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business development and marketing executive

Clyde & Co

<div>
 
 
 Business Development and Marketing Executive
 
 
 
 
 The Team
 
 
 
 The global business development leadership team sets the strategy in consultation with the global strategy board and global practice groups. The business development (BD) and marketing teams (comprising business development, client development, pitches and pursuits, and marketing and communications experts) are led by regional heads of business development who are aligned to our regional boards: Asia Pacific, Middle East and Africa, North America, UK, and Europe.
 
 
 
 
 
 
 Our strategy seeks to:
 
 
 <ul>
 <li>
 Manage and develop clients and profile in our global sectors.
 </li>
 <li>
 Adopt a content and product led approach when growing our market profile.
 </li>
 <li>
 Prioritise the use of integrated digital marketing channels.
 </li>
 <li>
 Position our most senior staff as advisors to the business, supported by expert execution teams.
 </li>
 <li>
 Our principles dictate that the highest value clients and opportunities command the highest value BD attention and bespoke tactics.
 </li>
 </ul>
 
 
 
 
 
 The Role
 
 
 
 This role is a part of the Middle East and Africa (MEA) BD and marketing team who work across our MEA practice and sector groups with a majority focus on engagement and conversion stages of the sales pipeline. You will provide support in facilitating the sales process, marketing and communications activity, and advisory and execution services to our growth markets across MEA. Supporting on shaping and implementing initiatives, tailored to market and client nuances will be key to the success of this role. This role works closely with specialist client development, pitches and pursuits, marketing and communications, and centralised shared services teams.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Business development
 
 
 <ul>
 <li>
 Support the team in driving BD related development and implementation of regional growth strategies.
 </li>
 <li>
 Maintain a strong understanding of the relevant practices, sectors and markets to inform BD and marketing activities.
 </li>
 <li>
 Provide ad hoc support to revenue generating initiatives such as client and market research.
 </li>
 <li>
 Support on the use of analytics to identify and track leads and monitor performance of activity for maximum ROI, report back on effectiveness.
 </li>
 <li>
 Identify projects to improve efficiency within the team; ensure the correct central teams are engaged.
 </li>
 </ul>
 
 
 Clients
 
 
 <ul>
 <li>
 Provide support where required on regional and global key client programmes.
 </li>
 <li>
 Provide support on collation and analysis of client feedback.
 </li>
 <li>
 Institute a &ldquo;Clients first, client centric&rdquo; mindset. All activity across the pipeline should have an intentional client impact and outturn which compliments the regional growth objectives.
 </li>
 </ul>
 
 
 Pitches and pursuits
 
 
 <ul>
 <li>
 Support on the production and delivery of bids and tenders, working in partnership with the relevant partners and BD team, such that bids accurately reflect the business proposition being presented and the related BD plans for that client, sector, or practice.
 </li>
 <li>
 Create, maintain, and improve pitch resources such as a credentials database, standard wording, and case studies.
 </li>
 </ul>
 
 
 Marketing and communications
 
 
 <ul>
 <li>
 Manage marketing materials and activities in support of the BD agendas including brochures, directory submissions, awards submissions, web pages, CVs, client articles and mailings, deal press releases, social media posts, newsletters, reports, events, sponsorships, podcasts, webinars etc.
 </li>
 <li>
 Maintain the BD &amp; marketing calendar of activities.
 </li>
 <li>
 Support on the communication and marketing strategy, including executing multichannel marketing campaigns.
 </li>
 </ul>
 
 
 
 
 
 Event management
 
 
 <ul>
 <li>
 Work with the team to manage client events from start to finish.
 </li>
 <li>
 Report and analyse the ROI of events.
 </li>
 <li>
 Attend events and provide onsite management.
 </li>
 <li>
 Manage event lists including coordinating the invitation list to ensure a high-quality of attendees.
 </li>
 <li>
 Liaise with key vendors to arrange necessary logistics.
 </li>
 <li>
 Arrange conference sponsorships.
 </li>
 </ul>
 
