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business operations manager

Contegris Technology Solutions

<div>
 
 Position Details:
 
 
 
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 Position Type: Full Time (Permanent)
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 Timings: 10 am to 7 pm
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 Working Days: Monday to Friday
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 Place of Posting: Garden Town, Lahore
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 Deadline to apply: 31 October 2025
 
 
 
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 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 
 Our Mission
 
 
 
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 Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.
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 Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.
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 Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.
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 Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.
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 Develop cutting-edge AI, NLP, and ML solutions for CX and information security.
 
 
 
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 Our Vision
 
 
 
 Add value to 100,000 customers worldwide with our cutting edge CX solutions.
 
 
 
 Role Overview
 
 
 
 We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.
 
 
 This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris next phase of growth both locally and globally.
 
 
 
 What Youll Do:
 
 
 
 
 Strategy Execution &amp; Performance Management
 
 
 
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 Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.
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 Lead EOS-style meeting rhythms Weekly Level 10s, Scorecards, and Quarterly Reviews.
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 Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.
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 Ensure company-wide accountability, timely execution, and transparent reporting to leadership.
 
 
 
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 Operational Excellence &amp; Process Optimization
 
 
 
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 Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.
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 Build structured handoffs between Pre-Sales Implementation Support Customer Success.
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 Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.
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 Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.
 
 
 
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 Cross-Departmental Coordination
 
 
 
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 Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.
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 Ensure alignment in customer lifecycle processes from lead generation to renewal.
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 Work with HR to plan manpower, performance appraisals, training, and team development.
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 Collaborate with Product and Tech teams for new feature rollouts and internal readiness.
 
 
 
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 Data, Reporting &amp; Insights
 
 
 
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 Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).
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 Analyze key business data pipeline velocity, SLA, response time, utilization, and churn.
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 Recommend strategic decisions based on insights, trends, and predictive analytics.
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 Work with the BI and DevOps teams to implement process and performance analytics.
 
 
 
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 Leadership, Culture &amp; Continuous Improvement
 
 
 
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 Coach and develop team leads to foster ownership, accountability, and discipline.
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 Promote Contegris core values Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.
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 Drive Extreme Ownership and Direction over Speed culture across teams.
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 Lead quarterly reviews to recognize achievements and address improvement areas.
 
 
 
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 Success in This Role Means
 
 
 
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 Company operations are predictable, measurable, and continuously improving.
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 Departmental performance is visible in real time through dashboards and KPIs.
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 Cross-functional collaboration runs smoothly with minimal bottlenecks.
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 SLA, NPS, and Customer Experience metrics improve quarter over quarter.
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 Teams feel aligned, accountable, and motivated to achieve excellence.
 
 
 
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 What Were Looking for:
 
 
 
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 7-10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.
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 Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.
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 Proven experience managing multi-functional teams and delivering operational outcomes.
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 Excellent analytical, communication, and people management skills.
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 Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.
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 Entrepreneurial and structured mindset thrives in dynamic, growth-stage environments.
 
 
 
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 What We Dont Care About
 
 
 
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 Your degree
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 Your ethnicity and race
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 The number of years of experience youve had in operations or business management we care more about what you can do than where you've been
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 Whether youve held the exact same title before if you have the right skills and mindset, youll thrive here
 
 
 
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 What We Care About The Most
 
 
 
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 Response time as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical
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 Clear, confident communication whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key
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 Proactive ownership you take the initiative. If you spot a gap, you act before it becomes a problem
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 Adaptability you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving
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 Strategic thinking you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.
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 Team collaboration while youll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal
 
 
 
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 The Hard Parts
 
 
 
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 Fast-paced environment things move quickly here, and sometimes there will be multiple urgent issues happening at once. Youll need to juggle priorities effectively and stay calm under pressure
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 Cross-department coordination working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight
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 Some repetitive tasks data entry, process documentation, and report generation will sometimes feel mundane, but theyre key to keeping everything running smoothly
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 Long hours at times startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones
 
 
 
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 The Upside
 
 
 
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 High impact this is a leadership role where your decisions directly influence the companys success. Your work will shape the operational efficiency of Contegris as we scale
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 Career growth opportunities you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship
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 Dynamic work environment no two days are the same. Youll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally
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 Meaningful mission Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and youll be at the forefront of this journey
 
 
 
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 Compensation
 
 
 
 Upto PKR 200,000 monthly gross. .If you believe you bring more to the table, apply and show us why.
 
