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Business Center Manager

Talent Higher

<div>
 
 Our client is seeking an experienced and dynamic Business Center Manager to oversee the launch and operations of a premium business center. This role combines project management, commercial leasing, and day-to-day operational leadership, with a strong emphasis on delivering a high-end tenant experience. The ideal candidate will bring proven expertise in business center management and project launches, with in-depth knowledge of the Saudi market and KAFD regulations
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee the end-to-end setup of the business center, ensuring timelines, budgets, and quality standards are met.
 </li>
 <li>
 Manage relationships and contracts with fit-out companies, contractors, and suppliers.
 </li>
 <li>
 Coordinate design and space planning in line with brand identity and functional requirements.
 </li>
 <li>
 Monitor construction progress, address issues, and ensure compliance with local building codes and KAFD regulations.
 </li>
 <li>
 Oversee procurement of furniture, fixtures, IT systems, and office equipment.
 </li>
 <li>
 Implement operational processes, SOPs, and service standards prior to launch.
 </li>
 <li>
 Develop and execute a leasing strategy to attract high-quality tenants (local and international businesses).
 </li>
 <li>
 Negotiate lease terms, packages, and service agreements to maximize revenue and occupancy.
 </li>
 <li>
 Build partnerships with real estate agents, relocation firms, and corporate networks to generate leads.
 </li>
 <li>
 Oversee marketing and promotional campaigns for the business center. Maintain strong relationships with existing tenants to ensure high retention rates.
 </li>
 <li>
 Manage the day-to-day running of the business center once operational.
 </li>
 <li>
 Lead the front-of-house team to ensure premium service delivery.
 </li>
 <li>
 Oversee facilities management, security, cleaning, and IT support services.
 </li>
 <li>
 Monitor operational KPIs, financial performance, and client satisfaction.
 </li>
 <li>
 Ensure compliance with all legal, health &amp; safety, and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, Facilities Management, or related field.
 </li>
 <li>
 Proven experience in business center management, commercial real estate, or serviced offices&mdash;with at least 2 years in a setup/launch role.
 </li>
 <li>
 Proven track record in fit-out project management and contractor negotiations.
 </li>
 <li>
 Strong commercial acumen with experience in leasing, tenant acquisition, and sales.
 </li>
 <li>
 Knowledge of the Saudi market, especially KAFD regulations and business environment, is highly desirable.
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Fluent in English; Arabic proficiency is an advantage.
 </li>
 <li>
 Strong project management and organizational skills.
 </li>
 <li>
 Ability to work under pressure and deliver on tight timelines.
 </li>
 <li>
 High attention to detail with a luxury service mindset.
 </li>
 <li>
 Strategic thinker with a results-driven approach.
 </li>
 <li>
 Leadership and team development skills.
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re ready to lead the successful setup and management of a premium business center in Saudi Arabia, we&rsquo;d love to hear from you.
 
</div>

هيئة التأمين | Insurance Authority

<div>
 
 
 Job Purpose:
 
 
 
 The Data Management Expert is responsible to lead and execute the Center&rsquo;s programs and initiatives and protect all personal data related to the Authority while maintaining compliance with related rules and regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 Collaborate with the Center Manager to ensure Manage alignment with the Authority's mission and all regulations issued by the National Data Management Office (NDMO).
 </li>
 <li>
 Lead the implementation of initiatives for data protection, setting action plans to ensure their successful implementation.
 </li>
 <li>
 Support in the coordination with NDMO and other Data Centers in related governmental entities to foster collaboration and information sharing.
 </li>
 <li>
 Ensure compliance with all rules, policies, and regulations governing data management offices across the kingdom.
 </li>
 <li>
 Monitor and investigate personal data violations, taking appropriate action plans to address and mitigate any breaches.
 </li>
 <li>
 Implement Key Performance Indicators (KPIs) for the center and develop comprehensive performance monitoring reports.
 </li>
 <li>
 Provide support to Head of Data Center in processing and protecting personal data and provide consultation regarding the same.
 </li>
 <li>
 Coordinate with related departments to process data requests and ensure the same is done inline with related regulations.
 </li>
 <li>
 Coordinate with external entities in providing data files.
 </li>
 </ol>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 
 1- Knowledge and Experience:
 
