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business support hub advisor

Bupa

<div>
 
 Job Description
 
 
 
 
 Business Support Hub Team Member
 
 
 
 
 Location:
 
 Cairo
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Sales
 
 
 
 Purpose Of The Role
 
 
 
 Your responsibilities will include supporting customers within B2B Sales by answering, facilitating, and resolving all queries from internal and external customers (decision makers, group secretaries, brokers, account managers), via various communication methods such as, email, and webchat.
 
 
 
 What You&rsquo;ll Do
 
 
 
 You&rsquo;ll also proactively foster and develop excellent working relationships with our customers, intermediaries and maintain a network of stakeholders throughout the business to facilitate solutions to issues, queries or complaints received via several mediums.
 
 
 You will be responsible for queries, problem &amp; complaint resolution and give the most appropriate advice and guidance to our customers, which may involve interaction with other Bupa departments.
 
 
 Respond to emails and manage webchats, that contribute to the achievement of the department service levels &amp; work towards targets &amp; KPI&rsquo;s outlined by your manager.
 
 
 You will take ownership of the promotion of any queries related to and own any technical issues, related to the digital platform, Bupa Connect.
 
 
 Carry out all instructions carefully and accurately and in line with documented best practice.
 
 
 You will also develop and maintain a sound understanding of all the technology available through business.
 
 
 To ensure that all requests are acted upon in a timely and accurate manner.
 
 
 To ensure all interactions related to any case are promptly and accurately recorded on appropriate systems.
 
 
 
 What You&rsquo;ll Bring
 
 
 
 Excellent English communication skills &ndash; both verbal and written &ndash; are a must.
 
 
 You&rsquo;ll also need good problem-solving skills, a keen eye for detail and the ability to analyse evidence objectively.
 
 
 You&rsquo;ll manage your own workload, so you&rsquo;ll need to be organised and able to prioritise your daily tasks.
 
 
 You&rsquo;ll be working in an FCA-regulated environment so will need the ability to work under pressure with an understanding of their TCF principles.
 
 
 You&rsquo;ll also need to be able use initiative and the ability to work with a minimal level of supervision.
 
 
 Possess strong numerical skills and can understand invoices.
 
 
 Strong listening skills with the ability to tailor your approach to each customer.
 
 
 PC literate with good knowledge of Windows based packages, with good typing skills.
 
 
 Excellent communication skills, including letter writing skills, and the ability to deal effectively with internal and external customers of all levels Must be resilient and able to keep difficulties in perspective.
 
 
 Ability to deal calmly and professionally with highly emotional, sometimes irrational, anxious, and uncertain customers within a pressurised environment.
 
 
 Flexibility to adapt your way of working within a changing environment.
 
 
 Time management skills and the ability to work quickly and accurately.
 
 
 Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.
 
 
 Good problem-solving skills with the ability to present solutions to problems.
 
 
 Ability to remain positive and calm and projects a &ldquo;can do&rdquo; attitude within the team/department.
 
 
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;. We champion diversity and understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Business Support Hub Advisor

Al-Futtaim

<div>
 
 
 Company:
 
 Al Futtaim Private Company LLC
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 
 
 <ul>
 <li>
 The Senior Graphic Designer Team Lead is responsible for overseeing the creative direction and execution of design projects within the Egypt Design Hub. This role is critical for maintaining visual consistency across company communications while supervising a growing team of designers. The leader is expected to guide the team in producing innovative and high-quality designs, leveraging both traditional and AI-powered tools to elevate the brand. The position forms an integral part of the Corporate Communications division, tasked with aligning design outputs with strategic business objectives.
 </li>
 </ul>
 
 
 
 
 
 What You Will Do:
 
 
 
 
 
 
 
 Creative Design &amp; Execution
 
 
 
 
 
 <ul>
 <li>
 Develop high-impact, visually compelling graphics across various platforms, including social media, events, web, and internal communications.
 </li>
 <li>
 Ensure all creative outputs adhere to brand guidelines and support business objectives.
 </li>
 <li>
 Leverage AI-powered design and productivity tools to enhance creative output and streamline workflows.
 </li>
 <li>
 Stay ahead of industry trends, particularly in design innovation, motion graphics, and AI-driven tools.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 
 
 
 <ul>
 <li>
 Lead and supervise the Egypt-based design hub team, overseeing the full creative process from brief to delivery.
 </li>
 <li>
 Allocate resources effectively to meet the volume and timelines of design requests.
 </li>
 <li>
 Review, guide, and approve all team outputs to ensure alignment with brand identity and creative excellence.
 </li>
 <li>
 Mentor and coach junior designers, fostering continuous skill development and creative growth.
 </li>
 <li>
 Promote a culture of innovation, quality, and collaboration within the team.
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Strategic Oversight
 
