assistant guest relations manager - front office - jumeirah gulf of bahrain Jobs in Manama

assistant guest relations manager - front office - jumeirah gulf of bahrain

call center agent - bahrain Jobs in Manama

call center agent - bahrain

credit administration officer - arab banking corporation Jobs in Manama

credit administration officer - arab banking corporation

front desk shift leader (arabic speaker) Jobs in Manama

front desk shift leader (arabic speaker)

guest services officer (bahrain international airport / london gatwick airport / lahore allama iqbal international airport) Jobs in Manama

guest services officer (bahrain international airport / london gatwick airport / lahore allama iqbal international airport)

call center agent bahrain

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager&rsquo;s approval only).
 </li>
 <li>
 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

Braxtone Group

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets &amp; terms and conditions:
Required experience: 4 years
Skills<ul><li>
Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector</li><li>
24/7 Support</li><li>
Support more than 9000 Employee</li><li>
Proficient in both written and spoken Arabic &amp; English language</li><li>
Effective communication skills</li><li>
Problem-solving and critical thinking</li><li>
Dealing with difficult customers</li><li>
IT knowledge of computer hardware and software</li><li>
Documentation and Knowledge Base.</li><li>
Creating and maintaining a knowledge base.</li><li>
Generating and maintaining KPI Reports for Helpdesk tickets</li></ul>
Skills &amp; Qualifications<ul><li>
ITIL Foundation</li><li>
Health Care system experience</li><li>
Customer Service certificate</li><li>
Communication Skills</li><li>
Reporting skills</li></ul>
Terms and conditions
Joining time frame: (15 - 30 days)</div>

IT Helpdesk

Prism International Solutions

Sales Executive &ndash; Prism International Solutions W.L.L.About Prism International SolutionsPrism International Solutions W.L.L. is a leading value-added technology distributor in Bahrain, specializing in data and telecommunication products, networking solutions, and ICT infrastructure. The company supplies a wide range of hardware and services including active networking, server/storage, cyber-security systems, data center solutions, cable management, fiber-optic and copper products, and more. prismwll.com+2signalhire.com+2Role SummaryAs a Sales Executive at Prism International Solutions, you will be responsible for driving the sale of our ICT and networking products and solutions to businesses and institutional clients. You will act as the frontline representative for Prism &mdash; generating leads, managing customer accounts, closing sales, and contributing to the growth of our market presence in Bahrain.Key Responsibilities<ul><li>Identify, generate, and qualify new business leads and opportunities within the ICT, networking and telecom sectors.</li><li>Develop and maintain strong relationships with new and existing clients (e.g. IT departments, system integrators, network infrastructure buyers, resellers).</li><li>Present and demonstrate Prism&rsquo;s product and solution portfolio &mdash; including networking hardware, data center solutions, cyber-security, cabling and related ICT equipment &mdash; to clients, understanding their technical needs and providing tailored proposals.</li><li>Prepare and send accurate quotations and proposals, negotiate pricing, terms and contracts.</li><li>Achieve and exceed individual and team sales targets and KPIs (e.g. sales volume, revenue growth, margin).</li><li>Coordinate with internal teams (product sourcing, logistics, customer support) to ensure timely delivery, installation or fulfillment, and maintain after-sales support where required.</li><li>Keep up to date with the latest technology trends, competitive products, and market demand in the ICT and networking domain.</li><li>Maintain CRM / sales records and regularly report on sales pipeline, opportunities and market feedback.</li></ul>Required Qualifications &amp; Skills<ul><li>Proven experience in B2B sales, ideally within ICT, networking, telecom, or technology products distribution.</li><li>Strong technical understanding of networking, data-center solutions, cabling (fiber/copper), IT hardware &mdash; ability to understand client infrastructure needs.</li><li>Excellent interpersonal, communication, and negotiation skills; ability to engage with technical and non-technical stakeholders.</li><li>Results-oriented with a proven track record of meeting or exceeding sales targets.</li><li>Self-motivated, proactive, and able to manage multiple leads/accounts independently.</li><li>Good organizational and time-management skills.</li><li>Ideally, based in (or willing to travel across) Bahrain; familiar with local business environment and clients.</li><li>Proficiency in English; additional languages such as Arabic will be a plus.</li></ul>Preferred (but not mandatory)<ul><li>Existing network or contacts in IT / telecom / enterprise / corporate sectors in Bahrain or GCC.</li><li>Understanding of post-sales support and customer service expectations in technology distribution.</li><li>Familiarity with CRM tools / sales tracking software.</li></ul>What Prism Offers<ul><li>Opportunity to work with a leading ICT solutions distributor with a broad and modern product portfolio.</li><li>Exposure to cutting-edge networking, data center, and security technologies &mdash; with ability to influence customer infrastructure decisions.</li><li>Performance-based incentives and a sales-driven compensation model.</li><li>Professional growth and development in technical sales domain within the Bahraini market.</li></ul>Job Type: Full-time