 
 <ul>
 <li>
 5 years or more of relevant experience in Data Management, including experience in a supervisory role.
 </li>
 <li>
 Experience in system being used.
 </li>
 <li>
 Previous experience in government sector or regulatory bodies is preferred.
 </li>
 </ul>
 
 
 
 
 
 2- Education and Certifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Data Management, Business Administration, or a related field.
 </li>
 <li>
 Relevant Data Management certification is preferred.
 </li>
 </ul>
</div>

Data Management Expert

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 KSA
 
 
 
 Compensation:
 
 ر.س15,000 - ر.س20,000 / month
 
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Qiddiya Investment Company

<div>Qiddiya Investment Company is excited to announce an opening for an SSOC Manager to oversee our Security Operations Center (SOC) operations. This hybrid role encompasses strategic planning, team leadership, and hands-on incident management, ensuring robust security measures are in place to protect our vital information and assets. As the SSOC Manager, you will play a crucial role in building and sustaining a proactive security environment across the organization.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise the day-to-day operations of the Security Operations Center, ensuring comprehensive coverage of security monitoring and incident response.</li>
<li>Formulate and implement incident response protocols to effectively manage and mitigate security incidents.</li>
<li>Lead investigations into security breaches and incidents, documenting findings and coordinating responses.</li>
<li>Collaborate with various stakeholders to ensure security measures align with overall business objectives.</li>
<li>Provide training and mentorship to the SOC team, enhancing their skills and capabilities in threat identification and incident management.</li>
<li>Conduct regular assessments of security incidents and vulnerabilities to improve SOC performance metrics and capabilities.</li>
<li>Produce detailed reports and presentations for senior management highlighting security activities, trends, and insights.</li>
<li>Continuously research and keep abreast of emerging cyber threats, tools, and best practices to strengthen our security posture.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Cybersecurity, Information Technology, or a related discipline; advanced certifications (CISSP, CISM, or equivalent) are advantageous.</li>
<li>5-7 relevant years of professional experience in cybersecurity, including 3+ years in a managerial role within a SOC environment.</li>
<li>Solid understanding of incident response processes, security operations, and information security principles.</li>
<li>Proficient in using security information and event management (SIEM) tools and related technologies.</li>
<li>Demonstrated analytical skills with the ability to interpret and respond to security events effectively.</li>
<li>Strong leadership and team-building skills, with experience managing diverse teams.</li>
<li>Outstanding communication skills for effectively conveying complex security concepts to various audiences.</li>
<li>Capacity to handle high-stress situations and prioritize effectively in a fast-changing environment.</li>
</ul>Benefits
Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !</div>

SSOC Manager (MAS7-20004287)

Amazon.com

<div><div>DESCRIPTION<div>
SAUDI NATIONALS ONLY 
 
Amazon strives to be Earth&rsquo;s best employer, and our Learning Managers help us achieve that goal by providing rewarding career opportunities to everyone who joins us. In this role, you&rsquo;ll work across multiple sites, ensuring our people are getting the training and development they need. By making sure our employees are always improving their skills, you will also make an impact on the experience of our customers around the world. 
 
Execution &amp; Analysis: 
<ul><li>Ensure that training is tracked and recorded, including progress and skill sets.</li><li>As needed, manage grant proposals including implementation, tracking and relationship management.</li><li>Create, manage and update training content and associate compliance audits.</li><li>Administer methods for gathering and tracking training metrics.</li><li>Analyze and understand data to suggest improvements for training and operations.</li><li>Track and communicate Learning Department goals, assignments and progress locally and at a network level.</li><li>Take ongoing responsibility for ensuring that the First, Middle and Last Mile Transportation is operating safely and take immediate action to correct where necessary.</li><li>Owner of PIT Training Program and maintains proper documentation related to PIT certification.</li></ul> 
The Learning Area Manager will: 
Actively manage a team of Learning Associates including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer&rsquo;s needs. Act as a proactive and productive liaison/partner with the corporate department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics. 
 