 
 
 Interview Process
 
 
 
 
 Stage 1:
 
 Submit online application
 
 
 
 Stage 2:
 
 Telephonic interview, 15 minutes
 
 
 A brief conversation with our People Success team to learn more about your background and alignment with the role
 
 
 
 Stage 3:
 
 Assessment Test, 30-45 minutes
 
 
 Youll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.
 
 
 
 Stage 4:
 
 Technical Interview Final interview, 30 minutes
 
 
 A deeper discussion with team members to assess your technical expertise
 
 
 
 Stage 5:
 
 Technical Interview Final interview, 30 minutes
 
 
 Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.
</div>

Business Operations Manager

Mukhtar Sons Group

Job OverviewAala Tech is seeking a dynamic and results-driven Business Support &amp; Marketing Manager to support business operations, drive marketing initiatives, and contribute to overall organizational growth. The ideal candidate will play a key role in coordinating internal support functions while planning and executing effective marketing strategies.Key Responsibilities<ul><li>Provide operational and administrative support to management and sales departments</li><li>Coordinate cross-functional activities to ensure smooth business operations</li><li>Support sales and business development teams with proposals and client coordination</li><li>Develop and implement marketing strategies aligned with business goals</li><li>Manage digital marketing activities (social media, website content, campaigns)</li><li>Plan and execute promotional campaigns, events, and branding initiatives</li><li>Analyze market trends, customer needs, and competitor activities</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Management, or a related field</li><li>5&ndash;7 years of relevant experience in business support, marketing, or a similar role</li><li>Strong communication, coordination, and presentation skills</li><li>Hands-on experience with digital marketing tools and platforms</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Proficient in MS Office (Word, Excel, PowerPoint)</li><li>Strong analytical and problem-solving skills</li></ul>Preferred Skills<ul><li>Experience in B2B marketing or corporate services</li><li>Familiarity with CRM systems and marketing analytics tools</li><li>Leadership skills with the ability to work independently</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Business Support & Marketing Manager

Operation Manager

Programmers Force

Job OverviewWe are hiring a Business Operations Executive to support senior leadership in cross-functional execution, coordination, and day-to-day business operations. This role is ideal for a highly reliable, proactive, and adaptable professional who can work across departments, manage priorities, and ensure smooth execution of management directives.Key Responsibilities<ul><li>Work closely with senior management to execute strategic and operational initiatives</li><li>Coordinate with multiple departments (Sales, HR, Finance, Tech, Product) to ensure timely execution of tasks</li><li>Track action items, follow up with stakeholders, and ensure deadlines are met</li><li>Prepare reports, summaries, presentations, and business updates for leadership</li><li>Assist in process improvement, documentation, and operational planning</li><li>Support meetings, internal reviews, and cross-team coordination</li><li>Handle ad-hoc and urgent assignments as required by management</li><li>Maintain confidentiality and professionalism in all business matters</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Economics, or related field</li><li>1&ndash;4 years of experience in business operations, management executive, or coordination roles</li><li>Strong communication skills (verbal &amp; written English)</li><li>Excellent organizational, multitasking, and follow-up skills</li><li>Ability to work under pressure and handle multiple priorities</li><li>Strong problem-solving and execution mindset</li><li>Proficient in MS Office / Google Workspace</li></ul>Preferred Profile<ul><li>Experience working in a tech, SaaS, startup, or IT services environment</li><li>Comfortable working directly with senior leadership</li><li>High ownership, flexibility, and willingness to wear multiple hats</li><li>Lahore-based candidates preferred</li></ul>Job Type: Full-timePay: Rs75,000.00 - Rs150,000.00 per monthWork Location: In person

Business Operations Executive

Triangle Cutting Solutions

We are a established company specializing in marble, granite and metal cutting services, equipped with two waterjet cutting machines and one 4kW laser cutting machine. We are looking for a Operations Manager to oversee operations and expand our business by securing jobs from the local market.Key Responsibilities: Strong sales background in local market. Manage and supervise daily factory operations, ensuring efficiency and quality output. Oversee waterjet and laser cutting processes for marble and metal. Handle workforce management and production planning. Ensure compliance with safety regulations and company policies. Bring new projects and clients from the local market to grow the business. Coordinate with customers, suppliers, and internal teams for smooth workflow.Requirements: Experience in factory management, preferably in the marble, stone or metal cutting industry. Ability to bring in local market jobs and expand business opportunities. Excellent leadership, problem-solving, and communication skills. Understanding of production planning. Strong negotiation and customer-handling skills.Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthExperience:<ul><li>Operations Manager: 3 years (Preferred)</li></ul>Work Location: In person