 
 
 
 
 <ul>
 <li>
 Own day-to-day team operations including workload planning, performance tracking, and quality assurance.
 </li>
 <li>
 Collaborate closely with marketing, communications, and content teams across the organization.
 </li>
 <li>
 Manage design hub budget and headcount planning.
 </li>
 <li>
 Scale the team in line with increasing global demand and service scope.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 
 
 
 <ul>
 <li>
 Expert proficiency in Adobe Creative Suite and other industry-standard design software.
 </li>
 <li>
 Excellent leadership and team management skills.
 </li>
 <li>
 Strong ability to leverage AI-powered tools for creative design.
 </li>
 <li>
 In-depth understanding of brand identity and visual communication.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Graphic Design or a related field.
 </li>
 <li>
 Minimum of 15+ years of experience in graphic design.
 </li>
 <li>
 Experience leading a team of 5-10 people.
 </li>
 <li>
 Proficiency in Adobe Creative Suite and experience with AI-powered design tools.
 </li>
 <li>
 Prior experience working in global consultancies, agencies servicing global brands, or multinational corporations.
 </li>
 <li>
 Strong passion for pushing creative boundaries and going the extra mile.
 </li>
 </ul>
 
 
</div>

Senior Manager Graphic Designer

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the KSA &amp; UAE BU markets Commercial, finance &amp; planning &amp; other support functions with key reporting and analysis of performance by Channel, Key Customer and Sales Area against key deliverables, Adding value to the reports suite, this role also provides meaningful insights and recommendations to the KSA &amp; UAE sales team, highlighting all opportunities for growth and productivity. The Go To Market Analyst roles has the added key responsibility for analyzing market conditions, customer insights, and competitive data to support the development and execution of effective go-to-market strategies. This role collaborates closely with sales, marketing, and product teams to ensure successful product launches and revenue growth
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Support PepsiCo Go to Market leadership team (typically LG+1) - with standard reporting against established performance measurables as well as ad-hoc reporting requests.
 </li>
 <li>
 Responsible on all financial &amp; Sales reporting related to the assigned market on the agreed frequency with high level of accuracy. The accuracy of these reports has significant impact on Pepsico spends related decisions running into Millions of Dollars,- apart from the Sales operation team themselves, whom the analyst role supports.
 </li>
 <li>
 Assist in developing comprehensive go-to-market strategies for new GTM KPI`s or market expansions &amp; collaborate with GTM management to align KPI features and benefits with market needs.
 </li>
 <li>
 Create sales tools and resources (e.g., presentations, datasheets) to support the sales team in executing the GTM strategy &amp; gather feedback from the sales &amp; Go to Market teams on market response and customer insights to refine strategies
 </li>
 <li>
 Define key performance indicators (KPIs) to measure the success of go-to-market initiatives.
 </li>
 <li>
 Supporting business across large regional scope (AMESA region) ,and leading on the process through dealing with different Business Units across AMESA
 </li>
 <li>
 Prepare monthly, quarterly, and annual Go to market reports for management &amp; prepare detailed reports for sales leaders and executives on compensation-related metrics.
 </li>
 <li>
 Analyze sales data post-launch to evaluate the effectiveness of GTM strategies and identify areas for improvement &amp; prepare and present performance reports to management, highlighting insights and recommendations.
 </li>
 <li>
 Develop Competitive intelligence reports to support decision-making for future initiatives.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GBS Hub
 
 
 </li>
 </ul>
 People Responsibilities
 
 
 <ul>
 <li>
 Develop daily interaction with senior leadership with the market under scope. Across multiple Functions including Sales team, and BU Finance Planning and Controls teams.
 </li>
 <li>
 Develop winning relationships with key stakeholders including the Go to Market team, Commercial function, embedding GBS Commercial Analytics services within the organization.
 </li>
 <li>
 Act as a point of contact and trusted business partner for Go to market &amp; Commercial team, participating in standard operational review calls with key stakeholders and Business Leaders
 </li>
 <li>
 Support the Reporting &amp; Analytics Lead and Cluster Sales Lead with all initiatives to improve GBS service offerings.
 </li>
 <li>
 Work closely with wider GBS team members to deliver full loop data support to Cluster business.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GBS Hub
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in business / accounting; MBA preferred
 </li>
 <li>
 Min 1-3 years of experience in Analytics &amp; Reporting within FMCG (Sales or Finance)
 </li>
 <li>
 Strength in IT with ability to develop complex analytical modeling, advanced analytical and reporting visualization tools including Power BI and / or tableau , (AI an advantage)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
</div>

