business program office consultant / senior consultant Jobs in Maltepe Turkey

business program office consultant / senior consultant

strategy senior consultant & senior lead Jobs in Maltepe Turkey

strategy senior consultant & senior lead

business program office consultant senior consultant

Bupa Türkiye

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 A strong academic background, including a Bachelor&rsquo;s or Master&rsquo;s degree in Management, Finance, Economics, Engineering or other related field
 </li>
 <li>
 Minimum 2- 3 years experience in management consulting, corporate strategy, transformation, or project management
 </li>
 <li>
 Experience in portfolio design, prioritization, and execution of multiple business and transformation projects
 </li>
 <li>
 Strong understanding of project and program management methodologies (Agile, Waterfall, Hybrid) and hands-on experience in running end-to-end project management processes
 </li>
 <li>
 Analytical and financial experience in developing business cases, ROI/IRR analyses, financial KPI analyze and linking them to strategic priorities
 </li>
 <li>
 Demonstrated ability to manage internal and external stakeholders, ensuring alignment, engagement, and effective communication across all levels
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Proficiency in Microsoft Excel, PowerPoint, and project management tools
 </li>
 <li>
 Highly motivated, analytical, and solution-oriented, with a passion for continuous learning and driving measurable impact
 </li>
 <li>
 Strong team player with the ability to adapt to new challenges, multitask, and deliver under pressure
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Support the identification, scoping, and prioritization of strategic portfolios and projects aligned with Bupa Turkey&rsquo;s transformation roadmap
 </li>
 <li>
 Be part of project management processes from initiation to closure, ensuring standard documentation, governance, and performance tracking are in place
 </li>
 <li>
 Apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) based on project scope and nature
 </li>
 <li>
 Monitor and report portfolio and project progress, highlighting key risks, dependencies, and mitigation actions
 </li>
 <li>
 Support to build and maintain financial, operational, and commercial models to assess project feasibility and strategic value
 </li>
 <li>
 Collaborate with internal and external stakeholders, including business units, PMOs, and vendors, to ensure alignment and accountability
 </li>
 <li>
 Prepare executive-level reports and presentations for Steering Committees and senior management
 </li>
 <li>
 Ensure that all project documentation is completed accurately and comprehensively throughout the project lifecycle
 </li>
 <li>
 Contribute to the development of BPO governance frameworks, tools, and methodologies to enhance organizational project maturity
 </li>
 <li>
 Support decision-making by providing data-driven insights, structured analyses, and benefit tracking reports
 </li>
 <li>
 Ensure all initiatives are aligned with Bupa&rsquo;s strategic priorities and transformation objectives
 </li>
 <li>
 Communicate effectively with the wider team in a concerted effort towards delivering work products of the highest standard
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Business Program Office Consultant / Senior Consultant

Take-Two Interactive

<div>
 
 Who We Are
 
 
 
 Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga. Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models. Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers. The Company&rsquo;s common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at http://www.take2games.com.
 
 
 While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
 
 
 
 The Challenge
 
 
 
 The Workplace Coordinator plays a critical role in maintaining a polished, high-functioning, and welcoming workplace environment. This role supports daily operations, events, vendor management, space planning, employee experience, and compliance across the local studio and may also provide remote support to regional sites. The coordinator will act with autonomy within established frameworks, solve a wide range of operational problems, and partner with internal and external stakeholders to ensure a best-in-class experience for employees and guests.
 
