customer service representative

telesales representative Jobs in Dubai United Arab Emirates

telesales representative

ai agent systems engineer Jobs in Dubai United Arab Emirates

ai agent systems engineer

ai agent systems engineer - mid level Jobs in Dubai United Arab Emirates

ai agent systems engineer - mid level

call center / patient coordinator – aesthetic clinic Jobs in Dubai United Arab Emirates

call center agent healthcare

Northwest Clinic Day Surgical 

About the Role Are you a highly driven, sales-oriented communicator with a background in healthcare or aesthetics?At Northwest Clinic Day Surgery, we are looking for a Bilingual Patient Conversion Specialist to be the critical first point of contact for our future patients. This isn't your average customer service role&mdash;this is a high-impact, conversion-focused position where your primary goal is to turn incoming marketing leads (via WhatsApp, social media, phone, and web chat) into confirmed clinic appointments.If you thrive in a fast-paced environment, love hitting KPIs, and know how to build instant trust with patients seeking aesthetic, dental, and medical treatments, we want you on our team!What You Will Do:<ul><li>Drive Conversions: Actively respond to and qualify incoming leads from digital campaigns within 5 minutes, guiding them from inquiry to booked consultation.</li><li>Nurture Leads: Maintain a persistent, structured follow-up process for undecided patients, missed appointments, and cold leads.</li><li>Deliver Exceptional Experience: Provide accurate, persuasive, and empathetic information regarding treatments (aesthetics, dermatology, women&rsquo;s health, etc.) to ensure patients feel confident booking with our doctors.</li><li>Manage CRM &amp; Scheduling: Keep immaculate records of patient interactions, track conversion rates, and coordinate seamlessly with the reception team to maximize our appointment show-up rate (Target: 80%+).</li></ul>What You Bring to the Table:<ul><li>Language Skills: Complete fluency in both English and Arabic (spoken and written) is mandatory.</li><li>Experience: 2&ndash;3 years in a healthcare call center, medical, aesthetic, or dental clinic environment with a proven track record of converting patient inquiries into bookings.</li><li>Tech-Savvy: Strong experience using CRM systems, WhatsApp Business, and handling omnichannel communications.</li><li>The Right Mindset: A persistent, sales-driven attitude with excellent professional phone etiquette and the ability to handle high-volume follow-ups daily.</li><li>Bonus Points: Familiarity with Dubai healthcare patient expectations and knowledge of aesthetic treatments (Botox, fillers, laser, skin rejuvenation).</li><li>Dubai Healthcare experience is a MUST.</li></ul>Job Types: Full-time, Permanent

Call Center Agent Healthcare

Tanmyah

Position: Mandoob Agent/ PRO-CoordinatorExperience: 3 &ndash; 5yrsLocation: Silicon Oasis, DubaiPreferable: Arabic speakerJob Responsibility:<ul><li>Minimum of 3 to 5 years of experience in facilities management or similar role.</li><li>Experience in an outsourcing organization or service administration company at the same level</li><li>Collect and check of receiving documents sent by dib to the call center agents/ supervisor.</li><li>Review the collected documents to ensure match with assigned appointment by the call center agents and supervisor</li><li>Contact the buyer and seller to reaffirm the appointment initiated by the call center agents and proceed for delivery</li><li>Inspect and check the vehicle details/ car before the delivery to ensure all details and condition is as per requirement /invoice</li><li>Check the required documents i.e., original insurance named to dib and its value, selling letter named to dib, customs papers prepared by the showrooms.</li><li>Highlighting any vehicle defects or mismatch in case any to the supervisor/call center agents immediately for further actions and declining the delivery in a well-mannered.</li><li>Ensure also the buyer checks the vehicle before proceeding to sign the contract</li><li>Complete the delivery process once the inspected vehicles and documents are satisfactory then proceed to complete the delivery process.</li><li>Confirm and clarify to the call center agent and supervisor that the delivery process is completed.</li><li>Handover the complete set of documents to al tanmyah services representative (supervisor or call center agents) for further processing</li><li>Ability to timely completion of assigned work</li><li>Ability to carry out work in accordance with sla/agreement with management</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthWork Location: In person

