business development manager Jobs in Rawalpindi

business development manager

business development executive Jobs in Rawalpindi

business development executive

business development officer (female) Jobs in Rawalpindi

business development officer (female)

sales specialist b2b

assistant manager i.t (call center) Jobs in Rawalpindi

assistant manager i.t (call center)

business development operations manager call center bpo

Kudostore

Business Development &amp; Operations Manager (Call Center / BPO) - UAE Market SpecialistLocation: Shamsabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a dynamic and ambitious BPO setting up a new, high-potential call center operation. Our focus is on delivering exceptional service to our clients, with a strategic emphasis on the lucrative UAE and Middle Eastern markets. We are building a team of leaders who are ready to grow with us from the ground up.The Role:We are seeking a hands-on and results-driven Business Development &amp; Operations Manager to be the cornerstone of our new venture. This is a unique dual-role opportunity for an entrepreneurial professional who can not only acquire high-value clients from the UAE market but also seamlessly set up and manage the operations to deliver on those contracts. Your existing relationships and experience with Dubai-based campaigns will be crucial to our success.What You&rsquo;ll Do:<ul><li>Business Development:</li><li>Lead the end-to-end business development cycle to acquire call center/BPO projects, specifically targeting clients in the UAE and Middle East.</li><li>Leverage your existing client relationships and industry network to secure new contracts and campaigns.</li><li>Develop and execute tailored sales strategies for the Dubai market, including professional client presentations (virtual/in-person).</li><li>Negotiate contracts and close deals, ensuring profitable and sustainable partnerships.</li><li>Operations Management:</li><li>Take charge of setting up our new 15-20 seat call center, including process design, technology implementation, and team building.</li><li>Manage the entire operations lifecycle: from client onboarding and campaign setup to agent training, quality assurance, and daily performance monitoring.</li><li>Oversee the technical setup and integration of essential tools like cloud telephony (VoIP), dialers, and CRM systems.</li><li>Lead, motivate, and manage a team of call center agents to meet and exceed client KPIs and service level agreements (SLAs).</li><li>Prepare detailed performance reports, analyze metrics, and provide regular updates to clients and senior management.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2-3 years of combined experience in business development and operations within a call center/BPO environment.</li><li>Market Expertise: Must have proven experience handling and acquiring Dubai/UAE-based campaigns. Existing client relationships in the region are a significant advantage.</li><li>Technical Acumen: Strong understanding of call center technologies, including cloud-based dialers, VoIP systems, and CRM integration.</li><li>Leadership &amp; Entrepreneurial Spirit: A natural leader who can build, train, and manage a team. You thrive in a fast-paced, startup environment and are ready to wear multiple hats.</li><li>Communication Skills: Excellent English communication and negotiation skills, with the ability to build trust with international clients.</li><li>Availability: Immediate joiner who is ready to take on a challenge.</li></ul>What We Offer:<ul><li>Attractive Compensation Package: A competitive base salary (can specify a range like PKR 75,000 - 100,000 based on experience) plus high-value commissions and incentives on client acquisition and project profitability.</li><li>Growth Opportunity: Be a founding member and key architect of our growth story with clear opportunities for career advancement as we expand.</li><li>Autonomy &amp; Impact: Enjoy a high degree of autonomy to implement your strategies and make a direct impact on the business.</li><li>Supportive Environment: Work in a supportive, ambitious, and results-oriented team culture.</li></ul>Ready to Build with Us?If you are a strategic thinker with a hands-on approach and a proven track record in the UAE BPO market, we want to hear from you.Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>BPO : 2 years (Preferred)</li></ul>Work Location: In person

Business Development & Operations Manager (Call Center / BPO)