 
 
 What You&rsquo;ll Take On
 
 
 
 
 Operational Excellence &amp; Customer Experience
 
 
 
 <ul>
 <li>
 Provide an excellent customer service experience for all employees and guests and be their first point of contact.
 </li>
 <li>
 Serve as the primary point of contact for day-to-day facility upkeep, maintenance, and service requests; own resolution and follow-up to ensure satisfaction.
 </li>
 <li>
 Conduct daily floor walks and ensure all office and meeting spaces are functional and reporting issues to maintenance vendors, well-stocked, and meet safety and aesthetic standards.
 </li>
 <li>
 Manage hospitality and F&amp;B programs and day to day operations, including vendor relationships, audits, restocking, and budget tracking. Collect and consolidate employee feedback regarding catering services and communicate relevant insights to the vendor for continuous improvement.
 </li>
 <li>
 Provide polished, high-touch support for employee onboarding and workplace tours.
 </li>
 <li>
 Respond to employee requests via Slack, ticketing tools, and direct communication, ensuring timely and effective resolution.
 </li>
 <li>
 Design some workplace announcements using Canva, manage AV screen content updates, and communicate key workplace updates and announcements through Slack and email.
 </li>
 <li>
 Maintain and update access permissions for visitors in the Lenel system, manage badge creation, and provide badges accordingly.
 </li>
 <li>
 Work closely with global cross-functional teams to align on workplace standards and processes
 </li>
 <li>
 Ensure all documents, including contracts, invoices, Health &amp; Safety (H&amp;S) records, and related files, are accurately uploaded and organized in Google Drive.
 
 
 </li>
 </ul>
 
 Facilities &amp; Vendor Coordination
 
 
 
 <ul>
 <li>
 Source, schedule, and supervise vendors and contractors for maintenance, repairs, and office reconfigurations.
 </li>
 <li>
 Manage janitorial, security, planting, catering, and maintenance vendors to ensure delivery against SLAs.
 </li>
 <li>
 Assist in project coordination for office moves, space planning, and small-scale renovations.
 </li>
 <li>
 Submit and track helpdesk tickets and oversee contractor work, ensuring minimal disruption to business activities.
 </li>
 <li>
 Manage all daily operations and communication related to Building Management, including maintenance requests, visitor and vendor access permissions, building access cards, parking registrations, security matters, and Health &amp; Safety (H&amp;S) notifications.
 </li>
 <li>
 Collaborate closely with global cross-functional teams to support seamless workplace operations.
 </li>
 <li>
 Oversee day-to-day shipping and receiving operations, including domestic and international courier and cargo deliveries, as well as customs processes when necessary.
 </li>
 <li>
 Manage contracts and vendor relationships related to workplace services, ensuring timely renewals and compliance.
 </li>
 <li>
 Coordinate visits from the workplace doctor and consultant, and manage communications and calendar invites for relevant employees.
 
 
 </li>
 </ul>
 
 Events &amp; Engagement
 
 
 
 <ul>
 <li>
 Lead logistics for in-office and offsite events in partnership with Social Teams and vendors; support AV setup, catering, room layouts, and other arrangements. Organize events across labels to ensure alignment.
 </li>
 <li>
 Contribute to wellness, DE&amp;I, and sustainability initiatives through thoughtful workspace activations and programming.
 </li>
 <li>
 Maintain and actively manage the Workplace Slack channel to share updates, foster engagement, and respond to employee needs.
 
 
 </li>
 </ul>
 
 Administrative &amp; Compliance
 
 
 
 <ul>
 <li>
 Maintain accurate signage, safety documentation, H&amp;S logs, and space plans.
 </li>
 <li>
 Track facilities budgets and processing all invoices for the workplace department
 </li>
 <li>
 Support audits, health &amp; safety programs, and food hygiene compliance.
 </li>
 <li>
 Respond to building emergencies and be available for off-hours support as needed.
 </li>
 <li>
 Manage visitor registration and check-in processes using Envoy platforms.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 3&ndash;5 years&rsquo; experience in a facilities, workplace operations, or hospitality-related role.
 </li>
 <li>
 IOSH or other Health &amp; Safety certification preferred.
 </li>
 <li>
 Strong multitasking, time management, and problem-solving skills.
 </li>
 <li>
 Proven experience managing vendors, budgets, and workplace events and attention to detail
 </li>
 <li>
 Fluent in Turkish and English, both written and spoken.
 </li>
 <li>
 Proficient in Google Workspace and Microsoft Office; experienced with helpdesk systems and access control tools such as Lenel and Smartsheet; and familiar with communication and design tools like Slack and Canva.
 </li>
 <li>
 Calm under pressure, adaptable, highly service-oriented, and detail-focused.
 </li>
 <li>
 Apply sound judgment and effective decision-making to resolve operational issues, recommend improvements, and implement best practices.
 </li>
 <li>
 Communicate clearly and professionally with all levels, tailoring tone and message to different audiences.
 </li>
 <li>
 Navigate multiple workstreams and balance conflicting priorities effectively.
 </li>
 <li>
 Proactively identify issues and opportunities, driving continuous improvement in service quality and operations.
 </li>
 <li>
 Build and maintain strong partnerships with vendors, internal stakeholders, and global colleagues.
 