PRO Coordinator

You & only Clinic

An Arabic-speaking receptionist/call center agent manages front-desk operations, greets visitors, and handles high-volume inbound/outbound calls in both Arabic and English. They schedule appointments, manage client inquiries, and provide administrative support, requiring strong communication skills, professionalism,Key Responsibilities<ul><li>Communication: Greet visitors, answer, screen, and transfer calls professionally.</li><li>Customer Service: Provide information to clients, manage inquiries, and handle customer complaints.</li><li>Administrative Tasks: Schedule appointments, maintain calendars, manage mail, and perform data entry.</li><li>Language Proficiency: Fluency in Arabic and English is required for communication.</li><li>Call Center Specifics: Convert leads into bookings (appointments, test drives, etc.), manage follow-ups, and update CRM systems.</li><li>Office Support: Maintain a clean, organized, and welcoming reception area</li></ul>Requirements<ul><li>Languages: Fluent in Arabic (spoken and written) and Good in English.</li><li>Experience: Prior experience in a receptionist, administrative, or customer service role, often specifically in hospitality, medical, or real estate sectors.</li><li>Skills: Excellent communication, interpersonal skills, and proficiency in MS Office (Excel, Word) and CRM tools.</li><li>Traits: Professional demeanor, friendly, organized, and the ability to work under pressure</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Arabic Female Receptionist and Call Center

AZA Vehicles Recovery LLC

Job Overview:We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.Responsibilities :1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (CRM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets10. Raising martial requisitions12. Manage &amp; update customer databases13. Follow-up on customer calls16. Keeping track of recovery cars.Language : English, Hindi, ArabicJob Type: Full-timeLocation: Office# 206 Empire heights Tower-A, Business bay, Dubaihttps://maps.app.goo.gl/Yn3VcWowscdiw2eg9Benefits:Visa : provided by the companyPriority for candidate who has own visasalary : AED 3000 + IncentivesKindly share your resume with us.Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Call Center Agent

Melodica Music Academy

Job Summary: We are looking for a dynamic and customer-focused Call Centre Agent with mandatory sales experience. The ideal candidate should have excellent communication skills, a strong customer service mindset, and the ability to convert inquiries into successful sales.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a professional and timely manner</li><li>Promote and sell company products/services to potential customers</li><li>Identify customer needs and provide appropriate solutions</li><li>Achieve individual and team sales targets</li><li>Build and maintain strong customer relationships</li><li>Resolve customer queries, complaints, and concerns effectively</li><li>Maintain accurate records of customer interactions in CRM systems</li><li>Follow up with leads and ensure conversion</li></ul>Requirements:<ul><li>Mandatory: Proven experience in sales (preferably call centre/telesales)</li><li>Excellent verbal communication and interpersonal skills</li><li>Strong customer service orientation</li><li>Ability to persuade, negotiate, and close sales</li><li>Basic knowledge of CRM systems and MS Office</li><li>Ability to work under pressure and meet targets</li><li>Flexible and adaptable to shift timings</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthWork Location: In person

Call Center Representative- Tagalog speaker (Females-Only)

Intelligent Solutions HR

<div>
 
 
 
 General Overview:
 
 
 
 
 
 
 
 We are partnering with a leading organisation within the insurance sector to hire Emirati candidates for a
 
 Call Centre Agent
 
 role based in
 
 Dubai
 
 . This is an excellent opportunity for Emirati professionals looking to build a long-term career in a structured, customer-focused environment.
 
 
 
 
 
 The role is ideal for individuals with strong communication skills and a passion for customer service, offering exposure to insurance products, client interactions, and operational processes within a dynamic team.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional and efficient manner
 </li>
 <li>
 Provide accurate information regarding insurance products, services, and policies
 </li>
 <li>
 Resolve customer inquiries, concerns, and complaints within defined timelines
 </li>
 <li>
 Maintain accurate records of customer interactions in internal systems
 </li>
 <li>
 Ensure high levels of customer satisfaction and service quality
 </li>
 <li>
 Follow internal procedures and service standards to deliver consistent customer experience
 </li>
 <li>
 Coordinate with internal teams when required to resolve customer issues
 </li>
 </ul>
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Emirati with FamiIy Book (Emiratisation role) &ndash; mandatory
 </li>
 <li>
 High School, Diploma, or bachelor&rsquo;s degree holders are welcome to apply
 </li>
 <li>
 Strong communication skills in English (Arabic is an advantage)
 </li>
 <li>
 Interest in customer service and client-facing roles
 </li>
 <li>
 Prior experience in a call centre or customer service role is an advantage
 </li>
 <li>
 Strong interpersonal skills with the ability to work in a fast-paced environment
 </li>
 <li>
 Professional, positive attitude with a willingness to learn
 </li>
 </ul>
</div>

Call Centre Agent - UAE National (Emiratisation)

Julphar

<div></div><div><div><div><div><div>Position Summary 


The Medical Representative promotes Julphar's products and services to healthcare providers, KOLs &amp; other key stakeholders in an assigned territory or market.