Jinglecred Digital Finance Limited

Job DescriptionJinglecred Digital Finance Limited is seeking a highly skilled and proactive Assistant Manager I.T to support and manage the smooth functioning of our call center operations. The ideal candidate will be responsible for ensuring uninterrupted performance of CRM systems, handling troubleshooting issues, managing call center I.T inventory, and providing timely solutions for both software and networking challenges.Key Responsibilities:<ul><li>Manage and maintain the CRM systems used by the call center to ensure seamless operations.</li><li>Provide technical support and handle troubleshooting related to hardware, software, and networking issues.</li><li>Ensure 24/7 uptime and smooth functioning of call center infrastructure.</li><li>Manage I.T inventory related to call center equipment (headsets, systems, routers, etc.).</li><li>Install, configure, and maintain system-related software and applications required for call center operations.</li><li>Monitor and resolve any network-related problems to ensure minimal downtime.</li><li>Develop and implement I.T policies, SOPs, and best practices to improve operational efficiency.</li><li>Collaborate with vendors and internal teams for system upgrades and support.</li><li>Ensure data security and compliance across all systems and processes.</li><li>Train and support call center staff in using I.T systems effectively.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).</li><li>Minimum 3&ndash;5 years of experience in I.T support, preferably in call center or BPO environments.</li><li>Strong knowledge of CRM systems, networking, and troubleshooting.</li><li>Experience in inventory management and vendor coordination.</li><li>Hands-on experience with system-related software installation and maintenance.</li><li>Relevant certifications such as CCNA, MCSE, or equivalent are highly desirable.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Ability to work under pressure and resolve issues in a timely manner.</li><li>Excellent communication skills with a service-oriented approach.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Dynamic and collaborative work environment.</li></ul>Job Type: Full-timeExperience:<ul><li>CCNA: 2 years (Preferred)</li><li>CCNP: 2 years (Preferred)</li><li>Minimum IT Call Center: 2 years (Preferred)</li></ul>Work Location: In person

Assistant Manager I.T (Call Center)

1 Stop Technologies

Job Title: Quality Assurance (QA) Specialist Location: Main Peshawar Road, Rawalpindi Shift: 7:00 PM &ndash; 4:00 AM (PST) | Night Shift (On-site)At Amigos BPO, we understand that every great customer experience begins with quality. We are seeking a Quality Assurance Specialist who is passionate about precision, driven by excellence, and committed to raising the standard of every interaction. If you have the ability to listen beyond the words and identify what truly matters, this role is for you.Key Responsibilities:<ul><li>Monitor and evaluate agent calls for quality, compliance, and customer satisfaction.</li><li>Apply QA scorecards to assess script adherence, communication effectiveness, and service delivery.</li><li>Provide actionable feedback and coaching to enhance agent performance.</li><li>Identify recurring issues and deliver insights to team leads and management.</li><li>Ensure compliance with both internal standards and regulatory requirements.</li><li>Maintain QA documentation and contribute to performance and improvement reports.</li></ul>Requirements:<ul><li>Minimum 6 months of QA experience in a call center or BPO setting.</li><li>Strong understanding of call center dynamics, KPIs, and compliance standards.</li><li>Exceptional listening, analytical, and communication skills.</li><li>Proficiency in QA tools and Microsoft Excel for data analysis and reporting.</li><li>Skilled at providing constructive, solution-focused feedback.</li><li>Comfortable with night shifts aligned with U.S. hours.</li><li>Detail-oriented, organized, and collaborative, with a relentless commitment to quality.</li></ul>What We Offer:<ul><li>Competitive compensation with performance-based rewards.</li><li>A professional and collaborative work environment.</li><li>Structured training and career development opportunities.</li><li>Stable night shifts, providing alignment with U.S. business hours.</li></ul>At Amigos BPO, we don&rsquo;t just monitor quality &mdash; we shape it. Join us, and help redefine excellence one call at a time.Job Type: Full-timePay: From Rs35,000.00 per monthWork Location: In person