 
 </li>
 </ul>
 
 Work Style
 
 
 
 <ul>
 <li>
 Fully onsite (Monday to Friday), with a hands-on presence required to support the physical studio.
 </li>
 <li>
 Occasional off-hours availability for building emergencies or event support.
 </li>
 <li>
 We accommodate disabled individuals during job applications, interviews, performing essential job functions, and receiving employment benefits.
 
 
 </li>
 </ul>
 
 Great to Have
 
 
 
 <ul>
 <li>
 Experience in a fast-paced, evolving industry.
 </li>
 <li>
 Familiarity with office management software and tools.
 
 
 </li>
 </ul>
 
 What We Offer You
 
 
 
 <ul>
 <li>
 Great Company Culture. We pride ourselves as being one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
 </li>
 <li>
 Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
 </li>
 <li>
 Work Hard, Play Hard. Our employees&rsquo; bond, blow-off steam, and flex some creative muscles &ndash; through corporate boot camp classes, our onsite Gym, company parties, our Office bar, game release events, monthly socials, and team challenges.
 
 
 </li>
 </ul>
 
 Take-Two Interactive Software, Inc. and its affiliates and group companies (&ldquo;T2&rdquo;) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment at T2 is based on substantive ability, objective qualifications, and work ethic &ndash; not an individual&rsquo;s race, colour, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, pregnancy, age, marital status, or any other characteristics protected by applicable law.
 
 
 
 
 Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two&rsquo;s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact Careers@take2games.com.
 
 
 
 <ul>
 <li>
 site
 
 
 </li>
 </ul>
</div>

Workplace Coordinator - Gram Games

LELY

<div>&#350;irket Tan&#305;m&#305; 
Innovation has been part of Lely's DNA since its foundation in 1948. With a focus on solving farming problems, Lely has become the leader in robotics and farm management we know today with over 1,600 active patents.
Lely Turkey Software Development is based in Istanbul but delivers solutions to all of our group entities globally, developing the farm management software &ldquo;Lely Horizon&rdquo; that Lely farmers with over 57,000 Lely robots use in more than 50 countries.
At Lely Turkey Software Development, We work together with our Dutch colleagues using new technologies such as Cloud Computing, the latest and greatest JavaScript Frameworks, Machine Learning, Continuous Development and Continuous Integration, Container Management Platforms, Edge Computing, and Automated Testing.
Would you like to Feed The Future?
We are looking for a &quot;Senior Scrum Master&quot; who can adapt to our awesome, energetic team &amp; dynamic working atmosphere.
Come and join us! 
&#304;&#351; Tan&#305;m&#305; 
<ul><li>
Work within international software development teams across global locations to develop farm management and analysis software, with the main responsibility of enabling and coaching teams to achieve committed goals and continuously improve their efficiency.</li><li>
Ensure that all Scrum events take place effectively and facilitate them when needed.</li><li>
Collaborate with other coaches in the organization to grow within the role and contribute at the organizational level.</li><li>
Guide the team through all relevant process steps to ensure that deliverables are of high quality and comply with the defined process framework.</li><li>
Support and coach the team to maintain focus and ensure transparency in progress toward external stakeholders.</li><li>
Help the team remove or escalate impediments that cannot be solved internally.</li><li>
Coach Product Owners to understand and apply Agile principles, and support them in maximizing product value.</li><li>
Enable Scrum Teams to focus on creating high-value increments that meet the Definition of Done.</li><li>
Foster creativity and self-empowerment within the team to challenge product content and ways of working.</li><li>
Share best practices by preparing and facilitating workshops and training sessions within the organization.</li><li>
Support inter- and multi-team synchronization (e.g., PI plannings, chapter meetings).</li></ul> 