Enterprise Data Operations Asst Analyst

Raya CX

<div>
 Position: Telecommunication Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Maadi Technology Park, Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalty. Our team of experts is dedicated to delivering exceptional customer service and driving positive results for our clients.
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and experienced telecommunication advisor to join our team. The successful candidate will be responsible for providing expert advice and support to our clients in the telecommunication industry. This is a full-time position based in Maadi Technology Park, Egypt.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as a key point of contact for our clients in the telecommunication industry.
 </li>
 <li>
 Provide expert advice and support on telecommunication products and services.
 </li>
 <li>
 Conduct thorough research and analysis to understand the needs and challenges of our clients.
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction and loyalty.
 </li>
 <li>
 Collaborate with cross-functional teams to identify and implement process improvements.
 </li>
 <li>
 Keep up-to-date with industry trends and developments to provide valuable insights to our clients.
 </li>
 <li>
 Build and maintain strong relationships with clients to ensure their needs are met.
 </li>
 <li>
 Monitor and report on key performance indicators to track progress and identify areas for improvement.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Telecommunication, Business Administration, or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in the telecommunication industry, preferably in a customer-facing role.
 </li>
 <li>
 Strong knowledge of telecommunication products and services.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven track record of delivering exceptional customer service.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office and CRM software.
 </li>
 <li>
 Fluent in English and Arabic.
 
 
 
 </li>
 </ul>
 We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Professional development opportunities.
 </li>
 <li>
 A dynamic and collaborative work environment.
 </li>
 <li>
 Opportunity to work with top clients in the telecommunication industry.
 </li>
 <li>
 Growth and advancement opportunities within the company.
 
 
 
 </li>
 </ul>
 If you are passionate about the telecommunication industry and have a strong desire to provide exceptional customer service, we would love to hear from you. Apply now to join our team at RayaCX as a Telecommunication Advisor.
</div>

Telecom - Call Center

Opella

<div>
 
 About Us
 
 
 
 At Opella Healthcare, we are united by one shared Mission &ndash; we work passionately every day, to put Health in Your Hands. We are committed to making healthcare as simple as it should be, thus helping people help themselves. This Mission is the core of our philosophy, driving all that we do to focus on people&mdash;our consumers, customers, healthcare professionals, employees, and the Opella Brands that support them.
 
 
 As a top three global player in Consumer Healthcare, we are raising the bar with a bold ambition to grow, perform, and outpace the market. We aim to build a more agile and responsive organization capable of delivering our Vision and Mission.
 
 
 To achieve this, we need exceptional talent to shape Opella&rsquo;s future and help us succeed. Together, we embrace our Challenger spirit, driven by our commitment to be Outcome-obsessed, Courageous, Radically Simple, and All-In Together.
 
 
 
 Our Team
 
 
 
 The Opella Procurement External Manufacturing Team is part of the global Procurement. External Manufacturing Procurement ambition is to deliver Business Continuity with outstanding Value Creation. We are looking for a Regional Senior Buyer for the AMET cluster.
 
 
 
 Main Responsibilities
 
 
 Strategy
 
 
 
 <ul>
 <li>
 Implement &amp; execute competitive and innovative Procurement Technology strategies for the full regional perimeter focused on FMCH:
 </li>
 <li>
 </li>
 <ul>
 <li>
 based on Procurement EM market intelligence: assessing risks and opportunities
 </li>
 <li>
 Budget &amp; Strategic Plan fully aligned with Business while delivering added value
 </li>
 </ul>
 <li>
 Deliver world class total savings objectives
 </li>
 <li>
 Contribute to the E2E make of buy strategy focusing on the AMET and AMEA brand needs on innovation &amp; localization to create value on FMCH KPIs
 </li>
 <li>
 Develop strong relationship with associated Procurement functions and Business Partners (IA &ndash; Global Growth Hub - Global Science Hub &ndash; Finance &ndash; Supply Chain &ndash; BD&amp;L)
 </li>
 <li>
 Define, implement, and monitor performance KPIs to meet the core needs of FMCH (innovation, supply securization, agile supply)
 </li>
 <li>
 Drive the development of new market opportunities (new suppliers, technologies, substitution products, etc.) aligned with the Procurement EM intelligence and category strategy
 </li>
 <li>
 Integrate sustainability into projects and business decisions to meet the EM sustainability roadmap
 </li>
 <li>
 Implement and execute e2e procurement relevant strategy to support CHC brands growth and gross margin
 </li>
 <li>
 Ensure Procurement technical excellence (TCO, SRM, Risk Management, CSR, HSE, compliance, quality&hellip;)
 