Operations Manager

DURA POLYMER INDUSTRIES

Position Title: Assistant Manager &ndash; SAP Business One (SAP B1)Department: IT / ERPReports To: Manager &ndash; SAP / IT ManagerLocation: LahorePosition Overview:The Assistant Manager SAP B1 is responsible for overseeing and supporting the implementation, maintenance, customization, and optimization of the SAP Business One (SAP B1) ERP system. The role ensures smooth business operations by providing technical and functional expertise across various modules.Key Responsibilities:1. SAP B1 System Management<ul><li>Manage day-to-day SAP B1 operations.</li><li>Monitor system functionality and troubleshoot issues.</li><li>Ensure smooth integration with other systems/tools.</li></ul>2. Implementation &amp; Support<ul><li>Assist in SAP B1 implementation, upgrades, and enhancements.</li><li>Provide user support across modules such as Finance, Inventory, Sales, Purchase, Production, and HR.</li><li>Handle configuration, testing, and deployment of new features.</li></ul>3. Customization &amp; Development<ul><li>Work with SDK, queries, forms, and add-ons as required.</li><li>Coordinate with external SAP partners for specialized development.</li><li>Customize reports using Crystal Reports or other reporting tools.</li></ul>4. Data Management<ul><li>Ensure accuracy and integrity of master data.</li><li>Perform data migration, backup, and database maintenance (HANA/SQL).</li></ul>5. Training &amp; Documentation<ul><li>Conduct training sessions for end-users.</li><li>Prepare user manuals, SOPs, and process documentation.</li></ul>6. Business Process Improvement<ul><li>Analyze business requirements and propose SAP-based solutions.</li><li>Assist departments in improving workflow efficiency.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>2&ndash;5 years of experience with SAP B1.</li><li>Strong knowledge of SAP B1 modules (Finance, Inventory, Sales, Purchase, Production, etc.).</li><li>Experience with SQL queries, stored procedures, and SAP B1 SDK.</li><li>Knowledge of Crystal Reports.</li><li>Good analytical, troubleshooting, and communication skills.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager SAP

Analytica

<div>
 
 
 Job description:
 
 
 
 
 Company Overview:
 
 
 
 
 IT and digital solutions company providing services in software development, AI, digital marketing, and automation systems. We are looking for a General Manager to oversee operations, strategy, and team performance at our Pakistan branch in Lahore.
 
 
 
 
 Job Description:
 
 
 
 
 The General Manager will lead daily operations, manage cross-functional teams, and ensure alignment with Analytica&rsquo;s strategic goals. The role requires strong leadership, business acumen, and the ability to drive productivity across departments including HR, sales, and technical development.
 
 
 
 
 Key Responsibilities:
 
 
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 Oversee and manage all operations of the Pakistan office.
 
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 Develop and execute business strategies aligned with company objectives.
 
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 Lead and monitor department heads (HR, Sales, Technical, Marketing).
 
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 Ensure smooth project execution, reporting, and performance tracking.
 
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 Maintain communication and coordination with the UAE headquarters.
 
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 Manage budgeting, expenses, and performance KPIs.
 
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 Foster a results-driven, professional, and positive work culture.
 
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 Requirements:
 
 
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 Education: MBA/BBA or equivalent degree in Business Management or a related field.
 
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 Experience: 6&ndash;10 years in a senior management or leadership role (preferably in IT, software, or digital sectors).
 
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 Excellent communication, strategic planning, and leadership skills.
 
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 Strong understanding of business operations, project management, and HR coordination.
 
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 Proven ability to manage teams and deliver results under pressure.
 
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 Benefits:
 
 
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 Competitive salary with performance-based incentives.
 
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 Leadership role in a growing international tech company.
 
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 Professional and innovative work environment.
 
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 Offer letter will be issued upon successful interview selection.
 
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 Location: Lahore, Pakistan.
 
 
 
 
 Job Type: Full-time
 
 
 
 
 
</div>

General Manager

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