Nitelikler 
Education:<ul><li>
Bachelor's degree in Computer Science, Computer Engineering, or a related field.</li></ul>
Experience:<ul><li>
Minimum 10 years of experience in complex software development projects and methodologies.</li><li>
Proven 5+ year experience as SM and/or PO in an agile framework (e.g. SAFe, Scrum, LeSs, Kanban).</li></ul>
Skills:<ul><li>
Excellent communication and interpersonal skills.</li><li>
Strong communication skills (C1) in English, both written and verbal.</li><li>
Excellent analytical and problem-solving skills.</li></ul>
Technical Competencies:<ul><li>
Experience working with international and distributed teams is a must.</li><li>
Certified in Agile practices (e.g. PSM, CSM)</li><li>
Experience in using ALM tools for tracking agile process (e.g. JIRA, TargetProcess).</li><li>
Comprehensive understanding of Agile principles and software development methodologies (Scrum, Kanban, SAFe, LeSs etc.)</li><li>
Comprehensive understanding of goal-setting frameworks (OKR, KPI, SMART etc.)</li><li>
Knowledge in design and development of distributed software systems.</li><li>
Awareness or experience with different techniques: User Stories, Continuous Integration, Continuous Deployment, Continuous Testing, Automated Testing, Agile Games.</li></ul>
Nice to Have:<ul><li>
Understanding code versioning tools, such as GIT is a plus.</li></ul> 

Ek Bilgiler 
What do we offer?<ul><li>
A job in a company culture driven by innovation that has contributed to the future of robotic farming in more than 45 countries worldwide</li><li>
Working with colleagues in the Netherlands and across the world; the opportunity to perfect your foreign language and explore different cultures daily</li><li>
Working with a friendly, creative, and dynamic team</li><li>
Space and freedom to innovate, design, and implement new ideas.</li><li>
Extensive learning &amp; development programs; Lely Academy, Onboarding Program, Internal Training Program</li><li>
Wellbeing activities; Workshops like Breathwork, Multisport Card etc;</li><li>
Time for socializing; Indoor &amp; outdoor social events, monthly happy hours, Connection Clubs</li><li>
Comprehensive private health insurance</li><li>
Company-contributed private pension (BES)</li><li>
3 additional paid leave days every year</li><li>
Breakfast and snacks during the day</li><li>
Annual training budget</li><li>
Communication allowance</li><li>
Commuting allowance</li><li>
Team activities budget</li><li>
Special gifts for employees</li></ul>
Our Working Model: Hybrid &amp; flexible working hours
If you're looking for a company where you will be challenged, respected, valued and that's invested in your personal development, this is a great opportunity for you.</div>

Senior Scrum Master

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 We&rsquo;re looking for a
 
 Growth Engineer
 
 to lead the development and execution of high-impact initiatives across
 
 B2B and B2B2C
 
 network ecosystems, as well as our
 
 B2C channels
 
 . This role blends product thinking, data fluency, and technical experimentation to unlock scalable growth opportunities &mdash; from partner-driven ecosystems (B2B/B2B2C) to digital journeys (B2C) &mdash; through data, experimentation, and automation.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 4+ years in a Growth Engineering, Growth Analytics role with
 