Quality Assurance Specialist

Job Title: IT Specialist - Call Center / BPO Location: Shamasabad, Rawalpindi Job Type: Full-Time, On-Site Joining: ImmediateAbout Us:We are a rapidly growing BPO setting up a state-of-the-art call center operation. Our success hinges on robust, seamless technology that empowers our agents and satisfies our international clients. We are looking for a technical expert to build and maintain the backbone of our entire operation.The Role:We are seeking a skilled and proactive IT Specialist to take full ownership of our call center's technological infrastructure. This is a hands-on role where you will be responsible for everything from setting up the initial architecture to troubleshooting daily issues. You will be the key person ensuring our systems&mdash;especially our cloud telephony and CRM&mdash;run smoothly 24/7, directly impacting our productivity and client success.What You&rsquo;ll Do:<ul><li>System Setup &amp; Implementation: Lead the installation, configuration, and integration of all critical call center systems, including:</li><li>Cloud-Based Telephony/VoIP Systems (e.g., Vicidial, Asterisk, Twilio)</li><li>Auto-Dialers (Predictive, Progressive, etc.)</li><li>CRM Software (e.g., HubSpot, Zoho, Salesforce)</li><li>Workstations, Headsets, and Network Infrastructure (LAN/WAN)</li><li>Maintenance &amp; Troubleshooting: Provide first-line technical support to agents and management. Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.</li><li>Security &amp; Compliance: Implement and manage IT security protocols, data protection measures, and access controls to ensure client data confidentiality and system integrity.</li><li>Monitoring &amp; Performance: Continuously monitor system performance, analyze logs, and optimize the IT environment for maximum efficiency and uptime.</li><li>User Management: Create and manage user accounts, permissions, and access rights across all platforms (CRM, Dialer, Workstations).</li><li>Training &amp; Documentation: Develop simple guides and provide basic training to staff on how to use hardware and software effectively. Maintain clear documentation of system configurations and procedures.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven Experience: 2+ years of experience in an IT support or specialist role, preferably within a call center or BPO environment.</li><li>Technical Must-Haves:</li><li>Hands-on experience with VoIP and cloud telephony systems is essential.</li><li>Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Routers/Switches).</li><li>Proficiency in configuring and supporting Windows OS and hardware.</li><li>Experience with integrating CRM systems with dialers and other tools.</li><li>Ability to troubleshoot complex technical problems under pressure.</li><li>Proactive Mindset: A self-starter who can anticipate issues and implement solutions before they affect operations. You are not just a fixer; you are a builder and an optimizer.</li><li>Communication Skills: Ability to explain technical concepts to non-technical users clearly and effectively.</li><li>Availability: Must be an immediate joiner and flexible to provide support as needed.</li></ul>What We Offer:<ul><li>Competitive Salary: A competitive compensation package (can specify a range like PKR 50,000 - 75,000 based on experience and expertise).</li><li>Central Role: Be the essential technical expert in a growing company. Your work will be critical and highly visible.</li><li>Hands-On Experience: Gain deep, practical experience with a wide range of call center technologies and architectures.</li><li>Career Growth: Opportunity to grow into a senior IT management role as the company expands.</li></ul>Ready to Build Our Technology Foundation?If you are a problem-solver who loves technology and wants to be the key player behind a successful call center operation, we encourage you to apply.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthExperience:<ul><li>IT: 2 years (Preferred)</li></ul>Work Location: In person

IT Specialist (Call Center / BPO)

Smart Brains Technologies (Pvt) Ltd.

Location: Shamsabad, RawalpindiShift Timing: 5:00 PM &ndash; 3:00 AM (Night Shift)Industry: BPO / Call CenterExperience: 6 months to 1 year (BPO industry preferred)Are you passionate about talent acquisition and looking to grow your career in recruitment? We're on the lookout for a Recruitment Executive to join our dynamic team in Shamsabad, Rawalpindi.Key Responsibilities:<ul><li>Manage end-to-end recruitment for BPO/call center roles</li><li>Source, screen, and interview candidates</li><li>Coordinate with hiring managers to fulfill staffing needs</li><li>Maintain candidate database and generate reports</li><li>Ensure a positive candidate experience throughout the hiring process</li></ul>Requirements:<ul><li>6 months to 1 year of recruitment experience (preferably in BPO)</li><li>Strong communication and interpersonal skills</li><li>Comfortable working night shift (5:00 PM &ndash; 3:00 AM)</li><li>Target-driven, self-motivated, and detail-oriented</li></ul>Perks &amp; Benefits:<ul><li>Transport facility for female staff</li><li>Free meals at the office</li><li>Bi-annual performance-based increments</li><li>Friendly, growth-oriented work environment</li><li>Exposure to international recruitment processes</li></ul>Note: This is an on-site position (no remote work option).We are an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, religion, disability, or background.Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Recruitment Executive - Night Shift