 
 CRM
 
 
 <ul>
 <li>
 Champion the use of the firm's CRM database and provide training and support to users.
 </li>
 <li>
 Manage regional marketing lists.
 </li>
 <li>
 Produce reports on CRM activities to support and measure BD &amp; marketing campaigns and initiatives.
 </li>
 <li>
 Oversee the quality of the data within the CRM database.
 </li>
 <li>
 Manage system improvements and the roll out of new functionality.
 </li>
 </ul>
 
 
 Maintenance of the operational standards of the BD and marketing team to ensure:
 
 
 <ul>
 <li>
 our branding approach is implemented effectively
 </li>
 <li>
 communication materials effectively represent the positioning of each area
 </li>
 <li>
 our approach to pitches is informed by market and sector knowledge, and client insights
 </li>
 <li>
 the management of events is efficient and cost-effective
 </li>
 <li>
 PR strategies support BD plans and enhance campaigns
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 
 The ideal candidate will:
 
 <ul>
 <li>
 Preferably have a background in business development and marketing within a legal services organisation with experience in various sectors and practice areas.
 </li>
 <li>
 Possess a good understanding of the role that business development and marketing play within an international legal environment.
 </li>
 <li>
 Possess excellent IT skills with knowledge of Word, PowerPoint, Excel and Internet research tools essential. Knowledge of common legal CRM and marketing systems for client mailings and webinars is preferable.
 </li>
 <li>
 Have an understanding of client service standards and client relationship management.
 </li>
 <li>
 Have good interpersonal skills with the ability to persuade and influence others.
 </li>
 <li>
 Be able to develop effective working relationships with the wider team and across the business.
 </li>
 <li>
 Have strong organisational skills with ability to prioritise multiple tasks and projects, manage expectations of stakeholders and meet deadlines.
 </li>
 <li>
 Have excellent English language skills (written and spoken) and demonstrate attention to detail.
 </li>
 <li>
 Flexibility and willingness to adjust work schedule from time-to-time according to workload demands and/or planned events outside of core hours.
 </li>
 </ul>
 
 
 
</div>

Business Development and Marketing Executive

CANEX Aluminum

<div>
 
 
 Company Description
 
 
 
 Based in Egypt, CANEX Aluminum focuses on the expanding markets of extrusions, leveraging international suppliers to provide customized and high-quality aluminum solutions across various industries. With a state-of-the-art factory and expertise from its technical and management teams, CANEX Aluminum is well positioned to capture a growing share of the aluminum extrusion market in Egypt and expanding markets in North America, Europe, the MENA region, and the GCC.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Sales Executive, located in 6th of October. The Sales Executive will be tasked with developing new business relationships, managing existing client accounts, negotiating contracts, and meeting sales targets. Daily tasks will include conducting market research, preparing sales reports, and representing the company at industry events and trade shows.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven experience in sales and business development within the aluminum industry or related field
 </li>
 <li>
 Excellent negotiation, communication, and interpersonal skills
 </li>
 <li>
 Ability to prepare and deliver sales presentations
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in using CRM software and Microsoft Office Suite
 </li>
 <li>
 Good in English; knowledge of other languages is a plus
 </li>
 <li>
 Bachelor's degree in engineering, business, Marketing, or a related field
 </li>
 </ul>
 
 
 
</div>

Sales Executive

AUC Mechanical Engineering Association

<div>
 
 Company Description
 
 
 
 Founded in 1919, The American University in Cairo (AUC) moved to a new 260-acre state-of-the-art campus in New Cairo in 2008. The university also operates in its historic downtown facilities, offering cultural events, graduate classes, and executive and continuing education. Student housing is available in New Cairo. Among the premier universities serving Egypt and the region, AUC is accredited by the Middle States Commission on Higher Education. ABET accredits its engineering programs; the Canadian Society for Chemistry accredits the chemistry program; and the Master of Public Administration and the Master of Public Policy programs of GAPP are accredited by the Network of Schools of Public Policy, Affairs, and Administration (NASPAA). The AUC libraries contain the largest English-language research collection in the region. They are an active and integral part of the university's pursuit of excellence in all academic programs. AUC is an English-medium institution; eighty-five percent of the students are Egyptian. The rest include students from nearly ninety countries, mainly from the Middle East, Africa, and North America. Faculty salary and rank are based on qualifications and professional experience. According to AUC policies and procedures, all faculty are entitled to generous benefits.
 
