CV to: Email: hr@alfaizmultinationalgroup.com Contact: 0300-0341383Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Front Desk Officer

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