 </li>
 </ul>
 
 Contract &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Scout for a sustainable and value adding CDMO panel for AMET &amp; AMEA on FMCH
 </li>
 <li>
 Lead negotiations for her/his portfolio of CMOs
 </li>
 <li>
 Ensure compliance with master service agreements and/or specific contracts in place
 </li>
 <li>
 Ensure that terms and conditions of master service agreements and/or specific contracts,
 </li>
 <li>
 including the Quality Technical agreement (QTA) and sustainability requirements (BCorp) are met by all parties in the contract
 </li>
 <li>
 Monitor the contract life cycle and proactively manage negotiation phases with involved operational teams (i) in the set-up of a contract or (ii) request of quotation (RFQ) related to the supplier panel
 </li>
 <li>
 Ensure that risk management assessment and risk mitigation strategies are in place in close collaboration with the Business
 </li>
 <li>
 Set-Up and Lead Supplier Relationship Management (SRM) program for the key CMOs for her/his panel.
 </li>
 <li>
 Coordinate vendor innovation management
 
 
 </li>
 </ul>
 
 Business Collaboration &amp; Partnering
 
 
 
 <ul>
 <li>
 Build and ensure collaborative Business Partnering across the Business Unit internally and across the Supplier/CMO network
 </li>
 <li>
 Build and maintain strong interfaces and collaborations with other departments like finance, legal, regulatory, business development, licensing, and alliances &amp; partnerships on top of main stakeholder management (Science HUB, IA, CSO, Growth Hub, Quality and Regulatory teams)
 
 
 </li>
 </ul>
 
 Expected Education &amp; Competencies
 
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Sciences, Engineering or Business or another relevant field. An MBA preferred.
 </li>
 <li>
 At least 10 years&rsquo; experience in a Procurement role with proven record in term of change management and result delivery - plus experience in Consumer Health Care or FMCG
 </li>
 <li>
 Solid understanding of both Procurement and Operations; a combination of functional experiences in both Manufacturing and SCM as well as Procurement would be ideal.
 </li>
 <li>
 Experience in market intelligence
 </li>
 <li>
 Experience in implementing Procurement systems (SAP, Ariba, etc.) including design &amp; deployment is a benefit.
 
 
 </li>
 </ul>
 
 Language &amp; Cultural
 
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Plus: French and any other language
 </li>
 <li>
 International and multi-cultural mindset
 </li>
 <li>
 Strong change agent mindset
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Leadership skills/experience with proven track record in building and leading cross functional teams
 </li>
 <li>
 Strong capability to manage business and interact with executive level: internal stakeholders, Suppliers and complex environment driven by a transformation thirst and acumen
 </li>
 <li>
 Sound track record in scouting for FMCH CDMOs
 </li>
 <li>
 Experience in agile partnerships on FMCH
 </li>
 <li>
 Skills and experience on sustainability projects (Ecovadis, FSC)
 </li>
 <li>
 Solid understanding in Cost management, budgeting and controlling - ability to understand and explain an Industrial P&amp;L to pilot financial performance
 </li>
 <li>
 Highly effective communication &amp; leadership skills to engage / motivate / influence teams
 </li>
 <li>
 Pragmatic problem-solving and proven decision-making skills with a continuous improvement mind-set
 </li>
 <li>
 Strong business acumen and ability to build sustainable business connectivity with strategic thinking
 </li>
 <li>
 Resilience and change agent
 </li>
 <li>
 Capability to manage business at executive level: internal stakeholders and suppliers
 </li>
 <li>
 Prioritization skills
 
 
 </li>
 </ul>
 
 Why us?
 
 
 
 At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
 
 
 
 We Are Challengers.
 
 
 
 We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things
 
 
 
 All In Together:
 
 We keep each other honest and have each other's backs.
 
 
 
 Courageous:
 
 We break boundaries and take thoughtful risks with creativity.
 
 
 
 Outcome-Obsessed:
 
 We are personally accountable, driving sustainable impact and results with integrity.
 
 
 
 Radically Simple:
 
 We strive to make things simple for us and simple for consumers, as it should be.
 