Learning Area Manager must be proficient in English (Reading, Speaking, Writing, Listening).
 
As part of our commitment to complying with national labor laws and applicable legislation in Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations. 
 
Key job responsibilities 
Key job responsibilities 
Employee Development: 
<ul><li>Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).</li><li>Implement and execute training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).</li><li>Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.</li><li>Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.</li><li>Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Trans performance goals and required YOY improvements. Provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.</li><li>React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.</li><li>Ensure and drive best practices standardization across all departments and sites.</li><li>Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.</li></ul> 
About the team 
The Learning Area Manager is an active member of the Fulfillment Center Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach to execute the day to day actions ensuring daily and weekly compliance is met and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority. 
Furthermore, the role will partner very closely with Operations and there will be a requirement to understand the warehouse process operation. Execution skills are a must in being able to deliver daily coaching to support the development of our warehouse associates. The role will be based in our Fulfillment Center, in a fast-paced consumer goods environment.</div></div><div>
BASIC QUALIFICATIONS<ul><li>2+ years of employee and performance management experience</li><li>Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience</li><li>2+ years of performance metrics, process improvement or lean techniques experience</li></ul></div><div>
PREFERRED QUALIFICATIONS<ul><li>Bachelor's degree in management, business administration, economics, engineering, marketing</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div></div>

Learning Area Manager

<div>Qiddiya Investment Company is looking for a proactive and experienced SSOC Manager to enhance our Security Operations Center (SOC). This pivotal role is responsible for overseeing the security monitoring and incident response processes, ensuring our infrastructure and data are robustly protected against cyber threats. The SSOC Manager will lead a talented team to create a resilient security environment, drive incident response initiatives, and maintain a culture of continuous improvement.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Lead the Security Operations Center operations, providing strategic direction for threat detection and incident response.</li>
<li>Develop, implement, and refine incident response strategies to enhance the efficiency of operations.</li>
<li>Monitor security alerts and incidents, providing timely analysis and escalation as necessary.</li>
<li>Collaborate with various business units to integrate security best practices and coordinate response efforts.</li>
<li>Conduct thorough investigations of security incidents and develop post-incident reports that outline lessons learned.</li>
<li>Manage and develop a high-performing team of SOC analysts, fostering a collaborative and growth-oriented environment.</li>
<li>Identify and recommend improvements to security tools and processes based on industry developments.</li>
<li>Prepare and present detailed security reports to senior management highlighting key incidents, trends, and operational metrics.</li>
<li>Stay informed on emerging cybersecurity threats, technologies, and best practices to keep the organization secure.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Cybersecurity, Computer Science, or a related field; advanced certifications (CISSP, CISM, GIAC, or similar) are preferred.</li>
<li>5-7 relevant years of experience in cybersecurity, with a minimum of 3 years in a management or supervisory role within a SOC.</li>
<li>Extensive knowledge of incident response, security operations, and risk management processes.</li>
<li>Hands-on experience with security information and event management (SIEM) tools.</li>
<li>Strong analytical and interpretive skills, with an ability to make data-driven decisions.</li>
<li>Demonstrated leadership and mentorship abilities, with experience in developing team talent.</li>
<li>Effective communication skills to present security issues and build consensus among stakeholders.</li>
<li>Adept at multitasking and prioritizing in a fast-paced and dynamic work environment.</li>
</ul>Benefits
Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !</div>

SSOC Manager (MA7-20005438)

Explore 2136+ Business center manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

2136 business center manager jobs IN Riyadh

Business Center Manager

Business Center Manager

Data Management Expert

Customer Service Operations Manager - Contact Center - Saudi National

SSOC Manager (MAS7-20004287)

Learning Area Manager

SSOC Manager (MA7-20005438)