Sales Executive

Marriott International

<div>Additional Information 
Job Number25191360 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
<div><div><div><div><div><div>Description for Internal Candidates</div> 
<div></div>
</div> 
</div></div></div><div><div><div><div><div>JOB SUMMARY
To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the Marina Harbor Experience Agent will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the Marina Harbor Experience Agent, it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area. Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking. The Marina Harbor Experience Agent will be required to work day and night shifts according to operational needs.</div> 
<div>RESPONSIBILITIES
The primary responsibilities of the role include: 

</div> 
<div><ul><li>Perform all tasks as detailed in daily task list</li>
<li>Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards</li>
<li>Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract</li>
<li>Note and follow up on guest preferences and special requests</li>
<li>Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day</li>
<li>All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.</li>
<li>Maintain pontoons with daily cleaning, repainting when necessary.</li>
<li>Refuel members boats when requested and calculate payment</li>
<li>Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips</li>
<li>Ensure that the Ski Boat is always fueled and clean for ski trips</li>
<li>Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day</li>
<li>Ensure marina workshop is always tidy and keep a correct inventory of all equipment</li>
<li>Ensure that all boats in marina pontoon are secured</li>
<li>Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.</li>
<li>Ensure the tractor is fully maintained and carefully driven inside the premises.</li>
<li>Ensure all the fuel transaction made according to the company policy.</li>
<li>Ensure wet reconciliation report is up to date monthly.</li></ul> 
Water Sports
<ul><li>Handle requests for water sport hire and ensure safety standards are implemented</li>
<li>Take payment and give receipts for all hired equipment</li>
<li>Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.</li>
<li>All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.</li></ul> 

Communication
<ul><li>Ensure that all relevant information is provided to guests and colleagues</li>
<li>Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Maintain confidentiality of all guest information</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved</li>
<li>Attend designated meetings</li>
<li>Act as the point of contact for other departments during the shift for all marina and water sport related issues</li>
<li>Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting</li></ul> 
Other
<ul><li>Assist other Sports Club areas as and when needed</li>
<li>Assist with other recreational activities as and when required</li>
<li>Perform all tasks as detailed in daily task list</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li></ul> 
</div> 
PROFILE
Experience
<ul><li>Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.</li></ul> 
Education
<ul><li>High School Graduate
<ul><li>Basic First Aid certificate</li></ul></li> 
</ul>Required Skills
<ul><li>Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.</li>
<li>Ability to provide legible communication.</li>
<li>2-Years experience in leadership role</li>
<li>1-Year of experience in hotel industry.</li>
<li>Hold a current certification in CPR.</li>
<li>Bahrain Driver&rsquo;s License (heavy vehicle)
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedures</li>
<li>Tractor driver</li>
<li>Good command of English language &ndash; spoken</li></ul></li> 
</ul>#LI-NS1</div> 
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
</div>
</div></div></div></div><div><div><div>Same Posting Description for Internal and External Candidates
</div></div></div>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Marina Harbour Experience Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 Skilled Carpenter needed for diverse projects, including construction, installation, and repair of structures and fixtures. Requires mastery of hand and power tools, ability to accurately interpret blueprints and technical drawings, strict adherence to safety regulations and building codes, and collaborative teamwork to deliver high-quality workmanship that meets or exceeds client expectations. Must be able to work independently and as part of a team, and have a strong work ethic and a commitment to quality.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience as a Finished Carpenter .
 </li>
 <li>
 High school diploma or equivalent preferred.
 </li>
 <li>
 Minimum of three years carpentry experience and or equivalent experience required.
 </li>
 <li>
 Working knowledge of all tools commonly used in carpentry shop required.
 </li>
 <li>
 Ability to read and understand technical literature and blueprints required.
 </li>
 <li>
 Valid Driver&rsquo;s License and a satisfactory driving record required.
 </li>
 <li>
 Material Handling Equipment certification as required.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Finishing Carpenter

Explore 315+ Call center agent bahrain in Manama this December. Find roles across top companies and apply now to boost your career.

315 call center agent bahrain jobs IN Manama

Call Center Agent - Bahrain

Call Center Agent - Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

IT Helpdesk

Sales Executive

Marina Harbour Experience Agent

Finishing Carpenter