Blu Sky VAS LLC

Job Title: Virtual Assistant (On-Site/Bahria Phase-7 Rawalpindi)Join a Global Team &amp; Elevate Your Career !We are looking for a team of Virtual Assistants to join our office in Spring North Bahria Phase-7, Rawalpindi. This is a full-time, office-based position. Applicants must have strong English communication skills and prior experience in an international BPO or call center environment. This is your chance to showcase your skills and work with a global client base, all while enjoying competitive pay and a supportive team culture.Responsibilities:* Fulfill the official assignment provided by the client.* Appointment Scheduling* Customer Query Resolution* Help Desk Management* Data Entry and Database Management* Client handling, Communication &amp; retention* Lead generation (Cold calling &amp; Email campaign)What We&rsquo;re Looking For :* Excellent English Communication Skills (written &amp; spoken)* 1-3 Years of experience in an international BPO/Call center or freelancing as a Virtual Assistant* Confidence &amp; Professionalism when interacting with clients* Team Player with strong time-management and organizational abilitiesOur Projects :Real Estate VA: Transaction Coordination, Lead Generation and Client CommunicationDigital Marketing VA: Email Campaigns, Content Creation and Campaign ManagementSocial Media Marketing VA: Content Scheduling, Audience Engagement and Performance AnalysisSEO VA: Keyword Research, On-Page Optimization and AnalyticsWhy Join Blu Sky VA ?* On-the-Job Training &ndash; We provide comprehensive training to help you excel.* Global Exposure &ndash; Collaborate with an international clientele and diversify your skillset.* Career Growth &amp; Development &ndash; Ongoing opportunities to advance within the company.* Supportive Work Environment &ndash; Be part of a forward-thinking team that values innovation and excellence.Company : Blu Sky (internationally recognized Virtual Assistant Agency)Office Location : Third floor Building 68-B, Spring North Bahria Phase-7 Rawalpindi.Shift : Night shiftJob Type : Full time &amp; Office basedCampaign : USA (VA-virtual assistant)Job Timing : 08:00pm-05:00amAttractive SalaryOther benefits : Attractive bonus structure, client retention bonus, Paid leaves, and much more&hellip;&hellip;Note : Pls apply if you are willing to join in the night shift, willing to visit onsite at the employer location at DHA-1, Islamabad, and have an international call center or BPO experienceHow to ApplySend your updated CV to : hr@bluskyvas.comJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Virtual Assistant (On-Site/Bahria Town Phase-7 Rawalpindi)

Position: Sales Executive &ndash; ACA Campaign Location:Main Peshawar Road, RawalpindiShift: Night (6:30 PM &ndash; 4:00 AM, On-site)Position OverviewAmigos BPO is actively seeking Sales Executives for our ACA Campaign. This role is ideal for individuals with excellent communication skills who are eager to build a rewarding career in the U.S. healthcare sales domain.Key Responsibilities<ul><li>Conduct outbound calls to U.S. customers regarding ACA health insurance plans.</li><li>Accurately assess customer needs and recommend appropriate solutions.</li><li>Effectively communicate plan benefits, overcome objections, and close sales.</li><li>Ensure compliance with ACA guidelines and company policies.</li><li>Maintain detailed and accurate records within the CRM system.</li><li>Consistently achieve assigned sales and performance targets.</li></ul>Candidate Profile<ul><li>Proficiency in English with a clear, confident (English fluency preferred).</li><li>Strong communication, negotiation, and active listening skills.</li><li>Self-motivated, goal-oriented, and capable of thriving in a target-driven environment.</li><li>Prior call center or sales experience preferred; ACA campaign experience is highly advantageous.</li><li>Availability to work night shifts aligned with U.S. hours.</li></ul>What We Offer<ul><li>Competitive basic salary with attractive incentives.</li><li>Comprehensive training on ACA compliance and sales processes.</li><li>A professional, growth-oriented, and supportive work environment.</li><li>Clear pathways for career progression and long-term growth.</li></ul>Why Join Amigos BPO?At Amigos BPO, we prioritize employee development and reward performance. By joining our ACA Campaign team, you will have the opportunity to enhance your sales expertise, maximize your earning potential, and grow within a reputable organization.Apply today and take the next step in your sales career with Amigos BPO.Job Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Sale Executive

Explore 392+ Business development operations manager call center bpo in Rawalpindi this September. Find roles across top companies and apply now to boost your career.