 
 The roots of the Onsi Sawiris School of Business date back to 1947, when the first degree in economics was introduced in Egypt. The school has been accredited by the Association to Advance Collegiate Schools of Business (AACSB) since 2006, the European Foundation for Management Development (EFMD)'s EQUIS, and the Association of MBAs (AMBA) since 2014, when it became among the 1% triple-crown accredited business schools in the world. The school is a member of the Global Alliance in Management Education (CEMS) and the Global Network for Advanced Management (GNAM). In 2024, the school was ranked by Eduniversal as the best in Africa for the 8th consecutive year and 73rd globally in open enrolment in executive education by the Financial Times. The school offers six undergraduate degrees, including bachelor's degrees in economics, accounting, marketing, finance, information and communication technology management, and entrepreneurship. In addition, the school offers six graduate degrees in economics, economic development, finance, and international management, as well as an MBA and an EMBA. The school is home to 8 research and outreach centers, including the Access to Knowledge for Development Center, the Center for Entrepreneurship and Innovation, the Venture Lab, and the Al-Khazindar Business Research and Case Center. For more information about the school: business.aucegypt.edu.
 
 
 
 Job Description
 
 
 
 The American University in Cairo's Onsi Sawiris School of Business invites nominations and applications for a faculty position in the Heikal Department of Management at the Assistant/Associate/Professor of Finance level for a fixed-term four-year appointment, beginning in Fall 2026. The successful applicant will be expected to contribute to teaching undergraduate and graduate finance courses and thesis supervision in the Master of Science in Finance. Possible fields of interest include, but are not limited to, financial economics, business finance, corporate finance, applied banking, Fintech, algorithmic trading, retail banking, and portfolio theory.
 
 
 The Heikal Department of Management seeks an exceptional applicant whose research complements our strengths in the department while transcending traditional research in finance. The applicant is expected to develop a world-class research portfolio and build a diverse research team in collaboration with business and industry partners, focusing on addressing issues related to emerging markets, with a particular emphasis on the Middle East and Africa regions. Applicants will also be expected to engage in academic and community development services consistent with teaching and research, including ongoing activities in the department, and undertake development projects. All faculty members must be willing to teach introductory courses.
</div>

Assistant, Associate or Full Professor in Finance

PROMETEON TYRE GROUP

<div>
 
 
 About Us
 
 
 
 Established in 2017 as a Pirelli spin-off, Prometeon Tyre Group is the only tyre manufacturer that focuses entirely on the Industrial, namely transport of goods and people, Agro and Off the Road (OTR) sectors.
 
 
 With a more than 8,000 employees across 30 nationalities, 4 manufacturing sites, 4 R&amp;D centers and a commercial presence spanning 160 countries in 5 continents, the Company is the trusted partner for everyone who demands high-quality industrial tyres with a special focus on performance and sustainability.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a motivated and customer-focused
 
 Sales Representative
 
 to support the execution of our sales strategy and drive growth within the assigned territory. The role focuses on building strong, long-term relationships with customers, increasing market share, and identifying new business and development opportunities.
 
 
 The Sales Executive will manage sales negotiations, achieve targets related to volume, pricing, and product mix, and collaborate closely with internal teams and the PTE network to ensure high customer satisfaction across quality, logistics, after-sales service, and marketing. The role also contributes to business planning through accurate sales forecasting, performance reporting, and market and competitor insights.
 
 
 This position is ideal for a recent graduate or early-career professional with strong communication, negotiation, and presentation skills who is eager to grow in a dynamic sales environment.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Main Duties &amp; responsibilities.
 
 
 <ul>
 <li>
 Build and strengthen the contacts with customers to build a loyal long-term relationship and increase Prometeon share with them.
 </li>
 <li>
 Implementation of Sales strategy in the assigned sales territory.
 </li>
 <li>
 Assure the acquisition of new projects of development in cooperation with customers.
 </li>
 <li>
 Carry out negotiations and sales activities in order to achieve the sales targets in terms of Volumes, Prices, Product mix, Delivery period, Payment term, collections, Overdue &hellip;etc.
 </li>
 <li>
 Monitor and support customer&rsquo;s progresses in all the functions/areas involved: Market Quality, After Sales Service, Logistic and Marketing to maintain customers satisfaction.
 </li>
 <li>
 Cooperate / Coordinate with team and PTE network the indirect sales for big and strategic customers to avoid the business conflicts.
 </li>
 <li>
 Contribute to the planning process of the business, by providing sales forecasts in terms volume, price and product mix.
 </li>
 <li>
 Report business results versus planned target.
 </li>
 <li>
 Provide regular feedback on company performance and competitors activities.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Main Requirements:
 
 
 <ul>
 <li>
 
 Holds a BSc in Business or relevant major.
 