 experience in creating high performing multidimensional growth
 
 strategies in B2B, B2B2C, B2C contexts.
 </li>
 <li>
 Deep understanding of
 
 network-based growth models
 
 , referral mechanics, and partner/channel dynamics
 </li>
 <li>
 
 Highly analytical
 
 thinker with hands-on experience with
 
 SQL, data visualization
 
 tools. (Python or R nice to have). Ability to
 
 translate data into strategic actions
 
 </li>
 <li>
 A test-and-learn mindset, with familiarity in
 
 experimentation frameworks
 
 (A/B testing, cohort analysis),
 
 growth iteration cycles
 
 , and
 
 CRM/marketing automation tools
 
 </li>
 <li>
 Experience in defining, tracking, and optimizing
 
 Growth KPIs
 
 , and applying
 
 Behavioral Customer Analytics
 
 to identify insights
 </li>
 <li>
 Strong understanding of
 
 Digitalization
 
 processes and the ability to connect technology, data, and business needs to enable scalable growth.
 </li>
 <li>
 
 Comfortable preparing and delivering presentations to senior leadership
 
 , aligning with executive timelines, and preparing insights for high-level strategic discussions
 </li>
 <li>
 Ability to
 
 work collaboratively
 
 across technical and commercial teams
 </li>
 <li>
 Excellent verbal and written skills in English
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 Define the Growth Roadmap Across B2B, B2B2C, B2C Channels
 
 
 <ul>
 <li>
 Identify and prioritize growth opportunities by leveraging partner networks, ecosystems, and affinity models. Apply growth topologies (e.g., acquisition, activation, retention) to structure scalable initiatives.
 </li>
 </ul>
 
 
 Lead Execution &amp; Delivery
 
 
 <ul>
 <li>
 Drive the end-to-end implementation of growth programs&mdash;from MVP to rollout&mdash;working cross-functionally with product, engineering, sales, and marketing teams. Use data-driven iteration cycles to deliver measurable business impact.
 </li>
 </ul>
 
 
 Turn Network Data Into Growth Loops
 
 
 <ul>
 <li>
 Analyze partner, supplier, and customer data to identify high-leverage growth loops and sales motions across the B2B2C funnel. Build and refine scalable acquisition and engagement engines. Develop automated dashboards and insights pipelines to connect ecosystem data with growth KPIs.
 </li>
 </ul>
 
 
 Build and Test Experiments
 
 
 <ul>
 <li>
 Rapidly prototype experiments to validate new distribution channels, referral mechanics, and co-branded value propositions with partners. Measure and interpret experiment performance using behavioral and funnel analytics.
 </li>
 </ul>
 
 
 Optimize the Partner Experience
 
 
 <ul>
 <li>
 Collaborate with commercial and product teams to improve the UX, integration paths, and monetization potential of partner-facing and partner-enabled journeys. Leverage digital tools and automation to enhance engagement, streamline processes, and create scalable digital customer experiences.
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 Being part of an experienced, high performing and fun team
 </li>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A hybrid working model focused on people and culture, in line with global business practices
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Growth Engineer

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 We are searching for a passionate
 
 &lsquo;Service Designer
 
 who is eager to contribute to our business.
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 University degree (preferably in Business, Engineering, Marketing , or related field).
 </li>
 <li>
 Minimum 4 years of experience in Customer Experience and Service Design, with a proven ability to design and improve end-to-end customer journeys and services.
 </li>
 <li>
 Strong service design skills combined with product design or research background. Able to identify and solve customer and business problems using service design, design thinking, and product design methods.
 </li>
 <li>
 Acts as the voice of the customer, building advocacy among key stakeholders by evangelizing service design principles and processes.
 </li>
 <li>
 Confident in leading projects and facilitating collaboration among people within those projects.
 </li>
 <li>
 Skilled at mediating between business demands, customer needs, and technological feasibility to design effective solutions.
 </li>
 <li>
 Experienced in analyzing customer feedback across all channels to develop strategies for excellent customer experiences.
 </li>
 <li>
 Proficient in designing and mapping customer journeys across mobile, web, and all touchpoints.
 </li>
 <li>
 Able to measure, track, and interpret CX KPIs such as NPS, CSAT, CES, and work cross-functionally to implement improvements.
 </li>
 <li>
 Keeps up with new technologies to create innovative and personalized customer experiences.
 </li>
 <li>
 Manages end-to-end digital and physical customer experience projects.
 </li>
 <li>
 Conducts local and global CX benchmarking, shares insights, develops projects based on findings, and tracks progress.
 </li>
 </ul>
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Service design mindset: Approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives. Identifies strategic and user-focused opportunities for detailed analysis.
 </li>
 <li>
 Experience creating customer journey maps, service blueprints, flows, and knowing when to use each to improve situations.
 </li>
 <li>
 Comfortable collaborating with researchers to analyze and synthesize qualitative and quantitative insights.
 </li>
 <li>
 Navigates complex business areas and multi-channel journeys, effectively communicating key priorities to customers, colleagues, and teams.
 </li>
 <li>
 Skilled facilitator who engages stakeholders in workshops and collaborative sessions.
 </li>
 <li>
 Customer champion who balances user empathy with business requirements.
 </li>
 <li>
 Established design thinker with empathy, willingness to explore ideas, and a test-and-learn approach before launch.
 </li>
 <li>
 Strong storytelling skills to influence and encourage adoption among stakeholders and peers.
 </li>
 <li>
 Adept at managing complexity across multiple workstreams.
 </li>
 <li>
 Familiar with tools like Miro, Figma, and Pisano.
 </li>
 </ul>
 