The Medical Representative is a trusted advisor for Julphar's customers and facilitates their buying decisions by providing therapeutic solutions that meet their needs and expectations.

The Medical Representative is the on-ground Ambassador of the Organization and should always showcase Julphar's core values and business ethics in every action while maintaining the Company's image &amp; reputation.

The position also requires identifying and evaluating new customers, maintaining loyalty, and adequately implementing Julphar's CRM strategy. 


Key Responsibilities: 


Key Result Areas
<ul>
<li>Meets or exceeds sales targets within agreed budgets and timeline</li>
<li>Develops and manages the assigned sales territory in terms of customers, retailers, and other key stakeholders</li>
<li>Implementation of the Company's sales and marketing plan in the assigned territory.</li>
<li>Implements territory coverage plan (No. of sales call &amp; Visit frequency)</li>
<li>Delivers customer-centric activities in coordination with the Line Manager</li>
<li>Maintains records system, daily reports, customer profile &amp; marketing feedback reports.</li>
<li>Plans work schedules and weekly and monthly timetables.</li>
<li>Submits daily &amp; monthly reports and CRM reports as per country reporting system.</li>
<li>Participate and contribute to all company meetings &amp; present the Territory snapshot.</li>
<li>Drives increased revenue and profit to achieve the Company's ambitious growth.</li>
<li>Ensure self-learning, knowledge updating, building desired skill and competency, correctly interpreting knowledge, and presenting/discussing this information with health professionals.</li></ul> 


Territory Development &amp; Strategy Implementation 

<ul>
<li>Organizes audio-visual activities for healthcare providers as per business needs in coordination with the Line Manager and Marketing Manager</li>
<li>Responsible for keeping up-to-date knowledge level with the latest clinical data supplied by the Medical &amp; Marketing Department</li>
<li>Monitors competitor's sales and marketing activities and report these Market Intelligence appropriately</li>
<li>Stays informed about the essential activities of health services in a particular area.</li>
<li>Effective use of company promotional tools, FMS (Free medical sample), and service to achieve the assigned target.</li>
<li>Responsible for ongoing prospecting for new business opportunities.</li></ul> 


Core Competency 

<ul>
<li>Regarding Competency, you are highly result-oriented and dedicated, with a strong sense of accountability &amp; ownership.</li>
<li>I have the muscular learning agility to accept and implement new learnings and changes in the market.</li>
<li>Excellent interpersonal, communications, public speaking, and presentation skills with multitasking and strong negotiation.</li>
<li>Vital planning and monitoring skills and experience in understanding the market trends and forecasting specific product basis trends</li>
<li>Should be calm and composed to work in complex and ambiguous situations</li>
<li>You are a team player with a proactive and collaborative approach and enthusiastically manage stakeholders in good spirit.</li></ul> 


Qualifications 

<ul>
<li>Key Experiences / Functional Knowledge Requirements:</li>
<li>Four years of Bachelor's degree in Pharmacy / Science is mandatory</li>
<li>Minimum 2-4 years of experience in the Pharmaceutical industry</li>
<li>Must possess strong working knowledge of Distributor / Agent operations, Government accounts, tendering processes, contracting, and pricing methods (wherever applicable in the country)</li>
<li>Functional knowledge of the clinical aspects of the pharmaceutical industry, moderate understanding of the Pharma supply chain, dispensing requirements, drug distribution channels, etc</li>
<li>Proven ability to build strong partnerships with the own country teams, Marketing, and medical teams in HO</li></ul></div></div></div></div></div>

Medical Representative

Explore 250+ Call center agent healthcare in Dubai United Arab Emirates this April. Find roles across top companies and apply now to boost your career.