 
 Join us on our mission. Health. In your hands.
</div>

Regional Senior Buyer, AMET

Concentrix

<div>
 
 BI &amp; Data Specialist Job Description
 
 
 As a Business Intelligence &amp; Data Specialist, you will be part of a global team, providing Business Intelligence services to one of our client&rsquo;s business unit.
 
 
 Job Description
 
 <ul>
 <li>
 Develop, maintain and improve business reports linked to sales agent productivity (productivity, call time, agent review etc.).
 </li>
 <li>
 Develop, maintain and improve reports linked to sales pipeline, forecast and revenue attainment.
 </li>
 <li>
 Work with set of business rules, analyze transaction records versus business rules and understand real time sales target attainment versus business rules. Support sales teams with escalations linked to missing records from scorecard.
 </li>
 <li>
 Support sales campaign management: actively participate in customer selection from client and/or 3rd party databases, support the improvement of global propensity models in line with sales targets. Complete pre-engagement administrative and maintenance tasks (such as campaign upload, data enrichment (1st/3rd party databases), maintain PowerApps and CRM systems), update and maintain insights dashboards (sales support tools), execute ad-hoc bulk updates in CRM linked to lead and opportunity records.
 </li>
 <li>
 Develop, maintain and improve business reports linked to Webhelp owned sales support tools.
 </li>
 </ul>
 
 Skills Needed
 
 <ul>
 <li>
 Relevant working experience with PowerQuery, PowerBI and PowerApps &ndash; ability to maintain reports built by global Business Intelligence (BI team) and develop new reports by utilizing PowerPlatform
 </li>
 <li>
 High level Microsoft Office skills (Excel &ndash; pivot tables, PowerPivot)
 </li>
 <li>
 Experience establishing processes to triage and resolve sales issues
 </li>
 <li>
 Relevant working experience with CRM and/or ERP systems (Microsoft Dynamics is an advantage)
 </li>
 <li>
 Ability to get things done (without or with a minimum level of supervision), working collaboratively across a highly matrixed organization, respecting deadlines
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Proven self-starter, able to deal with ambiguity
 </li>
 <li>
 Core Competencies: B2B or sales organizational awareness, strong business acumen, strategic insights, trusted advisor
 </li>
 <li>
 Professional Competencies: Adaptability, Drive for Results, Judgement, Collaboration, Analytical Problem Solving, Organized &amp; Disciplined
 </li>
 <li>
 Basic knowledge of SQL is required, experience with SSIS and SQL Server Analysis Services is an advantage
 </li>
 <li>
 Language skills: Fluent English is required
 </li>
 <li>
 Communication skills: strong written and verbal communication skills
 </li>
 <li>
 Education: bachelor&rsquo;s degree (with focus on one of the related fields: data engineering, digital business &amp; data science, business intelligence &amp; data analytics, business administration, economics, finance, business &amp; IT, software engineering) or equivalent work experience (minimum 2 years)
 </li>
 </ul>
</div>

Business Analyst

INTELCIA

<div>
 
 
 About the Company:
 
 
 
 Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.
 
 
 
 
 
 
 About the Role:
 
 
 
 The IT Director will be responsible for leading and managing the IT operations, infrastructure, and technology strategy across multiple call center sites within the region. The role ensures high system availability, security, compliance, and scalability to support business continuity and customer satisfaction. This leader will partner with business stakeholders to align technology initiatives with organizational goals, drive digital transformation, and manage a team of IT professionals across the region.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute the regional IT strategy aligned with global IT and business objectives.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership, ensuring IT initiatives support call center operations, workforce management, and customer experience.
 </li>
 <li>
 Lead IT governance, ensuring adherence to policies, budgets, and compliance standards.
 </li>
 <li>
 Oversee network, telephony, data center, and cloud services supporting call center operations
 </li>
 <li>
 Ensure maximum uptime and service availability across all sites through proactive monitoring and disaster recovery planning.
 </li>
 <li>
 Manage vendor relationships with telecom providers, hardware/software suppliers, and service integrators.
 </li>
 <li>
 Implement cybersecurity measures to safeguard sensitive customer and employee data.
 </li>
 <li>
 Conduct audits and risk assessments across regional operations.
 </li>
 <li>
 Oversee deployment and maintenance of call center technologies
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Minimum of 5 year of IT Management Experience
 </li>
 <li>
 Strong background in call center technologies
 </li>
 <li>
 Proven track record in multi-site IT operations management
 </li>
 <li>
 Excellent communication, vendor negotiation, and stakeholder management skills.
 </li>
 <li>
 Strong Risk Assessment and Mitigation Skills.
 </li>
 </ul>
 
 
</div>

Director of Information Technology

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