 
 
 
 
 WHAT IS EXPECTING YOU?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Service Designer

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 A strong academic background, including a Bachelor&rsquo;s or Master&rsquo;s degree in Management, Finance, Economics, Engineering or other related field
 </li>
 <li>
 Minimum 3 years of previous consulting experience, mainly in areas covering strategy, corporate finance, transactions, advisory services
 </li>
 <li>
 Experience with contributing to multiple complex business projects in parallel
 </li>
 <li>
 Demonstrated record of solving complex problems and completing challenging projects
 </li>
 <li>
 Creative, practical and solution oriented
 </li>
 <li>
 Excellent verbal and written skills in English
 </li>
 <li>
 Highly motivated, analytical, logical thinkers with a passion for continuous learning &amp; thinking out of the box
 </li>
 <li>
 Strong team player with the ability to adapt to new / challenging situations
 </li>
 <li>
 Proactive, Multitask, Organized, capable to prioritize demands and fulfilling deadlines
 </li>
 <li>
 Advanced Microsoft Excel and Power Point skills and how it can be applied to strategic decision making processes
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Conducts market, competition and industry analysis on key global and local industry trends to continuously shape strategy and inform the organization about their implications
 </li>
 <li>
 Screen new business opportunities, develops pilot projects to test these opportunities
 </li>
 <li>
 Monitor, track and report implementation progress on strategic transformation initiatives while identifying potential roadblocks and risks to ensure results
 </li>
 <li>
 Collaborate effectively with internal stakeholders to scope projects, create relevant solutions and deliver work products of the highest standard
 </li>
 <li>
 Build financial, operational and commercial models, to support execution of strategy projects and manage interactions with internal and external stakeholders, whenever necessary
 </li>
 <li>
 Prepare impactful deliverables including reports, presentations, and support discussions with the Management / Board of Directors
 </li>
 <li>
 Apply logical thinking and creative problem-solving skills to support resolution of issues
 </li>
 <li>
 Communicate effectively with the wider team in a concerted effort towards delivering work products of the highest standard
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Strategy Senior Consultant & Senior Lead

<div>
 
 Bupa T&uuml;rkiye serves as an integrated healthcare services company in line with Bupa's growth strategy in the field of healthcare in T&uuml;rkiye in parallel to Bupa's global vision.
 
 
 
 
 
 With the goal of becoming T&uuml;rkiye's most customer-centric healthcare company with a sustainable approach, Bupa offers the right solutions to its customers, providing them with a positive experience and enabling them and their families to look to the future with confidence.
 