 </li>
 <li>
 0-1 years of experience (experience in a relevant field is a plus).
 </li>
 </ul>
 
 
 
 
 
 Personal Qualifications&amp; Interpersonal skills:
 
 
 <ul>
 <li>
 Ability to communicate properly with diversified customer networks.
 </li>
 <li>
 Ability to promote our products efficiently.
 </li>
 <li>
 Ability to build a sustainable long-term relation with customers and follow up on their needs.
 </li>
 <li>
 Ability to work with teams and high sense of cooperation.
 </li>
 <li>
 Strong negotiation skills and ability to well handle sales deals.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Strong Presentation Skills.
 </li>
 <li>
 Good command of Microsoft office (Word, Excel &amp; PowerPoint)
 </li>
 <li>
 Ability to communicate properly in English (Verbal-Written)
 </li>
 </ul>
 
 
</div>

Sales Representative

Core Code io

<div>
 An
 
 Account Executive
 
 is responsible for
 
 managing client relationships, driving sales growth, and serving as a trusted advisor
 
 to ensure clients achieve their business objectives. This role involves
 
 identifying and qualifying potential customers
 
 , presenting products or services in a compelling way, negotiating terms, and closing deals to meet or exceed revenue targets.
 
 
 Account Executives act as the primary point of contact throughout the sales cycle&mdash;from
 
 prospecting and lead generation
 
 to onboarding and account management. They develop a deep understanding of each client&rsquo;s needs, industry, and challenges to tailor solutions that deliver measurable results.
 
 
 In addition to securing new business, Account Executives are tasked with
 
 maintaining and expanding existing accounts
 
 through proactive relationship management, upselling, and cross-selling opportunities. They work closely with internal teams such as marketing, product, and customer success to ensure smooth implementation and ongoing satisfaction.
 
 
 Key responsibilities include
 
 conducting product demonstrations
 
 , preparing proposals, responding to RFPs, and tracking all client interactions in CRM systems like Salesforce or HubSpot. They also monitor market trends, competitor activities, and customer feedback to inform sales strategies.
 
 
 To excel in this position, an Account Executive needs
 
 exceptional communication and negotiation skills, strong business acumen, and the ability to build rapport quickly
 
 . They must be self-motivated, results-oriented, and comfortable working in a fast-paced, target-driven environment. Success is measured not only by sales performance but also by
 
 long-term client loyalty and retention
 
 .
 
 
 <ul>
 <li>
 By applying to this position, we&rsquo;ll create your Simera Professional Key (SPK) &mdash; a unique key that helps you connect with employers, stand out, and secure the right match.
 </li>
 </ul>
</div>

Account Executive III (Remote)

Informa Markets

<div>
 
 Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
 
 
 
 
 We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 This role is based in our Cairo Festival City Business Park, New Cairo, Cairo, Egypt office.
 
 
 
 
 
 
 Reports to:
 
 Commercial Marketing Manager
 
 
 
 
 
 The Role
 
 
 
 
 
 We are seeking a dynamic and results-oriented Commercial Marketing Executive to join our team in the exciting world of the exhibition industry in Dubai. The ideal candidate will be responsible for identifying, qualifying, and nurturing potential business leads to drive growth and maximize opportunities within our events sector primarily Real Estate.
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a data-driven and creative
 
 Commercial Marketing Executive
 
 to develop, monitor, and analyze lead generation campaigns. This role requires strong analytical skills, a deep understanding of marketing and sales alignment, and a proactive approach to identifying new opportunities for growth. The ideal candidate will work closely with the sales team to pinpoint areas of focus and collaborate with the marketing team to execute high-impact campaigns.
 