 
 
 
 
 Bupa focuses on the growth of the sector in T&uuml;rkiye, developing practices that support both social integrated health awareness and healthy living with different approaches, and delivering its products and services to all segments of society.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Mathematics, Statistics, Design, or a related field.
 </li>
 <li>
 Minimum 6 years of experience in Customer Experience (CX), Service Design, or related fields, with a proven record of leading customer-centric transformation initiatives.
 </li>
 <li>
 Strong command of CX methodologies and tools including Design Thinking, Journey Mapping, Service Blueprinting, and Agile CX.
 </li>
 <li>
 Skilled in designing and optimizing customer journeys across digital and physical touchpoints (mobile, web, and in-person).
 </li>
 <li>
 Experienced in facilitating design thinking workshops and collaborating with cross-functional teams to co-create customer-focused solutions.
 </li>
 <li>
 Proficient in implementing Voice of the Customer (VoC) programs, feedback loops, and sentiment analysis to extract actionable insights.
 </li>
 <li>
 Able to leverage data analytics and AI-driven insights to identify trends, predict needs, and support continuous improvement.
 </li>
 <li>
 Proficient in defining and tracking CX metrics such as NPS, CES, and CSAT.
 </li>
 <li>
 Adept at aligning product, marketing, and operational strategies to deliver measurable CX improvements.
 </li>
 <li>
 Experienced in benchmarking CX best practices locally and globally, sharing insights, and developing initiatives based on findings.
 </li>
 <li>
 Strong analytical skills, with proficiency in data visualization and CX tools (e.g., Miro, Pisano).
 </li>
 <li>
 Conducted performance measurements aligned with key KPIs to improve customer experience, identify areas of development, and perform impact analyses.
 </li>
 <li>
 Collaborated with Customer Analytics teams to transform insights into actionable strategies and support data-driven decision-making.
 </li>
 <li>
 Managed end-to-end processes for new products and services, foreseeing impacted business units and ensuring seamless cross-functional coordination.
 </li>
 <li>
 Created and maintained customer communication content (e.g., emails, SMS) while managing engagement tools and ensuring message consistency.
 </li>
 <li>
 Empathetic, adaptable, and proactive team player with a curious and growth-oriented mindset.
 </li>
 <li>
 Comfortable managing complex, multi-channel CX projects in dynamic environments.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Expertise in customer journey mapping and service blueprinting, with the ability to select the right approach for each context.
 </li>
 <li>
 Ability to synthesize qualitative and quantitative research insights to inform CX and service design strategies.
 </li>
 <li>
 Strong service design mindset &mdash; approaches problems holistically, considering frontstage, backstage, and end-to-end perspectives.
 </li>
 <li>
 Skilled facilitator who effectively engages stakeholders in workshops and collaborative sessions.
 </li>
 <li>
 Proven ability to balance business objectives, customer expectations, and technological feasibility to deliver effective, scalable solutions.
 </li>
 <li>
 Customer advocate, combining user empathy with business acumen to create meaningful experiences.
 </li>
 <li>
 Excellent communication and influencing skills, capable of navigating complexity and aligning multiple workstreams toward shared goals.
 </li>
 <li>
 Proficient in managing customer engagement tools and communication processes to ensure relevance, timeliness, and impact.
 </li>
 <li>
 Strong coordination and stakeholder management skills, ensuring collaboration across analytics, product, and operational teams.
 </li>
 <li>
 Analytical thinker with a focus on KPI-driven improvement and measurable experience enhancement.
 </li>
 </ul>
 
 
 
 
 
 What is expecting you?
 
 
 
 
 
 <ul>
 <li>
 A fun and social working environment that prioritizes employee happiness, with a strong company culture and passionate colleagues all working towards the same goal, under a transparent management approach.
 </li>
 <li>
 A working model focused on people and culture, in line with global business practices (Hybrid, remote, in-office).
 </li>
 <li>
 Employer-sponsored retirement plans and health insurance, including coverage for family members, as well as personal accident insurance.
 </li>
 <li>
 Birthday leave.
 </li>
 <li>
 Transportation and meal support.
 </li>
 <li>
 Benefits of the senCard Flexi advantages world.
 </li>
 </ul>
 
 
</div>

Customer Experience Lead

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