 
 
 
 
 Key
 
 
 Responsibilities
 
 
 :
 
 
 
 
 
 
 Lead Generation &amp; Campaign Execution:
 
 
 
 
 <ul>
 <li>
 Plan, execute, and optimize lead generation campaigns across multiple digital and offline channels.
 </li>
 <li>
 Utilize marketing automation, CRM tools, and data analytics to track and refine campaign performance.
 </li>
 <li>
 Develop segmentation strategies to target the right audience and improve conversion rates.
 </li>
 </ul>
 
 
 Monitoring, Analysis &amp; Insights:
 
 
 
 
 <ul>
 <li>
 Track and analyze campaign performance metrics, including lead volume, conversion rates, and ROI.
 </li>
 <li>
 Provide regular reports and actionable insights to improve marketing effectiveness.
 </li>
 <li>
 Maintain and refine lead scoring models to enhance lead quality.
 </li>
 </ul>
 
 
 Sales &amp; Marketing Collaboration:
 
 
 
 
 <ul>
 <li>
 Work closely with the sales team to identify key areas for lead generation efforts.
 </li>
 <li>
 Ensure marketing campaigns align with sales objectives and business goals.
 </li>
 <li>
 Share insights and recommendations to refine sales outreach strategies.
 </li>
 </ul>
 
 
 Data Management &amp; Research:
 
 
 
 
 <ul>
 <li>
 Conduct in-depth market research to identify new lead opportunities.
 </li>
 <li>
 Maintain and manage lead databases, ensuring accuracy and organization.
 </li>
 <li>
 Leverage data analytics and visualization tools (Excel, Power BI, Google Analytics) to generate insights.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Key Qualifications &amp; Skills:
 
 
 
 
 <ul>
 <li>
 Strong command of Excel (pivot tables, VLOOKUP, data analysis).
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Creative problem-solving skills to develop engaging lead gen strategies.
 </li>
 <li>
 Experience with CRM and marketing automation tools (HubSpot, Eloqua, Salesforce, etc.).
 </li>
 <li>
 Knowledge of digital marketing tactics, including paid campaigns, SEO, and email marketing.
 </li>
 <li>
 Ability to work cross-functionally and communicate insights effectively.
 </li>
 <li>
 Proven experience in lead generation, data and campaign management.
 </li>
 <li>
 Strong understanding of lead qualification criteria and sales processes.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
 </li>
 <li>
 Familiarity with CRM software and lead management tools.
 </li>
 <li>
 Self-motivated, proactive, and able to work independently.
 </li>
 <li>
 Knowledge of the exhibition industry trends, key players, and market dynamics is a plus.
 </li>
 <li>
 Bachelor's degree in marketing, business, or a related field is preferred.
 </li>
 </ul>
 
 This is an exciting opportunity for someone who thrives at the intersection of data analysis, creativity, and marketing strategy. If you are passionate about optimizing lead generation efforts and driving business growth, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Additional Information
 
 
 
 
 We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com
 
 
 
 
 
 Our benefits include:
 
 
 
 
 <ul>
 <li>
 
 Great community:
 
 a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
 </li>
 <li>
 
 Broader impact:
 
 take up to four days per year to volunteer, with charity match funding available too
 </li>
 <li>
 
 Career opportunity:
 
 the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves
 </li>
 <li>
 
 Time out:
 
 21 days annual leave, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
 </li>
 <li>
 A comprehensive company funded private medical insurance with international coverage
 </li>
 <li>
 A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares
 </li>
 <li>
 Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more
 </li>
 <li>
 Recognition for great work, with global awards and kudos programmes
 </li>
 <li>
 As an international company, the chance to collaborate with teams around the world
 </li>
 </ul>
 
 We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
 
 
 
 
 If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
 
 
 
 
 See how Informa handles your personal data when you apply for a job here.
 
 
 
</div>

Commercial Marketing Executive

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
 <li>
 Customer data tracking and reporting
 </li>
 <li>
 Customer feedback analysis and NPS tracking
 </li>
 <li>
 Content coordination and brand messaging
 </li>
 <li>
 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
 <li>
 Strong coordination and communication skills.
 </li>
 <li>
 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Cadillac – Customer Experience & Network Executive

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